MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: homesqueeze on June 06, 2012, 06:35:53 pm

Title: Front wing rust warranty success!!
Post by: homesqueeze on June 06, 2012, 06:35:53 pm
Just found out from VW that they will replace both my 05 GTI's front wings free of charge because of the wheel arch rust. Result!!!   :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 06, 2012, 06:53:23 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi22.photobucket.com%2Falbums%2Fb308%2FRedRobin_05%2FWheelArch_paintlift.jpg&hash=416c4614a0aafbaf0c92e0ba4c1a3185cda25181)

Woopeeee!! I can feel your joy!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Baz300 on June 06, 2012, 06:56:34 pm
Mine is getting done next month too
100% goodwill  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 06, 2012, 07:09:06 pm
That good news, what dealers did you both use?

Need to pull my finger out and get mine sorted
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on June 06, 2012, 08:16:54 pm
I took mine to get inspected last Wednesday , how long between your inspection and getting the OK for the repair? My dealer recokns about two weeks?
Title: Re: Front wing rust warranty success!!
Post by: brough74 on June 06, 2012, 08:21:07 pm
I got both mine done last week all for free. It took about 3 weeks after my inspection to hear from the body shop, but you wil have to chase the dealer for a courtesy car.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 06, 2012, 08:56:14 pm

I got both mine done last week all for free. It took about 3 weeks after my inspection to hear from the body shop, but you wil have to chase the dealer for a courtesy car.


....Mine took 2 days to get back to me with a go-ahead. Courtesy car was offered without me asking - A new Mk6 Polo.
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on June 06, 2012, 08:56:58 pm
my mk5 has had some rubbing from the wheel but the arch has started to rust i dont think the wheel caused this, do you think VW will repair it for free?
Title: Re: Front wing rust warranty success!!
Post by: Harry171 on June 06, 2012, 09:43:51 pm
If its lowered I doubt they'll touch it buddy
Title: Re: Front wing rust warranty success!!
Post by: Baz300 on June 06, 2012, 10:07:53 pm
Specialist cars Aberdeen are doing it

I have to wait until July to get a courtesy car and have to get my insurance to cover me for it
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 06, 2012, 10:17:56 pm

If its lowered I doubt they'll touch it buddy


.... *cough* Mine is lowered - Quite substantially and I got my wings repaired free.
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on June 06, 2012, 10:43:27 pm
lol how you manage that?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 06, 2012, 10:46:12 pm

lol how you manage that?


....I'm on very good terms with my VW dealer and their affiliated bodyshop and have been since I bought the car nearly 7 years ago. You get more with honey than you do with vinegar.
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on June 06, 2012, 10:57:27 pm
another slap in the face to owners like me who were flat refused any warranty work from the dealer and told to consult the dealer when I called vw customer service.

Dear VW... FCUK YOU.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 06, 2012, 11:22:39 pm

another slap in the face to owners like me who were flat refused any warranty work from the dealer and told to consult the dealer when I called vw customer service.

Dear VW... FCUK YOU.


....Have you tried referring them to the VW PDF document which recognises the fault and instructs how VW dealers should fix it?
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on June 06, 2012, 11:34:59 pm

another slap in the face to owners like me who were flat refused any warranty work from the dealer and told to consult the dealer when I called vw customer service.

Dear VW... FCUK YOU.


....Have you tried referring them to the VW PDF document which recognises the fault and instructs how VW dealers should fix it?

No i need to find it and print it out. TBH i think I'll try the dealer in the next town which is a different franchise as well but would be handy to have this as ammo incase they are just as useless.

The down side is I bought it used from a guy in scotland so I have no history of taking it to my local dealer. Plus side is its got a VW history all be it at the scottish dealer.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 07, 2012, 12:05:11 am
^^^^
It has been posted but was later password protected. If you PM me your email address I'll send it to you (though possibly tomorrow rather than tonight as I'm off to sleep soon).
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on June 07, 2012, 06:22:35 pm
That good news, what dealers did you both use?

Need to pull my finger out and get mine sorted

I used Breeze VW in Poole. Fortunately they are a very good dealership, not like some of the cowboys I've heard about on this site! It took around two weeks to get the ok after my inspection.
Title: Re: Front wing rust warranty success!!
Post by: Carla77 on June 07, 2012, 10:03:58 pm
Took my car in for the wings to be done last week, the agreement being that we would split the cost 85/15. I had a call yesterday saying that VW had a change of policy and were now agreeing front wings at 100%.

From the way the guy was speaking it sounded like it was a blanket policy change, not just specific to my case. If you've had your rusty wings turned down, I'd suggest that you try again.

Still only agreeing 70/30 on the sills and the tailgate though grrrrr!!
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on June 08, 2012, 01:48:42 pm
Took my car in for the wings to be done last week, the agreement being that we would split the cost 85/15. I had a call yesterday saying that VW had a change of policy and were now agreeing front wings at 100%.

From the way the guy was speaking it sounded like it was a blanket policy change, not just specific to my case. If you've had your rusty wings turned down, I'd suggest that you try again.

Still only agreeing 70/30 on the sills and the tailgate though grrrrr!!

That sounds like good news!!
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 08, 2012, 01:54:14 pm
Took my car in for the wings to be done last week, the agreement being that we would split the cost 85/15. I had a call yesterday saying that VW had a change of policy and were now agreeing front wings at 100%.

From the way the guy was speaking it sounded like it was a blanket policy change, not just specific to my case. If you've had your rusty wings turned down, I'd suggest that you try again.

Still only agreeing 70/30 on the sills and the tailgate though grrrrr!!

Sounds good as mine has started in the sills where the wing bolts to it, swear someone said it was to do with the machines on the line doing something to the sill but not seen a technical bulletin for that
Title: Re: Front wing rust warranty success!!
Post by: MPS on June 08, 2012, 02:19:23 pm
Trying my luck with the corrosion work at the main dealers as we speak. Waiting for warranty chap to get off his lunch! Wish me luck!  :scared:
Title: Re: Front wing rust warranty success!!
Post by: Carla77 on June 08, 2012, 02:29:17 pm
Took my car in for the wings to be done last week, the agreement being that we would split the cost 85/15. I had a call yesterday saying that VW had a change of policy and were now agreeing front wings at 100%.

From the way the guy was speaking it sounded like it was a blanket policy change, not just specific to my case. If you've had your rusty wings turned down, I'd suggest that you try again.

Still only agreeing 70/30 on the sills and the tailgate though grrrrr!!

Sounds good as mine has started in the sills where the wing bolts to it, swear someone said it was to do with the machines on the line doing something to the sill but not seen a technical bulletin for that

The dealership explained that early gti's had a fixing plate with 2 steel bolts holding the sill to the wing. Steel is prone to rust so later models had nickel bolts instead. Have been assured that when they sort my sills they will replace the bolts with the nickel ones.
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on June 08, 2012, 02:32:58 pm
Hmm , seeing as they have to unbolt these bolts to refit your new rust free wings , would it not be sensible to replace them with the nickel ones as a matter of course?
Title: Re: Front wing rust warranty success!!
Post by: MPS on June 08, 2012, 05:00:29 pm
Trying my luck with the corrosion work at the main dealers as we speak. Waiting for warranty chap to get off his lunch! Wish me luck!  :scared:

Service lady very helpful, warranty guy took photos and acknowledged the paint bubbling on the arches. Gotta wait for a call back with the decision now, fingers crossed they'll cover it 100%. From the way the warranty chap was talking he'd obviously seen the problem many times before.
Title: Re: Front wing rust warranty success!!
Post by: Grande_GTi on June 08, 2012, 05:05:13 pm
another slap in the face to owners like me who were flat refused any warranty work from the dealer and told to consult the dealer when I called vw customer service.

Dear VW... FCUK YOU.

I got a similar issue with VW uk at the moment as my local dealer refused it but i know he refused it to be awkward so Ive taken it up with VW UK tbh there alot more helpfull than I expected

Take as many pics as you can and get the "jobsheet" from your local dealer and take it up with VW UK they have to play a big interest in customer service satisfaction due alot of dealers not being up to scatch

So In a word take your own photos, do some research on the internet to why it rusts and then put it to paper and email or call VW UK :)
Title: Re: Front wing rust warranty success!!
Post by: Vick N on June 09, 2012, 11:46:50 pm
^^^^
It has been posted but was later password protected. If you PM me your email address I'll send it to you (though possibly tomorrow rather than tonight as I'm off to sleep soon).

RR, could you possibly email me the document too please?

Wifes car needs wings and rust on one wing is bad, it will help get the dealers to pay for the design flaw!

Many thanks bud

Vick
vsn@live.co.uk

:)
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 09, 2012, 11:53:58 pm
^^^^
@ Vick:

Done  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Vick N on June 10, 2012, 12:28:48 am
Got it Red, thanks again.

 :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 11, 2012, 06:38:36 pm
Just been to Chelmsford VW and the chap from the bodyshop was more than helpful. He knew exactly what I was on about, didn't argue and when I mentioned the sills had no problems including them in the "good will gesture" claim. He took pictures and paint depths of wings and sills. He said he had a few on the go at the moment and doesn't mind doing them. He's processing it tomorrow and then its a 4 - 14 day wait for confirmation from VW UK and then drop it to them for the work to be carried out with a hire car if required. He also said I had gone at the right time as VW are using the neglect get out with some.

So fingers crossed
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on June 11, 2012, 08:36:18 pm
Just been to Chelmsford VW and the chap from the bodyshop was more than helpful. He knew exactly what I was on about, didn't argue and when I mentioned the sills had no problems including them in the "good will gesture" claim. He took pictures and paint depths of wings and sills. He said he had a few on the go at the moment and doesn't mind doing them. He's processing it tomorrow and then its a 4 - 14 day wait for confirmation from VW UK and then drop it to them for the work to be carried out with a hire car if required. He also said I had gone at the right time as VW are using the neglect get out with some.

So fingers crossed

Did they mention what 'neglect' means? Is it leaving it too long before reporting it, or just having a generally scruffy looking car?
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 11, 2012, 08:43:52 pm
Just been to Chelmsford VW and the chap from the bodyshop was more than helpful. He knew exactly what I was on about, didn't argue and when I mentioned the sills had no problems including them in the "good will gesture" claim. He took pictures and paint depths of wings and sills. He said he had a few on the go at the moment and doesn't mind doing them. He's processing it tomorrow and then its a 4 - 14 day wait for confirmation from VW UK and then drop it to them for the work to be carried out with a hire car if required. He also said I had gone at the right time as VW are using the neglect get out with some.

So fingers crossed

Did they mention what 'neglect' means? Is it leaving it too long before reporting it, or just having a generally scruffy looking car?

Basically leaving it so you can see the rust on the outer of the wing not just bubbled paint work. My car had the paint bubbling on the outer of the arch and the underneath had just started to go. The rust on the sill you could see on the off side but not on the nearside so hoping they do the near and will investigate further when they strip it down. My car was filthy when I saw them today but it has been constantly raining. Basically as soon as you notice it go and see them
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on June 11, 2012, 09:03:16 pm
Just been to Chelmsford VW and the chap from the bodyshop was more than helpful. He knew exactly what I was on about, didn't argue and when I mentioned the sills had no problems including them in the "good will gesture" claim. He took pictures and paint depths of wings and sills. He said he had a few on the go at the moment and doesn't mind doing them. He's processing it tomorrow and then its a 4 - 14 day wait for confirmation from VW UK and then drop it to them for the work to be carried out with a hire car if required. He also said I had gone at the right time as VW are using the neglect get out with some.

So fingers crossed


)
Did they mention what 'neglect' means? Is it leaving it too long before reporting it, or just having a generally scruffy looking car?

Basically leaving it so you can see the rust on the outer of the wing not just bubbled paint work. My car had the paint bubbling on the outer of the arch and the underneath had just started to go. The rust on the sill you could see on the off side but not on the nearside so hoping they do the near and will investigate further when they strip it down. My car was filthy when I saw them today but it has been constantly raining. Basically as soon as you notice it go and see them

Ive had mine inspected , just waiting to hear back now , its just bubbling paint just now and you have to be closer than about 3 feet to notice it at all on the drivers side , however , on the passenger side , one of the rust bubbles popped when I was drying the car and a small bit of paint flaked off , and it was like that when I got the pics taken , I just hope that doesnt go against me! (has been crudely covered with a touch up pen for now)
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 11, 2012, 09:06:49 pm
It shouldnt do, as you say its not noticeable unless your close and you've had one bit flake and you've gone in for the claim instead of leaving it so there's more rust than paint so it should be fine  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on June 11, 2012, 09:16:11 pm
They took a general pic of the car , one of each wheelarch , one from underneath each wheelarch looking up and one of the milage on the dash (49600) , also took paint depths which from memory were either 100 or 110 each side (im a nosy get and was looking at the digital gauge!)
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 11, 2012, 09:19:39 pm
I don't know what mine were, he took it to the bodyshop whilst  had a hot chocolate in the showroom, but he knew the score and doesn't mind taking on the work so I had no reason to distrust him, just forgot to get a copy of the sheet but they had 4 mk5's in this week having "good will" work done so I'm quite confident
Title: Re: Front wing rust warranty success!!
Post by: em2evol on June 11, 2012, 09:57:10 pm
Cleaned my car at the weekend and discovered a load of rust under the boot badge... Am hoping VW will help me out with that - it'll look awful if it gets worse  :scared:

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fz186%2Fem2evol%2FWP_000601.jpg&hash=9fc18240370e7e28c33fa832e18ea97cd2d1d658)
Title: Re: Front wing rust warranty success!!
Post by: flipmyflipper on June 12, 2012, 12:18:06 am
Thanks to RedRobin for emailing me the VW PDF document  :happy2:
 
Should I just attach this to an email to my local VW dealer and see what happens? is that what everyone else has done or did you just call in and ask to speak to someone in charge of bodywork?
Title: Re: Front wing rust warranty success!!
Post by: skard on June 12, 2012, 06:13:47 am
Should I just attach this to an email to my local VW dealer and see what happens? is that what everyone else has done or did you just call in and ask to speak to someone in charge of bodywork?

I think if you try make a claim by email you're increasing your chances of being knocked back.

You should go into a dealer with the car. Ring in advance for a paint inspection as it can be appointment only and takes up to a few weeks. My local dealer said it'd be about 20 weeks!!
This way they can see the corrosion and you can gauge their opinion better.

If dealer one is less than helpful, try dealer two.

This is what I did and got two new wings, with little dealer history, on a 55 reg.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 12, 2012, 07:44:56 am

Should I just attach this to an email to my local VW dealer and see what happens? is that what everyone else has done or did you just call in and ask to speak to someone in charge of bodywork?


I think if you try make a claim by email you're increasing your chances of being knocked back.

You should go into a dealer with the car. Ring in advance for a paint inspection as it can be appointment only and takes up to a few weeks. My local dealer said it'd be about 20 weeks!!
This way they can see the corrosion and you can gauge their opinion better.

If dealer one is less than helpful, try dealer two.

This is what I did and got two new wings, with little dealer history, on a 55 reg.


....I agree - Definitely do not submit your claim by email. Get to see the right person in person with your car at the dealership - Someone with some authority and not a salesperson! Have the printed PDF with you so that you can, if needed, further convince them that this is an officially VW recognised issue requiring attention. I think it's going to help if you already have a good relationship with a dealer who see you as a loyal and longer term customer but there's no reason why you can't try more than one dealership.

It's best to find a dealership with its own bodyshop as it's all money and work for them. I can supply you a PDF if you need - Just give me your email.

20 weeks???  :surprised: - Mine got back to me within 3 days and the job was done the following week at my convenience plus free courtesy car.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi22.photobucket.com%2Falbums%2Fb308%2FRedRobin_05%2FWheelArch_paintlift.jpg&hash=416c4614a0aafbaf0c92e0ba4c1a3185cda25181)

Title: Re: Front wing rust warranty success!!
Post by: ianv5 on June 12, 2012, 08:30:46 am
Guys Wing rust claims should not be a problem anymore as VW have said they will sort them at no cost to the owner :happy2:

See this thread: http://www.mk5golfgti.co.uk/forum/index.php/topic,49120.0.html

Ian
Title: Re: Front wing rust warranty success!!
Post by: skard on June 12, 2012, 08:35:26 am
I went to another dealer who looked at it right away (without appointment, very good of the guy) and I had it booked in a few weeks later due to my work arrangements.

Got a few months old A1 TSI as a courtesy car for free and very happy with the way it all went.

You need to be a bit tenacious with this matter - the precedent has been set with so many examples of work  being carried out now, so the dealer must fight your corner.
Title: Re: Front wing rust warranty success!!
Post by: RobboGTI on June 12, 2012, 10:10:25 am
Just been to Chelmsford VW and the chap from the bodyshop was more than helpful. He knew exactly what I was on about, didn't argue and when I mentioned the sills had no problems including them in the "good will gesture" claim. He took pictures and paint depths of wings and sills. He said he had a few on the go at the moment and doesn't mind doing them. He's processing it tomorrow and then its a 4 - 14 day wait for confirmation from VW UK and then drop it to them for the work to be carried out with a hire car if required. He also said I had gone at the right time as VW are using the neglect get out with some.

So fingers crossed
hmm I may have to try my luck with Chelmsford if yours goes through ok! Keep us updated!
Title: Re: Front wing rust warranty success!!
Post by: Bryn on June 12, 2012, 10:19:31 am
I've just purchased a 2007 GTi and noticed a bit of rust on the NS sill just inside the door shut  :confused:
Do you guys think I would be able to claim on this?
RedRobin, Any chance you could wang over a copy of the VW PDF please:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 12, 2012, 10:20:34 am
If its where the wing meet the sill then yes, just got to go and see you local dealer
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 12, 2012, 10:29:07 am

RedRobin, Any chance you could wang over a copy of the VW PDF please: bryn@macdream.net


....I'm rather glad you didn't ask me if I could wank over a copy of the VW PDF !!!!  :laugh: I love VeeDubs but I draw the line over doing that!

A copy has been winged over to you by email - Note that it's for the wings and not sills.
Title: Re: Front wing rust warranty success!!
Post by: Bryn on June 12, 2012, 01:20:40 pm

....I'm rather glad you didn't ask me if I could wank over a copy of the VW PDF !!!!  :laugh: I love VeeDubs but I draw the line over doing that!

A copy has been winged over to you by email - Note that it's for the wings and not sills.


 :ashamed: :grin:
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on June 12, 2012, 02:51:35 pm
Just spoke to my local dealer, at first he said that i would definately have to pay 30% of the costs to replace the wings.

As soon as i mentioned that alot of mk5 owners have had their's replaced for free and I have a PDF document explaining the issue, he said they can't have had them replaced for free at all.

I said, i can provide proof of this, few mins later he said sure we can do it for free when would you like to book it in
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 12, 2012, 03:21:22 pm

Just spoke to my local dealer, at first he said that i would definately have to pay 30% of the costs to replace the wings.

As soon as i mentioned that alot of mk5 owners have had their's replaced for free and I have a PDF document explaining the issue, he said they can't have had them replaced for free at all.

I said, i can provide proof of this, few mins later he said sure we can do it for free when would you like to book it in


 :signLOL:

The absolutely perfect example of why everyone should politely not take no for an answer and refer them to the PDF. Glad you succeeded  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Grande_GTi on June 12, 2012, 03:55:00 pm
RedRobin

many thanks for sending me the pdf over too

Cheers bud
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 12, 2012, 04:18:29 pm
^^^^
You are very welcome - I'm always pleased to help if I can. We all try to help each other on this forum  :grouphug:
Title: Re: Front wing rust warranty success!!
Post by: Real Thing on June 18, 2012, 03:55:01 pm
Just noticed couple of bubbles on wheel arch OSF going to Leicester VW next week to see what VW will do about it had quite a few Cars from them over the years although this is not one of them (Hurdys & RagingKileak old Edition 30) Will let you know the outcome
Title: Re: Front wing rust warranty success!!
Post by: stubert on June 18, 2012, 04:08:12 pm
My car is currently in Aberdeen Specialist Cars bodyshop getting both front wings replaced and painted.  Also the rear bootlid is getting done as there was a small bubble of rust under the bootlid handle.  All is getting done free of charge. 

More than happy with their help up until now and the car should be back tomorrow.  Unfortunately i am offshore for another week and a bit so won't know the condition of it until i'm home.

I'm glad VW were able to help with this as it really makes me feel like a valued customer and would definitely consider a VAG car again in the future.
Title: Re: Front wing rust warranty success!!
Post by: Baz300 on June 18, 2012, 06:15:03 pm
My car is currently in Aberdeen Specialist Cars bodyshop getting both front wings replaced and painted.  Also the rear bootlid is getting done as there was a small bubble of rust under the bootlid handle.  All is getting done free of charge. 

More than happy with their help up until now and the car should be back tomorrow.  Unfortunately i am offshore for another week and a bit so won't know the condition of it until i'm home.

I'm glad VW were able to help with this as it really makes me feel like a valued customer and would definitely consider a VAG car again in the future.

Is your car modified at all?
Mine is going to them in a few weeks for the wings to get replaced ( had to wait for a courtesy car)
And I have an exhaust and lowering kit to fit to my car but I am not sure if they would refuse the work if I had the parts fitted when I dropped the car off
Title: Re: Front wing rust warranty success!!
Post by: stubert on June 19, 2012, 06:58:34 am
Baz

Mine is completely standard bar a Carbonio Intake (which the guy wouldn't see when assessing the car).

My guess is that if they've already had the go ahead from VW for the work to be done it's no skin off their nose if the car is modified. 

What I would say though is that i'd just wait and fit your stuff after.  How nice will it be to have fresh paint and new parts on?! :D
Title: Re: Front wing rust warranty success!!
Post by: ianv5 on June 19, 2012, 08:33:53 am
Just noticed couple of bubbles on wheel arch OSF going to Leicester VW next week to see what VW will do about it had quite a few Cars from them over the years although this is not one of them (Hurdys & RagingKileak old Edition 30) Will let you know the outcome

Ask for Lee in the bodyshop he will sort you out no problem. Be prepared for a wait as he told me to phone him the beginning of July to get booked in as they are busy at the moment.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 19, 2012, 09:29:40 am
Baz

Mine is completely standard bar a Carbonio Intake (which the guy wouldn't see when assessing the car).

My guess is that if they've already had the go ahead from VW for the work to be done it's no skin off their nose if the car is modified. 

What I would say though is that i'd just wait and fit your stuff after.  How nice will it be to have fresh paint and new parts on?! :D


....Aftermarket mods such as intakes and exhausts have absolutely nothing to do with rust appearing on wings. I don't even understand a VW dealer trying to use such reasons to wriggle out of the work because under warranty they get paid anyway.

The only valid 'wriggle-out' is if you have lowered your car or modified the wheel arches/liners such that the paint seal has broken and rust started.
Title: Re: Front wing rust warranty success!!
Post by: s4lek on June 20, 2012, 08:28:17 pm
can you email me the doc as well ,  :happy2: pretty please ill try my luck 170k 2005 model
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 20, 2012, 08:31:34 pm

can you email me the doc as well ,  :happy2: pretty please ill try my luck 170k 2005 model


....I can if you PM me your email address. Otherwise, I can't.
Title: Re: Front wing rust warranty success!!
Post by: MPS on June 21, 2012, 03:33:11 pm
Took my car into main stealers 2 weeks ago tomorrow (8/6) rang dealer again yesterday who gave me a number which after googling it turned out be for VW Van Centre Liverpool and said they were the ones who would be sorting the repair work out... bit of a distance from where I live, Stoke! Rang the number numerous times and it just rings out! Why do I get the feeling I am being fobbed off / the buck is being passed?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 21, 2012, 05:23:34 pm

Took my car into main stealers 2 weeks ago tomorrow (8/6) rang dealer again yesterday who gave me a number which after googling it turned out be for VW Van Centre Liverpool and said they were the ones who would be sorting the repair work out... bit of a distance from where I live, Stoke! Rang the number numerous times and it just rings out! Why do I get the feeling I am being fobbed off / the buck is being passed?


....Complain (politely but firmly) to VW UK about the dealer.
Title: Re: Front wing rust warranty success!!
Post by: MPS on June 21, 2012, 06:14:25 pm

Took my car into main stealers 2 weeks ago tomorrow (8/6) rang dealer again yesterday who gave me a number which after googling it turned out be for VW Van Centre Liverpool and said they were the ones who would be sorting the repair work out... bit of a distance from where I live, Stoke! Rang the number numerous times and it just rings out! Why do I get the feeling I am being fobbed off / the buck is being passed?


....Complain (politely but firmly) to VW UK about the dealer.

Just contacted MK Customer Care who put me through to Stoke VW, asked why they used a place so far away to do the warranty repair, she didn't know. They're getting back to me tomorrow morning with a status update!
Title: Re: Front wing rust warranty success!!
Post by: dalevr6 on June 26, 2012, 04:38:12 pm
I took my 2005 Gti into VW last week to have my rust inspected, sills and wings. They were pretty helpful and seemed keen to get it done as the wings were "repaired" because of rust only 7 months ago (previous owner).
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on June 26, 2012, 04:41:36 pm
Got rust on the bottoms of my doors too  :sad1: but Vw said don't worry we can sort it
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on June 26, 2012, 10:04:17 pm
Got rust on the bottoms of my doors too  :sad1: but Vw said don't worry we can sort it

Matt, have you had the sill and wing issue aswell. Any marks on your rear door openings also?
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 29, 2012, 12:52:49 pm
Bit of an update. I got a call from VW Chelmsford on Weds and VW have agreed to the works. The chap said that they have to follow VW guidelines and try to repair firs but if that doesn't work it will be new wings.

The car is booked in from Fri 27th July (earliest he could do was the 16th but the other date works better for me). I will also get a basic 1.2 Polo as courtesy car but they can't do the insurance so I will need to contact my insurer for temp cover.

Also he is gonna do the bits I need colour coding and poss have the bonnet blown over to get rid of stone chips
Title: Re: Front wing rust warranty success!!
Post by: dalevr6 on June 29, 2012, 01:24:49 pm
Why can't they do the insurance?
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 29, 2012, 01:25:58 pm
Why can't they do the insurance?

I cant remember now but he did tell me when I went there 2 weeks ago
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 29, 2012, 01:38:18 pm

Bit of an update. I got a call from VW Chelmsford on Weds and VW have agreed to the works. The chap said that they have to follow VW guidelines and try to repair firs but if that doesn't work it will be new wings.


....The VW guidelines for this is the PDF which myself and others are distributing here: Plan A = Repair, Plan B = Replace.

Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 29, 2012, 01:58:41 pm

Bit of an update. I got a call from VW Chelmsford on Weds and VW have agreed to the works. The chap said that they have to follow VW guidelines and try to repair firs but if that doesn't work it will be new wings.


....The VW guidelines for this is the PDF which myself and others are distributing here: Plan A = Repair, Plan B = Replace.



I know, but they have to take the wings off on mine as they have to do the sills so it would have been easier to put new wings on. Either way its gone through and its booked in to be done so I can't grumble
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on June 29, 2012, 06:04:18 pm
I'm just getting new wings with no hassle. They said it's not worth repairing the rust damage because it will only come back again. The rust is because of a design fault with the the way the arch lining meets the arch and water and dirt gets in. The new wings are redesigned versions that will eliminate the problem.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 29, 2012, 06:23:16 pm

The rust is because of a design fault with the the way the arch lining meets the arch and water and dirt gets in. The new wings are redesigned versions that will eliminate the problem.


....That's not at all how I understand it. The new wings are only 'redesigned' without the foam strips (removable by your VW dealer's workshop) which were fitted originally to reduce noise and vibration from diseasel Mk5 Golf engines. The foam collects moisture and hence promotes rust. It's all in VW's PDF on the subject.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on June 29, 2012, 08:04:04 pm
Just passing on what my dealer told me. They were very helpful, and explained it was a well known problem by VW. They said water and dirt gets into the gap between the lining and the arch, creating an abrasive paste that wears away at the arch and causes rust. They said normal moisture wouldn't affect the metal because it is fully galvanized, which is why they are confident enough to give such a long rust warranty. Again, i'm just passing on what they said, how accurate that is I wouldn't know.
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on June 29, 2012, 08:13:14 pm
Bit of an update. I got a call from VW Chelmsford on Weds and VW have agreed to the works. The chap said that they have to follow VW guidelines and try to repair firs but if that doesn't work it will be new wings.

The car is booked in from Fri 27th July (earliest he could do was the 16th but the other date works better for me). I will also get a basic 1.2 Polo as courtesy car but they can't do the insurance so I will need to contact my insurer for temp cover.

Also he is gonna do the bits I need colour coding and poss have the bonnet blown over to get rid of stone chips

how much are they charging for the other work?

Chelmsford isnt far from me and I could go and see them... but I have a long list of other paintwork bits I want doing too... including painting the bonnet and front bumper.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 29, 2012, 08:28:38 pm
Bit of an update. I got a call from VW Chelmsford on Weds and VW have agreed to the works. The chap said that they have to follow VW guidelines and try to repair firs but if that doesn't work it will be new wings.

The car is booked in from Fri 27th July (earliest he could do was the 16th but the other date works better for me). I will also get a basic 1.2 Polo as courtesy car but they can't do the insurance so I will need to contact my insurer for temp cover.

Also he is gonna do the bits I need colour coding and poss have the bonnet blown over to get rid of stone chips

how much are they charging for the other work?

Chelmsford isnt far from me and I could go and see them... but I have a long list of other paintwork bits I want doing too... including painting the bonnet and front bumper.

I only asked for a rough price at the time as he hasn't seen the parts and we was mainly wanting to get the warranty side of things sorted. Roughly £300 for skirts, R32 lower valance and votex lip and £250 for bonnet and then VAT on top but they are only rough prices and where they have the car in already he could sort something out so will know definite prices at the end of July
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on June 29, 2012, 08:39:09 pm
Bit of an update. I got a call from VW Chelmsford on Weds and VW have agreed to the works. The chap said that they have to follow VW guidelines and try to repair firs but if that doesn't work it will be new wings.

The car is booked in from Fri 27th July (earliest he could do was the 16th but the other date works better for me). I will also get a basic 1.2 Polo as courtesy car but they can't do the insurance so I will need to contact my insurer for temp cover.

Also he is gonna do the bits I need colour coding and poss have the bonnet blown over to get rid of stone chips


Can i ask who you dealt with? I might try to see them next week.
how much are they charging for the other work?

Chelmsford isnt far from me and I could go and see them... but I have a long list of other paintwork bits I want doing too... including painting the bonnet and front bumper.

I only asked for a rough price at the time as he hasn't seen the parts and we was mainly wanting to get the warranty side of things sorted. Roughly £300 for skirts, R32 lower valance and votex lip and £250 for bonnet and then VAT on top but they are only rough prices and where they have the car in already he could sort something out so will know definite prices at the end of July
Title: Re: Front wing rust warranty success!!
Post by: Nodz on June 29, 2012, 08:42:10 pm
The blokes card is round the OH's so will send it over later. I think his name was Chris and he is the bodyshop manager, but I will find out later and send the details to you.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 30, 2012, 12:17:15 am

Just passing on what my dealer told me. They were very helpful, and explained it was a well known problem by VW. They said water and dirt gets into the gap between the lining and the arch, creating an abrasive paste that wears away at the arch and causes rust. They said normal moisture wouldn't affect the metal because it is fully galvanized, which is why they are confident enough to give such a long rust warranty. Again, i'm just passing on what they said, how accurate that is I wouldn't know.


....I think that what your dealer has told you is also a very valid reason for rust starting.

A friend with a Mk4 R32 recently found plants growing in his wheel arches and he regularly cleans his car.
Title: Re: Front wing rust warranty success!!
Post by: molineux1980 on June 30, 2012, 03:32:49 pm
Hi all,

Our 05 GTI has rust bubbles on both wings, would it be possible for one of you nice chaps to send me the PDF. My wife (who owns the car), actually works for the RAC, on the VAG section of customer service, so does speak regualrly to dealers, but is off now on maternity leave. Any recommendations for dealers in the West Midlands?

Ta
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 30, 2012, 03:43:44 pm
Hi all,

Our 05 GTI has rust bubbles on both wings, would it be possible for one of you nice chaps to send me the PDF. My wife (who owns the car), actually works for the RAC, won the VAG section of customer service, so does speak regualrly to dealers, but is off now of maternity leave. Any recommendations for dealers in the West Midlands?

Ta

....When you have reached 10 posts you can PM me your email address and I'll send you the PDF  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: molineux1980 on June 30, 2012, 03:46:27 pm
Cheers! And thats ten.... :driver:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on June 30, 2012, 04:02:00 pm
^^^^
You've got emailed PDF  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Real Thing on June 30, 2012, 05:02:24 pm
Just noticed couple of bubbles on wheel arch OSF going to Leicester VW next week to see what VW will do about it had quite a few Cars from them over the years although this is not one of them (Hurdys & RagingKileak old Edition 30) Will let you know the outcome

Ask for Lee in the bodyshop he will sort you out no problem. Be prepared for a wait as he told me to phone him the beginning of July to get booked in as they are busy at the moment.

Thanks for that popping in next week, as there've been altering the showroom thought I’d leave it until they'd finished
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 02, 2012, 02:51:35 pm
Well car has In to the body  shop today to get sorted and have 2 new wings and the rust on the doors sorting so been told up to 2 weeks so got a nice 1.4 polo for now
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 06, 2012, 11:37:25 am
How long does it normally take for the warranty people to confirm they'll do the work? It's been 2 weeks now and I haven't heard any more...  :sad1:
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 06, 2012, 11:41:12 am
3 to 4 weeks and once your goes in they need to strip wings off the car take pics again and tell Vw they can't repair them so new wings needed
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 06, 2012, 02:45:01 pm
.
It seems I'm an exception (people will do anything to get rid of RedRobin!) because my VW dealership confirmed in 2 days and the job was completed (appointment at my convenience) the following week. They also prep'd and painted my new PU splitter at the same time.
Title: Re: Front wing rust warranty success!!
Post by: phil1975 on July 06, 2012, 06:30:00 pm


A friend with a Mk4 R32 recently found plants growing in his wheel arches and he regularly cleans his car.


I can vouch for the plants growing, I took the front arch liners out of mine at the weekend and you can see in the photo how much mud and leaves were trapped behind the liner down the bottom near the sill! (another area people are having rust problems with)


(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fz331%2Fphil1975%2F01072012036.jpg&hash=5f7de6e416122423a69139d627482b37d16e0674)

I checked out the inside of my wings and the area where all the mud had collected (06 plate) and there's no sign of any rust  :happy2:

Good idea to do this yearly!  What surprised me was the passenger side had hardly any mud trapped atall.
Title: Re: Front wing rust warranty success!!
Post by: Robo999 on July 06, 2012, 09:54:02 pm
Vw have just agreeded to do my arches 100% plus blow in the doors and front bumper. im paying to have the bonnet done at the same time. Under half the price of it being done on its own  :laugh: was offered free hire car aswell  :driver: did have to wait 8 weeks for a comeback from vw. 55 plate gti
Title: Re: Front wing rust warranty success!!
Post by: RobboGTI on July 06, 2012, 10:17:34 pm
Vw have just agreeded to do my arches 100% plus blow in the doors and front bumper. im paying to have the bonnet done at the same time. Under half the price of it being done on its own  :laugh: was offered free hire car aswell  :driver: did have to wait 8 weeks for a comeback from vw. 55 plate gti

What dealer is this mate??
Title: Re: Front wing rust warranty success!!
Post by: Robo999 on July 08, 2012, 11:33:51 am
That was at Arthur Prince in loughborough mate.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: ianv5 on July 10, 2012, 08:54:39 am
Mine booked in for the 23rd July at Leicester VW for two new wings  :happy2:

No cost and free courtesy car, car will be in for 4 days :sad1:

Also will see if I can get them to respray my bonnet (Tornado red) quite a few stonechips!!!

Any idea on cost for this?


Thanks to Lee in the bodyshop at VW Leicester who has been impeccable.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on July 10, 2012, 09:39:33 am
Probably around £250 to £300 plus VAT. Best bet is to talk to the body shop manager about it as they will already have the vehicle and have the paint mixed so might be able to get a good deal :happy2:
Title: Re: Front wing rust warranty success!!
Post by: ianv5 on July 10, 2012, 11:58:13 am
Probably around £250 to £300 plus VAT. Best bet is to talk to the body shop manager about it as they will already have the vehicle and have the paint mixed so might be able to get a good deal :happy2:

Spoke to Lee in the body shop and said it will be about 200 plus vat so sounds pretty good?
Title: Re: Front wing rust warranty success!!
Post by: Nodz on July 10, 2012, 12:22:15 pm
Probably around £250 to £300 plus VAT. Best bet is to talk to the body shop manager about it as they will already have the vehicle and have the paint mixed so might be able to get a good deal :happy2:

Spoke to Lee in the body shop and said it will be about 200 plus vat so sounds pretty good?

Same as what I was roughly quoted give or take a tenner
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 12, 2012, 10:30:50 am
Had a call from VW body shop yesterday - they told me I would have to pay 30% of the costs - I said that's not fair - it's under warranty, average miles, many others have had it done for free etc... They said I would have to speak to customer services and get a case reference number and go back to them with that before they can tell the warranty people I'm not happy paying 30%  :sad1:  What does the PDF doc state?
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on July 12, 2012, 10:35:06 am
Had a call from VW body shop yesterday - they told me I would have to pay 30% of the costs - I said that's not fair - it's under warranty, average miles, many others have had it done for free etc... They said I would have to speak to customer services and get a case reference number and go back to them with that before they can tell the warranty people I'm not happy paying 30%  :sad1:  What does the PDF doc state?

PM me your email address and I'll email you a copy of the PDF.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on July 12, 2012, 11:26:50 am
The PDF does not say who should pay what and all cases are assessed on individual basis but nearly everyone recently has got 100% so it's definitely worth speaking to VW UK
Title: Re: Front wing rust warranty success!!
Post by: ianv5 on July 12, 2012, 11:33:36 am
Yep,

Policy changed in June, as long as the wings are original and not been painted/repaired before VW will pay 100%.

This was confirmed to me at Leicester VW.

If you are un happy with the service you have got so far it might be worth speaking to Lee at VW bodyshop Leicester 0116 2148878 and he should be able to put your dealer straight!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 12, 2012, 11:36:25 am

Had a call from VW body shop yesterday - they told me I would have to pay 30% of the costs - I said that's not fair - it's under warranty, average miles, many others have had it done for free etc... They said I would have to speak to customer services and get a case reference number and go back to them with that before they can tell the warranty people I'm not happy paying 30%  :sad1:  What does the PDF doc state?


....As said, the PDF doesn't say about payment but just why and how-to as an internal document for VW dealer bodyshops.

Don't take no for an answer! Politely tell them you will take your business and goodwill elsewhere. Try another dealer? Phone VW UK and politely complain.

Tell us how you get on, please  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on July 12, 2012, 11:49:52 am
PDF Doc emailed to you.  :happy2: As above it doesn't state anything about price or % to pay but it does show that it is not an uncommon problem. Perhaps this, and a polite but firm talk with your dealer will persuade them to cover it 100%.

IanV5, I'd be interested if you can show us a doc ument/website/etc that shows VW's change in policy to this issue. Cheers  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: ianv5 on July 12, 2012, 11:56:01 am
PDF Doc emailed to you.  :happy2: As above it doesn't state anything about price or % to pay but it does show that it is not an uncommon problem. Perhaps this, and a polite but firm talk with your dealer will persuade them to cover it 100%.

IanV5, I'd be interested if you can show us a doc ument/website/etc that shows VW's change in policy to this issue. Cheers  :happy2:

VW Leicester (Lee) told me.

When I took my 2005 Gti in he looked at the wings, measured the paint depth with a gauge, could not get under the bonnet at the time as my bonnet release was stuck!

Did not take any pictures. Took my details and that was it. Car booked in on the 23rd of this month :happy2:
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 12, 2012, 12:54:12 pm
Just spoke to VW customer care and they told me it was unlikely that VW would pay anymore than 70% towards the repairs  :fighting:  But they logged the case, I have a case ref and they'll be talking to the retailer, getting back to me in 2 days...  :sad1:  To be continued...!
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on July 12, 2012, 02:43:01 pm
I just had mine approved at 100% VW cost, although when i took it in to the dealer they said i would have to pay 30%!
Title: Re: Front wing rust warranty success!!
Post by: Tamiyoman on July 12, 2012, 04:21:23 pm
My tailgate was done under warranty (08 plate) 100% goodwill.
Title: Re: Front wing rust warranty success!!
Post by: Baz300 on July 12, 2012, 06:32:55 pm
Mine was done in a day and a half as I got a call from VW on Tuesday at lunchtime telling me that my car was ready.

I still can't collect my car untill the weekend as they are only open 9-5.30 and I work 6-4.30 at the other side of town from them. And I've had to pay £40 for insurance on their polo for the week and I had just filled the tank in the polo 30mins before they phoned

Does this seem a bit quick for them to do the work? As they originally said that it would take 3 days?

Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 12, 2012, 06:55:05 pm
^^^^
they probably told you it would take 3 days so they had a no pressure and could fit it into their schedule. Also, they wouldn't have to be telling you it wasn't ready yet.

It only takes 24hrs for the paint to cure.
Title: Re: Front wing rust warranty success!!
Post by: MPS on July 12, 2012, 07:22:10 pm
Can you syphon the petrol out?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on July 12, 2012, 07:49:25 pm
To be honest having to pay insurance costs for a loan car is way out of order!! They are fixing a problem that is not your fault so you shouldn't have to pay anything! My car is booked in for next week at the body shop and I don't have to pay a penny; there's no way I would.
Also, if you did pay a weeks insurance and it was done in a day and a half, they should at least give you a refund for the rest.
Title: Re: Front wing rust warranty success!!
Post by: Baz300 on July 12, 2012, 08:11:06 pm
To be honest having to pay insurance costs for a loan car is way out of order!! They are fixing a problem that is not your fault so you shouldn't have to pay anything! My car is booked in for next week at the body shop and I don't have to pay a penny; there's no way I would.
Also, if you did pay a weeks insurance and it was done in a day and a half, they should at least give you a refund for the rest.

They told me to swap my insurance for a week but by the time I paid a £25 admin fee to swap my insurance to the polo and get a refund for the price difference then have to pay another admin fee of £25 and pay back the price difference from the golf I was better off just getting temp insurance.

I agree that I shouldn't have to pay insurance for a courtesy car and they could be a bit more helpfull with dropping the car off etc with opening a bit later or offering a drop off/collection service.

They made it out like they were doing me a favor giving me the courtesy car as they originally asked why I couldn't manage without my car for a few days

I think they forget that people work and have to get to and from work
Title: Re: Front wing rust warranty success!!
Post by: MPS on July 12, 2012, 08:21:13 pm
What a bucking joke!!!
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on July 13, 2012, 08:21:31 am
PDF Doc emailed to you.  :happy2: As above it doesn't state anything about price or % to pay but it does show that it is not an uncommon problem. Perhaps this, and a polite but firm talk with your dealer will persuade them to cover it 100%.

IanV5, I'd be interested if you can show us a document/website/etc that shows VW's change in policy to this issue. Cheers  :happy2:

VW Leicester (Lee) told me.

When I took my 2005 Gti in he looked at the wings, measured the paint depth with a gauge, could not get under the bonnet at the time as my bonnet release was stuck!

Did not take any pictures. Took my details and that was it. Car booked in on the 23rd of this month :happy2:

I'm heading into Western VW in Sighthill, Edinburgh today where my car has been serviced all it's life (previous owner). I'd like to appear well informed to the person I speak to so am going armed with the Rust .pdf document. Is there anything else I should take or be aware of?

Question is, who do I ask to see regarding warranty claims? Service manager? Technician? Or somebody else? This VW dealer doesn't have a bodyshop at it's site so there'll not be a paint/bodywork expert there (I presume). I realise I'll have to take the car to VW in Broxburn if/when they give the go ahead to replace my wings and repair/paint my bootlid.

Any help on how to deal with the VW guy/woman would be much appreciated.  :happy2:


VW Leicester (Lee) told me.

When I took my 2005 Gti in he looked at the wings, measured the paint depth with a gauge, could not get under the bonnet at the time as my bonnet release was stuck!

Did not take any pictures. Took my details and that was it. Car booked in on the 23rd of this month :happy2:

If things turn out not so rosy I'll refer the vw service guy to Lee. I hope it doesn't turn out so complicated tho.  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: allsop83 on July 13, 2012, 11:05:52 am
Mine were beginning to flake away under the arches and so took it to specialist cars in Aberdeen and had new wings fitted FOC, they really couldn't have been more helpful :)

Full marks to them!
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on July 13, 2012, 07:30:00 pm

Dodds, I didn't have documentation of any kind. I just phoned my dealer and asked how to go about putting in a claim for rust warranty. They told me to pop in at any time because there is always a warranty guy on site who deals with sending the claims to VW. Other dealers might make you make an appointment though. It doesn't matter that there is no body shop there because there is not one at my dealership either. My claims guy only had a quick look because VW are already well aware of the problem. He took a few photos of the affected area and that was it. You just might have to wait a few weeks to hear back from them with the answer. It seems now that VW are giving everyone new wings at no cost, as long as the area has never had any damage or been repainted.
Good luck!
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on July 13, 2012, 08:05:44 pm
PDF Doc emailed to you.  :happy2: As above it doesn't state anything about price or % to pay but it does show that it is not an uncommon problem. Perhaps this, and a polite but firm talk with your dealer will persuade them to cover it 100%.

IanV5, I'd be interested if you can show us a document/website/etc that shows VW's change in policy to this issue. Cheers  :happy2:

VW Leicester (Lee) told me.

When I took my 2005 Gti in he looked at the wings, measured the paint depth with a gauge, could not get under the bonnet at the time as my bonnet release was stuck!

Did not take any pictures. Took my details and that was it. Car booked in on the 23rd of this month :happy2:

I'm heading into Western VW in Sighthill, Edinburgh today where my car has been serviced all it's life (previous owner). I'd like to appear well informed to the person I speak to so am going armed with the Rust .pdf document. Is there anything else I should take or be aware of?

Question is, who do I ask to see regarding warranty claims? Service manager? Technician? Or somebody else? This VW dealer doesn't have a bodyshop at it's site so there'll not be a paint/bodywork expert there (I presume). I realise I'll have to take the car to VW in Broxburn if/when they give the go ahead to replace my wings and repair/paint my bootlid.

Any help on how to deal with the VW guy/woman would be much appreciated.  :happy2:


VW Leicester (Lee) told me.

When I took my 2005 Gti in he looked at the wings, measured the paint depth with a gauge, could not get under the bonnet at the time as my bonnet release was stuck!

Did not take any pictures. Took my details and that was it. Car booked in on the 23rd of this month :happy2:

If things turn out not so rosy I'll refer the vw service guy to Lee. I hope it doesn't turn out so complicated tho.  :laugh:

Thats where I took mine , (Western Bodyshop Broxburn) . approx 6 weeks ago , still not heard anything back :(
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on July 13, 2012, 08:38:35 pm
Spoke too soon! Just had contact , getting booked in on the 31st , and even better they have offered me the Ed35 Demo as a courtesy car....result!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on July 13, 2012, 08:50:19 pm
Spoke too soon! Just had contact , getting booked in on the 31st , and even better they have offered me the Ed35 Demo as a courtesy car....result!  :happy2:

You jammy git, I'm only gettin a 1.2 polo lol
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on July 13, 2012, 08:53:03 pm
Spoke too soon! Just had contact , getting booked in on the 31st , and even better they have offered me the Ed35 Demo as a courtesy car....result!  :happy2:

Ok, so I went to Sighthill, asked for the service manager, and got told they can do nothing for warranties (bodywork-wise) as they don't have a bodyshop there. I apparently need to take the car to Broxburn. Am I being foobed off here, both branches are Eastern/Western franchises). Do I go to Broxburn of try my luck at VW Fort Kinnaird, also a Eastern/Western VW dealer?

Looking forward to an ED35 courtesy. I wish!  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on July 13, 2012, 09:18:31 pm
Spoke too soon! Just had contact , getting booked in on the 31st , and even better they have offered me the Ed35 Demo as a courtesy car....result!  :happy2:

Ok, so I went to Sighthill, asked for the service manager, and got told they can do nothing for warranties (bodywork-wise) as they don't have a bodyshop there. I apparently need to take the car to Broxburn. Am I being foobed off here, both branches are Eastern/Western franchises). Do I go to Broxburn of try my luck at VW Fort Kinnaird, also a Eastern/Western VW dealer?

Looking forward to an ED35 courtesy. I wish!  :laugh:

No mate you will have to take it to Broxburn. Just tell them which garage sent you (Broxburn is the bodyshop for all the Eastern-Western Motor Groups garages) I have to write a review of the Ed35 for their FB page , thats why I'm getting it! (I won a competition a while back on their page to have the 2012 Beetle for a weekend and I had to do the same thing for that)
Title: Re: Front wing rust warranty success!!
Post by: Real Thing on July 16, 2012, 01:54:30 pm
Leicester VW have confirmed 100% repair which is VW UKs 1st line of warranty but as soon as they start there sure it will need a Wing which VW uk again will pay for but they can only authorise that once they can show VW the scale of the problem with photo's :happy2:






Title: Re: Front wing rust warranty success!!
Post by: R32UK on July 16, 2012, 02:05:36 pm
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:
Title: Re: Front wing rust warranty success!!
Post by: Real Thing on July 16, 2012, 02:32:02 pm
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:

Guy at Leicester VW was telling me that VW have changed there policy on the Rust claims now and accepts there is a problem and in most cases paying 70% towards the claim with customer services picking up the other 30% but as said in my earlier post they are trying to make a repair before authorising a new wing
Title: Re: Front wing rust warranty success!!
Post by: R32UK on July 16, 2012, 02:45:14 pm
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:

Guy at Leicester VW was telling me that VW have changed there policy on the Rust claims now and accepts there is a problem and in most cases paying 70% towards the claim with customer services picking up the other 30% but as said in my earlier post they are trying to make a repair before authorising a new wing

My car has been in there on no fewer than 4 occasions for £1000+ repairs. If they think they will get away with asking me for 30%  :P

Just wanted to know what their stance is on wing repairs... save me writing long emails and explaining what the issue is.
Title: Re: Front wing rust warranty success!!
Post by: MPS on July 16, 2012, 06:14:53 pm
It's been 4 weeks to the day since my claim was submitted, my local dealer said I'd hear back in a 'few' weeks. Ain't heard nothing yet.  :sad1: Funny thing with my claim is my local dealer (Stoke) has passed my claim onto Liverpool VW's bodyshop!  :confused:  I asked the Warranty manager at the time as to why this was and she said she had no idea! Seems very odd why they would pick somewhere so far away to do the work, the only reason I can think for them doing this is because both dealerships are part of the same franchise (Clare James Automotive).

Confused. Am I being fobbed off or is this how some dealerships work?
Title: Re: Front wing rust warranty success!!
Post by: Nodz on July 16, 2012, 06:19:05 pm
I would chase them up and if they are still waiting ask for any reference numbers and call VW UK or if they don't help at all then I would still call VW UK.

They might be sending it to Liverpool as its the same group and that is where their bodyshop is
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on July 16, 2012, 07:27:25 pm
After starting this thread ages ago, I finally dropped the car in to the body shop today to get the wings done. My fault it's taken a while because I had to get it done after my epic road trip holiday! Anyway, I was pleasantly surprised to be given a nice 11 plate Mercedes B180 as a loan car. Much better than expected!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Superted74 on July 16, 2012, 10:47:19 pm
Some really good info on this thread. Discovered some bubbling on the underside of my arches last week and thought I'd have to pay for the work. Gonna go in the local stealers this week and see where I get with them
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 17, 2012, 12:32:17 am
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:

yeah mines in at the mo having them done its taking them some time mind  :rolleye:
Title: Re: Front wing rust warranty success!!
Post by: R32UK on July 17, 2012, 09:47:09 am
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:

yeah mines in at the mo having them done its taking them some time mind  :rolleye:

Good to hear Mat!

are they replacing the wings or reparing? did they kick up any fuss in agreeing to pay 100% towards the repair?

will be interested to hear how good/bad quality the repair is.

thanks
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 17, 2012, 05:19:17 pm
Still in talks with VW UK / my local VW bodyshop - the latest is that VW will only pay 70% max for the repair, the retailer has to pay the rest, which apparently they can't afford but the bodyshop manager is going to look into the numbers tomorrow and get back to me  :sad1:  Not going well so far...!  :sad1:
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 17, 2012, 05:28:25 pm
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:

yeah mines in at the mo having them done its taking them some time mind  :rolleye:

Good to hear Mat!

are they replacing the wings or reparing? did they kick up any fuss in agreeing to pay 100% towards the repair?

will be interested to hear how good/bad quality the repair is.

thanks

No mate They were spot on but I do know the paint shop manager but he said it will 100% get new wings I will make sure of it no way I we going to try repair them it's not worth it as once we repair them if the rust comes back its us that have to cover the cost of the next repair or wing replacement. To be honest they phoned me yesterday to say they were not happy with one of the wings so are re doing one of them so it's 100% for me
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 18, 2012, 04:24:34 pm
well picked the car up today  :jumping: looks ace nice new wings and the door skins have been done too due to some specs of rust.I am so happy to have the car back now its time for a long drive in it
Title: Re: Front wing rust warranty success!!
Post by: R32UK on July 18, 2012, 04:52:20 pm
Has anyone had their wing replaced with VW Huddersfield???

I washed the car yesterday and noticed some rust coming through  :scared:

yeah mines in at the mo having them done its taking them some time mind  :rolleye:

Good to hear Mat!

are they replacing the wings or reparing? did they kick up any fuss in agreeing to pay 100% towards the repair?

will be interested to hear how good/bad quality the repair is.

thanks

No mate They were spot on but I do know the paint shop manager but he said it will 100% get new wings I will make sure of it no way I we going to try repair them it's not worth it as once we repair them if the rust comes back its us that have to cover the cost of the next repair or wing replacement. To be honest they phoned me yesterday to say they were not happy with one of the wings so are re doing one of them so it's 100% for me

Thats great to hear... I just spoke to the bodyshop manager there and he is happy to take a look at it also. Will be taking it in next week.... let hope they dont mind spraying a few extra bits for a small cost also  :drinking:
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 18, 2012, 05:21:41 pm
Oh my god I am having the worst time with this. The bodyshop called me today saying that VW will only pay 70%, leaving me to pay £686.49. When I asked why I have to pay anything at all he said I'd have to speak to VW UK.

Spoke to VW UK who told me it's not covered under warranty and so as a goodwill gesture they would pay 70% and no more.

I tried to explain that this is a common problem which many have had repaired for free but they weren't having any of it. The person looking after my case is back in tomorrow so they will call me back tomorrow...

Any suggestions? I feel like I'm getting nowhere  :fighting:
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 18, 2012, 05:48:39 pm
well mine was 100% free of charge and they even gave a car to run around in for the almost 3 weeks they had my car
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on July 18, 2012, 09:26:08 pm
Glad you got a good result Matt, where did you have rust on the door skins? Did they replace both the door skins aswell?
Title: Re: Front wing rust warranty success!!
Post by: MAT ED30 on July 18, 2012, 09:56:16 pm
It was on the bottom edge towards the wing on both doors so it's had both skins re sprayed
Title: Re: Front wing rust warranty success!!
Post by: Carla77 on July 18, 2012, 10:49:00 pm
Oh my god I am having the worst time with this. The bodyshop called me today saying that VW will only pay 70%, leaving me to pay £686.49. When I asked why I have to pay anything at all he said I'd have to speak to VW UK.

Spoke to VW UK who told me it's not covered under warranty and so as a goodwill gesture they would pay 70% and no more.

I tried to explain that this is a common problem which many have had repaired for free but they weren't having any of it. The person looking after my case is back in tomorrow so they will call me back tomorrow...

Any suggestions? I feel like I'm getting nowhere  :fighting:

Keep talking to VWUK. It took us 3 months to finally get them to up their offer from 70% to 100% for the wings. We still ended up paying 70% for the repairs to the rust on the tailgate and sills but they don't have a leg to stand on with the wings. By their own admission it is a fault - have you tried referring them to the PDF document in circulation where they admit that it's a known fault? Once we quoted this document to them the complaint seemed to be escalated to a different department.

Good luck.

Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on July 20, 2012, 07:33:59 pm
Just got my car back today with its new wings! It's looking great now, they even valeted it inside and out!  :smiley:
Good to have it back, it was only gone 3 days but I missed it.
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 20, 2012, 08:52:57 pm
Oh my god I am having the worst time with this. The bodyshop called me today saying that VW will only pay 70%, leaving me to pay £686.49. When I asked why I have to pay anything at all he said I'd have to speak to VW UK.

Spoke to VW UK who told me it's not covered under warranty and so as a goodwill gesture they would pay 70% and no more.

I tried to explain that this is a common problem which many have had repaired for free but they weren't having any of it. The person looking after my case is back in tomorrow so they will call me back tomorrow...

Any suggestions? I feel like I'm getting nowhere  :fighting:

Keep talking to VWUK. It took us 3 months to finally get them to up their offer from 70% to 100% for the wings. We still ended up paying 70% for the repairs to the rust on the tailgate and sills but they don't have a leg to stand on with the wings. By their own admission it is a fault - have you tried referring them to the PDF document in circulation where they admit that it's a known fault? Once we quoted this document to them the complaint seemed to be escalated to a different department.

Good luck.



Got a call from VW UK today - they have finally agreed to pay 100% towards the new wings and 90% towards the tailgate, horay!  :jumpmove:
Title: Re: Front wing rust warranty success!!
Post by: Carla77 on July 20, 2012, 11:53:32 pm
Excellent news :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Real Thing on July 21, 2012, 03:27:07 pm

Got a call from VW UK today - they have finally agreed to pay 100% towards the new wings and 90% towards the tailgate, horay!  :jumpmove:

My dealer did say will meet 100% cost (70% VW 30% Customer service) but if new wing fitted that VW would only pay to paint to the edge so if I wanted to spray into the door to match the colour better there would be a small charge to feather it in (about £100) but as there is a mark on the door will probably agree to let them do it.
Title: Re: Front wing rust warranty success!!
Post by: jamadz on July 21, 2012, 03:35:04 pm
a family member had all 4 arches resprayed and the rust cut out on warranty, however they said they could not touch my car as i had changed the wheels :(
Title: Re: Front wing rust warranty success!!
Post by: R32UK on July 21, 2012, 04:04:26 pm
a family member had all 4 arches resprayed and the rust cut out on warranty, however they said they could not touch my car as i had changed the wheels :(

change them back and visit another dealer  :wink:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 21, 2012, 07:33:28 pm

a family member had all 4 arches resprayed and the rust cut out on warranty, however they said they could not touch my car as i had changed the wheels :(


....I would accept that if applying for white worm wheel surface corrosion under warranty but the Volkswagen PDF on the issue states that rust is due to foam sections within the wings collecting moisture etc - That has nothing to do with the wheels and sounds either like someone trying to fob you off or being ignorant (or both!).

If you PM me your email address I'll send you a copy of the PDF, so you have some support in your claim.
Title: Re: Re: Front wing rust warranty success!!
Post by: triggerh4ppy on July 22, 2012, 10:05:02 am
Went to local dealer this weekend with slight bubbling on front arches. I didn't have to mention any pdf's he was happy to say they will be replaced. He's going to give me a call on Monday to arrange pick up. Although he wanted to charge me for a loan car but I'm happy with the result anyway :D
Title: Re: Front wing rust warranty success!!
Post by: benjii on July 22, 2012, 10:39:17 am
I just notice I have a small speck of rust and bubbling on my rear arch would this be covered and where can I source the vw PDF
Title: Re: Front wing rust warranty success!!
Post by: Baz300 on July 22, 2012, 10:46:22 am
a family member had all 4 arches resprayed and the rust cut out on warranty, however they said they could not touch my car as i had changed the wheels :(

Could you tell vw that you had to replace your wheels due to a really bad finish on them causing white worm all over the wheels?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 22, 2012, 01:39:40 pm

I just notice I have a small speck of rust and bubbling on my rear arch would this be covered and where can I source the vw PDF


....Email sent  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: jamadz on July 23, 2012, 08:17:34 pm
Cheers red robin :)
Title: Re: Front wing rust warranty success!!
Post by: sf1506 on July 24, 2012, 10:53:37 pm

I just notice I have a small speck of rust and bubbling on my rear arch would this be covered and where can I source the vw PDF[/
I have the same problem could you send it me too  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 25, 2012, 09:49:20 am
My car's in tomorrow for a week... I'm going to miss it! But will be good to get it sorted  :smiley: Woop!
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on July 25, 2012, 10:27:30 am
Got mine on saturday, noticed yesterday in the sun the colour match is not spot on.  :sad1:

As im putting the car up for sale i cannot be bothered to take it back and complain. Didn't expect that from VW though!
Title: Re: Front wing rust warranty success!!
Post by: em2evol on July 25, 2012, 11:46:52 am
Got mine on saturday, noticed yesterday in the sun the colour match is not spot on.  :sad1:

As im putting the car up for sale i cannot be bothered to take it back and complain. Didn't expect that from VW though!

Oh no, that sucks  :fighting:  Mine's not in tomorrow anymore as the wings are on back order so they'll call me when they're in... Hope my colours match!  :jumping:
Title: Re: Front wing rust warranty success!!
Post by: MPS on July 25, 2012, 11:54:06 am
Got mine on saturday, noticed yesterday in the sun the colour match is not spot on.  :sad1:

As im putting the car up for sale i cannot be bothered to take it back and complain. Didn't expect that from VW though!

What colour is your car? As I know some can be a real pig to match up. Esp. metallics!
Title: Re: Front wing rust warranty success!!
Post by: 4dyctdi on July 25, 2012, 12:42:16 pm
I've just arranged an appointment with vw bodyshop for next wednesday. Any advice on what to say its both wings on my 05 steel grey gti. Don't have full dealer history and my car is on r32 wheels. Can anyone send me a copy of the official vw bulletin? Any help would be greatly appreciated
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on July 25, 2012, 01:17:40 pm
Got mine on saturday, noticed yesterday in the sun the colour match is not spot on.  :sad1:

As im putting the car up for sale i cannot be bothered to take it back and complain. Didn't expect that from VW though!

What colour is your car? As I know some can be a real pig to match up. Esp. metallics!

Black magic LC9Z i think.
Title: Re: Front wing rust warranty success!!
Post by: MPS on July 25, 2012, 04:49:42 pm
Damn! Same as mine! I think the problem is not matching the black up but the actual metallic flake.
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on July 25, 2012, 06:17:08 pm
Got mine on saturday, noticed yesterday in the sun the colour match is not spot on.  :sad1:

As im putting the car up for sale i cannot be bothered to take it back and complain. Didn't expect that from VW though!

if the body shop hasnt done the job properly take it back

if they replaced the wings they will have had to paint the whole wings (rather than repair the rust and blend the paint colour in the wing)

To do this correctly they should blend the bonnet / bumper / doors so the paint matches rather than just paint to an edge and leave it. It will stick out like a sore thumb. This is general bodyshop practice so if they have only painted the wing and not blended then take it back and tell them to do it properly.

Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on July 26, 2012, 07:29:58 am
they said i have to pay extra for the blend, not sure if blending will correct it as the colours do not look the same
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 26, 2012, 09:59:10 am

I just notice I have a small speck of rust and bubbling on my rear arch would this be covered and where can I source the vw PDF[/
I have the same problem could you send it me too  :happy2:


....PM me your email address so I can send you a copy.  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on July 26, 2012, 02:48:10 pm
they said i have to pay extra for the blend, not sure if blending will correct it as the colours do not look the same

id go back and ask why you should have to pay to have the colours blended. Its VW fault there is rust.. therefore they should pay to have the car put back to an acceptable standard. Having the wings a different colour is not an acceptable standard.

I've just got back from VW Chelmsford who are submitting a warranty claim for me and i said i would want it blended with the doors / bonnet / bumper otherwise I'd obviously reject the car as the work was not to a sufficient standard.
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on July 26, 2012, 02:52:07 pm
they said i have to pay extra for the blend, not sure if blending will correct it as the colours do not look the same

put it this way. if you had an accident and the wing needed painting and it came back like that you'd send it back and say do it properly... and to do it properly they need to blend into the other panels.

I dont see this as any different. There is rust there which is a known issue and which VW need to sort so they need to sort it and return the car to the standard it was before the rust.
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on July 26, 2012, 03:14:10 pm
Thats true i will speak to them, the dealer is 45mins drive from me (nearest VW bodyshop) and they are so hard to get to speak to on the phone.
I did mention to the bodyshop manager i wanted it blended he said we charge for that, but then he said to be honest you won't be able to tell the difference.

Do you think i should speak to VW UK about it?
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on July 26, 2012, 03:59:01 pm
Thats true i will speak to them, the dealer is 45mins drive from me (nearest VW bodyshop) and they are so hard to get to speak to on the phone.
I did mention to the bodyshop manager i wanted it blended he said we charge for that, but then he said to be honest you won't be able to tell the difference.

Do you think i should speak to VW UK about it?

you will notice the difference... unless they have done such a crap job at matching the paint that its miles out!

I'd just reject the car with the bodyshop and say its not in the condition it was before the rust came through.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on July 26, 2012, 06:27:38 pm
Blending was never mentioned to me so I don't know if they did it on mine. However it looks fine whatever they did, the colour seems to be a fine match. Probably helps that my car is black though anyway.
Title: Re: Front wing rust warranty success!!
Post by: ams_sxi on July 27, 2012, 10:47:30 am
Thats true i will speak to them, the dealer is 45mins drive from me (nearest VW bodyshop) and they are so hard to get to speak to on the phone.
I did mention to the bodyshop manager i wanted it blended he said we charge for that, but then he said to be honest you won't be able to tell the difference.

Do you think i should speak to VW UK about it?

you will notice the difference... unless they have done such a crap job at matching the paint that its miles out!

I'd just reject the car with the bodyshop and say its not in the condition it was before the rust came through.

The bodyshop manager has said to me that VW UK do not pay us to blend into the doors bonnet bumper so we just paint to the edge of the wing. Basically saying they are not going to do anything about it.
Do you think I should escalate it to VW UK?
Title: Re: Front wing rust warranty success!!
Post by: silent dubber on July 27, 2012, 11:32:51 am
I have had the same issue with VW they have changed one wing not and the paint was not matching the bumper I think the wing was painted lighter colour. They said they don’t blend in to other panels on warranty work, but I kicked off a fuss so they blended into my door they said they won’t do the bumper. I have to pay to get bumper done.

I’m still not happy, just gonna get my mate to redo the front bumper when I get my back one done, still going to write to VW head office.

When you pick up the car see it first check it over before you sign any paper work!!!!
Title: Re: Front wing rust warranty success!!
Post by: Nodz on July 27, 2012, 12:19:05 pm
They don't blend as asked today they just do the wing. As mine is having the sills done they will be done off the car but I'm getting the bonnet done as well whilst it's in so it shouldn't be too bad
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on July 27, 2012, 01:20:16 pm

The bodyshop manager has said to me that VW UK do not pay us to blend into the doors bonnet bumper so we just paint to the edge of the wing. Basically saying they are not going to do anything about it.

Do you think I should escalate it to VW UK?


....How mean and short-sighted regarding customer satisfaction is that!!?  :fighting:

My bodyshop manager (independent accident repair centre but affiliated to my VW dealer) blended mine as a matter of pride in their standard of workmanship! And all free of charge (and also included prep and painting my OSIR splitter - But that was a goodwill bonus).

What about the job being a full and proper return to the state of the car before it had the rust issue? - An issue which simply should not have occurred within the 12 year body warranty in the first place!! This attitude disgusts me! :fighting:

Definitely escalate this to VW UK and point out customer expectations and standards of workmanship.
Title: Re: Front wing rust warranty success!!
Post by: MPS on August 01, 2012, 03:45:50 pm
Whoop, had a call off dealer today, got mine booked in for a warranty repair!  :jumpmove: and they are supplying a courtesy car, please please please let it be an Edition 35 or R (https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fwww.alisonmoyet.co.uk%2Fforum%2Fimages%2Fsmilies%2Fpray.gif&hash=e8111fdf5e24e835979a5dd5b31c56b57d43423e)  :grin:
Title: Re: Front wing rust warranty success!!
Post by: TOO2TQ on August 03, 2012, 12:08:22 am
Hi All,
I am new to the forum and took delivery of my 56 plate gti today.
Unfortunately there is some dreaded bubbling on the driver side front wheel arch.
Please could somebody send me the PDF doc so I have some extra ammunition when visiting VW Leicester tomorrow.

Email: Tom.queally@gmail.com

Thanks in advance,
Tom
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 03, 2012, 07:59:34 am
Hi All,
I am new to the forum and took delivery of my 56 plate gti today.
Unfortunately there is some dreaded bubbling on the driver side front wheel arch.
Please could somebody send me the PDF doc so I have some extra ammunition when visiting VW Leicester tomorrow.

Email: Tom.queally@gmail.com

Thanks in advance,
Tom

Pdf sent.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: molineux1980 on August 05, 2012, 11:34:24 pm
After ringing around seemingly all the VW dealers in the Midlands, we are finally getting wifey's GTI looked at by VW Shrewsbury a week on Friday. They seem to be aware of the problem, so fingers crossed, it should go without a hitch......... :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 06, 2012, 08:54:31 am
I should be getting mine back tomorrow after having the arches done and other work, hopefully it'll all be done as they've ha it over a week
Title: Re: Front wing rust warranty success!!
Post by: TomH on August 07, 2012, 12:58:16 pm
I've seen a lot of mention of front wing rust, bootlid and some doors. I don't have any of these. What I do have is a couple of small bubbles above the drivers door where the door seal meets the roof - has anyone else had this? There are a few tiny stone chips, perhaps something has got caught in the door and chipped the paint somehow.
Title: Re: Front wing rust warranty success!!
Post by: Clint1 on August 07, 2012, 08:24:50 pm
Hi new member here been looking on the forum for a while, Been and had our 54 plate tdi looked at because of the dreaded rust on wings and had a reply from vw saying they will go 70/30 which means they want £300 to do our car. Could someone send me the pdf so i have a bit more ammunition to go with thanks.

clint_shez@live.co.uk
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 07, 2012, 08:28:12 pm
Took the car into VW last Friday and they're that busy with other folks' car having rust as well that I'm not getting my car seen to until the 21st of September. They'regiving me a courtesy car for the day (apparently they need all day to inspect it) but its a measly 1.6 TDi Mk6.
Title: Re: Front wing rust warranty success!!
Post by: em2evol on August 08, 2012, 11:02:48 am
Took the car into VW last Friday and they're that busy with other folks' car having rust as well that I'm not getting my car seen to until the 21st of September. They'regiving me a courtesy car for the day (apparently they need all day to inspect it) but its a measly 1.6 TDi Mk6.

You're lucky to get that car - they've had my GTI a week now and in the meantime I've been lumbered with a Fox, like I always seem to be when my car goes in  :fighting:

 :mad: I HATE IT!!!!!!
Title: Re: Front wing rust warranty success!!
Post by: JStav on August 08, 2012, 02:06:22 pm
Would it be possible for someone to email me the pdf if they get a minute, it'd be greatly appreciated.

stav2002@ntlworld.com

Cheers.
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 08, 2012, 02:13:56 pm
Would it be possible for someone to email me the pdf if they get a minute, it'd be greatly appreciated.

stav2002@ntlworld.com

Cheers.

Sent  :happy2:

HTH
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 08, 2012, 02:16:15 pm
Hi new member here been looking on the forum for a while, Been and had our 54 plate tdi looked at because of the dreaded rust on wings and had a reply from vw saying they will go 70/30 which means they want £300 to do our car. Could someone send me the pdf so i have a bit more ammunition to go with thanks.

clint_shez@live.co.uk

And sent!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 08, 2012, 02:16:54 pm
Hi All,
I am new to the forum and took delivery of my 56 plate gti today.
Unfortunately there is some dreaded bubbling on the driver side front wheel arch.
Please could somebody send me the PDF doc so I have some extra ammunition when visiting VW Leicester tomorrow.

Email: Tom.queally@gmail.com

Thanks in advance,
Tom

Pdf sent.  :happy2:

Just realised I've sent you this twice.  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: JStav on August 08, 2012, 02:31:26 pm
Would it be possible for someone to email me the pdf if they get a minute, it'd be greatly appreciated.

stav2002@ntlworld.com

Cheers.

Sent  :happy2:

HTH
Many thanks!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 08, 2012, 03:33:24 pm
^^^^
Not seeing page 13 of this thread yet, I just emailed one too!  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: Russ_leeds on August 08, 2012, 03:53:36 pm
could someone please send me the pdf aswell?

russ_fq340    at   hotmail   co  uk

Cheers :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 08, 2012, 04:10:20 pm

could someone please send me the pdf aswell?

russ_fq340    at   hotmail   co  uk

Cheers :happy2:

....Sent  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Russ_leeds on August 08, 2012, 04:15:25 pm
recieved, cheers mate
 :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Steve Burnett on August 08, 2012, 07:40:54 pm
Hi,
Could I request the PDF also.

Stevenburnett80@hotmail.com

Not sure if the dealer will do it, the car is a 54 plate.
Never even looked at it until I read about the wings today. Both mine are bubbling, left side far more than right.
Title: Re: Front wing rust warranty success!!
Post by: Steve Burnett on August 08, 2012, 07:42:54 pm
My car is currently in Aberdeen Specialist Cars bodyshop getting both front wings replaced and painted.  Also the rear bootlid is getting done as there was a small bubble of rust under the bootlid handle.  All is getting done free of charge. 

More than happy with their help up until now and the car should be back tomorrow.  Unfortunately i am offshore for another week and a bit so won't know the condition of it until i'm home.

I'm glad VW were able to help with this as it really makes me feel like a valued customer and would definitely consider a VAG car again in the future.

Would you have a contact name for who you delt with?
Also, did you arrange an appointment first?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 08, 2012, 08:21:13 pm
I got back off holiday ready to pick the car up yesterday and I was told the car was still in pieces but all painted. They had taken the wings off and sanded them (as per VW UK instructions) and found a repair was not possible so had to re apply for good will for new wings as per the procedure. They also found rust on the passenger seal, which is good, so now both of them have been done but this also required an application for good will as well.

The cause for the car not being ready was due to one of the wings being on back order and it didn't arrive until the end of last week. Due to them having the car for over a week and them "over shooting" the agreed return date, they allocated me a courtesy car. It should be finished and I'll have it back by the end of the week as they only have to bolt it all back together and clean/polish it.

Here's the new toy for a few days, a 1.2 Polo, not a bad car for what it is, especially as the last courtesy car was a matiz, but don't like the beige interior
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi47.tinypic.com%2F2yzg17l.jpg&hash=80ed575f208cb1ba98839ebda72260d252c9c9bf)
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 08, 2012, 11:23:56 pm
Hi,
Could I request the PDF also.

Stevenburnett80@hotmail.com

Not sure if the dealer will do it, the car is a 54 plate.


....PDF sent  :smiley:

54-plate shouldn't make any difference because the VW body warranty is 12 years.
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 09, 2012, 07:58:14 am
Hi,
Could I request the PDF also.

Stevenburnett80@hotmail.com

Not sure if the dealer will do it, the car is a 54 plate.
Never even looked at it until I read about the wings today. Both mine are bubbling, left side far more than right.

My car is 54 plate with 95k miles on it and VW were happy enough to book it in (for inspection) for the 21st September, earliest date they had. I'll need to wait til then to find out the verdict. Will let you all know.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 09, 2012, 08:14:03 am
Robin, I've been told that the claims are not being done on the 12 year warranty and it's actually being done as a good will gesture due to it being a design flaw rather than bodywork failure. That's why it seems to vary on what people have to pay as its a good will gesture.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 09, 2012, 09:24:32 am

Robin, I've been told that the claims are not being done on the 12 year warranty and it's actually being done as a good will gesture due to it being a design flaw rather than bodywork failure. That's why it seems to vary on what people have to pay as its a good will gesture.


....That sounds like a VW dealer trying to make you feel he's doing you a big favour! Design flaw = Bodywork failure, what's the difference? [you don't need to answer that].

:happy2:
Title: Re: Front wing rust warranty success!!
Post by: Carla77 on August 10, 2012, 10:28:49 pm
Hi,
Could I request the PDF also.

Stevenburnett80@hotmail.com

Not sure if the dealer will do it, the car is a 54 plate.
Never even looked at it until I read about the wings today. Both mine are bubbling, left side far more than right.

Mine is a 54 plate and VW agreed to repair my wings at no cost to me (although it took a lot of arguing with VW to get them to do this!!) Don't let this put you off though, things have changed and they seem more willing to agree to pay 100% for the wings to be repaired / replaced.

Tailgate and sills are a different matter though!!

Title: Re: Front wing rust warranty success!!
Post by: Vdub13799 on August 11, 2012, 12:18:56 am
Got mine back last week after being in with VW Chelmsford for 5 days. New front right wing and sprayed, left wing repaired/altered and sprayed, tailgate repaired and painted all 100% free of charge. Must say they did a very very good job and were extremely helpful throughout it all!! Top marks  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 11, 2012, 08:52:30 am
Got mine back last week after being in with VW Chelmsford for 5 days. New front right wing and sprayed, left wing repaired/altered and sprayed, tailgate repaired and painted all 100% free of charge. Must say they did a very very good job and were extremely helpful throughout it all!! Top marks  :happy2:

Who did you deal with, chris or vince?

Both were very helpful with me and the results are great on everything. Another recommendation for them from me :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Clint1 on August 11, 2012, 09:50:07 am
Had a call yesterday from vw hq saying will get the wings sorted free of charge. And are gonna look at the sills also. Its gone from 70/30 to 100% just by making a call to vw hq result :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Vdub13799 on August 11, 2012, 10:12:51 am
Got mine back last week after being in with VW Chelmsford for 5 days. New front right wing and sprayed, left wing repaired/altered and sprayed, tailgate repaired and painted all 100% free of charge. Must say they did a very very good job and were extremely helpful throughout it all!! Top marks  :happy2:

Who did you deal with, chris or vince?

Both were very helpful with me and the results are great on everything. Another recommendation for them from me :happy2:

Dealt with both of them mate. Very good service and couldn't be more helpful! Top marks VW Chelmsford!!
Title: Re: Front wing rust warranty success!!
Post by: em2evol on August 11, 2012, 07:50:09 pm
Finally got my GTI back today after a week and a half and it looks bloody amazing! They replaced the wings and tailgate, all blended in, they even replaced a side light that was out and gave me a new later type boot badge (my old one had white worm, what a luck!) New spoiler too... Cracking job, couldn't recommend Ridgeway bodyshop any higher  :jumpmove:
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 13, 2012, 01:41:53 pm
I've got an 05 gti, rust issues with the wings and underneath the badge on the bootlid. Took it in to VW Audenshaw about 6 weeks ago where they took paint readings and pics etc and said would get back to me.

2 weeks later got a phone call asking me to come back into the bodyshop to have my wings and bootlid grinded down? anyone else come across this?

they took more pics and said they would get  back to me in a a weeks time.

4 weeks later i'm still waiting and everytime i ring the bodyshop they tell me they're waiting on my local dealer.

my gti's strapped up in black tape over the areas they grinded down which is annoying the hell out of me.

any ideas on next steps?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 13, 2012, 03:27:01 pm
I've got an 05 gti, rust issues with the wings and underneath the badge on the bootlid. Took it in to VW Audenshaw about 6 weeks ago where they took paint readings and pics etc and said would get back to me.

2 weeks later got a phone call asking me to come back into the bodyshop to have my wings and bootlid grinded down? anyone else come across this?

they took more pics and said they would get  back to me in a a weeks time.

4 weeks later i'm still waiting and everytime i ring the bodyshop they tell me they're waiting on my local dealer.

my gti's strapped up in black tape over the areas they grinded down which is annoying the hell out of me.

any ideas on next steps?


....Speak to the boss at the dealership, explain the history and make it clear (politely) that you very dissatisfied with the delay and you'd be grateful if he could get things speeded up.

If you get no joy from the dealer, escalate it up to VW UK but give your dealer this last opportunity to put things right. It's very poor customer service and you aren't happy to play piggy in the middle between dealer and their bodyshop.
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 13, 2012, 03:30:33 pm
ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...
Title: Re: Front wing rust warranty success!!
Post by: em2evol on August 13, 2012, 03:50:27 pm
ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...

VW told me they'd only pay 70% on the tailgate originally but they paid 90% in the end - I ended up paying £140 for two new wings and a new tailgate, all painted, blended and looking splendid! :happy2:

 :jumpmove:
Title: Re: Front wing rust warranty success!!
Post by: em2evol on August 13, 2012, 03:51:39 pm
P.S. Thanks to everyone in this thread who helped me get the above result  :drinking:
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 13, 2012, 03:53:49 pm
ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...

VW told me they'd only pay 70% on the tailgate originally but they paid 90% in the end - I ended up paying £140 for two new wings and a new tailgate, all painted, blended and looking splendid! :happy2:

 :jumpmove:

Nice one! how did you get them upto 90%?
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 13, 2012, 03:59:16 pm
Mine finally goes in to Western VW Edinburgh on Monday 20th August , its took about 7 weeks of waiting , but i take it they must be busy. VW are paying 100% of the cost , just the wings that are away on mine , everywhere else is fine. Sods law though that Ive booked a stand place at VW Festival on our stand the weekend I have to take it up (taking it up this Saturday), I hope they give the the ED35 they said they would , or I will be giving the show a miss!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 13, 2012, 03:59:40 pm

ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...


....Ah, good news of some progress: Free wings repair  :happy2:

I don't quite understand the "only 7 yrs old" resistance on the tailgate issue. If it's "only" 7 yrs old then that suggests that there's even less justification in the rust being acceptable. As I understand it, bodywork rust warranty on the Mk5 is 12 years.

However, reports from owners seem to be suggesting that VW consider the wings rust issue to be a design fault (rust resulting from the wings design including strips of foam which collect moisture). That's as may be but surely rust shouldn't occur within the 12 year period? Or is body warranty only 6 years?

[Thanks for the Thank You - It's always appreciated  :happy2:]

And a Warm Welcome to the forum!  :drinking:
Title: Re: Front wing rust warranty success!!
Post by: em2evol on August 13, 2012, 04:28:00 pm
ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...

VW told me they'd only pay 70% on the tailgate originally but they paid 90% in the end - I ended up paying £140 for two new wings and a new tailgate, all painted, blended and looking splendid! :happy2:

 :jumpmove:

Nice one! how did you get them upto 90%?

I was speaking to VWUK because they originally told me I'd have to pay 30% of everything which worked out at about £650 - I was mainly campaigning for the wings to be free tbh, but in the end they reduced the tailgate payment to 10% without me even asking... So I guess I'm just lucky   :innocent:  :grin:
Title: Re: Front wing rust warranty success!!
Post by: Saintsteve on August 13, 2012, 04:40:18 pm
ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...

VW told me they'd only pay 70% on the tailgate originally but they paid 90% in the end - I ended up paying £140 for two new wings and a new tailgate, all painted, blended and looking splendid! :happy2:

 :jumpmove:

Nice one! how did you get them upto 90%?

I was speaking to VWUK because they originally told me I'd have to pay 30% of everything which worked out at about £650 - I was mainly campaigning for the wings to be free tbh, but in the end they reduced the tailgate payment to 10% without me even asking... So I guess I'm just lucky   :innocent:  :grin:


 :congrats:  :happy2:   well done  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 13, 2012, 05:01:21 pm
ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...

VW told me they'd only pay 70% on the tailgate originally but they paid 90% in the end - I ended up paying £140 for two new wings and a new tailgate, all painted, blended and looking splendid! :happy2:

 :jumpmove:

top result that!

bit bizare how their pricing works cos the guy i spoke to today said someone else had the same problem as me and had paid 250 - 270ish for his tailgate at 70/30 and so i would be looking to pay around the same.

if your 140 is 10% then id expect it to come out at 420 for 30% (providing it was the tailgate they charged you for) which is more than what they quoted to me.

sounds like a call to VW UK might be on its way soon though regardless :)
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 13, 2012, 05:04:40 pm

ok rang local dealer. the guy seemed sound and said he had tried submitting my claim 5 times already. not sure if he was palming me off or whether he had genuine IT issues BUT

wings are getting sorted out for free :)

70/30 on the tailgate. wasnt budging from that as he said the gti was only 7 yrs old...


....Ah, good news of some progress: Free wings repair  :happy2:

I don't quite understand the "only 7 yrs old" resistance on the tailgate issue. If it's "only" 7 yrs old then that suggests that there's even less justification in the rust being acceptable. As I understand it, bodywork rust warranty on the Mk5 is 12 years.

However, reports from owners seem to be suggesting that VW consider the wings rust issue to be a design fault (rust resulting from the wings design including strips of foam which collect moisture). That's as may be but surely rust shouldn't occur within the 12 year period? Or is body warranty only 6 years?

[Thanks for the Thank You - It's always appreciated  :happy2:]

And a Warm Welcome to the forum!  :drinking:

looks like i pursued this at the right time considering some pain people have had with their wings!

hmmm yeah after reading em2vols post it seems they can be moved upto 90% for the tailgate after a bit of calm persuasion :)
Title: Re: Front wing rust warranty success!!
Post by: Vdub13799 on August 13, 2012, 11:52:50 pm
Tail gate and wings done completely free of charge and a courtesy car thrown in with my claim!! Keep putting pressure on them mate  :mad:
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on August 16, 2012, 09:36:57 am
AT LAST...

VW Chelmsford have agreed 100% claim on my wings and bootlid.

Thanks to Nodz for pointing me in the right direction there.

They confirmed though that no blending will take place but TBH for me its not a huge issue as I still want to get the whole front end painted anyway so Depending on VWs quote I might pay for that or just get them to do the rust and when its back take it to my usual bodyshop where they can repaint everything anyway.

 :drinking:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 16, 2012, 06:18:21 pm
No problem mate :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 19, 2012, 09:42:17 pm
Mine goes in tomorrow for its wings , I dropped it off on Saturday , and got my courtesy car , they must have been out of base spec Polos or Foxes!  :happy2:

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2FDmc1969%2FEdition_35%2F011.jpg&hash=3d9a28dc1496a86227fe77c2d1e90e840c0826cb)
Title: Re: Front wing rust warranty success!!
Post by: brown-1234 on August 19, 2012, 10:17:08 pm
Any chance of someone emailing me the PDF to please ?

Jonathanrbrown@hotmail.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Rachael on August 19, 2012, 10:18:45 pm
Dmac thats a beauty! I always end up with 1.0 litre polos that couldn't pull fluff off a sheep
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 19, 2012, 10:23:22 pm
Dmac thats a beauty! I always end up with 1.0 litre polos that couldn't pull fluff off a sheep

Yeah she is eh? I have to say Western VW Edinburgh have always been good to me since I had the GTI! Ive only bought one car off them and yet I still get a £27K car for a week.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Rachael on August 19, 2012, 10:31:43 pm
You tempted to keep it  :wink:?!

I'd suggest taking my car there, but I think it's about 600 miles for me.... .

I've had 3 cars so far, a customers red 1.6 (don't ask), the sales woman's car for the day, and a 1 litre 60 plate polo. I'd love to end up with that for a week. I would definitely make up a problem for that beauty  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 19, 2012, 10:36:17 pm
You tempted to keep it  :wink:?!

I'd suggest taking my car there, but I think it's about 600 miles for me.... .

I've had 3 cars so far, a customers red 1.6 (don't ask), the sales woman's car for the day, and a 1 litre 60 plate polo. I'd love to end up with that for a week. I would definitely make up a problem for that beauty  :smiley:

I would be tempted if it was a manual , I'm not keen on DSG (yet!) Having said that , I hope it takes 4 years to do my wings!  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: Rachael on August 19, 2012, 10:41:33 pm
I think dsg would feel weird for me in terms of only two pedals.

In terms of power delivery are there any major differences?!
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 19, 2012, 10:47:23 pm
I think dsg would feel weird for me in terms of only two pedals.

In terms of power delivery are there any major differences?!

Ive had an Auto before (Mitsubishi Galant V6) so it doesnt take long for me to acclimatize to the 2 pedals , but yeah its the power delivery if you leave it in D that bothers me , youre always waiting for the kickdown to start , I mean its only fractions of a second but I know if I was in my car , I'd be in the correct gear before I put my foot down! You can get over that by changing manually with the steering wheel paddles or by knocking the stick over and using the + and - settings , kind of defeats the object of having an auto though IMHO. The good bit is at least you dont have to do the old 'clutch and throttle pedal dance' to keep the car stationary at an uphill junction!
Title: Re: Front wing rust warranty success!!
Post by: Rachael on August 19, 2012, 10:50:31 pm
Oooo Mitsubishi v6, very nice   :happy2:

Yer true that. So stick to manual then?! Think I could look past the 2 pedals for that baby though...

Haha the pedal dance, and then the burnt clutch smell. I find handbrake easier lol. Unless ur in a Megane and then it's horrendous!
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 19, 2012, 10:52:37 pm
I would stick to a manual I think , but then I'm a bit of a luddite , my motto is 'if it aint broke , dont fix it'! Nowt wrong with a manual gearbox imho!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 20, 2012, 01:10:17 am

I think dsg would feel weird for me in terms of only two pedals.

In terms of power delivery are there any major differences?!


Ive had an Auto before (Mitsubishi Galant V6) so it doesnt take long for me to acclimatize to the 2 pedals , but yeah its the power delivery if you leave it in D that bothers me , youre always waiting for the kickdown to start , I mean its only fractions of a second but I know if I was in my car , I'd be in the correct gear before I put my foot down! You can get over that by changing manually with the steering wheel paddles or by knocking the stick over and using the + and - settings , kind of defeats the object of having an auto though IMHO. The good bit is at least you dont have to do the old 'clutch and throttle pedal dance' to keep the car stationary at an uphill junction!


....If you want to enjoy DSG, stop thinking of it as a conventional automatic and drive it in M-mode except perhaps for the convenience of when in traffic queues or cruising gently through urban 30/40 mph limits.
Title: Re: Front wing rust warranty success!!
Post by: Rachael on August 20, 2012, 02:21:35 pm
I've never driven a dsg.

Might go n test drive one just to see what it's like  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 20, 2012, 04:05:29 pm

I think dsg would feel weird for me in terms of only two pedals.

In terms of power delivery are there any major differences?!


Ive had an Auto before (Mitsubishi Galant V6) so it doesnt take long for me to acclimatize to the 2 pedals , but yeah its the power delivery if you leave it in D that bothers me , youre always waiting for the kickdown to start , I mean its only fractions of a second but I know if I was in my car , I'd be in the correct gear before I put my foot down! You can get over that by changing manually with the steering wheel paddles or by knocking the stick over and using the + and - settings , kind of defeats the object of having an auto though IMHO. The good bit is at least you dont have to do the old 'clutch and throttle pedal dance' to keep the car stationary at an uphill junction!


....If you want to enjoy DSG, stop thinking of it as a conventional automatic and drive it in M-mode except perhaps for the convenience of when in traffic queues or cruising gently through urban 30/40 mph limits.

Is M mode , using the paddles to shift Robin? Theres an S mode as well , after D , is that a sport shift mode? (I didnt get the  owners manual when I got the car)
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 20, 2012, 06:28:48 pm

Is M mode , using the paddles to shift Robin? Theres an S mode as well , after D , is that a sport shift mode? (I didnt get the  owners manual when I got the car)


....Yes, M-mode is 'Manual' mode: You can either use the paddles (better with extensions) or nudge the floor stick 'tiptronically'. I much prefer using the paddles and mentally it's exactly the same as driving a conventional manual transmission except it's much quicker and you don't make a mistake. You use your fingers rather than left leg and left hand. So you shift gears exactly when you want to but have the other options as well.
Title: Re: Front wing rust warranty success!!
Post by: brown-1234 on August 21, 2012, 10:02:36 pm
So i went to my local VW dealer today! (Durham).. Soonest i can be booked in for my car to be looked at is December the 4th  :surprised: Very shocked at that when the person told me. Whats you time of waiting been like for some of yous ?

Jonathan
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on August 21, 2012, 10:05:13 pm
So i went to my local VW dealer today! (Durham).. Soonest i can be booked in for my car to be looked at is December the 4th  :surprised: Very shocked at that when the person told me. Whats you time of waiting been like for some of yous ?

Jonathan

sounds like they are taking the piss.

they should look right away.

i have to wait 3 weeks to get into the bodyshop though now its been approved.
Title: Re: Front wing rust warranty success!!
Post by: skard on August 21, 2012, 10:08:37 pm
So i went to my local VW dealer today! (Durham).. Soonest i can be booked in for my car to be looked at is December the 4th  :surprised: Very shocked at that when the person told me. Whats you time of waiting been like for some of yous ?

Jonathan

Assume you mean Pulmans? Had the same story in March ("end of July").
I would not suggest you wait for them as the rust will get really bad in the meantime and they may even say you left it too long!!

Ring up Benfield VW in Scotswood Road, ask for Lee who deals with paintwork inspections and he'll do his best for you - I got 100% goodwill including two new wings.
Title: Re: Front wing rust warranty success!!
Post by: brown-1234 on August 21, 2012, 10:09:45 pm
So i went to my local VW dealer today! (Durham).. Soonest i can be booked in for my car to be looked at is December the 4th  :surprised: Very shocked at that when the person told me. Whats you time of waiting been like for some of yous ?

Jonathan

sounds like they are taking the piss.

they should look right away.

i have to wait 3 weeks to get into the bodyshop though now its been approved.

I no i thought that, but as he said the car is 5 year old the 3 or under go first or something. You think im best off trying another dealer. Or can i not try another one as im booked in with DURHAM ? Thanks
Title: Re: Front wing rust warranty success!!
Post by: brown-1234 on August 21, 2012, 10:12:08 pm
So i went to my local VW dealer today! (Durham).. Soonest i can be booked in for my car to be looked at is December the 4th  :surprised: Very shocked at that when the person told me. Whats you time of waiting been like for some of yous ?

Jonathan

Assume you mean Pulmans? Had the same story in March ("end of July").
I would not suggest you wait for them as the rust will get really bad in the meantime and they may even say you left it too long!!

Ring up Benfield VW in Scotswood Road, ask for Lee who deals with paintwork inspections and he'll do his best for you - I got 100% goodwill including two new wings.

Yeah mate, pulmans. To be honest im not impressed with there service. It took 3 attempts to get them to order a scratch free rear valence for me and i had to drive through and check for them. I just think december is a very long time.
Title: Re: Front wing rust warranty success!!
Post by: Russ_leeds on August 21, 2012, 10:42:53 pm
Can anyone recommend a good vw garage in the west yorkshire area? I had rust on my drivers sill and had that done f.o.c at harrogate vw.

Cheers
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 22, 2012, 08:07:47 am
I went to Inch VW in Bathgate to book my car in. The earliest they had was 3rd week in September. I went to see them on the 3rd or August. Seems their body-shops are busy busy at the min. Anybody had better luck with dealers nearer Edinburgh? I've tried Sighthill, Gorgie Road VW. Anybody with a quick/good experience of VW For Kinnaird?
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 22, 2012, 04:56:18 pm
I'm still trying to get my tailgate 70/30 turned around. They are not budging.

Been a week speaking to VW UK, but they are saying my local retailer is not agreeing.

I managed to find out through my local dealer that there was a new TPI document released weeks ago around the badge tailgate rust issue. Anyone heard of this?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 22, 2012, 05:05:24 pm

I'm still trying to get my tailgate 70/30 turned around. They are not budging.

Been a week speaking to VW UK, but they are saying my local retailer is not agreeing.

I managed to find out through my local dealer that there was a new TPI document released weeks ago around the badge tailgate rust issue. Anyone heard of this?


....I haven't seen any document about badge tailgate issue but that doesn't mean that there isn't one. IIRC, some folks on this forum have successfully had their tailgate rust issues sorted - A Search?

Do you know for what reasons your local retailer is not agreeing? Try another VW dealership even if not so local?
Title: Re: Front wing rust warranty success!!
Post by: shirre on August 22, 2012, 09:08:28 pm

I'm still trying to get my tailgate 70/30 turned around. They are not budging.

Been a week speaking to VW UK, but they are saying my local retailer is not agreeing.

I managed to find out through my local dealer that there was a new TPI document released weeks ago around the badge tailgate rust issue. Anyone heard of this?


....I haven't seen any document about badge tailgate issue but that doesn't mean that there isn't one. IIRC, some folks on this forum have successfully had their tailgate rust issues sorted - A Search?

Do you know for what reasons your local retailer is not agreeing? Try another VW dealership even if not so local?

Just the usual excuses, they have done enough, not obliged to give any goodwill, getting wings for free etc

its been 6 weeks now, 4 of them with black tape on the wings and tailgate, it just needs sorting out...

i'm going to write a letter next giving them one last chance to rectify before going through small claims court.

Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 22, 2012, 10:21:38 pm

Just the usual excuses, they have done enough, not obliged to give any goodwill, getting wings for free etc

its been 6 weeks now, 4 of them with black tape on the wings and tailgate, it just needs sorting out...

i'm going to write a letter next giving them one last chance to rectify before going through small claims court.


....But I don't see how this is a question of goodwill or doing you a favour - The cheeky feckers! It's an issue of corrosion warranty which is longer than the standard 3 years on parts. 6 years?
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on August 22, 2012, 11:59:12 pm
what i dont like and dont get is how we are getting so many different answers. Surely there is 1 main VW warranty dept and they deal with all queries.... so either the different dealers are not submitting the claims correctly or the warranty dept is sitting there with a coin and flipping it to see which they agree and which they dont.

VW cambridge for instance didnt even want to submit a claim for mine.
VW chelmsford however were on the ball and have had my wings and bootlid confirmed as 100% good will payments.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 23, 2012, 12:32:58 am
^^^^
Good point, Jedi. It perfectly illustrates how the VW dealerships are really merely independent franchised businesses, and also why they vary so widely in how good they are.

Mine was cleared and done within only a few days of my first asking and with absolutely no mention of the word "goodwill" or "favour".
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on August 23, 2012, 09:15:48 am
Fwiw I'm told my wings are goodwill and bootlid is warranty.


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 23, 2012, 11:10:24 am

Fwiw I'm told my wings are goodwill and bootlid is warranty.


....Well, as long as they repair/replace what should be done FOC, they can call it whatever they want!  :rolleye:
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on August 23, 2012, 07:35:49 pm
Having rather smugly started this whole thread with my front wing warranty success, I have now discovered rust on my sills and bootlid!   :sad1:
Gutted, I've got to go through the whole process again now. I just hope that my dealership are as willing to help as before!
Title: Re: Front wing rust warranty success!!
Post by: brown-1234 on August 24, 2012, 03:42:27 pm
So i went to my local VW dealer today! (Durham).. Soonest i can be booked in for my car to be looked at is December the 4th  :surprised: Very shocked at that when the person told me. Whats you time of waiting been like for some of yous ?

Jonathan

Assume you mean Pulmans? Had the same story in March ("end of July").
I would not suggest you wait for them as the rust will get really bad in the meantime and they may even say you left it too long!!

Ring up Benfield VW in Scotswood Road, ask for Lee who deals with paintwork inspections and he'll do his best for you - I got 100% goodwill including two new wings.

i have just rang there mate, spoke to Lee. He thought that it was a piss take to. December is just not on, Lee booked me in straight away and going through on tuesday.
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 26, 2012, 07:43:04 pm
Ive got mine back - and I'm not happy , they have polished the sides of the car with what seems to be a polishing pad made out of a Brillo pad , swirls and holograms all over the place , I'm gutted! Ive tried to mask them as best I can with a couple of coats of SRP and its done a half decent job , but I know it needs a full correction detail now. Also the panel gaps are all over the place around the headlights and the gap between the door and wing on the drivers side is twice the size of the one on the passenger side. I'm that sick I'm just going to trade it in for something else - wish I'd just left it undone now.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 26, 2012, 08:11:52 pm
^^^^
As you are not happy, why not complain to them and also VW UK?

Why should you change your car just because of their lack of care?
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on August 26, 2012, 08:17:31 pm
^^^^
As you are not happy, why not complain to them and also VW UK?

Why should you change your car just because of their lack of care?

I dont trust people do do a good job if they didnt do it right first time out Robin , I think I will get it pro detailed , I think a correction detail would make it look 100 times better , doubt a bodyshop would have a clue tbh.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 26, 2012, 08:20:28 pm
I think before you get a detail I would get the panel gaps sorted out as even with a detail you would notice these and annoy you. I would get them to sort the gaps and if not take pictures and speak with VW UK. Then get the detail done
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 26, 2012, 08:25:17 pm
^^^^
I agree with Nodz  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: stow dubbers on August 29, 2012, 06:37:30 pm
Hi Peeps,

I don't come on here very often, but i have been following this thread with interest....

I have a 2007 Mk5 Candy White GTI that has wing rust as well as rust on both sill's where they join the front wings.

I approached my local VW main dealer at the beginning of June, who completed a survey and took photographs. I was then told that it would take about 2 week to get a response from VW UK.

I rang the dealers on the 17 of August, was told the warranty guy was off that day but he would ring me back the following Monday....

I finally got a call back this morning to say that VW UK have agreed the warranty claim, we are entitled to a courtesy car but there is a £1000 excess, or for a fee of £10 per day they will waive the excess....

Now i don't want to sound ungrateful, but why should i be out of pocket when this is not my doing, should i insist on that fee being waived as well...?

Also, should i also be insisting that the courtesy car be of equal size/shape and not a little 2 door UP.....?

What do you guy's think i should do....?

Thanks in advance..

Stow Dubber
Nick.
Title: Re: Front wing rust warranty success!!
Post by: ashley on August 29, 2012, 06:40:03 pm
I would pay the £10 and be gratefully they agreed to sort for free  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 29, 2012, 07:15:52 pm

I would pay the £10 and be gratefully they agreed to sort for free  :happy2:


.... x 2

An excess charge on any hire car is normal. As you only expect to use the courtesy car for a day or two maximum it's a form of insurance for yourself against the £1,000 risk.

The VW dealer has to insure their courtesy cars and all this is just so everyone is covered. It's nothing sinister nor is it taking advantage of you.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on August 29, 2012, 08:17:42 pm
The other offer alot of dealers do is they give you a car and you have to insure it.

Dmac did you approach they dealer about the panel gaps?
Title: Re: Front wing rust warranty success!!
Post by: stow dubbers on August 29, 2012, 08:40:57 pm

I would pay the £10 and be gratefully they agreed to sort for free  :happy2:


.... x 2

An excess charge on any hire car is normal. As you only expect to use the courtesy car for a day or two maximum it's a form of insurance for yourself against the £1,000 risk.

The VW dealer has to insure their courtesy cars and all this is just so everyone is covered. It's nothing sinister nor is it taking advantage of you.

The dealer has told me they would want my car for up to 10 days..... in my book that's £100 out of my pocket....!!!!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 29, 2012, 10:04:39 pm

The dealer has told me they would want my car for up to 10 days..... in my book that's £100 out of my pocket....!!!!


.....Whaaaat!!? That's taking the piss! It's a job which can easily be prep'd and painted within a day and then just needs 24hrs max to cure. Something is wrong there.
Title: Re: Front wing rust warranty success!!
Post by: Saintsteve on August 30, 2012, 12:42:28 pm

The dealer has told me they would want my car for up to 10 days..... in my book that's £100 out of my pocket....!!!!


.....Whaaaat!!? That's taking the piss! It's a job which can easily be prep'd and painted within a day and then just needs 24hrs max to cure. Something is wrong there.

It's quite possible, that the actual dealership don't do the repair, and send it elsewhere. My local VW dealer sends all their body repairs 30 miles away to Bognor Regis to their own Peter Cooper Body shop well away from the dealers. I would except a least a week in any case of body repairs.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on August 30, 2012, 01:07:11 pm

The dealer has told me they would want my car for up to 10 days..... in my book that's £100 out of my pocket....!!!!


.....Whaaaat!!? That's taking the piss! It's a job which can easily be prep'd and painted within a day and then just needs 24hrs max to cure. Something is wrong there.


It's quite possible, that the actual dealership don't do the repair, and send it elsewhere. My local VW dealer sends all their body repairs 30 miles away to Bognor Regis to their own Peter Cooper Body shop well away from the dealers. I would except a least a week in any case of body repairs.


....I see your point, Steve, and I forget that not all VW dealers have their bodyshop on the same site, as mine do. But allow half a day to transport to bodyshop or even for owner to deliver it at the bodyshop himself... Plus a full day for the work... Be generous and even allow the whole of another day to cure the paint... Plus another half day for return to dealer ready for customer collection. That only totals 4 days, nowhere near 10!

IMO, 10 days and consequently 10x£10 loan car insurance simply doesn't strike me as acceptable. As the work itself is FOC it's just a matter of temporary loss of use of your favourite car, but the £100 extra is hard to stomach. Perhaps it's worth the risk of the £1,000 excess. Btw, my dealer charges £250 excess on an otherwise free loaner.


Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on September 02, 2012, 07:24:31 pm
The other offer alot of dealers do is they give you a car and you have to insure it.

Dmac did you approach they dealer about the panel gaps?

No Nodz , after looking at them again , I;m not going to bother. I think it was an overreaction on my part really , I havent measured them but I'm guessing theres 2 mm difference at most! Also after 2 coats of Autoglym (and even after a wash) those swirls/marks on the side of the car seem to have vanished - could it just be polish that wasnt propperly buffed off?? I'm baffled because when I first saw it I was horrified!
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on September 02, 2012, 07:27:32 pm

I would pay the £10 and be gratefully they agreed to sort for free  :happy2:


.... x 2

An excess charge on any hire car is normal. As you only expect to use the courtesy car for a day or two maximum it's a form of insurance for yourself against the £1,000 risk.

The VW dealer has to insure their courtesy cars and all this is just so everyone is covered. It's nothing sinister nor is it taking advantage of you.

The dealer has told me they would want my car for up to 10 days..... in my book that's £100 out of my pocket....!!!!

And yet I got a brand new 12 plate Edition 35 for a week when I got mine done and all I did was let them photocopy my licence , it didnt cost me a penny.
Title: Re: Front wing rust warranty success!!
Post by: em2evol on September 10, 2012, 09:04:26 pm
Hey guys.
Could it be possible that my Revo got wiped off my car when it was in for warranty work? They put a new spoiler on the new tailgate so had to disconnect the electrics, but said it wouldn't affect the Revo... My car feels slower though, but maybe I'm just being paranoid...!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on September 10, 2012, 09:07:01 pm
^^^^
Physically disconnecting the battery can override a remap. It can easily be restored but may cost you a ~£25 fee  :sad1:
Title: Re: Front wing rust warranty success!!
Post by: chrisr763 on September 10, 2012, 10:16:35 pm
 :congrats: :congrats: :congrats:
Title: Re: Front wing rust warranty success!!
Post by: daz05 on September 11, 2012, 09:03:51 pm
Got my wings changed last week FOC at my local dealer, very pleased.

Wouldn't have known to ask if it wasn't for this forum, so thanks.
Title: Re: Front wing rust warranty success!!
Post by: ashw831 on September 11, 2012, 09:35:21 pm
Took mine down to my local dealership today, just awaiting for them to get back to me to if I can have my wings done.

Good times, as soon as I said - can you please give me some info on the 12 yr warranty he immediately replied.. Been on the forums have you?? Mwhahahahahah love it!!
Title: Re: Re: Front wing rust warranty success!!
Post by: MPS on September 12, 2012, 09:22:49 am
OH sh*t! We've been sprung!!!  :grin:

Sent from my HTC EVO 3D X515m using Tapatalk 2
Title: Re: Re: Re: Front wing rust warranty success!!
Post by: MPS on September 12, 2012, 12:29:06 pm
Got my wings changed last week FOC at my local dealer, very pleased.

Wouldn't have known to ask if it wasn't for this forum, so thanks.

I'm currently having my wings replaced, car due back Thursday. Do they give you any detail as to the work carried out? Like paperwork, etc?

Thanks

Matt

Sent from my HTC EVO 3D X515m using Tapatalk 2
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on September 12, 2012, 06:41:08 pm
I didn't get any paper work after my wings were done. Don't really need anything though anyway.
Title: Re: Front wing rust warranty success!!
Post by: shirre on September 12, 2012, 09:45:54 pm
I finally got my wings sorted earlier this week FOC, since i first started my claim mid June. Have been disputing the tailgate for ages now as they want me to pay 30%. In the end i wrote them a 5 page letter sent it to VW head office, cc'd VW Customer care and cc'd my local franchise dealer...

Brand manager from local dealer rang, said he would escalate to regional manager who had links to head office and that i should hear back within 2 weeks of the date of my letter. on the very last day customer care rang, explained to me that first the warranty budget is used to pay for corrioson claims and if no budget is avaialble then VW resort to goodwill (i know, what a load of cobblers!) then they went on to say that my tailgate corrision had occured from outside in, with the paint cracking and letting water in and therefore with my car being a 2005 gti, the paint was only guarnteed for 3 yrs.... anyhow, i wasnt happy with that explanation and said i would be taking it further as when the guy had taken pics at the bodyshop he had said that the corrision had occurred from inside out! the lady then said she would escalate to her manager and get back to me in 48hrs. i said if im not happy with their decision in 48 hrs then i would like a response to my letter in writing so that i could take it to the courts. next day they rang and upped it to 100%, albeit they got their figures wrong and said they needed to confirm with the bodyshop and get back to me...but its looking good its going in the right direction now....

i think from my experience theres a few things people can do:

- whoever takes the pics when first submitting the claim ask if they think the corrision has occured from inside out or outside in. get their full name too, will come useful later as the word of the bodyshop staff counts for quite a bit in the later stages, especially if its inside out.

- after your pics have been taken, give it a week, if youve not heard back then ring your local dealer and ask how it is going. i waited 3 weeks only to ring and find out that they hadnt submitted due to a software glitch....funny how the submission was made succesfully the day i rang!!

- if it comes to writing a letter, they should respond within 2 weeks (suspect thats their policy).  copy n paste a reference to their site on what their corrision guarntee is!! when they do get back to you and if you are not still happy, ask for a full response to your letter in writing. they cant be asked with that as these cases are becoming more frequent they wont have the time for it either! mention that their response will be used when claiming through small claims court.

hope that helps!
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on September 13, 2012, 10:55:16 am
OK so VW replied. One of my replacement wings arrived damaged so they have ordered another one for tomorrow.

They also got back to me with a price for the extra bits I wanted.

But how much would you think for a bonnet and front bumper and front of the side sills? Bearing in mind its already in for 2 new wings
Title: Re: Front wing rust warranty success!!
Post by: molineux1980 on September 17, 2012, 01:05:34 pm
Fair play to VW on this one. Took our 05 GTI to VW Shrewsbury (Closest to West Mids apparently), and they looked at the car, took a few photo's in 10 mins and called back the next day saying they would contribute 70% to the cost of replacement. The wife, who works for VW recovery asked to speak to VW, and she was put through. She asked about the possibility of them covering 100%, 5 mins later and it was agreed. We dropped the car off on Monday, got a VW Polo courtesy car F.O.C, and we collected it on Friday.

The wings have been replaced, not repaired, and it seems they've done a cracking job. All told, from the initial viewing to getting the car back was less then 2 weeks. Huge thumbs up from me for the service, and cheers to those on the forum for flagging this up and sending through of pdf docs.  :drinking: :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on September 21, 2012, 10:53:30 am
Took the car into VW last Friday and they're that busy with other folks' car having rust as well that I'm not getting my car seen to until the 21st of September. They'regiving me a courtesy car for the day (apparently they need all day to inspect it) but its a measly 1.6 TDi Mk6.

D-Day today, after booking the car in way way back on the 3rd August it's finally time to take my Golf in for VW to inspect it. The wings are way beyond reapir, parts of them have holes in and have rotted clean thru. Hoping the warranty/bodywork guy will make a quick positive decision. And I hope it isn't another 7 weeks til I get the wings replaced.

I didn't end up getting the courtesy car, just going to go in at lunchtime today (half-days on Fridays) and wait while they look at it.

Will let you all know how I get on.  :smiley:
Title: Re: Re: Front wing rust warranty success!!
Post by: MPS on September 21, 2012, 11:08:41 am
After first submitting my claim at the beginning of June, I got my car back with 2 new wings on Tuesday. Liverpool VW, Bravo, you've done a top job.  :congrats:
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on September 21, 2012, 04:53:49 pm
Took the car into VW last Friday and they're that busy with other folks' car having rust as well that I'm not getting my car seen to until the 21st of September. They'regiving me a courtesy car for the day (apparently they need all day to inspect it) but its a measly 1.6 TDi Mk6.

D-Day today, after booking the car in way way back on the 3rd August it's finally time to take my Golf in for VW to inspect it. The wings are way beyond reapir, parts of them have holes in and have rotted clean thru. Hoping the warranty/bodywork guy will make a quick positive decision. And I hope it isn't another 7 weeks til I get the wings replaced.

I didn't end up getting the courtesy car, just going to go in at lunchtime today (half-days on Fridays) and wait while they look at it.

Will let you all know how I get on.  :smiley:

Wings approved!! Just like that! :pomp pomp: now they need to submit a few details to VW for my bootlid handle. As we say in Scotland: Ya dancer!! :happy2:
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on September 21, 2012, 07:49:06 pm
Took the car into VW last Friday and they're that busy with other folks' car having rust as well that I'm not getting my car seen to until the 21st of September. They'regiving me a courtesy car for the day (apparently they need all day to inspect it) but its a measly 1.6 TDi Mk6.

D-Day today, after booking the car in way way back on the 3rd August it's finally time to take my Golf in for VW to inspect it. The wings are way beyond reapir, parts of them have holes in and have rotted clean thru. Hoping the warranty/bodywork guy will make a quick positive decision. And I hope it isn't another 7 weeks til I get the wings replaced.

I didn't end up getting the courtesy car, just going to go in at lunchtime today (half-days on Fridays) and wait while they look at it.

Will let you all know how I get on.  :smiley:

Wings approved!! Just like that! :pomp pomp: now they need to submit a few details to VW for my bootlid handle. As we say in Scotland: Ya dancer!! :happy2:

Good stuff , hope they do a good job for you!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: jmccullough160 on November 28, 2012, 01:00:02 am
Any updates on this?  Going into my nearest VW Dealer in Northern Ireland tomorrow armed with the PDF.  Have rust bubbles on one wing and rust on the two sills, usual spots.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on November 28, 2012, 09:30:44 am

Any updates on this?  Going into my nearest VW Dealer in Northern Ireland tomorrow armed with the PDF.  Have rust bubbles on one wing and rust on the two sills, usual spots.


....The PDF relates to the wings rust and you may not get so lucky with the sills, although it has been known to get included FOC, IIRC without re-reading all 19 pages of this thread. Remember you achieve more with honey than with vinegar but still be firm - Play it by ear.

We wish you luck and please report what happens  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Teo10 on November 28, 2012, 12:52:43 pm
Got my car back yesterday! after the faff of the first time I took it, car in on Monday and ready by Tuesday afternoon!! :pomppomp:

Two front new wings, colour matched up and all paid for!

Even though VW tried to say they would go 70%?! but the bodyshop guy who I dealt with told them there is no danger they could get away with offering 70% :pomppomp:
Title: Re: Front wing rust warranty success!!
Post by: jmccullough160 on December 05, 2012, 07:23:04 pm
Was at Philips VW Lisburn last Friday to get my paint inspection done, photos took by the boss and he agreed that there was a repair needed on both sills and wings, said I would hear back soon.  Also got my coilpack recall done while I was there.  Well happy
Title: Re: Front wing rust warranty success!!
Post by: suave on December 05, 2012, 07:51:07 pm
 I had mine done by Phillips last week. Had to cough up 30% for the tailgate though.

Haven't been able to inspect the paint yet given the lousy weather
Title: Re: Front wing rust warranty success!!
Post by: S4nup on December 05, 2012, 08:21:15 pm
Hi. Picked up a mk5 this weekend with a small (2" x 1/2") rust patch on the drivers front wheel arch. Was going to try and repair myself, but was wondering if I could take it to vw to repair??

Can someone send me the PDF so that I have it to hand when I go to the dealers?

Email address is Anup.chavda@gmail.com

Much appreciated
Title: Re: Front wing rust warranty success!!
Post by: RobboGTI on December 07, 2012, 02:46:06 am
Hi. Picked up a mk5 this weekend with a small (2" x 1/2") rust patch on the drivers front wheel arch. Was going to try and repair myself, but was wondering if I could take it to vw to repair??

Can someone send me the PDF so that I have it to hand when I go to the dealers?

Email address is Anup.chavda@gmail.com

Much appreciated

I went to vw without the PDF it's a known issue and mine is being sorted as I speak 100% goodwill.
They didn't even take pictures for my claim!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on December 07, 2012, 08:50:07 am

Can someone send me the PDF so that I have it to hand when I go to the dealers?

Email address is Anup.chavda@gmail.com

Much appreciated

....Sent just now. Good Luck.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: S4nup on December 07, 2012, 09:58:24 am
Thanks for this Robin...Appreciate it.

Also I quickly spoke to Amersham VW who said that cars up to a certain age would be expected to pay a percentage (mine is a 2005).

can anyone recommend a bodyshop (VW) around the north london area that would be friendly / has had this work done?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on December 07, 2012, 10:20:09 am

Also I quickly spoke to Amersham VW who said that cars up to a certain age would be expected to pay a percentage (mine is a 2005).


....That's bollox! Mine is also 2005 and I had everything done free.
Title: Re: Front wing rust warranty success!!
Post by: RobboGTI on December 07, 2012, 01:21:25 pm
Thanks for this Robin...Appreciate it.

Also I quickly spoke to Amersham VW who said that cars up to a certain age would be expected to pay a percentage (mine is a 2005).

can anyone recommend a bodyshop (VW) around the north london area that would be friendly / has had this work done?

Thanks

Mine is also a 2005. Getting done at chelmsford vw
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on December 07, 2012, 01:27:58 pm

Mine is also a 2005. Getting done at chelmsford vw


....Being done free of charge?
Title: Re: Front wing rust warranty success!!
Post by: Nodz on December 07, 2012, 01:56:25 pm
Mines an 05 and had 2 new wings FOC at Chelmsford along with both sill plates an bolts done FOC under the goodwill from VW UK
Title: Re: Front wing rust warranty success!!
Post by: RobboGTI on December 07, 2012, 09:02:59 pm

Mine is also a 2005. Getting done at chelmsford vw


....Being done free of charge?
Yes mine was done FOC :) got the car back today, extremely happy with it! :D :D
Title: Re: Front wing rust warranty success!!
Post by: D4rk1 on December 08, 2012, 02:16:01 am
Thanks for this Robin...Appreciate it.

Also I quickly spoke to Amersham VW who said that cars up to a certain age would be expected to pay a percentage (mine is a 2005).

can anyone recommend a bodyshop (VW) around the north london area that would be friendly / has had this work done?

Thanks

Hi mate. Could you forward the pdf over to me also please. My email is m.oshea1981@googlemail.com
Many thanks
Mark
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on December 08, 2012, 09:28:02 am

Hi mate. Could you forward the pdf over to me also please. My email is m.oshea1981@googlemail.com
Many thanks
Mark


....Emailed  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: S4nup on January 07, 2013, 04:54:58 pm
Just wanted to give an update to this:
Chiswick VW called me over jsut before xmas, and tested the paint on my car with the analyzer.

weird thing pretty much most of the panels on the car had been touched up ( this makes sense as i know the passenger side had been keyed so they would have had to respray the affected panels and then blend in the bonnet and the boot.)

fortunately the Drivers front wing (where the damage is) hasn't been touched and so they have agreed a 100% good will to replace the panel!  :jumpmove:

if it wasn't for this forum, i would have paid for getting that panel fixed and resprayed!

Thanks guys
Title: Re: Front wing rust warranty success!!
Post by: S4nup on January 07, 2013, 05:20:17 pm
Also i've acquired a facelift bumper...does anyone know if i stick this in the car if they would paint it for me for a fee??
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 07, 2013, 05:24:59 pm

Also i've acquired a facelift bumper...does anyone know if i stick this in the car if they would paint it for me for a fee??


....Yes, I'm sure they would because they'll have the paint on the go. Much more economical for you and them to do in same session - This is where you find out just how helpful your VW dealer really is, or not.

My VW dealer's bodyshop not only prep'd and painted my OSIR splitter and fitted it but did so for free - But that's not usual.
Title: Re: Front wing rust warranty success!!
Post by: S4nup on January 07, 2013, 06:06:19 pm

Also i've acquired a facelift bumper...does anyone know if i stick this in the car if they would paint it for me for a fee??


....Yes, I'm sure they would because they'll have the paint on the go. Much more economical for you and them to do in same session - This is where you find out just how helpful your VW dealer really is, or not.

My VW dealer's bodyshop not only prep'd and painted my OSIR splitter and fitted it but did so for free - But that's not usual.

Ok...well i've dropped an email to the Warranty manager at Chiswick, lets see what they come back with. Thanks for the help so far!
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on January 07, 2013, 07:04:34 pm
Do they do this in all VW Garages? my mate has a problem with his

You just have to take it in and let them look at it and then they send off a claim to VW. They will then decide whether it's eligible for free repair, part payment or nothing at all. It can be a bit of a lottery!
Title: Re: Front wing rust warranty success!!
Post by: Mk5 GTian on January 10, 2013, 03:48:51 pm
/\/\/\/\/\/\/\/\/\/\/\/\/\

I took mine in today as I've found it on the off-side wing. The driver's side wing has already been done under previous ownership.

Do you know where I can get a copy of that PDF please Robin?

Thanks,

Ian  :happy2:

Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 10, 2013, 04:10:54 pm

Do you know where I can get a copy of that PDF please Robin?

Thanks,

Ian  :happy2:

....PM me your email and I'll send you the PDF straight away.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Mk5 GTian on January 10, 2013, 04:20:12 pm
Thanks Robin,

PM sent.

 :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 10, 2013, 04:47:59 pm
^^^^
PDF sent.

And thank you for clicking me a Thank You!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 10, 2013, 05:15:08 pm
was cleaning my car today and noticed it has rust on the drivers front wing mines a 2005 with 80k do you reckon i could get mine sorted from vw ?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 10, 2013, 05:16:44 pm

was cleaning my car today and noticed it has rust on the drivers front wing mines a 2005 with 80k do you reckon i could get mine sorted from vw ?


....Yes. Mine was 100k miles and a 2005 plate GTI.

PM me if you need a PDF  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RobboGTI on January 10, 2013, 05:25:55 pm
was cleaning my car today and noticed it has rust on the drivers front wing mines a 2005 with 80k do you reckon i could get mine sorted from vw ?
Yep mine is an 05 with 80k also :) and I had mine done no problem
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 10, 2013, 06:10:27 pm
thats good then :D only thing my cars lowered will raise the car up i think lol
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 10, 2013, 06:22:08 pm

thats good then :D only thing my cars lowered will raise the car up i think lol


....So is mine and it made no difference.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi22.photobucket.com%2Falbums%2Fb308%2FRedRobin_05%2FRED_332.jpg&hash=863255dc67fe719bfc9a158cc5f2025dfb7474e1)
Title: Re: Front wing rust warranty success!!
Post by: skard on January 10, 2013, 06:53:01 pm
Got my second mk5 going in for wing replacement in a couple of weeks, hopefully the nearside will scab up pretty sharp so they do that at the same time as it's rusting on the lip.
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 10, 2013, 09:01:03 pm
just checked my arches both have rust but my wheel has bent the metal out a bit i hope this wont be a problem :(
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 10, 2013, 09:31:14 pm

just checked my arches both have rust but my wheel has bent the metal out a bit i hope this wont be a problem :(


....It depends whether VW take the view that you have modified the wheel arches or not and also how your VW guy presents it for approval. They don't usually approve warranty if you have modified the arches but it's still worth a go.
Title: Re: Front wing rust warranty success!!
Post by: Mertyvw on January 10, 2013, 09:35:14 pm
Hi guys, yeah ive noticed on my arches front wing ones some rust but the inner ring has it, and mine isnt lowered at all stock. would i be covered under the warranty, mine is a TDI on 119.920miles
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 10, 2013, 10:03:20 pm

Hi guys, yeah ive noticed on my arches front wing ones some rust but the inner ring has it, and mine isnt lowered at all stock. would i be covered under the warranty, mine is a TDI on 119.920miles


....Apparently it's the Diseasals which are more prone to the wings rust issue due to foam strips being fitted to help absorb sound. But they also absorb moisture!
Title: Re: Front wing rust warranty success!!
Post by: skard on January 10, 2013, 10:07:16 pm

Hi guys, yeah ive noticed on my arches front wing ones some rust but the inner ring has it, and mine isnt lowered at all stock. would i be covered under the warranty, mine is a TDI on 119.920miles


....Apparently it's the Diseasals which are more prone to the wings rust issue due to foam strips being fitted to help absorb sound. But they also absorb moisture!

It's set in earlier on my 56 plate ED30 than it did with my 55 plate 2.0 TDI.
It's also an R32 issue as I saw a few people mention it whilst I was looking for a new car.
Title: Re: Front wing rust warranty success!!
Post by: Rhino on January 10, 2013, 10:11:39 pm
well i told main dealers about my  problem, sadly one of the wings had been repaired before hand( was a shock to me i never knew)
well..........waiting about 6  or 7 weeks i had given up all hope. then they ring me to book car in for the 1 front wing to be done.(woooooooooooooooooooooo)
so its at dealers now.
they gave me  a gorgeous courtesy car..... so im driving everywhere loving it.61 plate.done 8k miles
(https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-snc7/737858_4757407289810_1402907943_o.jpg)
Title: Re: Front wing rust warranty success!!
Post by: skard on January 10, 2013, 10:13:27 pm
You've not got that from Benfield have you, Rhino?

EDIT: Had a similar one but with more decals. Proper sheep in wolfs clothing!
Title: Re: Front wing rust warranty success!!
Post by: Rhino on January 11, 2013, 11:21:18 am
yeah benfields  only a 1.6 d but its lovely
 :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Mertyvw on January 11, 2013, 11:59:05 am
This is what ive got on the left wing.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimg.tapatalk.com%2Fd%2F13%2F01%2F11%2Fe2yde6uq.jpg&hash=c2e64eb4cf3eabe64c851506cfa59bb5dd36d176)

The right one ok for now but i think sooner or later that will be the same . Now would i be covered under the warranty ?
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 11, 2013, 01:52:44 pm
just rung them they said the warranty is for 3 years :( going through to some one els to see what they say
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 11, 2013, 02:49:52 pm

just rung them they said the warranty is for 3 years :( going through to some one els to see what they say


.... :rolleye: Some of these VW dealers don't know WTF they're talking about! :fighting:

This wings rust issue has nothing to do with the 3-year warranty. Furthermore, Volkswagen's bodywork warranty is longer than 3 years anyway.

PM me your email address if you want a PDF about it  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on January 11, 2013, 03:51:08 pm
This is what ive got on the left wing.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimg.tapatalk.com%2Fd%2F13%2F01%2F11%2Fe2yde6uq.jpg&hash=c2e64eb4cf3eabe64c851506cfa59bb5dd36d176)

The right one ok for now but i think sooner or later that will be the same . Now would i be covered under the warranty ?

That's nasty! Mine was only showing a few small bubbles when I got mine done. I'm sure you should be able to get yours done, just as long as you haven't had any previous damage or work done on that wing. Does depend on your dealer of course!
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 11, 2013, 03:56:13 pm
who should i ring about it i rung my local one but she said shes head office i went through to what was ment to be service
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 11, 2013, 05:05:57 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fxx17%2Fwizzkid_uk%2FCBB54866-D0A4-4A90-9725-55548A0947B2-7569-000003014ECBA007.jpg&hash=26e7b9981ed20d409bd329a95b1d748c88ba81fd)

the paints flaking loads rust under all of it :(
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on January 11, 2013, 06:36:30 pm
Best bet is to just pop into your local dealer and ask to speak to someone about the rust warranty. If they are like my dealer, someone from warranty will just look at it there and then for you.
Title: Re: Front wing rust warranty success!!
Post by: Mk5 GTian on January 29, 2013, 07:53:42 pm
Yippppppeeeeeeee!!!!!!!!!

My new front wing and sill repair has been approved!!

The bloke said there is now a 'TDI' out for these repairs, which means they are approved automatically by VW, provided your car is not full of filler etc. Mine was approved and it's 'had paint'.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on January 29, 2013, 08:00:20 pm
Great news mate  :happy2:

Are you getting new wings and is it for both wings and both sills done? When I had mine done they put in for both wings and 1 sill then had to submit for the other sill as the rust wasn't visable until they stripped the car.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 29, 2013, 10:24:54 pm

Yippppppeeeeeeee!!!!!!!!!

My new front wing and sill repair has been approved!!

The bloke said there is now a 'TDI' out for these repairs, which means they are approved automatically by VW, provided your car is not full of filler etc. Mine was approved and it's 'had paint'.


....That's great news, Ian!  :happy2:

'Had paint' eh. Spit or swallow?  :evilgrin:
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 29, 2013, 11:51:12 pm
im still getting no were with this just get crap on phone dont no what ur talking about ur cars to old this n that so anoying :(
Title: Re: Front wing rust warranty success!!
Post by: Jonny on January 30, 2013, 12:29:38 am
Yippppppeeeeeeee!!!!!!!!!

My new front wing and sill repair has been approved!!

The bloke said there is now a 'TDI' out for these repairs, which means they are approved automatically by VW, provided your car is not full of filler etc. Mine was approved and it's 'had paint'.

Good news Ian! glad you found the thread....  :fighting2:
Title: Re: Front wing rust warranty success!!
Post by: S4nup on January 30, 2013, 12:38:13 am
Picked up my car yesterday from west London vw. They kindly replaced and painted the whole wing as 100% goodwill.

Thanks to you guys on here! I was going to get my body shop to repair the wing at my cost, but the amazing information on this site pushed me to get it done under warranty!
Title: Re: Front wing rust warranty success!!
Post by: camfollower on January 30, 2013, 12:41:06 am
It's great news to see people are gaining momentum with this widespread issue.  It can only help further claims.  Good work guys and gals!
Title: Re: Front wing rust warranty success!!
Post by: andy1979uk on January 30, 2013, 09:15:04 am
Has anyone has their boot repaired under warranty ?
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on January 30, 2013, 11:00:36 am
Has anyone has their boot repaired under warranty ?

Hey, yeah I have had the bootlid repaired under warranty. It was bubbling around the handle and the paint was lifting off inside the badge recess. The best I could get was a 70/30 contribution meaning I paid about £130 at Bathgate VW, Scotland.

Word of warning though. I had both the GOLF and 2.0TDI badge on my car which they charged me to replace, meaning I spend an extra £20 or so I didn't need to. Debadge the car yourself and throw the badge away or re-apply it once you get your car back.

HTH  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Tamiyoman on January 30, 2013, 11:04:08 am
Has anyone has their boot repaired under warranty ?

Yes, mine was repaired under warrantly due to a rust spot appearing right under the glass at tip of wiper end (Where it holds water in the gap), VW repaired this under warranty and I paid nothing towards it and got a Golf Cabrio Bluemotion for 4 days while being done), I insisted they take out the glass and re-paint whole panel and they agreed it was the only wa to do it properly.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 30, 2013, 05:09:19 pm

im still getting no were with this just get crap on phone dont no what ur talking about ur cars to old this n that so anoying :(


....I'm having difficulty understanding what you have written, mate. If you care to explain then we may be able to help.

All I can understand is that your repeated efforts are still getting you nowhere. Is your VW dealer telling you that your car is too old? - If so, that's not true because it's not a 3-year warranty issue. Speak to another VW dealer or to VW UK.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on January 30, 2013, 06:36:42 pm
Has anyone has their boot repaired under warranty ?

Yep, for the rust underneath the boot handle opening. At first they offered me a 70-30 split, but I wrote a complaint to the CEO of VW and after that they changed their mind and covered the whole cost. Apparently they made an exception for me "as it felt like the right thing to do". I have had a VW executive liasing with me throughout the whole process to make sure I'm happy. My GTI badge was replaced free of charge too. Just a shame that the bodyshop did a sh*t job and I've got to get it sprayed again!
From what I have gathered from VW they will be more likely to do the work under warranty if you have a dealer service history becuase they have been able to keep an eye on the car over the years. You might have to fight for it, but it's worth the effort.
Title: Re: Front wing rust warranty success!!
Post by: jamie_uk on January 30, 2013, 07:57:21 pm

im still getting no were with this just get crap on phone dont no what ur talking about ur cars to old this n that so anoying :(


....I'm having difficulty understanding what you have written, mate. If you care to explain then we may be able to help.

All I can understand is that your repeated efforts are still getting you nowhere. Is your VW dealer telling you that your car is too old? - If so, that's not true because it's not a 3-year warranty issue. Speak to another VW dealer or to VW UK.


yea sorry mate every time i ring them they say they dont no what im talking about. then they put me through to the body shop department which dont help with anything.

when i rung the first two times they just said my cars to old and its only for 3 years from new

i only have a couple of dealers that are near me Dartford Bromley and fiveways. they told me  they dont do body repairs
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 30, 2013, 08:33:25 pm

yea sorry mate every time i ring them they say they dont no what im talking about. then they put me through to the body shop department which dont help with anything.

when i rung the first two times they just said my cars to old and its only for 3 years from new

i only have a couple of dealers that are near me Dartford Bromley and fiveways. they told me  they dont do body repairs


....Right! OK, let's see if we can help you get a result.

- The wings rust issue is recognised by VW UK. If you PM me your email I can send you a PDF about it.

- It is NOT an issue which is anything to do with the standard VW 3-year warranty on a new car. Don't let any VW dealer fob you off with that, although it's possible they are ignorant of the issue.

- Contact VW UK. I'll post the phone # when I find it (my existing 0800 # isn't in service) and POLITELY explain your difficulty in getting a VW dealer to inspect it for consideration for repair.

- Remember to stay calm and polite when communicating with VW - You will get more with honey than vinegar and it may not be the fault of the individual you are talking to.

- The VW dealer/bodyshop will need to measure the wings paint thickness to establish it hasn't already had repairs.

- Read back through this thread for more information. See Reply #323 for example.

- Keep us posted about your progress.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 30, 2013, 08:38:17 pm
^^^^
@ Jamie:

My Mk5 GTI was 7 years old with nearly 100,000 miles when repaired free and it wasn't a problem.

VW will either repair or replace the wings - it's up to their assessment of the degree of rust.
Title: Re: Front wing rust warranty success!!
Post by: Mk5 GTian on January 30, 2013, 09:46:45 pm
Great news mate  :happy2:

Are you getting new wings and is it for both wings and both sills done? When I had mine done they put in for both wings and 1 sill then had to submit for the other sill as the rust wasn't visable until they stripped the car.

Thanks Nodz. It's just for on wing replacement. 1 has already been replaced under previous ownership. It is for 1 sill at the moment, but they are applying for the other sill as i've found a bubbleon that one too. They are not putting the troublesome foam liner back on either.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on January 30, 2013, 11:01:38 pm

The bloke said there is now a 'TDI' out for these repairs, which means they are approved automatically by VW, provided your car is not full of filler etc.


....Do you know what a 'TDI' stands for, Ian?  (This is not a trick or joke question)
Title: Re: Front wing rust warranty success!!
Post by: roughd on February 04, 2013, 06:36:18 pm
Could somebody e-mail me the PDF please guys? Both my rings have rust bubbling, and bare metal is now slightly visable thanks to a jet wash. :sad1: Cheers
skyline_gtr7449@hotmail.co.uk
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on February 04, 2013, 06:45:54 pm

Could somebody e-mail me the PDF please guys? Both my rings have rust bubbling, and bare metal is now slightly visable thanks to a jet wash. :sad1: Cheers
skyline_gtr7449@hotmail.co.uk


....Just done!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Alexis on February 04, 2013, 06:50:01 pm
Could I also please get a copy of the PDF to alexis640@hotmail.com

Thanks :happy2:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on February 04, 2013, 07:16:25 pm

Could I also please get a copy of the PDF to alexis640@hotmail.com

Thanks :happy2:

....Just done!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on February 04, 2013, 07:19:42 pm
Could somebody e-mail me the PDF please guys? Both my rings have rust bubbling, and bare metal is now slightly visable thanks to a jet wash. :sad1: Cheers
skyline_gtr7449@hotmail.co.uk


Sounds painful!!!  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: S4nup on February 04, 2013, 10:13:45 pm
^^^^
@ Jamie:

My Mk5 GTI was 7 years old with nearly 100,000 miles when repaired free and it wasn't a problem.

VW will either repair or replace the wings - it's up to their assessment of the degree of rust.
Mine is 7 years old with 130k on the clock. If one dealer fobs you off, go to another!!
Title: Re: Front wing rust warranty success!!
Post by: Wallpaper_01 on February 08, 2013, 09:30:28 am
I have VW FSH up to 72k then it was done somewhere else but stamped. Then we did our last minor service (so no stamp). Its at 85k now.

Is it unlikely they will do the wings now? Should I even bother going to get them to look?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: skard on February 08, 2013, 11:51:37 am
I have VW FSH up to 72k then it was done somewhere else but stamped. Then we did our last minor service (so no stamp). Its at 85k now.

Is it unlikely they will do the wings now? Should I even bother going to get them to look?

Thanks

Yes they'll do it. My first mk5 had only ever seen a dealer once. It's a designed flaw so service history doesn't come into it and don't be bullied into being told otherwise.
Both my mk5's have sparse, never mind full, dealer history and have been done
Title: Re: Front wing rust warranty success!!
Post by: Wallpaper_01 on February 08, 2013, 12:33:24 pm
Excellent! Thanks for letting me know!
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on February 08, 2013, 04:06:50 pm
I have VW FSH up to 72k then it was done somewhere else but stamped. Then we did our last minor service (so no stamp). Its at 85k now.

Is it unlikely they will do the wings now? Should I even bother going to get them to look?

Thanks

Of course you should try, all that stuff shouldn't matter. The only problem would be if you had had any damage or paint repairs in the wing area in the past.
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on February 18, 2013, 11:53:18 am
Just a note to withdraw my previous recommendation of Chelmsford VW Bodyshop....

Previously I prised them for hurrying through my wing / boot warranty repair and I paid £700 to have the bonnet and bumper re painted at the same time. The finished job looked excellent.

In January (4 months after the work was done) Lacquer started peeling off the main part of the bumper. The repaired this but the bumper was not the same colour. Then last week lacquer started peeling off the lower splitter.

Its booked back in for March 11th and they are doing the whole front end again.

Not great.
Title: Re: Front wing rust warranty success!!
Post by: paulw123 on February 18, 2013, 05:17:52 pm
sorry to hear that jedi,
tornado red seems a right bugger to colour match, just don't park it under streat lights at night  :sad1:
last time your car was in, it sat in their carpark from sat til tuesday morning, before it moved!!  i take it they have cctv (i work nearby, not storking you honest)
my bumpers are a different shade so i think previous owner had something repaired.
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on February 18, 2013, 05:34:05 pm
sorry to hear that jedi,
tornado red seems a right bugger to colour match, just don't park it under streat lights at night  :sad1:
last time your car was in, it sat in their carpark from sat til tuesday morning, before it moved!!  i take it they have cctv (i work nearby, not storking you honest)
my bumpers are a different shade so i think previous owner had something repaired.

Yeah I left it for the week while I was away skiing.

When they first did it I checked it closely under street lights and indoors under various lighting conditions and the colour match between the wing and the door was pretty damn good... which is why I believe they can (if they do it properly) get the bumper the same match ..... But TBH I think theyare doing the whole front end again as there is obviously a problem with the lacquer.
Title: Re: Front wing rust warranty success!!
Post by: Marshall on March 01, 2013, 10:07:51 pm
All you lucky VW owners.
My wife's mk1 seat Leon suffers the same problem and in exactly the same place and the same cause as indicated in the VW bulletin.
Anyway Seat won't do naff all any excuse not to help the customer.
According to Seat not so good customer care they say VW only done it as a goodwill gesture and Set are not willing to do anything.
Lesson to self never buy a Seat again and to buy products with good aftercare
Title: Re: Front wing rust warranty success!!
Post by: camfollower on March 01, 2013, 10:40:49 pm
I tried my VW dealer last week... Got the ole "oh I've never seen that before" crap... then told me my best bet was to go to the VW body shop (30 miles away).  Really not helpful, and you could tell that they've had the issue MANY times before, because after a few mins of discussion, he told me what causes it :rolleye: 

I phoned the bodyshop, and they said to go to your local dealer.... sigh...

I'm tempted to grab a wing off ebay and get it painted, fit it myself, probably circa £80 all in.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on March 02, 2013, 09:25:04 am
I tried my VW dealer last week... Got the ole "oh I've never seen that before" crap... then told me my best bet was to go to the VW body shop (30 miles away).  Really not helpful, and you could tell that they've had the issue MANY times before, because after a few mins of discussion, he told me what causes it :rolleye: 

I phoned the bodyshop, and they said to go to your local dealer.... sigh...

I'm tempted to grab a wing off ebay and get it painted, fit it myself, probably circa £80 all in.


Get in touch with VW UK. If you stir things up it's surprising how quickly they can change their mind!

Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 02, 2013, 06:23:53 pm
hi guys
just stumbled across this.
both front wings are rusted totaly through on 54 tdi.
car now on 142k will this affect my chances of replacement ?

can i have copy of pdf please
 mpaul103@aol.com
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 03, 2013, 08:03:14 am

can i have copy of pdf please
 mpaul103@aol.com


....Sent!

And a Warm Welcome to the forum  :drinking:
Title: Re: Front wing rust warranty success!!
Post by: karl210 on March 03, 2013, 09:18:33 am
popped into my local dealers yesterday to find it was absoloutly packed with customers, had a quick work with one of the guys theret and he said i would have to make an appointment for the mechanic to measure the depth of the paint? did anyone else have to make an appointment or shall i just go back on a weekday when it wont be as mad
Title: Re: Front wing rust warranty success!!
Post by: Nodz on March 03, 2013, 09:19:39 am
I didn't but it has been known for dealers to do it this way
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 03, 2013, 02:30:10 pm

popped into my local dealers yesterday to find it was absoloutly packed with customers, had a quick work with one of the guys theret and he said i would have to make an appointment for the mechanic to measure the depth of the paint? did anyone else have to make an appointment or shall i just go back on a weekday when it wont be as mad


....It's normal that the dealers are instructed by VW UK to check your paint depth so that they can be sure that no other paint has been applied, otherwise they are not liable to repair/replace your rusty wings.

Saturday is the worst day you could possibly choose to visit your VW dealer - They will be busier and the TechieMechies finish their day at 1:00pm. A salesperson will not be able to check your paint depth.
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 03, 2013, 02:33:23 pm
hi reading back through this thread.
am i correct in my thinking mk5 golf diesel you get automatic warranty replacement ?
as said in earlier post my drivers side wing has bit of arch missing through the rust, passenger lot of surface rust.
another thing i have aftermarket wheels on as my car is the 2.0 gttdi & had the standard 16" wheels on that were in very bad condition with common laquer peel.
been on a tyre calculator old wheels 205/55/16 new wheels 225/40/18 result was 0.79% difference & 5mm extra bigger tyre they wont try to say this is why because i have only just changed wheels & rust has been there since i bought the car oct 2011.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 03, 2013, 03:06:48 pm

hi reading back through this thread.
am i correct in my thinking mk5 golf diesel you get automatic warranty replacement ?
as said in earlier post my drivers side wing has bit of arch missing through the rust, passenger lot of surface rust.
another thing i have aftermarket wheels on as my car is the 2.0 gttdi & had the standard 16" wheels on that were in very bad condition with common laquer peel.
been on a tyre calculator old wheels 205/55/16 new wheels 225/40/18 result was 0.79% difference & 5mm extra bigger tyre they wont try to say this is why because i have only just changed wheels & rust has been there since i bought the car oct 2011.


....Wheels has got nothing to do with it. I'm riding on OZ Alleggerita's.

No warranty issue is automatic - It's all subject to the individual circumstances/case.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on March 03, 2013, 03:10:31 pm
hi reading back through this thread.
am i correct in my thinking mk5 golf diesel you get automatic warranty replacement ?
as said in earlier post my drivers side wing has bit of arch missing through the rust, passenger lot of surface rust.
another thing i have aftermarket wheels on as my car is the 2.0 gttdi & had the standard 16" wheels on that were in very bad condition with common laquer peel.
been on a tyre calculator old wheels 205/55/16 new wheels 225/40/18 result was 0.79% difference & 5mm extra bigger tyre they wont try to say this is why because i have only just changed wheels & rust has been there since i bought the car oct 2011.


Your wheels wouldn't make any difference. You should be able to get both wings replaced free of charge as long as there has never been any damage or repair work done near the rust. Depends on your dealer on how willing they will be to put in a claim for you though. Don't take no for an answer though!
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 03, 2013, 03:32:18 pm
reading through previous posts
i live in newcastle upon tyne was suggested VW benfield on scotswood road were very helpful so fingers crossed as they are my local dealer.
as for previous repair i have no idea but looking at paint colour doesnt look like anything has been done
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 04, 2013, 03:22:05 pm
well just spoke to my local dealer he explained they do the repair work but i need to go to a different dealer for them to check & they send the job over.
while speaking to the 1st dealer i asked if many get done he explained they do them all the time,
so at least its recognised here.
rang second dealer got a appointment this week thursday he seemed fine so fingers crossed.
Title: Re: Front wing rust warranty success!!
Post by: mhurley on March 04, 2013, 06:20:18 pm
I got rust on both my front wings.
My VW dealer is happy to see the vehicle, only problem is I had the whole of the one side resprayed (had some scratches)
It's an 84 mile round trip to my nearest VW bodyshop too.
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 04, 2013, 06:34:09 pm
As far as am aware any repair or paint they won't do that side.
Reading through forum they do a paint thickness test.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 04, 2013, 06:38:45 pm

As far as am aware any repair or paint they won't do that side


....Correct  :happy2:

That's why they want to check the paint thickness because it is reliable evidence.
Title: Re: Front wing rust warranty success!!
Post by: mhurley on March 04, 2013, 06:46:12 pm

As far as am aware any repair or paint they won't do that side


....Correct  :happy2:

That's why they want to check the paint thickness because it is reliable evidence.

I wonder how much they would charge to do the painted side?

I also need all my alloys refirbished. Anyone any idea what VW charge ?

A non VW garage nearby is quoting £300 for all 4 17inch wheels
Title: Re: Front wing rust warranty success!!
Post by: camfollower on March 04, 2013, 06:49:37 pm

As far as am aware any repair or paint they won't do that side


....Correct  :happy2:

That's why they want to check the paint thickness because it is reliable evidence.

Doh. I put some QRust on mine, turned it blue... didn't paint it though... I'm sure it will come off untreated.
Title: Re: Front wing rust warranty success!!
Post by: Ferrariflip on March 05, 2013, 11:18:48 pm
Gentlemen, I am currently going thorough this scenario at the moment.

This Sunday i washed my car and noticed that i have rust appearing on the L/H & R/H sills and when opening both door notice a large amount of crap building up within this area. On further inspection i notice rust also appearing on L/H & R/H front wings, after washing my car i set down do look into this further on the internet and stumbled across 2 x threads (This one and http://www.mk5golfgti.co.uk/forum/index.php/topic,23594.0.html).

Once reading them i though that i would phone VW customer service and informed them of my situation, The lady i spoke to advised me to go to the local dealership that has a body shop and get the areas checked out.

That day i drove to the local dealership and spoke to a very nice gentleman who was fully aware of the front wing issue but had little knowledge of the sill problem. I showed him around the car and he took photos of all areas that had rust and and opened a case for me, While on the computer he showed me a document which had pictures of other cars will rust around the sills and said that the issue is not covered by the 12 yr warranty but as a good will gesture offered 50/50 settlement of the sill problem.

I told him that as they are going to cover the front wings wouldn't it be prudent to repair the sills as both jobs overlap. the salesman agreed and informed me that it will be inexpensive if VW do not agree to cover the sills.

Once home i called VW customer services again and informed them what i had done and they said they would get back to me regarding my case, 2 Hrs later i received a call from VW saying the will not cover the sill problem and the cost of my half would be £280, I said that i couldn't understand why the have refused and explained that other people have had this issue and had all work carried out FOC.

Currently i am waiting to hear back from the Case team so i would appreciate any advice that anybody could give on this to help my case.
If anybody has links to technical bulletins that they wouldn't mind forwarding would be ideal.

While i wait i am using boroscope equipment to take photos of all areas from the side and even going behind the wing guards to take pictures of all the crap collected to help my case.


Please Please help with any info my email is Phil.mcbain@gmail.com

Rgds

Phill




Title: Re: Front wing rust warranty success!!
Post by: vaheedakhtar on March 05, 2013, 11:23:39 pm

I've just noticed that both my front wings now have rust. Without having read any of this thread, can someone tell me if they paint the while wing - or just repair the said area's?

Also, would VW give me a courtesy car, as I suspect this will take a couple of days.

Title: Re: Front wing rust warranty success!!
Post by: Ferrariflip on March 05, 2013, 11:49:52 pm
They said the would replace both wings,and give me a courtesy car!!!
Title: Re: Front wing rust warranty success!!
Post by: A1dan2.0tdisport on March 06, 2013, 09:16:06 am
Has anyone got a any pictures of the amount of rust we are talking about here as mine is just starting to rust.

Have a 06 plate golf mk5.

And wondering if I have a case for taking it to the vw dealership?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: winrya on March 06, 2013, 09:35:15 am
Has anyone got a any pictures of the amount of rust we are talking about here as mine is just starting to rust.

Have a 06 plate golf mk5.

And wondering if I have a case for taking it to the vw dealership?

Thanks

Any amount of rust is too much rust and just the beginning.  Get it to the dealer
Title: Re: Front wing rust warranty success!!
Post by: A1dan2.0tdisport on March 06, 2013, 09:53:02 am
Has anyone got a any pictures of the amount of rust we are talking about here as mine is just starting to rust.

Have a 06 plate golf mk5.

And wondering if I have a case for taking it to the vw dealership?

Thanks

Any amount of rust is too much rust and just the beginning.  Get it to the dealer
agreed, how long is the paintwork warranty valid for is it 6 years?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Meeky on March 06, 2013, 10:36:08 am
My front left arch has some very slight bubbles forming on it  :scared:

It's a 05 Mk5 GTi Golf..heard this was common and was covered under the paint warranty if this is correct?

Just wondering if i will be covered if i take it to my local VW dealership?

Thanks Guys

Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 06, 2013, 10:41:19 am

Has anyone got a any pictures of the amount of rust we are talking about here as mine is just starting to rust.

Have a 06 plate golf mk5.

And wondering if I have a case for taking it to the vw dealership?

Thanks

....This was mine (BEFORE repair!) on 05-plate Mk5 GTI with nearly 100k miles:

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2FRedRobin_05%2FRR%2FWheelArch_paintlift.jpg&hash=e51991608ee307dc589103e870ba2155953e1609)

Both my wings were repaired free of charge and all done within a few days (also with free VW Polo courtesy car).
Title: Re: Front wing rust warranty success!!
Post by: Ferrariflip on March 06, 2013, 03:53:38 pm
RedRobin,

I believe you have a copy of the service bulletin that details the front panels, could i be cheeky and ask if you mind emailing me a copy to Phil.mcbain@gmail.com as i am trying to build a case against them.

Would really appreciate it

Rgds

Phill
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 06, 2013, 04:33:00 pm
RedRobin,

I believe you have a copy of the service bulletin that details the front panels, could i be cheeky and ask if you mind emailing me a copy to Phil.mcbain@gmail.com as i am trying to build a case against them.

Would really appreciate it

Rgds

Phill

....You're welcome  :smiley: Email with PDF sent.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on March 06, 2013, 06:11:40 pm
Has anyone got a any pictures of the amount of rust we are talking about here as mine is just starting to rust.

Have a 06 plate golf mk5.

And wondering if I have a case for taking it to the vw dealership?

Thanks

Any amount of rust is too much rust and just the beginning.  Get it to the dealer
agreed, how long is the paintwork warranty valid for is it 6 years?

Thanks

Corrosion warranty is 12 years, but they call these repairs good will gestures as they don't come under the warranty!
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on March 06, 2013, 06:13:51 pm
My front left arch has some very slight bubbles forming on it  :scared:

It's a 05 Mk5 GTi Golf..heard this was common and was covered under the paint warranty if this is correct?

Just wondering if i will be covered if i take it to my local VW dealership?

Thanks Guys



There's no reason why it wouldn't be covered as long as there's no damage in the area. My 05 got new wings and I only had very slight bubbles starting to show.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on March 06, 2013, 06:15:57 pm

I've just noticed that both my front wings now have rust. Without having read any of this thread, can someone tell me if they paint the while wing - or just repair the said area's?

Also, would VW give me a courtesy car, as I suspect this will take a couple of days.




They replace the whole wing, not repair. You should be able to get a loan car, although some places can be mean and charge for it.
Title: Re: Front wing rust warranty success!!
Post by: Nodz on March 06, 2013, 06:24:02 pm

I've just noticed that both my front wings now have rust. Without having read any of this thread, can someone tell me if they paint the while wing - or just repair the said area's?

Also, would VW give me a courtesy car, as I suspect this will take a couple of days.




They replace the whole wing, not repair. You should be able to get a loan car, although some places can be mean and charge for it.

Not strictly true. As per the guidelines they have to try and repair it 1st and if that proves unsuccessful then it will be a new wing. Basically they sand it back, and it either falls apart or they do it slightly to hard to get this result and then apply for new wings/fit new wings as per VW guidelines.
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 07, 2013, 04:20:48 pm
SUCCESS woo-hoo
visited vw silverlink newcastle today spoke to nice lad nathan, came out had look took some paint readings.
yes we will get them done no problem never asked for anything else.
i asked if he needed to take pics to send off he explained no the wings are quite bad vw has gave us permission to authorise repair or replace.
between 4-6 weeks as bodyshop quite busy & courtesy car, but forgot to ask if free was just buzzing approved.
so thanks guys for all info.

didnt have to mention vw bulletin as he approved within a minute.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 07, 2013, 04:57:58 pm

SUCCESS woo-hoo

so thanks guys for all info.

didnt have to mention vw bulletin as he approved within a minute.


....Great news!  :happy2:

That bulletin PDF is more as backup if a dealer gets funny about it. It also helps you to understand the issue and be more convincing about your case.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on March 07, 2013, 05:59:10 pm

I've just noticed that both my front wings now have rust. Without having read any of this thread, can someone tell me if they paint the while wing - or just repair the said area's?

Also, would VW give me a courtesy car, as I suspect this will take a couple of days.




They replace the whole wing, not repair. You should be able to get a loan car, although some places can be mean and charge for it.

Not strictly true. As per the guidelines they have to try and repair it 1st and if that proves unsuccessful then it will be a new wing. Basically they sand it back, and it either falls apart or they do it slightly to hard to get this result and then apply for new wings/fit new wings as per VW guidelines.

Well that's not what happened with me! I only had the very beginnings of rust, just a few tiny bubbles on each wing. They put new wings straight on with no attempt to repair. They said there was no point repairing as it would only come back again and that the new wings were modified and would cure the problem.
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 07, 2013, 07:13:23 pm
Yeh they are going to replace wings ( forgot) to put that in my post.
learned my car is blue graphite any idea what the coulor match would be like ?
Title: Re: Front wing rust warranty success!!
Post by: lockster0191 on March 08, 2013, 10:51:53 pm
Hey guys forgot to add.
Guy at vw said while wings are off they might find rust around sill that connects to wing & this would not be covered is this correct ?
Mine has a bit appearing.
Title: Re: Front wing rust warranty success!!
Post by: Redgtr on March 09, 2013, 08:31:50 am
Hi could I please have the PDF bulletin emailed to me at jasonchadney@yahoo.ca cheers
Title: Re: Front wing rust warranty success!!
Post by: Ferrariflip on March 09, 2013, 12:34:57 pm
Hey guys forgot to add.
Guy at vw said while wings are off they might find rust around sill that connects to wing & this would not be covered is this correct ?
Mine has a bit appearing.

Im going through this at the moment, VW have agreed the front wings to be replaced FOC, but the sills will be covered as a good will gesture which will be 50/50 (£280 my half).

I have contested this and i am waiting a reply.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 09, 2013, 04:53:56 pm

Hi could I please have the PDF bulletin emailed to me at jasonchadney@yahoo.ca cheers


....Emailed  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Mertyvw on March 09, 2013, 08:54:30 pm
Has anyone got the bulletin that they could email to me please thankx. Gna give ma dealer at new southgate a visit on monday

Its : merty@live.co.uk

Thanks
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 10, 2013, 09:59:53 am

Has anyone got the bulletin that they could email to me please thankx. Gna give ma dealer at new southgate a visit on monday

Its : merty@live.co.uk

Thanks

....Emailed  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Mertyvw on March 10, 2013, 10:49:04 am
....Emailed  :happy2:
[/quote]

Thank you Robin
Title: Re: Front wing rust warranty success!!
Post by: Duv on March 14, 2013, 08:25:18 pm
Hi. Sorry to jump on the bandwagon. But noticed one of mine is slightly too. Any chance I could get a copy of the PDF too please? Thanks in advance :-)

Email - duv2000@hotmail.com
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 15, 2013, 01:23:56 am
^^^^
Sorry for the delay, Duv. Now emailed  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Duv on March 15, 2013, 06:43:09 am
Thank you mate!
Title: Re: Front wing rust warranty success!!
Post by: G40will on March 18, 2013, 07:24:14 pm
Please may I also have a copy? Going to try my local dealer tomorrow. willt1986@hotmail.co.uk

Thanks.
Title: Re: Front wing rust warranty success!!
Post by: E30Dom on March 18, 2013, 07:37:16 pm
And me please...

dominic_riddett at hotmail dot com
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on March 18, 2013, 08:25:54 pm
Please may I also have a copy? Going to try my local dealer tomorrow. willt1986@hotmail.co.uk

Thanks.

email sent  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on March 18, 2013, 08:26:22 pm
And me please...

dominic_riddett at hotmail dot com

email sent  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: newbec on March 18, 2013, 08:39:42 pm
Would be greatful if someone could email me a copy of the bulletin to "neil@newbec.co.uk" thanks
Title: Re: Front wing rust warranty success!!
Post by: G40will on March 18, 2013, 08:52:46 pm
Please may I also have a copy? Going to try my local dealer tomorrow. willt1986@hotmail.co.uk

Thanks.

email sent  :happy2:

Got it, but with no attachment?
Title: Re: Front wing rust warranty success!!
Post by: GTI-Ross on March 18, 2013, 09:07:57 pm
any chance of a copy guys?  ross.bannister@hotmail.co.uk

Thanks
Title: Re: Front wing rust warranty success!!
Post by: patpong_pete on March 18, 2013, 10:38:05 pm
please can i have a copy of PDF For rust on front wings

fatboy1970@hotmail.com

thanks in advance for reply

pete
Title: Re: Front wing rust warranty success!!
Post by: graeme123 on March 18, 2013, 11:36:03 pm
Can you send it to me aswell please

graeme1235@gmail.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Meeky on March 21, 2013, 09:02:09 am
Can I have a copy of it to please?

meek158@hotmail.com

Thanks in advance!  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Leeds s3 on March 21, 2013, 10:32:24 am
I went to Sytner VW in Knaresborough yesterday as i noticed some corrosion on one of the wings. The bodyshop estimator was really helpful and came out and measured the paint on both wings and took photos of the areas in question.

It sounded posotive however i am just waiting for a reply from VW so fingers crossed.
Title: Re: Front wing rust warranty success!!
Post by: Stanipkiss on March 21, 2013, 02:39:33 pm
Can I also have copy please  :drinking:

stanipkiss@hotmail.co.uk

Thanks
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on March 22, 2013, 11:50:41 am
^^^^
Emails sent  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: justcallmeal on March 22, 2013, 11:55:00 am
Kudos to Robin!!  He helped me with the same and I got the car back last night with a new wing paid in FULL thank to VW UK.

I'd also like to say a big thanks to Agnew Body Shop in Belfast in dealing with everything so quickly.  Got the whole thing sorted in under two weeks from them seeing the car.



Al
Title: Re: Front wing rust warranty success!!
Post by: patpong_pete on March 22, 2013, 06:27:43 pm
top man and a  big thankyou to Robin!

Title: Re: Front wing rust warranty success!!
Post by: Duv on March 22, 2013, 09:28:21 pm
Has anybody had success from leicester vw?
Title: Re: Front wing rust warranty success!!
Post by: Stanipkiss on March 22, 2013, 09:44:54 pm
Greatfully received thanks Robin  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Meeky on March 25, 2013, 12:12:01 pm
Thanks for the PDF Robin!

Cheers!  :drinking:
Title: Re: Front wing rust warranty success!!
Post by: rjfroud on April 02, 2013, 05:14:02 pm
^^^^
Emails sent  :smiley:

Hi Robin, could you possibly email me a copy of the PDF too?

RJFROUD@HOTMAIL.COM

Many thanks!
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 02, 2013, 11:19:57 pm
If you could email me the PDF that would be great!

alfboden at gmail.com

Cheers!
Title: Re: Front wing rust warranty success!!
Post by: bower on April 03, 2013, 12:43:33 am
I went to Sytner VW in Knaresborough yesterday as i noticed some corrosion on one of the wings. The bodyshop estimator was really helpful and came out and measured the paint on both wings and took photos of the areas in question.

It sounded posotive however i am just waiting for a reply from VW so fingers crossed.

i think i will try here too, is it a proper vw place cos when i put my postcode in it doesnt come up with there?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on April 03, 2013, 03:06:26 pm

Hi Robin, could you possibly email me a copy of the PDF too?

RJFROUD@HOTMAIL.COM

Many thanks!


If you could email me the PDF that would be great!

alfboden at gmail.com

Cheers!

^^^^ Sent today  :happy2: :happy2:
Title: Re: Front wing rust warranty success!!
Post by: rjfroud on April 03, 2013, 03:43:24 pm
You're a gent! Claim gone in today, dealer has dealt with a few already. keeping fingers crossed for result!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 03, 2013, 03:45:10 pm
Cheers dude, I'm heading in on Friday.
Title: Re: Front wing rust warranty success!!
Post by: rjfroud on April 03, 2013, 04:22:16 pm
Good luck!
Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 06, 2013, 09:54:04 pm
Hi I've noticed corrision on the drivers side may I please have a copy!  Do both wings get replaced or only the one that's affected? I'll be having a look tomorrow closely at the other side.

Stevieo33@hotmail.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: skard on April 06, 2013, 09:55:57 pm
Only the affected one will be done.
Title: Re: Front wing rust warranty success!!
Post by: ashw831 on April 07, 2013, 08:45:36 am
Got mine booked in for the 22nd April!! Whoop. Managed to talk them in to doing both sides even though the paint readings for the passenger side where up in the 200's!!  :laugh:
Title: Re: Front wing rust warranty success!!
Post by: G40will on April 07, 2013, 09:12:40 am
Unfortunately it turns out my wings have already been painted before so my claim couldn't be put through. The body shop guy knew of the problem and was happy to put the claim through until the paint reading were taken. Martins of Basingstoke was the dealer.
Title: Re: Front wing rust warranty success!!
Post by: warby on April 07, 2013, 03:28:11 pm
I think my front wing has had paint so that'll be a no go but my sill tops have rust just below the wings so I'm going to go for that anyway.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on April 07, 2013, 06:49:26 pm

Hi I've noticed corrision on the drivers side may I please have a copy!  Do both wings get replaced or only the one that's affected? I'll be having a look tomorrow closely at the other side.

Stevieo33@hotmail.com

Thanks

....Just seen this and emailed a PDF  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 07, 2013, 07:45:58 pm
Thank you RR.  I'll be sure to let you know how I get on I've thumbed through the whole thread.I'll see how good  vw dealers are in London.

Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 07, 2013, 07:46:45 pm
Only the affected one will be done.

The other side has slight rust as well.
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 07, 2013, 07:53:33 pm
I went it my local VW garage on Friday (Murray's Plymouth) and they took photos and the depth checked out. One side has visible bubbling and the other isn't visible but I could feel bubbles through on the underside and the warranty chap said that should be fine as well.
He also said the wings are almost always replaced rather than repaired which is good.
Title: Re: Front wing rust warranty success!!
Post by: Johnny_tro on April 07, 2013, 08:24:30 pm
I'm building up to mine, but just noticed the following, have bubbles on the

Front wings
Rear badge
Sills
By petrol flat
And also bottom corners on the skirts where the factory fitted mud flaps are

Clearly there are issues, do I have to just accept all this? Or has anyone had bigger success than just the arches?
Title: Re: Front wing rust warranty success!!
Post by: Nafeun on April 08, 2013, 11:24:02 am
Hi guys,

VW dealer has contacted VW for my wings and they have 100% accepted the claim. Great.

Drop it off today and get a call...the sills are corroded where the wings meet them. They state they will replace them at a cost of 200 plus vat. That is with VW contributing 50% apparently. They weren't going to offer anything with the sills at first however I mentioned seeing it being a problem on here and they quickly offered the 50% without talking to VW?? Has anyone got a technical bulletin in relation to the sills?

I also want the bonnet and bumper sprayed at the same time and have been quoted 460 for that which I ll happily pay. Slightly annoyed with the sills though. Need to give them an answer shortly...
Title: Re: Front wing rust warranty success!!
Post by: Nafeun on April 08, 2013, 11:50:47 am
Oh and my email is lec0 AT msn DOT com if someone could send me the bulletin that would be great!
Title: Re: Front wing rust warranty success!!
Post by: karl210 on April 08, 2013, 05:23:03 pm
Went to have mine checked out today, the technitian said the paint was origianal and they will do something about it but in his opinion because theyve been left to get so bad and nothing has been done about it sooner they might only pay a percentage towards it. Ive only had the car a couple of months! Obviously if it was done sooner a re-spray would of sorted it but now its 2 new wings and a respray. any thoughts on this? and how long does it normally take untill i hear back from them? thanks
Title: Re: Front wing rust warranty success!!
Post by: Jas Lad on April 08, 2013, 06:44:20 pm
Guys having  a similar issue myself, car is starting between the 1/4 panel and the bumper on both sides.

Emailed VW and they said sure take it to our local garage for inspection, which we did.

Warranty guy inspected it and said yep def an issue there but he wouldnt submit a claim as it had not yet broken through the paint?!?!?!

Surely thats totally wrong!? Theres an obvious issue but there going to wait till its nearly rotten before fixing????

Anyone any similar issues? also could someone fire me the PDF? Jasoncameron@hotmail.co.uk cheers!
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on April 08, 2013, 06:51:23 pm
Hi all just registered on here pick my GTI up on Wednesday and i know it has problems with the wings could someone please email me the PDF file with the details I am going to the dealers on Friday. Email address is inglisebay31@hotmail.co.uk

Cheers
Andy
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 08, 2013, 07:02:46 pm
Hi all just registered on here pick my GTI up on Wednesday and i know it has problems with the wings could someone please email me the PDF file with the details I am going to the dealers on Friday. Email address is inglisebay31@hotmail.co.uk

Cheers
Andy
Sent
Title: Re: Front wing rust warranty success!!
Post by: Jas Lad on April 08, 2013, 07:03:35 pm
Hi all just registered on here pick my GTI up on Wednesday and i know it has problems with the wings could someone please email me the PDF file with the details I am going to the dealers on Friday. Email address is inglisebay31@hotmail.co.uk

Cheers
Andy
Sent

Could I get one too please :) Jasoncameron@hotmail.co.uk cheers
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on April 08, 2013, 07:08:44 pm
I'm building up to mine, but just noticed the following, have bubbles on the

Front wings
Rear badge
Sills
By petrol flat
And also bottom corners on the skirts where the factory fitted mud flaps are

Clearly there are issues, do I have to just accept all this? Or has anyone had bigger success than just the arches?

I had my wings replaced free of charge with no problem. However when I went back again with rust under the rear badge they only offered part payment on that. I had to put up a fight, but I got that done for free in the end as well.
Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 08, 2013, 07:29:51 pm
Hi all just registered on here pick my GTI up on Wednesday and i know it has problems with the wings could someone please email me the PDF file with the details I am going to the dealers on Friday. Email address is inglisebay31@hotmail.co.uk

Cheers
Andy
Sent

Nice Pic....do you go to a certain gym in the southwest of london?  (not stalking you!)

Sorry that comment was for alfboden.
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 08, 2013, 07:33:08 pm
Hi all just registered on here pick my GTI up on Wednesday and i know it has problems with the wings could someone please email me the PDF file with the details I am going to the dealers on Friday. Email address is inglisebay31@hotmail.co.uk

Cheers
Andy
Sent

Nice Pic....do you go to a certain gym in the southwest of london?  (not stalking you!)

Sorry that comment was for alfboden.
Haha sure, I don't its just the underground parking at my flat.
And didn't mean to thank that post....

Sent jas lad
Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 08, 2013, 07:40:53 pm
Hi Guys,

Thought I'd keep you informed of things as it makes the forum a valuable resource.

I went along to morden VW (southwest london) met a lovely gentleman. He took a gauge to my car and acknowledge the problem on the cars. He's a mark 5 GTI  owner.  He said that the problem affects mainly diesel models!  I pointed out that its still the same model car and he agreed.  He was well aware of the nature of problem and the fact that it was a manufacturing defect caused by the lining.

He then took a paint depth gauge to my car and the reading came above two hundred and he said that may make warranty work a little tricky as the car has been resprayed.  My heart sank.  Every other panel on the car was straight.  He was honest enough to say that it doesnt change the nature of the problem.

He told me they don't have a paint shop and I would have to go along to guilford to get it sorted as they'd give me a hire car and would stop them from being the piggy in the middle as they have a paint shop.  There is no guarantee that they will be willing to consider my warranty claim.  He told me not to let them know we had spoken and come back to him if there where any problems....

Guys what do you think are my chances of success?  Any pointers would be greatfully appreciated!

Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 08, 2013, 07:42:59 pm
Hi all just registered on here pick my GTI up on Wednesday and i know it has problems with the wings could someone please email me the PDF file with the details I am going to the dealers on Friday. Email address is inglisebay31@hotmail.co.uk

Cheers
Andy
Sent

Nice Pic....do you go to a certain gym in the southwest of london?  (not stalking you!)

Sorry that comment was for alfboden.
Haha sure, I don't its just the underground parking at my flat.
And didn't mean to thank that post....

Sent jas lad

*laughs*

It looks like the gym car park I go along to.  Sorry to freak you out! :signLOL:
Title: Re: Front wing rust warranty success!!
Post by: JStav on April 08, 2013, 07:43:37 pm
Anyone had any experience with Lookers Teesside?  One arch is getting a bit bubbly so going to give them a ring.
Title: Re: Front wing rust warranty success!!
Post by: jbc on April 08, 2013, 09:49:36 pm
I'm building up to mine, but just noticed the following, have bubbles on the

Front wings
Rear badge
Sills
By petrol flat
And also bottom corners on the skirts where the factory fitted mud flaps are

Clearly there are issues, do I have to just accept all this? Or has anyone had bigger success than just the arches?

I had rusting sills on my GTI a couple of years ago, which VW paid out in full to repair. However everyone who has made claims recently only seems to be offered 50% at best. Their 'good will' doesn't seem to stretch as far as it used to do - perhaps all these warranty claims are starting to hurt their profit margins!
Title: Re: Front wing rust warranty success!!
Post by: JStav on April 09, 2013, 09:57:43 am
At the risk of sounding dumb, I was under the impression you'd have to take the car to the dealer it was bought from regarding work, with them being franchised surely no other garage is going to want to pay out for a vehicle they initially never made money on?  :ashamed:
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 09, 2013, 10:05:09 am
At the risk of sounding dumb, I was under the impression you'd have to take the car to the dealer it was bought from regarding work, with them being franchised surely no other garage is going to want to pay out for a vehicle they initially never made money on?  :ashamed:
VW UK cover the cost
Title: Re: Front wing rust warranty success!!
Post by: Samu on April 09, 2013, 02:22:35 pm
Went to VW specialist cars in Aberdeen today, they looked over the car and have agreed to fit new wings and paint free of charge!  :drinking:
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on April 09, 2013, 02:38:16 pm
.
If anyone needs a wings rust PDF, PM me with your email address rather than wait for me to revisit here and find your request. Thanks  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on April 09, 2013, 05:36:45 pm
Went to VW specialist cars in Aberdeen today, they looked over the car and have agreed to fit new wings and paint free of charge!  :drinking:

Who did you deal with I will be going up with mine next week. Both wings will need replaced if you could PM me that would be great.
How long before they can do it?
Title: Re: Front wing rust warranty success!!
Post by: alfboden on April 11, 2013, 03:54:27 pm
So I got a call this morning from Murray VW Plymouth saying they will pay for both wings to be replaced, despite one side not showing any visible rust yet.
Result, booked in for Tuesday.
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on April 11, 2013, 04:28:54 pm
So I got a call this morning from Murray VW Plymouth saying they will pay for both wings to be replaced, despite one side not showing any visible rust yet.
Result, booked in for Tuesday.

Sounds like you got a good deal. Tommorow i will be going to see the dealer. as just picked my GTi last night  :grin: loving it.
Title: Re: Front wing rust warranty success!!
Post by: rjfroud on April 11, 2013, 05:36:36 pm
Hi all.

Took mine to the dealer a couple of weeks back, they took pics and paint depth which checked out, and sent off the claim. Received a text today:

'We have now received authority to carry out replacement of the front wings on your VW Golf under warranty. Please call our Bodyshop to make a booking.'  :happy2:

It's going in next Wednesday and I will have the pleasures of a Polo courtesy car, at least it will make mine feel like a rocket when I get it back!

Title: Re: Front wing rust warranty success!!
Post by: Tom t on April 11, 2013, 11:27:14 pm
What is the rust PDF red robin? Don't have a clue how to pm lol. Not sure i I made enough posts yet etc. could you message me and maybe I'll be able to reply that's way. Thanks
Title: Re: Front wing rust warranty success!!
Post by: Ferrariflip on April 18, 2013, 08:40:29 pm
Well, a lot has happened over the past couple of weeks, firstly VW agreed to replace both wings free of charge, as for the sills they said they would only pay 50% which would be a cost to me of £260. I phone the body shop in question and spoke to somebody who said that that figure isn't correct and I should only pay half of the £260. From that I phoned VW up again and they  said the person I spoke to shouldn't have said that but they will have to honour it. Thought I would stand firm and said that I wasn't going to accept anything other than It being done free of charge and asked for another opinion from another body shop which they accepted. The report from the second opinion was inconclusive on wether it was covered under the perforation warranty so they said the next step would be a full report which would cost VW £150. As this is more expensive than the cost we would get back from me they offered to carry out the repair on both sills FOC. Car has gone into the garage and I am waiting for a phone call to go and collect my car.

Moral of the story is that if you feel you are right stand firm and stick it out.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on April 18, 2013, 09:58:36 pm

What is the rust PDF red robin? Don't have a clue how to pm lol. Not sure i I made enough posts yet etc. could you message me and maybe I'll be able to reply that's way. Thanks


....When you have made 10 posts (you're now on 9) you'll be able to send me a Message (PM = Private Message) and give me your email address so I can email you the PDF which explains the rust issue.
Title: Re: Front wing rust warranty success!!
Post by: gjseb16 on April 18, 2013, 10:00:47 pm
a up red robin could you email me pdf please gjseb79@aol.com thanks in advance gordon
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on April 18, 2013, 10:03:28 pm
a up red robin could you email me pdf please gjseb79@aol.com thanks in advance gordon

....Done!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: driver rider on April 19, 2013, 10:59:34 am
So got my car booked in for Wednesday. They took a day to get back to me! They're only doing the one wing :-( as the other has no rust.  I get the pleasure of a fox courtesy car.  Anyone else get a better courtesy car is it worth throwing my weight around to get something a little nicer.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on April 19, 2013, 06:34:40 pm
So got my car booked in for Wednesday. They took a day to get back to me! They're only doing the one wing :-( as the other has no rust.  I get the pleasure of a fox courtesy car.  Anyone else get a better courtesy car is it worth throwing my weight around to get something a little nicer.

I got a nice Mercedes courtesy car! Just luck of the draw though really depending on where you get it done. From what others have said though, you should just be glad if it's free, some people have had to pay daily insurance for their loan cars!!
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on April 23, 2013, 02:06:08 pm
and so my story continues......I visited the VW dealer, had my paint depth measured and was quoted over £1000 to have the rust bubbles sorted on my rear driver side quarter panel & sills. This they explained was including a 50% good will gesture from VW. At this point I had only owned the car for two weeks, not having spotted the rust bubbles when I originally viewed the car.
Not happy, I contacted VW executive management in London and explained the situation. They were most surprised that a VW dealer had actually sold me a car with rust on it in the first place so they said they would take it up with the dealer and phone me the following day.
As they said, they called the next day, went through my buying process / who did I deal with / what did he / she say? etc and again said they would speak to the dealer. That same afternoon I got a call from the VW dealer general manager asking me to bring my car back for an inspection which I did the next day. He had a look at it and I pointed out all the flaws I had spotted then said he would call me the next day. He called the next day offering to fix it for free and that he was arranging a courtesy car for me. Thank you Volkswagen.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on April 23, 2013, 07:46:31 pm
and so my story continues......I visited the VW dealer, had my paint depth measured and was quoted over £1000 to have the rust bubbles sorted on my rear driver side quarter panel & sills. This they explained was including a 50% good will gesture from VW. At this point I had only owned the car for two weeks, not having spotted the rust bubbles when I originally viewed the car.
Not happy, I contacted VW executive management in London and explained the situation. They were most surprised that a VW dealer had actually sold me a car with rust on it in the first place so they said they would take it up with the dealer and phone me the following day.
As they said, they called the next day, went through my buying process / who did I deal with / what did he / she say? etc and again said they would speak to the dealer. That same afternoon I got a call from the VW dealer general manager asking me to bring my car back for an inspection which I did the next day. He had a look at it and I pointed out all the flaws I had spotted then said he would call me the next day. He called the next day offering to fix it for free and that he was arranging a courtesy car for me. Thank you Volkswagen.

Well done! It's good to hear of a positive result. It's always worth pursuing them!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Kalpsn2000 on April 23, 2013, 08:28:18 pm
and so my story continues......I visited the VW dealer, had my paint depth measured and was quoted over £1000 to have the rust bubbles sorted on my rear driver side quarter panel & sills. This they explained was including a 50% good will gesture from VW. At this point I had only owned the car for two weeks, not having spotted the rust bubbles when I originally viewed the car.
Not happy, I contacted VW executive management in London and explained the situation. They were most surprised that a VW dealer had actually sold me a car with rust on it in the first place so they said they would take it up with the dealer and phone me the following day.
As they said, they called the next day, went through my buying process / who did I deal with / what did he / she say? etc and again said they would speak to the dealer. That same afternoon I got a call from the VW dealer general manager asking me to bring my car back for an inspection which I did the next day. He had a look at it and I pointed out all the flaws I had spotted then said he would call me the next day. He called the next day offering to fix it for free and that he was arranging a courtesy car for me. Thank you Volkswagen.

Well done! It's good to hear of a positive result. It's always worth pursuing them!  :happy2:

+1

Not come across any rust issues yet (touching lots of wood :P) but good to hear about these results, if it did happen to mine.
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on April 23, 2013, 08:32:57 pm
how low have peoples cars been when taking them to VW?
Title: Re: Front wing rust warranty success!!
Post by: Kalpsn2000 on April 23, 2013, 09:22:40 pm
how low have peoples cars been when taking them to VW?

Interested in this as currently on H&R's.
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on April 23, 2013, 11:52:49 pm
im pretty low on coilovers, going to raise the car anyway
Title: Re: Front wing rust warranty success!!
Post by: mb on April 24, 2013, 04:22:17 am
Took my car in to the local VW bodyshop last Thursday as found some rust bubbles on the drivers side wheel arch and got a call today saying they will replace the wing.  All booked in for the 13th May.  I was armed with the PDF kindly forwarded by Red Robin but didn't need it in the end!
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on April 24, 2013, 07:03:11 am
I was up at aberdeen vw last Friday for my warranty claim. I have a few areas require sorting- both wings, both sills, boot badge area. The guy said there is now a six week wait on the wings  :surprised:

Hoping to hear back within the next few days. How hard have people pushed to get it all done for free? If so do you just deal with vw head office? Am I entitled to a Courtesy car?
Title: Re: Front wing rust warranty success!!
Post by: nutey on April 24, 2013, 08:37:02 am
How common are these rust problems? I looked at an Edition 30 last night that was showing early signs on all 4 arches :scared: It had spent most of its life near the coast in Scotland which probably didn't help!
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on April 24, 2013, 11:14:32 am
Rust issues seem very common.

Hey and there is nothing wrong with staying on the east coast of Scotland :happy2:
Title: Re: Front wing rust warranty success!!
Post by: nutey on April 24, 2013, 11:18:12 am
Rust issues seem very common.

Hey and there is nothing wrong with staying on the east coast of Scotland :happy2:

Oops :ashamed: I know it's lovely up there but I guess the Sea air and plenty of grit on the roads in the winter can't help once a hint of corrosion starts.

Looks like I'll need to check any potential purchases very carefully.
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on April 24, 2013, 01:27:55 pm
Mine has rust bubbles on rear driver side quarter panel, just above plastic bodykit and a wee bit where the rear bumper meets the same quarter panel.
Also on both sills where the front wings meet the sill. You need to open up the front doors as wide as they'll go and check the little square area on the sill and behind the very bottom edge of the front wings.
Make sure you view any cars when they are dry and not covered in beads of water. Also make sure the car is clean as well.
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on April 24, 2013, 04:08:23 pm
Rust issues seem very common.

Hey and there is nothing wrong with staying on the east coast of Scotland :happy2:

Oops :ashamed: I know it's lovely up there but I guess the Sea air and plenty of grit on the roads in the winter can't help once a hint of corrosion starts.

Looks like I'll need to check any potential purchases very carefully.

Where was the car from on the north east? the thing with the wings is that you can get it sorted for very little or nothing at all. i just purchased mine with the wings sills and book lock being in rusty condition but will be getting it sorted.
Title: Re: Front wing rust warranty success!!
Post by: karl210 on April 24, 2013, 09:20:16 pm
I got a call today to say they will be doing it free and i will get a courtesy car too but i will need to get insurance on this. Im under 25 so my fully comp doesnt cover me to drive other cars, does anybody know what the best options are?
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on May 02, 2013, 10:09:26 pm
So I had my reply phone call from the dealer today. I have been offered 100% for both my wings to be replaced and painted :happy2:
I have also been offered 50% good will on my sills and boot to be sorted and re painted. I went back to vw today saying I would like a 70/30 split so will hopefully be hearing back start of next week.
They have said they are needing £412 for the 50% does that sound like a good deal?
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on May 02, 2013, 11:28:59 pm
So I had my reply phone call from the dealer today. I have been offered 100% for both my wings to be replaced and painted :happy2:
I have also been offered 50% good will on my sills and boot to be sorted and re painted. I went back to vw today saying I would like a 70/30 split so will hopefully be hearing back start of next week.
They have said they are needing £412 for the 50% does that sound like a good deal?

your situation sounds exactly like mine. VW are covering the cost of rear quarter panel and have offered to pay 50% good will towards both sills and tailgate. VW head office also said they would pay an additional 25% towards the total cost of the repair. I was quoted £475 for everything.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on May 03, 2013, 07:45:00 pm
When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on May 04, 2013, 01:02:50 am
When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:
I've spoken to VW executive office about half a dozen times now and they argued that they are being more than fair and i can't see them changing their mind. I have rust bubbles on my car yet it is not somehow completely covered by the vw anti corrosion warranty!! Why can't they just fix it free of charge or am i expecting too much? I had a 54 plate BMW 330d up until March this year. It had full BMW service history. It had slight rust bubbling on two wings and boot lid...i took it to my nearest BMW dealer, they inspected it and agreed there and then to fix everything free of charge pending the proof of full BMW service history. Who should i contact next at VW as i would have expected more than that from a company like VW?
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on May 04, 2013, 07:58:02 am


When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:

I've spoken to VW executive office about half a dozen times now and they argued that they are being more than fair and i can't see them changing their mind. I have rust bubbles on my car yet it is not somehow completely covered by the vw anti corrosion warranty!! Why can't they just fix it free of charge or am i expecting too much? I had a 54 plate BMW 330d up until March this year. It had full BMW service history. It had slight rust bubbling on two wings and boot lid...i took it to my nearest BMW dealer, they inspected it and agreed there and then to fix everything free of charge pending the proof of full BMW service history. Who should i contact next at VW as i would have expected more than that from a company like VW?


@ peeliewally:
Find out who the VW UK MD is and his/her contact details and bypass VW UK Customer Services if you aren't getting satisfaction. Email or snailmail and politely make it clear you are complaining about the responses you have had to date. List dates of responses and as much detail as possible.

Mark your communication as 'Private & Confidential' so that Customer Services don't see it first and lose it.
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on May 04, 2013, 09:32:55 am
When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:

 You wouldn't  have a copy of said letter that you sent?   :happy2:
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on May 04, 2013, 04:56:10 pm
When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:

 You wouldn't  have a copy of said letter that you sent?   :happy2:


Sorry pal, I don't have it anymore. I actually wrote the email to Martin Winterkorn in Germany who runs the whole of VW. Didn't get a direct reply from him, but his people did and they forwarded it to the UK VW MD. The letter was along the lines of I had owned the car from new it was my pride and joy and I had regularly cleaned it and followed servicing schedule correctly, so there was nothing more I could have physically done to prevent rust that shouldn't be there on a modern top branded car. I was polite but explained I was losing faith in VW and so were many others that I was in contact with who had similar problems. Also stated that I knew some people had had it fixed for free, so why should I be punished.
Hope this helps  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on May 05, 2013, 08:29:58 am
When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:

 You wouldn't  have a copy of said letter that you sent?   :happy2:


Sorry pal, I don't have it anymore. I actually wrote the email to Martin Winterkorn in Germany who runs the whole of VW. Didn't get a direct reply from him, but his people did and they forwarded it to the UK VW MD. The letter was along the lines of I had owned the car from new it was my pride and joy and I had regularly cleaned it and followed servicing schedule correctly, so there was nothing more I could have physically done to prevent rust that shouldn't be there on a modern top branded car. I was polite but explained I was losing faith in VW and so were many others that I was in contact with who had similar problems. Also stated that I knew some people had had it fixed for free, so why should I be punished.
Hope this helps  :happy2:


Cheers for that I think I will try this approach if I don't get anywhere soon.
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on May 05, 2013, 09:47:39 am
When I was offered a 70/30 split on the boot rust I wrote a complaining email to the VW MD and then they somehow realized that "it was the right thing to do" to repair it free of charge. Don't always accept their first offer  :happy2:

 You wouldn't  have a copy of said letter that you sent?   :happy2:


Sorry pal, I don't have it anymore. I actually wrote the email to Martin Winterkorn in Germany who runs the whole of VW. Didn't get a direct reply from him, but his people did and they forwarded it to the UK VW MD. The letter was along the lines of I had owned the car from new it was my pride and joy and I had regularly cleaned it and followed servicing schedule correctly, so there was nothing more I could have physically done to prevent rust that shouldn't be there on a modern top branded car. I was polite but explained I was losing faith in VW and so were many others that I was in contact with who had similar problems. Also stated that I knew some people had had it fixed for free, so why should I be punished.
Hope this helps  :happy2:


Cheers for that I think I will try this approach if I don't get anywhere soon.

Volkswagen UK MD is Simon Thomas. I'm writing an email now.
Title: Re: Front wing rust warranty success!!
Post by: gjseb16 on May 05, 2013, 12:47:45 pm
do you have Simon email address you could pm to me mate please
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on May 05, 2013, 08:31:44 pm
^^^^^^^^^^  Good luck guys!
Title: Re: Front wing rust warranty success!!
Post by: Andygolf on May 08, 2013, 07:08:53 am
Well I got some great news yesterday afternoon. VW have agreed to do a 70/30 split on my boot and sills and 100% on the wings so I have to pay about £250. So it goes to show just got to pester them.
So next question is does the £250 souls like a good price??
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on May 08, 2013, 07:27:17 pm
Not good news I'm afraid........
I sent an email to VW UK Managing Director (Simon Thomas) and it was received by the Executive Office that I had been dealing with already. I don't think that the MD actually saw the email as they are being very stubborn and not budging with their previous offer of 50% contribution from "dealer" and 25% contribution from Volkswagen. £475 is the final offer for rear quarter panel, both sills and tailgate.

Apparently my car was not covered by the Volkswagen second hand car scheme as it was eight years old when I bought it from a cowboy VW dealer. At no point during the purchase of my car was this said or discussed, hence the "dealer" not wanting to address a long list of advisories on the MOT I got with the car. A 12-month MOT that was done the day before I collected the car and after I had agreed the price for my car. The MOT was one of the last things handed over along with the keys.
I know the car is eight years old but I have had dealings with this Scottish monopoly car dealer. The customer service is amongst the worst I have experienced anywhere.
I'm giving up as I can't be arsed with the whole nonsense anymore. They can paint my quarter panel for free but I'm not paying the rest. Is it a different kind of rust on my sills & tailgate which they aren't willing to pay for? I don't think so.

I'll get the rest fixed at some point along with the new discs & pads, wishbone bushes, and track control gaitors.
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on May 11, 2013, 05:51:10 pm
Not good news I'm afraid........
I sent an email to VW UK Managing Director (Simon Thomas) and it was received by the Executive Office that I had been dealing with already. I don't think that the MD actually saw the email as they are being very stubborn and not budging with their previous offer of 50% contribution from "dealer" and 25% contribution from Volkswagen. £475 is the final offer for rear quarter panel, both sills and tailgate.

Apparently my car was not covered by the Volkswagen second hand car scheme as it was eight years old when I bought it from a cowboy VW dealer. At no point during the purchase of my car was this said or discussed, hence the "dealer" not wanting to address a long list of advisories on the MOT I got with the car. A 12-month MOT that was done the day before I collected the car and after I had agreed the price for my car. The MOT was one of the last things handed over along with the keys.
I know the car is eight years old but I have had dealings with this Scottish monopoly car dealer. The customer service is amongst the worst I have experienced anywhere.
I'm giving up as I can't be arsed with the whole nonsense anymore. They can paint my quarter panel for free but I'm not paying the rest. Is it a different kind of rust on my sills & tailgate which they aren't willing to pay for? I don't think so.

I'll get the rest fixed at some point along with the new discs & pads, wishbone bushes, and track control gaitors.

Arnold Clark?
Title: Re: Front wing rust warranty success!!
Post by: peeliewally on May 11, 2013, 09:17:38 pm
Not good news I'm afraid........
I sent an email to VW UK Managing Director (Simon Thomas) and it was received by the Executive Office that I had been dealing with already. I don't think that the MD actually saw the email as they are being very stubborn and not budging with their previous offer of 50% contribution from "dealer" and 25% contribution from Volkswagen. £475 is the final offer for rear quarter panel, both sills and tailgate.

Apparently my car was not covered by the Volkswagen second hand car scheme as it was eight years old when I bought it from a cowboy VW dealer. At no point during the purchase of my car was this said or discussed, hence the "dealer" not wanting to address a long list of advisories on the MOT I got with the car. A 12-month MOT that was done the day before I collected the car and after I had agreed the price for my car. The MOT was one of the last things handed over along with the keys.
I know the car is eight years old but I have had dealings with this Scottish monopoly car dealer. The customer service is amongst the worst I have experienced anywhere.
I'm giving up as I can't be arsed with the whole nonsense anymore. They can paint my quarter panel for free but I'm not paying the rest. Is it a different kind of rust on my sills & tailgate which they aren't willing to pay for? I don't think so.

I'll get the rest fixed at some point along with the new discs & pads, wishbone bushes, and track control gaitors.

Arnold Clark?
Correct!!!
Title: Re: Front wing rust warranty success!!
Post by: Mk5Dom on June 19, 2013, 09:22:03 pm
Going into Wayside Aylesbury tomorrow (Keiths/Jardines).
They haven't got a bodyshop so if all goes to plan I imagine they sub it out?
Title: Re: Front wing rust warranty success!!
Post by: phil bert on June 20, 2013, 03:49:39 pm
Going into Wayside Aylesbury tomorrow (Keiths/Jardines).
They haven't got a bodyshop so if all goes to plan I imagine they sub it out?


went to my nearest vw that was closing there spray shop down and they just sent me to another vw dealer that had a spray shop there
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on June 27, 2013, 06:46:47 pm
After depth being taken, how long did Vw take to decide?
Title: Re: Front wing rust warranty success!!
Post by: Mk5Dom on June 28, 2013, 10:34:35 am
Ed, I had my paint readings done Friday AM (a week today) and the Dealership called me yesterday at lunchtime.
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on June 28, 2013, 12:27:07 pm
Mine was 2weeks today. Hmmmmm.
Title: Re: Front wing rust warranty success!!
Post by: ConeKiller on June 28, 2013, 02:12:39 pm
My call was 2 days after, its going in on monday!
Title: Re: Front wing rust warranty success!!
Post by: Pt7550 on July 01, 2013, 05:51:56 pm
hi could someone email me a copy of the PDF please
pt313@hotmail.com

whats the chances with 126k and not full VW history??? also rust has now cracked the paint?

cheers ears!

Title: Re: Front wing rust warranty success!!
Post by: edd666999 on July 01, 2013, 08:08:32 pm
They just told me they will cover 50% of the side that has not been painted before.

They said they will email me the quote....yeah ok.


I have asked for the reference number so I can contact Vw uk and state my case for 100%, anyone know the email address for them? Or the snail mail address?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on July 02, 2013, 06:32:32 pm
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: ConeKiller on July 03, 2013, 07:30:28 am
Mine went in to VW on Monday! They said they will discuss with VW UK and call me back! Not heard anything yet.

They gave me a courtesy car so I will wait for them to call me!
Title: Re: Front wing rust warranty success!!
Post by: Mk5Dom on July 10, 2013, 02:50:11 pm
hi could someone email me a copy of the PDF please
pt313@hotmail.com

whats the chances with 126k and not full VW history??? also rust has now cracked the paint?

cheers ears!



Just sent it you mate.
Mileage and history shouldn't come into it as stated before.
Title: Re: Front wing rust warranty success!!
Post by: m19ads on July 24, 2013, 02:53:23 pm
I have an appointment at 4ppm today about my arches and sills.  Over the pphone they said that if it is covered under warranty VW wwill pay 50% of the costs.  I questioned this on the phone and was told that if it is agreed they need doing then I will have to contact VW directly to discuss further.  Fingers crossed they at least agree the work should be done under warranty!!
Title: Re: Front wing rust warranty success!!
Post by: m19ads on July 25, 2013, 07:36:11 am
SO I took my car in last night, very friendly people at the VW bodyshop.  They took pictures and paint depths, agreed they were aware of the common issue and said they will send the report off to VW today and let me know the outcome.  He did say that VWs policy is to pay 50% towards the cost.  I questioned the fact that a lot of people have had theirs done for free and he said that VW were paying 100% up until May 1st 2013 (typical of my luck!).  Assuming they agree it is a warrenty repair I will then have to take up the case with VW directly.  Will be hassle but Ive got nothing to lose!!
Title: Re: Front wing rust warranty success!!
Post by: Mk5Dom on July 26, 2013, 10:10:14 am
May the 1st?
That is utter garbage mate, mine was carried out week beginning the 8th July. 100% costs.
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on July 26, 2013, 08:14:08 pm
So VW agreed 50% of the repair.

I complained.

The lady that called me from VW uk contacted VW Wrexham on my behalf and Wrexham have agreed to cover the other 50%

Insane that a dealer is having to pay too, but spoke honestly with the warranty guy at Wrexham and they still make money even if they "pay" 50%.

He also asked for pictures of the arch that VW refused to cover and he said there's a good chance we can sort that too FOC.

Title: Re: Front wing rust warranty success!!
Post by: Scottymon on July 26, 2013, 08:19:13 pm
So VW agreed 50% of the repair.

I complained.

The lady that called me from VW uk contacted VW Wrexham on my behalf and Wrexham have agreed to cover the other 50%

Insane that a dealer is having to pay too, but spoke honestly with the warranty guy at Wrexham and they still make money even if they "pay" 50%.

He also asked for pictures of the arch that VW refused to cover and he said there's a good chance we can sort that too FOC.



Wasn't plain sailing at Wrexham then mate?  I was planning to go there to sort my rust problem out.

Both wings, and sills seem to be going. :surprised:
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on July 27, 2013, 10:08:22 am
So VW agreed 50% of the repair.

I complained.

The lady that called me from VW uk contacted VW Wrexham on my behalf and Wrexham have agreed to cover the other 50%

Insane that a dealer is having to pay too, but spoke honestly with the warranty guy at Wrexham and they still make money even if they "pay" 50%.

He also asked for pictures of the arch that VW refused to cover and he said there's a good chance we can sort that too FOC.



Wasn't plain sailing at Wrexham then mate?  I was planning to go there to sort my rust problem out.

Both wings, and sills seem to be going. :surprised:

I took my car to Preston Vw, they were aweful. Wrexham have been ok thus far, only time will tell
Title: Re: Front wing rust warranty success!!
Post by: jazz25 on August 03, 2013, 10:18:49 am
Hi red robin could you email me rust warranty pdf please jaspanesar25@hotmail.com thanks in Advance Jazz
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on August 03, 2013, 06:13:32 pm
despite VW only agreeing to cover 50% of one of my Arches VW wrexham are doing both for free.

booked in 9th sep.
Title: Re: Front wing rust warranty success!!
Post by: m19ads on August 06, 2013, 11:53:49 am
Sounds like you are lucky to be getting all done for free!! Im still waiting for VW to get back to me, has been 2 weeks now.  Not sure how long it should take!
Title: Re: Front wing rust warranty success!!
Post by: m19ads on August 06, 2013, 03:14:12 pm
Just had VW on the phone, agreed is a warranty claim and offered 50/50 on the one wing and the 2 sills.  They want £770 +VAT so will be about £500 for me to pay.  Not sure how they can accept its a warranty claim and only offer to cover half!! I guess its up to me to fight it now!
Title: Re: Front wing rust warranty success!!
Post by: Ramsay on August 06, 2013, 08:20:11 pm
I've just emailed my local dealer regarding rust.  Was shocked when I fully checked over the car.  There is a small rust patch on the front offside wing, bubbling on front nearside, rust by both sills at the door, a small patch of rust on drivers door and bubbling on the paint around the badge on the boot.  Couldn't believe I have found this much bubbling, chancing my luck getting it under warranty but fingers crossed lol.
Title: Re: Front wing rust warranty success!!
Post by: Ramsay on August 08, 2013, 05:49:49 pm
So got a phone call today from the VW garage.

He sounded positive and I have to take my car in for inspection on Saturday however he did state that VW may not cover the full cost, started saying that in June it changed and the paint factory covered 50% and VW were no longer willing to cover the other 50% and started talking about service history and things.

When i started to talk about the car having a full VW service history he did sound a little more positive about 100% cover.  However if I get a 50/50 offer I will be letting VW know about how I feel and hopefully coax the other 50% out of them.

That said I will see how I get on and keep this updated :D
Title: Re: Front wing rust warranty success!!
Post by: wattso on August 11, 2013, 10:12:41 am
Hi guys,

Be really grateful if someone could take the time to email me the document! 

wattso@mac.com


Many thanks!!!
Title: Re: Re: Front wing rust warranty success!!
Post by: RetroRaz on August 11, 2013, 10:51:55 am
Just noticed today that my wings are bubbling too.

Could someone send me the pdf please

Hitman_dubz@hotmail.co.uk

Thanks :)


Sent From My Samsung S3
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on August 11, 2013, 09:28:53 pm
Sent to both
Title: Re: Front wing rust warranty success!!
Post by: A1dan2.0tdisport on August 11, 2013, 09:47:25 pm
Which are the most cooperative places in the midlands that are complying with these warrenty paint repairs?

And please could someone send me the  PDF if they have it..

Thanks

Fellow rust finder :(
Title: Re: Front wing rust warranty success!!
Post by: RetroRaz on August 11, 2013, 10:49:52 pm
Sent to both

Received thanks
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on August 11, 2013, 10:50:28 pm
Which are the most cooperative places in the midlands that are complying with these warrenty paint repairs?

And please could someone send me the  PDF if they have it..

Thanks

Fellow rust finder :(

Its not the dealer, its VW uk that decide
Title: Re: Front wing rust warranty success!!
Post by: Andy1994 on August 11, 2013, 11:31:17 pm
Booking an appointment with vw in the following weeks so this pdf could come in handy against them if i could have a copy please

andrewbates94@hotmail.co.uk
Title: Re: Front wing rust warranty success!!
Post by: A1dan2.0tdisport on August 11, 2013, 11:31:19 pm
Which are the most cooperative places in the midlands that are complying with these warrenty paint repairs?

And please could someone send me the  PDF if they have it..

Thanks

Fellow rust finder :(

Its not the dealer, its VW uk that decide

Ok thanks but helps if the dealer is willing to help also..
Title: Re: Front wing rust warranty success!!
Post by: A1dan2.0tdisport on August 12, 2013, 09:42:46 pm
Anyone able to send the pdf?

Aidan020489@hotmail.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Ramsay on August 12, 2013, 09:54:22 pm
Could I also have the PDF

Scottramsay@live.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: po_138 on August 12, 2013, 10:39:00 pm
Me too please

Po_138@hotmail.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: dodds-gttdi on August 13, 2013, 09:57:42 am
Could I also have the PDF
Scottramsay@live.com
Thanks
Anyone able to send the pdf?
Aidan020489@hotmail.com
Thanks
Me too please
Po_138@hotmail.com
Thanks

Done, done and done. Hope you all get your rust sorted out. :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Ryanedition30 on August 13, 2013, 10:53:05 am
I just looked at this thread, quick call to my local dealer, spoke to a guy i know.

Hes looking at it today, if its from the inside out like he thinks it is, itll be booked in next week.
Title: Re: Front wing rust warranty success!!
Post by: A1dan2.0tdisport on August 14, 2013, 09:37:35 am
I just looked at this thread, quick call to my local dealer, spoke to a guy i know.

Hes looking at it today, if its from the inside out like he thinks it is, itll be booked in next week.

Which dealer was it? What year is your car?

Thanks Aidan
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on September 15, 2013, 05:48:42 pm
Has my arches done at Vw Wrexham,

Vw would only cover 50% of one and Wrexham covered the rest.

While the arches were off I asked them to look at the sils, these were also rusted so had these done FOC too.

Only down side....I was given a 208 to drive  :signLOL:
Title: Re: Front wing rust warranty success!!
Post by: Scottymon on September 15, 2013, 05:57:24 pm
Has my arches done at Vw Wrexham,

Vw would only cover 50% of one and Wrexham covered the rest.

While the arches were off I asked them to look at the sils, these were also rusted so had these done FOC too.

Only down side....I was given a 208 to drive  :signLOL:

I need to test these guys out, I've been putting it off for far too long now.  I remember you posting about your success there. :happy2:
Title: Re: Front wing rust warranty success!!
Post by: LiamGTi on September 15, 2013, 06:01:06 pm
Could I also have the PDF

LiamJAshburner@gmail.com
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on September 15, 2013, 06:13:48 pm
Has my arches done at Vw Wrexham,

Vw would only cover 50% of one and Wrexham covered the rest.

While the arches were off I asked them to look at the sils, these were also rusted so had these done FOC too.

Only down side....I was given a 208 to drive  :signLOL:

I need to test these guys out, I've been putting it off for far too long now.  I remember you posting about your success there. :happy2:

I spoke to Chris Bateman, c.bateman@wrexhamvw.co.uk he is warranty manager.

And he passed me onto Lee at their body shop, Swansea bodyshop which is on the same site as Vw Wrexham.

Title: Re: Front wing rust warranty success!!
Post by: Scottymon on September 15, 2013, 09:43:42 pm
Has my arches done at Vw Wrexham,

Vw would only cover 50% of one and Wrexham covered the rest.

While the arches were off I asked them to look at the sils, these were also rusted so had these done FOC too.

Only down side....I was given a 208 to drive  :signLOL:

I need to test these guys out, I've been putting it off for far too long now.  I remember you posting about your success there. :happy2:

I spoke to Chris Bateman, c.bateman@wrexhamvw.co.uk he is warranty manager.

And he passed me onto Lee at their body shop, Swansea bodyshop which is on the same site as Vw Wrexham.



Dude. Cheers 4 that, will try that for sure :happy2:
Title: Re: Front wing rust warranty success!!
Post by: PND on September 27, 2013, 08:36:07 pm
I've come home today rather frustrated after speaking to VW Customer Services and getting nowhere...

The story started in September 2012 when I found some rust on one of my front wings.  It's a Jan 2006 GTI.  I went to my two local dealers, firstly in Leeds (where I bought the car from and had the first few services done) and then in Bradford (where it's been serviced ever since).  I was turned away from both of these dealers as I was told that neither had access to a bodyshop.  Bradford VW advised that I should go to either Huddersfield (15 miles away) or Knaresborough (20 miles away).  So off I go to Huddersfield.

Upon arrival, the chap comes out and measures the paint depth and then drives the car into their workshop to photograph the wing in question.  Once he's done, he tells me that they've had loads and yes, it's a problem with the sponge between the wheel-arch and the liner that causes the corrosion.  He assured me that it would be fully covered under the 12 year anti-corrosion warranty and they'd check the sills as well.  He did warn me that their bodyshop was exceptionally busy and it would be after the New Year that I heard back to book it in for its replacement wings.  I left happy in the knowledge that I would be getting things sorted out sometime in the near future, at no cost to myself.

Well, New Year came and went and nothing was heard from VW Huddersfield.  For a number of personal reasons during the first half of this year, rusty wings was not high on my list of priorities and I thought that I would hear something eventually.  The 12 year anti-corrosion warranty wasn't due to run out till Jan 2018, any delay would just mean there was more rust, and as I had been told that all repair costs would be 100% covered by VW, I didn't chase VW Huddersfield for an answer.

Approximately 3 weeks ago, I rang VW Huddersfield to find out why they hadn't ever contacted me and to see if I could book my car in to get the repairs done.  I was somewhat surprised to find out that they had actually lost all records of me ever having visited them.  Not over-happy at this news, I once more arranged to travel the 30 mile round trip to see them again.  Same routine once I arrived, paint depths were measured and all seemed fine and apologies were expressed for their loss of records.  There was no need for any photos apparently as VW no longer needed to see them.  It was just a case of the Warranty Manager putting in the claim to VW.

About a week later, I had a phone-call saying that VW had accepted the claim and were happy to pay 50% of the cost of replacing two wings and that would only leave £423 for me to pay.  The dealer was not willing to pay anything at all towards the costs  and asked if I wished to book my car in for the work, which could be done in the next few weeks.  Not surprisingly, I declined their kind offer and asked for the contact number for VW Customer Services.  It's difficult to get a goodwill contribution from your usual dealer when they don't offer bodyshop services.

I phoned VW Customer Services the following day and told them the tale.  They seemed fairly attentive initially and said I would hear back later that day.  True to their word, a reply promptly arrived - you'll have to pay the £423.  I asked if they would kindly escalate the issue and was told that an answer should take a day or two.  A week later and nothing heard.  I chased them again and eventually had a phone call this afternoon from a Customer Relations Manager, apologising for the slow response.

I was informed that rust that comes from the inside of the wing through to the outside is not corrosion but is actually caused by a mechanical fault and is therefore only covered by the initial 3 year mechanical warranty.  The 12 year anti-corrosion warranty only covers corrosion that comes out the factory on the car.  For over half an hour, I tried to put my various points across, including that I felt the onus was on VW Huddersfield to contact me as promised, and not on me to chase them, but my pleas fell on deaf ears.  The Manager wouldn't comment on whether the 50% goodwill gesture was down to VW or the dealer, and said that it was my responsibility to repair my car as it was a mechanical fault and not a corrosion issue.  I was told that it was also my fault for not returning to the dealership earlier, but as above, I explained that as I had been promised that VW would sort the problem at their cost, under the corrosion warranty, there was no rush for me to get it done.  I also pointed out that had I been told that the previously promised 100% repair offer was actually a goodwill gesture that could be removed by VW at any point in the future, then I would obviously have chased Huddersfield every day from 1st Jan onwards, until I got an answer.

I asked if I could escalate the problem higher, but was told that all that could be offered was to get a different Customer Relations Manager to review my case, but there was no point as the result would be the same.  Not really what I call a review.  I was then told that I couldn't complain to anyone else as complaints went to VW Customer Services department, so the outcome wouldn't change.

So, what are my options now?  Contact Head Office?  Try another dealer?  From the many posts on this forum, I am obviously well aware of VW's change of heart regarding their acceptance of responsibility for the rusty wings, but do feel extremely let down by their attitude.  I admit that the time between my two visits to Huddersfield was longer than ideal, but it shouldn't have mattered.  Some people still seem to be getting wings replaced at no charge but more people now seem to be told that 50% is the best that VW can offer.  So because Huddersfield lost my initial claim, I lose out?

Do you think I am being unreasonable?  I have now joined the ever-increasing numbers of once-happy but now disillusioned VW owners who will probably be looking elsewhere when it comes to choosing my next car.
Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on September 28, 2013, 12:53:58 am
PND i feel for you mate, its very frustrating isnt it. My own experience is pretty much exactly what you have described word for word as per my posts in this thread describing the indifference we are experiencing.
I have visited VW Pullman three times in 4 months regarding this, all i have to show for it is a "vague" estimate, hand written on a scruffy piece of blank paper of £460. Im still waiting for a proper typed version as i type this...... as promised 4 weeks ago.
I tried another local dealership; VW Benfield, they suggested to me on the phone to return to the previous dealership as they were extreemly busy and it would takes months to sort out.....the words "off" and "fobbed" spring to my mind, they are just not that interested.

Ive given up, i plan to pay £200 for the wings to be patched up at a local trusted paintshop who specialise in German brand bodywork, ive used them before on my previous 5 volkswagens ive owned over the past yrs ...... once thats done then im ready to sell my beloved GTI next summer and buy a different brand purely because of this shoddy treatment and stressful experience.

Title: Re: Front wing rust warranty success!!
Post by: zayd on September 28, 2013, 01:33:42 am
You'd be better off just getting a professional bodyshop to sort the wings out if they're salvageable.  A competent outfit will know exactly how to fix your wings, if they aren't beyond repair.  Fortunately, I've used the same bodyshop for the past 15 years and I'm going to use them, as I too have one front wing slowly corroding from the inside.

VW most probably would've done a crap job in painting the wings, as they usually ask you to pay even more to have then blended into the doors.
Title: Re: Front wing rust warranty success!!
Post by: faheem08 on September 29, 2013, 02:38:25 am
they dont cover it if it is due to you own fault ie stone chip or scrapes etc
Title: Re: Front wing rust warranty success!!
Post by: vaheedakhtar on September 29, 2013, 02:15:26 pm

I've been chasing the Benfield VW group in the North East for a few weeks now - they are point blank refusing to do anything above a 50% contribution towards the wing rust on my car - on both sides.

They claim the rules changed on the 1st of June 2013 - where they were told they were't allowed to do the fix for free. They want £500 as my contribution.

Can someone please advice me?

Title: Re: Front wing rust warranty success!!
Post by: Marky5Mark on September 29, 2013, 04:25:32 pm
Can I also have this PDF sent to me please, looks like I better get on this sooner rather than later as it might end up they wont do any at all!!  :sad1:


just as a sideline to this has no one ever thought of writing to watchdog about this issue as ive seen stuff like this come up on their program before and with the high profile of the show and possible bad PR they seem to come around, specially as many many others have gotten them fixed for free and now we cant!!
Title: Re: Front wing rust warranty success!!
Post by: vaheedakhtar on September 30, 2013, 02:02:22 am

i have actually mentioned this to my wife, who works for the BBC. She said I should try all avenues available to me first, and then if nothing is still forthcoming from VW, she will make a few phone calls and see where the likes of me stand.

Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on September 30, 2013, 05:38:28 pm
Now this could become very interesting....... :popcornsoda:
Title: Re: Front wing rust warranty success!!
Post by: Parmo on September 30, 2013, 05:51:45 pm
Must be costing vwuk too much I'm guessing it's maybe a group action consumer protest to watchdog with the support of evidence from this thread to highlight vw change and difference in costs and the unfairness
Title: Re: Front wing rust warranty success!!
Post by: dmac1969 on September 30, 2013, 06:51:33 pm
Must be costing vwuk too much I'm guessing it's maybe a group action consumer protest to watchdog with the support of evidence from this thread to highlight vw change and difference in costs and the unfairness

Can you imagine how many Mk5s worldwide will be needing ths done? The Passat goes the same way as well I hear , it must be costing them an absolute fortune!
Title: Re: Front wing rust warranty success!!
Post by: xjay1337 on September 30, 2013, 07:25:05 pm
Can I also have this PDF sent to me please, looks like I better get on this sooner rather than later as it might end up they wont do any at all!!  :sad1:


just as a sideline to this has no one ever thought of writing to watchdog about this issue as ive seen stuff like this come up on their program before and with the high profile of the show and possible bad PR they seem to come around, specially as many many others have gotten them fixed for free and now we cant!!

They won't change their stance anyway.
I went through everything with my old car (and this GTI!)

Your only hope is to ask if the bodyshop is prepared to do any additional goodwill which will be matched by VW. EG VW UK offer 50%. Local retailer offer 25% and VW UK normally match additional dealer based contributions.
My dealer would not do any more than 50% and only by paying a large amount of money to get my bumper and bonnet resprayed, did they do the wings for free. I argued with it, presented them with reasoned arguments, letters and emails to senior managers within the UK, and in the end cut my losses as I could not be bothered.

You can buy pattern wings for about £30 each and to spray and blend would probably be around £350 both sides
So not really any price difference...

I would probably just buy pattern wings.
Title: Re: Front wing rust warranty success!!
Post by: Ryanedition30 on October 01, 2013, 10:42:10 am
Hello guys,

I took mine in today (After 9 weeks of trying to book it in but the only guy that could do it being either ill or on holiday).

He told me he can only do 50% for each wing and thats based on my car being a 54 Plate and because previous owners only used vw for servicing until 60k.

That sounds like absolute bull to me and an excuse to get out of honoring their own warranty.

Has anyone else had this and what did they do next? My friend works there and told me basically to kick up a fuss until thy agree to replace it all FOC.

Thanks Ryan
Title: Re: Front wing rust warranty success!!
Post by: afinchysparky on October 01, 2013, 04:39:20 pm

another slap in the face to owners like me who were flat refused any warranty work from the dealer and told to consult the dealer when I called vw customer service.

Dear VW... FCUK YOU.


....Have you tried referring them to the VW PDF document which recognises the fault and instructs how VW dealers should fix it?

No i need to find it and print it out. TBH i think I'll try the dealer in the next town which is a different franchise as well but would be handy to have this as ammo incase they are just as useless.

The down side is I bought it used from a guy in scotland so I have no history of taking it to my local dealer. Plus side is its got a VW history all be it at the scottish dealer.
Hi mate just thought i would let you know how i got on........ i took my car to my local dealer in Evesham and he was next to useless offering me 50% and no more, i then went to another dealer in hereford and they said the same so i raised my voice a little and kicked up a bit of a fuss saying that i will accept no less than 100% and he went away came back and said yes!! It is a load of crap about goodwill, it's a factory fault thats causing this and needs to be fixed regardless of service history, whether you have been there before or however many owners it's had i would have taken it to court and you need to threaten that too as there are a lot of people that have had it done for free put your foot down!!
Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on October 01, 2013, 04:48:32 pm
My dads experience is what we all want; both wings replaced 100% free, he bought the Polo 2 months previously 2nd hand from VW Benfield.
 Now the very same dealership and the rest are fobbing us off with this "new" policy. Clearly VW has turned the screws from a financial point of view, this problem stretches wide across their whole range of cars dating way back to 2005. Google searching highlights this rusty wing issue as a worldwide problem for them.
 All we want is reasonable customer service,attention and outcome from them and not this bullsh*t waiting times, bullsh*t price quotes and bullsh*t excuses....
Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on October 01, 2013, 04:56:28 pm

another slap in the face to owners like me who were flat refused any warranty work from the dealer and told to consult the dealer when I called vw customer service.

Dear VW... FCUK YOU.


....Have you tried referring them to the VW PDF document which recognises the fault and instructs how VW dealers should fix it?

No i need to find it and print it out. TBH i think I'll try the dealer in the next town which is a different franchise as well but would be handy to have this as ammo incase they are just as useless.

The down side is I bought it used from a guy in scotland so I have no history of taking it to my local dealer. Plus side is its got a VW history all be it at the scottish dealer.
Hi mate just thought i would let you know how i got on........ i took my car to my local dealer in Evesham and he was next to useless offering me 50% and no more, i then went to another dealer in hereford and they said the same so i raised my voice a little and kicked up a bit of a fuss saying that i will accept no less than 100% and he went away came back and said yes!! It is a load of crap about goodwill, it's a factory fault thats causing this and needs to be fixed regardless of service history, whether you have been there before or however many owners it's had i would have taken it to court and you need to threaten that too as there are a lot of people that have had it done for free put your foot down!!

The info above is from June 2012......... VW policy has changed since then mate.....for the worse. I took the pdf on my 3rd visit/plea, the fella said his hands were tied to 50% and only IF they have not been previously painted/repaired, otherwise its zero discount.
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on October 01, 2013, 10:18:32 pm
I would perservere. I told a friend about the pdf & known issue, car had inspection two weeks ago.

Car is a '54' plate GTI, 108k, FVWSH, but spent most of its life in Germany (serviceman previous owner).

Called today offering 50%, told them they were wasting his time. Called back 5 mins later, offered 70% with dealership contributing the other 30%, so basically FOC. Only doing his NS wing and sill as the OS has been painted at somepoint, but they are also covering the boot lid.

Never give up.

 :happy2:
Title: Re: Front wing rust warranty success!!
Post by: woahnowboys on October 09, 2013, 08:25:27 pm
I'd like to get this done, my wings are bubbling quite badly along the arches :sick:
Does anyone know if this warranty is likely applicable to 1.6 FSIs?
Or if there is a way of checking if my car is eligible?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on October 10, 2013, 07:10:36 pm
I'd like to get this done, my wings are bubbling quite badly along the arches :sick:
Does anyone know if this warranty is likely applicable to 1.6 FSIs?
Or if there is a way of checking if my car is eligible?

Really there's no reason why they shouldn't do yours. However they have always called the repairs a "goodwill gesture" and said it is not officially covered by rust warranty. It's a bit of a lottery as to whether they agree to repairs or not especially now that they are refusing more than ever.  I guess it's at least worth trying, you might get lucky!
Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on October 10, 2013, 08:21:25 pm
I would perservere. I told a friend about the pdf & known issue, car had inspection two weeks ago.

Car is a '54' plate GTI, 108k, FVWSH, but spent most of its life in Germany (serviceman previous owner).

Called today offering 50%, told them they were wasting his time. Called back 5 mins later, offered 70% with dealership contributing the other 30%, so basically FOC. Only doing his NS wing and sill as the OS has been painted at somepoint, but they are also covering the boot lid.

Never give up.

 :happy2:

Really????  :surprised:        So VW rang a customer back offering 70% and the Dealership contributing the other 30% for; a wing, sill AND bootlid??? ......mmmmmm.
 Its not normally a dealership cost in any shape or form tho in these circumstances yes?.
 We/I have been led to believe and understand that VW UK foots the bill for any goodwill work at no cost to any local dealership. The dealerships are re-embursed the full 100% of any costs incurred.
I can only presume that some form of extra work is being carried out and paid for by the customer on top of the above work mentioned in this case. I apologise if I sound in disbelief, but after mine and others recent treatment and the feedback mentioned here and other VW forums, I cant believe for a second that they would do what you have described mate, esp on a 9yr old car with over 100k on it  :confused:
Would love to know which dealership this is also, then we can all use this awesome outcome to our benefit  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on October 10, 2013, 08:31:27 pm
I would perservere. I told a friend about the pdf & known issue, car had inspection two weeks ago.

Car is a '54' plate GTI, 108k, FVWSH, but spent most of its life in Germany (serviceman previous owner).

Called today offering 50%, told them they were wasting his time. Called back 5 mins later, offered 70% with dealership contributing the other 30%, so basically FOC. Only doing his NS wing and sill as the OS has been painted at somepoint, but they are also covering the boot lid.

Never give up.

 :happy2:

Really????  :surprised:        So VW rang a customer back offering 70% and the Dealership contributing the other 30% for; a wing, sill AND bootlid??? ......mmmmmm.
 Its not normally a dealership cost in any shape or form tho in these circumstances yes?.
 We/I have been led to believe and understand that VW UK foots the bill for any goodwill work at no cost to any local dealership. The dealerships are re-embursed the full 100% of any costs incurred.
I can only presume that some form of extra work is being carried out and paid for by the customer on top of the above work mentioned in this case. I apologise if I sound in disbelief, but after mine and others recent treatment and the feedback mentioned here and other VW forums, I cant believe for a second that they would do what you have described mate, esp on a 9yr old car with over 100k on it  :confused:
Would love to know which dealership this is also, then we can all use this awesome outcome to our benefit  :happy2:

There is definately no cost to my mate having the work done. The quote for the wing declined was approx £700, so he laughed and said i'll leave that one.
Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on October 10, 2013, 09:17:40 pm
£700 for the wing sorted.... omfg not surprised he baulked at that, would've done the same, that price amounts to theft in my eyes!
Title: Re: Front wing rust warranty success!!
Post by: woahnowboys on October 11, 2013, 10:29:48 am
Awesome, I'll take a trip to VW on the weekend and see what they've got to say.
Sorry if I've missed something, but is there a link to this PDF?
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on October 11, 2013, 09:22:16 pm
Drop me a pm with email address i will send it over.
Title: Re: Front wing rust warranty success!!
Post by: Frodo-anni on October 11, 2013, 09:24:19 pm
Awesome, I'll take a trip to VW on the weekend and see what they've got to say.
Sorry if I've missed something, but is there a link to this PDF?

sent to your email  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: woahnowboys on October 11, 2013, 09:31:29 pm
Awesome, thanks very much! :smiley:
Title: Re: Front wing rust warranty success!!
Post by: PhilNUK on October 20, 2013, 01:42:33 am
Unfortunately I have found some rust and bubbling, but not where you guys seem to have commonly got it... Which concerns me as they might not cover it under the 'goodwill'

It's on the edge of the rear left hand panel where it meets the bumper, just below where the lights are.

Is it worth me going to VW about it?

Could someone email me the PDF too please?

bumburp69@hotmail.com

Cheers!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on October 21, 2013, 12:41:23 pm
.
VW WINGS RUST PDF

What the PDF explains is the reasons why the rust in the front wings has occurred - A design manufacturing fault which Volkswagen admit to internally by the existence of this PDF dicument!

Although, the foam pads were to reduce noise from Mk5 Golf DIESEL engines, they were also applied to other Mk5 Golfs in the range - Hence our problem.

it only applies to the front wings.

It's important to emphasise that this is NOT a standard VW warranty issue.

Also, a precedant has been set by all the dozens of Mk5 Golfs which have already been repaired free of charge regarding this exact issue.

However, if your wings paint thickness when measured has changed (due to aftermarket respray), VW can legitimately escape from their obligations.

I hope this helps.
Title: Re: Front wing rust warranty success!!
Post by: designer187 on October 21, 2013, 03:36:57 pm
HI Redrobin

After reading many posts about the front wing rust issues, I am preparing to go and see my local dealer about one of mine. As a new member I can't PM you but I'd be grateful if you could send me the PDF which I would like to arm myself with before talking to anyone.

My email is jen_mfp@hotmail.com

Thanks, and much appreciated.
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on October 21, 2013, 04:54:00 pm
HI Redrobin

After reading many posts about the front wing rust issues, I am preparing to go and see my local dealer about one of mine. As a new member I can't PM you but I'd be grateful if you could send me the PDF which I would like to arm myself with before talking to anyone.

My email is jen_mfp@hotmail.com

Thanks, and much appreciated.


....Emailed  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Jonneh on October 21, 2013, 06:55:13 pm
I've noticed that mine has bubbles under the paint but nothing showing through as yet! Prime evidence of it coming from within.

If you could pm me that pdf file too mate it'd be very much appreciated! Cheers.
Title: Re: Front wing rust warranty success!!
Post by: PhilNUK on October 22, 2013, 03:59:56 pm
here is mine above the rear arch... Obviously its not covered in the pdf so might cause a problem negotiating with VW.... but this is no way from a stone chip. A decent bodywork repair place has quoted me £170 to respray half this panel and sort this out.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fs116%2FPhilNUK%2Frust.jpg&hash=bdb59025f6f7d827dd9f6ee02272100ae6ffaac4)
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on October 22, 2013, 05:56:47 pm
I've noticed that mine has bubbles under the paint but nothing showing through as yet! Prime evidence of it coming from within.

If you could pm me that pdf file too mate it'd be very much appreciated! Cheers.


....Can't PM a PDF, so please either post or PM me your email address and it shall be yours!  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Mantronix16 on October 24, 2013, 12:49:41 pm
Hi there...newbie!

I'm also having problems with VW regarding a warranty claim for my wing and sill. Usual sketch, they have offered to pay 50% but i'm holding out for the full amount. I will keep you posted on my success as if they they dont come back with a better offer this week then i'm off to the small claims court.

Could someone email me a copy of the technical bulletin for the wing and let me know if one exists for the sill? andyhorne@hotmail.co.uk

Cheers all
Title: Re: Front wing rust warranty success!!
Post by: vaheedakhtar on October 24, 2013, 02:58:27 pm
I've noticed that mine has bubbles under the paint but nothing showing through as yet! Prime evidence of it coming from within.

If you could pm me that pdf file too mate it'd be very much appreciated! Cheers.


....Can't PM a PDF, so please either post or PM me your email address and it shall be yours!  :smiley:

Hi RR. Would you kindly also send it to myself as well, please. My dealer's not playing unless I pay £500.
Title: Re: Front wing rust warranty success!!
Post by: Jonneh on October 24, 2013, 03:02:38 pm
I've noticed that mine has bubbles under the paint but nothing showing through as yet! Prime evidence of it coming from within.

If you could pm me that pdf file too mate it'd be very much appreciated! Cheers.


....Can't PM a PDF, so please either post or PM me your email address and it shall be yours!  :smiley:

Ahh i see! I thought it was to a link.

Email is mauritious777@hotmail.com

Cheers dude!
Title: Re: Front wing rust warranty success!!
Post by: RedRobin on October 25, 2013, 10:15:08 am
I've noticed that mine has bubbles under the paint but nothing showing through as yet! Prime evidence of it coming from within.

If you could pm me that pdf file too mate it'd be very much appreciated! Cheers.


....Can't PM a PDF, so please either post or PM me your email address and it shall be yours!  :smiley:


Hi RR. Would you kindly also send it to myself as well, please. My dealer's not playing unless I pay £500.


....And your email is?...............   :popcornsoda:
Title: Re: Front wing rust warranty success!!
Post by: Jonneh on October 26, 2013, 10:41:51 pm
Cheers Mr Robin sir!
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on December 07, 2013, 09:26:58 pm
looks like I need this pdf aswell

noticed the paint is lifting on my drivers side wing on the lip

please send it to danny jones 66 AT Hotmail . com

cheers Dan
Title: Re: Front wing rust warranty success!!
Post by: mac456 on December 31, 2013, 01:49:50 pm
Can some one send me this pdf too. Mine have started to bubble  :happy2: has anyone had any quotes from paint shops to repair the front wing? If so how much?
Title: Re: Front wing rust warranty success!!
Post by: Mk5Dom on December 31, 2013, 02:19:19 pm
Any of you that want the PDF,  PM me your email address.


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)
Title: Re: Front wing rust warranty success!!
Post by: Gman30 on December 31, 2013, 04:05:32 pm
I've recently tried to book an appointment to see someone at my local dealer about the sills on my Eddy.

No call back surprise surprise!

How are people approaching the dealers on this issue? Are you contacting a friendly contact that you may have or are people just turning up and asking for a body quote and then saying this should be being done under the 12 year corrosion warranty?

Not happy that my 2007 car has rust spiders! My 20 year + old Mk1 GTI was no worse than my current car!


Thanks for the Advise in advance!
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on January 01, 2014, 11:35:30 am
^^^^  I just turned up at the dealer and asked for someone to look at it. Depends on dealer though, you may have to make an appointment. This can't be claimed for with the rust warranty though, its not covered by that. If they do it free it will be called a "goodwill gesture".
Title: Re: Front wing rust warranty success!!
Post by: BcPitta on January 01, 2014, 11:39:05 am
having mine picked up next week for the wings doing free of charge, has a friend at vw who managed to get me sorted luckily
Title: Re: Front wing rust warranty success!!
Post by: th3_f15t on January 01, 2014, 01:31:30 pm
Sorry to this, but can I just ask VW to inspect my car and get them to decide whether to replace the wing or do I need to go in armed with pictures and visible corrosion?
Title: Re: Front wing rust warranty success!!
Post by: BcPitta on January 01, 2014, 04:19:06 pm
it has to be inspected anyway so best off just driving in but they may refer you to another garage depending on what departments they have dude
Title: Re: Front wing rust warranty success!!
Post by: th3_f15t on January 01, 2014, 04:44:44 pm
Cheers for that. I think my local dealer has a body shop so will swing by Friday.
Title: Re: Front wing rust warranty success!!
Post by: vsgti on January 01, 2014, 08:45:30 pm
Any of you that want the PDF,  PM me your email address.


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)


Can you send me the pdf please - gtisingh at gmail.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: MrJohnVas on January 02, 2014, 01:27:33 am
Skimmed through the first five pages, but couldn't find what I was after so...

Where exactly am I looking for rust? I know it can be anywhere, but where is it most common?

Also, what is the PDF for that everyone is asking for?

Apologies for the silly q's
Title: Re: Front wing rust warranty success!!
Post by: edd666999 on January 02, 2014, 06:48:18 am
Skimmed through the first five pages, but couldn't find what I was after so...

Where exactly am I looking for rust? I know it can be anywhere, but where is it most common?

Also, what is the PDF for that everyone is asking for?

Apologies for the silly q's

Title of the thread is a dead give away.... "Front wing rust warranty success!!"

Do you have rust on your front wings? If so go to a VW dealer. They will take pictures and take paint depth readings to make sure the wings have not been painted. VWHQ will then offer you 50% contribution and thats where your struggle begins.
Title: Re: Front wing rust warranty success!!
Post by: th3_f15t on January 02, 2014, 09:38:13 am
Painting aside, how difficult is it to fit new front wings to the mk5 Golf? Reason I ask is because I was thinking of going for carbon fibre parts instead.

http://seiboncarbon.co.uk/products/carbon-fiber-fenders-for-2006-2008-volkswagen-golf-gti-10mm-wider.html#!prettyPhoto
Title: Re: Front wing rust warranty success!!
Post by: Scottymon on January 02, 2014, 10:31:22 am
Never tried it, but doesn't look hard mate...  Wheel off, liner out, bumper drop, wing off

http://m.youtube.com/watch?v=KsUTSDwjCgU
Title: Re: Front wing rust warranty success!!
Post by: th3_f15t on January 02, 2014, 11:00:34 am
The only concern I have with those wings I linked to is that they are fibreglass skeleton with carbon overlay. Is this normal for carbon parts?
Title: Re: Front wing rust warranty success!!
Post by: MrJohnVas on January 02, 2014, 11:39:33 am
Skimmed through the first five pages, but couldn't find what I was after so...

Where exactly am I looking for rust? I know it can be anywhere, but where is it most common?

Also, what is the PDF for that everyone is asking for?

Apologies for the silly q's

Title of the thread is a dead give away.... "Front wing rust warranty success!!"

Do you have rust on your front wings? If so go to a VW dealer. They will take pictures and take paint depth readings to make sure the wings have not been painted. VWHQ will then offer you 50% contribution and thats where your struggle begins.

Well that's a bit obvious but others are speaking of other parts of the car too

Thanks for the info regardless...
Title: Re: Front wing rust warranty success!!
Post by: D8MOA on January 02, 2014, 04:47:43 pm
went into vw today about my rusty wing and they told me bolloks to fixing it...... customer car were even worse and didn't want to listen to me
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on January 02, 2014, 06:14:34 pm
Skimmed through the first five pages, but couldn't find what I was after so...

Where exactly am I looking for rust? I know it can be anywhere, but where is it most common?

Also, what is the PDF for that everyone is asking for?

Apologies for the silly q's


I had it on both front wings and also under where the boot badge opens. Other people seem also seem to commonly find it on the front door sills and in the gap under the bottom of the boot glass.
Title: Re: Front wing rust warranty success!!
Post by: MrJohnVas on January 03, 2014, 01:41:25 am
Skimmed through the first five pages, but couldn't find what I was after so...

Where exactly am I looking for rust? I know it can be anywhere, but where is it most common?

Also, what is the PDF for that everyone is asking for?

Apologies for the silly q's

I had it on both front wings and also under where the boot badge opens. Other people seem also seem to commonly find it on the front door sills and in the gap under the bottom of the boot glass.
Title of the thread is a dead give away.... "Front wing rust warranty success!!"

Do you have rust on your front wings? If so go to a VW dealer. They will take pictures and take paint depth readings to make sure the wings have not been painted. VWHQ will then offer you 50% contribution and thats where your struggle begins.

Well that's a bit obvious but others are speaking of other parts of the car too

Thanks for the info regardless...

thanks mate - what I was looking for :)
Title: Re: Front wing rust warranty success!!
Post by: mac456 on January 03, 2014, 09:53:30 am
An update from me, I called my local VW dealer/body specialist's yesterday, and they said they would do 50% contribution maximum.

It worked out like £400 for the wing fitted, sprayed and blended. I am guessing I could get this price from any other bodyshop anyway??
Title: Re: Front wing rust warranty success!!
Post by: Scottymon on January 03, 2014, 11:49:24 am
^Absolutely... and if you have an easy colour to match like Black, you may not require a blend, depending how picky you are.  I replaced the boot of my Black 3 door and I cannot tell the difference between the bumper/wings and boot. :happy2:

Make sure the sponge is cut back before the new wing is added, as it will only happen again.
Title: Re: Front wing rust warranty success!!
Post by: Mk5Dom on January 03, 2014, 12:05:52 pm
VW paid 100% of mine. When they completed the work they told me the warranty didn't include blending. I went nuts.

It is noticeable that it is a different colour and I'm a bit disappointed with it all.

Going to look for a used steel grey wing and just run the risk of that one going to pot aswell. Atleast then it'll be a better match.


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)
Title: Re: Front wing rust warranty success!!
Post by: mac456 on January 03, 2014, 12:07:50 pm
^Absolutely... and if you have an easy colour to match like Black, you may not require a blend, depending how picky you are.  I replaced the boot of my Black 3 door and I cannot tell the difference between the bumper/wings and boot. :happy2:

Make sure the sponge is cut back before the new wing is added, as it will only happen again.

Thanks, That is good to know as I would rather give my money to a local bodyshop than to VW for them only to make more money from something they should fix for free anyway and have done already in the past! its a joke.
Title: Re: Front wing rust warranty success!!
Post by: mac456 on January 03, 2014, 12:10:02 pm
VW paid 100% of mine. When they completed the work they told me the warranty didn't include blending. I went nuts.

It is noticeable that it is a different colour and I'm a bit disappointed with it all.

Going to look for a used steel grey wing and just run the risk of that one going to pot aswell. Atleast then it'll be a better match.


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)

really thats not good! when did they do the work?
My car is also steel grey too! so I will also be on the look out  :grin:
Are all the wings the same on all golf models?
Title: Front wing rust warranty success!!
Post by: Mk5Dom on January 03, 2014, 12:20:09 pm
They did it in September. No courtesy car because of my age.

All wings are the same yes. SE, Match, R32, GTi etc.


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)
Title: Re: Front wing rust warranty success!!
Post by: Gman30 on January 22, 2014, 01:14:54 am
Took mine in today ref slight bubble on sill, guy at the dealer took all the paint depths and all was good. He said there was a recent 'tpi' for it what ever that means? Anyone in the know on this?

He was surprisingly positive they might honour it!

Fingers crossed!
Title: Re: Front wing rust warranty success!!
Post by: BcPitta on January 24, 2014, 02:35:20 pm
got mine back on tuesday, 2 new wings painted up and also painted my front door skins, i had a little dint next to the key hole that they didnt bother filling but hey beggers cant be choosers and im happy with the job looks spot on!
Title: Re: Front wing rust warranty success!!
Post by: usmangti on January 25, 2014, 10:07:00 pm
Any of you that want the PDF,  PM me your email address.


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)

PM'd, thanks :happy2:
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on February 18, 2014, 01:12:02 pm
Hmmm well ive just had my car inspected by Listers coventry and although they agree that the corrosion on both of my 2005 gti wings they are only willing to pay a 50% goodwill gesture as it is not a warranty issue  :mad: :mad: :mad:

Apparently this is not a corrosion warranty issue???
Title: Re: Front wing rust warranty success!!
Post by: Juicetin on February 18, 2014, 01:32:34 pm
Yup...thats the standard dealer response now.  You can make a claim directly to VW Customer Care, but the likelihood is that you won't get any more
Title: Re: Front wing rust warranty success!!
Post by: mvb12 on February 18, 2014, 01:35:50 pm
Yup...thats the standard dealer response now.  You can make a claim directly to VW Customer Care, but the likelihood is that you won't get any more

Incorrect, my car is with the stealers now and picked up a courtesy Polo FOC.

Forgot to mention its at no cost to me.
Title: Re: Front wing rust warranty success!!
Post by: bigmig95 on February 18, 2014, 01:43:32 pm
Hmmm well ive just had my car inspected by Listers coventry and although they agree that the corrosion on both of my 2005 gti wings they are only willing to pay a 50% goodwill gesture as it is not a warranty issue  :mad: :mad: :mad:

Apparently this is not a corrosion warranty issue???

Listers Coventry did mine and I was in the same boat as you middle of last year.  Check inside your tailgate handle as well they did that at 50/50 split as well.    :happy2:
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on February 18, 2014, 05:04:45 pm
Yup...thats the standard dealer response now.  You can make a claim directly to VW Customer Care, but the likelihood is that you won't get any more

Incorrect, my car is with the stealers now and picked up a courtesy Polo FOC.

Forgot to mention its at no cost to me.

Which dealer is it at mate? What age is your car?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on February 18, 2014, 06:26:31 pm
Hmmm well ive just had my car inspected by Listers coventry and although they agree that the corrosion on both of my 2005 gti wings they are only willing to pay a 50% goodwill gesture as it is not a warranty issue  :mad: :mad: :mad:

Apparently this is not a corrosion warranty issue???

Yep, they won't honour it under the corrosion warranty. However, when they do replace the wings for free, they just call it a "goodwill gesture". Kick up a fuss and they might give you a better offer.
Title: Re: Front wing rust warranty success!!
Post by: Scooby mic on February 18, 2014, 07:21:24 pm
Can I ask
What's the reason they give for it not being covered by 12 yr anti corrosion garrentee ?
As isn't rust corrosion ?
Had a clean of mine today and both wings are bad
Mick
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on February 18, 2014, 08:04:24 pm
Apparently it's not corrosion........
Title: Re: Front wing rust warranty success!!
Post by: Adam-golf on February 19, 2014, 12:53:51 pm
Mine are pretty bad but I'm not sure if mine would be covered.

They had tiger seal put underneath by the last owner and where I've had wider wheels on it's taken that of and also taken the paint with it.

Would vw still cover me?
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on February 19, 2014, 01:23:10 pm
I very much doubt it mate if my experience is anything to go by........................  :mad:
Title: Re: Front wing rust warranty success!!
Post by: Adam-golf on February 19, 2014, 05:56:57 pm
 :sad1:
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on February 19, 2014, 06:51:47 pm
Can I ask
What's the reason they give for it not being covered by 12 yr anti corrosion garrentee ?
As isn't rust corrosion ?
Had a clean of mine today and both wings are bad
Mick

They said that the corrosion has to be from inside out and it has to have perforated the body. Stupid really because no-one is gonna wait till there is a hole in the body before they take it to get the rust looked at! Just a cleverly worded warranty so they have to pay out as rarely as possible I guess.
Title: Re: Front wing rust warranty success!!
Post by: dav1e on February 19, 2014, 08:44:52 pm
Hi, I got my mk5 back from the bodyshop last week with new front wings replaced and painted. Originally VW said I would have to pay 50% of the cost which was £450 but then they said that if I got a major service done at my local VW dealer for £299 they would pay the full cost. I suppose £299 is better than £450 but I would rather have paid nothing. Still at least the bodyshop did an excellent job and they gave the car a really good valet and polish so all I had to do was to giv e it a good coat of collinite - need my sunglasses on now!
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on February 24, 2014, 03:52:18 pm
Well ive just got off the phone to James @VW customer services.

I've never been given so much flanel in all my life! There is no way on gods earth that they will budge from the 50% good will that i was offered originally by the dealer that inspected my car  :mad:

Even after threatening them with the small claims court he continually repeated the 'anti perforation' line is not the same as anit corrosion and not covered under that warranty!

Going to get quotes from local bodyshops and scour ebay for second hand tornado red wings.

f*ck you VW and your customer service department  :stupid:
Title: Re:
Post by: MPS on February 24, 2014, 10:11:47 pm
They've obviously changed their stance as I had both wings replaced 100% free, that was about 15 months ago I think.

Sent from my HTC Desire X using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Gobytibbs on March 04, 2014, 06:51:22 am
I have had mine expected and awaiting the phonecall. No doubt its going to cost an arm and a leg. As a corporate company you would hope they are consistent in their dealings with their customers and I get the same deal as MVB.
Title: Re: Front wing rust warranty success!!
Post by: chris s on March 04, 2014, 07:39:38 am
I'm in the same position, having mine inspected on 24th march and then I guess it's the same wait until vw customer services offer 50% unless they've changed their mind again
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on March 04, 2014, 09:44:11 am
I was washing my car at the weekend and realised that my passenger side wing has started to bubble  :scared:

From what I can see the driver's side is completely clean and shows absolutely no signs, I guess maybe being the hedge/muddier side when I drive through country lanes on a daily basis must have had a negative effect, not that I don't clean the car regularly (usually fortnightly at most but almost weekly at the moment).

I'm going to ring VW today and see what they say, did you guys start by going through your local dealer or did you go overt their head and straight to VW central?  Not looking forward to another cost on top of my recent expenditure (got the cam belt done yesterday) and I don't think there will be many Graphite Blue wings for sale on Ebay to pick up one second hand.
Title: Re: Front wing rust warranty success!!
Post by: Gobytibbs on March 04, 2014, 01:49:04 pm
I went straight to the dealers mate, explained the problem and they were already aware of the process. I was told to come back in 3 days time where a young lady took pictures with her iphone in the wet; you could hardly see anything. The way she was with the car gives me the feeling its a done deal already and I'll be getting the same warranty avoiding excuses. I think it mentioned earlier that it'll cost us about £500 after the 50% discount.

I have however found these if you can fit/remove yourselves and may be able to get some of the cost back selling the old wings if the rust isnt that bad:

http://www.readytofitpanels.co.uk/rtfp_joomla/index.php?page=shop.product_details&flypage=flypage.tpl&product_id=16589&category_id=5401&option=com_virtuemart&Itemid=84
Title: Re: Front wing rust warranty success!!
Post by: Vwgticrazy on March 04, 2014, 02:00:57 pm
I went straight to the dealers mate, explained the problem and they were already aware of the process. I was told to come back in 3 days time where a young lady took pictures with her iphone in the wet; you could hardly see anything. The way she was with the car gives me the feeling its a done deal already and I'll be getting the same warranty avoiding excuses. I think it mentioned earlier that it'll cost us about £500 after the 50% discount.

I have however found these if you can fit/remove yourselves and may be able to get some of the cost back selling the old wings if the rust isnt that bad:

http://www.readytofitpanels.co.uk/rtfp_joomla/index.php?page=shop.product_details&flypage=flypage.tpl&product_id=16589&category_id=5401&option=com_virtuemart&Itemid=84

What gets me is ive been offered 75% and my car going in Thursday !and others are having there's done with 100% payment by vw,the inconsistently is a joke
Title: Re: Front wing rust warranty success!!
Post by: jonnboyy69 on March 04, 2014, 02:15:39 pm
Its an even bigger joke when VW moved the goalposts last year and now only offer 50% on untouched wings....
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on March 04, 2014, 02:25:41 pm
£500 after discount  :scared:

Just spent £400 on a Cam belt and water pump.  Seems like at the moment its a never ending money pit, needs 2 new tyre and an MOT/Tax next month too.  I might have to do some serious shouting or go down that pre-painted panels route, can't be that hard to fit them yourself.
Title: Re: Front wing rust warranty success!!
Post by: Vwgticrazy on March 04, 2014, 02:32:14 pm
If you want preprinted panels give carpartsexpress a ring top bloke and highly recommended
Title: Re: Front wing rust warranty success!!
Post by: mvb12 on March 04, 2014, 02:44:24 pm
Yup...thats the standard dealer response now.  You can make a claim directly to VW Customer Care, but the likelihood is that you won't get any more

Incorrect, my car is with the stealers now and picked up a courtesy Polo FOC.

Forgot to mention its at no cost to me.

Which dealer is it at mate? What age is your car?

VW Sevenoaks - 07 Plate
Title: Re: Front wing rust warranty success!!
Post by: mvb12 on March 04, 2014, 02:58:20 pm
I have had mine expected and awaiting the phonecall. No doubt its going to cost an arm and a leg. As a corporate company you would hope they are consistent in their dealings with their customers and I get the same deal as MVB.

Right, picked her up Saturday just gone. she had been with Sevenoaks for two weeks due to some "issues" in week one as I wasn't happy with it so it stayed for another week.

It was funny seeing my car right at the entrance to the dealership and the staff all know who I was  :grin:

Wings look fab, slight alignment issue on the drivers side but will sort that out. The body shop was closed on Saturday and I couldn't bare driving the Polo again  :laugh:

Anyone going to VW Sevenoaks to sort out the rust issue, just speak to Lee in the bodyshop.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Gobytibbs on March 04, 2014, 04:00:05 pm
I'm from Ashford so a little drive might save me £500. MVB were there any issues with service history etc?
Title: Re: Front wing rust warranty success!!
Post by: chris s on March 04, 2014, 07:10:39 pm
I'll keep this post updated with my experiences in a couple of weeks as who knows what if anything I will get offered?!? But my passenger side wheel arch is the only place rust is visible so seems to be a theme
Title: Re: Front wing rust warranty success!!
Post by: mvb12 on March 04, 2014, 08:34:33 pm
I'm from Ashford so a little drive might save me £500. MVB were there any issues with service history etc?

no, mines is FVWSH  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on March 04, 2014, 09:24:07 pm
I'll keep this post updated with my experiences in a couple of weeks as who knows what if anything I will get offered?!? But my passenger side wheel arch is the only place rust is visible so seems to be a theme

My guess would be that being road edge/ hedge/ puddle side it takes much more abuse than the drivers side so might be a bit more prone to rusting, mine has the same, nothing on the drivers side but a massive bubble on the passenger.
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on March 05, 2014, 04:33:30 pm
Just had a conversation with my local VW (Yeovil) I'm heading down on Saturday and they're going to go through what appears to be the usual routine, taking paint measurements, photos and the details surrounding the age/milage of the car.  On face value the guy I spoke to seemed very helpful and told me exactly what the "fault" generally is and what VW are doing about it so it looks fairly promising at the moment.
Title: Re: Front wing rust warranty success!!
Post by: Juicetin on March 06, 2014, 08:38:53 am
Keep us posted Dave7692...this is what happened to me...the dealer (in fact 2 dealers) did all of that prep and they referred a claim to VW saying they would do all they could...but VW came back with a 50% goodwill offer. They wouldn't budge, despite me escalating it to Director level at VW.
I am interested to know how you get on.
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on March 06, 2014, 11:22:45 am
Keep us posted Dave7692...this is what happened to me...the dealer (in fact 2 dealers) did all of that prep and they referred a claim to VW saying they would do all they could...but VW came back with a 50% goodwill offer. They wouldn't budge, despite me escalating it to Director level at VW.
I am interested to know how you get on.

Yeah one thing he did mention to me is that VW take milage and age of the car into account, which mine is an 06 which means its one of the earlier MK5's but its only done 65k in that time and has been very well looked after.  If they come back with an offer like that I'd argue tooth and nail that I shouldn't have to pay that much for a widespread latent defect that occurs as a result of a design flaw on the cars.  You could understand the 50% offer if this was a highly isolated incident but given how common it is you'd think they'd have to be more lenient.
Title: Re: Front wing rust warranty success!!
Post by: Gobytibbs on March 06, 2014, 01:16:54 pm
Just had the phone call, looking at (this is what I will have to pay in total with 50% goodwill) 331£ repaired or if they need replacing 387£. Better than I had expected.

I am thinking pay 50£ extra for brand new parts and request the old wings back as I can sell and try and recoup a little of the expenditure.
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on March 08, 2014, 12:25:53 pm
Just went down and met one of the guys at Yeovil VW.

He looked all the way around the car and unfortunately it looks like my arch with the rust has been patched by the previous owner.  He showed me across the car that the paint depth device was reading between 135 and 145 across the whole car except that lower section of the arch which read between 200 and 220 which obviously points to a previous repair job.  He's said he'll send it off to VW but to not hold out much hope in terms of them being forthcoming to help me pay for any work.

I'm a bit disappointed but luckily through having both my GTI and R32 style bumpers sprayed and fitted I've got quite a good relationship with the local bodyshop so I might take it there and have it done, if its already been patched once theres not much point in letting VW rob me blind for the full cost.  Either that or I might look a little more into that company mentioned a couple of pages ago that provide pre-painted new wings which I should then be able to fit myself, might have to ask around for some photos of people who've used them just to check the quality/fit.
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on March 09, 2014, 05:55:39 am
after finding the smallest piece of bubbling on my wing I have been to vw and they have offered me

75% on 2 new wings
I have to have the car serviced £149
I have to pay for blending both door bonnet and front bumper he would give me 50% off

total was around 900 quid actual price was about 2800

so off to my paint guy and he is doing front and rear bumpers 2 doors 2 wings and bonnet both side skirts and cills £650

so I am going to wait for better weather and book it in with him

dan..
Title: Re: Front wing rust warranty success!!
Post by: chris s on March 24, 2014, 07:47:39 pm
Well just been to my local vw dealer, benfield in Newcastle, where I was offered a 75% goodwill contribtion for 2 new front wings making my contribution £225.11 all in. Not the best outcome possible but better than I was expecting
Title: Re: Front wing rust warranty success!!
Post by: skard on March 24, 2014, 09:11:29 pm
Well just been to my local vw dealer, benfield in Newcastle, where I was offered a 75% goodwill contribtion for 2 new front wings making my contribution £225.11 all in. Not the best outcome possible but better than I was expecting

I was up there today, did you speak to Lee! Helpful chap he is.

I also paid a contribution for the wing just done, but the bodyshop damaged my side skirt in the process, so take pics before you put it in!
Title: Re: Front wing rust warranty success!!
Post by: WHOZBOSS on March 25, 2014, 11:19:58 pm
Hey guys, I've got rust on both wings and beginning of rust just under the vw badge on the bootlid, will this all be under warranty?
Title: Re: Front wing rust warranty success!!
Post by: Garf on March 26, 2014, 08:31:54 am
Great thread full of information.

Im going to head over to Alan Day VW (My car was bought from there and only ever serviced there every time) and get an inspection done on my 2005 GTi in Reflex Silver.

Does the colour difference vary depending on the Colour of the car?
Title: Re: Front wing rust warranty success!!
Post by: Jonneh on March 26, 2014, 09:45:26 am
Looks like i'm getting all of mine sorted - both front wings, didn't even really need to push that hard....

It must depend on the dealer! But I did buy mine from this dealer and also get an extended warranty. So it was their paint team that said the car was 'perfect' to me. And now I've got a rear rusty arch too which they supposedly sorted before I bought it. They're going to be getting the car back inserted somewhere very shortly.
Title: Re: Front wing rust warranty success!!
Post by: TomKenn on June 08, 2014, 08:28:48 pm
I had 2 new wings done under warranty last week and didn't have any trouble at all. The guy at Blackburn vw took readings on the 22nd of may, called me on the 24th to say vw have approved the new wings! Both of the wings have had paint in the past too! The paint reading was over 350 on one of the wings. Maybe he didn't tell vw that haha.

Edit: the car is an 05 with 90,000 miles
Title: Re: Front wing rust warranty success!!
Post by: !tf on June 09, 2014, 08:11:00 am
I had 2 new wings done under warranty last week and didn't have any trouble at all. The guy at Blackburn vw took readings on the 22nd of may, called me on the 24th to say vw have approved the new wings! Both of the wings have had paint in the past too! The paint reading was over 350 on one of the wings. Maybe he didn't tell vw that haha.

Edit: the car is an 05 with 90,000 miles

He must not have! I had mine assessed on Friday and was out of the tolerance by about 15-20 in places and over a 100 in others and hes denied it.
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on June 09, 2014, 10:09:03 am
I had 2 new wings done under warranty last week and didn't have any trouble at all. The guy at Blackburn vw took readings on the 22nd of may, called me on the 24th to say vw have approved the new wings! Both of the wings have had paint in the past too! The paint reading was over 350 on one of the wings. Maybe he didn't tell vw that haha.

Edit: the car is an 05 with 90,000 miles

How can an 06 car with 65k get a different response/outcome from that of an 05 car with 95k??? :confused: .....com
Title: Re: Front wing rust warranty success!!
Post by: chris s on June 17, 2014, 04:01:54 pm
Just managed to get a full refund for the 25% contribution I had to make .... Result!!!
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on June 17, 2014, 08:01:08 pm
I am hoping to have my drivers side wing done as soon as i have the car on the road, Ive had it a couple of months and just doing some work on it before i put it on the road.
 I am just in the middle of having the rear axle powder coated and all new arms and bushes (Febi bilstein) Fitted, Along with all new brake pads and drilled grooved and vented discs. I am also fitting all new brake dust shields, 2 front arm lower rear mounts and rear lower engine mount stabilizer.
 Will also be fitting 2 new fog lights with new bulbs in the bumper, Its cost me a few quid up until now but once done should be a good car again.
 It has covered 120k but has full VW service history, And have bubbling/crusty patch on top center of the wing. Just wondering if this will be done through the VW panel warranty or will it be a contribution jobby?
  Cheers.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on June 17, 2014, 09:04:27 pm
I am hoping to have my drivers side wing done as soon as i have the car on the road, Ive had it a couple of months and just doing some work on it before i put it on the road.
 I am just in the middle of having the rear axle powder coated and all new arms and bushes (Febi bilstein) Fitted, Along with all new brake pads and drilled grooved and vented discs. I am also fitting all new brake dust shields, 2 front arm lower rear mounts and rear lower engine mount stabilizer.
 Will also be fitting 2 new fog lights with new bulbs in the bumper, Its cost me a few quid up until now but once done should be a good car again.
 It has covered 120k but has full VW service history, And have bubbling/crusty patch on top center of the wing. Just wondering if this will be done through the VW panel warranty or will it be a contribution jobby?
  Cheers.

Take it to your local dealer and ask them. They are the only ones who can give you a certain answer. It can be a bit of a lottery i'm afraid.
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on September 14, 2014, 03:02:24 pm
After reading a different thread and heard about this issue im glad I've discovered this.
My left wing has rust issues and slight bubbling, and also on the sills. It's quite rusty. Gum a ask them about it on Monday when I book in for them to diagnose that my car does have a mechatronic unit as the garage I bought it from are to scared to admit that's the problem!
Title: Re: Front wing rust warranty success!!
Post by: PT82 on September 14, 2014, 08:23:42 pm
Hi guys, could someone please email me the PDF attachment

Pt82boxer at gmail.com
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on September 14, 2014, 09:06:01 pm
Should be there now mate.
Title: Re: Front wing rust warranty success!!
Post by: PT82 on September 14, 2014, 09:42:52 pm
Many thanks Andy. I do not have issues at the moment (although I have only had my car 4 days so need to check thoroughly) but this is good ammo should I need it.

Very impressed with the helpfulness of this forum so far!  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on September 14, 2014, 09:47:10 pm
From what I can gather the issue was caused due to the foam/sponge thing for sound deadening, I seen a different thread earlier with how to sort it. Might even be on that PDF. I'd grt it checked if I were you, saves any future trouble.

Does anyone know what the crack is with this problem on the door sills as mine are rusty right below the wings.
Title: Re: Front wing rust warranty success!!
Post by: K9 on September 14, 2014, 09:50:15 pm
From what I can gather the issue was caused due to the foam/sponge thing for sound deadening, I seen a different thread earlier with how to sort it. Might even be on that PDF. I'd grt it checked if I were you, saves any future trouble.

Does anyone know what the crack is with this problem on the door sills as mine are rusty right below the wings.
same as you m8!
Title: Re: Front wing rust warranty success!!
Post by: bbfb10 on September 14, 2014, 09:54:12 pm
If anyone has problems with the warranty, get in touch. I am happy to provide case details, contacts etc to those who need it from my claim.
Title: Re: Front wing rust warranty success!!
Post by: PT82 on September 14, 2014, 10:00:45 pm
From what I can gather the issue was caused due to the foam/sponge thing for sound deadening, I seen a different thread earlier with how to sort it. Might even be on that PDF. I'd grt it checked if I were you, saves any future

Will do buddy, I have a new cambelt, water pump and service booked in at AP Automotive in Telford on Friday so will get Ant to inspect and do the liner mod.

If anyone has problems with the warranty, get in touch. I am happy to provide case details, contacts etc to those who need it from my claim.

Very good of you, quoted this so I can find through my posts in future if needed.  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on September 14, 2014, 10:03:44 pm
If anyone has problems with the warranty, get in touch. I am happy to provide case details, contacts etc to those who need it from my claim.

Not sure if you've already wrote your story but I'm not reading through 44 pages lol.
Would you mind explaining it please.
Title: Re: Front wing rust warranty success!!
Post by: K9 on September 14, 2014, 10:28:27 pm
what about rust right under the wing? at the corner? warranty?
Title: Re: Front wing rust warranty success!!
Post by: bbfb10 on September 15, 2014, 08:45:11 am
For the benefit of certain people who cant be arsed to read through threads :signLOL:

I bought my 55 plate GTI in April, 3 previous owners, part VW history, part indy history. Managed to get a chunk of cash off the asking price for the rusty wings. Literally 3 days later took it to my local VW bodyshop (Parkway VW, Derby) and got the guy to take pics and do paint measurements etc. was told he would put the case to VW and get back to me. I told him l knew of the change of stance by VW and expected a 100% contribution.
Within 3 hours l had a phone call back from Parkway saying VW had offered 50% contribution, but he advised me to escalate the offer. I phoned VW customer care on 08000833914 and spoke to a guy called Arnie. Told him what l knew about others getting 100% contributions, told him l only ever had driven VW's (slight fib, but my last 3 cars have been Golfs) and that I expected better of VW and that they should honour their warranty conditions. Arnie said that he would escalate the case and that "Either James or Jane" would ring me back. My case number was: VW-2014/04-100524.
On 30/4/14 I had a call back advising me that my car was booked in at Parkway for both wings to be replaced on 19/5 with VW paying 100%.

Hope this helps.
Title: Re: Front wing rust warranty success!!
Post by: phatmuther on September 15, 2014, 10:01:35 pm
Got mine done a few weeks back, but forgot to post!

Went done to Listers body shop in Coventry to get it checked. 20 mins to have a look round and take some readings, guy told me no problem, will be done free of charge. Went on to say its a big problem etc etc. Wouldn't do my rear badge rust though, only offered 50% towards it.

Booked in a few weeks later, dropped it off and got myself a badass Seat Mii  :laugh:  4 days later picked it up, job done!
Looks as if they were blended in as they don't look out of place.

Overall, good experience  :congrats:
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on September 16, 2014, 06:19:40 pm
Good result mate. Coventry is my nearest dealer with a body shop so I'll be giving them a call soon  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: pudding on September 23, 2014, 04:45:06 pm
Hi, I'm new here, but thought I'd add to this.

I picked up my 07 Edition 30 just over 2 weeks ago.  It's a black one and black paint + dark wheel arch meant I couldn't see any rust on the wings during the viewing.

However, after getting the car home, I jacked up the offside, removed the arch liner and low and behold, the paint is just starting to bulge on the arch lip, directly below the foam.   It's far from bad and I'd estimate it's 12-18 months away from spreading around to the front of the wings.  No sign of rust at all on the nearside.

Wanting to catch it early, I took it to Inchcape VW in Colchester last week. My car is FSH, standard and factory paint thickness (around 130 microns).   A few days later the car got booked into their body shop, no questions asked.  No contribution required from me. 

As the rusting is in it's very early stages, I've asked for a repair in preference to replacement because I don't want a paint mismatch.  The VW guy said it's up to the body shop to decide that.  If they can't guarantee the rust won't come back, they will replace the wing.  If it comes to that, I will happily stump up for the blending.   Whilst they're there and have the paint gun in their hand and all that.

Good luck people.   If your car is original and accident free, there is no reason why you shouldn't get 100% contribution, but in the first instance, don't go in there with a defensive attitude, especially if the dealer you choose doesn't know you or your car.  Play nice and you're more likely to get the result you're looking for  :happy2:

Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on October 01, 2014, 07:52:59 pm
Well I'm booked in to listers Coventry tomorrow for inspection. Wish me luck chaps :signLOL:
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on October 02, 2014, 01:46:04 pm
Been to have the car inspected @Listers Coventry and they've agreed to carry out the warranty repair  :laugh:

Just got to wait for them to book me in now but there's a 6 week wait.

Still anything is worth waiting for if its free  :signLOL:
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 02, 2014, 09:10:44 pm
Had my inspection done 2 days ago by Peter Coopers in Southampton

Would someone be so kind as to forward on the PDF. woodfordjh at gmail.com

Cheers
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on October 02, 2014, 09:18:13 pm
What did they say?
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 02, 2014, 10:30:38 pm
Still waiting on a response from their body shop based in Bognor Regis
Title: Re: Front wing rust warranty success!!
Post by: Salt_258 on October 04, 2014, 07:52:21 am
Gonna head to my local vw today and try my best to get the wings sorted

Any chance of the off guys

Email

Salt_258@hotmail.com

Thank you
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 09, 2014, 04:46:00 pm
Over a week and no response from VW yet. I rang the bodyshop a few days ago and it's in progress and can take 7-10 days apparently. Seriously un-impressed by VW customer service so far - from the dealer, to the bodyshop to the head office.
Title: Re: Front wing rust warranty success!!
Post by: chris-182 on October 10, 2014, 07:42:03 am
Mine were both replaced along with repaired sills 100% under warranty from lightcliffe liverpool about 4 weeks ago :)
Title: Re: Front wing rust warranty success!!
Post by: jk99 on October 10, 2014, 12:57:14 pm
Apologies for being lazy and not going back through the thread, but has anybody had VW look for a fee up front just to do an inspection?

I'm based in Ireland so the dealer network probably operates to a different set of rules over here. Of the dealers I've approached one has just said outright that they wouldn't entertain it, and the other is looking for €100 as an inspection fee with the reassurance that my issue most likely wouldn't be covered under warranty. (This was over the phone without even viewing the car)

Just wondering what other members experiences were..
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on October 10, 2014, 03:36:22 pm
Apologies for being lazy and not going back through the thread, but has anybody had VW look for a fee up front just to do an inspection?

I'm based in Ireland so the dealer network probably operates to a different set of rules over here. Of the dealers I've approached one has just said outright that they wouldn't entertain it, and the other is looking for €100 as an inspection fee with the reassurance that my issue most likely wouldn't be covered under warranty. (This was over the phone without even viewing the car)

Just wondering what other members experiences were..

I had no inspection fee and I've not heard of anyone else having to pay one. My 'inspection' took about two minutes and just involved me showing the guy the affected areas and him taking a picture of it. Maybe it's different in Ireland though.
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on October 10, 2014, 07:14:48 pm
Popped in today.. had photos taken of O/S/F sill (corrosion on corner) and N/S sill door shut area (two spots of corrosion starting)
Should hear in around 10 days.
Title: Re: Front wing rust warranty success!!
Post by: Stooey on October 11, 2014, 08:34:55 am
Well after reading this thread im heading into my local vw dealer at 9am this morning to chance my luck, I hope the fix it for me as I have BAD corrosion on my offside front wheel arch just at the top which I hope will be covered 100% and some not to bad on the top side of my sills in the door shuts which im hopping for 50% really.

Wish me much haha

Also if anybody could send me the pdf my email is

s7000ey@aol.com

Cheers
Title: Re: Front wing rust warranty success!!
Post by: jedi-knight83 on October 13, 2014, 11:06:46 am
Anyone have any experience of them also honouring the warranty on a golf plus? My dads just bought one and it has the same rust issues as mine did.
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on October 13, 2014, 01:33:22 pm
Anyone have any experience of them also honouring the warranty on a golf plus? My dads just bought one and it has the same rust issues as mine did.

I don't know personally but the corrosion warranty is the same, if the car has original paint and corrosion not started from stone chip it should be covered as normal  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: edd30 on October 14, 2014, 03:13:42 pm
Where can I get the VW tech bulletin from ?
Thanks
Title: Re: Front wing rust warranty success!!
Post by: D Squared on October 15, 2014, 11:58:00 am
Where can I get the VW tech bulletin from ?
Thanks

ditto, can someone send it to me?

thedarkes@btinternet.com

Thanks
Title: Re: Front wing rust warranty success!!
Post by: bigmig95 on October 15, 2014, 12:19:07 pm
Where can I get the VW tech bulletin from ?
Thanks

ditto, can someone send it to me?

thedarkes@btinternet.com

Thanks

You only had to ask !!! :happy2:  sent it to work mate
Title: Re: Front wing rust warranty success!!
Post by: bigmig95 on October 15, 2014, 12:20:56 pm
Where can I get the VW tech bulletin from ?
Thanks

ditto, can someone send it to me?

thedarkes@btinternet.com

Thanks

You only had to ask !!! :happy2:  sent it to work mate

@edd30 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10777) Send me your mail address and I'll pop a copy across  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: D Squared on October 15, 2014, 12:48:08 pm
haha should of known mate....

Thankyou
Title: Re: Front wing rust warranty success!!
Post by: missymckay on October 17, 2014, 11:06:15 am
The guy from VW in Chelmsford has just been out to look at my car, he will send his report through to VW today so fingers crossed they agree to the recommendations (one new wing, one repair)
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 17, 2014, 01:44:54 pm
Still no decision from VW yet since the initial inspection on 1st October at Peter Cooper Southampton!

This is despite me ringing their bodyshop and customer services for updates. The communication has been simply crap, from what I can understand from their vague answers it is still being deliberated by VW claims department.
Title: Re: Front wing rust warranty success!!
Post by: Tarmac_Terrorist on October 17, 2014, 10:05:25 pm
Wow, amazed so many corrosion issues  :confused:

Has anyone considered how many cars on average are affected.... 1 in 4.    1 in 20?
Always reads worse on a forum as you get a collective catalogue of issues.
Title: Re: Front wing rust warranty success!!
Post by: missymckay on October 23, 2014, 04:38:14 pm
VW have agreed to the repair/replacement on mine with no costs. Booked in early part of November  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on October 23, 2014, 06:23:39 pm
Anyone had sills done?
Title: Re: Front wing rust warranty success!!
Post by: Monty0881 on October 23, 2014, 07:51:23 pm
Had my wings done earlier this year... They ordered the wings after only speaking to me over the phone! No hassle what so ever, 2 new wings.

They made a fab job too, and I'm a paint sprayer myself. I couldn't have done any better.
Title: Re: Front wing rust warranty success!!
Post by: Scottymon on October 23, 2014, 08:09:45 pm
Had my wings done earlier this year... They ordered the wings after only speaking to me over the phone! No hassle what so ever, 2 new wings.

They made a fab job too, and I'm a paint sprayer myself. I couldn't have done any better.

Where was this mate?
Title: Re: Front wing rust warranty success!!
Post by: Monty0881 on October 23, 2014, 08:43:13 pm
Was at hayseldens bodyshop in thurnscoe (bodyshop used by doncaster and Barnsley VW) I even got a polo to rip about in while my jetta was in. Had it longer than expected as they "ordered golf wings instead of jetta"

They made a good job, North Sea Green isn't the easiest to match! ...trust me
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 25, 2014, 12:27:39 pm
After nearly 4 weeks VW have agreed 100% replacement on both front wings but 50% for the tailgate which I am going to dispute.

What I don't understand is how some people have had almost instant approval. From what Peter Coopers told me it was VW who were holding things up with the decision making but somehow I think it was just Peter Coopers making excuses for poor service.
Title: Re: Front wing rust warranty success!!
Post by: basman on October 25, 2014, 01:07:30 pm
Just found out from VW that they will replace both my 05 GTI's front wings free of charge because of the wheel arch rust. Result!!!   :happy2:

are you the only owner on your car ?? normally vw try to get out of this??
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on October 25, 2014, 01:08:41 pm
We were notified within days that VW had agreed to change both wings on ours, The wings have indeed been changed and looks a good job too! So can't fault them there!
But as for the paint match (Black LC9Z) is piss poor, I went to collect the car in the pissing down rain and noticed it before they took the car inside and dried it with a chammy where it looked even worse, Kind of had a blue pearl effect to it.
 We are now awaiting to see what is going to happen.
Just be aware that the wings are painted off the car (Well ours were anyway!) And the straight edge colour difference stands out like a sore thumb!
They are also saying they don't blend in any warranty paintwork, But as our car went in all the same colour were expecting it back with a better match than it currently has.
 I am not going to slag them off just yet as after 45 minutes standing there arguing with 4 blokes they have said they would get in touch with VW customer services to see what they could do with regards to painting the bonnet and doors to try and get a better blend.
  They knew the paint match was sh*t but tried to fob off the 2 wrong people as my MRS is proper fussy with her car!
Title: Re: Front wing rust warranty success!!
Post by: edd30 on October 25, 2014, 02:17:41 pm
Mine goes in for a recall and corrosion check next week.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on October 25, 2014, 04:54:38 pm
We were notified within days that VW had agreed to change both wings on ours, The wings have indeed been changed and looks a good job too! So can't fault them there!
But as for the paint match (Black LC9Z) is piss poor, I went to collect the car in the pissing down rain and noticed it before they took the car inside and dried it with a chammy where it looked even worse, Kind of had a blue pearl effect to it.
 We are now awaiting to see what is going to happen.
Just be aware that the wings are painted off the car (Well ours were anyway!) And the straight edge colour difference stands out like a sore thumb!
They are also saying they don't blend in any warranty paintwork, But as our car went in all the same colour were expecting it back with a better match than it currently has.
 I am not going to slag them off just yet as after 45 minutes standing there arguing with 4 blokes they have said they would get in touch with VW customer services to see what they could do with regards to painting the bonnet and doors to try and get a better blend.
  They knew the paint match was sh*t but tried to fob off the 2 wrong people as my MRS is proper fussy with her car!

Thats a shame. Blending wasn't mentioned with my repairs, but my bodyshop did a good LC9Z match with my wings and boot on separate occasions.
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 25, 2014, 07:19:34 pm
We were notified within days that VW had agreed to change both wings on ours, The wings have indeed been changed and looks a good job too! So can't fault them there!
But as for the paint match (Black LC9Z) is piss poor, I went to collect the car in the pissing down rain and noticed it before they took the car inside and dried it with a chammy where it looked even worse, Kind of had a blue pearl effect to it.
 We are now awaiting to see what is going to happen.
Just be aware that the wings are painted off the car (Well ours were anyway!) And the straight edge colour difference stands out like a sore thumb!
They are also saying they don't blend in any warranty paintwork, But as our car went in all the same colour were expecting it back with a better match than it currently has.
 I am not going to slag them off just yet as after 45 minutes standing there arguing with 4 blokes they have said they would get in touch with VW customer services to see what they could do with regards to painting the bonnet and doors to try and get a better blend.
  They knew the paint match was sh*t but tried to fob off the 2 wrong people as my MRS is proper fussy with her car!

Thats a shame. Blending wasn't mentioned with my repairs, but my bodyshop did a good LC9Z match with my wings and boot on separate occasions.

What happened with your boot? Did they repair or replace? Assuming you had rust under the badge...
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on October 25, 2014, 08:17:05 pm
Nothing wrong with our boot, Just the wings, The drivers one had rotted through and the passengers side one was just going so they done the 2.
Just a poor match on the paint, If it was a near good match I wouldn't of noticed and therefore would of been happy. I understand that there is going to be a slight shade difference as the paint on the car is 9 years old compared to the fresh paint on the wings.
Hopefully they can get something sorted out.
 Will update as soon as we know.
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on October 25, 2014, 10:45:32 pm
Nothing wrong with our boot, Just the wings, The drivers one had rotted through and the passengers side one was just going so they done the 2.
Just a poor match on the paint, If it was a near good match I wouldn't of noticed and therefore would of been happy. I understand that there is going to be a slight shade difference as the paint on the car is 9 years old compared to the fresh paint on the wings.
Hopefully they can get something sorted out.
 Will update as soon as we know.
loll
We were notified within days that VW had agreed to change both wings on ours, The wings have indeed been changed and looks a good job too! So can't fault them there!
But as for the paint match (Black LC9Z) is piss poor, I went to collect the car in the pissing down rain and noticed it before they took the car inside and dried it with a chammy where it looked even worse, Kind of had a blue pearl effect to it.
 We are now awaiting to see what is going to happen.
Just be aware that the wings are painted off the car (Well ours were anyway!) And the straight edge colour difference stands out like a sore thumb!
They are also saying they don't blend in any warranty paintwork, But as our car went in all the same colour were expecting it back with a better match than it currently has.
 I am not going to slag them off just yet as after 45 minutes standing there arguing with 4 blokes they have said they would get in touch with VW customer services to see what they could do with regards to painting the bonnet and doors to try and get a better blend.
  They knew the paint match was sh*t but tried to fob off the 2 wrong people as my MRS is proper fussy with her car!

Thats a shame. Blending wasn't mentioned with my repairs, but my bodyshop did a good LC9Z match with my wings and boot on separate occasions.

What happened with your boot? Did they repair or replace? Assuming you had rust under the badge...

Yeah it was rust under the badge. They checked to see how bad it was and deemed it repairable. So they repaired it. They only wanted to do a 50/50 split on repair costs but I kicked up a fuss and got it done free of charge.
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on October 26, 2014, 12:13:39 am
Nothing wrong with our boot, Just the wings, The drivers one had rotted through and the passengers side one was just going so they done the 2.
Just a poor match on the paint, If it was a near good match I wouldn't of noticed and therefore would of been happy. I understand that there is going to be a slight shade difference as the paint on the car is 9 years old compared to the fresh paint on the wings.
Hopefully they can get something sorted out.
 Will update as soon as we know.
loll
We were notified within days that VW had agreed to change both wings on ours, The wings have indeed been changed and looks a good job too! So can't fault them there!
But as for the paint match (Black LC9Z) is piss poor, I went to collect the car in the pissing down rain and noticed it before they took the car inside and dried it with a chammy where it looked even worse, Kind of had a blue pearl effect to it.
 We are now awaiting to see what is going to happen.
Just be aware that the wings are painted off the car (Well ours were anyway!) And the straight edge colour difference stands out like a sore thumb!
They are also saying they don't blend in any warranty paintwork, But as our car went in all the same colour were expecting it back with a better match than it currently has.
 I am not going to slag them off just yet as after 45 minutes standing there arguing with 4 blokes they have said they would get in touch with VW customer services to see what they could do with regards to painting the bonnet and doors to try and get a better blend.
  They knew the paint match was sh*t but tried to fob off the 2 wrong people as my MRS is proper fussy with her car!

Thats a shame. Blending wasn't mentioned with my repairs, but my bodyshop did a good LC9Z match with my wings and boot on separate occasions.

What happened with your boot? Did they repair or replace? Assuming you had rust under the badge...

Yeah it was rust under the badge. They checked to see how bad it was and deemed it repairable. So they repaired it. They only wanted to do a 50/50 split on repair costs but I kicked up a fuss and got it done free of charge.

Good to know. That's the approach I'm taking with them on Monday. If they are willing to accept rust on the wings and offer 100% it should be the same for the boot.
Title: Re: Front wing rust warranty success!!
Post by: Markweir12 on October 28, 2014, 04:57:16 pm
Could anyone send me the PDF or template letter?

mark.weir@mylchreests.com
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on October 28, 2014, 07:16:35 pm
Booked in at listers coventry for the work to be done 24th november  :happy2:

Unfortunately i had a coming together with some local wildlife(a big deer!) on the way home from work at 6am which has caused some damage to the o/s/f wing.

Hopefully this wont be an issue as they've already said yes to the work.......
Title: Re: Front wing rust warranty success!!
Post by: Dalejones on November 03, 2014, 09:20:28 am
Do you need any service history or do they need to see any documents? I'm going there today..
Title: Re: Front wing rust warranty success!!
Post by: Markweir12 on November 03, 2014, 09:52:59 am
Turned me down due to being on the Isle of Man!

Said I would have to cover costs on boat and hotel which would accumulate to around £500 a time!

All because they don't have an approved body shop here! I work for JLR and we are in same boat but have a nominated bodyshop!

Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on November 03, 2014, 10:30:00 am
You need to take your service book with you dale.
Title: Re: Front wing rust warranty success!!
Post by: Dalejones on November 03, 2014, 11:53:33 am
Just went to VW swansea, the manager was very helpful he didn't want to see any docs, and reassured me that I should get 2 new wings 100% under warrenty! Just waiting to here back from the report! Fingers crossed!
Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on November 03, 2014, 11:56:22 am
Well done mate. I think vw have finally realised how big the issue really is! Mine is booked in to be repaired on 24th November :-)
Title: Re: Front wing rust warranty success!!
Post by: Dalejones on November 03, 2014, 12:02:18 pm
Yes definetly! Really would have thought they would have learnt this from the mk4! Why they carried on with the foam pad behind the wing is beyond!
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on November 03, 2014, 07:11:38 pm
Yes definetly! Really would have thought they would have learnt this from the mk4! Why they carried on with the foam pad behind the wing is beyond!

To be honest they seem to keep changing the goal posts on this issue. They started off a bit reluctant with people, then they seemed to change their mind and have a policy of agreeing to all repairs. A while later that seemed to tail off again with them being more fussy about doing it free and now by the sounds of it maybe they are being more helpful again!  :confused:
Title: Re: Front wing rust warranty success!!
Post by: theminty1 on November 06, 2014, 08:12:19 am
Good morning chaps.
I am about to become a MK5 golf owner in the near future and have noticed the front wings are rusting and bubbling pretty bad. From reading thro' this thread it would seem that the TSB would be a handy thing to be armed with to go see the dealers. Can someone please send me a copy to

murray@murraydawson.wanadoo.co.uk

Cheers. Looking forward to becoming an active forum member.   :smiley:
Title: Re: Front wing rust warranty success!!
Post by: K9 on November 06, 2014, 08:21:26 am
i got some bubbles on my left front wing just the place the foam is placed. and in the service manual it says 12years rust warranty and i got the pdf file to copy out. should i call VW in finland for this?
Title: Re: Front wing rust warranty success!!
Post by: edd30 on November 06, 2014, 08:49:55 am
K9 - Not sure if it applies in Finland, but defintely worth trying

For my Golf
Took it into the dealers for a coilpack recall - they changed 2, the other 2 were not VAG marked.
They agreed to respray driver's side wing, paint is just starting to lift, no rust bubbles yet, but not the passengers. Wanted 50% contribution. Took them less than an hour to tell me that.

How did you guys get 100% paid under warranty ?
Title: Re: Front wing rust warranty success!!
Post by: Dave7692 on November 06, 2014, 10:38:18 am
So, I took mine to VW and apparently the previous owner paid out of their own pocket to have the job half done  :fighting:

So now VW obviously won't touch it, whats the best way to go?  Get a new wing and have it sprayed? (if so where from? and any idea on cost of a new wing?) or get my local body shop to try to resurrect my bubble covered wing and repaint?
Title: Re: Front wing rust warranty success!!
Post by: grantp on November 06, 2014, 11:27:09 am
I took my car to TCW Group Body shop in Milton Keynes. Where they took paint readings and photos. Left it a month no contact, called them up and was told they had no record of my details. Left it a couple of hours then got a call back saying they will repaint the wings and booked it all in etc. Gave me a 14 plate polo as a courtesy car whilst the work was done. Got a call after two weeks to tell me the rust is too bad and they would need to replace the panels.
Was told it would be ready by the end of the week. Wasn't ready by the end of the week as the bodyshop forgot to order the panels so was ready the following week. But in the end after alot of messing around, they replaced both wings free of charge.
Title: Re: Front wing rust warranty success!!
Post by: Stooey on November 06, 2014, 11:28:44 am
Finally got a hold of the paint guy at my local vw dealer and he has said they have that many on the system wanting this done he has been told not to put any through at the moment but had a look at my car and has said both front wings will be replaced, he has taken my details and says I should hear back in a few weeks as soon as he can put it through. If I don't hear anything in a month or 2 I will be going back to make sure there going to do it and not fobbing me off
Title: Re: Front wing rust warranty success!!
Post by: jimmy-s3 on November 06, 2014, 08:33:25 pm
Anyone dealt with lookers teesside regarding rust issues? My 58 edge Pirelli has slight rust bubbles on the front wings.
Title: Re: Front wing rust warranty success!!
Post by: Craigh1983 on November 06, 2014, 08:37:46 pm
I took mine into vw Leicester yesterday to get start the claim and they put it through on the system. Just got to wait for a call now.

They said they will replace the panels. I did start a thread a few weeks back because they told me they wouldn't blend the paint in to the doors. So I raised this question again and they said because it's down under warranty they will only spray the panels with the closest colour to the red my car already is however they don't touch the doors to blend it all together so
I'm worried now that the new panel is going to stand out really bad!
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on November 06, 2014, 09:25:30 pm
I mentiojed it Jimmy when I was in for a diagnostics, said he'd get the geezer to look but I forgot to chase it up. I'll go back in tommorrow after my mot.
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on November 06, 2014, 09:38:23 pm
I collected our car earlier this week after having 2 new wings fitted, And after looking closely all round the car I can see there is a small scab appearing on the lower edge of the drivers door and a few very very small blisters appearing on the rear 1/4 (3DR)
Phoned up local VW reapir centre and its going back in tomorrow to be checked.
Anyone had any success with 100% contribution on anything apart from front wings?
After all there terms and conditions dont state anything in regards to contribution!
 
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on November 06, 2014, 10:06:47 pm
I collected our car earlier this week after having 2 new wings fitted, And after looking closely all round the car I can see there is a small scab appearing on the lower edge of the drivers door and a few very very small blisters appearing on the rear 1/4 (3DR)
Phoned up local VW reapir centre and its going back in tomorrow to be checked.
Anyone had any success with 100% contribution on anything apart from front wings?
After all there terms and conditions dont state anything in regards to contribution!

Yep, I got 100% on repairing rust under the boot handle. Took some persuasion though!
Title: Re: Front wing rust warranty success!!
Post by: edd30 on November 06, 2014, 10:08:19 pm
Yep, I got 100% on repairing rust under the boot handle. Took some persuasion though!

Repeated attempts ? VW customer service ? How did you do it ?

Cheers
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on November 07, 2014, 04:27:10 pm
Yep, I got 100% on repairing rust under the boot handle. Took some persuasion though!

Repeated attempts ? VW customer service ? How did you do it ?

Cheers

At first they offered 50% off the repairs as a "goodwill gesture". I then sent an email to the MD of VW expressing my disappointment at this. Just explained that I had always looked after my car well and there was literally no way that I could have stopped this rust from forming and shouldn't be penalized for something I couldn't have avoided. VW UK then got in touch with me and said that as I had a VW service history they felt it was "the right thing to do" to cover all the costs. Job done  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: edd30 on November 07, 2014, 04:45:51 pm
Good result. My car hasn't been back to the main dealers for the last 3 years ..... I'll still try though.
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on November 07, 2014, 05:30:32 pm
WELL.... How about this for an update!
After Volkswagon UK customer services telling me to book the car in to have the door and rear quarter inspected for warranty.
 We turn up at the local approved repair centre and out comes an arrogant chap to inspect, same arrogant chap who inspected it for the wings only this time as he's walking away after the inspection an by this time I'm in the car driving off leaving my misses to get in her car behind me, he comes up with the following statement "f*cking cheek coming here wanting petty corrosion repaired I may aswell spray the whole f*cking car!!"
 Yes tho were his exact words!!
 Upon hearing this my wife questioned him and he repeatedly told her to f*ck off!!!
 And that he's not repairing the car and his report will be it's wear and tear!
 This has now been reported to volkswagonUK and they will now be back in touch next week!
 Mike Holiday of Blade accident repair centre at Westgate Gloucester, Shame on you!!!
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fleeandstaz%2FMobile_Uploads%2Fimage_zpsaefdebf9.jpg&hash=14b48b94321363b343aaee35cd31bf7b412ca196)
Title: Re: Front wing rust warranty success!!
Post by: edd30 on November 07, 2014, 05:40:36 pm
Unbelievable - Keep calm & make sure he doesn't get away with it.   :stupid:
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on November 07, 2014, 05:44:29 pm
he was lucky he never got a slap how rude   :fighting:

my car was agreed both wings for repair and the sills 25% contribution after getting the car back and a very bad job the car is back with the dealer getting repaired again

as if I would not notice bad workmanship

I even told them I was fussy and would be checking it vigorously   :stupid:
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on November 07, 2014, 06:00:24 pm
If it isn't resolved then I shall take it further.
He also said he would argue that the panels have been changed, as if I'm going to fit a rear 1/4! Paint thickness was fine and no reason for him being like it apart from they were the ones who replaced the wings!
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on November 07, 2014, 06:21:35 pm
my car would not be going into that garage now

he could do anything to it

you need to take it to another bodyshop
Title: Re: Front wing rust warranty success!!
Post by: jimmy-s3 on November 07, 2014, 06:32:50 pm
I rang Lookers Vw on Teesside today to get my car booked in for inspection... Next appointment just for looking at the rust will not be until 20th Feb next year!!!
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on November 07, 2014, 07:03:21 pm
my car would not be going into that garage now

he could do anything to it

you need to take it to another bodyshop

 I think they are now sending out an independent assessor and if my claim is successful the work will now go elsewhere! 
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on November 07, 2014, 07:06:45 pm
 :happy2: spot on
Title: Re: Front wing rust warranty success!!
Post by: leeandstaz on November 07, 2014, 07:10:33 pm
Another thing he mentioned was that the scab on the lower drivers door was due to there being no paint on the lower egde of the door!
I said i better take a look at that then, So gets on my hands and knees on the wet ground and there is paint all the way along the door!
 Just wanted to fob us off!!.............But chose the wrong people to just fob off!
Title: Re: Front wing rust warranty success!!
Post by: greygti on November 08, 2014, 09:07:26 am
I rang Lookers Vw on Teesside today to get my car booked in for inspection... Next appointment just for looking at the rust will not be until 20th Feb next year!!!

Speak to lee Richardson at benfield vw on scotswood road Newcastle upon tyne , it's not to far from Teesside , there waiting list is no where near as long as lookers ! Plus he's really helpful
Title: Re: Front wing rust warranty success!!
Post by: missymckay on November 09, 2014, 05:19:36 pm
Mine went into VW in Chelmsford yesterday for both wings to be sorted out under warranty. They gave me this beast as a courtesy car lol Makes a change from the Up! i had previously.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fac343%2Fmissymckay100%2F20141108_155956_resized_zpsfd92230f.jpg&hash=0d712e71280a553adfc3c164b5105ec2e1eaa4a7)
Title: Re: Front wing rust warranty success!!
Post by: jimmy-s3 on November 09, 2014, 05:24:32 pm
I rang Lookers Vw on Teesside today to get my car booked in for inspection... Next appointment just for looking at the rust will not be until 20th Feb next year!!!

Speak to lee Richardson at benfield vw on scotswood road Newcastle upon tyne , it's not to far from Teesside , there waiting list is no where near as long as lookers ! Plus he's really helpful

I will do mate!
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on November 14, 2014, 11:53:22 am
Jimmy s3 ive just waited 2/3 months to get my car inspected by lookers vw teeside, and he's just done it this morning. He's called Jason pattison and they are very busy he said just gotta wait I'm afraid or go elsewhere. He's a very friendly guy though.

He rang me back within an hour and said front passenger side wing %100 and both sills 75%. My drivers side wing is completely fine so hopefully will stay that way for aslong as I own the car.

They also sub contract there jobs out to a company in yarm think it was RMB or something like that.

juat gotta wait for the body shop to ring me now and sort a date out. £270 it will cost me I don't mind that it's a pretty big job after all.

Hope you all get sorted out eventually
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on November 14, 2014, 11:58:02 am
That's good to hear Spankiee I've got the same issues on mine
Title: Re: Front wing rust warranty success!!
Post by: K9 on November 14, 2014, 03:49:37 pm
got offered 50% of the front wing rust just at the pad place. should i call vw and complain?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on November 14, 2014, 03:56:22 pm
got offered 50% of the front wing rust just at the pad place. should i call vw and complain?

Worth a try, especially if your car has a dealership history.
Title: Re: Front wing rust warranty success!!
Post by: K9 on November 14, 2014, 03:58:01 pm
got offered 50% of the front wing rust just at the pad place. should i call vw and complain?

Worth a try, especially if your car has a dealership history.
yeah it got 90% all service done in local VW. what can i tell them when calling VW? any points i need to take up?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on November 14, 2014, 04:26:33 pm
got offered 50% of the front wing rust just at the pad place. should i call vw and complain?

Worth a try, especially if your car has a dealership history.
yeah it got 90% all service done in local VW. what can i tell them when calling VW? any points i need to take up?

You can say its been well looked after and also serviced by dealers, so theres no way you could have prevented the rust. Also it's a well known issue and many others are getting it done for free, so why shouldn't you!
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on November 14, 2014, 05:03:30 pm
Yeah kick up a fuss. Service history shouldn't even matter really. There just trying it on. They didn't even look at mine.
Title: Re: Front wing rust warranty success!!
Post by: Craigh1983 on November 14, 2014, 06:32:04 pm
Yeah kick up a fuss. Service history shouldn't even matter really. There just trying it on. They didn't even look at mine.

Yea I've just been told they are covering me 100% and I haven't got any vw service history at all and they didn't ask anyway.
Title: Re: Front wing rust warranty success!!
Post by: K9 on November 14, 2014, 07:36:36 pm
Yeah kick up a fuss. Service history shouldn't even matter really. There just trying it on. They didn't even look at mine.

Yea I've just been told they are covering me 100% and I haven't got any vw service history at all and they didn't ask anyway.
did you phone vw? what did you say?
Title: Re: Front wing rust warranty success!!
Post by: Craigh1983 on November 14, 2014, 07:55:19 pm
Nope didn't phone.

Originally I went down in July and the guy said let the rust get worse and come back in October time because he had heard that they were going to start paying everyone 100% of the cost.

I thought he was fobbing me off so I thought I'd give him the benefit of the doubt and I took it back the other week. He told me they are now paying 100% of the warranty! So I don't know why you have been offered 50% as its across the board and not just at certain branches!

I called back the other day to find out if they had a date for the car to go in and he said not yet but the claim had gone through absolutely fine!

The only thing I'm a bit worried about is he told me as its done under warranty, vw only use 3 different shades of red paint and they will just pick the nearest colour to mine! I really hope it doesn't look too different as I won't be happy if it stands out like a sore thumb! He said all they do it spray the wings and that's that. No blending as its being done under warranty.
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on November 14, 2014, 08:22:00 pm
I might get away with mine being a little bit off colour as its candy white.

But if it's not as near as it can possibly be I won't be accepting it or paying 25% towards anything  :grin:
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on November 14, 2014, 08:49:18 pm
When's yours getting done? Let us know whatthe colouring is like, mines candy white aswell
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on November 14, 2014, 10:27:11 pm
get my car back Monday  :surprised:

2 weeks in a touran is a killer
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on November 15, 2014, 09:33:42 am
Mine won't be done for ages yet the body shop won't be in any rush.

It's not actually vw that are doing it, but he assured me they are an authorised vw repair shop and he sends all the warranty stuff to them. I asked about a curtosy car he sort of couldn't answer me and said you have to ask that garage so no doubt I won't be getting anything or anything half decent.
Title: Re: Front wing rust warranty success!!
Post by: K9 on November 15, 2014, 02:16:23 pm
they offered me 50% without calling them, so i will call them on monday morning. some good tips and tricks i should tell em?
Title: Re: Front wing rust warranty success!!
Post by: edd30 on November 16, 2014, 12:39:10 am
I've been asked to contribute 50% - I'm going to call VW customer services on 0800 0833914.
Title: Re: Front wing rust warranty success!!
Post by: alexharvey on November 16, 2014, 01:01:48 am
get my car back Monday  :surprised:

2 weeks in a touran is a killer

not as bad as 2 weeks in a UP!

 :signLOL:
Title: Re: Front wing rust warranty success!!
Post by: Yorkie92 on November 16, 2014, 08:28:42 am
I have mine booked in for a paint test tomorrow morning in Norwich, let's see what they say?  :popcornsoda:
Title: Re: Front wing rust warranty success!!
Post by: holepunch on November 19, 2014, 10:07:22 pm
Took my 06 100k GTI to Heritage Bristol nominated body shop SJ Curtis for an inspection on the 4/8/14 and today after a bit of chasing I've been informed that one of my wings is totally covered and the other I'll have to pay £320 +VAT due to it being previously repaired.

Its booked in for the 1/12/14 and I'll update once its been done.
Title: Re: Front wing rust warranty success!!
Post by: Yorkie92 on November 21, 2014, 05:57:45 pm
Just had my phone call from Volkswagen to say that they are replacing both front wings free of charge so happy days  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on November 22, 2014, 07:30:11 pm
Woooop my car goes in Tuesday. I waited 3 months for an apoint ment and only a week to get a my car in to start work :confused:
Title: Re: Front wing rust warranty success!!
Post by: R9OSW on November 28, 2014, 06:34:03 pm
Mines goes in 2 weeks.

1 new wing, 1 repaired and drivers back quarter getting done too.

£104 all in due to rear quarter contribution
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on November 28, 2014, 07:06:48 pm
I'm paying £270 which is 25% towards the 2 sills.

I've got a lovely 14 plate Toyota yaris 1.3L to plod about in. Sooo much powerrrrr
Title: Re: Front wing rust warranty success!!
Post by: GrayMK5GTI on November 28, 2014, 10:25:41 pm
Crewe VW just authorised 100% contribution on both front wings for me - even though one wing has been resprayed in the past (must have been done by VW).

Title: Re: Front wing rust warranty success!!
Post by: Goltom on November 28, 2014, 11:30:03 pm
Literally picked mine up from Harrogate VW this evening after having both front wings replaced under warranty. No quibbles or questions asked, totally free, free brand new polo courtesy car. I only mentioned the wings after reading on here whilst it was in for a service not expecting warranty as I have coilovers fitted and spacers running really low and they suggested the warrant route!
Great service thumbs up to vw Harrogate I've only had my mk5 gti a month and already had free wings and coil packs  :jumping:
Title: Re: Front wing rust warranty success!!
Post by: Nodz on November 29, 2014, 08:48:34 pm
Crewe VW just authorised 100% contribution on both front wings for me - even though one wing has been resprayed in the past (must have been done by VW).

Thats good fella, any joy with the sills?


Title: Re: Front wing rust warranty success!!
Post by: mk4gti-t on November 29, 2014, 09:24:00 pm
Picked mine up from listers Coventry yesterday. Can't praise them highly enough for the work carried out. Very professional and to a high standard. I had to pay £200 for the blending into the front doors as there was some difference in the colour but looks spot on now  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Craigh1983 on December 04, 2014, 08:29:13 pm
Well picked up my car on Wednesday after having the front wings replaces and sprayed and I am told it's a very good colour match. However I am yet to see this as its dark in the morning on the way to work and dark when I leave work lol so will let you know this weekend how good the job is.

Had it done at VW Leicester St Margarets. Dealt with 2 guys Calvin and John and they seem great guys and the cost was 100% covered :)
Title: Re: Front wing rust warranty success!!
Post by: Dalejones on December 04, 2014, 09:17:48 pm
Right guys took mine to vw sinclairs swansea where they put the claim in, 3 weeks later I recieve a letter from them sayin to contact them and I can recieve 50% goodwill, I was not happy about this, rang them up spoke to the manager he insisted that I could have it done free but I would have to phone vw customer services explain they have offered 50% and they will make up the other 50%, done that and now they have asked why the swansea vw only offered me 50% there opening a case and want to speak to the manager there and they will phone me back! This isn't looking good atm!
Title: Re: Front wing rust warranty success!!
Post by: edd30 on December 04, 2014, 10:27:19 pm
The local dealer offered 50% goodwill on the rust repair on mine. I contacted VW CS and expressed my displeasure that I was being asked to contribute 50% for a manufacturing defect. The level of payout apparently is dependent on how "loyal" a customer you are. I've asked them to escalate the case, should find out soon if they will up the offer.
Title: Re: Front wing rust warranty success!!
Post by: Craigh1983 on December 05, 2014, 06:22:24 pm
The level of payout apparently is dependent on how "loyal" a customer you are.

I don't get that though because my car hasn't been to vw at all since I got it. It's always gone to AKS tuning so it's bad that they are saying about loyalty :/
Title: Re: Front wing rust warranty success!!
Post by: GrayMK5GTI on December 05, 2014, 06:51:18 pm
Crewe VW just authorised 100% contribution on both front wings for me - even though one wing has been resprayed in the past (must have been done by VW).

Thats good fella, any joy with the sills?


Only one sill needs doing IMHO, VW couldn't even notice any corrosion. They did say if it gets worse (to the point that it's visible to them) they could get a 50% contribution.

Will see how I get on next year
Title: Re: Front wing rust warranty success!!
Post by: W6llace on December 05, 2014, 06:59:37 pm
Getting my 55 plate gti done for free , happy days
Title: Re: Front wing rust warranty success!!
Post by: R9OSW on December 18, 2014, 11:38:44 am
Mines went in yesterday.

They gave me a brand new polo gt to run about in for 7 days. Cracking wee car.

should have only took 3 days but there falling behind with work. But keeps the miles off my car  :grin:
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on December 18, 2014, 05:27:37 pm
Mine went into VW Shrewsbury Monday of last week for both sills (O/S front corner visable rust, N/S just had very slight corrosion starting on inner sill/door shut)
Agreed 50% with me to pay £116, whilst it was in they called to say they had found corrosion starting on front wings as well so were offering to fit new front wings free of charge, I picked up the car on the Friday and it looks fantastic, so glad to have the rust on the sill sorted out for winter :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on December 18, 2014, 09:23:29 pm
The prices vary so much it's stupid. I had to pay 25% towards two sills it cost me £270
Title: Re: Front wing rust warranty success!!
Post by: Jimbo86 on December 24, 2014, 05:48:29 pm
Thought I should reply now that my ordeal with VW has ended.

After agreeing to 100% goodwill on the wings and refusing an offer of 50% on the rusty tailgate (£567 contribution) I booked the car in early November at the Bognor Regis bodyshop (Peter Cooper VW).

Collection from the Southampton branch went smoothly - I even received a phone call from Bognor to say that the car had arrived and an expected completion date! I think in the 3 months its taken to get this far that was the second time they had called me without me having to hassle them with 5 phone calls first..

3 weeks later I get a call (a day later than they anticipated but fine, whatever) to say that the car was back in Southampton and ready for collection just as soon as I settle the outstanding bill of £567...! After calm explanation (to the 503rd person from VW that I seem to have spoken to) that I wasn't paying for work that I didn't authorise I was told that they would ring me back later that day.

To my great surprise (sarcasm) they never phoned back so I left it until 5pm to call them again to be told that 'it was all sorted'. The following day I collected the car from Peter Cooper Southampton, yet another visit with zero customer service, or quite frankly, even a smile.

I suppose I should be happy that due to VWs utter incompetence I had the tailgate done for free but I'm not - mainly because dealing with VW was hugely frustrating. Having previously owned a Subaru WRX Wagon, the local Subaru dealer couldn't do enough for me  and so I was expecting a similar level of service from VW but clearly I was expecting too much.
Title: Re: Front wing rust warranty success!!
Post by: Yorkie92 on December 25, 2014, 03:36:42 pm
I picked my car back up yesterday after they had it for just 5 days. They always gave me a call to update on the car and they got the colour spot on. I had a brand new Polo with only 10 miles on the clock as a courtesy car so happy there as well  :happy2: This was at Norwich VW for 2 front wings. Well worth going to this VW as my closest VW one is crap and they don't really know anything about the cars. The car was very clean inside out when we picked it up so a very good service from them all in  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Tejinder on January 17, 2015, 01:18:04 am
Some of you may or may not know, but I have a Mk5 GTI as my daily.

The wings were horrendous on it. VW sorted it all out FOC.

Sorry for the awful pics but its all I have of them before the work was done

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fp518%2FTejinder123%2FIMG-20140809-WA0021.jpg&hash=d48542e609daf2854dffb37021f10ec2f3eb6e7b)

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fp518%2FTejinder123%2FIMG-20140809-WA0023.jpg&hash=f8310fffc2f1e7cd6a2fa62285571dc021b0f173)
Title: Re: Front wing rust warranty success!!
Post by: jameseddie on January 22, 2015, 02:16:47 pm
Took mine to VW Windrush in Maidenhead, who are well aware of the issue. They've book me into the bodyshop beginning of Feb, no questions asked. Happy days!
Title: Re: Front wing rust warranty success!!
Post by: Beej on January 22, 2015, 07:36:09 pm
I took mine to vw start of December as noticed a little bubbling on the nsf wing (pictures show how little), got a phone call within a few weeks telling me the vw would be replacing this foc. So, car was booked in on monday to have this done, but i had a good look at the drivers side again to make sure i hadn't missed any bubbling on it, and guess what, there is a very minute bit on the underside of the wing which could not be picked up by camera, but as the car was booked in this week, i showed the service advisor when i dropped the car off so he said he would contact vw uk again and see what they say.

Got a call today telling me that they had to get their vw warranty inspector to look at the car as we could not supply pictures for the offside wing, any how, to cut a long story short, because of how early i have caught the bubbling, they are going to repair the offside wing and sort the splashguard issue and guarantee the work on it this week too.

So all in, both wings are being done on mine without the need to show any proof of service history etc, plus i know its not much, but i have an Up! to run about it, and as much as it is a pile of s**t compared to the golf, it costs nothing to run it!

Pics of the wing nsf wing - don't have any of the osf

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fx291%2FB33J%2FIMAG0654.jpg&hash=33dcafeca771107700bd550c3dc48fd69cbabd5f)

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fx291%2FB33J%2FIMAG0652.jpg&hash=c41fa9b82c96c121ad403bacdb8fa48f5c14742e)

This shows just how little it was showing, but this is being replaced, the offside is so minute, i can understand why they are only repairing it, but the fact they are guaranteeing the work, i suppose thats all i can ask for.

I work in the motor trade and know that even the premium manufacturers repair rust issues rather than replacing too.
Title: Re: Front wing rust warranty success!!
Post by: beetie on January 24, 2015, 09:52:30 am
VW leicester did my drivers wing again after the rust came back. This time they replaced the wing. They also sorted out the sill rust on the passenger side.
Did it all free of charge, had the car Tuesday night and I got it back Friday night. They have done a very good job.
Title: Re: Front wing rust warranty success!!
Post by: Beej on February 10, 2015, 06:51:30 pm
Both wings have been repaired on mine, as both sides had so minimal outer surface rust only ( i have seen pictures from the bodyshop after removal to confirm) but i am a little concerned incase the issue comes back. I have asked the question and i have been told that i only have 1 years warranty on the repair and thats it. Surely they should be guaranteeing the work for the remainder of the 12 year anti perforation guarantee? I can understand that the first year would be down to the bodyshop, but the rest down to vw.

Can anyone confirm for me please, before i escalate this to vw customer serv debt.
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on February 10, 2015, 08:34:45 pm
My '55' GTI is going to VW Kings Lynn tomorrow to have pic's taken and sent off etc...


Will update any progress or issues, Warranty guy on the phone seemed quite polite and was talking as if I'd not have to pay a penny, and even mentioned Courtesy car :)

Also going in for the Coil pack recall.

Phil
Title: Re: Front wing rust warranty success!!
Post by: jimmy-s3 on February 13, 2015, 07:42:31 pm
Mines booked in on the 20th this month at Lookers Teesside..
58 reg Pirelli GTI. I rang Lookers up in November to get the wings looked at and this was their next available appointment.... By the way the guy was on the phone, I reckon I'll have a fight on my hands with getting the wings done even tho it's probably one if the last Mk5's to be made!
I need to be armed with information.. Where abouts in the owners handbook does it mention the corrosion warranty?
Title: Re: Front wing rust warranty success!!
Post by: Beej on February 13, 2015, 07:58:33 pm
i'm pretty sure its in the service manual, before the pages for stamps, can't remember truthfully, but i'm sure thats where it states the 12 years
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on February 13, 2015, 08:05:55 pm
Mines booked in on the 20th this month at Lookers Teesside..
58 reg Pirelli GTI. I rang Lookers up in November to get the wings looked at and this was their next available appointment.... By the way the guy was on the phone, I reckon I'll have a fight on my hands with getting the wings done even tho it's probably one if the last Mk5's to be made!
I need to be armed with information.. Where abouts in the owners handbook does it mention the corrosion warranty?

Same here Jimmy.  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on February 13, 2015, 08:20:47 pm
Mine was inspected today (VW Kings Lynn), Warranty guy measured paint, took photo's and filled out the paperwork.

Told me he'd ring next week to let me know how it goes, he also said he's had 4 in this month and all have been ok'd.

So fingers crossed :)
Title: Re: Front wing rust warranty success!!
Post by: jimmy-s3 on February 13, 2015, 09:30:12 pm
Mine was inspected today (VW Kings Lynn), Warranty guy measured paint, took photo's and filled out the paperwork.

Told me he'd ring next week to let me know how it goes, he also said he's had 4 in this month and all have been ok'd.

So fingers crossed :)

Lookers Teesside reckons they had 3 per week for months...
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on February 13, 2015, 10:06:55 pm
I bet the bodyshop guys are getting fed up of Mk5 Wings :)
Title: Re: Front wing rust warranty success!!
Post by: MAH on February 14, 2015, 03:43:15 am
 :popcornsoda:
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on February 15, 2015, 05:01:49 pm
jimmy s3 i had my wings and sills done there the other month.

they send the car to RMB autos in yarm.
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on February 15, 2015, 05:45:32 pm
jimmy s3 i had my wings and sills done there the other month.

they send the car to RMB autos in yarm.

All free of charge?
What times your appointment Jimmy?
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on February 16, 2015, 09:36:39 pm
actually i only got one wing done the other isn't bubbling yet.

and 2 sills they wanted 25% contribution. i took the car back as the doors were not aligned properly and the paint was cracked on the bottom of my passenger door somehow. anyway they took it back a second time and sorted the bits i wasn't happy with. and gave me another free courtesy car for round 2.
Title: Re: Front wing rust warranty success!!
Post by: Broomy on February 23, 2015, 09:55:57 pm
Noticed some bubbling on mine at the weekend so booked in with Agnews in Belfast, fella tried to fob me off saying it's rare & never heard of the vw tech pdf bulletin! That was until I produced this thread & asked him to have a read through then plonked the pdf on his desk. Soon changed his tune. Apparently 2 weeks to hear back the verdict. Emailing chief exec & threatening small claims court the best advice then?
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on February 24, 2015, 12:59:57 pm
Mine was inspected by VW (Kings Lynn) a couple of weeks ago, phone call Friday saying everything has gone through and they will let me know a date that it can be booked in to the bodyshop.

No questions asked by the Warrenty guy, and no mention of having to pay a contributuion...all being covered by VW, and a Courtesy car while it's in.

Title: Re: Front wing rust warranty success!!
Post by: K1_MBR on February 24, 2015, 08:49:12 pm
Owned my car 3 weeks, had the wings done FOC - and noticed some rust creeping on the sills. Paid £75 per side to have them repaired. This was VW Hayselden at Thurnscoe, and they gave me an up to bomb about in..
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on February 25, 2015, 04:49:44 pm
I contacted my dealer today, as my 2005 GTI also has bubbling to both arches. They tried to dismiss me straight away by saying I had to have a full VWSH!! Can somebody email me over the Technical Bulletin for the arch corrosion?
Title: Re: Front wing rust warranty success!!
Post by: Broomy on February 25, 2015, 04:54:17 pm

I contacted my dealer today, as my 2005 GTI also has bubbling to both arches. They tried to dismiss me straight away by saying I had to have a full VWSH!! Can somebody email me over the Technical Bulletin for the arch corrosion?

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/index.php
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on February 25, 2015, 06:48:16 pm
My car hasn't got a FSH
Title: Re: Front wing rust warranty success!!
Post by: PT82 on February 25, 2015, 06:53:12 pm
I contacted my dealer today, as my 2005 GTI also has bubbling to both arches. They tried to dismiss me straight away by saying I had to have a full VWSH!! Can somebody email me over the Technical Bulletin for the arch corrosion?

If that doesn't work just go to another dealer buddy. They sound like knobs.
Title: Re: Front wing rust warranty success!!
Post by: Broomy on February 25, 2015, 07:00:45 pm
Is it not vw uk the argument is with, not the dealer? Don't wana get narky with the dealer if it's not their call.
Title: Re: Front wing rust warranty success!!
Post by: K1_MBR on February 25, 2015, 08:36:36 pm
Load of nonsense about SH, I offered to show them and he said its not needed. Mines lowered too, thought that would be a stumbling block but was all OK. Try another dealer pal!!
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on February 25, 2015, 10:03:22 pm
VW UK will have some say...but you'd like to think it's the same rules across the whole "Dealer" network.

The only reason I can think of Dealers making it a bit more difficult is to save themselves some money and put people off.

VW Kings Lynn have been nothing but helpful so far, just waiting on the booking date to come through, they have impressed me no end so far, I took the GTI in for a DSG Service yesterday, they gave me a Courtesy car for free, washed and hoovered the car, done a health check report (sent me a video via email), they also done the coil packs, as when I booked it in (1st time with them), it was not listed as being carried out previously.

So for a £179 DSG Service I think the "Customer Service" was very good!

It's in for the Cambelt and Waterpump next week, hopefully they can keep up the consistency :)
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on February 27, 2015, 11:26:11 am
Thanks for the responses chaps!!
I have armed myself with the PDF and will swing by my local dealers and have a chat. So many people have had theirs done for free without VWSH I feel confident that I will have some luck!
Title: Re: Front wing rust warranty success!!
Post by: jayha11 on March 08, 2015, 01:41:55 pm
Im off to my local VW tomorrow as I noticed some bubbling on the NS wing yesterday. Wish me luck!
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on March 08, 2015, 01:48:52 pm
Good luck mate let me know how you get on. Im still waiting for the report back from VWUK. Going to chase it up tomorrow!
Title: Front wing rust warranty success!!
Post by: Broomy on March 08, 2015, 01:52:27 pm
2 weeks tomorrow since my report was sent off, ringing the dealer tomorrow for an update & drafting my letter to vw customer services in advance of a less than 100% contribution.
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on March 08, 2015, 03:18:21 pm
Had mine in at VW Lookers, they're going to do it FOC.
Won't touch the drivers wing as its ok but Jason the warranty guy said if/when it does ring him again and they'll sort it.

Asked if they'd remove the foam to prevent but they won't, which seems a bit daft.

Offered a contribution for my sills but was still a fortune, got cheaper quotes from other places.
Title: Re: Front wing rust warranty success!!
Post by: chris1440 on March 08, 2015, 05:04:43 pm
Right guys took mine to vw sinclairs swansea where they put the claim in, 3 weeks later I recieve a letter from them sayin to contact them and I can recieve 50% goodwill, I was not happy about this, rang them up spoke to the manager he insisted that I could have it done free but I would have to phone vw customer services explain they have offered 50% and they will make up the other 50%, done that and now they have asked why the swansea vw only offered me 50% there opening a case and want to speak to the manager there and they will phone me back! This isn't looking good atm!

How did you get on with Sinclairs Swansea? I'm going to ring them tomorrow to book an appointment to look at my rusty drivers side wing, spot of rust on bottom of drivers door and rusty boot release.  Its a 55 plate gti and hasn't any service history with them so expecting to be fobbed off.
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on March 08, 2015, 06:04:27 pm
Mines going in to get done on the 16th for a week...FOC

Kings Lynn VW....no issues at all (so far)  :)
Title: Re: Front wing rust warranty success!!
Post by: jamiep91 on March 08, 2015, 06:44:13 pm

Mines going in to get done on the 16th for a week...FOC

Kings Lynn VW....no issues at all (so far)  :)
So when I take mine to kings lynn vw I shouldn't have any problems :)


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on March 08, 2015, 07:11:11 pm
Hopefully not.

Mines a '55 plate, no VW service history lol...so you should be ok!
Title: Re: Front wing rust warranty success!!
Post by: jamiep91 on March 08, 2015, 08:36:50 pm
Have to let me know if they do a good job


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on March 09, 2015, 12:29:14 pm
Just had a call from my local VW Garage. VW have agreed 100% cost on the wings on my car so I have booked it in for later this month. They only offered 50% on sill repairs, which bought the cost down to £356.50!! TBH I can get a mate of mine to do it for less than that so not going to entertain the sill repairs @ VW... One thing that has annoyed me is blending! Apparently to have the wings blended to match the original paint I have to pay 100+VAT per side!! Anyone else had this, do I need to get back on the phone and have a moan? I will need them blended as my car is black!!  :fighting:
Title: Re: Front wing rust warranty success!!
Post by: Broomy on March 09, 2015, 01:09:32 pm
Phoned up to speak to the warranty guy, 100% authorised no argument at all. Booked in 23/3 but no courtesy car but I can live with that :)
Title: Re: Front wing rust warranty success!!
Post by: KieranED30 on March 09, 2015, 02:14:23 pm
Cars booked I for the 20/3/15 vw paying 100% for everything both wings and sills which I'm happy about plus a free courtesy car :)
Cars estimated to be in for one week just hope they do a good job and the cars in safe hands anyone on here ever used VW LOOKERS BLACKBURN??
:)
Title: Re: Front wing rust warranty success!!
Post by: KieranED30 on March 20, 2015, 06:08:50 pm
Cars in the garage as we speak  :jumpmove:
Just a quick question as there doing the wings and the sills and blending how wide will they go with blending??
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on March 20, 2015, 07:36:10 pm
Cars in the garage as we speak  :jumpmove:
Just a quick question as there doing the wings and the sills and blending how wide will they go with blending??

Not sure but I've had mine done and it's impossible to tell it's spot on  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: KieranED30 on March 20, 2015, 08:46:23 pm
Cheers, That's great what I want to hear, I'm OCD with paintwork  :signLOL:
Title: Re: Front wing rust warranty success!!
Post by: jayha11 on March 20, 2015, 08:55:07 pm
Hi Kieran, just out of interest where was the rust on your sills?

Cars booked I for the 20/3/15 vw paying 100% for everything both wings and sills which I'm happy about plus a free courtesy car :)
Cars estimated to be in for one week just hope they do a good job and the cars in safe hands anyone on here ever used VW LOOKERS BLACKBURN??
:)

Title: Re: Front wing rust warranty success!!
Post by: KieranED30 on March 20, 2015, 09:31:54 pm
Under the wing and a bit further back all to be fixed  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: kmackgttdi on March 21, 2015, 03:07:01 pm
Vw have just accepted my front wings to be done covering 100% and been offered 50% on sills 2 of the 4 doors and sills...
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on March 21, 2015, 04:06:02 pm
Vw have just accepted my front wings to be done covering 100% and been offered 50% on sills 2 of the 4 doors and sills...

Ive only been offered 50% on the sills, rang vw customer services and still had no joy.
Even with the contribution the quoted me £300 popped into a body shop for a quote and was told £250, madness.
Title: Re: Front wing rust warranty success!!
Post by: Spankiee on March 23, 2015, 10:43:48 am
the sills is a dodgy area. i got 75% contribution. and still cost me £275.

just get it done and don't look back
Title: Re: Front wing rust warranty success!!
Post by: KieranED30 on March 27, 2015, 10:04:10 am
Well bad news VW didn't do my sills so I kicked off and in the end I have ended up paying £180 for both sills to be repaired and painted annoyed that I was lied to by the manager but at least it's getting done now it's cheaper because they had paint left over from the wings!
Title: Re: Front wing rust warranty success!!
Post by: Blackgtiman on April 02, 2015, 09:25:28 pm
just seen this thread AFTER ive scratched off rust and applied kurust and touch up paint to my wings. :sad:

I imagine any claim I put in will be rejected now right?
Title: Re: Front wing rust warranty success!!
Post by: Broomy on April 02, 2015, 09:44:54 pm
I'd imagine so buddy
Title: Re: Front wing rust warranty success!!
Post by: Broomy on April 03, 2015, 07:22:33 pm
Just got mine back from vw today 100% covered & a top job done.
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 03, 2015, 09:17:22 pm
Excellent news. Where was the rust?

At the same time as being pleased for you, it sickens my happiness that VW aren't consistent with all cases! My dealer said rear arches aren't covered, and apparently VW are only paying 50% now. I'm still waiting for the dealer to hear back though.
Title: Re: Front wing rust warranty success!!
Post by: Broomy on April 03, 2015, 09:20:48 pm
Just behind the 2 front arches, wasn't anything major but chanced my arm & went prepared. Which dealer did you go to? I went with Agnews on Boucher, Ian Magowan is their warranty guy. He wasn't overly helpful at first but I produced the tech bulletin & passed him this thread on my phone.
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 04, 2015, 07:08:43 am
Thought you might've been Broomy from RMS!

I thought Ian was a bit off when I brought the TT in previously so I went to Philips. VW will be getting a strongly worded email if my claim comes back and try only offer 50%.
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on April 04, 2015, 09:44:46 pm
I have a golf mk5 gti 2006 I have go a bit of rust appearing in the front wing would I be able to get it done for free sorry if stupid question
Title: Re: Front wing rust warranty success!!
Post by: Broomy on April 04, 2015, 09:46:47 pm

I have a golf mk5 gti 2006 I have go a bit of rust appearing in the front wing would I be able to get it done for free sorry if stupid question

Mine is 2006 & just had the 2 wings done f.o.c
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on April 04, 2015, 09:48:18 pm

I have a golf mk5 gti 2006 I have go a bit of rust appearing in the front wing would I be able to get it done for free sorry if stupid question

Mine is 2006 & just had the 2 wings done f.o.c



How and what dealer did yours
Title: Re: Front wing rust warranty success!!
Post by: Broomy on April 04, 2015, 09:52:01 pm


I have a golf mk5 gti 2006 I have go a bit of rust appearing in the front wing would I be able to get it done for free sorry if stupid question

Mine is 2006 & just had the 2 wings done f.o.c



How and what dealer did yours


Just behind the 2 front arches, wasn't anything major but chanced my arm & went prepared. Which dealer did you go to? I went with Agnews on Boucher, Ian Magowan is their warranty guy. He wasn't overly helpful at first but I produced the tech bulletin & passed him this thread on my phone.
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on April 04, 2015, 09:54:07 pm
If I went into my local dealer VW and asked them and showed them this thread would they be able to help
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on April 04, 2015, 10:38:48 pm
I had mine done 2 weeks ago on my '55 GTi, FOC and with a courtesy car (All be it a fiat 500 lol), had 2 new wings as they were beyond repair.

Before:

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fkk104%2FPhil_H27%2FCD8F69F1-2179-42D9-AF86-D5981AACD0A0_zpsmua5yh4z.jpg&hash=823d20b9b055f4a63b6c110b6888a2f3a9169a24)
After:

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fkk104%2FPhil_H27%2FE4A0BCF1-D9E1-436F-BC68-80C696D1DEFB_zpsgbsv42e4.jpg&hash=f714193eae8da8391f656639b6c606c2d2d49117)
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 05, 2015, 09:47:52 am
Looks good Phil. Although i bet you miss the 500
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on April 05, 2015, 05:43:12 pm
I was gutted when I had to hand that little yellow beast back.

Although I don't miss being called "Mr Tumble" or "Noddy"  :)

I didn't see a problem with a 6'2" 16 Stone male driving a bright yellow and white 500  :pomppomp:
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 05, 2015, 06:50:42 pm
Mine goes in Tuesday. Im nervous about whats coming haha
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on April 05, 2015, 08:16:30 pm
Mine goes in Tuesday. Im nervous about whats coming haha

What year is yours mate
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 05, 2015, 08:25:53 pm
2005 mate. It shouldnt make any difference to the claim what age it is or what service history is like. The only thing they check is paint depth to see if any repairs have been made
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 07, 2015, 05:48:16 pm
Well im now cruising about in a 14 plate Skoda Fabia. Im not sure on the engine. I think its a 3 cyl petrol with about 4hp haha. Was coming home and nearly died with laughter when i spoted the ESP off button. I dont think it would be capable of breaking traction of any sort at any time. But a nice touch if i really want to drop the hammer !!!
Title: Re: Front wing rust warranty success!!
Post by: Phil_H on April 07, 2015, 06:47:36 pm
Probably the same engine in the Polo that I had. Nearly got rear ended by a lorry on the A47 as I couldn't get up to speed quick enough when pulling out of a junction  :jumping:
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 07, 2015, 08:43:35 pm
Theres a small twisty section of b-road on my way home. Felt like i was doing about 120mph but in reality it was more like 35 haha. Scary, scary car i miss mine allready!!
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 09, 2015, 08:49:39 am
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.
Title: Re: Front wing rust warranty success!!
Post by: Jarre on April 09, 2015, 09:55:22 am

This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

I've been offered 50% on my drivers rear arch.
Title: Re: Front wing rust warranty success!!
Post by: Alfalfa91 on April 09, 2015, 10:05:31 am
I thought they wouldn't have done it on a 05 plate that's why I've not taken mine. Might give it a try
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 09, 2015, 10:38:40 am
I thought they wouldn't have done it on a 05 plate that's why I've not taken mine. Might give it a try
Definately worth a try. The inspection takes about 10 mins. Theres nothing to loose.
Title: Re: Front wing rust warranty success!!
Post by: Jarre on April 09, 2015, 10:50:12 am

I thought they wouldn't have done it on a 05 plate that's why I've not taken mine. Might give it a try

Why not? The perforation warranty is 12 years.
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 09, 2015, 11:05:00 am

This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

I've been offered 50% on my drivers rear arch.

Thanks for that.

Absolutely sickens my happiness that 1 person gets it and the next doesn't. Zero consistency on their part!
Title: Re: Front wing rust warranty success!!
Post by: Alfalfa91 on April 09, 2015, 11:19:41 am

I thought they wouldn't have done it on a 05 plate that's why I've not taken mine. Might give it a try

Why not? The perforation warranty is 12 years.

I was told it is only a 10 year warranty?
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 09, 2015, 11:31:10 am
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.
I only got 100% on wings. Only 50% on sills and tailgate
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on April 09, 2015, 06:22:18 pm

I thought they wouldn't have done it on a 05 plate that's why I've not taken mine. Might give it a try

Why not? The perforation warranty is 12 years.

These repairs aren't done under warranty anyway as the perforation has to be from the inside out to qualify. They call it a 'goodwill gesture'.
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on April 09, 2015, 06:24:35 pm
I'm going to try this for my 05 plate, what shall I say to them when I call up?
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on April 09, 2015, 06:25:19 pm
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

Yep, should still be the same MD and address  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 09, 2015, 06:47:47 pm
I had a quick google earlier and it appears to have changed a couple of times since. I tried Paul Willis as that appears to the the most recent, but the email bounced back.
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on April 09, 2015, 08:55:03 pm
Can't get a claim started for tailgate and rear qtr panels, guy said VW will refuse it straight out.
Previously I've had front wings done FOC and sills at 50%,

It has put me off buying a Mk6 or Mk7 if cars as new as the Mk5 as having such widespread issues with corrosion
Title: Re: Front wing rust warranty success!!
Post by: Jarre on April 10, 2015, 09:46:42 am

Can't get a claim started for tailgate and rear qtr panels, guy said VW will refuse it straight out.
Previously I've had front wings done FOC and sills at 50%,

It has put me off buying a Mk6 or Mk7 if cars as new as the Mk5 as having such widespread issues with corrosion

Well I got offered 50% on tailgate and rear arch around two weeks ago.
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on April 10, 2015, 11:50:03 am

Well I got offered 50% on tailgate and rear arch around two weeks ago.

Thanks, I think I'm being fobbed off then, he tried saying the issue on tailgate was a stone chip when the paint is sound as far as I can see (it's some bubbling beneath the paint apx 5mm) I'll get a decent photo today.

The rear wing one side has 5mm bubbling near arch and rear qtr's both sides there is slight corrosion starting in the upper half of door shuts
Title: Re: Front wing rust warranty success!!
Post by: dom069 on April 10, 2015, 12:03:49 pm

Can't get a claim started for tailgate and rear qtr panels, guy said VW will refuse it straight out.
Previously I've had front wings done FOC and sills at 50%,

It has put me off buying a Mk6 or Mk7 if cars as new as the Mk5 as having such widespread issues with corrosion


Well I got offered 50% on tailgate and rear arch around two weeks ago.

How much did they quote you for the tailgate with 50% goodwill? @Jarre (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=6783)
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 10, 2015, 12:31:17 pm
My 50% for tailgate is £191
Title: Re: Front wing rust warranty success!!
Post by: Jarre on April 10, 2015, 11:24:14 pm
My 50% is around £294 if they can repair the tailgate. If it's a new one its £543.
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on April 10, 2015, 11:34:11 pm
Can I ask the issues you guys have with your tailgates? Is it around the common area around VW Badge or elsewhere?

Mine is a 5mm bubble of corrosion starting below badges on right hand side...

http://i.imgur.com/OFIxELg.jpg
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on April 11, 2015, 04:31:55 pm
My tailgate is by the main badge mate.... £543 for a new one!! Ive been told i need a new one
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 12, 2015, 04:07:35 pm
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

Yep, should still be the same MD and address  :happy2:

Sent an email to Robert there and it bounced back too sadly.
Title: Re: Front wing rust warranty success!!
Post by: Golf_GT_TDI on April 12, 2015, 07:50:03 pm
We should start a petition or something
Title: Re: Front wing rust warranty success!!
Post by: Blackgtiman on April 12, 2015, 10:53:57 pm
 :sad1:
Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on April 18, 2015, 05:54:10 pm
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

Yep, should still be the same MD and address  :happy2:

Sent an email to Robert there and it bounced back too sadly.

Sorry pal, didnt realize it had changed. Try this one:

martin.winterkorn@volkswagen.de

He is the head of all VW and I have written to him a couple of times. You will likely get an email back from his peeps saying that your email has been forwarded to the UK MD. Hope this helps  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Lyons on April 18, 2015, 08:46:54 pm
Thanks. If seen his name before but thought it might be a bit excessive!

I actually just contacted customer services there on friday, so waiting to hear from them. I'll get in touch with him if they don't produce the goods though!
Title: Re: Front wing rust warranty success!!
Post by: jackday1986 on April 29, 2015, 02:00:05 pm
Any News on this?
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on May 04, 2015, 12:05:34 am
My tailgate is by the main badge mate.... £543 for a new one!! Ive been told i need a new one

That's crazy. I've just had my car in for warranty repair. Had two new wings and a new tailgate all covered under warranty. The wings were auth 100% but tailgate only 50% by vw UK. I was lucky that the dealer I went to covered the other 50%. And my car is a 55 plate.

Oh and forgot to mention, a new badge too. Old one had whiteworming.
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on May 04, 2015, 08:19:39 am
Hi mate. I had my car back. As you say new wings, tailgate and  badges etc my car was dropped back to me at work and thats the last i have heard. I havent had to pay a penny!!
I have traded it in for a MK6 GTI now
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on May 04, 2015, 02:07:02 pm
been to vw on Saturday and they are processing my warranty and will contact me within a week to book my car in wooow  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on May 04, 2015, 02:20:05 pm
been to vw on Saturday and they are processing my warranty and will contact me within a week to book my car in wooow  :happy2:

When I went into the dealer to get it looked it, it was a Friday first thing, got a phone call back within the hour telling me all authorised and body shop called me to book it in an hour later. Even I was shocked as to how quick the response times were.
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on May 04, 2015, 09:36:11 pm
been to vw on Saturday and they are processing my warranty and will contact me within a week to book my car in wooow  :happy2:

When I went into the dealer to get it looked it, it was a Friday first thing, got a phone call back within the hour telling me all authorised and body shop called me to book it in an hour later. Even I was shocked as to how quick the response times were.

Yh well I went on a Saturday and the close at 12 but got there at 12:20 the bloke waited for me because my local dealer messed me about and sent me to a VW body shop and they said they don't do warranty work so o rang the derby branch and he said he would wait for me, then it's was Sunday and bank holiday today so hopfuly be tomorrow
Title: Re: Front wing rust warranty success!!
Post by: jackday1986 on May 05, 2015, 08:36:27 am
Greta news this - I'm going to Martins in Basingstoke on Thursday to ask.
Title: Re: Front wing rust warranty success!!
Post by: jackday1986 on May 13, 2015, 02:00:55 pm
Nothing :(
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on May 13, 2015, 11:32:54 pm
So what did they say to you? Did they give a reason why no contribution to repair?
Title: Re: Front wing rust warranty success!!
Post by: SiimpleHarry on May 14, 2015, 01:53:24 pm
May be a silly question, but do waxes and sealants add to the paint depth? Going in tomorrow for an inspection at VW and I am considering removing the good few layers of sealant and wax I currently have on the wings?
Title: Re: Front wing rust warranty success!!
Post by: jackday1986 on May 15, 2015, 04:00:58 pm
So what did they say to you? Did they give a reason why no contribution to repair?

The bonnet looks like its been resprayed and lacquer had gotten onto the wings, making the paint depth readings too high....
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on May 15, 2015, 11:48:21 pm
So what did they say to you? Did they give a reason why no contribution to repair?

The bonnet looks like its been resprayed and lacquer had gotten onto the wings, making the paint depth readings too high....

if youve got any other vw garages near or not too far away its worth trying with them.
there have been lots of cases here were one garage has said no and yet another garage says yes.
it can be just a fussy warranty guy that you encountered.
Title: Re: Front wing rust warranty success!!
Post by: Chedburn on May 28, 2015, 05:29:43 pm
I have flaking paint and rust on my rear arch. Has anyone heard of this happening?
Also does anyone have the PDF with the warranty information on?
Cheers
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on May 28, 2015, 07:07:12 pm
There have been some people on the forum who have had that. But not many have had any luck with the rear arches. For some reason vw aren't as negotiable with that part.

This link may help you.
http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/
Title: Re: Front wing rust warranty success!!
Post by: Chedburn on May 29, 2015, 09:49:54 am
Thanks for that!

I'll give my car a clean and contact the dealers.

Cheers
Title: Re: Front wing rust warranty success!!
Post by: smifffy9 on June 02, 2015, 10:58:22 am
I had my front wings done for freeeeeeeee and 50% goodwill towards the sills.
Title: Re: Front wing rust warranty success!!
Post by: jettamike on June 02, 2015, 12:02:52 pm
Hey guys,

I've a 57 plate Jetta which has rust in the following places -


Would it be worth me booking an appointment with the local vw garage to see if they will do anything? I guess the worst they can say is no?
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on June 02, 2015, 01:34:38 pm
Hey guys,

I've a 57 plate Jetta which has rust in the following places -

  • Underside of the boot (where the number plate lights and boot opening switch are)
  • On the sill underneath where the wing meets it in the gap
  • Rusty spider on drivers side sill
  • Rusty spider on edge of bonnet

Would it be worth me booking an appointment with the local vw garage to see if they will do anything? I guess the worst they can say is no?

Give it a go. Your car is still under the corrosion warranty. Just need to consider if any work has ever been done to those areas.
When I had rust problems I had both front wings and the bootlid.
The front wings were authorised immediately, but the bootlid needed to be reported back to vw UK. Vw UK came back with 50% contribution only. But luckily for me the garage I took it to covered the other 50%. I wasn't a regular customer. Only went to them once for a replacement high level brake light.
Title: Re: Front wing rust warranty success!!
Post by: jettamike on June 05, 2015, 07:21:04 pm
Thanks mate, I'll take it down there as soon as I can drive the car again!

I've just been out to give it a hosing off and the rust on the bonnet is much worse than I thought. It seems to come from a split in the seam sealer on the side and the entire left hand inner edge of the bonnet is rusty!

Hopefully they are nice enough people to deal with  :confused:
Title: Re: Front wing rust warranty success!!
Post by: SeyiiOluwa on June 06, 2015, 03:02:59 am
I've got an 05 plate TDi with some little rust stains. Do you reckon I'm still in warranty ?


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on June 06, 2015, 09:58:58 am
I've got an 05 plate TDi with some little rust stains. Do you reckon I'm still in warranty ?


Sent from my iPhone using Tapatalk
This is a quote from the vw website.
"Body protection warranty
All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration.

The only preconditions are:

The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained."

So in a word, yes, you should still be covered.
Title: Re: Front wing rust warranty success!!
Post by: c11ris on June 10, 2015, 05:37:22 pm
One of mine is going probably again. It looks painted. But my issue is I have lots of little white spots of what look like paint about to lacquer peel on the roof on my tornado red GTI. Any ideas if this would be covered under warranty?
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on July 14, 2015, 07:30:51 pm
My cars is now booked in at be for two new wings under warrenty on the 1st August
Title: Re: Front wing rust warranty success!!
Post by: white91 on July 14, 2015, 07:59:19 pm
Mines booked in for 27th with a courtesy car!

I was told it's a 10 year warranty as my car was registered 27/07/05 looks like I'm just in! Also getting a mirror cap done for £40 which seems about right
Title: Re: Front wing rust warranty success!!
Post by: SeyiiOluwa on July 14, 2015, 08:35:50 pm
Congrats guys!! :jumpmove:
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on July 14, 2015, 08:49:50 pm
Yah I get a courtesy car for free too they said its gonna be a polo or an up so atleast it's still a vw   :smiley:
Title: Re: Front wing rust warranty success!!
Post by: tlnds on July 15, 2015, 12:08:29 pm
Rang my local and they said its 10 years and I've missed out by a month  :sad1:

Has anyone been told its 12 years warranty?
Title: Re: Front wing rust warranty success!!
Post by: AndyBrown on July 15, 2015, 12:15:20 pm
Its 12 year, they're trying to f*ck you off.
http://www.volkswagen.co.uk/owners/plans-and-policies/factory/terms-and-conditions
Title: Re: Front wing rust warranty success!!
Post by: ReflexRob on July 15, 2015, 01:04:13 pm
Handbook clearly states 12 years!
Title: Re: Front wing rust warranty success!!
Post by: tlnds on July 15, 2015, 03:49:23 pm
Thanks for that! Cheeky gits, I'm ringing them back
Title: Re: Front wing rust warranty success!!
Post by: shoaybmakda on July 18, 2015, 11:11:49 am
Picked up my golf yesterday - front two wings sills and rear boot lid all done for free! Very happy with the result  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: white91 on July 18, 2015, 02:39:49 pm
Whereabouts do the sills go rusty? Mines booked in a week on Monday for the wings
Title: Re: Front wing rust warranty success!!
Post by: Norfolk boy on July 18, 2015, 04:42:40 pm
Contacted my VW dealer yesterday & they said as my car has been painted the front wings would not be covered! But they did amit that the rusting is due to the inner arch liner touching on the arch lip.
Kind of admitting there is an issue!
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on July 18, 2015, 05:40:42 pm
I had my cars wings and bootlid sorted at the beginning of April. Didnt pay a penny. Got a call last week for my 50% contribution on the bootlid. Was hoping they had forgotton
Title: Re: Front wing rust warranty success!!
Post by: Scottymon on July 18, 2015, 08:13:07 pm
I had my cars wings and bootlid sorted at the beginning of April. Didnt pay a penny. Got a call last week for my 50% contribution on the bootlid. Was hoping they had forgotton

Ignore it, where's the proof? (did you sign in agreeance to pay?)  They should be covering it all in reality... what's the point of a corrosion warranty otherwise.
Title: Re: Front wing rust warranty success!!
Post by: BenMiller692 on July 18, 2015, 08:23:19 pm


Ignore it, where's the proof? (did you sign in agreeance to pay?)  They should be covering it all in reality... what's the point of a corrosion warranty otherwise.
[/quote]

I paid it. They did a good job and I only agreed a repair to my boot handle rust. In reality i got a complete new tail gate all new boot hatch mech and they honoured the original quote so i cant complain!
Title: Re: Front wing rust warranty success!!
Post by: Scottymon on July 18, 2015, 09:33:50 pm
Quote
Ignore it, where's the proof? (did you sign in agreeance to pay?)  They should be covering it all in reality... what's the point of a corrosion warranty otherwise.
Quote
I paid it. They did a good job and I only agreed a repair to my boot handle rust. In reality i got a complete new tail gate all new boot hatch mech and they honoured the original quote so i cant complain!

Yeap good on you (I mean that), I admire you paying for what you owe to the people who do the work... but the payer should really be VW; standing by their guarantee in full, sadly they are not as honorable.
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on July 19, 2015, 12:09:52 am
Quote
Ignore it, where's the proof? (did you sign in agreeance to pay?)  They should be covering it all in reality... what's the point of a corrosion warranty otherwise.
Quote
I paid it. They did a good job and I only agreed a repair to my boot handle rust. In reality i got a complete new tail gate all new boot hatch mech and they honoured the original quote so i cant complain!

Yeap good on you (I mean that), I admire you paying for what you owe to the people who do the work... but the payer should really be VW; standing by their guarantee in full, sadly they are not as honorable.

I had the same work done in April, two new wings and a new bootlid. I was lucky enough that the garage I went to covered the other 50% as vw UK were also only willing to cover 50%.
So I got all in all, two new wings, new bootlid and a new bootlid badge as the last one was corroding.
It really depends on the garage and how helpful they wish to be.
Title: Re: Front wing rust warranty success!!
Post by: S300 TTC on July 19, 2015, 12:30:59 am
Hey guys
My car is booked in for this trip for vw in Stirling to take a look.
They say they need it for half a day to check it out any advise before hand as av just got a funny feeling there going to hit me with some crap.
As even why I phoned up and booked it in the guy I spoke to was a bit rude and just well a prat to put it politely.
He asked for my Reg plate and I told him it but I said I am in the process of putting my private plate on the car.
He said no don't do that I said why will it effect the warranty (knowing it shouldn't )
An the guy was like well yea it mite.
I said how can this be possible
As I still know the Reg
Any way if the v5 capital Mrs back the plates going on
Title: Re: Front wing rust warranty success!!
Post by: shoaybmakda on July 19, 2015, 01:54:42 am
@white91 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13025) to be honest I never even noticed the sills or even the drivers side arch. I couldn't see any rust but the body shop manager said he could see it...either way I'm not complaining! Not bad for getting all that done when I was expecting a outright no in the first place!
Title: Re: Front wing rust warranty success!!
Post by: Jayy26 on July 19, 2015, 01:57:56 am
Hi so do i need to basically just ring my local vw and say about my wings are getting rust on them and could i gte a copy off this pdf?
My car is 56 plate
lowered 35mm
96k :0

also below my rear badge on the bootlid theres a small chunk off paint gone missing al the way to the metal could i say this was from rust?

thanks
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on July 19, 2015, 03:53:40 pm
Hey guys
My car is booked in for this trip for vw in Stirling to take a look.
They say they need it for half a day to check it out any advise before hand as av just got a funny feeling there going to hit me with some crap.
As even why I phoned up and booked it in the guy I spoke to was a bit rude and just well a prat to put it politely.
He asked for my Reg plate and I told him it but I said I am in the process of putting my private plate on the car.
He said no don't do that I said why will it effect the warranty (knowing it shouldn't )
An the guy was like well yea it mite.
I said how can this be possible
As I still know the Reg
Any way if the v5 capital Mrs back the plates going on

They are having you on in the half a day inspection. It was half an hour for me. All they do is use a little gadget to check the paint depth and see if there has previously been any repairs to that area, record it and that's it. The other stuff is them reporting back to vw UK.
But yes it is a good idea to ring up and book a time in first as the warranty manager isn't always in that branch. They usually cover different branches.
Regarding the private plate, it is worth holding off putting the private plate on unt after the warranty job as that would help them to bring up all your records with vw. If they have all your records they should be more inclined to help you and keep you satisfied.
Title: Re: Front wing rust warranty success!!
Post by: S300 TTC on July 19, 2015, 04:18:22 pm
Hey guys
My car is booked in for this trip for vw in Stirling to take a look.
They say they need it for half a day to check it out any advise before hand as av just got a funny feeling there going to hit me with some crap.
As even why I phoned up and booked it in the guy I spoke to was a bit rude and just well a prat to put it politely.
He asked for my Reg plate and I told him it but I said I am in the process of putting my private plate on the car.
He said no don't do that I said why will it effect the warranty (knowing it shouldn't )
An the guy was like well yea it mite.
I said how can this be possible
As I still know the Reg
Any way if the v5 capital Mrs back the plates going on

They are having you on in the half a day inspection. It was half an hour for me. All they do is use a little gadget to check the paint depth and see if there has previously been any repairs to that area, record it and that's it. The other stuff is them reporting back to vw UK.
But yes it is a good idea to ring up and book a time in first as the warranty manager isn't always in that branch. They usually cover different branches.
Regarding the private plate, it is worth holding off putting the private plate on unt after the warranty job as that would help them to bring up all your records with vw. If they have all your records they should be more inclined to help you and keep you satisfied.

Thanks mate
I didn't think this would be a major issue aslongs I kept note of the Reg that was on the car.
Problem is if the v5 comes back with the private plate on it before this fri when the car is due in at vw.
If I don't put my plate on it I am driving it illegally
Really
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on July 21, 2015, 11:00:33 am
Having recently had the sill repaired due to an altercation with the kerb (had both sills done at the front too due to rust at the same time), I've now noticed the offside arch is bubbling!  Phoned up the dealer we bought it from as approved used, and they are sending someone to our house to assess it this week, don't even need to take it to them.  Impressed by this, lets just hope they agree it needs fixing.......
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on July 21, 2015, 12:26:48 pm
Where should I check for rust? I havnt noticed any paint bubling anywhere
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on July 21, 2015, 01:28:25 pm
top of the front wheel arch on the flat lip. as a clock would show it at the 12 o'clock position
Title: Re: Front wing rust warranty success!!
Post by: Prewy on July 21, 2015, 01:47:22 pm
Just had same, purchased car March as approved used and noticed off side arch bubbling yesterday. Spoke to Body shop this am and they are sending someone out end of week to inspect. If source is from the usual problem area they are covering 100%. All gone far to easy so far.
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on July 21, 2015, 02:10:18 pm
top of the front wheel arch on the flat lip. as a clock would show it at the 12 o'clock position

Cheers, ive also heard of sills and tailgates rusting?
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on July 21, 2015, 05:29:44 pm
yep, sills right at the front just behind the wing.  Courtesy of a really naff VW design so it just attracts crap in there and rusts due to stress put on the joint during manufacture at the factory.  You'll be lucky to get them done foc though, best will be 50% contribution or nothing at all!
Title: Re: Front wing rust warranty success!!
Post by: Gmaster on July 21, 2015, 09:30:17 pm
Contacted my local VW dealer today and have arranged a day to bring the car in to take pictures and depth of paint.
They then said they need to fill in some paper work and send it off to be authorised.

Let's hope all goes well.
Title: Re: Front wing rust warranty success!!
Post by: Golfgirl on July 22, 2015, 11:59:01 am
I had my front wings replaced last week under warranty.  I hadn't even noticed the paintwork was starting to bubble, but it was in at the dealers for something unrelated it and they spotted it and got it sorted for me :happy2:
Title: Re: Front wing rust warranty success!!
Post by: tlnds on July 23, 2015, 11:37:55 am
If yours is just over 10 years and get denied by one branch its worth trying another as this happened to me and second branch I tried accepted all cost of repair.
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on July 23, 2015, 12:05:40 pm
Just had ours assessed.  Now being sent off to VW.......
Title: Re: Front wing rust warranty success!!
Post by: perksy on July 23, 2015, 10:23:13 pm
Just bought a 55 plate Golf with bubbling arches, a lot of rust bubbles at the bottom of the VW badge on the back.  I'm very heartened with these stories of people getting their rust sorted under warranty and hoping I can too.

My car will be in to Burton on Trent VW dealers next week to see what they say.  Car was registered in August 2005 so not quite 10 years old yet.

Any hints/tips about what to say when I arrive?

James
Title: Re: Front wing rust warranty success!!
Post by: tlnds on July 24, 2015, 09:39:22 am
Just bought a 55 plate Golf with bubbling arches, a lot of rust bubbles at the bottom of the VW badge on the back.  I'm very heartened with these stories of people getting their rust sorted under warranty and hoping I can too.

My car will be in to Burton on Trent VW dealers next week to see what they say.  Car was registered in August 2005 so not quite 10 years old yet.

Any hints/tips about what to say when I arrive?

James
So long as the wings haven't been painted before you should be all good, just try to get in before it ticks over to 10 years as some branches will try to blag it and not do the repair (even though its a 12 year warranty!)
Title: Re: Front wing rust warranty success!!
Post by: S300 TTC on July 25, 2015, 11:48:25 pm
Quick update
Car went in on Friday there and they checked all the car over there is a bit bubbling on the front an a very small bit on the boot lid and back arch.
They guys a vw said they will do the front wings
For free and 50% of the boot lid but saying the back wing has been painted
To be honest I am very happy with the result
They will give me a curtesy car when the car is away as well so I deco can't complain.
Very happy with the out come let's hope the jobs as good
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on July 31, 2015, 08:17:09 am
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)
Title: Re: Front wing rust warranty success!!
Post by: Stevepd on July 31, 2015, 05:51:08 pm
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)

Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. :confused:
Title: Re: Front wing rust warranty success!!
Post by: AJP on July 31, 2015, 10:13:02 pm
Can anyone recommend a dealer around South Yorkshire / Nottinghamshire they've had success with please?

I've read loads of the thread but I'm struggling to find any success stories around my area.
Title: Re: Front wing rust warranty success!!
Post by: Carla77 on August 01, 2015, 03:15:33 pm
Can anyone recommend a dealer around South Yorkshire / Nottinghamshire they've had success with please?

I've read loads of the thread but I'm struggling to find any success stories around my area.

Jct600 on middlewood road in Sheffield. They did my front wings, sill and tailgate. Got the front wings replaced for free (after lots of arguments with vwuk)
Title: Re: Front wing rust warranty success!!
Post by: AJP on August 01, 2015, 03:21:05 pm
Can anyone recommend a dealer around South Yorkshire / Nottinghamshire they've had success with please?

I've read loads of the thread but I'm struggling to find any success stories around my area.

Jct600 on middlewood road in Sheffield. They did my front wings, sill and tailgate. Got the front wings replaced for free (after lots of arguments with vwuk)
Thanks, will have a drive over, it's pretty close to me.

Got bubbling on both wings
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on August 02, 2015, 08:06:33 am
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)

Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. :confused:

That's rubbish. Ours is over 10 years, just. Though people have said its dealer dependant, we also bought ours from them 2 years ago as approved used if that makes any difference. Either way the manual and vw website States 12 years so they shouldn't really be able to get away with saying no.....
Title: Re: Front wing rust warranty success!!
Post by: Stevepd on August 04, 2015, 07:48:24 pm
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)

Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. :confused:

That's rubbish. Ours is over 10 years, just. Though people have said its dealer dependant, we also bought ours from them 2 years ago as approved used if that makes any difference. Either way the manual and vw website States 12 years so they shouldn't really be able to get away with saying no.....

Got a phone call today from VW UK, they won't repair my wings as its a 10 year corrosion warranty but the car has a 12 year perforation warranty and the 12 o'clock corrosion doesn't come under that?
Title: Re: Front wing rust warranty success!!
Post by: Gmaster on August 04, 2015, 09:48:40 pm
Sorry to hear that mate , maybe try another dealer.
Mine is getting looked over on Friday though I'm not expecting a good out come the wing has been sprayed before!!
On the same day I'm getting a local body shop to have a look and give me a price.
Title: Re: Front wing rust warranty success!!
Post by: KernowGTI on August 05, 2015, 11:06:50 pm
My wing claim has been rejected by the dealer and VW Customer service who are claiming the previous owner neglected the car.

As its only had one owner from new and has a FSH and is all original paint I disputed it but to no success.

About to try on the boot handle area which is also bubbling, not holding out much hope as they have plenty of excuses!
Title: Re: Front wing rust warranty success!!
Post by: Gmaster on August 06, 2015, 01:22:21 pm
My wing claim has been rejected by the dealer and VW Customer service who are claiming the previous owner neglected the car.

As its only had one owner from new and has a FSH and is all original paint I disputed it but to no success.

About to try on the boot handle area which is also bubbling, not holding out much hope as they have plenty of excuses!
Shocking that !! I would not give up, that's s rubbish excuse!
Title: Re: Front wing rust warranty success!!
Post by: david25 on August 14, 2015, 07:11:15 pm
Hello, I have a detailing question; when I can wax my new wing? I was sprayed about two weeks ago.

Thanks
Title: Re: Front wing rust warranty success!!
Post by: shoaybmakda on August 15, 2015, 01:03:15 pm
My wing claim has been rejected by the dealer and VW Customer service who are claiming the previous owner neglected the car.

As its only had one owner from new and has a FSH and is all original paint I disputed it but to no success.

About to try on the boot handle area which is also bubbling, not holding out much hope as they have plenty of excuses!

@KernowGTI (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13279) what a lame excuse - I did my own little DIY on the rear boot before I took it to my dealer with a touch up pen on the rust and they still were happy to replace it.

I was lucky that the previous owner lived in the same city to me and had it serviced at VW. When the body shop manager looked at the history of the car and saw it was serviced by them he had no issue doing my wings and boot for free.

If your car has VW history and its local to you perhaps try that dealer?
Title: Re: Front wing rust warranty success!!
Post by: Jaywoo-GTI on August 17, 2015, 03:48:24 pm
I have just got mine back from Parkway VW in derby, 2 wing replaced under warranty free of charge,
Car was registered November 2005 so is just under 10 years old,
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on August 17, 2015, 04:47:27 pm
Ours was collected today and they left a 15 plate Torneo for the missus after she complained about them trying to give her an Up! lol, that'll teach her!

They were surprised it was only on one side as its usually both, should get it back next Mon latest.
Title: Re: Front wing rust warranty success!!
Post by: guyrocks on August 17, 2015, 05:45:50 pm
Hi peeps what year's is this happening on as my ed30 07 is fine unless they were done before i got the car
Title: Re: Front wing rust warranty success!!
Post by: jordan7050 on August 17, 2015, 08:32:33 pm
Glad to hear people are getting successful results from the wing claims!

I bought mine from an Arnold Clark in Falkirk (Scotland) and noticed at the time that the wings were in a bad state, managed to get the car inspected at Peter Vardy in Bognor Regis (because my job is down the south coast) on the 3rd of July for a warranty job and haven't heard a peep from them since! I've rang a few times to ask whats happening and it seems to me that they're in no rush. My gti is an 07 reg so i have a few years left however has anyone else had to wait 6 weeks+ for a result?

Bit of a joke to be honest!
Thanks in advance
Title: Re: Front wing rust warranty success!!
Post by: perksy on August 17, 2015, 08:51:28 pm
I have just got mine back from Parkway VW in derby, 2 wing replaced under warranty free of charge,
Car was registered November 2005 so is just under 10 years old,

Well, on the advice of this forum mine is booked into Parkway VW in Derby for 2xsills and 2xwings.  Only got an offer of 50% of payment on the tailgate though (£250 to pay). 
In contest with VW about this now.

James
Title: Re: Front wing rust warranty success!!
Post by: Jaywoo-GTI on August 18, 2015, 12:33:50 pm
Whilst I was booking my car in he told me was now a recognised problem with the MK6 golf too.
Title: Re: Front wing rust warranty success!!
Post by: Prewy on August 18, 2015, 06:00:04 pm
Just had mine approved and booked in for Sep, both front wings although only one bubbling visibly. 2007 07 plate only downside is an Up courtesy car but cant complain pleased with result. No hassle start to approval.
Title: Re: Front wing rust warranty success!!
Post by: Jaywoo-GTI on August 19, 2015, 10:17:07 am
Just had mine approved and booked in for Sep, both front wings although only one bubbling visibly. 2007 07 plate only downside is an Up courtesy car but cant complain pleased with result. No hassle start to approval.
Are the replacing or repairing? My dealer told me they can only repair once a minimum of 10cm of rust was visible, any less and the could only offer a repair.
Title: Re: Front wing rust warranty success!!
Post by: Prewy on August 19, 2015, 11:44:18 am
Interesting, my nearside wing only has about 2cm of slight bubbling on the inner lip and about 5cm of bubbling on offside. When the assessor came to inspect I was told they don't bother with repair as it will always return, so wings off mod to inner arches and two new wings  :happy2:
This is with Peter Cooper in Hampshire, Body shop is in Bognor Regis but they are collecting so happy days.
Title: Re: Front wing rust warranty success!!
Post by: Stevepd on August 19, 2015, 06:33:26 pm
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)

Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. :confused:

That's rubbish. Ours is over 10 years, just. Though people have said its dealer dependant, we also bought ours from them 2 years ago as approved used if that makes any difference. Either way the manual and vw website States 12 years so they shouldn't really be able to get away with saying no.....

Got a phone call today from VW UK, they won't repair my wings as its a 10 year corrosion warranty but the car has a 12 year perforation warranty and the 12 o'clock corrosion doesn't come under that?
I questioned the validility of their decision making after joining a forum where people have had success and some were the same age as my car. I said I'd purchased mainly VW cars over my driving life and had spent a small fortune within the VW brand and when I really needed their help I was being fobbed off. I was told he would get back to by the 19th. I got a call today and VW will do both my wings for free and my sill (only 1 rusted) will cost £100 to me. Car goes in on 7th Sep. keep trying folks it does work.

Steve.
Title: Re: Front wing rust warranty success!!
Post by: jordan7050 on August 19, 2015, 07:25:10 pm
Contacted Peter Vardy in Bognor Regis today asking if they had heard anything about my claim.I started the claim on the 3rd of July and explained that i was told it should be resolved within 3 weeks! The woman said she'll chase it up with the claims officer and phone me back within a week.

10 minutes later and i got a phonecall saying its been accepted and both wings will be repaired for free! Happy with the result, just wish i didn't have to pester them for an answer

Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on August 20, 2015, 09:16:35 am
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)

Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. :confused:

That's rubbish. Ours is over 10 years, just. Though people have said its dealer dependant, we also bought ours from them 2 years ago as approved used if that makes any difference. Either way the manual and vw website States 12 years so they shouldn't really be able to get away with saying no.....

Got a phone call today from VW UK, they won't repair my wings as its a 10 year corrosion warranty but the car has a 12 year perforation warranty and the 12 o'clock corrosion doesn't come under that?
I questioned the validility of their decision making after joining a forum where people have had success and some were the same age as my car. I said I'd purchased mainly VW cars over my driving life and had spent a small fortune within the VW brand and when I really needed their help I was being fobbed off. I was told he would get back to by the 19th. I got a call today and VW will do both my wings for free and my sill (only 1 rusted) will cost £100 to me. Car goes in on 7th Sep. keep trying folks it does work.

Steve.

Nice one Steve

You shouldn't have had to argue like that but got there in the end :)
Title: Re: Front wing rust warranty success!!
Post by: SkyJawa on August 20, 2015, 09:20:06 am
Interesting, my nearside wing only has about 2cm of slight bubbling on the inner lip and about 5cm of bubbling on offside. When the assessor came to inspect I was told they don't bother with repair as it will always return, so wings off mod to inner arches and two new wings  :happy2:
This is with Peter Cooper in Hampshire, Body shop is in Bognor Regis but they are collecting so happy days.

Interesting, ours has just gone in with them, but only 1 showing signs, wonder if they will do both.....

We're an hour away from their bodyshop so very impressed they came to collect and with their service for sorting this out.  They've redeemed themselves somewhat after I had a fight with them over a thermostats and regulators warranty claim!
Title: Re: Front wing rust warranty success!!
Post by: perksy on September 01, 2015, 05:34:17 pm
Dropped my 2005 05 plate GTI off with Parkway VW in Derby to day for 2x wings and 2x sills and I have a very nice little Up! courtesy car for the week sitting outside.

Still annoyed that I only got a 50% contribution for the tailgate as its clearly corrosion - I've asked them to re-examine this now the car is in. For £250 I may as well spend that on getting my skirts and lower bumper sprayed and get them to do that for another £50.

I've also found another bubble in the paint just infront of the o/s rear wheel - so I've reported this to them to.  They may as well do it all in one go.

James
Title: Re: Front wing rust warranty success!!
Post by: Ditto on September 01, 2015, 06:34:38 pm
Hi guys. Is it common for this to happen on the insides of both arches? Also I notice it under the front sills too.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimages.tapatalk-cdn.com%2F15%2F09%2F01%2F7332ffa6599c1c9e07a47b156228fd60.jpg&hash=d79e20926a89a0b03d6df39b294cd7432410875d)(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimages.tapatalk-cdn.com%2F15%2F09%2F01%2F3371978603f0dab8caddc8b55c6d34e5.jpg&hash=b62250261ba45e4a6f89740f0d3cc32f519c4bbb)

Cheers
Title: Re: Front wing rust warranty success!!
Post by: perksy on September 01, 2015, 08:29:48 pm
Yes - looks exactly like mine that is now being repaired by VW for free!

Get it in quick.

James
Title: Re: Front wing rust warranty success!!
Post by: Ditto on September 01, 2015, 09:01:38 pm
Yes - looks exactly like mine that is now being repaired by VW for free!

Hi James. Ah great. Were there any problems? What did they agree to respray?.. front panels and the sills?
Title: Re: Front wing rust warranty success!!
Post by: guyrocks on September 02, 2015, 12:55:30 pm
Well I've just got off the phone with pullman vw in Durham where after he made it pretty clear that as I'm the 4th owner of my 07 edition 30 that vw might not honour the 10 year warranty how I don't know but I've been given a date to get it inspected wait for it .................... 9th March 2016....... I'm going to try lookers in Middlesbrough
Title: Re: Front wing rust warranty success!!
Post by: perksy on September 02, 2015, 06:42:12 pm
Yes - looks exactly like mine that is now being repaired by VW for free!

Hi James. Ah great. Were there any problems? What did they agree to respray?.. front panels and the sills?

They're going to completely replace the front wings and sills. They said there is no point "patching up" as all it does is delay the problem.

No problems at all.  I took it in and they inspected on the spot - no booking needed.

James
Title: Re: Front wing rust warranty success!!
Post by: perksy on September 05, 2015, 10:49:28 am
They're turned down doing the tailgate rust again - damn.

Also, I've told them about a bubble I found on the rear quarter panel (between drivers door and rear wheel on the drivers side) and they've said they'll "probably decline this as its not a common problem".  Strange.  Its 100% a bubble coming from the inside out and as far as I can see 100% a warranty claim.

I'll keep you updated.  Loving this little up! courtesy car at the moment too tbh.  No power at all but a strange, quirky, cheeky charm lol

Title: Re: Front wing rust warranty success!!
Post by: fruitmachinestu on September 05, 2015, 11:41:47 am
i took mine into old trafford vw in manchester and the guy was more than helpfull.
Mine is a cat c damaged golf. So i thought i had no chance getting the wings done, but they swapped the wings no mither.
Job done the following week. Got a courtesy car. The vw up. God it was basic. lol
Title: Re: Front wing rust warranty success!!
Post by: K1NGY14 on September 14, 2015, 04:36:58 pm
I have rust building on both wheel arches in the exact same place so I took it into VW in Stockport last week and they were more than helpful but I have just had a phone call saying that VW are only willing to contribute 50% of the cost and to get it sorted it is going to cost me £650. Is there anything I can do to get them to pay more?
Title: Re: Front wing rust warranty success!!
Post by: Stevepd on September 14, 2015, 06:35:28 pm
News is back on our wing.  Being replaced under warranty  :laugh:

(June 2005 MK5 GTi)

Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. :confused:

That's rubbish. Ours is over 10 years, just. Though people have said its dealer dependant, we also bought ours from them 2 years ago as approved used if that makes any difference. Either way the manual and vw website States 12 years so they shouldn't really be able to get away with saying no.....

Got a phone call today from VW UK, they won't repair my wings as its a 10 year corrosion warranty but the car has a 12 year perforation warranty and the 12 o'clock corrosion doesn't come under that?
I questioned the validility of their decision making after joining a forum where people have had success and some were the same age as my car. I said I'd purchased mainly VW cars over my driving life and had spent a small fortune within the VW brand and when I really needed their help I was being fobbed off. I was told he would get back to by the 19th. I got a call today and VW will do both my wings for free and my sill (only 1 rusted) will cost £100 to me. Car goes in on 7th Sep. keep trying folks it does work.

Steve.
Well mines been delayed as the wings are on back order. May be a day or two weeks!. They tried to contact me but we're trying somebody else's contact details - not a great start..... :stupid:
Title: Re: Front wing rust warranty success!!
Post by: Prewy on September 15, 2015, 02:14:48 pm
Well got mine back today, two new wings and they have done a top job despite the time they had it in. Now waiting to hear with regards to the tailgate badge area regarding a Dealer contribution!
Never owned a car with so many claim issues,  VW quality my Arse, Dealer used approved as well. my 30yr old 205gti has had fewer corrosion issues.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on September 16, 2015, 11:13:57 pm
Would be interesting to see out of how many made have had warranty repairs. Since finding rust on mine I often see the arches bubbling on others too.
Title: Re: Front wing rust warranty success!!
Post by: shoaybmakda on September 16, 2015, 11:17:30 pm
Would be interesting to see out of how many made have had warranty repairs. Since finding rust on mine I often see the arches bubbling on others too.

@Ditto (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13301) both front arches and sills and rear tailgate for me done for free
Title: Re: Front wing rust warranty success!!
Post by: shail on September 16, 2015, 11:36:41 pm
Mines going for a service in 2 weeks, and I've asked then to look at a little bit of wing rust I noticed the other day.  Fingers crossed.
Title: Re: Front wing rust warranty success!!
Post by: Guy Incognito on September 21, 2015, 03:37:28 pm
Bit of a long shot but is there any dealers in the Glasgow area or even just Scotland in general where people have had success in getting repairs?
Mine is a 56 plate with 38k on it.  I've owned since new and the bloody wings are dissolving in front of my eyes.

Cheers.
Title: Re: Front wing rust warranty success!!
Post by: Jayy26 on September 23, 2015, 03:16:45 pm
can anybody send the pdf across please?

Jayyharrison@hotmail.co.uk
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on September 23, 2015, 05:58:33 pm
can anybody send the pdf across please?

Jayyharrison@hotmail.co.uk

You can download it from here

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/
Title: Re: Front wing rust warranty success!!
Post by: bankies on September 24, 2015, 01:57:28 pm
55 plate I got my wings replaced for free no questions asked at Arnold Clark Crow Rd Glasgow 2 years ago

Bit of a long shot but is there any dealers in the Glasgow area or even just Scotland in general where people have had success in getting repairs?
Mine is a 56 plate with 38k on it.  I've owned since new and the bloody wings are dissolving in front of my eyes.

Cheers.
Title: Re: Front wing rust warranty success!!
Post by: Brimall on September 25, 2015, 12:02:29 pm
Mines in at the moment. Wings and sills. Took it to Incahcape Bolton. No problems getting it done.
Title: Re: Front wing rust warranty success!!
Post by: Jayy26 on September 25, 2015, 03:38:20 pm
So im going to try and ring VW today and try get my wings sorted....

My local ones are Sheffield,Mansfield and Chesterfield.

My car is on 98k  :surprised: also it is lowered about 35mm will they play up to this?

Wondering what the best way to approach them is,theirs so many different stories on here haha

Also theres a mark on the rear quarter that looks like its come from underneath the paint? :/

cheers
Title: Re: Front wing rust warranty success!!
Post by: AJP on September 25, 2015, 04:23:32 pm
So im going to try and ring VW today and try get my wings sorted....

My local ones are Sheffield,Mansfield and Chesterfield.

My car is on 98k  :surprised: also it is lowered about 35mm will they play up to this?

Wondering what the best way to approach them is,theirs so many different stories on here haha

Also theres a mark on the rear quarter that looks like its come from underneath the paint? :/

cheers
Mate could you keep me posted - I'm in the exact same area as you so it'd be good to know which dealer(s) you try and how they play it.

I'm also lowered, by 30mm. I'm guessing unless the arches are damaged by being silly low we should be alright.

Good luck. Looking forward to hearing how you get on
Title: Re: Front wing rust warranty success!!
Post by: Jayy26 on September 25, 2015, 04:50:21 pm
So im going to try and ring VW today and try get my wings sorted....

My local ones are Sheffield,Mansfield and Chesterfield.

My car is on 98k  :surprised: also it is lowered about 35mm will they play up to this?

Wondering what the best way to approach them is,theirs so many different stories on here haha

Also theres a mark on the rear quarter that looks like its come from underneath the paint? :/

cheers
Mate could you keep me posted - I'm in the exact same area as you so it'd be good to know which dealer(s) you try and how they play it.

I'm also lowered, by 30mm. I'm guessing unless the arches are damaged by being silly low we should be alright.

Good luck. Looking forward to hearing how you get on
My car is a 56 plate aswell so leaving it late as usual ha!
Just wanting some advice on what people actually said or have there cars lowered etc to see how to play it.
Youll have to ring them aswell and we will see how we get on haha!!

Good luck!
Title: Re: Front wing rust warranty success!!
Post by: AJP on September 25, 2015, 05:23:14 pm
So im going to try and ring VW today and try get my wings sorted....

My local ones are Sheffield,Mansfield and Chesterfield.

My car is on 98k  :surprised: also it is lowered about 35mm will they play up to this?

Wondering what the best way to approach them is,theirs so many different stories on here haha

Also theres a mark on the rear quarter that looks like its come from underneath the paint? :/

cheers
Mate could you keep me posted - I'm in the exact same area as you so it'd be good to know which dealer(s) you try and how they play it.

I'm also lowered, by 30mm. I'm guessing unless the arches are damaged by being silly low we should be alright.

Good luck. Looking forward to hearing how you get on
My car is a 56 plate aswell so leaving it late as usual ha!
Just wanting some advice on what people actually said or have there cars lowered etc to see how to play it.
Youll have to ring them aswell and we will see how we get on haha!!

Good luck!
Well while I was in JCT600 in Rotherham a couple of months ago getting a service done I mentioned it, and he said I'd need to go to a dealer with a bodyshop, as they don't have one. He mentioned the Hillsborough dealer.

Since then I've kind of put it off, through no reason other than laziness, but it's nagging me now so want to get it sorted!

Mine's 07, full VW history.
Title: Re: Front wing rust warranty success!!
Post by: Jayy26 on September 25, 2015, 05:45:16 pm
haha likewise...

well by the looks of it looks like im just going to have to ring up and gamble haha
Title: Front wing rust warranty success!!
Post by: dodds-gttdi on October 01, 2015, 10:38:53 pm
I had a '54' plate Mk5 with 103k miles on the clock. Inch VW at Bathgate replaced my wings very straightforward and went 70/30 on the paint lifting under the boot badge/handle.

Western VW Edinburgh MoT'd my Octavia last week. I found this on-going stockpile of rust behind their workshop:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fsandydodds%2FVW_Golf_GT_TDi_170%2FCEF06896-AB26-40BB-A615-D7EC5E2A00D9_zpsk4uip1hd.jpg&hash=df2ba648f80ec9ac52398773a5b860035a6b681b)
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on October 02, 2015, 02:58:48 pm
it has just been agreed that mine is going back in they repaired the wings just under a year ago and its started to come back

this time i am having new wings and the complete front end blown over and doors blended with new door moldings

all i have to pay for is the bonnet and bumper to be painted and buy the rub strips
Title: Re: Front wing rust warranty success!!
Post by: patpong_pete on October 02, 2015, 03:31:08 pm
it has just been agreed that mine is going back in they repaired the wings just under a year ago and its started to come back

this time i am having new wings and the complete front end blown over and doors blended with new door moldings

all i have to pay for is the bonnet and bumper to be painted and buy the rub strips

i thought they would have changed the wings
and taken the spongy stuff that holds the water
because over time this will and has rusted the wings from inside out

who did you see ?
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on October 02, 2015, 05:22:37 pm
they removed the spongey stuff but vw uk would not approve the wing change i did try last time but they would not have it

it was vw in loughton the staff have been great really tried hard this time to get it sorted for me  :wink:
Title: Re: Front wing rust warranty success!!
Post by: Vegasphil on October 02, 2015, 08:45:21 pm
How much do you have to pay for the bumper and bonnet painting mate?
Title: Re: Front wing rust warranty success!!
Post by: shail on October 09, 2015, 09:36:46 am
Just dropped mine off for a minor service, and I've asked them to look at both wings. 

I'll report back tonight with their assessment.  Fingers crossed!
Title: Re: Front wing rust warranty success!!
Post by: shail on October 09, 2015, 11:30:36 am
Just dropped mine off for a minor service, and I've asked them to look at both wings. 

I'll report back tonight with their assessment.  Fingers crossed!

Just had an email from the dealer.  Their warranty administrator has looked at both arches, and confirm its a warranty issue and have advised me to call their other branch to arrange a suitable booking date.   :happy2:
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 13, 2015, 05:34:12 pm
Finally got a response from VW to my rusty boot/bonnet/sills (and more worryingly i've now found rust where the rear door mounts to the body (hinged side).

They will pay 50% towards it all, however the cost of the bonnet and boot alone before paint is £700.......... I think I'll keep driving my rusty volkswagen as it is :(
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 13, 2015, 05:45:17 pm
Finally got a response from VW to my rusty boot/bonnet/sills (and more worryingly i've now found rust where the rear door mounts to the body (hinged side).

They will pay 50% towards it all, however the cost of the bonnet and boot alone before paint is £700.......... I think I'll keep driving my rusty volkswagen as it is :(
I wouldn't be taking 50% off them mate I'd be fighting for them to do the lot for nothing, after all VW give there cars a 12yr anti corrosion warranty. I went into my local main dealer to see about getting my drivers wing done yesterday and it now booked in to have the wing replaced, new wing fitted and painted FOC .
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 13, 2015, 05:46:45 pm
Finally got a response from VW to my rusty boot/bonnet/sills (and more worryingly i've now found rust where the rear door mounts to the body (hinged side).

They will pay 50% towards it all, however the cost of the bonnet and boot alone before paint is £700.......... I think I'll keep driving my rusty volkswagen as it is :(
I wouldn't be taking 50% off them mate I'd be fighting for them to do the lot for nothing, after all VW give there cars a 12yr anti corrosion warranty. I went into my local main dealer to see about getting my drivers wing done yesterday and it now booked in to have the wing replaced, new wing fitted and painted FOC .

I'm not sure what to say to them anymore. VW UK man would not budge from 50%. The price of the panels alone is eye watering without the added cost of spraying them.
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 13, 2015, 05:54:50 pm
Finally got a response from VW to my rusty boot/bonnet/sills (and more worryingly i've now found rust where the rear door mounts to the body (hinged side).

They will pay 50% towards it all, however the cost of the bonnet and boot alone before paint is £700.......... I think I'll keep driving my rusty volkswagen as it is :(
I wouldn't be taking 50% off them mate I'd be fighting for them to do the lot for nothing, after all VW give there cars a 12yr anti corrosion warranty. I went into my local main dealer to see about getting my drivers wing done yesterday and it now booked in to have the wing replaced, new wing fitted and painted FOC .

I'm not sure what to say to them anymore. VW UK man would not budge from 50%. The price of the panels alone is eye watering without the added cost of spraying them.
Was there any damage to the panels? I know they checked my wing for damage before they booked me in. But like I say they didn't have any problem after seeing it
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 13, 2015, 05:58:12 pm
Finally got a response from VW to my rusty boot/bonnet/sills (and more worryingly i've now found rust where the rear door mounts to the body (hinged side).

They will pay 50% towards it all, however the cost of the bonnet and boot alone before paint is £700.......... I think I'll keep driving my rusty volkswagen as it is :(
I wouldn't be taking 50% off them mate I'd be fighting for them to do the lot for nothing, after all VW give there cars a 12yr anti corrosion warranty. I went into my local main dealer to see about getting my drivers wing done yesterday and it now booked in to have the wing replaced, new wing fitted and painted FOC .

I'm not sure what to say to them anymore. VW UK man would not budge from 50%. The price of the panels alone is eye watering without the added cost of spraying them.
Was there any damage to the panels? I know they checked my wing for damage before they booked me in. But like I say they didn't have any problem after seeing it

No damage mate all paint thickness consistent (thin!) and they were happy nothing had been painted! Worst car I've owned for rust, and I had a fiesta XR2.... (With less rust!)
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 13, 2015, 06:03:05 pm
I'd argue with it. Maybes threaten them that you'll go down the legal action route. I'm not sure how far it will get you but if you've exhausted all other avenues you've got nothing to lose
Title: Re: Front wing rust warranty success!!
Post by: shail on October 13, 2015, 08:23:23 pm
I had my paint thickness measured, photos taken, and was told that both wings will be replaced.  No arguments, no negotiations, no nothing.

They will ring me to organise a date for the repair. 
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 13, 2015, 09:41:20 pm
I had my paint thickness measured, photos taken, and was told that both wings will be replaced.  No arguments, no negotiations, no nothing.

They will ring me to organise a date for the repair.

They do the wings no problem, but mine don't have any rust! It's just everywhere else, including around the mountings for the rear doors. Slightly concerned about that area!
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 13, 2015, 09:48:44 pm
Have an appointment with my local VW dealership tomorrow to look at my drivers side wing, hoping for a good result.

When I spoke to the service woman on the phone earlier this week she said the warranty was only 10 years, I said I had 3 documents in front of me which say it's 12 years, she then said we'll book you an appointment.

Interested with their initial stance tomorrow, will be pushing for 100%!

Title: Re: Front wing rust warranty success!!
Post by: shail on October 13, 2015, 10:57:44 pm
I was ready for some negotiations, but didn't need them. 

All he did say was that VW won't pay for blending, but they charge £80+vat per wing to blend into doors.   He was totally honest and said red could be difficult to get 100%.  He said they would replace wings, I could then have a look at the match before I made the decsion to blend or not. 
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 14, 2015, 05:00:25 am
Red is a total c**t to get a perfect match
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 14, 2015, 10:39:57 am
Just had my wings and sills repaired FOC from VW. As said, it's covered under the 12 year, so keep pushing. I think it depends on the dealer, but mine were very amicable. The cost they claim the repair totals is quite a surprise!

As said with the repair, they don't blend. I was told from various people (and the dealer bodyshop) that red is fairly easy to match - providing you've looked after the paint.. It's the metallics that are more difficult to match due to the flakes etc.

Having had the car back the panels match perfect to the doors (mine is red). The bumpers are slightly different but they always were and believe that most tornado red bumpers were a slight different shade than the metal, even from the factory.

Check that the bodyshop it's going to uses the latest technology, the VW dealer I used had 3M colour match where they use a tool to specifically match the colour of the car rather than just the paint code.

Will post some pictures up of the before/after if it helps.
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 14, 2015, 08:47:39 pm
You will probably notice a colour difference in the dark under Street lights even if it looks perfect in the day light
Title: Re: Front wing rust warranty success!!
Post by: 902jamied on October 14, 2015, 09:40:38 pm
Just got my wings done free of charge. Wouldn't do my sills tho. Decent job but again they done blend and candy white is hard to match.
Anyone from in or around Newcastle should go to benfield vw silver link. They didn't even think about it just put the job sheet through
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 14, 2015, 10:46:11 pm
@902jamied (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14340) what did they say about the sills? Do you mean you got yours blended?
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 15, 2015, 06:55:32 am
Have an appointment with my local VW dealership tomorrow to look at my drivers side wing, hoping for a good result.

When I spoke to the service woman on the phone earlier this week she said the warranty was only 10 years, I said I had 3 documents in front of me which say it's 12 years, she then said we'll book you an appointment.

Interested with their initial stance tomorrow, will be pushing for 100%!

Went to the appointment @ VW yesterday...the service chap was a complete arse, said about the 10 year limit, explained the difference between the 10 and 12 years perforation (like I was 5) and then said sorry we can't do anything. I then asked to speak to the manager and he "wasn't there"!!

Now going to go to VW direct and complain, just very poor all round!!
Title: Re: Front wing rust warranty success!!
Post by: 902jamied on October 15, 2015, 03:31:52 pm
@902jamied (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14340) what did they say about the sills? Do you mean you got yours blended?

No sorry. They don't do the sills for free. They don't blend the wings onto the doors either. Decent match tho.
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 15, 2015, 03:47:22 pm
Just got my wings done free of charge. Wouldn't do my sills tho. Decent job but again they done blend and candy white is hard to match.
Anyone from in or around Newcastle should go to benfield vw silver link. They didn't even think about it just put the job sheet through
That's exactly where I went mate to get mine sorted. Mark the warranty guy just quick checked the paint depth then that was it, no problems at all just said it would be a couple of weeks as I need a courtesy car when it goes in
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 15, 2015, 05:17:46 pm
Well I've kept on at VW today, they won't budge from 50% so the quote which I nearly fell over at for just the bonnet and boot is that I would have to pay £740. That price didn't include the sills which are also showing a lot of rust under the wing and lots of rust bubbles along the length.

Apparently the criteria for cover only allows me 50% contribution.... not sure what criteria I don't have as others manage to get them covered!
Title: Re: Front wing rust warranty success!!
Post by: 902jamied on October 15, 2015, 09:20:40 pm
Just got my wings done free of charge. Wouldn't do my sills tho. Decent job but again they done blend and candy white is hard to match.
Anyone from in or around Newcastle should go to benfield vw silver link. They didn't even think about it just put the job sheet through
That's exactly where I went mate to get mine sorted. Mark the warranty guy just quick checked the paint depth then that was it, no problems at all just said it would be a couple of weeks as I need a courtesy car when it goes in

I they are spot on there. Hope you don't build you hopes up for a nice courtesy car. I got a vw up. :scared: bloody awful. Really basic. But was a right laugh, like a little go kart
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 15, 2015, 10:10:09 pm
Just got my wings done free of charge. Wouldn't do my sills tho. Decent job but again they done blend and candy white is hard to match.
Anyone from in or around Newcastle should go to benfield vw silver link. They didn't even think about it just put the job sheet through
That's exactly where I went mate to get mine sorted. Mark the warranty guy just quick checked the paint depth then that was it, no problems at all just said it would be a couple of weeks as I need a courtesy car when it goes in

I they are spot on there. Hope you don't build you hopes up for a nice courtesy car. I got a vw up. :scared: bloody awful. Really basic. But was a right laugh, like a little go kart
I only need it for work.  I'd use my mk3 but I'm in the middle of an engine swap at the minute so I'll take what ever they give me
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 15, 2015, 11:55:34 pm
Went to the appointment @ VW yesterday...the service chap was a complete arse, said about the 10 year limit, explained the difference between the 10 and 12 years perforation (like I was 5) and then said sorry we can't do anything. I then asked to speak to the manager and he "wasn't there"!!

@Tomble22 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14286) what is the difference from 10 and 12 year out of interest?... In the book it says 12? Why are they saying only 50%, the fault is well known and even mentions the whole cost in the bulletin.
Title: Re: Front wing rust warranty success!!
Post by: 902jamied on October 16, 2015, 06:42:47 am
Just got my wings done free of charge. Wouldn't do my sills tho. Decent job but again they done blend and candy white is hard to match.
Anyone from in or around Newcastle should go to benfield vw silver link. They didn't even think about it just put the job sheet through
That's exactly where I went mate to get mine sorted. Mark the warranty guy just quick checked the paint depth then that was it, no problems at all just said it would be a couple of weeks as I need a courtesy car when it goes in

I they are spot on there. Hope you don't build you hopes up for a nice courtesy car. I got a vw up. :scared: bloody awful. Really basic. But was a right laugh, like a little go kart
I only need it for work.  I'd use my mk3 but I'm in the middle of an engine swap at the minute so I'll take what ever they give me

All courtesy cars are the fastest cars in the world. Must say I have always fancied a mk3. Might save up a few penny's and get one to restore
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 16, 2015, 06:57:14 am
That's what I done mate. Bought a mk3 vr6 that was solid but a little rough, totally restored it to oem+. I'm in the middle of dropping a mk4 2.8 24v engine in (https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimages.tapatalk-cdn.com%2F15%2F10%2F15%2F2f4822bb688e2304ffda48a1fb14b10e.jpg&hash=99034f3e4230ae77dc7353a619b7cf448b5fd504)(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimages.tapatalk-cdn.com%2F15%2F10%2F15%2F7a1fe28e3e4889d6f22d5ad87e90b5c1.jpg&hash=38525b3fda4037f01c2524da158f3d617c9f96bb)
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 16, 2015, 08:33:29 am
Went to the appointment @ VW yesterday...the service chap was a complete arse, said about the 10 year limit, explained the difference between the 10 and 12 years perforation (like I was 5) and then said sorry we can't do anything. I then asked to speak to the manager and he "wasn't there"!!

@Tomble22 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14286) what is the difference from 10 and 12 year out of interest?... In the book it says 12? Why are they saying only 50%, the fault is well known and even mentions the whole cost in the bulletin.

@Ditto (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13301) I wasn't even offered 50% mate, they flat out refused! The Service Gopher said that because it's on the wing and they've admitted to the issue they only cover it up to 10 years. If it was anywhere else on the bodywork it would be covered under the 12 year warranty, what a load of old b*****cks!!

I've been on the phone to VW Customer Services yesterday and they weren't much help either so I thought I'd kick up a fuss on Twitter (seeing as VW haven't had enough bad publicity lately!!) and funnily enough, they are calling me to discuss a repair!

Will see what they say and go from there....I'd be more happy to be able to go back to the dealer with my smug face on tbh!
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 16, 2015, 09:39:54 am
@Tomble22 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14286) sounds like they were trying to get out from doing it. From what my local dealer said the margin on the warranty work they do for this is so minimal I can see why they seem to be a little hesitant. Sounds like they're listening now though!

Just hope those with earlier cars have spotted the problems and got them fixed!
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 16, 2015, 01:24:20 pm
Worth a post on Facebook do you think?
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 16, 2015, 03:49:41 pm
Worth a post on Facebook do you think?

Probably, I twittered them, got a couple of retweets and favourites from people and then had a call this afternoon from a Customer Services manager to say that they are looking into it and will call me with a decision on Monday. At least there appears to be some hope!
Title: Re: Front wing rust warranty success!!
Post by: 902jamied on October 16, 2015, 04:03:37 pm
That's what I done mate. Bought a mk3 vr6 that was solid but a little rough, totally restored it to oem+. I'm in the middle of dropping a mk4 2.8 24v engine in (https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimages.tapatalk-cdn.com%2F15%2F10%2F15%2F2f4822bb688e2304ffda48a1fb14b10e.jpg&hash=99034f3e4230ae77dc7353a619b7cf448b5fd504)(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimages.tapatalk-cdn.com%2F15%2F10%2F15%2F7a1fe28e3e4889d6f22d5ad87e90b5c1.jpg&hash=38525b3fda4037f01c2524da158f3d617c9f96bb)

Really smart mate. My dad paints cars so that's a big help. Got a little grande punto sporting to sell so may put the money from that  towards a mk2 or mk3
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on October 16, 2015, 04:24:37 pm
That's my weekend Hoby painting cars. Hoping to open my own bodyshop next year with a mate of mine
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 19, 2015, 05:59:52 pm
Had a call yesterday from VW manager person, still won't budge from 50% and cheerfully asked if I was ready to book it in  :party: To which I declined and the manager said ok I'll close the case then...........

Last VW I'll be buying.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 19, 2015, 07:03:26 pm
Have you tried another dealer?
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 19, 2015, 08:08:47 pm
No mate, I haven't. Do you think its worth it? Only problem is, the nearest different dealer is in Taunton I think. I might have agreed to the work, but I can get the whole job done less than VW quoted for the 50% !
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 22, 2015, 12:26:07 am
Hi mate. Definitely recommend going elsewhere or giving a quick call. You should not be having to pay, as has been said many times before on here. It's a known defect. Would be interested to know what percentage of mk5s have had the repair. The repair was well above four figures on the job sheet.  :surprised:
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 22, 2015, 07:10:20 am
The problem down here in Cornwall is that all the VW dealerships are part of the same group, I think even Exeter is. I'm assuming that the group policy will be the same across all dealerships!?
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 23, 2015, 12:56:59 pm
Update on my case.

Had a call from VW Customer Services this morning. They have spoken to the dealership and "updated them on VW policies and procedures" and will be repairing both front wings under goodwill. Only slight downside is apparently they don't have any courtesy cars so i'd either have to pay to rent one off them or do without.....will try my hand when they call as i might get the cambelt and water pump done at the same time!

Overall though, VW Customer Services have come through and restored my faith! Worth a call to them if you get knocked back initially!!
Title: Re: Front wing rust warranty success!!
Post by: shail on October 23, 2015, 01:04:05 pm
Update on my case.

Had a call from VW Customer Services this morning. They have spoken to the dealership and "updated them on VW policies and procedures" and will be repairing both front wings under goodwill. Only slight downside is apparently they don't have any courtesy cars so i'd either have to pay to rent one off them or do without.....will try my hand when they call as i might get the cambelt and water pump done at the same time!

Overall though, VW Customer Services have come through and restored my faith! Worth a call to them if you get knocked back initially!!

Great result.  I'm guessing with all the bad press about VW at the moment, they are desperate to keep existing customers happy!
Title: Re: Front wing rust warranty success!!
Post by: jettamike on October 23, 2015, 05:48:38 pm
Update on my case.

Had a call from VW Customer Services this morning. They have spoken to the dealership and "updated them on VW policies and procedures" and will be repairing both front wings under goodwill. Only slight downside is apparently they don't have any courtesy cars so i'd either have to pay to rent one off them or do without.....will try my hand when they call as i might get the cambelt and water pump done at the same time!

Overall though, VW Customer Services have come through and restored my faith! Worth a call to them if you get knocked back initially!!

Great result.  I'm guessing with all the bad press about VW at the moment, they are desperate to keep existing customers happy!

I don't think the above is true! Would not budge from 50% for me despite there being rot appearing in the drivers door pillar (I'm unsure of the term  but B pillar rings a bell?) which will undoubtedly become a safety concern in the future when something that is considered structural is rotting away. Never will I buy another VW.
Title: Re: Front wing rust warranty success!!
Post by: Chris C on October 24, 2015, 02:40:42 pm
Took my golf over to citygate vw body shop in Amersham on Monday afternoon, had a call back yesterday to say they will be replacing the wing and giving us a courtesy car while it's being done (which I didn't even ask for).

Only thing they said was Vw don't allow to blend the wing into the door, so I'm looking at £160+vat for it to be blended in and a new drivers door moulding.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 24, 2015, 06:03:54 pm
Hey Chris. Guessing you're just having the one wing replaced and blended? Is there any sign at all on the other? for me the one was ok from viewing outside, only when you looked under could you see the rust.
Title: Re: Front wing rust warranty success!!
Post by: Chris C on October 24, 2015, 06:39:52 pm
Yeah just the drivers side, it's hardly noticeable tbh and I only followed up on it because of this thread.

Touch wood passenger one seems fine.
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 24, 2015, 06:52:41 pm
Just after some opinion, will i need any blending on a steel grey GTI? Obviously i was told blending isn't included but not sure one whether i need it doing or not? I always thought it was more important on brighter colours?
Title: Re: Front wing rust warranty success!!
Post by: Chris C on October 27, 2015, 10:35:01 am
Personally I would want it blended.

While the cars there and paints in the gun it's worth doing, that my opinion anyway.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on October 27, 2015, 11:20:46 pm
I believe metallic is harder to match due to the pattern. Is it a dealer body shop or one they outsource to?

When I had mine done this year at VW, they matched using a tool rather than simply on the paint code alone. I didn't have it blended and looks fine in normal and under orange light. If anything it now bugs me the standard rear bumper is different to the rear quarter.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi304.photobucket.com%2Falbums%2Fnn161%2Fdittouk%2FA1%2FIMAG1277_zpszjjxj5p0.jpg&hash=ec52b270c4e091cf678a848e52e2d022656c93bb)

Does anyone know if the lump below on the sill is part of the bodywork of the car?... It was there before and after the repair of the rust on the sills? The rust was in front of the lump, where the wing meetings the sill. (excuse the dust on the pictures)

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi304.photobucket.com%2Falbums%2Fnn161%2Fdittouk%2FA1%2FIMAG1150_zpsn2ollrbe.jpg&hash=c8f2e6ee56358a85b2383f5dbe62e4ec0a68d73a)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi304.photobucket.com%2Falbums%2Fnn161%2Fdittouk%2FA1%2FIMAG1156_zpsofbbupgy.jpg&hash=cc5ea9e92f6a9021cc3dd511386f201a9146a0e3)
Title: Re: Front wing rust warranty success!!
Post by: Tomble22 on October 28, 2015, 09:31:09 am
@Ditto (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13301) It's being done at an outsourced bodyshop, albeit one with a good local reputation.

Going to speak to them when I drop it off, i'm thinking of having a few other bits done at the same time (some marks etc on bonnet and front bumper so might get them done too) so would make sense to blend in I guess.
Title: Re: Front wing rust warranty success!!
Post by: Polo6n1600i on October 28, 2015, 07:31:50 pm
Took my Jetta to local VW stealer as both my front wings have a slight blistering to the paint. They refused to look at them as they said ive run the car too low and damaged the paint myself............. Options???
Title: Re: Front wing rust warranty success!!
Post by: chrisjudd on October 28, 2015, 08:44:28 pm
Took mine to vw in Salisbury and the chap took photos, and said he was going to fill in a form and send it off to main vw and let me know next week!


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: CarlW on October 31, 2015, 02:42:59 pm
Hi guys,

My car has had one wing done under warranty but the other has been resprayed by the previous owner therefore I cannot get it done I believe.. This wing has also started to bubble once again so I'm looking at my options.. Either get a new wing from VW and have that done as it should or can I have my current bubbling wing taken off, fix whatever causes the problem and then respray it and put it back on?...
Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 01, 2015, 06:33:23 pm
@CarlW (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=8175) Have they said they won't replace it?.. Might be worth a try? As for the one bubbling is that the one done by VW previously? If so I believe these are guaranted (under the bodyshop guarantee) or your perforation warranty.

Does anyone know if this is what a repaired sill should look like? Are the lumps usually there as a result of when the car was welded together initially?

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi304.photobucket.com%2Falbums%2Fnn161%2Fdittouk%2FA1%2FIMAG1156_zpsofbbupgy.jpg&hash=cc5ea9e92f6a9021cc3dd511386f201a9146a0e3)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi304.photobucket.com%2Falbums%2Fnn161%2Fdittouk%2FA1%2FIMAG1150_zpsn2ollrbe.jpg&hash=c8f2e6ee56358a85b2383f5dbe62e4ec0a68d73a)

Cheers
Title: Re: Front wing rust warranty success!!
Post by: shail on November 01, 2015, 06:52:17 pm
What does the other side look like? 
Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 01, 2015, 08:35:31 pm
@shail (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10709) I've updated the post with both sides, but essentially the same. Cheers
Title: Front wing rust warranty success!!
Post by: chrisjudd on November 03, 2015, 06:27:22 pm
Success! Vw phoned today and said its booked in for 30th nov to have both front wings sorted out.

Mine is modified, lowered and 12 years old in March 2016

Very happy!


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: shail on November 03, 2015, 08:35:10 pm
Success! Vw phoned today and said its booked in for 30th nov to have both front wings sorted out.

Mine is modified, lowered and 12 years old in March 2016

Very happy!


Sent from my iPhone using Tapatalk

I also had a call for the same date for both wings today   
Title: Re: Front wing rust warranty success!!
Post by: Blackgtiman on November 03, 2015, 11:14:42 pm
just got a 2005 2.0fsi for the mrs. 1 previous owner. full vw history 46k. both front wings, front sills and boot around badge rotten. All have been smart repaired. Is it even worth bothering asking vw to cover goodwill?
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 04, 2015, 11:11:56 am
Any members on here that own a car which was imported? And had success with warranty claims for wing corrosion? I need some more examples of the work being done on imported cars as mine was brought in from Holland, and I don't want this used as an excuse to get turned down. Thanks


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Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on November 04, 2015, 01:56:32 pm
Any members on here that own a car which was imported? And had success with Mine is exactly the same as yours. I had no problems. It will be more down to the specific garagwarranty claims for wing corrosion? I need some more examples of the work being done on imported cars as mine was brought in from Holland, and I don't want this used as an excuse to get turned down. Thanks

Sent from my iPod touch using Tapatalk

Mine is exactly the same as yours. I had no problems. It will be more down to the specific garage if you encounter any problems.
Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 05, 2015, 07:48:47 pm
Can anyone offer any further advice? I don't feel that 50% is acceptable when I have rust bubbling out even around the B pillar door mountings. Something must have gone wrong when my car was apparently galvanized during manufacturing.
Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 05, 2015, 09:43:45 pm
Have you tried another dealer?

I'd love to, but the nearest I believe is past Somerset. However, looking at google it appears there's a different franchise in Plymouth! May be worth a go.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 05, 2015, 10:01:41 pm
Seems some dealers are much more receptive than others. When I spoke at the bodyshop a few weeks ago when mine went in he said they get around three mk5s a week with rust issues! Was it VW who turned you down or the dealer? Either way trying again at another dealer must be worth a shot :). Do you have any pictures of the rust?
Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 05, 2015, 10:24:20 pm
Seems some dealers are much more receptive than others. When I spoke at the bodyshop a few weeks ago when mine went in he said they get around three mk5s a week with rust issues! Was it VW who turned you down or the dealer? Either way trying again at another dealer must be worth a shot :). Do you have any pictures of the rust?

The dealership told me 50% tops on the sills and nothing on the boot and bonnet. They then told me to contact VW, which I did. They said I don't meet the criteria for 100% contribution whatever those may be. Car has low mileage, good bodywork apart from rust and fvwsh. Think you have to be a descendant of the UK GM to get the extra 50!

I'll get some photos tomorrow and post them up.
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 06, 2015, 10:00:19 am
Can't believe it! Just had a call from VW uk and was informed that both wings will be fully covered as a goodwill gesture!! Even though the car was imported it was passed due to it being in the uk for 8 out of 9 years. I'm happy I got on contact with VW UK directly. I also informed them I'd bought my previous 5 VW 's from a local dealer so maybe that is taken into consideration?


Sent from my iPod touch using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 06, 2015, 10:11:02 am

Can't believe it! Just had a call from VW uk and was informed that both wings will be fully covered as a goodwill gesture!! Even though the car was imported it was passed due to it being in the uk for 8 out of 9 years. I'm happy I got on contact with VW UK directly. I also informed them I'd bought my previous 5 VW 's from a local dealer so maybe that is taken into consideration?


Sent from my iPod touch using Tapatalk
5 mins later I get a call from the local dealer to call in and arrange a time for the work to get done. I usually don't have much faith in huge companies but the woman at VW uk kept her word and phoned back when she stated she would.


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Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 06, 2015, 08:07:55 pm
@GSP1973 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13906) excellent! It really seems it's hit and miss as to the treatment you get. Strange really considering it has an official bulletin and the money is there for the dealers to repair. I too had a great experience with the wings and sills.

Has anyone since having had theirs repaired become more aware of noticing others with the same problem? If I happen to walk past a mk5 there's very often signs of rust or bubbling which I guess unless you're and enthusiast and you read here, that you're not aware there's a free (debatable) remedy.

Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 06, 2015, 08:20:25 pm

@GSP1973 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13906) excellent! It really seems it's hit and miss as to the treatment you get. Strange really considering it has an official bulletin and the money is there for the dealers to repair. I too had a great experience with the wings and sills.

Has anyone since having had theirs repaired become more aware of noticing others with the same problem? If I happen to walk past a mk5 there's very often signs of rust or bubbling which I guess unless you're and enthusiast and you read here, that you're not aware there's a free (debatable) remedy.
agree on both points mate. I feel for people going through it because it can initially take the enjoyment of the car away as you can't help but notice it whilst waiting for it to get worse. Only for this forum I'd have never known any better.


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Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 06, 2015, 08:20:45 pm
Here are a couple of photos of my rust. I don't have any of the sills as its been horribly wet today and they are filthy!

https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2297&authkey=!AEtsIPh0Vt6QcRQ&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2296&authkey=!ABqf3ehQW9l9hiE&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2295&authkey=!AJTgFoZ2KjnI3YE&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2294&authkey=!AORb-7z2BCi_3yE&v=3&ithint=photo%2cJPG

This one isn't very clear but I was struggling as I didn't fancy taking my SLR out in the rain so its from a phone!

https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2298&authkey=!ADduzq2WqrhpMl4&v=3&ithint=photo%2cjpeg

Look just above the door mount and you'll see it starting to creep out there.
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 06, 2015, 08:31:59 pm

Here are a couple of photos of my rust. I don't have any of the sills as its been horribly wet today and they are filthy!

https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2297&authkey=!AEtsIPh0Vt6QcRQ&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2296&authkey=!ABqf3ehQW9l9hiE&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2295&authkey=!AJTgFoZ2KjnI3YE&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2294&authkey=!AORb-7z2BCi_3yE&v=3&ithint=photo%2cJPG

This one isn't very clear but I was struggling as I didn't fancy taking my SLR out in the rain so its from a phone!

https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2298&authkey=!ADduzq2WqrhpMl4&v=3&ithint=photo%2cjpeg

Look just above the door mount and you'll see it starting to creep out there.
Mate that is extensive. I can't believe it's anything but manufacturing damage while the car was being put together.


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Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 06, 2015, 08:33:37 pm

Here are a couple of photos of my rust. I don't have any of the sills as its been horribly wet today and they are filthy!

https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2297&authkey=!AEtsIPh0Vt6QcRQ&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2296&authkey=!ABqf3ehQW9l9hiE&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2295&authkey=!AJTgFoZ2KjnI3YE&v=3&ithint=photo%2cJPG
https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2294&authkey=!AORb-7z2BCi_3yE&v=3&ithint=photo%2cJPG

This one isn't very clear but I was struggling as I didn't fancy taking my SLR out in the rain so its from a phone!

https://onedrive.live.com/redir?resid=AE58CEBCBCF18CB9!2298&authkey=!ADduzq2WqrhpMl4&v=3&ithint=photo%2cjpeg

Look just above the door mount and you'll see it starting to creep out there.
Mate that is extensive. I can't believe it's anything but manufacturing damage while the car was being put together.


Sent from my iPod touch using Tapatalk

The rust is on both sides as far as the door rust goes. Tailgate is rotting away as is the bonnet. VW USA will fix the bonnets, VW UK - Oh its edge and fold... not covered but we will give you 50% goodwill.......  :confused:

Thanks for your reply, and incase anyone wonders - the paint depths are perfect all over the car, so none of it has been repaired or resprayed. This is a 50,000 mile 2008 car.
Title: Re: Front wing rust warranty success!!
Post by: AJP on November 06, 2015, 08:45:55 pm
Can anyone recommend a dealer in South Yorks / North Notts that has been helpful with this?

Seems a bit of a lottery.
Title: Re: Front wing rust warranty success!!
Post by: Reflex on November 08, 2015, 05:44:02 pm
I took my 07 GTI to my local VW dealer for them to have a look at both front wings and sills, they wouldn't do either of the wings under warranty as both have been previously painted. The dealer it took it to were bloody useless. I was constantly having to chase them up and they didn't give me any confidence at all so I don't think I'd want them working on my car anyhow! 

It's not too bad at the moment really, just a slight bubbling but I want to get it sorted so I'll be taking it to a local body shop with a good reputation. I think my best bet would be to cut the foam back and repair the affected area as I don't think it's bad enough to justify two new wings...yet.

Does anybody have the technical service bulletin handy?  I'm just looking to get as much info as possible at the moment.

Thanks in advance!
Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 08, 2015, 11:27:33 pm
@Reflex (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11717) sorry to hear you didn't get much luck. Looks like they may have been repaired beforehand?

Here's the bulletin: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf
Title: Re: Front wing rust warranty success!!
Post by: Reflex on November 09, 2015, 02:19:41 pm
@Reflex (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11717) sorry to hear you didn't get much luck. Looks like they may have been repaired beforehand?

Here's the bulletin: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

Yes it looks like that might be the case, although for it to be bubbling again I can only assume that the foam wasn't cut back.

Thanks for the link, it's very helpful!

Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 10, 2015, 12:36:08 pm

@Reflex (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11717) sorry to hear you didn't get much luck. Looks like they may have been repaired beforehand?

Here's the bulletin: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

Yes it looks like that might be the case, although for it to be bubbling again I can only assume that the foam wasn't cut back.

Thanks for the link, it's very helpful!
Sorry to hear that your warranty claim was unsuccessful. I've heard that even if the rust has been repaired to a high standard, there is a very high possibility of it returning. That was told to me by both my Indy mechanic and my local VW dealer. The only way is to replace the affected wing/wings.


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Title: Re: Front wing rust warranty success!!
Post by: Reflex on November 11, 2015, 05:36:50 pm

@Reflex (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11717) sorry to hear you didn't get much luck. Looks like they may have been repaired beforehand?

Here's the bulletin: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

Yes it looks like that might be the case, although for it to be bubbling again I can only assume that the foam wasn't cut back.

Thanks for the link, it's very helpful!
Sorry to hear that your warranty claim was unsuccessful. I've heard that even if the rust has been repaired to a high standard, there is a very high possibility of it returning. That was told to me by both my Indy mechanic and my local VW dealer. The only way is to replace the affected wing/wings.


Sent from my iPod touch using Tapatalk
I've got the car booked in with a local body shop to get both wings replaced, painted and blended along with both sills too.  I'll be glad when it's sorted!
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on November 12, 2015, 05:32:04 pm


@Reflex (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11717) sorry to hear you didn't get much luck. Looks like they may have been repaired beforehand?

Here's the bulletin: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

Yes it looks like that might be the case, although for it to be bubbling again I can only assume that the foam wasn't cut back.

Thanks for the link, it's very helpful!
Sorry to hear that your warranty claim was unsuccessful. I've heard that even if the rust has been repaired to a high standard, there is a very high possibility of it returning. That was told to me by both my Indy mechanic and my local VW dealer. The only way is to replace the affected wing/wings.


Sent from my iPod touch using Tapatalk
I've got the car booked in with a local body shop to get both wings replaced, painted and blended along with both sills too.  I'll be glad when it's sorted!
[/quote
Was that expensive mate?


Sent from my iPod touch using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Reflex on November 12, 2015, 07:43:01 pm
I got quotes from a couple of places, both VW approved. For two new wings, painting, blending etc and sills being sorted one place quoted me as near as makes no difference £1900  :surprised: and the other one who Im booked in with was considerably less.  I got a much better feeling about the second place (regardless of cost), it was smaller, family run and I was being dealt with by the owner.

I hope its going to be money well spent!
Title: Re: Front wing rust warranty success!!
Post by: shaunbop on November 14, 2015, 06:13:37 pm
I took my golf to the vw body clinic in bradford for both wings and sills checking about 4 weeks ago.
 I got a call Wednesday from them saying vw are willing to do the drivers wing free of charge, as for the passenger side and both sills they will pay 50%. Id have to pay £372.02 with the 50%. I refused on the phone so the guy at the body clinic give me the number to vw customer services, I rung them explained what had been said the complaint had been logged. I got told a manager would call me within 36hrs but I missed the call on Friday. Do I need to tell them anything to get the work done FOC? Im willing to seek legal advice if necessary as I don't see why I should pay a penny for the corrosion issue
Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 15, 2015, 06:15:52 pm
I took my golf to the vw body clinic in bradford for both wings and sills checking about 4 weeks ago.
 I got a call Wednesday from them saying vw are willing to do the drivers wing free of charge, as for the passenger side and both sills they will pay 50%. Id have to pay £372.02 with the 50%. I refused on the phone so the guy at the body clinic give me the number to vw customer services, I rung them explained what had been said the complaint had been logged. I got told a manager would call me within 36hrs but I missed the call on Friday. Do I need to tell them anything to get the work done FOC? Im willing to seek legal advice if necessary as I don't see why I should pay a penny for the corrosion issue

Good luck with it mate, they wouldn't budge from 50% for me. I haven't given up, will get back onto them at some point but currently life is getting in the way.
Title: Re: Front wing rust warranty success!!
Post by: Reflex on November 15, 2015, 09:28:13 pm
From what I have read 50% is normal for sills, I've not heard of anyone getting them done FOC.
Title: Re: Front wing rust warranty success!!
Post by: zainster on November 15, 2015, 11:03:43 pm
@902jamied (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14340) what did they say about the sills? Do you mean you got yours blended?

No sorry. They don't do the sills for free. They don't blend the wings onto the doors either. Decent match tho.
I had both front wings replaced and both sills fully repaired all under warranty with 100% contribution. No quibbling,  it was very straightforward and hassle free.

The job was absolutely fantastic, couldn't have been more happy with the work done.

Title: Re: Front wing rust warranty success!!
Post by: jettamike on November 16, 2015, 12:01:56 am
@902jamied (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14340) what did they say about the sills? Do you mean you got yours blended?

No sorry. They don't do the sills for free. They don't blend the wings onto the doors either. Decent match tho.
I had both front wings replaced and both sills fully repaired all under warranty with 100% contribution. No quibbling,  it was very straightforward and hassle free.

The job was absolutely fantastic, couldn't have been more happy with the work done.

What is your secret? :)
Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 16, 2015, 10:57:31 am
Same here too, wings and sills done FOC. Just keep persevering!

They did a great job, even without the blending option (which they did insist on charging for).
Title: Re: Front wing rust warranty success!!
Post by: zainster on November 16, 2015, 04:59:46 pm
@902jamied (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14340) what did they say about the sills? Do you mean you got yours blended?

No sorry. They don't do the sills for free. They don't blend the wings onto the doors either. Decent match tho.
I had both front wings replaced and both sills fully repaired all under warranty with 100% contribution. No quibbling,  it was very straightforward and hassle free.

The job was absolutely fantastic, couldn't have been more happy with the work done.

What is your secret? :)

Haha ... sorry no secret, I just asked and they inspected and said yes that would be covered!  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: garrardrj on November 21, 2015, 12:14:24 pm
Taking my sons car into VW next week .... They will measure the paint thickness according to the service guy .... So how thick is factory paint for my reference please , thanks
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on November 21, 2015, 02:08:05 pm
Taking my sons car into VW next week .... They will measure the paint thickness according to the service guy .... So how thick is factory paint for my reference please , thanks
Was told about 120 microns.
Title: Re: Front wing rust warranty success!!
Post by: trancem on November 24, 2015, 03:25:04 pm
Hi guys

Need abit of help please

I took my car in to VW Huddersfield to show them the rusty front wings and sills/tailgate

I spoke to the assistant bodyshop manager who took the paint readings from my car. The nearside wing seemed to have had a previous respray so he said that VW won't cover that, but passed the rest of it on to VW

I called him up again to chase this, and he said VW have said they will pay 100% for the driver side wing, and will contribute 50% towards the sills and tailgate.

Now although this is better than nothing, I want to have the sills and tailgate done completely free too! He's given me a number to take it up further, but before I ring them, do any of you guys have any advice? What to say, how to threaten etc etc.

Any help will be appreciated

Thanks
Title: Re: Front wing rust warranty success!!
Post by: trancem on November 25, 2015, 03:21:59 pm
I took my golf to the vw body clinic in bradford for both wings and sills checking about 4 weeks ago.
 I got a call Wednesday from them saying vw are willing to do the drivers wing free of charge, as for the passenger side and both sills they will pay 50%. Id have to pay £372.02 with the 50%. I refused on the phone so the guy at the body clinic give me the number to vw customer services, I rung them explained what had been said the complaint had been logged. I got told a manager would call me within 36hrs but I missed the call on Friday. Do I need to tell them anything to get the work done FOC? Im willing to seek legal advice if necessary as I don't see why I should pay a penny for the corrosion issue

Any update on this mate? How did you get on? I'm in the same boat as you!

Same here too, wings and sills done FOC. Just keep persevering!

They did a great job, even without the blending option (which they did insist on charging for).

I had both front wings replaced and both sills fully repaired all under warranty with 100% contribution. No quibbling,  it was very straightforward and hassle free.

The job was absolutely fantastic, couldn't have been more happy with the work done.

Which dealers was this at guys? And did they accept it straight away or did you have to go through VW UK?


An update on my case, I rang VW Customer Services and spoke to a chap, explained that I wanted the sills and bootlid done FOC. He logged my case and said somebody would give me a ring back in 36 hours to discuss futher. Lets sit and hope!
Title: Re: Front wing rust warranty success!!
Post by: zainster on November 25, 2015, 04:21:36 pm
Mine was at windrush slough.
I spoke to Abi there,  she is the warranty manager.  Very helpful and made the whole process so easy. 

Paint readings and pictures were taken and sent off before I was informed it was all covered.

Title: Re: Front wing rust warranty success!!
Post by: bingbunny on November 25, 2015, 07:16:23 pm
Ok so I took mine to my local dealer last week about the bubbles showing on the wheel arches. He did paint thickness test and found no fault. He then explained to me that because its right on the edge of the arch that it wouldn't be covered.

I went home and read the terms and conditions of the warrantee and found no information to say that it shouldn't be covered.

I then wrote a letter to VW UK and said that under the terms provided and agreed, my wheel arches should be covered under the warrantee. Obviously stating that any communication with myself may be used as part of litigation.

I was quickly contacted by VW and they have been in contact with my local dealer and requested that I go back so they can have another look. They did re state that it may not be covered as the area the rust is showing is likely to be caused from water and the warrantee does not cover outside elements (bullsh*t).

To help me, and most likely help you guys, or people in the future. I will post a photo of my arches and the area of rust. If someone can post or PM photos of rust in the same location and information to show that it WAS covered under the warrantee and fixed by VW, I will give this information to my solicitor to proceed with action. I will then be happy to provide my solicitors details to anyone who gets denied in the future with the same issue.
Title: Re: Front wing rust warranty success!!
Post by: trancem on November 27, 2015, 03:08:07 pm
Ok so I took mine to my local dealer last week about the bubbles showing on the wheel arches. He did paint thickness test and found no fault. He then explained to me that because its right on the edge of the arch that it wouldn't be covered.

I went home and read the terms and conditions of the warrantee and found no information to say that it shouldn't be covered.

I then wrote a letter to VW UK and said that under the terms provided and agreed, my wheel arches should be covered under the warrantee. Obviously stating that any communication with myself may be used as part of litigation.

I was quickly contacted by VW and they have been in contact with my local dealer and requested that I go back so they can have another look. They did re state that it may not be covered as the area the rust is showing is likely to be caused from water and the warrantee does not cover outside elements (bullsh*t).

To help me, and most likely help you guys, or people in the future. I will post a photo of my arches and the area of rust. If someone can post or PM photos of rust in the same location and information to show that it WAS covered under the warrantee and fixed by VW, I will give this information to my solicitor to proceed with action. I will then be happy to provide my solicitors details to anyone who gets denied in the future with the same issue.

Hi mate

Can you please PM me a copy of the letter you sent and also your solicitors details please

Just had a call back from VW to take more info, the chap said he needs to call the retailer as it's the retailers decision and not theirs. And tried feeding me with bullsh*t about the difference between corrosion and perforation. I suspect when he calls me back he will decline my case. He also said whatever the decision will be final! I better start preparing to take this further so any help from you will be greatly appreciated
Title: Re: Front wing rust warranty success!!
Post by: shaunbop on November 29, 2015, 09:42:13 pm
They wont budge off 50% for me either, the customer care have now closed the case. Im looking into legal action against them
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on December 01, 2015, 09:32:47 am
I've not had a problem at all with mine. They said the would do it and contacted me with a date for it to go in which happens to be today, gave me a courtesy car and told me there's a recall to do on it so there gonna do that as soon as the wing is replaced which I'm more than happy with.
It seems there's a few dealers will do things without a problem but some that seem to think that doing the repair is going to be taken from there own wages
Title: Re: Front wing rust warranty success!!
Post by: Newbieintown on December 01, 2015, 01:01:56 pm
Success :-)) what was the recall they were on about?
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on December 01, 2015, 01:29:35 pm
To be honest mate I haven't a clue and was in a bit of a rush so forgot to ask. I'll ring them later and find out
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on December 01, 2015, 08:49:40 pm
Still waiting to hear back on mine. Apparently their flat out with wing replacements at the moment.
Title: Re: Front wing rust warranty success!!
Post by: bingbunny on December 01, 2015, 09:19:13 pm
Ok so I took mine to my local dealer last week about the bubbles showing on the wheel arches. He did paint thickness test and found no fault. He then explained to me that because its right on the edge of the arch that it wouldn't be covered.

I went home and read the terms and conditions of the warrantee and found no information to say that it shouldn't be covered.

I then wrote a letter to VW UK and said that under the terms provided and agreed, my wheel arches should be covered under the warrantee. Obviously stating that any communication with myself may be used as part of litigation.

I was quickly contacted by VW and they have been in contact with my local dealer and requested that I go back so they can have another look. They did re state that it may not be covered as the area the rust is showing is likely to be caused from water and the warrantee does not cover outside elements (bullsh*t).

To help me, and most likely help you guys, or people in the future. I will post a photo of my arches and the area of rust. If someone can post or PM photos of rust in the same location and information to show that it WAS covered under the warrantee and fixed by VW, I will give this information to my solicitor to proceed with action. I will then be happy to provide my solicitors details to anyone who gets denied in the future with the same issue.

Hi mate

Can you please PM me a copy of the letter you sent and also your solicitors details please

Just had a call back from VW to take more info, the chap said he needs to call the retailer as it's the retailers decision and not theirs. And tried feeding me with bullsh*t about the difference between corrosion and perforation. I suspect when he calls me back he will decline my case. He also said whatever the decision will be final! I better start preparing to take this further so any help from you will be greatly appreciated

I just sent a complaint through the VW UK website form. They called me very quickly to sort the matter out. All communication has been via phone (not surprised) but I need to get my car back to the local VW retailer for another inspection. Once that is done I will get the results in writing and send it to my solicitor.

Once my solicitor has reviewed it and decided if I have a case, I will get back on here and see if anyone else wants to join in. I use a no win no fee for this type of thing as all I am after is getting my car fixed and not fussed about all the rest. The person I use is very quick and on it and likes to get these sort of things done and dusted as quick as possible.

Ill keep you updated.
Title: Re: Front wing rust warranty success!!
Post by: trancem on December 02, 2015, 03:55:31 pm
Thank you. I had a call back from VW today. He said they've spoke to the retailer and that they are sticking to their decision and that their decision is final. Cheeky f*cker even said that he will close the case and if I want to take it any further then I need to seek independent advice.

Just to recap, they offered to do the driver side wing 100%, they refused the passenger side wing due to a previous respray, and they offered 50% contribution on both sills and bootlid

Is it worth taking this further? 
Title: Re: Front wing rust warranty success!!
Post by: Ditto on December 02, 2015, 05:02:13 pm
That sounds like the official line I had from VW dealers too....

From what I found was the wings are done FOC providing there is no sign of previous bodywork repairs. There is an official bulletin for the wings and is widely reported.

The sills are offered as a 50% "goodwill" gesture, although dealers do recognise this a common problem - whilst mine was in, there were two others having their sills/wings done too!

There however seems to be goodwill from "some" dealers depending on circumstances, to do the sills FOC as others and I have experienced. My experience after a little initial quibble was a great experience and the dealer was very helpful.

It seems the anti-perforation warranty doesn't really count for much or have much clout.
Title: Re: Front wing rust warranty success!!
Post by: shail on December 04, 2015, 03:06:59 pm
Just got mine back from the dealers.  On initial inspection both wings look to be a very good colour match on my tornado red.

Took 5 days to do.

I got a quote to respray bonnet at same time :£370, which I didn't go ahead with due to the cost. 

Dealer has been brilliant, no negatives to report at all. 
Title: Re: Front wing rust warranty success!!
Post by: Ditto on December 04, 2015, 10:43:02 pm
@shail (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10709) exactly the same with me too, even the colour. Did you get yours blended?
Title: Re: Front wing rust warranty success!!
Post by: shail on December 04, 2015, 10:52:52 pm
@Ditto (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=13301) no blending on mine.  They said if it was needed i could decide at the time, but they never called, as I assume they also thought the match was good. 

Problem now is that the rest of the paintwork looks a bit swirly and in need of correction!
Title: Re: Front wing rust warranty success!!
Post by: Ditto on December 04, 2015, 10:55:16 pm
@shail (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10709) same with me too. Where did you get it done? I was really pleased with the result as I heard red was hard to match! Problem is same as you, wish I'd had the stone chips done!
Title: Re: Front wing rust warranty success!!
Post by: shail on December 04, 2015, 11:06:07 pm
@shail (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10709) same with me too. Where did you get it done? I was really pleased with the result as I heard red was hard to match! Problem is same as you, wish I'd had the stone chips done!

Listers in Coventry.  Initially went to my local Listers who referred me to Coventry as they are the ones with a body shop. 
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on December 05, 2015, 12:46:16 am
Success :-)) what was the recall they were on about?
Found out the recall is the coilpack so I'm happy enough that I've had a brand new genuine wing and coil pack fitted for nothing
Title: Re: Front wing rust warranty success!!
Post by: Nasir on December 05, 2015, 04:19:10 am
What's the best way to prevent rust from starting in the first place?
Title: Re: Front wing rust warranty success!!
Post by: Tfsi_Mike on December 05, 2015, 09:30:29 am

Keep it clean in he winter.  Keep it garaged out of the elements (dehumidified even better). Prevent scratches / damage to the paint (paint shield / clear vinyl should help protect the paint)

That's about all there is to it?
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on December 05, 2015, 01:13:09 pm
What's the best way to prevent rust from starting in the first place?
As above mate keep it clean during the winter months while there's loads of salt on the road. Like said a clear protective vynal around the areas that are most vulnerable to stone chips
Title: Re: Front wing rust warranty success!!
Post by: Nasir on December 05, 2015, 02:59:30 pm
Cheers both, yep I'll try and keep it clean.

I was thinking of the VW bulletin which states that the foam arch liner is cut. But according to the PDF, the design was changed in 2007 anyway.

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf
Title: Re: Front wing rust warranty success!!
Post by: shail on December 05, 2015, 03:40:11 pm
What's the best way to prevent rust from starting in the first place?

You could also use something like waxoyl on the underbody, inside panels etc...   

I'm thinking about waxoyl in the inside of the bootlid.  My old mk2, mk3 and mk4 all had rust on the inside of the bootlid at about 10 years old. 
Title: Re: Front wing rust warranty success!!
Post by: 902jamied on December 06, 2015, 09:26:15 am
Cheers both, yep I'll try and keep it clean.

I was thinking of the VW bulletin which states that the foam arch liner is cut. But according to the PDF, the design was changed in 2007 anyway.

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

Mine is a late 2007 and I had both my wings changed. One was starting to bubble and the other the paint was just starting to lift on the underside.
Title: Re: Front wing rust warranty success!!
Post by: Chris C on December 06, 2015, 09:56:04 pm
Had my ed30 drivers side wing done by little Chalfont citygate a couple weeks back, saw the car in daylight for the first time Friday and noticed I can slide my fingers under the bonnet where the headlight has not been fitted correctly. I have contacted them to make them aware and they have said to bring the car back over for the headlight to be adjusted...

Frustrating as its 30 min drive each way plus however long to rectify the problem.
Title: Re: Front wing rust warranty success!!
Post by: wg1234 on December 07, 2015, 08:42:59 pm
Any pics, I keep on seeing this mentioned but I ain't actually seen it.
Title: Re: Front wing rust warranty success!!
Post by: andy1979uk on December 10, 2015, 05:53:10 pm
Had mine done at Ridgeway Garage Newbury FOC, no questions asked. I had a courtesy A Class AMG for a fortnight.
Title: Re: Front wing rust warranty success!!
Post by: AJP on December 10, 2015, 07:45:54 pm
HELP!

Who's had any success with any particular dealer in South Yorkshire / North Nottinghamshire?

I asked the same question a few weeks ago but got no replies... There must be a good dealer in my area?!
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on December 11, 2015, 06:59:32 pm
Phone call at 5.30 tonight. 2 new wings :)
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on December 12, 2015, 05:08:54 am
collect my car tuesday  :happy2:

new wings
new door rub strips

paint
bonnet
front bumper
wings
doors
rub strips
mirror covers

bill is about 600 quid  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: patpong_pete on December 12, 2015, 10:34:52 pm
collect my car tuesday  :happy2:

new wings
new door rub strips

paint
bonnet
front bumper
wings
doors
rub strips
mirror covers

bill is about 600 quid  :happy2:

Dan are you getting it all done under warranty
its always mint condition never ever saw rust on yours
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on December 12, 2015, 10:57:26 pm
I am paying for paint on mirrors bumper and bonnet and new rubstrips


Sent from my iPhone using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: gtivirgin on December 13, 2015, 11:48:24 am
Little bit confused here. My car has rust on one wing and around boot badge. Emailed Twickenham VW which is closest to me and got a call back from a girl there giving me the number of a local body shop as they don't have one onsite. I stated that I was after a warranty inspection in the email and on the phone I asked her multiple times if I needed to arrange the warranty inspection with the body shop she was giving me the number for. She just kept saying take it to them as we don't do body work here and didn't really answer my question just sounded as if she wanted to deal with me and move on to her next email/phonecall.

Do I have to take it to a VW dealer that does body work on site? Surely a 3rd party garage wouldn't arrange the inspection without approval from VW first? Can anyone recommend a VW garage either near to Wimbledon/Kingston or near Chichester/Portsmouth area that will be helpful with warranty work? Thanks.
Title: Re: Front wing rust warranty success!!
Post by: bingbunny on December 14, 2015, 06:34:35 pm
I went back to my local VW under the instruction of VW UK last week. They carried out the same inspection on my car and told me they would see what they could do.

Today I had a call from VW UK to tell me that the front wings on my car will be repaired at no cost to myself.

I will get photos done and let everyone know my process if required.
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on December 15, 2015, 12:23:41 pm
Is it worth getting it inspected even if you cant see rust. I have a keyed wing and could really do with a new panel  :evilgrin:
Title: Re: Front wing rust warranty success!!
Post by: shail on December 15, 2015, 12:28:14 pm
Is it worth getting it inspected even if you cant see rust. I have a keyed wing and could really do with a new panel  :evilgrin:

Have a very close look. My drivers side had a very small blemish on the arch face which I picked up by chance.  When VW inspected the car, they found a really tiny blemish on the passenger side on the underside of the lip - something I didn't pick up despite looking really hard.
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on December 15, 2015, 06:29:29 pm
Update. I was under the impression that VW UK had agreed to replace both front wings through phillips lisburn VW. Only to be told that no they will only repair them due to the rush area being small. So while this was going on I took the car to a different dealer, who I had bought my previous cars from, they sent me to their  bodyshop who's inspection was a lot more thorough. Guess what? The car is now in having 2 NEW front wings fitted FOC...

Sent from my SM-G361F using Tapatalk

Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on December 15, 2015, 07:38:41 pm
Update. I was under the impression that VW UK had agreed to replace both front wings through phillips lisburn VW. Only to be told that no they will only repair them due to the rush area being small. So while this was going on I took the car to a different dealer, who I had bought my previous cars from, they sent me to their  bodyshop who's inspection was a lot more thorough. Guess what? The car is now in having 2 NEW front wings fitted FOC...

Sent from my SM-G361F using Tapatalk
Agnews by any chance?
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on December 15, 2015, 09:18:01 pm

Update. I was under the impression that VW UK had agreed to replace both front wings through phillips lisburn VW. Only to be told that no they will only repair them due to the rush area being small. So while this was going on I took the car to a different dealer, who I had bought my previous cars from, they sent me to their  bodyshop who's inspection was a lot more thorough. Guess what? The car is now in having 2 NEW front wings fitted FOC...

Sent from my SM-G361F using Tapatalk
Agnews by any chance?
Your right on the money mate!! How'd you guess?. 4 weeks it was in and the guy who helped me couldn't have been nicer. Told me to ring him every week for progress. He informed me that they don't repair ever because they've had cars back after a few months with the rust back.


Sent from my iPod touch using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on December 16, 2015, 06:52:22 am

Update. I was under the impression that VW UK had agreed to replace both front wings through phillips lisburn VW. Only to be told that no they will only repair them due to the rush area being small. So while this was going on I took the car to a different dealer, who I had bought my previous cars from, they sent me to their  bodyshop who's inspection was a lot more thorough. Guess what? The car is now in having 2 NEW front wings fitted FOC...

Sent from my SM-G361F using Tapatalk
Agnews by any chance?
Your right on the money mate!! How'd you guess?. 4 weeks it was in and the guy who helped me couldn't have been nicer. Told me to ring him every week for progress. He informed me that they don't repair ever because they've had cars back after a few months with the rust back.


Sent from my iPod touch using Tapatalk
Think it's too do with the fact that agnews get all the work whereas philips send it to Trevor Allen who's a great painter BTW.
Mine goes on to agnews after xmas.
Title: Re: Front wing rust warranty success!!
Post by: DANBOY66 on December 16, 2015, 11:04:29 am
got my car back yesterday in the rain

but boy did she look good will hopefully get to see it in the light and dry this afternoon after work

my bill finished at £680  :rolleye:

new wings
wings painted
sills painted
doors blended
new rub strips
rub strips painted
wing mirrors painted
bonnet painted
front bumper painted

just got to hide the bill from the wife now  :grin: :grin:
Title: Re: Front wing rust warranty success!!
Post by: patpong_pete on December 16, 2015, 12:39:07 pm
got my car back yesterday in the rain

but boy did she look good will hopefully get to see it in the light and dry this afternoon after work

my bill finished at £680  :rolleye:

new wings
wings painted
sills painted
doors blended
new rub strips
rub strips painted
wing mirrors painted
bonnet painted
front bumper painted

just got to hide the bill from the wife now  :grin: :grin:
Dan give the mrs the bill as a christmas present
do you know the paint shop company vw use ?
and who is the top bod down at vw who is very helpfull with the front wing rust problem

get a pic up of before and after good its all worked out well
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on December 17, 2015, 07:59:24 pm
Got the car back today after the New wings were fitted. Really pleased with the work.. the car was left spotless as well, shining like a new pin
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on December 19, 2015, 10:22:08 am
Got the car back today after the New wings were fitted. Really pleased with the work.. the car was left spotless as well, shining like a new pin
Did they blend into doors also?
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on December 19, 2015, 11:51:20 am

Got the car back today after the New wings were fitted. Really pleased with the work.. the car was left spotless as well, shining like a new pin
Did they blend into doors also?

Yes mate. No charge at all.


Sent from my iPod touch using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on December 19, 2015, 01:38:59 pm
When I got mine done they said they wouldn't blend via the warranty. If I wanted them to blend into the door bonnet and bumper I'd have to pay for that
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on December 19, 2015, 03:58:58 pm
Cleaning my car today, noticed the roof had.some type of wierd small cracking network, only about a 50p in size but 3 spots of it. Anyone had this?
Title: Re: Front wing rust warranty success!!
Post by: fozz1e on December 21, 2015, 07:49:12 pm
I just got mine back from the Peter Cooper body shop this afternoon. Offside front wing was replaced under warranty and it looked awesome when I picked it up although it was raining heavily so I'll have to take a closer look when it's drier. Would definitely recommend them for anyone else on the south coast, it was all dealt with really quickly without any hassle.
Title: Re: Front wing rust warranty success!!
Post by: GSP1973 on December 21, 2015, 08:47:13 pm

Got the car back today after the New wings were fitted. Really pleased with the work.. the car was left spotless as well, shining like a new pin
Did they blend into doors also?
Sorry mate i was wrong. I phoned to check about the blending and it wasn't done. It looks to my untrained eye to match perfectly so I assumed I was done. My bad


Sent from my iPod touch using Tapatalk
Title: Re: Front wing rust warranty success!!
Post by: Ditto on December 22, 2015, 10:54:40 am
Did they blend into doors also?
VW won't blend on the wings unless you foot the cost, around £130 a side.
Title: Re: Front wing rust warranty success!!
Post by: bingbunny on December 22, 2015, 09:02:46 pm
VW are finally trying to book my car in to get the front wings done. But they are saying it will be in the workshop for 10 days and they won't supply me with a courtesy car! Has anyone had this? Or is it normally the case that they supply one?
Title: Re: Front wing rust warranty success!!
Post by: Mitch H on December 22, 2015, 09:16:17 pm
Anyone had any luck with the front wing rust on warranty at Doncaster VW?
Also I have 4 pot brakes fitted with 15mm spacers are they going to be 'funny about it'
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on December 23, 2015, 12:35:04 am
VW are finally trying to book my car in to get the front wings done. But they are saying it will be in the workshop for 10 days and they won't supply me with a courtesy car! Has anyone had this? Or is it normally the case that they supply one?

i got mine done in derby vw (parks way) and it was in the paintshop for 5 days and they supplied me with a car free of charge but tbh it was a little 1.0l up lol hated driving it big difference to a gti
Title: Re: Front wing rust warranty success!!
Post by: Daled0111 on December 23, 2015, 12:37:21 am
Anyone had any luck with the front wing rust on warranty at Doncaster VW?
Also I have 4 pot brakes fitted with 15mm spacers are they going to be 'funny about it'

they should be okay with it i had a dump valve (forge spacer) and a non standard exhaust and they still did it for me
Title: Re: Front wing rust warranty success!!
Post by: Daveyboy on December 23, 2015, 01:06:32 am
They should be fine as the other guys have said. When I got mine done they asked if I needed a courtesy car which I did and it wasn't a problem at all although it's was a sh*tty hyundai i20
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on December 23, 2015, 10:06:26 pm
VW are finally trying to book my car in to get the front wings done. But they are saying it will be in the workshop for 10 days and they won't supply me with a courtesy car! Has anyone had this? Or is it normally the case that they supply one?
10 days is a bit much. I was quoted 2-3 days. Wasn't offered a courtesy car but friends did get offered one when they got their wings done.
Work it only being away 3 days I'm not to worried.
Title: Re: Front wing rust warranty success!!
Post by: AJP on January 01, 2016, 04:38:22 pm
Anyone had any luck with the front wing rust on warranty at Doncaster VW?
Also I have 4 pot brakes fitted with 15mm spacers are they going to be 'funny about it'
Keep me posted if you find a dealer that plays ball mate - I'm in your area and I'm trying to do my homework.
Title: Re: Front wing rust warranty success!!
Post by: Hannakournikova on January 02, 2016, 09:28:33 am
Well I got my car back 1.5 days after I dropped it off. Would recommend Agnews body shop.
Title: Re: Front wing rust warranty success!!
Post by: dibbles00 on January 08, 2016, 10:44:14 pm
Hi All,  are 57 registered cars covered?
Thanks,
Dibs
Title: Re: Front wing rust warranty success!!
Post by: AJP on January 09, 2016, 02:27:23 pm
Hi All,  are 57 registered cars covered?
Thanks,
Dibs
I'd hope so, it's a 10 year warranty (in theory) and mine's an 07.

Still need to find a dealer with good rep for this around Sheff, Notts etc.... anyone??
Title: Re: Front wing rust warranty success!!
Post by: dibbles00 on January 09, 2016, 02:30:27 pm
Thanks AJP.  Do you know whether the car has to have full VW SH?
Title: Re: Front wing rust warranty success!!
Post by: AJP on January 09, 2016, 04:56:59 pm
Thanks AJP.  Do you know whether the car has to have full VW SH?
That seems like pot luck from what I've read. Some cars without full VW history just get put through no questions asked, others that tick all the boxes on paper get refused or only part payment offered etc.

It's a minefield.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on January 09, 2016, 06:27:26 pm
When mine was done I was told it's covered on the bulletin so long as there's been no previous repair. Had no problems at all, had a car whilst they measured the paint depth and took photos which they sent to VW. Three weeks later, new wings and treated sills :). Highly rate the VW body shops, paint match was brilliant even without blending.
Title: Re: Front wing rust warranty success!!
Post by: AJP on January 09, 2016, 06:54:43 pm
When mine was done I was told it's covered on the bulletin so long as there's been no previous repair. Had no problems at all, had a car whilst they measured the paint depth and took photos which they sent to VW. Three weeks later, new wings and treated sills :). Highly rate the VW body shops, paint match was brilliant even without blending.
Which dealer was that mate?
Title: Re: Front wing rust warranty success!!
Post by: K1370N on January 11, 2016, 10:36:29 am
How many years is it to clams as my 06 mk5 GTI has slight rust bubbles on wings and rust on 3 out of 4 sills with no scratch marks just rust circles
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on January 11, 2016, 05:06:03 pm
I thought it was a 12 year warranty
Title: Re: Front wing rust warranty success!!
Post by: Lewo on January 11, 2016, 05:16:58 pm
I've just asked another question on the forum regarding this as when I looked at some pages in this thread I couldn't find what I was looking for!!

Is it 10 or 12 year warranty on the paint?
Where is it on the sills should I be looking for and read there's something about a PDF that I can show the garage?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Lewo on January 12, 2016, 08:25:47 pm
Ok, I've had time to read more of the thread so feel a bit more armed when I speak to the dealers and glad it's 12 years warranty.  :smiley:
Anyone had dealings with the JCB group of dealers in Kent on this issue?
Title: Re: Front wing rust warranty success!!
Post by: ocrory on January 14, 2016, 09:35:06 am
I thought the paint was only something like 3 years but there's a coorsion warranty of 12 years? I'm not 100% sure on that. Mine is going in for warranty work on the wings on Monday. They won't do my sills though as it's not the typical spots directly behind the wheel arch. Warranty guy claimed the bubbling is caused from people scuffing the sills as they get in and out...of all four F*****G doors which is ridiculous. Going to see how the wings go and decide what to do from there.
Title: Re: Front wing rust warranty success!!
Post by: gtivirgin on January 14, 2016, 12:01:06 pm
My car is in with VW now getting cam belt done and minor service. Got some rust starting to show on one wing from the foam being damp and also got rust around boot badge. Had to remind them three times I wanted the rust inspected and had to remind when I dropped the car off as they didn't even mention it or ask what I wanted looking at so seems as if they are just trying to ignore it and see if I forget about it. Heard good things about the dealer but not convinced yet, we will see.
Title: Re: Front wing rust warranty success!!
Post by: AJP on January 14, 2016, 12:44:22 pm
Again, need a dealer someone's had success with in the Notts/South Yorks area please!!?
Title: Re: Front wing rust warranty success!!
Post by: Bracey on January 21, 2016, 04:54:53 pm

Brand new member here, picked up my Edition 30 from another forum member yesterday, so apologies for any repeated questions or comments but 76 pages is a lot to read through!!

Took my 07 plate Edition 30 to VW Guildford today who sent me to a paint shop round the corner. They took a paint depth reading of each front wing, both of which have some minor rust bubbles, and they said no straight away due to them having previous paint work (which I knew about.) Is this a complete dead end? Or have people had successes with previously painted wings?
Any advice would be much appreciated. Also if someone can email me the rust pdf that would be brilliant. robert_bracewell@hotmail.com

Cheers,

Rob.
Title: Re: Front wing rust warranty success!!
Post by: gtivirgin on January 22, 2016, 11:52:17 pm
Sort of result. Had my wing approved and is booked in at a local body shop :pomppomp: but they have denied any claim on my boot handle rust  :sad1:

Their response when queried was basically that in the warranty guys opinion the damage was likely caused by keys or rings damaging the paint when opening the boot handle then rusted after (oddly specific I thought).

While I can see where they are coming from, it makes no real sense. Whenever I open the boot I use my thumb on the top of the badge to pivot then fingers underneath, never come close to touching the bodywork surrounding it. Only reason I don't feel like arguing is because I've not owned the car long and it has had 3 previous owners so no way I can argue they didn't cause the damage the way they claim (no matter how unlikely their theory is unless it was owned by a pikey with a taste for big rings). Even then the car has only done 60k so hardly been thoroughly used in it's time.

Anyone have a similar response or get any further with it? Feel good about the wing but kinda fobbed off by their view on the boot handle.
Title: Re: Front wing rust warranty success!!
Post by: Monza_GTI on January 23, 2016, 12:04:14 pm
Sort of result. Had my wing approved and is booked in at a local body shop :pomppomp: but they have denied any claim on my boot handle rust  :sad1:

Their response when queried was basically that in the warranty guys opinion the damage was likely caused by keys or rings damaging the paint when opening the boot handle then rusted after (oddly specific I thought).

While I can see where they are coming from, it makes no real sense. Whenever I open the boot I use my thumb on the top of the badge to pivot then fingers underneath, never come close to touching the bodywork surrounding it. Only reason I don't feel like arguing is because I've not owned the car long and it has had 3 previous owners so no way I can argue they didn't cause the damage the way they claim (no matter how unlikely their theory is unless it was owned by a pikey with a taste for big rings). Even then the car has only done 60k so hardly been thoroughly used in it's time.

Anyone have a similar response or get any further with it? Feel good about the wing but kinda fobbed off by their view on the boot handle.

i was lucky enough in the garage i took my car to last year that i managed to get both wings replaced, new bootlid and rear badge all replaced on warranty.
the wings were approved immediately by the garage, but the bootlid needed to be reported back to vw uk.
and got a call from the garage about 2 hours later saying all approved.  vw uk offered only 50% but luckily for me other 50% the garage covered.
none of the excuses you were given.

as a lot of fellow members have found, different garages have different mentalities in how they deal with corrosion claims
Title: Re: Front wing rust warranty success!!
Post by: AJP on January 23, 2016, 12:05:38 pm
Again, need a dealer someone's had success with in the Notts/South Yorks area please!!?
I'm going to keep bumping this til someone replies! Anyone?
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on January 31, 2016, 04:00:37 pm
Noticed rust or bubbling under my bootlid, but there's none on my wings that I can see.

What is the process, ring dealer, ask them about warranty, drop car off for inspection and get a courtesy car?

My local dealers are Harlow and Chelmsford. Anyone had any luck with either? My cars an 05, so should be within the 12 year warranty right? Anyone have the warranty?

Thanks!
Title: Re: Front wing rust warranty success!!
Post by: Bracey on February 04, 2016, 12:05:23 pm

Hoping someone can send me a copy of the rust PDF please? Was told no at my nearest main dealer due to previous paint work on the wing that was un-related to the rust. Anyone had any success with previously painted wings?

Cheers.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on February 05, 2016, 12:00:18 am
@Bracey (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=15057) here's the bulletin http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

You might struggle if it's been repainted. Dealer said the same when mine were being done. Did they measure the paint depth on both wings?
Title: Re: Front wing rust warranty success!!
Post by: Bracey on February 05, 2016, 09:05:55 am
@Bracey (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=15057) here's the bulletin http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

You might struggle if it's been repainted. Dealer said the same when mine were being done. Did they measure the paint depth on both wings?

Thanks for that Ditto. They did measure the paint depth on both sides and both had been previously des prayed, which I knew about. It's a bit annoying as the re-spraying clearly has nothing to do with the rust, but I guess they will do whatever they can to get out of paying!! What did you end up doing with yours? I got a quote from VW anyway but it was £2000!
Title: Re: Front wing rust warranty success!!
Post by: gtivirgin on February 06, 2016, 01:31:22 pm
Just got the car back from 3rd party body shop after VW approved place. They appear to have just repaired the wing instead of replace. The wing previously had a small dent which they appear to have half heartedly bashed out (can't really complain about that) and the corrosion appears to be sorted but the under side of the wing lip doesn't appear to be the neatest.

Is this normal practice to repair instead of replace? The rust wasn't noticeably breaking through the paint yet, was just bubbling under the paint about 5cm across the edge of the wing. I have rust on the boot and am going to pursue it further as they have initially refused the claim but body shop agreed their reasoning was poo.
Title: Re: Front wing rust warranty success!!
Post by: xjay1337 on February 15, 2016, 04:42:59 pm
I think the docs state to replace if possible or replace.
For the cost of a wing I would want a new wing.
Title: Re: Front wing rust warranty success!!
Post by: fazi123 on February 19, 2016, 12:40:36 pm
I have an 06 gti which looks like it needs 2 new front wings. The bubbling is fairly minor, but its there.

I rang my local dealer and they said I should bring them the service book etc, but I'm worried they will turn me down as I dont have a full vw service history.

Can they do this as surely the rust on the front wings which is soo common has no relation to where I get my oil changed from?

Thanks,
Faz
Title: Re: Front wing rust warranty success!!
Post by: Nasir on February 19, 2016, 04:15:38 pm
I have an 06 gti which looks like it needs 2 new front wings. The bubbling is fairly minor, but its there.

I rang my local dealer and they said I should bring them the service book etc, but I'm worried they will turn me down as I dont have a full vw service history.

Can they do this as surely the rust on the front wings which is soo common has no relation to where I get my oil changed from?

Thanks,
Faz

Not related to service history. VW service history (or any for that matter) is not a prerequisite for a corrosion claim. The car has to have its original paint and not be damaged.
Title: Re: Front wing rust warranty success!!
Post by: Spooky211 on March 10, 2016, 12:03:35 pm
The kind folks at VW Crow road in Glasgow recently replaced my rusting wings....only problem is they knackered the drivers door handle (which is now fixed) and now my Ipod docking station doesn't work. Pretty annoyed as there's no real way to prove it worked before it went in!
Title: Re: Front wing rust warranty success!!
Post by: CarlW on March 13, 2016, 12:04:46 am
Daft and feel daft for asking this but has anyone got the customer services email address at all as i can't seem to find it anywhere when searching. I've looked and looked and i can feel it staring right at me and i'm just missing it...

Want to use email to contact them about my boot rust issue being denied with no valid reasoning.

Thanks,
Carl.
Title: Re: Front wing rust warranty success!!
Post by: jayha11 on March 21, 2016, 09:41:00 am
I've just booked mine in for Sat 02nd April at Listers VW Coventry. Guy reminded me to take my service book along with me, not sure why that will be relevant to rust but it has full service history (Some independent) Will try my luck for the sills too whilst I am there having the NS wing inspected.
Title: Re: Front wing rust warranty success!!
Post by: jayha11 on March 24, 2016, 09:04:08 am
Didn't go so well at Listers. Turns out both front wings have previously been repaired/painted. The assessor suspects a previous owner paid privately when they started to see bubbling and rather than replace the wings simply flat back and repaint as the micron readings were near the 200 mark across main parts of the wing and as low as 130 on the lip. Bit disappointed but I will look to replace the wings myself once the coilovers are on and the stance is how I want. Good thing is if the wings need pulling a bit I can use the existing ones to experiment with before fitting the new ones.
Title: Re: Front wing rust warranty success!!
Post by: amanda on March 24, 2016, 01:25:24 pm
Again, need a dealer someone's had success with in the Notts/South Yorks area please!!?
I'm going to keep bumping this til someone replies! Anyone?

Best go to mine......bit of hassle but you know they do it and they will give you a courtesy car for duration of repair
Title: Re: Front wing rust warranty success!!
Post by: AJP on March 24, 2016, 02:46:42 pm
Might just have to if I don't have any luck closer to home!
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on May 26, 2016, 03:24:40 pm
Just booked for someone to come and have a look at the wings. One of my wings has been keyed, that wont affect the outcome will it?

It would be a real bonus if they respray the wing and thus the key gets removed  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on May 26, 2016, 04:30:47 pm
Aparrently I have to go to them for the inspection? As in my local VW is Harlow, but they're saying I have to go to the Loughton branch which is quite far from me. They are Lancaster VW, does this have anything to do it with it??
Title: Re: Front wing rust warranty success!!
Post by: Lewo on May 26, 2016, 05:20:45 pm
Finally got around to trying to get mine looked at, saw the link to the VW site recommended paint shops on another thread earlier.
Found my local one and gave them a bell and asked how to go about getting it checked.
Initial comment over the phone was that it had more than likely been resprayed by now .......
that pissed me off to start with. Anyhow they took some details and I can pop in and they'll have a look.
I asked if I need to contact VW direct or the Main Dealer beforehand but they said no just call in.
Does that sound right to those who've had success with a claim?

I might try and pop up there tomorrow or Tuesday if anyone can advise if this is how the warranty claims are done that would be great cheers.
Title: Re: Front wing rust warranty success!!
Post by: AJP on May 26, 2016, 06:46:31 pm
Aparrently I have to go to them for the inspection? As in my local VW is Harlow, but they're saying I have to go to the Loughton branch which is quite far from me. They are Lancaster VW, does this have anything to do it with it??
I initially asked about getting my wings inspected at my local VW - JCT600 Rotherham. They told me to go to JCT600 Hillsborough instead, as Rotherham don't have a bodyshop.

Long story short, went to Hillsborough, wings inspected with micrometer, given a verbal ok on the spot. Phoned them a few weeks later to check and it was all in place, booked in for the end of June.
Title: Re: Front wing rust warranty success!!
Post by: AJP on May 26, 2016, 06:48:13 pm
Finally got around to trying to get mine looked at, saw the link to the VW site recommended paint shops on another thread earlier.
Found my local one and gave them a bell and asked how to go about getting it checked.
Initial comment over the phone was that it had more than likely been resprayed by now .......
that pissed me off to start with. Anyhow they took some details and I can pop in and they'll have a look.
I asked if I need to contact VW direct or the Main Dealer beforehand but they said no just call in.
Does that sound right to those who've had success with a claim?

I might try and pop up there tomorrow or Tuesday if anyone can advise if this is how the warranty claims are done that would be great cheers.
Yes, that sounds right. In my experience the VW bodyshop check the car and then submit the claim to VW UK themselves. If all is well you won't have to deal directly with VW UK.
Title: Re: Front wing rust warranty success!!
Post by: Gary on May 26, 2016, 06:58:51 pm
Has anyone been offered a discount on having other paintwork carried out whilst the wings are replaced?
Title: Re: Front wing rust warranty success!!
Post by: Lewo on May 26, 2016, 07:53:19 pm
Finally got around to trying to get mine looked at, saw the link to the VW site recommended paint shops on another thread earlier.
Found my local one and gave them a bell and asked how to go about getting it checked.
Initial comment over the phone was that it had more than likely been resprayed by now .......
that pissed me off to start with. Anyhow they took some details and I can pop in and they'll have a look.
I asked if I need to contact VW direct or the Main Dealer beforehand but they said no just call in.
Does that sound right to those who've had success with a claim?

Cheers AJP

I might try and pop up there tomorrow or Tuesday if anyone can advise if this is how the warranty claims are done that would be great cheers.
Yes, that sounds right. In my experience the VW bodyshop check the car and then submit the claim to VW UK themselves. If all is well you won't have to deal directly with VW UK.
Title: Re: Front wing rust warranty success!!
Post by: Pesky jones on May 27, 2016, 08:40:23 am
@AJP (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11926)  So I have to go to Loughton then?

Or could I do what Lewo is doing, find a closer VW approved body shop and go to them instead? @Lewo (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14490) can you post the link please.
Title: Re: Front wing rust warranty success!!
Post by: K1NGY14 on May 27, 2016, 10:09:08 am
I went over to Lightcliffe VW in Liverpool and they couldn't of been more helpful.

I sent them a quick email regarding the situation with the wings and sills, I got a call back within 2 days asking me to come down.

Got to the dealership and the guy took some paint readings on my car, all checked out okay. He said that they'll change the wings and fix the sills all free of charge. The only part they won't cover is the blending of the paint, all of the readings were around the same number so I didn't mind about blending. (He even looked at my tailgate because he said they'd pay for that)

So currently my car is in the bodyshop and I should be getting it back this weekend, so I'm now driving around in a diesel polo :(


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Title: Re: Front wing rust warranty success!!
Post by: Lewo on May 27, 2016, 01:26:41 pm
 @Peskyjones (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11854)

https://www.insurewithvolkswagen.co.uk/CustomerServices/PaintAndBodyLocator.aspx (https://www.insurewithvolkswagen.co.uk/CustomerServices/PaintAndBodyLocator.aspx)
Title: Re: Front wing rust warranty success!!
Post by: GTIEagles on June 17, 2016, 11:26:16 am
I took mine in on Wednesday to have both front wings and rusty sills inspected and just got a response today saying it had been unsuccessful as it's considered an "edge and fold corrosion (0002) and not anti perforation warranty from the factory"

I have replied back with the TSB from VW for the rusty wings... not looking too hopeful so far  :sad1:
Title: Re: Front wing rust warranty success!!
Post by: ReflexRob on June 17, 2016, 12:23:19 pm
Does anyone know what paint depth these cars should be (silver if it makes any difference).

My local VW bodyshop reckon my wing has been painted before as it is reading 140 - 150 microns. I don't think it has - the finish is perfect, exactly matches the rest of the car, no masking lines, painted up inside etc.
Title: Re: Front wing rust warranty success!!
Post by: AJP on June 29, 2016, 05:26:22 pm
Just an update:

Got the car back from JCT600 Hillsborough today. Good colour match (Tornado Red), panel gaps all fine.

Pretty much spot on from the moment I approached them for the assessment, to today.

If you're in the area, I recommend them.
Title: Re: Front wing rust warranty success!!
Post by: Bracey on July 04, 2016, 08:02:49 pm
Got my car back from the VW body shop in Guildford today. Looks amazing, they did a fantastic job. Got both front wings replaced under warranty, despite them being already resprayed by previous owner and then paid for the bonnet to be done as that had also been resprayed and wasn't great. Just need to get the wheels refurbed now and then the car will be mint!
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Frobert_bracewell%2FMobile_Uploads%2Fimage_zpsmu9m4up3.jpeg&hash=38c2bebf80bce79a7b1022aca602617d4ce9bbec)
Title: Re: Front wing rust warranty success!!
Post by: unzippy on July 04, 2016, 08:50:20 pm
despite them being already resprayed by previous owner

How did you manage that?

Or were they initially done at VW?
Title: Re: Front wing rust warranty success!!
Post by: ReflexRob on July 04, 2016, 10:19:14 pm
^ yeah i've been told to get lost because they 'think' my wing might have been resprayed!
Title: Re: Front wing rust warranty success!!
Post by: Bracey on July 04, 2016, 11:20:48 pm
It took quite a bit of negotiation and arguing with VW but essentially I had paperwork to prove that the wings had only been sprayed to blend them into the bonnet which had been sprayed due to being damaged. This is what the original owner told me and the paperwork backed it up. My point was that the rust present was so blatantly due to the inherent fault that VW have acknowledge, that the fact they had been sprayed before was irrelevant. It also helped that the rest of the car is in great condition.
I think if you can show that they have been sprayed for some reason other than to repair the rust then it is definitely worth a go.
Saying that, even if they had been repaired previously outside of the VW warranty process due to rust, then I would still expect VW to fix them as the only reason they have been sprayed is because of the fault caused by VW's design! It seems ridiculous to me that they would refuse fixing this problem that they are entirely responsible for purely because someone else has tried to fix it already. At the end of the day the problem exists and they are responsible for it.
Title: Re: Front wing rust warranty success!!
Post by: GTIEagles on July 12, 2016, 04:07:50 pm
I took mine in on Wednesday to have both front wings and rusty sills inspected and just got a response today saying it had been unsuccessful as it's considered an "edge and fold corrosion (0002) and not anti perforation warranty from the factory"

I have replied back with the TSB from VW for the rusty wings... not looking too hopeful so far  :sad1:

Got a phone call today to say that VW will replace both wings free of charge! I was a bit shocked. My advice, don't back down and use that TSB as evidence of the fault known.
Title: Re: Front wing rust warranty success!!
Post by: Beej on July 12, 2016, 08:17:46 pm
Both wings have been repaired on mine, as both sides had so minimal outer surface rust only ( i have seen pictures from the bodyshop after removal to confirm) but i am a little concerned incase the issue comes back. I have asked the question and i have been told that i only have 1 years warranty on the repair and thats it. Surely they should be guaranteeing the work for the remainder of the 12 year anti perforation guarantee? I can understand that the first year would be down to the bodyshop, but the rest down to vw.

Can anyone confirm for me please, before i escalate this to vw customer serv debt.
As expected, I have noticed some bubbling starting again on not just one wing, but on both, and both at exactly the same point. It is not on the outside (yet) but it under the wing on the folded back section right next to the screw fixing for the splash guard. Rang vw up, they have spoke to the body shop and have confirmed what I had expected. The work carried out was only guaranteed for 1 year, and that was up more than 6 months ago so will not take it and fix it properly.

I spoke with a manager who also agreed and said they cannot take the matter any further. I requested vw customer care phone number, but in my haste, I seem to have lost it. Does anyone have this to hand so I can try my luck before I shell out on two new wings and painting please?
Title: Re: Front wing rust warranty success!!
Post by: unzippy on July 13, 2016, 08:38:02 am
vw customer care phone number

http://bfy.tw/6iih
Title: Re: Front wing rust warranty success!!
Post by: Beej on July 13, 2016, 04:34:47 pm
And there we have the very reason why a lot of folk stop using friendly forums. Too many smart sarcastic people.

 There are other direct numbers to call, I was merely asking to see if anyone had them to hand.

Your input was greatly appreciated and I will remember to read all your posts and topics in future thanks
Title: Re: Front wing rust warranty success!!
Post by: unzippy on July 14, 2016, 11:11:53 pm
No probs, happy to help.

I did find it strange that you managed to navigate to the forum and tap out two paragraphs, yet not manage "VW Customer Care" into Google.

Maybe it's just me :smiley:
Title: Re: Front wing rust warranty success!!
Post by: Bigjimknickers on July 15, 2016, 07:19:08 am
Took mine into Guildford sub contracted paint depot, he took readings, said one side was resprayed & won't cover it, said he'd let me know, that was well over a month ago.., :slap: :slap:
Title: Re: Front wing rust warranty success!!
Post by: xs2man on September 16, 2016, 08:20:29 am
I took mine in on Wednesday to have both front wings and rusty sills inspected and just got a response today saying it had been unsuccessful as it's considered an "edge and fold corrosion (0002) and not anti perforation warranty from the factory"

I have replied back with the TSB from VW for the rusty wings... not looking too hopeful so far  :sad1:

Got a phone call today to say that VW will replace both wings free of charge! I was a bit shocked. My advice, don't back down and use that TSB as evidence of the fault known.

New to mk5 ownership, so don't know about this TSB?  What is it?  Can someone link me up?
Title: Re: Front wing rust warranty success!!
Post by: Stupots on September 16, 2016, 08:56:42 am
Hi

@GTIEagles (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11011) you should find these 2 links helpful: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/

and

http://www.myturbodiesel.com/wiki/fender-and-wheel-well-arch-rust-tsb-and-repair-on-vw/

They have the attachments mentioned in this thread. I hope that helps.

Stu
Title: Re: Front wing rust warranty success!!
Post by: Tinytim on September 17, 2016, 10:22:23 am
Why did VW fit that foam piece under the arch? Is it better to remove it?

Did they change the design on the MK6 and MK7?

I took the wheel arch lining out last week and the foam was wet which is not surprising.  Just can't get my head around why they have foam pressing against steel.
Title: Re: Front wing rust warranty success!!
Post by: rashg60 on September 18, 2016, 08:48:13 pm
Has anyone tried this with Nottingham VW (we have two VW dealerships)?

My cousin ( @FaisalGti (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17048) ) has just purchased a DSG GTI and one of the front wings has started to bubble. Is that enough to ask VW to repair/replace? Or do they actually need to see rust?

My wings seem ok (one was replaced a couple of years ago anyway), but my sills have started to rust. Would VW cover this also?

Any help would be appreciated. Is it best to email VW or call them? Not sure what to say or where to start from as afraid they might try to fob off and I'm not very persuading on the phone.
Title: Re: Front wing rust warranty success!!
Post by: majillionaire on September 21, 2016, 07:53:48 pm
Not in Nottingham, but VW is covering my wings 100% and they only have small spots of bubbling, no rust yet.
Title: Re: Front wing rust warranty success!!
Post by: rashg60 on October 03, 2016, 09:46:01 pm
So I sent the below email to my local VW dealership and they responded back today and asked us to pop in for an inspection. Will keep you guys updated on any progress.

For anyone else interested from Nottingham, it is the dealership in West Bridgford and not Arnold (Arnold do not have a bodyshop).

Anyway here is the email I sent them:-

Anti-Corrosion Warranty MK5 Golf
RH
Rashad Habib
  Reply|
Tue 27/09, 19:42
customerservices@vertuvolkswagen.com



2009Nov9CorrosionToGolkMk5FrontWing.pdf
1000 KB

4 attachments (5 MB)  Download all  Save all to OneDrive - Personal

Dear Sir / Madam,

We have two MK5 Golf's that appear to have developed some rust in known/problematic areas, namely the wing/wheel arch area and the door sill. We have attached some pictures for your use.

After some research, it appears that VW are aware of this issue and have issued a guidance note (again attached for your reference). After speaking to some other Golf owners, it transpires that they have managed to secure a replacement/repair via their local VW dealerships (namely in Leicester and Sheffield - additional details can be provided upon request).

I am hopeful that you can at least inspect the vehicles, and if indeed the corrosion/rust is found to be a manufacturer's fault, then a repair/replacement offer be issued. We would like our local dealership to carry out any inspections/repairs and not for us to travel out of town for the same/similar service.

I have owned the vehicle since March 2015 and have had regular service intervals carried out by your dealership, along with additional works on the cambelt and water pump. I intend to continue using your dealership for all future services/repairs as necessary, as I intend to keep the car long-term. You may verify these details by checking the car registration details below, alongside my personal details.

The secondary vehicle has been purchased very recently, and again we are intending to use your dealership for regular service intervals and/or other repairs as necessary.

Please do not hesitate to contact me should you require any additional details.
Title: Re: Front wing rust warranty success!!
Post by: majillionaire on October 05, 2016, 05:29:09 pm
Got mine back from Agnew's Belfast last week. No messing about from them; did their paint depth tests, got a call after a day or two saying VW would cover it 100%. They had the car 3 days, no courtesy car, but the paint job is perfect, no difference in colour from the rest of the body or bonnet. Like I said, mine were just starting to bubble under the paint, no visible rust, but I only bought the car 3 months ago and didn't want it getting any worse.

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Title: Re: Front wing rust warranty success!!
Post by: leebes on October 05, 2016, 08:57:58 pm
Has anyone tried this with Nottingham VW (we have two VW dealerships)?

My cousin ( @FaisalGti (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17048) ) has just purchased a DSG GTI and one of the front wings has started to bubble. Is that enough to ask VW to repair/replace? Or do they actually need to see rust?

My wings seem ok (one was replaced a couple of years ago anyway), but my sills have started to rust. Would VW cover this also?

Any help would be appreciated. Is it best to email VW or call them? Not sure what to say or where to start from as afraid they might try to fob off and I'm not very persuading on the phone.

Had my o/s front wing done at Vertu Mansfield. The communication at the branch was shocking, but they did a good job on the repair which is the important part.

Definitely call them! I sent 2 emails and never got a reply. I was calling them before the bodyshop had their own receptionist, so either the phone rang out or I didn't get a reply to my voicemail. They have a receptionist now, so is much better apparently.

My wing was just bubbled. Its better like that rather than showing rust because they cannot claim 'external influence' to the damage if the paint is not broken.The wings are a known fault in the paint and prep work by VW, so they don't argue too much from what I heard and didn't on mine.
Title: Re: Front wing rust warranty success!!
Post by: Lucastheone92 on October 05, 2016, 09:38:50 pm
Where abouts is the rust supposed to be in the arch?


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Title: Re: Front wing rust warranty success!!
Post by: rashg60 on October 06, 2016, 10:09:17 am
Has anyone tried this with Nottingham VW (we have two VW dealerships)?

My cousin ( @FaisalGti (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17048) ) has just purchased a DSG GTI and one of the front wings has started to bubble. Is that enough to ask VW to repair/replace? Or do they actually need to see rust?

My wings seem ok (one was replaced a couple of years ago anyway), but my sills have started to rust. Would VW cover this also?

Any help would be appreciated. Is it best to email VW or call them? Not sure what to say or where to start from as afraid they might try to fob off and I'm not very persuading on the phone.

Had my o/s front wing done at Vertu Mansfield. The communication at the branch was shocking, but they did a good job on the repair which is the important part.

Definitely call them! I sent 2 emails and never got a reply. I was calling them before the bodyshop had their own receptionist, so either the phone rang out or I didn't get a reply to my voicemail. They have a receptionist now, so is much better apparently.

My wing was just bubbled. Its better like that rather than showing rust because they cannot claim 'external influence' to the damage if the paint is not broken.The wings are a known fault in the paint and prep work by VW, so they don't argue too much from what I heard and didn't on mine.

To be honest, the West Bridgford branch has been OK so far. They responded fairly quickly to my email and called us in. We went in the other day and they did their tests and took our details. They said they'd call us back if it is approved.

However, the chap did mention that they have loads of Golf's come in recently for the exact same issue and they are fully aware of it, so there is a waiting list.

We are prepared to wait, as they have seen it in the bubbling condition and took photos etc.

Title: Re: Front wing rust warranty success!!
Post by: rashg60 on October 06, 2016, 10:10:03 am
Where abouts is the rust supposed to be in the arch?


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It usually starts underneath the arch (above the wheel).
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on October 07, 2016, 12:07:31 pm
Anyone know how long the corrosion warranty is? I got a 55 plate.


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Title: Re: Front wing rust warranty success!!
Post by: 993BOY on October 07, 2016, 02:51:23 pm
Anyone know how long the corrosion warranty is? I got a 55 plate.


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Think it is 10years
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on October 07, 2016, 02:55:53 pm
Anyone know how long the corrosion warranty is? I got a 55 plate.


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Think it is 10years

VW have just told me it's 12yrs.


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Title: Re: Front wing rust warranty success!!
Post by: slix on October 07, 2016, 03:15:31 pm
Yes 12 years.

As long as no bodywork/paint has been tampered with eg if you had an independent respray on a panel.
Title: Re: Front wing rust warranty success!!
Post by: Ninja on October 07, 2016, 11:51:16 pm
Just to add to this, I've been rejected twice by VW for two different cars both inside of 12 years.

1 - wheel arch rust MK5 (they said it was a mechanical fault)

2 - tailgate rot MK4 r32 (they said it's edge and seam rust)

Basically - the 12 year warranty doesn't cover anything.
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on October 08, 2016, 09:05:44 am
Was in the process of having mine sorted privately when I saw this thread...
Now booked in Monday with VW for the inspection. My tailgate got the rust around the handle too. Let's see what they have to say...


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Title: Re: Front wing rust warranty success!!
Post by: rashg60 on October 08, 2016, 09:17:37 am
Was in the process of having mine sorted privately when I saw this thread...
Now booked in Monday with VW for the inspection. My tailgate got the rust around the handle too. Let's see what they have to say...


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Exactly the purpose of this forum!!!

Good luck on Monday.
Title: Re: Front wing rust warranty success!!
Post by: Stupots on October 08, 2016, 10:59:20 am
@SKULLZY (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17085) I'd be very interested in the tailgate rust around the handle outcome.

I had mine examined and heard nothing more (send by main dealer to body shop, who says they passed all details to main dealer. Main dealer never got back to me). I have chased twice. Just remember that service history and milage isn't a condition of the 12 year rust warranty. Nor is it possible to do that damage with jewellery etc or jam your hand in there. Nor mechanical damage from the badge rubbing the body. The If they say it's not covered as its a "folded panel" ask to see the exclusion in the warranty terms from the year your car was made.

Yes they may have spotted it earlier if you'd had a FVWSH but if you've only just got the car or have only just notices the rust, you are bringing to their attention as soon as you've spotted it.

Mine is getting quite unsightly after being hardly noticeable a year ago.

Good luck

Stu
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on October 08, 2016, 11:03:39 am
@Stupots Thanks for the Info.

Will post up the outcome.


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Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on October 09, 2016, 09:09:03 am
Has anybody noticed that the TSB pdf (dated Nov 2009) is referring to Diesel engined vehicles? Is there a later version of the TSB that I don't have? I take it the foam is still present on petrol engines too?


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Title: Re: Front wing rust warranty success!!
Post by: leebes on October 09, 2016, 11:09:05 am
Has anyone tried this with Nottingham VW (we have two VW dealerships)?

My cousin ( @FaisalGti (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17048) ) has just purchased a DSG GTI and one of the front wings has started to bubble. Is that enough to ask VW to repair/replace? Or do they actually need to see rust?

My wings seem ok (one was replaced a couple of years ago anyway), but my sills have started to rust. Would VW cover this also?

Any help would be appreciated. Is it best to email VW or call them? Not sure what to say or where to start from as afraid they might try to fob off and I'm not very persuading on the phone.

Had my o/s front wing done at Vertu Mansfield. The communication at the branch was shocking, but they did a good job on the repair which is the important part.

Definitely call them! I sent 2 emails and never got a reply. I was calling them before the bodyshop had their own receptionist, so either the phone rang out or I didn't get a reply to my voicemail. They have a receptionist now, so is much better apparently.

My wing was just bubbled. Its better like that rather than showing rust because they cannot claim 'external influence' to the damage if the paint is not broken.The wings are a known fault in the paint and prep work by VW, so they don't argue too much from what I heard and didn't on mine.

To be honest, the West Bridgford branch has been OK so far. They responded fairly quickly to my email and called us in. We went in the other day and they did their tests and took our details. They said they'd call us back if it is approved.

However, the chap did mention that they have loads of Golf's come in recently for the exact same issue and they are fully aware of it, so there is a waiting list.

We are prepared to wait, as they have seen it in the bubbling condition and took photos etc.

Sounds like West Bridgford are pretty good on comms, but like I said Mansfield are probably better now with the new body shop receptionist, I just caught them before they had that service available.

Waiting wise, I had mine accessed (examined, photos, etc), approved by VW and the work done within a month, so on that side I have no complaints about the Mansfield centre. Also, they don't bother repairing the rust, they just replace the whole wing.
Title: Re: Front wing rust warranty success!!
Post by: leebes on October 09, 2016, 11:11:01 am
Just to add to this, I've been rejected twice by VW for two different cars both inside of 12 years.

1 - wheel arch rust MK5 (they said it was a mechanical fault)

2 - tailgate rot MK4 r32 (they said it's edge and seam rust)

Basically - the 12 year warranty doesn't cover anything.

It covered my wheel arch and my mates on his Mk5...so maybe we both got lucky!
Title: Re: Front wing rust warranty success!!
Post by: stealthwolf on October 24, 2016, 05:12:09 pm
VW Birmingham have approved mine - small rust bubble appearing on left wing (right wing was repainted a few years ago following an accident).
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on November 12, 2016, 02:12:37 pm
So...
It's been over 30 days since I had a successful inspection and claim submitted.. still waiting to hear back.. apparently there's a back log.


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Title: Re: Front wing rust warranty success!!
Post by: AJP on November 12, 2016, 05:53:01 pm
I waited weeks for a call back after I'd been for the assessment (at which point they pretty much confirmed it'd all be covered without issue).

I ended up phoning them and they said "oh yes we've had your wings here for a while"! No idea why they didn't call back, but ultimately it got done, to a good standard.

This is JCT600 Hillsborough by the way.

Title: Re: Front wing rust warranty success!!
Post by: andy7ven on November 12, 2016, 06:33:36 pm
Trust VW in Wolverhampton wouldn't even entertain the idea of looking at my wings... Both are bubbling, told me I need to take it the car too a VW dealership in Shrewsbury that's got a bodyshop - tried more than once they just fob me off... 11 dealership stamps and that's the attitude...   :slap:

More interested in creating unnecessary work and selling service plans when having it serviced/MOT'ed... :doh:

I'll just pay and get it sorted myself after the winter...
Title: Re: Front wing rust warranty success!!
Post by: AJP on November 12, 2016, 07:38:35 pm
Trust VW in Wolverhampton wouldn't even entertain the idea of looking at my wings... Both are bubbling, told me I need to take it the car too a VW dealership in Shrewsbury that's got a bodyshop - tried more than once they just fob me off... 11 dealership stamps and that's the attitude...   :slap:

More interested in creating unnecessary work and selling service plans when having it serviced/MOT'ed... :doh:

I'll just pay and get it sorted myself after the winter...
To be fair my closest dealer (JCT600 Rotherham) said the exact same to me - go to a dealer with a bodyshop - and it did seem a bit like they were fobbing me off. But when I finally got round to doing so the dealer with the bodyshop played ball. So don't pay unless you really have to. There's a certain degree of getting out there and finding a good dealer to this.
Title: Re: Front wing rust warranty success!!
Post by: bikergeorge on November 12, 2016, 10:41:03 pm
I've got some rust coming at the front of the sills under where the wings volt on, and along the step in the passenger door shut just starting to bubble through the paint, would this be covered. Car is totally standard and never had any body work done

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Title: Re: Front wing rust warranty success!!
Post by: Sandman on November 13, 2016, 08:56:16 am
Does anybody know of a vw bodyshop to in or around Glasgow? I have rust bubbles on both rear arches where they meet with the rear bumper. My car turns 12 in March so need to get it in quite soon.
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on November 27, 2016, 09:59:47 am
So...
It's been over 30 days since I had a successful inspection and claim submitted.. still waiting to hear back.. apparently there's a back log.


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So....

It's now been 49 days.. rang every week since hitting 30 days "can take up to 30 days to hear something"...

Body shop tells me they're still waiting to hear back but chasing.. Yawn!! Pathetic.


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Title: Re: Front wing rust warranty success!!
Post by: StuGti on November 27, 2016, 11:03:09 am
I'm in exactly the same situation as above. Took my car in to my local VW bodyshop in late July, and still have heard nothing back! I've called many, many times, to be told that 'they have a large backlog', 'we're really busy at the moment' etc... might be time for an email/call to VW UK I think.
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on November 27, 2016, 01:59:09 pm
I'm in exactly the same situation as above. Took my car in to my local VW bodyshop in late July, and still have heard nothing back! I've called many, many times, to be told that 'they have a large backlog', 'we're really busy at the moment' etc... might be time for an email/call to VW UK I think.

Yes, same story I get, there's a backlog. Also been told that because the car is over 10yrs old they've had to apply to something above and beyond the usual, however my understanding was it was 12yrs Warranty.. anyway didnt get into the debate.

Least I know it isn't just me getting the tale and the wait...

I was considering the email to VW UK also.. testing my patience, but hoping it will be worth it.


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Title: Re: Front wing rust warranty success!!
Post by: StuGti on November 27, 2016, 02:57:07 pm
Although the corrosion warranty is for 12 years, VW claim that the common issue with rusting front wings is due to a 'paint defect', and is not covered under their corrosion warranty. Any warranty work is therefore 'goodwill' on the part of the dealership. A load of rubbish in my opinion, it's quite clearly a manufacturing defect but that's the explanation my dealership have given me for considering it differently. I think persistence and a gentle suggestion to VW UK that customer service has been less than ideal should do the trick at this point.
Title: Re: Front wing rust warranty success!!
Post by: Ditto on November 28, 2016, 11:20:59 am
Although the corrosion warranty is for 12 years, VW claim that the common issue with rusting front wings is due to a 'paint defect', and is not covered under their corrosion warranty. Any warranty work is therefore 'goodwill' on the part of the dealership.

Just wanted to clarify on this, there was an official VW bulletin to all dealerships regarding the rusty wings in November 2009. It's very hard for them to argue it's not an issue - although if you've rust on the sills too, this was not recognised! Just persevere. The bulletin can be found here; http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf (http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf)

I had mine done last year along with the sills FOC (even had a car for the week!)

The rust isn't a paint defect, it's due to foam that sits behind the panel and collects moisture.  :smiley:
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on November 28, 2016, 02:42:14 pm
Although the corrosion warranty is for 12 years, VW claim that the common issue with rusting front wings is due to a 'paint defect', and is not covered under their corrosion warranty. Any warranty work is therefore 'goodwill' on the part of the dealership.

Just wanted to clarify on this, there was an official VW bulletin to all dealerships regarding the rusty wings in November 2009. It's very hard for them to argue it's not an issue - although if you've rust on the sills too, this was not recognised! Just persevere. The bulletin can be found here; http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf (http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf)

I had mine done last year along with the sills FOC (even had a car for the week!)

The rust isn't a paint defect, it's due to foam that sits behind the panel and collects moisture.  :smiley:

Thanks for the clarification for all those not in the know.


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Title: Re: Front wing rust warranty success!!
Post by: Mackaa-123 on December 15, 2016, 11:16:43 pm
Just seen my ed30 has got a bit of bubbling on the arches, will they still cover it? Or try and argue about it, theres no rust as of yet, but just a little bubble
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on December 16, 2016, 11:52:29 am
Just seen my ed30 has got a bit of bubbling on the arches, will they still cover it? Or try and argue about it, theres no rust as of yet, but just a little bubble

Sounds like grounds for a claim to me pal. Sooner you bring it up with them the better.

I headed to my local VW and said I wanted to make a claim on the bodywork. They rang their offsite bodyshop and put me through, inspection was arranged for 3 days later...

With a successful inspection a claim will be submitted by the bodyshop to VW UK, that's when the wait begins!!


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Title: Re: Front wing rust warranty success!!
Post by: pudding on December 16, 2016, 12:26:38 pm
Just seen my ed30 has got a bit of bubbling on the arches, will they still cover it? Or try and argue about it, theres no rust as of yet, but just a little bubble

Had the same on my driver's side when I picked up my ed30.  Took it to my local dealer, they approved the repair and 2 days later it was sorted.  Can't fault the service, or the paint match, which was perfect.

Passenger side is fine weirdly as that side of the road has all the crud and stones etc.
Title: Re: Front wing rust warranty success!!
Post by: BlackCloud on December 28, 2016, 08:14:36 pm
I had one wing done on my 140 TDI, 100% free. They won't touch the GTI though because the paint measures too thick. I didn't know it had been touched up though.

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Title: Re: Front wing rust warranty success!!
Post by: Kai96 on December 28, 2016, 10:14:24 pm
I'm going to bring mine in in the new year while I've got some free time, hopefully I'll get everything sorted with no fuss. Fingers crossed !
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on February 15, 2017, 01:02:18 pm
I'm in exactly the same situation as above. Took my car in to my local VW bodyshop in late July, and still have heard nothing back! I've called many, many times, to be told that 'they have a large backlog', 'we're really busy at the moment' etc... might be time for an email/call to VW UK I think.

Yes, same story I get, there's a backlog. Also been told that because the car is over 10yrs old they've had to apply to something above and beyond the usual, however my understanding was it was 12yrs Warranty.. anyway didnt get into the debate.

Least I know it isn't just me getting the tale and the wait...

I was considering the email to VW UK also.. testing my patience, but hoping it will be worth it.


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Update....

It took 3.5months but finally had approval for repairs, they would only cover the wings though. They are replacing them with new ones.

Booked in for tomorrow for replacing and returned same day.
Title: Re: Front wing rust warranty success!!
Post by: Shamm on February 15, 2017, 01:55:12 pm
@SKULLZY (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17085) which branch did you use
Title: Re: Front wing rust warranty success!!
Post by: SKULLZY on February 15, 2017, 02:07:14 pm
@SKULLZY (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17085) which branch did you use
I went through Bolton initially, who then put me in touch with Manchester body shop.


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Title: Re: Front wing rust warranty success!!
Post by: Shamm on February 15, 2017, 03:06:42 pm
@SKULLZY (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=17085) ohh thanks and i thinks thats to far for me i was asking cuz im having probelms sorting mine out
Title: Re: Front wing rust warranty success!!
Post by: MaxC on February 15, 2017, 05:10:42 pm
Got my paint thickness checked and  turns out my car has been sprayed as paint thickness was over 400...ffs
Title: Re: Front wing rust warranty success!!
Post by: barelyrelevant on February 15, 2017, 10:05:17 pm
Me too mate, I would like to find out if they had previously done the repair as it would be interesting to see what they say if they have already been repaired for rust once by VW.
Title: Re: Front wing rust warranty success!!
Post by: spwd on February 15, 2017, 10:46:37 pm
How do you go about making a claim?
Title: Re: Front wing rust warranty success!!
Post by: Octoparrot on February 15, 2017, 11:41:11 pm
Go to your nearest VW dealer I think.
Title: Re: Front wing rust warranty success!!
Post by: StuGti on February 16, 2017, 12:00:03 am
Pop in to your nearest VW dealer or approved body shop, they'll take some paint thickness readings and submit your claim. Then be prepared to wait at least a month before you hear anything back. Some have had it sorted within a matter of days, but compared to my (ongoing) experience, they seem to be the lucky ones.
Title: Re: Front wing rust warranty success!!
Post by: spwd on February 16, 2017, 12:27:18 am
Cheers, my local dealer is less than a mile away so I'll be popping in asap.
Title: Re: Front wing rust warranty success!!
Post by: oak_grun on March 04, 2017, 10:24:33 am
just noticed there is some rust lurking underneath the paint on drivers wing on my edition 30.

do i just go my local listers and speak to someone about getting this rectified?
Title: Re: Front wing rust warranty success!!
Post by: spwd on March 04, 2017, 09:04:39 pm
just noticed there is some rust lurking underneath the paint on drivers wing on my edition 30.

do i just go my local listers and speak to someone about getting this rectified?

Sounds like it  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: slix on March 15, 2017, 10:33:01 pm
Oh no.... after washing the car earlier I have noticed the offside rear wing has small rust bubbles showing and the inner lip of the arch is brown and looks rust like. The other side rear is fine.

I thought it's mainly the fronts that go bad? I checked the fronts too and they seem fine. I even removed the foam crap from inside the arch liner.

Gonna keep an eye on the rear arch as the car is 9 years old and has 3 years left.
Title: Re: Front wing rust warranty success!!
Post by: StuGti on March 23, 2017, 08:09:37 am
Well after registering my claim with VW in Edinburgh at the end if July last year, I have finally had the wings replaced FOC this week! Although now satisfied with the outcome, I must say that the customer service has been absolutely appalling. It took 2 months for them to be able to see me on their system, and another month for them to actually submit my claim. Pleased it's done now, but I would say to anyone feeling like they're not getting anywhere to persevere, it's worth it in the end!
Title: Re: Front wing rust warranty success!!
Post by: Chargercharger on March 23, 2017, 01:44:49 pm
Tried and failed at my local dealer . My wings have been painted already so will have to get it done myself :(
Title: Re: Front wing rust warranty success!!
Post by: ED57 on March 24, 2017, 03:17:55 pm
My Eddy is booked in at Crewe VW next month
Title: Re: Front wing rust warranty success!!
Post by: Vish8895 on March 24, 2017, 03:25:01 pm
Does anyone who has had success have any advice for getting the dealer to play ball?

Mine has a slight bit of rust and it would be nice to have it repaired under their warranty!
Title: Re: Front wing rust warranty success!!
Post by: ED57 on March 24, 2017, 04:27:37 pm

RedRobin, Any chance you could wang over a copy of the VW PDF please: bryn@macdream.net


....I'm rather glad you didn't ask me if I could wank over a copy of the VW PDF !!!!  :laugh: I love VeeDubs but I draw the line over doing that!

A copy has been winged over to you by email - Note that it's for the wings and not sills.
I dont suppose you could fire that over to me incase they decide to be assholes do you please?
Title: Re: Front wing rust warranty success!!
Post by: pudding on March 24, 2017, 06:39:31 pm
Oh no.... after washing the car earlier I have noticed the offside rear wing has small rust bubbles showing and the inner lip of the arch is brown and looks rust like. The other side rear is fine.

I thought it's mainly the fronts that go bad? I checked the fronts too and they seem fine. I even removed the foam crap from inside the arch liner.

Gonna keep an eye on the rear arch as the car is 9 years old and has 3 years left.

Uh oh.  The rusting is most common on the front wings and sills, but not so common on the rears.   That will be a sand back, treat and repaint job because the rear arch is part of the double skinned rear quarter structure.  Big job to change that out.  Best get yourself to VW quickly before it gets any worse!
Title: Re: Front wing rust warranty success!!
Post by: Eves on May 04, 2017, 11:54:40 pm
Looking to take my 2007 GTI to my local dealers in the morning to get my front wings looked at.

Starting to bubble!!!

(https://uploads.tapatalk-cdn.com/20170504/9b5df98851fcfd9794a0f5ae1ff98dc8.jpg)
Title: Re: Front wing rust warranty success!!
Post by: Stupots on May 05, 2017, 06:48:12 am
@Eves (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=19128) Give it a really good clean and a polish before you go. If you read back through this thread there is lots of "because I was well looked after...". It's not going to be there main reason for yes/no but it will certainly do no harm.

On my friends Golf, you couldn't see the bubbling, but you could feel it under the lip. He got 2 new wings (Euro Canterbury dealer and AB Crush paint shop).

I had no luck with either on my rear badge/tailgate rust.

Good luck
Title: Re: Front wing rust warranty success!!
Post by: ReflexRob on May 08, 2017, 03:52:08 pm
My 12 years warranty expires in 2 days time.

 I took the car a year ago to VW Newbury about my rusty wing who were adamant that the wing had been painted and refused to submit the claim saying that VW take the old wings and check the paint depth (I don't believe they have time to do that on every claim).

However, I took it to Blade VW in Gloucester last week and the guy found a lower reading on the vertical flat face of the wing and said he would put in a claim and see what happened.

Fingers crossed....
Title: Re: Front wing rust warranty success!!
Post by: pudding on May 08, 2017, 04:52:57 pm
I took the car a year ago to VW Newbury about my rusty wing who were adamant that the wing had been painted and refused to submit the claim saying that VW take the old wings and check the paint depth (I don't believe they have time to do that on every claim).

 :grin:

Lying dealers should be reported to VW.   What a load of garbage.  Does he really think VW HQ want 1000s of rusty wings piled up outside their front doors?  :grin:   Still, lying goings hand in hand with car selling doesn't it.
Title: Re: Front wing rust warranty success!!
Post by: AJP on May 08, 2017, 05:31:15 pm
The dealer/bodyshop should measure the paint thickness with a micrometer there and then. It's a 5 minute job.

Amazing how often we hear of people being fobbed off with BS by the dealers. It seems a lot of them just can't be arsed to look after us.
Title: Re: Front wing rust warranty success!!
Post by: Cr33D on May 08, 2017, 05:33:59 pm
Hi Guys,

Do you think car being lowered on the coilovers can impact claim ?
I have some significant rust on both wings and only one thing that is stopping me from putting a claim in is that car is really low.

What are your thoughts ?

Regards
Cr33D
Title: Re: Front wing rust warranty success!!
Post by: AJP on May 08, 2017, 05:36:54 pm
Hi Guys,

Do you think car being lowered on the coilovers can impact claim ?
I have some significant rust on both wings and only one thing that is stopping me from putting a claim in is that car is really low.

What are your thoughts ?

Regards
Cr33D
It shouldn't, presuming you're not so low it's rubbing, but in reality it's the perfect excuse for them to say no.

Get it raised to standard height, sharpish.
Title: Re: Front wing rust warranty success!!
Post by: 48pop on May 10, 2017, 07:56:14 am
Hi Folks,

my recent experience?

'56 reg Golf SDI, very minor bubbling on front arches. Called my local main dealer and got a date to see their "warranty" guy, (took 5 weeks !)

Took the car over at 09:00, guy spent around 2 mins looking at it and agreed to replace both front wings. Booked in for work the week after. I'll let you know how it all works out after next week.....
Title: Front wing rust warranty success!!
Post by: loop on May 10, 2017, 05:13:47 pm
Hi Folks,

my recent experience?

'56 reg Golf SDI, very minor bubbling on front arches. Called my local main dealer and got a date to see their "warranty" guy, (took 5 weeks !)

Took the car over at 09:00, guy spent around 2 mins looking at it and agreed to replace both front wings. Booked in for work the week after. I'll let you know how it all works out after next week.....
So is your car 11 years old?
Sounds good though, I wonder if you will have to pay for blending on top?


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Title: Re: Front wing rust warranty success!!
Post by: 48pop on May 10, 2017, 06:58:21 pm
No contribution from me and I expect them to do a proper job, (even if that involves blending......)
Title: Re: Front wing rust warranty success!!
Post by: Dalejones on May 11, 2017, 04:33:21 pm
Had this done to my old mk5 and they did the lot for free, took my newest one in and they said it's had paint! :( so gave me a £700 bill which I won't be accepting
Title: Re: Front wing rust warranty success!!
Post by: Stupots on May 12, 2017, 12:38:58 pm
@Dalejones (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10941) They told you it had new paint and they would be charging you before they gave you the bill right? If not, they cant do that.
Title: Re: Front wing rust warranty success!!
Post by: 48pop on May 28, 2017, 01:49:23 pm
No contribution from me and I expect them to do a proper job, (even if that involves blending......)

Sooo off it went to the VW main dealer accident centre. Got a call 2 days later to say its all done......So off I go to collect it, (a 50 min train and bike ride). Its sitting outside so I went for a look....

Great paint match.........Obviously assuming I was blind !!

(https://s13.postimg.org/moy0ppod3/golf1.jpg) (https://postimg.org/image/cevlqgyhf/)


Had a "chat" with the bodyshop manager, he was very apologetic "that colour is always difficult" VW don't include blending.....The discussion continued and I calmly pointed out that I could have had that standard of paint from Joe's body repairs down in the railway arches and expected something different form a Main dealer, approved bodyshop with all the attendant technology available to them.......

He agreed that they should have another go at it.....Took another week and they blended the adjacent panels. I paid nothing.....

Looking OK now, not too bad for a '56 reg car......Shame it took 2 goes.

(https://s13.postimg.org/i4buas4nr/golf.jpg) (https://postimg.org/image/6f7umtdoz/)


Title: Re: Front wing rust warranty success!!
Post by: loop on May 29, 2017, 05:19:59 pm
No contribution from me and I expect them to do a proper job, (even if that involves blending......)

Sooo off it went to the VW main dealer accident centre. Got a call 2 days later to say its all done......So off I go to collect it, (a 50 min train and bike ride). Its sitting outside so I went for a look....

Great paint match.........Obviously assuming I was blind !!

(https://s13.postimg.org/moy0ppod3/golf1.jpg) (https://postimg.org/image/cevlqgyhf/)


Had a "chat" with the bodyshop manager, he was very apologetic "that colour is always difficult" VW don't include blending.....The discussion continued and I calmly pointed out that I could have had that standard of paint from Joe's body repairs down in the railway arches and expected something different form a Main dealer, approved bodyshop with all the attendant technology available to them.......

He agreed that they should have another go at it.....Took another week and they blended the adjacent panels. I paid nothing.....

Looking OK now, not too bad for a '56 reg car......Shame it took 2 goes.

(https://s13.postimg.org/i4buas4nr/golf.jpg) (https://postimg.org/image/6f7umtdoz/)
Well at least they did it all for free in the end. Worth persevering with!
Just wish I'd noticed mine this time last year as it's now outside of the 12 year warranty period.


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Title: Re: Front wing rust warranty success!!
Post by: homesqueeze on June 24, 2017, 02:55:20 pm

[/quote]
Well at least they did it all for free in the end. Worth persevering with!
Just wish I'd noticed mine this time last year as it's now outside of the 12 year warranty period.


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[/quote]

It doesn't matter that yours is out of warranty. These repairs are not done under the rust warranty because that only covers perforation from the inside out. These repairs that are being done are always called a 'goodwill gesture', which is why it can be so hit and miss if people get it done for free. It's certainly worth you trying to get it done!
Title: Re: Front wing rust warranty success!!
Post by: DaveyBoyWonder on June 27, 2017, 05:14:36 pm
Going to give mine a go. 2006 Gti. They were starting to go when I got it in January but they're getting worse...
Title: Re: Front wing rust warranty success!!
Post by: killarag on June 27, 2017, 08:59:45 pm
Going to give mine a go. 2006 Gti. They were starting to go when I got it in January but they're getting worse...

Let me know how you get on bud. I got a 57 plate where the arches are starting to bubble :(


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Title: Re: Front wing rust warranty success!!
Post by: Golfmk5GTD on June 27, 2017, 11:07:42 pm
I've successfully manged to get my wings changed over today by VW approved Inchcape bodyshop in Audenshaw Manchester. These guys were really quick in getting back to me with updates and booking the car and very good service.

After seeing the recent pictures posted on a grey Golf I was worried about the end result. However they've done a top job on matching the colour. Highly recommended.
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on June 28, 2017, 05:43:19 pm
I've successfully manged to get my wings changed over today by VW approved Inchcape bodyshop in Audenshaw Manchester. These guys were really quick in getting back to me with updates and booking the car and very good service.

After seeing the recent pictures posted on a grey Golf I was worried about the end result. However they've done a top job on matching the colour. Highly recommended.
I take it they were done under warranty ?
How long did it take from them being looked at till they were replaced ?
Title: Re: Front wing rust warranty success!!
Post by: Golfmk5GTD on June 29, 2017, 08:59:52 pm
I've successfully manged to get my wings changed over today by VW approved Inchcape bodyshop in Audenshaw Manchester. These guys were really quick in getting back to me with updates and booking the car and very good service.

After seeing the recent pictures posted on a grey Golf I was worried about the end result. However they've done a top job on matching the colour. Highly recommended.
I take it they were done under warranty ?
How long did it take from them being looked at till they were replaced ?

Hi, Yes they were done under warranty.

It took just over a week from the initial inspection for them to call me back and arrange and appointment.

No messing about here for response time!
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on June 30, 2017, 10:05:21 am
Thanks for the info
Title: Re: Front wing rust warranty success!!
Post by: pudding on June 30, 2017, 11:19:11 am
I've successfully manged to get my wings changed over today by VW approved Inchcape bodyshop in Audenshaw Manchester. These guys were really quick in getting back to me with updates and booking the car and very good service.

After seeing the recent pictures posted on a grey Golf I was worried about the end result. However they've done a top job on matching the colour. Highly recommended.

Exactly the same experience I had with Inchcape Colchester a couple of years ago.  No quibbling, they just got on with it.  From paint depth test to completion took 3 days.  Couldn't be happier with that.  I also use them for servicing and again, no complaints and I am one picky Mofo!

I reckon as these cars get closer to 12 years old, the more resistance we might get, but I had 4 years left on the warranty at the time.
Title: Re: Front wing rust warranty success!!
Post by: Rigsby on July 31, 2017, 08:40:17 am
Can someone pm the PDF document.

My local vw are claiming it's only 10 yr corrosion warranty
Title: Re: Front wing rust warranty success!!
Post by: killarag on July 31, 2017, 05:33:08 pm
Likewise please.

My aches are just starting to show signs of bubbling (57plate) and I would like to get it sorted before it gets bad!


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Title: Re: Front wing rust warranty success!!
Post by: Eves on July 31, 2017, 05:40:05 pm
Me too chaps I have a bubbling front arch on my 2007 GTI
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on July 31, 2017, 10:06:57 pm
Saw my local dealers 6 weeks ago , measurements taken and forms submitted.
Still waiting  :sad1:
Title: Re: Front wing rust warranty success!!
Post by: Tazocin on August 01, 2017, 10:02:20 am
Ive got some rust on both arches now, lip on offside has rusted through but only minimal bubbling on show. I put waxoyl stuff on the inside ages ago plus took the foam supports out and have been told informally that dealers will refuse as they claim its been 'taken into my own hands' can anyone confirm/deny this? I'd be going to stockport vw who seem fairly helpful from previous posts on here.
Title: Re: Front wing rust warranty success!!
Post by: pudding on August 01, 2017, 12:21:51 pm
Yep, they will use any excuse to get out of paying, but you could argue that waxoyl is a rust preventative and you felt compelled to use it because of VW being so slow and useless with the warranty process.

I suspect there are a lot of MK5s getting wings at the moment, so there could be some delays, but providing you start the claim before the year 12 cutoff, you're OK.

Title: Re: Front wing rust warranty success!!
Post by: Rigsby on August 03, 2017, 04:38:37 pm
I got refused today.....not happy!
He reckons it's had a previous repair, but didn't check paint depth to confirm it.
Don't know what to do now??
Title: Re: Front wing rust warranty success!!
Post by: S2 Ant on August 08, 2017, 09:11:01 pm
I'd ask them to check the paint depth... they should definitely have the gauge to do this and only takes them a second to do. Just ask if they can check for your own peace of mind if nothing else.
Title: Re: Front wing rust warranty success!!
Post by: Rigsby on August 09, 2017, 02:09:02 pm
ill sort it myself
Title: Re: Front wing rust warranty success!!
Post by: Wardy42 on August 16, 2017, 10:02:39 pm

RedRobin, Any chance you could wang over a copy of the VW PDF please: bryn@macdream.net


....I'm rather glad you didn't ask me if I could wank over a copy of the VW PDF !!!!  :laugh: I love VeeDubs but I draw the line over doing that!

A copy has been winged over to you by email - Note that it's for the wings and not sills.


Hi,

Any chance I could ask you send email me a copy of the PDF regarding the wing issues to grahamdward@hotmail.com

Thanks in advance

Graham


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Title: Re: Front wing rust warranty success!!
Post by: Eves on August 16, 2017, 10:03:49 pm
Me too if you don't mind chaos.

Guy_eves1@hotmail.com
Title: Re: Front wing rust warranty success!!
Post by: loop on August 22, 2017, 02:05:16 pm
Anyone managed to get this done on cars over 12 years old?


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Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on September 12, 2017, 04:17:05 pm
Just had call from local VW dealer saying to leave car with them on Monday to have both wings replaced , car is 06 .
I have a spot of rust on the tail gate where the badge is which I'm told they won't cover under warranty , anyone had any success on getting this done under warranty ?
Must find out Monday why this wouldn't be covered.
Just glad the wings are being sorted at least.
Title: Re: Front wing rust warranty success!!
Post by: Eves on September 12, 2017, 04:21:19 pm
Just had call from local VW dealer saying to leave car with them on Monday to have both wings replaced , car is 06 .
I have a spot of rust on the tail gate where the badge is which I'm told they won't cover under warranty , anyone had any success on getting this done under warranty ?
Must find out Monday why this wouldn't be covered.
Just glad the wings are being sorted at least.

That's good news.

What exactly did you say regarding getting the wings covered  I can imagine myself going into my local VW garage and them fobbing me off
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on September 12, 2017, 05:00:29 pm
I asked to make an appointment to have my wings looked at with ref to the 12 year warranty.
The paint depths were measured all over including the roof and claim was submit.
Took about 3 months for reply back.
Title: Re: Front wing rust warranty success!!
Post by: Eves on September 12, 2017, 05:48:11 pm
I asked to make an appointment to have my wings looked at with ref to the 12 year warranty.
The paint depths were measured all over including the roof and claim was submit.
Took about 3 months for reply back.

Did you email them or go into the dealership?
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on September 12, 2017, 08:33:39 pm
Just phoned them to make an appointment .
Title: Re: Front wing rust warranty success!!
Post by: ReflexRob on September 22, 2017, 12:32:22 pm
Guys I took my car in for assessment at the start of May at Blade Group Gloucester who sent off a valid warranty claim shortly afterwards for 1 wing to be replaced due to rust.

I have phoned them about 5 times since and they tell me that they are chasing VW but that the company is very busy with the emissions scandal fallout.

Has anyone else experienced a delay like this or are Blade Group messing me about?
Title: Re: Front wing rust warranty success!!
Post by: DaveyBoyWonder on September 22, 2017, 03:31:27 pm
Still need to get mine in for a look but I'm not sure I can be faffed with any hassle. How much are new wings?
Title: Re: Front wing rust warranty success!!
Post by: Mike58 on September 22, 2017, 05:34:58 pm
Still need to get mine in for a look but I'm not sure I can be faffed with any hassle. How much are new wings?

I'm thinking the same. Tunbridge Wells motorline didn't want to know about mine. Sounds like everyone that gets the "ok" still has to fight for months.
Title: Re: Front wing rust warranty success!!
Post by: Eves on September 22, 2017, 07:26:28 pm
Did anyone call VW before going into a dealership
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on September 23, 2017, 07:08:40 am
Got mine back yesterday and have to say I'm very impressed , 1st class job and the car has never looked cleaner 😀👍
Title: Re: Front wing rust warranty success!!
Post by: Eves on September 24, 2017, 08:45:13 am
Got mine back yesterday and have to say I'm very impressed , 1st class job and the car has never looked cleaner

Good stuff. I must get around to doing this. Did you call VW at any point?
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on September 24, 2017, 10:59:53 am
Got mine back yesterday and have to say I'm very impressed , 1st class job and the car has never looked cleaner

Good stuff. I must get around to doing this. Did you call VW at any point?

No , other than the initial call to the dealer to make the appointment for them to look at it .
Title: Re: Front wing rust warranty success!!
Post by: DavGTI on September 24, 2017, 03:06:57 pm
Can anyone tell me how long it takes from having the car assessed to them confirming they are going to carry out the work? Left the car in to be looked at 4 weeks ago and haven’t heard anything since.
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on September 24, 2017, 04:53:59 pm
Took about 3 months till I heard back and they had the car for 4 days to carry out the work.
Title: Re: Front wing rust warranty success!!
Post by: killarag on September 27, 2017, 06:22:50 am
Anyone able to send me over the PDF for this please?

My email is liam-knowles@live.co.uk

Many thanks in advance!


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Title: Re: Front wing rust warranty success!!
Post by: DaveyBoyWonder on September 27, 2017, 09:05:34 am
Still need to get mine in for a look but I'm not sure I can be faffed with any hassle. How much are new wings?

I'm thinking the same. Tunbridge Wells motorline didn't want to know about mine. Sounds like everyone that gets the "ok" still has to fight for months.

I'm actually currently waiting for a call back from Huddersfield VW now to take the car down so we'll see...
Title: Re: Front wing rust warranty success!!
Post by: ReflexRob on October 04, 2017, 01:50:24 pm
Yesterday I sent a polite but annoyed email to VW UK (go to their contact us page) stating that I had been waiting for 5 months for them to respond to my claim for a rusty wing.

Today I got called by the local VW dealer to say that VW UK have authorized replacement and paint for 100% of the cost.

If anyone has been waiting ages, I suggest you send an email as it can't be a coincidence that VW UK have suddenly sorted this all out for me without any argument!

Happy days!
Title: Re: Front wing rust warranty success!!
Post by: acko2204 on October 06, 2017, 01:40:41 pm
Not had my Golf GTi long, and wings had very slight bubble under paint on the underside of both wings (not bad at all) but mine also had the sill rust

Took it into my local VW bodyshop were it was assessed two week ago & got a call back today to have it booked in next week 👍🏼 Wings 100% covered but not prepared to do sills FOC, I've got to pay £75 + VAT for each side 😔

VW also said for best results wings would want blending in to the door but I'd have to pay £75 + VAT  for each side again which I was not at all happy with but got nowhere when arguing the case. So just wings & sills at a cost off £180 to me
Title: Re: Front wing rust warranty success!!
Post by: Eves on October 06, 2017, 01:41:42 pm
Not had my Golf GTi long, and wings had very slight bubble under paint on the underside of both wings (not bad at all) but mine also had the sill rust

Took it into my local VW bodyshop were it was assessed two week ago & got a call back today to have it booked in next week Wings 100% covered but not prepared to do sills FOC, I've got to pay £75 + VAT for each side

VW also said for best results wings would want blending in to the door but I'd have to pay £75 + VAT  for each side again which I was not at all happy with but got nowhere when arguing the case. So just wings & sills at a cost off £180 to me

Which garage was this
Title: Re: Front wing rust warranty success!!
Post by: acko2204 on October 06, 2017, 01:45:24 pm
I did mention to the guy at VW bodyshop that as it's a wing rust fault and your 100% commited to repair under warranty then my car should come back out the bodyshop no worse then it arrived & if that means you needing to blend wings into
door then that should be warranted too, but NO.

Not very good, I just hope the match is not noticeable otherwise I'm not gunna sign it off  :booty:
Title: Re: Front wing rust warranty success!!
Post by: acko2204 on October 06, 2017, 01:47:55 pm

Which garage was this
[/quote]

VW Thurnscoe, in based in Doncaster
Title: Re: Front wing rust warranty success!!
Post by: Tattooroo on October 10, 2017, 12:57:42 pm
Took mine to Peterborough vw yesterday and they seemed really positive. Paint depths were taken across the car. Shops hear by Friday
Title: Re: Front wing rust warranty success!!
Post by: H18Golf on October 11, 2017, 10:49:11 am
I'm booked in to have my wings assessed tomorrow.  They have started to bubble, so fingers crossed all goes well.  I would want the new wings blended in and will argue this point if needed.  Anyone had any success in having their wings blended in?  If so, any tips on what to say/do?

I have a small amount of rust on one sill and a tiny amount at my boot handle.  I would like these done as well but I'm not holding out much hope.  Again, if anyone has any advice on how to try and get these done then that would be great.

Assessment is being done at VW Glasgow on South Street.
Title: Re: Front wing rust warranty success!!
Post by: TeamKHK on October 11, 2017, 01:56:58 pm
I'm booked in to have my wings assessed tomorrow.  They have started to bubble, so fingers crossed all goes well.  I would want the new wings blended in and will argue this point if needed.  Anyone had any success in having their wings blended in?  If so, any tips on what to say/do?

I have a small amount of rust on one sill and a tiny amount at my boot handle.  I would like these done as well but I'm not holding out much hope.  Again, if anyone has any advice on how to try and get these done then that would be great.

Assessment is being done at VW Glasgow on South Street.

It depends what colour your car is but say if it's black like my GT (LC9Z) then blending in shouldn't be required. I purchased a replacement & fully painted wing from a company off eBay not long ago and it matched the rest of the car straight away. I believe it's only lighter colours that will require blending.

With regards to the sill, you may have a bit of a battle with getting them to sort that out but worth a shot - other people all over the net who have had rust issues on the sill have reported that VW will blame it on stone chips etc. and won't touch it.

Good luck - Liam.
Title: Re: Front wing rust warranty success!!
Post by: H18Golf on October 11, 2017, 04:50:23 pm
Thanks Liam.  My car is gun metal grey so from what you have been saying, blending may not be required.  Fingers crossed I get somewhere with it all tomorrow.   :happy2:
Title: Re: Front wing rust warranty success!!
Post by: acko2204 on October 11, 2017, 06:15:58 pm
Mine is Silver, so I'm hoping it looks decent when finished..in my eyes made sense to get sills sorted and repainted along with the brand new wings so no rust issues.

The VW bodyshop manager who I spoke with said silver ain't to bad at matching up but I'll let people who've already had silver wings done comment.

(Car is there now, dropped it off Tuesday..hoping to get it back Friday)
Title: Re: Front wing rust warranty success!!
Post by: Tattooroo on October 13, 2017, 05:29:04 pm
Got the confirmation today that they will replace and paint both wings.  :pomppomp:
Title: Re: Front wing rust warranty success!!
Post by: acko2204 on October 14, 2017, 07:57:26 pm
Got the confirmation today that they will replace and paint both wings.  :pomppomp:
Nice one 👍🏼

Mine is still at the bodyshop..if I get it back Monday will have took them 7 days, fuel tank will probably be empty  :grin:
Title: Re: Front wing rust warranty success!!
Post by: RC84 on October 14, 2017, 10:59:38 pm
I'm booked in to have my wings assessed tomorrow.  They have started to bubble, so fingers crossed all goes well.  I would want the new wings blended in and will argue this point if needed.  Anyone had any success in having their wings blended in?  If so, any tips on what to say/do?

I have a small amount of rust on one sill and a tiny amount at my boot handle.  I would like these done as well but I'm not holding out much hope.  Again, if anyone has any advice on how to try and get these done then that would be great.

Assessment is being done at VW Glasgow on South Street.

How did you get on mate? That dealer is quite close to me so would be good to hear your dealings with them. Did you book the assessment through a phone call or email?
Title: Re: Front wing rust warranty success!!
Post by: stugolf on October 15, 2017, 12:42:24 pm
Got the confirmation today that they will replace and paint both wings.  :pomppomp:
Nice one my mates been trying for ages without success
Title: Re: Front wing rust warranty success!!
Post by: Tattooroo on October 15, 2017, 06:08:04 pm
Got the confirmation today that they will replace and paint both wings.  :pomppomp:
Nice one my mates been trying for ages without success
[/quote

Is it worth trying a different dealership?
Title: Front wing rust warranty success!!
Post by: Eves on October 16, 2017, 12:24:04 pm
Ok so my local Inchscape VW has refused to even book the vehicle in for an inspection.

They stated that because the vehicle is over 10 years old it’s out of warranty and they do not look at the 12 year warranty anymore. On to the next.

Edit....

Just spoken and booked in with another garage (VW Brentford) and spoke to the service manager who confirmed the 12 year warranty and has heard of the process.

Will be taking my vehicle there next month and leaving it there for the day to be assessed.
Title: Re: Front wing rust warranty success!!
Post by: H18Golf on October 16, 2017, 02:27:12 pm
@RC84 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11166) Didn't get on well at all mate.  They measured the paint depths on both wings and said that they were 4-5 times deeper than when the car left the VW factory.  Reckon he said that the cars come out with a paint depth of 113 microns or something around that.  Was raging at the time as I had it in my head that as the car is in mint condition then there would be no problems, how wrong was I!    :sick:

Mine were 500-600 in places indicating that they had been painted again at some stage.  I'm now going to have to get 2 new wings.  Having spoken to a couple of people on here that have done similar, you can pick up pre painted wings on eBay for around £200.  That will be next months job. 

The guy that i dealt with was called Colin, I phoned up and booked an inspection.  Hopefully you get on better than me.
Title: Re: Front wing rust warranty success!!
Post by: Tattooroo on October 17, 2017, 06:49:36 pm
Yeah my bonnet was 115, been sprayed. Wings were 60-70. Booked in for the 1st. New wings paint refit and courtesy car
Title: Re: Front wing rust warranty success!!
Post by: CBC21 on October 22, 2017, 09:29:44 am
Has anybody managed to get the rear arch and door still repaired under warranty? Drivers side on a 3dr.

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Title: Re: Front wing rust warranty success!!
Post by: larrylamb on October 22, 2017, 04:48:28 pm
Hi everyone, newbie to the forum and welcome advice from all.  Just looked at a Mk5 3 door Gti today February 2006 model. Has 2 rusty wings, a knackered driving seat bolster and cloudy headlights. Good points are last owner had it for 9 years, full service history and 99K miles. Up for sale at £3500 but looking to put in a cheeky offer if these faults can be fixed reasonably. Any ideas on costs and if I have a chance of VW wing replacement.  Thanks.
Title: Re: Front wing rust warranty success!!
Post by: H18Golf on October 23, 2017, 01:49:37 pm
@larrylamb (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=22921) I've just had my wings looked at and to be honest, unless you can get someone to measure the paint depth on the wings prior to you buying the car then there is a risk they have already been worked on and VW wont do anything for you under warranty.  My car looks mint apart from the wings bubbling, however after visiting VW the paint depth is higher than when it left the factory so they wont help me.  I will now be looking at a couple of hundred quid to get new wings.

As for the headlights, you get kits to polish them and bring them back to almost as good as new.  Some people on here have used them, have a search and you will find more information, if not Google is your friend.  Cant help with the seat repair unfortunately, but as this is quite common I would imagine someone on here will be able to help with rough costs.   :happy2:
Title: Re: Front wing rust warranty success!!
Post by: larrylamb on October 23, 2017, 06:59:37 pm
Thanks H18Golf, I think I'm going to leave it, I would prefer one in much better condition to start with. Thanks for the wing advice.
Title: Re: Front wing rust warranty success!!
Post by: Eves on November 10, 2017, 07:41:32 pm
Took the Golf to Inchscape VW in Brentford this morning to be assessed. Warranty manager thinks the claim should be successful as the rust is only just beginning to shown and the vehicle is mint.

Title: Re: Front wing rust warranty success!!
Post by: abz132 on November 11, 2017, 02:06:31 am
Took the Golf to Inchscape VW in Brentford this morning to be assessed. Warranty manager thinks the claim should be successful as the rust is only just beginning to shown and the vehicle is mint.

Hi mate, is that the VW in Chiswick, West London? And if so what is the best way to arrange an assessment?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: Eves on November 11, 2017, 07:43:03 am
That’s the one. The huge garage.

I called up and spoke to the service manager and booked it in for an inspection. They’re fully aware of the problem
Title: Re: Front wing rust warranty success!!
Post by: abz132 on November 11, 2017, 02:19:01 pm
That’s the one. The huge garage.

I called up and spoke to the service manager and booked it in for an inspection. They’re fully aware of the problem

Thank you. Will give them a try on Monday!
Title: Re: Front wing rust warranty success!!
Post by: Eves on November 11, 2017, 06:35:45 pm
 Good luck. Warranty manager seemed alright
Title: Re: Front wing rust warranty success!!
Post by: Eves on November 11, 2017, 06:36:16 pm
 Make sure your cars cleaned and looking its best
Title: Re: Front wing rust warranty success!!
Post by: abz132 on November 11, 2017, 10:31:38 pm
Make sure your cars cleaned and looking its best

Haha will do, any luck with your claim?
Title: Re: Front wing rust warranty success!!
Post by: Eves on November 16, 2017, 11:21:02 pm
Make sure your cars cleaned and looking its best

Haha will do, any luck with your claim?

It’s been a week. The manager said to expect to hear back within 2-3 weeks.

Did you take your car
Title: Re: Front wing rust warranty success!!
Post by: DavGTI on January 02, 2018, 08:37:39 pm
After leaving the car in to be inspected in August I’ve finally received notice of approval lol and it’s to be left in next Tuesday. My car is reflex silver, would the colour match of the paint be terribly noticeable?
Title: Re: Front wing rust warranty success!!
Post by: 993BOY on January 03, 2018, 09:35:44 am
After leaving the car in to be inspected in August I’ve finally received notice of approval lol and it’s to be left in next Tuesday. My car is reflex silver, would the colour match of the paint be terribly noticeable?
Had mine done around 6 months ago, colour match was perfect with no blending required!
Title: Re: Front wing rust warranty success!!
Post by: DavGTI on January 03, 2018, 11:44:32 am
Well then fingers crossed it turns out as good a job as yours did. Mines being left in at Agnew repair centre Belfast on the boucher road if anyone else on here has any experience with them?
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on January 03, 2018, 01:38:39 pm
Well then fingers crossed it turns out as good a job as yours did. Mines being left in at Agnew repair centre Belfast on the boucher road if anyone else on here has any experience with them?
They did mine last year and did a great job , car was nice and clean when I got it back.
Mine is Pearlsant Black so no issues with matching , took them 4 days.
Title: Re: Front wing rust warranty success!!
Post by: DavGTI on January 03, 2018, 02:03:53 pm
Well then fingers crossed it turns out as good a job as yours did. Mines being left in at Agnew repair centre Belfast on the boucher road if anyone else on here has any experience with them?
They did mine last year and did a great job , car was nice and clean when I got it back.
Mine is Pearlsant Black so no issues with matching , took them 4 days.

Happy days mate cheers  :happy2:
Title: Re: Front wing rust warranty success!!
Post by: Roczen on February 28, 2018, 03:55:52 pm
Hi,

I see from the tread lots of people have had wings replaced under warranty. Has any one had either the boot-lid (rust around VW badge) or sills repaired?

I just took mine to local VW dealer and he gave the paint excuse (3yr warranty on paint), even though paint doesn't rust.

Cheers. 
Title: Re: Front wing rust warranty success!!
Post by: Roczen on March 01, 2018, 12:17:02 pm
I called three dealers and VW head office. Long story short VW are not interested and have and will use every excuse under the sun to not honor the warranty (to not repair rusty boot-lid and sills). So that's that, was always a long shot anyway.
Title: Re: Front wing rust warranty success!!
Post by: pudding on March 01, 2018, 03:15:32 pm
Sills have always been wriggled out of under an 'edge and fold' technicality.  Some dealers go 50/50, but the majority give you the middle finger.

Not sure about the tailgate but probably the same deal.  Wings get done FOC for most people though.

It amazes me how VW think anyone would buy another VW again after that kind of treatment + dieselgate.  No wonder they are 2.6 billion in the red  :stupid:
Title: Re: Front wing rust warranty success!!
Post by: Roczen on March 05, 2018, 10:03:42 am
It amazes me how VW think anyone would buy another VW again after that kind of treatment + dieselgate.  No wonder they are 2.6 billion in the red  :stupid:

Yeah I agree. I've worked in a couple of car manufacturer sales and marketing head offices and their attitude doesn't surprise me. Dorks in suits making brand damaging decisions.
Title: Re: Front wing rust warranty success!!
Post by: pudding on March 05, 2018, 11:23:40 am
It amazes me how VW think anyone would buy another VW again after that kind of treatment + dieselgate.  No wonder they are 2.6 billion in the red  :stupid:

Yeah I agree. I've worked in a couple of car manufacturer sales and marketing head offices and their attitude doesn't surprise me. Dorks in suits making brand damaging decisions.

Unfortunately German car makers are extraordinarily arrogant.   Give it another 5 - 10 years and I think a lot of people will be dumping German cars.   Even the Koreans are beating the Germans in all of the key areas of car construction.   The Germans can't rely on badge engineering forever.
Title: Re: Front wing rust warranty success!!
Post by: biffboy81 on March 30, 2018, 09:31:38 pm
Hi guys first post here but recently bought a 56 plate GTI  only 52 thousand miles on it, and slight bubbling coming through on both front arches.
Do i have any chance of geting VW to do both front wings considering ill be right on the limit of the 12 year warranty claim?
Id be approaching Agnews in Belfast.
Title: Re: Front wing rust warranty success!!
Post by: Bane on April 24, 2018, 01:37:56 pm
Hello chaps,haven't been on here in a while.
Gave the car a good clean at the weekend and noticed for the first time,the dreaded rust on the drivers side wheel arch...I thought that I had gotten away with not having it but it seemed to have appeared overnight!
Rather than trawl through 89 pages on this subject,I'll just ask two questions;
1) has the warranty changed from lifetime anti corrosion to a 12 year guarantee?
2)is it worth all the hassle of trying to get VW to cough up a repair on an 11 year old Golf or just take it to a bodyshop and get it done?
Title: Re: Front wing rust warranty success!!
Post by: delob on June 15, 2018, 08:57:28 pm
Had the car in for a DSG service today with a VW main dealer and while I was in there asked about the corrosion warranty. In fairness to the service manager he acknowledged it is a 12year warranty but also gave me some fluff about the corrosion having to come from the inside out and because I have previously touched it up that might affect the claim. He took photos and agreed to send the claim to VW HQ for judgement. I am not holding my breath!
Title: Re: Front wing rust warranty success!!
Post by: delob on June 15, 2018, 08:57:48 pm
Had the car in for a DSG service today with a VW main dealer and while I was in there asked about the corrosion warranty. In fairness to the service manager he acknowledged it is a 12year warranty but also gave me some fluff about the corrosion having to come from the inside out and because I have previously touched it up that might affect the claim. He took photos and agreed to send the claim to VW HQ for judgement. I am not holding my breath!
Title: Re: Front wing rust warranty success!!
Post by: kam760 on June 15, 2018, 11:09:11 pm
They always find a way to refuse with sadly.
Title: Re: Front wing rust warranty success!!
Post by: fazi123 on October 29, 2019, 12:21:59 pm
Sorry to bring this thread back up! But I've a 2008 "58" Mk5 which has just started displaying the bubbles on both front arches. The bubbles are barely visible at the moment, but I took it in to VW to get it inspected & the inspector submitted a warranty claim. The chap who inspected it was a sound guy and said we'll go ahead and submit the claim and see what VW has to say and I should hear back within a week or so.

Has anybody had any recent success with this?

Also the paint readings on both sides were between ~70 & 130. From what I've read it indicates the paint is still factory so I don't think they've ever been done before.

Thanks
Title: Re: Front wing rust warranty success!!
Post by: coolhandluke on October 29, 2019, 02:36:39 pm
Sorry to bring this thread back up! But I've a 2008 "58" Mk5 which has just started displaying the bubbles on both front arches. The bubbles are barely visible at the moment, but I took it in to VW to get it inspected & the inspector submitted a warranty claim. The chap who inspected it was a sound guy and said we'll go ahead and submit the claim and see what VW has to say and I should hear back within a week or so.

Has anybody had any recent success with this?

Also the paint readings on both sides were between ~70 & 130. From what I've read it indicates the paint is still factory so I don't think they've ever been done before.

Thanks

I would be surprised if you hear back in a week, it took about 3 months for me to hear anything but the claim was OK'd.
Mine was a 56 plate and fell just inside the 12 year warranty.
Good luck with yours.
Title: Re: Front wing rust warranty success!!
Post by: Eves on October 29, 2019, 02:38:30 pm
Rust buckets.  Wouldn’t bother.  More hassle then they’re worth. 
Title: Re: Front wing rust warranty success!!
Post by: fazi123 on October 29, 2019, 02:45:00 pm
Sorry to bring this thread back up! But I've a 2008 "58" Mk5 which has just started displaying the bubbles on both front arches. The bubbles are barely visible at the moment, but I took it in to VW to get it inspected & the inspector submitted a warranty claim. The chap who inspected it was a sound guy and said we'll go ahead and submit the claim and see what VW has to say and I should hear back within a week or so.

Has anybody had any recent success with this?

Also the paint readings on both sides were between ~70 & 130. From what I've read it indicates the paint is still factory so I don't think they've ever been done before.

Thanks

I would be surprised if you hear back in a week, it took about 3 months for me to hear anything but the claim was OK'd.
Mine was a 56 plate and fell just inside the 12 year warranty.
Good luck with yours.

Cheers for the info Luke.

How long ago did you get yours sorted?

Thanks
Title: Re: Front wing rust warranty success!!
Post by: fazi123 on October 29, 2019, 02:46:41 pm
Rust buckets.  Wouldn’t bother.  More hassle then they’re worth.

Well I've already got one.... I can't just get rid of it for the slightest bubble coming through the arch - albeit both of them :)

Oh and I dunno - they're a pretty good car and I don't think you can get a better all rounder without spending a considerable amount of £££ more.