All Things Mk5 > Performance Modifications
VWR Intake disappointing
pudding:
Yet another chase up email sent, via the main contact page this time.
Given their initial interest and gumption to sort this kit out when I visited them in March, I now find their lack of follow ups very disappointing. I was there - there was loads of people sat at computers. How hard is it for one of them to keep us informed? British companies have absolutely no concept of customer perception and retention. I have no idea why such low standards are common place and deemed acceptable in this country.
I can guarantee if it was American customers making a stink about this, they would be bending over backwards to help them out. I'm done with giving them the benefit of the doubt. All they care about is raising their profile on social media.
Shoduchi:
Gutted that VW Racingline doesn't correspond to your efforts and our hopes of a well sorted intake. :sad1:
pudding:
Well, to be honest, when I arrived Matt Ellis forgot who I was and why I was there.......when I had only spoken to him the week before! Not a great start. He is the Technical Sales manager. Managers of sales ought to be switched on when it comes to their customer base, no?
And when we were assessing my kit, an engineer came out with quite a dismissive, abrupt and arrogant attitude and basically told me there is nothing wrong with the kit and then disappeared. Yeah, thanks for that. So why is it a revised intake pipe fresh out of the bag STILL had a totally wrong MAF aperture?
After that, Matt and a couple of other guys were extremely helpful and 100% acknowledged the issues I raised were unacceptable, so it is disappointing they haven't maintained that same momentum since. I'm not that demanding of a person. I get it, we all have busy lives, but in the retail world, even a simple "Sorry guys, no progress made this week due to X, Y and Z" goes a long way to placating customers. Silence just creates a very bad impression.
I think Dan was right, it's not looking likely it will happen!
Dan_FR:
Profit is too important to 98% of companies in this world, and there's no money to be made in fixing an issue with something that they have already been paid for when the market for new intakes on this platform is tiny nowadays. Revo were the same when asking about RFD specific mapping - promises, promises, promises and it never happened. Always moving on to the newest market and rushing to be the first company to introduce X, Y and Z parts to maximise sales and revenue.
If it were 10 years ago when they were fresh on the market and people kicked up a fuss, it would have been fixed within days/weeks in order to not hamper sales.
Shoduchi:
@Dan_FR I agree. We'd need to join many and make a big enough fuss to make VWR worry about this issue. :sad1:
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