General > Detailing

Little bit MIFFED! with my first order...

(1/4) > >>

VWellsy:
Just wanted to get this off my chest really.... :mad:

Decided to order a snow foam lance and some foam, and after trawling the web decided to use autoperfection as they offered a discount for us forum members - great!! :happy2:

They didn't have the actual foam in stock that I really wanted (Valet Pro), so I decided to order their own brand as they said that was in stock (according to their web page). So I placed the order Wednesday morning so that it would turn up the next day before the Easter weekend (or so I thought).

Got an e-mail from them at about 5:30 on wednesday saying they didn't have the foam that I wanted in stock until Thursday and would ship it with the lance as soon as it turned up.

I checked on their web page and it was still showing as in stock.... :confused:

I sent them an e-mail asking if I would still get my delivery before the weekend as it was Good Friday coming up, and didn't get a response!
The bottom line is I'm not gonna get my delivery until I reckon Tuesday now which was exactly what I was trying to avoid. I deliberatly ordered what they said was in stock (and not what I really wanted) to get it before the weekend so I could give the car a good Easter clean!!

Also I feel that I've paid my £6.95 delivery for a next day service and I'm almost getting a next week service.

So please autoperfection keep your website up to date and sharpen up on your customer service, cause i'd have placed my order else where to get my stuff by the weekend if I'd have known this would happen!
So rant over, and thanks for letting me go on like a nuns knickers! :laugh:

I feel better for that...  Sort of!

themonke:
rant over?!?

craigy123:
I can imagine it being quite hard to keep a webite site upto date by the minute with stock, epsecially with that sort of product and equipment that is getting more popular by the day I would think. I'm sure they will sort you out mate, just have an Easter egg instead and chill out  :grin: 

mattyw:
i've ordered twice from autoperfection recently and was really impressed with them,both times kept me up to date with what was happening,and both times a thankyou note at the bottom of the reciept

winrya:
I agree with everything you say.  There are so many sites out there who deliver on what is promised.  If something is showing in stock and you pay for next day delivery there should be no question of when the goods will arrive.  Small websites survive on the quality of service and I certainly don't give poor service a second chance, there are many other companies desperate for my money!

Navigation

[0] Message Index

[#] Next page