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Ebay advice needed - what would you do?

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Golfgirl:
I'm getting sick to death of Ebay to the point where I don't think I'm going to sell anything again.

I listed a load of stuff (mainly clothing) on 10 day auctions and one of my items sold for £11.70 plus £4.00 postage.  Very shortly after the auction ended I got a message from the winning bidder saying

Hi, I've just realized that the postage is £4 and I
could only afford £12 in total. I'm really sorry but
I don't think I can afford it. Can I cancel the
purchase please? Thank you.

I replied saying

The postage cost has been on there for 10 days since I listed the item. When you win an auction it is considered a contract and you are obligated to buy the item. It's against eBay rules to withdraw from a purchase after the listing has ended. So I'm sorry but I will not cancel the bid.

Now she has replied saying

Hi, right, I see that you are using first class
recoded post. Maybe you can use second class post
for it and charge a cheaper postage price? I'm
really sorry but it was my mistake for not
realising the postage price earlier.

So what do I do? If she can't afford it then she shouldn't have bid or put in a lower bid.  And even if I do change it to second class postage it's only 29p less than first class.

So do I:
a) Change it to second class to keep her happy but risk that she still doesn't want the item as it's only 29p cheaper.
b) Say that it's first class or nothing as stated in the auction and risk her leaving negative feedback (which I MAY be able to get removed if I file a non-paying bidder dispute?)
c) Offer it to the next highest bidder instead.

I'm tempted to say first class or nothing to try and teach her some Ebay ethics.  The postage is clearly stated in the listing, which has been up for 10 days.

She's getting a bargain anyway as it's a brand new, unworn item with a RRP of £40.00.

Saint Steve:
For future ref claire, put your clothes on Gumtree, free to sell on there :happy2:

Golfgirl:
They're going to the charity shop next time :grin:

Saint Steve:

--- Quote from: Golfgirl on July 27, 2010, 10:17:12 pm ---They're going to the charity shop next time :grin:

--- End quote ---
Perhaps suggest a hot spin wash, with the item of clothes that youve sold, so they shrink abit so she gets less for her money  :wink:

Greeners:
I agree it's wrong for her to now try and back down, but is it really worth the hassle Claire? I'd either cancel the bid and report her to EBay, or accept the lower bid and move on. Depends on the sort of day I'd had and how evil I was feeling!  :laugh:

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