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computer help required-part 2

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cmdrfire:
...


on a more helpful note:
1) use a combination of ad-aware, Spybot, and AVG to clean out a system. Best to do it offline. Disconnect the infected machines from the internet/network (this should be done IMMEDIATELY as soon as a virus/threat is discovered). Download Ad-aware/Spybot S&D/AVG onto a USB key from an unaffected computer All three have free versions available. Do NOT connect the infected machines to the network or internet. Run all three of those at least twice, rebooting between runs. A run in safe mode is also useful.
2) Use a browser like Firefox if you don't already. Do not run unsigned software unless you're 100% certain what you're running.
3) @OP, educate your niece as to why she should not just download random softwares even if it turns a her photo into a Navi face.
4) @Scotta, try this link to get rid of trojan 'win32-zafi-b". Not sure on it's effectiveness, but try it. http://www.bitdefender.com/VIRUS-33771-en--Win32.Zafi.B@mm.html

gtipirelli:
I have tried running various bits of software that you have all recommended and it has found and deleted quite a lot.

I am however still getting Microsoft essential security going mad with 'detected items' called 'Virus:Win32/Ramnit.B'

It is popping up with threat messages saying has found 301, 302, 303 threats and it grinding the PC to a halt almost.

Anyone know any software that may help this. I am a total beginner at this and do not even know how to start the PC up in safe mode - so your instructions lost me straight after that.

I only have the one PC in the house so cannot connect to the internet in any other way.

Also, I click on the free spyot download link and it shoots off to the Google main page !!!!

Any help apreciated - this PC has all our family photos on and I losing them does not bear thinking about

edd666999:
To get into safe mode.

Turn your machine off. As soon as you press the power button to turn the machine back on, keep tapping on F8. This will bring you to a black screen woth white writing, you will be able to select safemode with networking using the arrow keys on your keyboard

gtipirelli:
EDD

Thanks, do you recommend I run the various malware/virus scans in safe mode.

It is all a bit chicken and egg as I need to use the PC to get onto the internet to download the software but the recommendation is always not to use the net in these circumstances.

This win32/ramnitB thing is a bugger and I cannot shift it

Thanks

Alan

edd666999:
Yea use the internet on the pc, I remove infection as part of my job everyday and do this through the internet with a remote connection to a clients machine. In safe mode non of the infections will be able to run, so if you follow what I have previously said in this thread you will be fine

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