All Things Mk5 > Members Rides
My .:R32 fly in this Gti ointment
nick-barnes07:
looks good mate, some nice tasteful mods you hae done
VC:
--- Quote from: Manu_R32 on March 21, 2009, 02:01:57 am ---VC, your "vinyl wrap" looks good! I did the same to my car before i decided to paint it. Just used black electric tape (not sure what its called) and stuck it onto the grill bars. If you decide to paint, you could paint the surrounding, the .:R32 badge and the VW badge. Iv seen some pictures of CW .:R32's like this and i think it looks good! Its also the route i took for my car!
An excuse to post a pic but really need to get some better pics of the car with the new grill!
--- End quote ---
i'm still so undecided what to do with the front tbh, yours looks good, but yours is red and mine's white and the 'goatie' just doesn't seem right in black
VC:
Recieved this:
your email was received on Friday afternoon, we are closed on the weekend and your email would be answered today.
I am sorry that you find this inacceptable.
Considering that you find an answer within less than 24 hours (business days) "disgraceful" I have arranged for an immediate stop of your shipment and I will issue a full refund to your account immediately.
We are very sorry to have disappointed you this much, we can only hope that you accept our apology. Unexpected delays unfortunately do occur from time to time, and we make it a priority to keep our customers informed about such delays (as you know we also informed you at time of order that the package will take apprx. 1 week to be ready to ship). So please know that we did not intend to upset you by informing you that your package will arrive with a slight delay.
Thank you in advance for your understanding and all the best.
Katja Riley
:confused:
my reply:
Katja
If you actually read my previous mail you will see that my concern was with the lack of information not communication
and at what point did i ask you to terminate the order!?
i stated (for my own protection) that i would have to cancel if these lights dont show and you make no contact.
you made contact, thankyou, but you've also stopped the order?
why would you do that without my instruction?
so i am no longer getting these then?
to clarify, i am not upset, merely trying to stay in the loop with whats happening as the cost of these warrants it, which as a consumer i have every right to do.
to terminate the order DOES upset me as i've been waiting over a month for you to now tell me i'm not getting them anyway? brilliant customer relations.
please rectify this, internet companies rely on their reputations as i'm sure you're more than aware. and these emails are currently being published from both sides, unedited, on various forums that are watching the build up of my car - just so you know
please let me know where i stand, and what you plan to do
thankyou
i await your reply
:confused:
Feel free to comment.........
illyun:
Disgraceful... obviously a bunch of cowboys with no principles... you complained and so they cancelled your order. :fighting: I was thinking of getting these and was following the thread with interest. I wouldn't touch that mail order company now unless they get their act together and sort your lights asap. :happy2:
VC:
--- Quote from: illyun on March 23, 2009, 03:22:22 pm ---Disgraceful... obviously a bunch of cowboys with no principles... you complained and so they cancelled your order. :fighting: I was thinking of getting these and was following the thread with interest. I wouldn't touch that mail order company now unless they get their act together and sort your lights asap. :happy2:
--- End quote ---
it's for this reason i decided to publish the emails, not to slander (as you'll notice i praise more than i make any negatives) but to assist people in making an informed decision on using a company or not
all i wanted was information :chicken: i think i have been prety patient. still waiting a reply, i hope it's a positive one i genuinely do. not just so my lights make an appearance but also to restore my faith in them as theres more products they do that i had planned on ordering which would have earnt them more. this is not something i have said to them as i don't want to appear to just be wangling some sort of discount out of them. all i want is sensible, reliable, decent customer service
that's not too much to ask i dont think?
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