All Things Mk5 > How to Guides / Troubleshooting

Bluetooth Phone Install Problem

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SteveP:
That's sounds like the original loom is missing one or more of the 12v, earth or CAN Hi / Low connections.

How did you connect into the power and can connections on the quadlock connector?

vRStu:
You've got a break in the CAN wires on the infotainment Bus, likely caused by when you've made the connection to the telephone.  You'll need to sort that first as the Gateway won't 'see' the Telephone if the CAN isn't connected.

The line output I would say is possibly a speaker wire disturbed during the install.

When you made the connections were you referring to the sticker on the headunit?

mortygttdi:
Can high pin 9  orange/lilac
Can low pin 10  orange/brown

Earth pin 12 brown
power either pin 15 or 16 red

That should be fine, make sure the can high and low is twisted together upto the quadlock otherwise you may get communication problems

Darren

StephenED30:
Eddie supplied the wire connector and it was just take out

Remove Earth Wire (Pin 12) from Radio Housing Plug and insert into PIN2 on plug
Remove Power Wire (Pin 15) from Radio Housing Plug and insert into PIN1 on plug
Remove CAN Hi Wire (Pin9) from Radio Housing Plug and insert into PIN3 on plug
Remove CAN Lo wire (pin10) from Radio Housing Plug and insert into PIN4 on plug

This was already wired into the loom, there were 2 wires left which I was not sure about but had to go into the green plug as they were the right size pins. These were pin 4 and pin 9, microphone out. Too dark now, but will take pictures tomorrow. Thanks for the help guys.

vRStu:
Sounds like you're along the right lines.

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