All Things Mk5 > Members Rides

R26.R - Nurburgring & Spa 2015

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liver:
been to renault

£88.84 to fix

they said its probably a faulty part thats failed and given me renault customer care number to ring and complain

i could uprate the part but then would need all new uprated engine mounts

liver:
After speaking to Renault UK customer servies manager and complaining about it breaking the car went into my local Renault Sport dealership for a full inspection as to why the part had broken and who was to pay for the work.

The service manager was a pleasure to deal with and couldnt do enough to try and help me in this situation. He told me what was in my favour and what wasnt etc, the car was in for two days, the first day for the report then the second day to fix it

Unfortunatly renault didnt contribute to the cost of the works as it was deemed to be due to vigerous driving, i did argue that this is what this car is essentially built for but i think the fact it hadnt been into a renault dealership since Dec 2009 and specialists had been used was the main reason why they did not contribute.

Total cost of the fix was only £79.02, it wasnt really about the money i was more after the report so i knew everything related to this part failure was all ok and it was confirmed that nothing else was affected and the car was fault free, so i was happy. This was covered at the cost of Renault. 

ive used the car since and have confidence back in the car with the rattles now to a minimum

Tfsi_Mike:

Good news!  Lucky it wasn't a more expensive part / fix

liver:

--- Quote from: Tfsi_Mike on February 07, 2013, 08:37:08 am ---
Good news!  Lucky it wasn't a more expensive part / fix

--- End quote ---

yeah it was, i was really impressed with their service, i didnt expect it, i dont usually have much luck when it comes to dealerships

Greeners:
Sounds like a good result!

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