All Things Mk5 > Mk5 General Area
Whats envolved in a 3rd service for The Gti??
Teutonic_Tamer:
--- Quote from: RedRobin on June 25, 2009, 01:14:15 pm ---....
All you have to do, Phil, is have a chat with your dealer's service manager. I'm sure you'll find that the costs will be fully explained and justified.
--- End quote ---
Sadly, Red, not all dub stealers are as open as yours. In fact, with the vast majority, it would be easier getting a stool sample from a wooden rocking horse, than it would getting a fully detailed invoice. Type 7 on the chart springs to mind! :evilgrin:
--- Quote from: RedRobin on June 25, 2009, 01:14:15 pm ---It's not really a subject which is open for your opinion about how little it should cost and your inferrence that you are being ripped off. Also, having such a negative attitude isn't going to earn you any favours, matey.
--- End quote ---
I disagree, Volkswagen UK have clearly told their franchised dealers to be more competative and offer a 'price match' to written quotes from other independent garages. Though this should be done BEFORE the actual service is carried out, and in the stealers defence, really shouldn't be open for discussion after the service has been carried out.
Teutonic_Tamer:
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---
--- Quote from: RedRobin on June 25, 2009, 01:14:15 pm --- having such a negative attitude isn't going to earn you any favours, matey.
--- End quote ---
Robin, the service manager i have had 1st dealings with already with regards to my damaged alloy, so all im asking is if anyone knows within VW as there are a few people on this forum, that know more then i do, i thought this forum was open for potentially answering someones question is it not??.
--- End quote ---
Yup, agreed. It is an open forum, and it is only right that questions like these should be allowed. And as far as I can see, the thread has been fairly constructive up to this point.
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---All im saying is Vw should take up the approach of writing what they have actually done ,rather then a list of part numbers and no description of what these parts are!. Perhaps its just my local dealers way of writing up an invoice.??
(Ie) the Mechanic/technitions report etc. Rather then a quick total and bill with no explaination.
--- End quote ---
But you should have actually asked for the check list, and got the service advisor to explain thoroughly anything you wern't sure about.
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---Im sorry, but writing just a sentance saying "carry out 3rd year service", is not good enough, i would like to know what im actually paying for, and for what items are actually been looked at, and that others are not.
Some people rather just pay up and not bother wanting to know, but if your paying a wedge of cash, it goes without saying you want to know why its that much and whats been done to justify their cost.
--- End quote ---
I'm with you all the way on this. :happy2:
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---Sorry but i thought asking someone on here might be able to help me rather then me standing face on AGAIN with the service manager.
--- End quote ---
Agreed. It is a sign of pretty poor service if you allways have to go to the service manager just for getting routine info. Managers should be there to sort out real problems, not deal with every-day routine stuff.
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---Im concerned with what appears to be lack of items changed and that the Brakes have been missed as she is just over 2 years old and has now had its 3rd service with very little done.
--- End quote ---
Well, if you are on the fixed interval T&D regime, then all the 'odd numbered' services (1st, 3rd, 5th etc) are effectively 'small' services, whereas the even numbers (2nd, 4th, 6th etc) are the 'biggie' services - so that may account for what seems little work.
Regarding the brake fluid change (BFC) - this technically is not part of any service, and is actually classed as 'additional work' and is separately charged for. Nevertheless, your stealer seems to have made a crucial fcuk-up by missing the two year period for the BFC. Get on the dog'n'bone and find out why, and report back.
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---The Cost is not an issue, i would of payed a higher price if further parts are replaced, ie Brake Pads are serviceable on a car that has done 33000 miles. Ok spark plugs are done at 40k/4 years, but that seems an awful long time between servicing.No fuel filter mentioned??.
--- End quote ---
Brake pad changes are not a 'service' item, but are simply classed as a 'wear' item - when they are worn, they get replaced, so even if the car does 50k miles on the original pads - if they still have pleanty of meat on em, they wont even think about changing them. Spark plugs are a 'longlife' item, and they have a fine-tipped iridum +ve electrode - and at a £10 plus vat a piece, you don't really want to change them willy-nilly. In the UK and the more 'decent' parts of mainland western Europe, petrol fuel quality is generally so good that fuel filters are now considered a 'non-servicieable' item. However, for piece of mind, I would personally recommend a petrol fuel filter change somewhere between 40k miles to 80k miles.
--- Quote from: Phil Mcavity on June 25, 2009, 05:31:24 pm ---My cam tensioner was mentioned to them to be noisey and once again, because they proceeded with the service in the morning when the engine temp was warm so fault wasnt traceable, but i clearly said to them DO NOT look at the car till the Pm so they could investigate this Worrying noise.So they done the service in the AM
They had no one "skilled" to look at my car with Vag-com to resolve another few issues, so refused to resolve that problem aswell.
Above all means yet more trips back to a dealer which when you have family and kids to worry about and transport for them , it isnt easy to balance, which isnt such a problem when your the only person that uses that vehicle.
So hopefully you might understand Robin, my anger and frustration.
--- End quote ---
Now that is bad. Get them to deliver a courtessy car to you home address, and collect yours, the night BEFORE they do any further work.
Phil Mcavity:
Nice to see you shaun, and thankyou for your thoughts on this. be good to see you back on here mate, and enjoyed our Convo mate on Sunday .
:happy2:
Teutonic_Tamer:
--- Quote from: Caz on June 26, 2009, 07:23:04 am ---I know im a late poster on this...
Was it your 30 000 mile service, or a 1nd longlife service, im really confussed..
--- End quote ---
I think Phil is on the T&D regime, and is probably driving around 12k miles a year, hence why the third service was at 33k miles and 2 years 4 months (if I read it correctly!).
--- Quote from: Caz on June 26, 2009, 07:23:04 am ---basic 20 000 mile service = oil and filter change, pollen filter changed, full inspection and diagnostics
ADVISED brake fluid change due (this should be mentioned by service advisor as a added extra to the service)
1st longlife would be the same as the above..
basic 30 000 mile service = oil and filter change, full inspection and diagnostics
Air filter replaced at 60 000 miles, spark plugs at 40 000 miles or 4 years, fuel filter at 40 000 mile service, cambelt at 60 000 miles or 4 years
--- End quote ---
But that is the work shedule for LongLife. When on T&D, at one year or 10k miles, you have what is called an 'oil change service', and it only contains four work items - drain and refil engine oil, renew oil filter, inspect front brake pads, reset service interval display. Then at 20k/2years, you have what is effectively a first LL service. At 30k/3 years, you then have another oil change service, then at 40k/4 years, you then need the 'biggie' - what is effectively the 2nd LL service.
--- Quote from: Caz on June 26, 2009, 07:23:04 am ---to do with a technicians report, what exactly do you mean? all the technicians write on the back of a job card is blah blah service completed. unless theres any other work required like brake pads or tyres, thats all thats on there..
the only time you get a report as such as to what theyve done is when its a car booked in for fault finding or diagnostics..
--- End quote ---
Nope. You should get a copy of the service check list. Log into Elsa, bang in someones VIN, and it will produce an itemised 'tick box' check list. This is then printed off, given to the technician to work from, and the completed check list should then be given to the customer. Sadly, hardly any VW dealers do this, whereas ALL Audi dealers freely offer this without question from the customer.
--- Quote from: Caz on June 26, 2009, 07:23:04 am ---the parts, as listed on the invoice should be named, I know they are on ours.. plus, service advisor handing over should explain what has been carried out and what has been changed, and what the parts are listed.
--- End quote ---
Agreed, though more often than not, the description of the parts usually the same one or two word discription from ETKA, and whilst these may make sense to someone in the trade, they make no sense to the customer. As an example, input this part number - 8E5 800 403 AB - and tell us how the part is described on your system, and then tell us in 'plain english' what the part is!
--- Quote from: Caz on June 26, 2009, 07:23:04 am ---there also should be an check sheet given to you (express visual check) which will have a break down of the wear on your tyres at the different points, dates at the top regarding next service date, brake fluid change due date, mot due date and cambelt due date. there will sections on this sheet relating to engine, exterior, interior, brake, suspension etc.. this is where notes will be made if any future work is required or immediate work required (which you should of been phoned about if needed throughout the day).
--- End quote ---
Sorry, but the 'express visual check' is absolutely nothing to do with any of the official sheduled services - because they do NOT appear on Elsa, and are NOT approved by Volkswagen Germany. This express visual check is just a free add-on which Volkswagen Group UK have instructed their dealers to do. It is completely separate to the official service check sheet.
--- Quote from: Caz on June 26, 2009, 07:23:04 am ---from what I can remember, the wheels are only taken off on the 3rd service?? ill double check this.
--- End quote ---
3rd LL or 3rd T&D?
Teutonic_Tamer:
--- Quote from: Phil Mcavity on June 29, 2009, 03:37:36 pm ---Nice to see you shaun, and thankyou for your thoughts on this. be good to see you back on here mate, and enjoyed our Convo mate on Sunday .
:happy2:
--- End quote ---
Thanks, and likewise. And dispite any 'differences' we may have had in the past, I really am just trying to offer my help, to the best of my abilities. Hope to see you again soon anyway - when is the next JKM rolling road session?
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