All Things Mk5 > Mk5 General Area
Edition 30 - what first ?
keith:
:happy2:
Dj horace who sometimes frequents these pages has had 3 warranty issues all dealt with.
So thats 5 between 2 people so you would see my concerns. My MKIV milltek was perfect and had no issues. And it ran with 230 ponies oh i miss that car.
I feel I am detracting from the original poster's question :grin:
Phil Mcavity:
--- Quote from: Very Cherry on July 12, 2009, 04:21:10 pm ---who's in the 1%? :chicken:
--- End quote ---
:fighting2: :wink:
SteveP:
Firstly apologies to the OP as this has gone off topic from his original question but I need to have my time on the soap box now.
Next point I also had an initial issue with my Milltek (marks in the chrome on the tailpipe when it was delivered) which from the comments from the supplying dealer was reluctantly dealt with by Milltek.
--- Quote from: RedRobin on July 12, 2009, 11:56:19 am ---
....It's no secret that I enjoy a very close relationship with Milltek and that I am consequently in a position to sometimes help members of this forum to solve problems.
Please understand that that ^ is my underlying intention - Nothing more and nothing less - I get a little tired of being accused of constantly defending Milltek (and other companies), especially by yourself and Top Cat, regardless of the circumstances. It's a pity IF you can't see that as a result of my position I try all I can to help this community in this respect.
--- End quote ---
When a person tries to contact a company IMHO they wish to speak/deal with the people who will be doing work/providing the service you are paying for, and while I am sure you intentions are nothing but honorable in trying to help fellow forum members/enthusiasts to me it has the opposite effect.
If you are always going to take the opinion that every company you have these direct relationships with is always right and that mine or other members issues are always explainable or the cause of the member (which is what I feel you are trying to suggest with me that I should have to chase them) then we are going to end up in disagreement again.
--- Quote from: RedRobin on July 12, 2009, 01:31:13 pm ---....Agreed, and poor customer service to a fellow forum member (and I like to think friend) is exactly why I bothered to offer to help (read my blue statement again please).
Illyun's reply #14 says it perfectly. And if I tell you that Milltek have had some serious server problems in recent months (emails lost etc), I expect you'll just accuse me of defending them. FFS, man, if you want to get results/responses, ditch your fancy expectations and communicate by every medium you can - Email, web, phone, visit on a show stand, it really doesn't matter two figs. The rest is up to you.
--- End quote ---
What part of expecting a reply to a message I have received a delivery confirmation too is a fancy expectation??
If a company isn't able to support a method of communication then it's very very simple, don't publicise it on your website in BIG BOLD characters.
I work very long hours and to me email is my preferred method of communications as it's accessible as and went it suits me, 99% of all companies I deal is started/controlled via email/internet comms and I don't have an issue with any of them.
--- Quote from: RedRobin on July 12, 2009, 01:31:13 pm ---[No hard feelings in this exchange btw]
--- End quote ---
Ditto :happy2:
Peskarik:
--- Quote from: SteveP on July 12, 2009, 05:55:02 pm ---
If a company isn't able to support a method of communication then it's very very simple, don't publicise it on your website in BIG BOLD characters.
--- End quote ---
Unfortunately, that also applies to VWR. I've read the review of their red Golf in car magazine, where it was suggested that VWR could help out with tuning GTIs. I've read enthusiastic posts by members of this and sister forum (especially RedRobin's very enthusiastic posts), I went to their webpage where they say
--- Quote ---"We'd love to hear from you.
We'll endeavour to reply to every email sent as quickly as possible, but please leave us a few working days to respond"
--- End quote ---
which is not true, as some forum members learned. They've never replied to my emails, though I was prepared so spend my hard earned on their expensive products.
I do not blame them, racing is most important to them, but their advertising is utterly misleading. That is NOT how you do business.
RedRobin:
--- Quote from: SteveP on July 12, 2009, 05:55:02 pm ---
If you are always going to take the opinion that every company you have these direct relationships with is always right and that mine or other members issues are always explainable or the cause of the member (which is what I feel you are trying to suggest with me that I should have to chase them) then we are going to end up in disagreement again.
--- End quote ---
....No, I do not take the view that every company I deal with is always right. In fact, part of my inclination to help is in the hope of improving relationships for everyone's mutual benefit. I wish that TC in particular could recognise that about me.
Suggesting that there are additional avenues for communication is not the same as suggesting that a communication issue is caused by (the fault of) the member - It's merely trying to achieve a happier outcome for all parties concerned. I see nothing wrong in chasing people to get results. It would seem that I have not such as high expectations of people as some others have, yet I still get results.
It doesn't matter at all whether we agree or disagree, either now or in the future. I don't think any less of you over such a difference of opinion or approach in these matters. It's good to openly and honestly discuss things and for others to read our various views and make up their own minds.
I'm sure that we'll all agree that enough has now been said and it's time to move on to different topics - At least in this thread.
:grouphug:
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version