MK5 Golf GTI
All Things Mk5 => How to Guides / Troubleshooting => Topic started by: daz5182 on September 23, 2011, 10:05:48 am
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After recieving some invaluable information from this forum this week I have sorted my issues and thought i should share with you lot.
Anyway, if you are unaware there are issues with the injectors on the mk5 gt tdi 170 and the passat 140 PD, the issue is the injectors are faulty and they fail anytime, when they do it's scary, the engine completely shuts down and you loose the steering etc.
Other than the danger, the cost is ridiculous. I had one done and it cost me £950 at an indepandent dealer, VW would want over £1100 i'm sure! Usually when the injector goes the wiring harness goes too adding to the cost.
VW are aware of the issue but are NOT recalling the cars affected, instead they are sorting issues that come to them, don't go to your dealer, some are unaware of the issues, ring customer services, the number is 0800 0833 920, have your chassis number ready etc and they will bring up your details.
Explain the issues and they will ask you to book your car in at your dealer, they will then replace the intectors free of charge.
I managed to get the other 3 faulty injectors sorted and i'm getting refunded the money i spent getting the other one done too.
Hope this helps
Should be nice and easy for the search function too!
Thanks
Daz
:happy2:
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Very good shout mate, lots of dervs on here that will benefit!
:happy2: :happy2: :happy2:
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I've got a gt 170 and up to now I've had no problems, but do I wait and see if something happens or try and sort it out before it does??
What do you think??
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I'd do it before mate if i were you, it's dangerous if one goes!
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Hi all just booked my 2008 gt tdi 170 into the local vw dealer after speaking to vw customer service
Cars booked in on Thursday so il let you know how I get on
Thanks for the advice
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Very good if you to share your experience and tips with this one Daz :happy2:
Certainly opened my eyes. Cheers.
Do you know if the same age A3's suffered as I was under the illusion they shared the MK5 engine blocks? (8P shape)
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Pete its every thing that basically has the piezo crystal injectors, A3, Golf, Passat, Touran, A4, A6...Only thing is on other VAG group cars it like the Passat and Superb they are in the 140 BKD and 170 BMN engines.
Darren :happy2:
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Excellent info here - will be giving customer services a ring to have my 170 looked at.
Will update once I have rang.
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Hi all just booked my 2008 gt tdi 170 into the local vw dealer after speaking to vw customer service
Cars booked in on Thursday so il let you know how I get on
Thanks for the advice
Did your local VW dealer charge you for the check? I have contacted my local dealer having rang customer services and they wanted to charge me £60 for the check having told me it is highly likely mine are faulty!
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Just on my way to pick it up now ... Ill let you the out come
Steve
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Just got my motor back from the dealer and all 4 injectors have been replaced
They didn't charge me for anything even gave a courtesy car (polo 1.2) rapid !!!
Happy days very straight forward didn't expect this to be done so quickly with no hassle
Thankyou VW :grin:
Steve
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Just got my motor back from the dealer and all 4 injectors have been replaced
They didn't charge me for anything even gave a courtesy car (polo 1.2) rapid !!!
Happy days very straight forward didn't expect this to be done so quickly with no hassle
Thankyou VW :grin:
Steve
Who is your VW Dealer and where are you?
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VW dealers should not charge you a penny and if they try :fighting: ring the VWCS from there phone and tell the operator that the dealer is trying to charge you to inspect the car :booty:
Basically the dealer should order the parts in and change the injectors no questions asked Customer Service will then sort the warranty payment out with the dealer not you :happy2:
Darren
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It was vw nottingham west bridgford .... Didn't question a thing
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About 4 months ago my GF's 170 TDI Touran had a failed injector. Car just ground to a stop in the middle of the road....very dangerous, especially as she does motorway runs twice a week or is back and forth with the kids.
After much discussion with VW Customer services they replaced the faulty injector but a week later another injector went.
This time she requested that rest were changed because of the dangers of another one going, which they agreed to do along with the wiring loom.
The day she went to pick the car up they called to say it wouldnt start. After another week of them scratching their heads it turned out the original injector they changed was faulty.They changed that and its been ok since.
Previous to that the Abs pump had to be changed which vw paid for (another common issue on diesels) .Her Touran was out of warranty when both of these issues arose and on about 70000 miles but as it had full history, was less than 4 years old and under 100,000 miles (and she backed up the fact that these were both common occurances on these engines) they coughed up and paid for the repairs. Luckily....
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daz5182
Thanks for the heads up on this safety related problem,I have the same engined soot chucker and today I rang VWCS and was indeed told to ring up my local dealer.
I called them and was told that they would plug in to their diagnostics machine to determine if my injectors are faulty or not,if not faulty I have to pay the diagnostic charge!
From the previous posts here VW should pay for the inspection regardless faulty or not?
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I asked a similar question earlier today in another thread and was told the injectors have to be physically removed to check the part numbers. No information can be found using vagcom. I am yet to ring them about mine.
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Bit strange when they said they could determine the part numbers by the diagnostic port,I to thought it would be physicaly taking parts off to see.
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Just called VWCS again to ask if the diagnostic inspection is chargeable even if found not to have the faulty batch of injectors and was told it would be.
Surely Vw would know what part numbers went into their cars at the factory,is there a way to know what part numbers by diagnostic or its only by dismantling the part to be certain?
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Update;
Went to the stealers this morning and was told its the faulty injectors but since there were no fault logged on the ecu they won't change them.
After a few heated words exchanged,I told the service guy I had spoken to VWCS and they insisted I contact did the inspection first and if found to be the faulty batch they will be replaced FOC.
Only that got him to ring VWCS to get authorisation.
Parts are getting ordered so waiting for the call to be told when.
:smiley:
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Why is everythin a fight with these people when they know about it? I haven't rang them yet. I keep putting it off because for one I need the car and two I know its going to caused me loads of aggro.
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My car is running fine but the worry of it breaking down somewhere on the motorway in the pouring rain when you've got a inportant meeting to go to makes it a priority for me. :happy2:
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I dont want to pay for them to remove them to see if they are faulty. Is there anyway around this?
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Not really its a chance you take.
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Not been on here in a while....
Unfortunately I heard about this problem too late - my car died Monday on my way to work, engine just literally cut out, no warning or anything and wouldn't restart - counting myself extremely lucky that I was only driving through town ~ 30mph, else it would've been alot more :scared: Car only just had 5yr service, 37k on the clock!
Got towed by the AA to dealers, left fearing the worst of a huge bill in time for xmas! I called up VWUK upon reading about this whereby they instructed the dealer on my behalf that if an injector was found to be to blame, they are obligued to replace all of them free of charge
Thankfully injectors were the issue so getting the car back today all fixed and no bill - phew! Even the diagnostics charge will be waivered too.
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Lynsey,
Sorry to hear your breakdown thats the main reason I had to check mine before it happens,glad VW honoured their word to repair foc.
I'm still waiting for the call from my stealers as of when to fix a date,I heard that breakdowns will probably get priority to the parts rather than cars that are found to have the faulty "batch".
:booty:
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I heard that breakdowns will probably get priority to the parts rather than cars that are found to have the faulty "batch".
:booty:
They didn't have much choice with mine - I left them with a car that was dead and wouldn't even turn over so they had to fix it just to shift it lol!
Hope not too many others suffer from this - VW need to get their arses in gear
Got to work in one piece this morning, so happy days :driver:
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well my08 went in today, had its injectors removed.
The dealer called to say the part number was indeed the suspect model but because my engine code was different to the problem engine they didnt need changing.
i asked why they had bothered removing the injectors at all if the engine code thats printed on a label in the boot was not effected?
he didnt really answer (because you paid us to?) and said the diagnostics had not logged any fault so all was well
The problem is apparently mainly with the passat, virtually no golf's have the problem.
i pointed out that maybe thats because all diesel passats have the injectors where as only the 170 golf were fittted
he agreed that was a possibility
i said i wasnt happy and would call VW HQ. if they agreed with his interpretation then fine?
they didnt agree and called the dealer who wheeled my car back in and replaced all the injectors and loom. :drinking:
apparently vw are adding a service remark to problem vehicles to draw the dealers to the potential problem. this had only been done on my car in the hour between me call VW HQ and the dealer ringing me back, so he had been unaware :booty: :P
what a crap dealer!! and i pay them to service my car?
so from previous posts i would urge any 08+ owners to send their cars in. 07 you may be ok
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Just picked my car up. Vw have recalled all high pressure injector cars now. The dealers were issued with a recall code yesterday and are going to start sending letters out
Anyone who paid to remove and check may want to call Vw?
Mpg have shot up driving home
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so from previous posts i would urge any 08+ owners to send their cars in. 07 you may be ok
I'd say anyone with the 170 engine tbh - mine is a 56 plate, 2007 model - one of the first 170bhp models sent into the country (mine was delivered a week after their demo came in) and mine were faulty.
Glad to hear they're now recalling these now - sods law mine died beforehand :signLOL:
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Just picked my car up. Vw have recalled all high pressure injector cars now. The dealers were issued with a recall code yesterday and are going to start sending letters out
Anyone who paid to remove and check may want to call Vw?
Mpg have shot up driving home
Mines in today waiting for the call from the stealers and I'e heard the mpg is soooo much better,imagine that I've been using more fuel because of these faulty injectors!
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put a claim in for diesel :signLOL:
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put a claim in for diesel :signLOL:
I just might do that!
Update: Got a call this afternoon from the stealers I've got bad news the fuel pipe clips had been damaged and none are available till the morning and its a complete fuel line as the clips cannot be replaced.
Have to wait till the morning now and cosidering they had the car the whole day they wait till late to do the job.
What a bunch of shambles, never had anything but problems with the service dept.
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well they must have used a hammer to get the fuel line out? mind you they sound competent :stupid:
so did it need need injectors or have they not got that far? hope they dont cut their finger on the wiring loom :scared:
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I asked them at the time of the call if the injectors were all in,"well sir they are being done as we speak",this was about 4pm and they picked the car up after I phoned this morning at 9.15 when they were to pick up between 8.30 to 9.00,they arrived at 10.30!
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A shambolic service , name and shame is on the cards!
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Just noticed you have a gti dsg knob? How did you get that on? I bought a r32 knob but the orientation is all to hell. S3 knob was the easiest?
On the passive side they told you they broke a clip rather than blagging it
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The story of the gti gear lever started when I got so bored with the looks and feel of the one that came with the car and very much adored the looks of the GTi version.
I purchased from this forum totally unaware it ain't gonna fit (no blame to the seller whatsoever) and as like you've said the orientation of parts don't match.
Had a google and found some guys on the audi forums having this situation when upgraded their "knobs",its basically the use of a heat gun, and a bit of balls as if you f$ck up its will be expensive.
Heat and turn the part of plastic that fits under the gear lever and when you're happy when you've got north south orientation and the plastic piece has cooled down and not revert back to original position thats a job done other than connecting the gear lever back on.
Well they couldn't release the car in that state of repair because if it came loose and sh*t happens they would face BIG problems legally. :happy2:
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well they must have used a hammer to get the fuel line out? mind you they sound competent :stupid:
so did it need need injectors or have they not got that far? hope they dont cut their finger on the wiring loom :scared:
Yes they are repalcing the injectors and loom AND now the fuel line as well.
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Heat and turn the part of plastic that fits under the gear lever and when you're happy when you've got north south orientation and the plastic piece has cooled down and not revert back to original position thats a job done other than connecting the gear lever back on.
now there's a man with steel balls! :notworthy:
ps might get a discount on two rvc's??
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Tell me more!
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Im i right in reading here that VW are now actually recalling these?
My brother works for audi and informed me that they are also recalling some PPD cars!
So do i await a letter from VW? As iv only had the car a week, from an independent dealer, i wonder if il even get one??
cheers
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My dealer said they were doing a recall. From my experience it's the dealer that sends out these letters. I would call your local dealer to be sure.
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Yes they are repalcing the injectors and loom AND now the fuel line as well.
[/quote]
got it back??
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Well what can I say I dont have strength in me left to carry on,where should I start.
I waited till 2pm then a call from the stealers,i thought great news they've done the job but was told after the new fuel lines were installed they tried to fire the car up but to no avail,checked for fault codes logged inthe ecu but none logged.
Then they ripped the replacement injectors out and put another set in and by now they had half the service dept working on the car.
They turned the key and nothing by now was told they had no friggin idea what could wrong, so they stuck in the original injectors and guess what the engine came back to life!
Do you guys know what reaction Was next,well all I could do was laugh my head off down the Phone saying what a circus that is the dealership.
New injectors are being ordered for tomorrow so fingers crossed and nearing 3 days of total f@ck up that should of taken max 3 hrs,fingers crossed.
Shall update as and when.
Lee
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Some info I've just come across.
... This is a brief précis of the VW UK Service Action 23H9 regarding Piezo pump injectors.
The repair instructions are contained in Technical Product Information (TPI) transaction number 2027647
This applies to 2.0TDI PD Golf, Passat, and Touran with PD Piezo Injectors
There are approximately 78,800 (model years 2006 – 2010) affected vehicles in the UK.
Owners will receive communications from Volkswagen UK on a phased basis.
The following vehicles with the engine codes listed are affected.
Passat 3C 2006-2008 with the BKP, BMA, BWV, BVE, BKP, BVE, BMA, BWV, BMR, and BUZ engines
Golf 5 2006-2009 with the BMN engine
Touran 2006-2010 with the BMN engine
Technical background
On some vehicles with the 2.0l TDI engine, deposits can settle on the Piezo pump injector elements because of dirty engine oil. This can lead to running problems. Not all vehicles are affected by this campaign! On the affected vehicles the Piezo pump injector elements must be checked and if necessary replaced. Please make sure that on the affected vehicle the check and repair of all open campaigns/measures are performed during the workshop visit.
Parts to be fitted as part of this campaign.
1x Campaign 23H9 sticker 000 010 006 1x Wiring loom adapter 03G 971 033 M 4x Adjustment screw WHT 000 530 5x M8x58 socket head bolt N 105 811 01 8x M6x88 socket head bolt 03G 103 385 A 4x Pump injectors
If the vehicle is listed in the system as not completed, check whether a campaign sticker with the entry "23H9 date/stamp" is attached in the spare wheel well area (next to data sticker):If the campaign sticker is attached, the campaign has already been performed. Make the entry “23H9 date/stamp” in the service schedule under “Space for workshop entries”.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fdd20%2FCrasher1964%2FCampainsticker.jpg&hash=637f38e9c2941382fc02fabbd4ffdb12e8a3edd5)
If the campaign sticker with entry "23H9" is not fitted, carry out the work according to the repair instructions.
Identifying the potentially faulty injectors.
Remove cam cover and check the part number –see arrow- on the pump injector element. All pump injector elements with the part number 03G 130 073 D or 03G 130 073 M must be replaced. All other pump injector elements are correct and must not be replaced.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fdd20%2FCrasher1964%2FFaultyPiezoinjectors.jpg&hash=6b4ba33d402f87faf41b7cd26407592b6c7196ed)
The source ------> http://www.vwaudiforum.co.uk/forum/showthread.php?121679-Injector-Failures-Possible-recall%2Fpage53 (http://www.vwaudiforum.co.uk/forum/showthread.php?121679-Injector-Failures-Possible-recall%2Fpage53)
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Excellent info Matto :happy2: gonna get mine in to be checked
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Update:
Finally got my car after 3 days !
Had a heated exchange of words with the service guy who handled my case,I called to chase up every time over the past 3 days,he never returned calls and gave times that was not met and no offer of a loan car!
Absolute cr@p service .
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Spoke to VWCS earlier, who confirmed my car is one that needs looking at, and told me to contact my local dealer.
Rang VW Worthing, and it's booked in for tues. They reckon it's a 5hr job so will need it all day.
So we'll see how we get on!
Has anyone managed to get a 'good will' payment yet?
Cheers
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It gets worse!!
Just drove it 5 miles from work and out the car we get and my wife screams smokes coming from the engine department,I lived the bonnet and it seems its burning oil.
Had a look with a torch as it was dark and could see oil burning off the exhaust and thought here we go again!
Gonna wait till morning and go for a run to see if there is a leak that the car didn't have before it went in to the stealers! :fighting: :fighting: :fighting:
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Sounds like your having an absolute nightmare of a time. Think I'd be tempted to make a formal complaint.
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i had the problem on my dads 170 pd sel Passat and it did cut out. Eventually rang the VW in Leeds who were really helpful and within well, half a day they were replaced with the loom. Sorted. :happy2:
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My dealer argued but were told to change the injectors at 1400. 16.30 they called to say it was ready. Bristol told me they had a pallet of injectors out the back ready to go
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Volkswagen now appear to be acknowledging the problem, as I have just received a recall notice for our 56 plate. I called our local franchised dealer where it has been serviced from new, they automatically ordered new injectors, and booked the car in next week to have them replaced.
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How do they go about sending out the recall notices? ie, where do they get the address details from? Is it from the dvla? Just wondering if one was sent out would I or the previous owner would receive it.
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Well i had this done yesterday. Took it in mon night ready for them on tues, and picked it up last night.
All in all, i thought was great service, done the job no problems, kept me informed etc etc.
Come to use the car tonight...... got an engine light come on! In the book it says 'problem with exhaust system'.......
On the phone to them first thing tomorrow.... but could this be related...?
cheers
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Abit of an update from my end. I rang and spoke to VWCS last week in connection with this to see if my car should be in for the recall. I was informed my car is imported which I knew anyway. It's a Motorpoint car. But I said I couldn't see how this should make a difference. Anyway they there were no outstanding recalls for my car and that the injector recall was for UK cars only.
He put the case through and was expecting a phone call end of last week which never came. So rang up today to chase them expecting a fight. I asked what the status of this was and was put on hold. When he came back was was again told that my car does not fall into the recall group as its a dutch import. So my reply to that was its on UK plates, its taxed and insured in the UK, serviced by VW in the UK and driven by myself who has only lived in the UK. He then tried to fob me off saying that my engine might have different injectors fitted. Now I know enough from ready on forums like this to not have the wool pulled over my eyes like that. So basically he said to wait till the end of the week to see what the decision would be. I agreed and said I would be doing some investigating myself.
So as soon as I came off the phone I rang VOSA to see where I stood. They are well well aware of the issue and have had people from across Europe contacting them. I told them what had happened and the guy who had been on the case since day 1 was on the phone to VW when I rang. At this time I'm still on the phone to VOSA and my mobile rings. It's the person I've just spoke to at VWCS and his tune had changed completely. He went on to tell me that they would do my car for free and gave me a point of contact at my local VW garage.
I rang them and spoke to them and they knew all about it and is now booked in for Thursday. Now I don't know if it was a coincidence or not but it seemed very strange to be getting nowhere with it and then get a call 10 mins later whilst still on the phone to VOSA. We shall see what happens after Thursday. Watch this space.
Oh and well done if you got this far lol. :drinking:
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56 plater 68k on clock VW Swasnsea did mine straight away, very impressed.
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I thought it was worth posting a positive experience for a change .... :congrats:
Liverpool Volkswagen. I've been using them for 10ish years.
I booked my '07 GT TDI 170 DSG for a service yesterday. DSG oil change & Major Service @ 86000 miles. They agreed to get it in today. No mention of factory recall on the injectors. I dropped it off at 8am, agreed to collect at 6pm. Fresh filter coffee while I waited for my lift to work. It's the little things, right?
No phone calls during the day. No fuss, no hassle. I turned up at 6pm and while paying the bill (just over £400 btw, I got a loyalty discount!), the chap happened to mention that they'd done the factory recall on the injectors.
Reading this thread, I realise what a positive experience i've had.
I'll post results ... good and bad!
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After speaking with BillyMac last night I thought I better investigate if my GT Sport 170 which I bought back in November was part of this faulty batch.
Called VW cust services, registered myself as the currect owner & asked if there was any outstanding issues with my car. Very friendly & helpful girl called Katie advised that my car was affected by the 'Piezo' injector issue & if it had been suffering from poor mpg (36-39) or struggling to start occasionally (which it has) then it was definately affected. She stated that as part of the VW goodwill campaign this would be checked & repaired free of charge & referred me to my local garage. She then called Verve Wishaw to provide authorisation.
My car is booked in with them on the 20th February so will let you all know how I get on.
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This has been a very valuable post.
I bought my GT TDI 170 at the beginning of January and stumbled on this post, called my mate who works for Advantage VW Stirling who confirmed mine was part of the recall (56 plate).
Booked in for Tuesday, I too will let you all know how I get on as I believe my mpg could be better and has also had a few too many turns of the engine to start for my liking recently.
Scott.
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Can people post up what the average MPG?
I had my injectors done but haven't noticed much of a difference. I struggle to get up to 40mpg, on a constant drive into brighton, doing around 35 - 40mph.
I know there is a problem with a glow plug, which im just waiting to get changed, but would this be the issue..?
Cheers
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Can people post up what the average MPG?
I had my injectors done but haven't noticed much of a difference. I struggle to get up to 40mpg, on a constant drive into brighton, doing around 35 - 40mph.
I know there is a problem with a glow plug, which im just waiting to get changed, but would this be the issue..?
Cheers
Mine doesn't seem to have changed. On my daily commute, 25 motorway miles each way at a steady 70-80mph I average 50 - 55 mpg (from the computer).
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I had my injectors replaced, after a quick phone call to VW, in Decemeber - all very efficient. The car runs and drives fine but is now poor at starting, especially when the weather is cold. - previously it was single short turn of the key, after the glow plug had done its thing, Now its 2 or 3. Has anyone else experienced this?
Cheers
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Had mine swapped over yesterday by Advantage Stirling and the whole process was painless. Not so was the other issues they found when they also did its service but thats another story. Could just be me but it seems to run a bit quieter now and the mpg seems to have improved a tiny bit.
All in all, I'm a happy bunny :laugh:
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Mine was done yesterday at Drift Bridge VW in Epsom ('56 plate GT 170).
Very painless, they put me in a loan car for the day and mine came back sparkling clean which was a bonus as it was covered in usual winter detritrus. The car drives the same, but two things noticed - the DPF light came on a couple of miles after leaving the garage - a quick M25 blast last night which I needed to do anyway cleared it, I suspect just due to sitting idling for some time in the workshop?
Also, MPG's seem to have improved somewhat. My usual morning commute is stop start through a couple of towns, and tended to get high 30's. Pulled up at work this morning showing 49mpg on the MFA. Now traffic was light today, but still very distinct improvement?
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Had mine done yesterday 58 plate gt sport 170 bhp from VW crow road Arnold Clark and had no problems at all,car was running fine before so shall watch my mph and see if it differs cheers :happy2:
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GTLEE - any further forward ?
Got mine done last week, there had been nothing wrong with the car. It went in on wednesday for the recall . Got it back it's now erratic at low revs and drinking the juice although the mfd says it's doing 80 / gal ! Put it back in on Friday , one injector had failed , replaced . Friday night the same symptoms again. I had it in again this morning , they say there's nothing showing on diagnostics . The engine definitely sounds noisier and as if it's using more fuel, which it is but the mfd shows the opposite, which is wrong .
MY CAR WAS RUNNING FINE BEFORE THIS "ENHANCEMENT" , thank you VW UK.
Can I take legal action against VERVE WISHAW - Folks do not use them , they dont know what they are doing
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GTLEE - any further forward ?
Spoke to aftersales manager of the stealers and explained the situation and was promised he would look into it,but after 3 years of annual servicing and 2 warranty work (mechatronic and roof lining replacement)each time they have totally screwed things up at this dealership,I decided I won't be using them anymore.
Still no response from the aftersales guy which in my eyes they don't give a sh*t about customer service.
Name and shame??? :booty:
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Hello all. It's my first post. I have join because I have this injector fault. Iv had the car for 2 and a half years now with no faults until now. My car cut out on the motorway on Saturday and after an internet search I came across this thread. I have removed my rocker cover and checked the numbers on the injectors and they are 073M the ones that need to be changed. My question is as this wasn't an official recall and only a service action how long does it last? The guy at VW Customer service told me they don't last forever only a couple of years.
PS as a plane 'B' what are the part numbers for the replacements and where could I buy them? I can replace them myself as I have a friend who has the removal tool
Many thanks in advance Frank