MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Garth on December 22, 2009, 03:51:32 pm
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I have never had a trouble free main dealer experience....
This time, I took my car in for it's 4th longlife service. They did a time and distance service :fighting: I asked why it had not been given long life oil,
"we just did what was in the log book. The other services were time and distance".
I looked in the log book and all 3 previous services are clearly marked as longlife :congrats:
To cap it all off, they've curbed one of my new wheels. I'm picking it up in an hour after having the oil replaced again FOC, but I have to wait until the 19th before the service manager is back to hear about my wheel :sad1:
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sorry to hear you have trouble with the dealers-i have had a lot of problems with my local dealer as well
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Shocking. :sick: did they think you wouldn't notice? :stupid:
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Really get's my goat this, I mean it's not as if the dealers don't charge you a LOT more than an independant, and they have all the correct service tools and diagnostics.
I think they are just too cost driven. If a job is supposed to take 2 hours, they will press the technician to get in done in an hour (but still charge you the same amount !).
Rant over.
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Not good, i always ask for Longlife, and i make the service person walk around the car to check its ok, epsecially the wheels, you look a nut but it help when stuff like this happens
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Not good, i always ask for Longlife, and i make the service person walk around the car to check its ok, epsecially the wheels, you look a nut but it help when stuff like this happens
I agree.
I did stipulate 4 times that I wanted longlife, but that message clearly wasn't passed through to the techs. I'm not too bothered about that as they agreed due to my mileage (about 30k a year), longlife was a must and they offered to redo the day after (today) for free.
Anyone can make a mistake, as long as they admit it and rectify it's not a massive problem. HOWEVER, damaging the wheels and not mentioning it is taking the p1ss. I'm clearly a car enthusiast with a few mods and my car looks mint, so as Gaz says, did they think I wouldn't notice a curb mark on a brand new wheel? :stupid:
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Sorry to hear of your dealer hassles. Think of it as a free oil flush :happy2:
Good luck with the wheel. What dealer was it by the way?
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Garth I got dropped with the the wheel thing...I took mine to Skoda which have been far better than VW Leeds ever have but took it in for a brake fluid change, I'd taken a Octavia Vrs out for test drive got back went home in my car? The day after when I washed it there was a massive chunk out of the front wheel and I tried blaming the misses!!? but when I went to my refurber he said it had been done on a garage car ramp!!!! So I carn't do nothing now. :fighting: :fighting:
Darren
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Thanks for the advice, I think I might try Skoda next time. I know that the service manager will fob me off when he returns so I don't expect them to do anything about it. If I'm wrong though, I'll be impressed!
Aldo, it was a VW main dealer in Yorkshire, staring with an 'L' and ending with an 'S' :innocent:
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Does it rhymn with those unwanted green little plants that grow in your garden?? :wink:
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I have never had a trouble free main dealer experience....
This time, I took my car in for it's 4th longlife service. They did a time and distance service :fighting: I asked why it had not been given long life oil,
"we just did what was in the log book. The other services were time and distance".
I looked in the log book and all 3 previous services are clearly marked as longlife :congrats:
To cap it all off, they've curbed one of my new wheels. I'm picking it up in an hour after having the oil replaced again FOC, but I have to wait until the 19th before the service manager is back to hear about my wheel :sad1:
VAG spec for the oil for both types of services is the longlife anyway, well it is whilst the car is in warranty!
Muppets anyway
When I had my 335, and took it in for some work, they damaged two different wheels on seperate occaisions, and said they would refurb them. I refused as the car was brand new and they were Alpina wheels. Cost the dealership £1000!
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Does it rhymn with those unwanted green little plants that grow in your garden?? :wink:
Yes it does, it was of course Leeds VW. I was hoping they would have admitted fault with my wheel and come to some arrangement to sort it out, but No.
I finally got a call back today from the service guy who has said to me: "We don't have any curbs in the workshop, it wasn't us" :congrats:
They're completely ignoring the fact that the wheel was perfect when it went in to them and it came out damaged. I won't be going back there for servicing again, that's for sure.
It's not a massive loss for me as a refurb is maybe £50 max. I need 2 services a year due to my mileage, so that's a minimum of £400-500 per year they will lose out on, plus the bad reputation they will get from me telling everyone I know about how crap they are
:sad1:
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its for this type of thing that my cars now never go to main dealers.
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Oh boy, this sounds oh so familar, same thing happened to me last year at my local dealership, one mint pescara damaged ,then they tried to "repair" it by matter of respray, but as we know there isnt an accurate colour available to respray, so managed to have a chat with the service manager and got a brand new alloy and kept the old one.
took 3 weeks to get the wheel after chasing them 4 times!!!.
Stick with it. They will resolve it. They wouldnt want the bad publicity.
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Stick with it. They will resolve it. They wouldnt want the bad publicity.
Too late, they've washed their hands of it, point blank refusing to budge. There's still going to be a strongly worded letter to the dealer principle plus one to VW UK, but I don't expect anything in return.
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It still shocks me how many people suffer with damaged wheels by the dealers - they just dont learn!
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The wheel thing happened to me aswell! :pomppomp: :P
although i upgraded the wheels but the ones i got with it were totally done...
reson being im in glasgow and the car was a milton keynes learners car or some other story made up and i didn't have a choice to see the car before i put a deposit down. The reason why i put a deposit down for an unseen car at "UNCLE ARNOLD CLARK" was that it was a whole £4000 cheaper than an average and it only had 000,080 miles on it which was shocking for a 2 year old golf.!
ok so yes it was stupid of me and bla!bla!bla! David Carpenter one of Arnolds Cowboys went through about 8 remarks and i stupidly put a deposit down. its not that its a bad car but the wheels and a odd door strip and no mats and wrong oil in the wrong place was the problem which obviously he wouldn't have told me... :driver:
also, when i got the car it was filthy and i asked why was i givin it in this state and the cheeky f****r says "u got it £4000 cheap didn't u" and he said call the manager to get the rest fixed but nope. Apparently he was busy,busy,busy. :confused: wont be buying from unlce
Clark again.!
"thanks for reading my rant" :signLOL:
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Why is it, (and this isnt just VW) that nowadays to have anything fixed on a car it has to go in twice. No matter what it is, you can give them an accurate description of a fault but they still take it in to "diagnose" it, then you need to book it in again to be fixed.
Why do they also think you can just pop in there with it any time "how about Tuesday next week?" Er how about I work for a living and you cant give me a car for 5 weeks.
Mines in on Friday for something they diagnosed before Xmas but with 2 additional issues that I have no doubt I will be booking it in for in a weeks time.
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Why is it, (and this isnt just VW) that nowadays to have anything fixed on a car it has to go in twice. No matter what it is, you can give them an accurate description of a fault but they still take it in to "diagnose" it, then you need to book it in again to be fixed.
Why do they also think you can just pop in there with it any time "how about Tuesday next week?" Er how about I work for a living and you cant give me a car for 5 weeks.
Mines in on Friday for something they diagnosed before Xmas but with 2 additional issues that I have no doubt I will be booking it in for in a weeks time.
And breath. :grin:
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Not that it's an excuse, but, cars are more complex than they used to be and together with dealers not wanting to hold as much stock anymore have to order parts in more often. Hence why the diagnosis is made then you return again when the parts have arrived.
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Why is it, (and this isnt just VW) that nowadays to have anything fixed on a car it has to go in twice. No matter what it is, you can give them an accurate description of a fault but they still take it in to "diagnose" it, then you need to book it in again to be fixed.
Why do they also think you can just pop in there with it any time "how about Tuesday next week?" Er how about I work for a living and you cant give me a car for 5 weeks.
Mines in on Friday for something they diagnosed before Xmas but with 2 additional issues that I have no doubt I will be booking it in for in a weeks time.
Depends on how good the dealers are i suppose.
I had the ECU light come on with my old Leon Cupra so i foned my dealer. They are about 40 miles away so i said to them i could put it on vag com and give them the fault code so they could order the part. No problem was the response. Plugged in gave them the code then it went in and got fixed in one day. Turns out they actually use Vag Com theirselves as its better than the factory gear!
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when i take my gti to a dealer for its service ill be taking digi pics especially of the wheels ill also be be supplying my own oil they dont like it but tough
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Sorry to bring up an old thread but what a f*cking joke.
Took my cambelt change today to vw for a piece of mind and got the opposite.
Its running really rough, timing torsion seems wrong, gonna go back
Monkeys could have done a better job
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When the dealer did my cambelt, they "forgot" to retension the auxillary drivebelt (still had the locking pin in). Luckily I noticed the alternator warning light was still on after starting the car and marched straight back in.
The reply - oh sorry, must have been one of the trainees WTF !!!!! :fighting:
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Is a test drive still not part of a service these days? I was always under the impression that a test drive was part of the list of things to do for the technician. I'd go back to the VW dealer and ask who took your car out on a the test drive, and ask to speak to them in front of as many people as possible and cause a scene.
I too have had nothing but blunders with main dealers, Full Service and they didn't replace the spark plugs (or even remove the engine conver to show that the PCV valve on my old 1.8T was completely shot). In my opinion a service should involve a visual inspection of everything under the bonnet. My MKV is due a service in 5K and I won't be taking this to a stealer
Edit - Just noticed this is a very old thread, probably too late now
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For the record, Arnold Clark Jordanhill at my last service also put in the incorrect oil. They took it back and put the correct stuff in, alledgedly.... They only hand scribbled on the service document the correction though...not sure if I should have made more of it.
I think I will stick a label on my filler cap next time..."LONG LIFE ONLY", they may of course then just piss in it. :signLOL:
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I had the opposite... took the car to the dealers just before xmas as the emission light came one, spoke to him in the afternoon and it turned out it was a loose air hose they reconnected and only charged for the diagnostic (£29 not cheap I know for just plugging in a computer but hey...)
Did make a point of telling the guy when I took it in that there is only 1 small curb on the rear left wheel all the rest are mint... he made a point of noting this on the booking in sheet. When I picked it up not a mark, and to be honest only takes 5 mins to walk round the car and check before driving away... did mine with a torch too as it was late when I picked up the car....
I guess you get some good and some bad...
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When I stook mine into a VW for a service, they replaced one of the engine cover mounts (that I lost but wasn't gonna say anything about it) FOC.
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When I stook mine into a VW for a service, they replaced one of the engine mounts (that I lost but wasn't gonna say anything about it).
How can you loose an engine mount stealth :grin: :grin: :grin:
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When I stook mine into a VW for a service, they replaced one of the engine mounts (that I lost but wasn't gonna say anything about it).
:signLOL:
Too giddy with my excitement. Four parcels have just arrived.
How can you loose an engine mount stealth :grin: :grin: :grin:
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Doncaster Hayseldens... nothing but good service from there!
My family has had cars in and out of there since 1994, and had zero issues! :happy2:
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Doncaster Hayseldens... nothing but good service from there!
My family has had cars in and out of there since 1994, and had zero issues! :happy2:
I agree :happy2:
When i bought a smaller aerial from a '10 Polo yesterday, the parts chap asked me if he wanted him to fit it for me :ashamed: I told him I might be just able to manage :grin:
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I think we have to be fair and say that most times its not the "total" dealer experience that's at fault,but mainly just the service department.
Take my local VW dealer. Their sales department was superb when I bought the Golf and then the Wifes Polo, courteous, professional and a real good price. Similarly, the guys on their parts department are again superb. Know their stuff, will take as much time as possible looking up parts, always have a laugh anda joke with them, and they always give me discount.
Even the service reception staff are good, the only problem seems to come down to "some" of the muppets in the service bays themselves. I'm sure there are a many excellent and totally professional techs as there are muppets, it just seems I always get the muppets. This wouldn't be so bad if their worked was checked, but it doesn't seem that's the case either !
Like I said, it's a real shame as the rest of the local dealer experience is usually excellent.
Andrew
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:rolleye: just remembered last time I was in the Dealer I got a new set of front discs and pads and pads for the rear, the service person originally quoted me £220, I had got quotes from indies for nearly £300.....before putting the car in on the day I asked them to confirm the costs....they were going to try and charge me something like £270 (from memory)....
The service person had quoted me wrongly...lol, this time the dealer got it wrong and it cost THEM (for a change).
:jumpmove:
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I think we have to be fair and say that most times its not the "total" dealer experience that's at fault,but mainly just the service department.
Take my local VW dealer. Their sales department was superb when I bought the Golf and then the Wifes Polo, courteous, professional and a real good price. Similarly, the guys on their parts department are again superb. Know their stuff, will take as much time as possible looking up parts, always have a laugh anda joke with them, and they always give me discount.
Even the service reception staff are good, the only problem seems to come down to "some" of the muppets in the service bays themselves. I'm sure there are a many excellent and totally professional techs as there are muppets, it just seems I always get the muppets. This wouldn't be so bad if their worked was checked, but it doesn't seem that's the case either !
Like I said, it's a real shame as the rest of the local dealer experience is usually excellent.
Andrew
Your 100% right. The customer service and people are great.
Its the monkeys in the back who mess about with the car who give them a bad image..
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On the subject of servicing, just had my interim service done today, free 10 plate Golf TDI and free bottle of longlife oil sat in the footwell apon me collecting the car today to my surprise :surprised:. Nice touch in customer service...
Im glad they dont seem to Test drive cars on service these days, cus no doubt there are a few Young Technitions or test pilots around, and im glad that this doesnt happen, or hasnt happened with mine today, even didnt wash it, as i requested them not to this time out.
Peter Cooper Hedge End today have done a great job :happy2: which has changed since my last dealings with them in the past. Much improoved.
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I have never had a trouble free main dealer experience....
This time, I took my car in for it's 4th longlife service. They did a time and distance service :fighting: I asked why it had not been given long life oil,
"we just did what was in the log book. The other services were time and distance".
I looked in the log book and all 3 previous services are clearly marked as longlife :congrats:
To cap it all off, they've curbed one of my new wheels. I'm picking it up in an hour after having the oil replaced again FOC, but I have to wait until the 19th before the service manager is back to hear about my wheel :sad1:
I had the same thing happen to me on my 4th service, specifically asked for long life oil to be used. When i checked the service book before leaving it was ticked 'no'. I went back and queried this and was told they do not use anything other than long life oil, so i posed the question why was it ticked no when all other services were ticked yes. did not get a sensible answer, but i did get her to tick long life oil used and initial it, so i'm really not sure what exactly was used. I have read on here that all VW service centres were told they should only use long life and nothing else !!!!! Each one seem to have there own rules. Chris
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Ive given up on the dealers!!!! buying anything from them couldnt be anymore helpful an polite from sales department bend over backwards for you, getting work done, service, repair work etc forget it, muppets!! havent got clue too many times ive been messed around, work not done properley, wrong oil used, parts not in stock while the car on the ramp, work not done what asked for???? ive had fun at :laugh: (vw stealers ) :fighting: :fighting: