MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Andy on December 23, 2008, 02:21:59 pm
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took my golf in to Lookers for a mot..when i collected the car,they said they have done a software update on the car..told them my car had been remapped & your update will have took it of..Lookers said they have to do the update..or they are liable for it!..told them they should have rang me first
VW customer service said i should of told them it had been remapped..i said well i didn't bring it for a software update,just a mot
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gutted!!
dont even get me started on VW dealers, cant be arsed with a rant and my blood is boiling as im typing this, even thinking about them. :angry015:
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know what you mean..phoned chipped uk who remapped the car...looks like a drive to thier hq to get it put back on
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know what you mean..phoned chipped uk who remapped the car...looks like a drive to thier hq to get it put back on
they doing it for free?
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thats just it,if the software up grade in my car is different it will cost between £50 to £100 but if its the same they said they will just put it back on..i will wait to the new year now & get the chipped uk agent to put it back on has its a 3 hour drive to thier hq
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i would have gone mental!! id also say to them that you have to pay for a new map and try and get some cash off them :angry015:
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chipped uk should be able to just put the same map back on the car surely?
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chipped uk said if the software update hasn't changed any thing then yes they can put the same map on but if they have to write or alter the map then they will charge me which is fair enough
I wish i got the st3 of chipped uk now :sad: the only good thing is my car passed its mot
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pissed of for you mate hope you get it sorted out. i am sure they will c/uk will put it back on for you :santa:
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Surely you can't expect them to phone you for a software update that isn't going to cost you anything? I would of made sure they were aware the car had a map before they touched it.........................
Hope you get it sorted without to much hassle! :happy2:
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doesn't matter if the soft ware was free or not..i would of expected a phone call as it only went in for a mot not soft ware update's
yes they did know it had been mapped thats the daft thnk about it thou
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Sorry you didn't make that clear. At the end of the day if your car wasn't mapped (which 95% aren't) you would have expected them to do it while they had it. If you had of got back to collect the car and they asked you to re-book it for a five min update that would just be wasting everyone's time.
If you left specific instruction not to software update the car then I too would be upset.
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Sorry to hear of this mate!
What car do you have and did they give the the details of the update i.e. the code number?
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I've come across this many times in the past.
I've told my dealers that mine is remapped (nah, get away, you don't say! - sarcy buggers they were :laugh:)
They don't have to enter any software to your car that you don't want them to. They do however assume by default that you do want the upgrades. This leaves it down to the owner to tell them otherwise. :happy2:
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It's like them washing your car. They'll do it unless you tell them not to.
But if they knew it'd been remapped, then I think that's scandalous!
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Sorry you didn't make that clear. At the end of the day if your car wasn't mapped (which 95% aren't) you would have expected them to do it while they had it. If you had of got back to collect the car and they asked you to re-book it for a five min update that would just be wasting everyone's time.
If you left specific instruction not to software update the car then I too would be upset.
oops sorry to cause confusion..def told them it had been remapped..wouldn't of minded if they had done thatSorry to hear of this mate!
What car do you have and did they give the the details of the update i.e. the code number?
not sure what the update was..don't think they do
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The new map will be different so if you go back to CUK they can either use the old map, after all it worked fine before, or update the new file. If CUK use the old map then you'll lose any effects of the new update done by the dealer.
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My car was often the first in the UK to have revised ECU software for DSG GTIs back when it was still under warranty.
To keep a car within the warranty, the most recent software from VW must be loaded by the dealer.
Happened to me about three or four times... each time I just let Superchips know and emailed them my map with my Bluefin, and within 24 hours they would get back to me with a revised mapping which I uploaded to the car. Great stuff :happy2:
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BIT OF A UPDATE ON THIS..
spoke to the manager...he was very under standing.explained the situation & what had happend...he said they should of rang me first before the software update was done...told him it was going on the rolling road on monday to see if i have lost power
He said get a print out of the results and keep him informed about it
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had my car on the rolling road at motorscope today & the update vw did,has took the remap of & put my car back to standard mode..in the morning i have an appointment with the manager
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Have you had the map re-installed?
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no not had the remap installed as yet,the agent that did it is not back at work til the 5th of jan
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Update 28th jan 2009
the agent of chipped uk came out to where i worked on the 6th jan& scanned the ecu-he said"the update vw did was showing it was different codeing to the previous one i had on-i had to pay £150 to get a new map"
got the map back on the car-feels better than before any way took the it did befreciept to the manager at lookers on the 6th jan "he said he will have to send it to head office & it will take about a fort night"
today"28th jan" got a cheque of them for £195
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I think chipped-uk should have done this gratis. Superchips updated me for free three or four times when VW put a new map on my car and overwrote my one.
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I think chipped-uk should have done this gratis. Superchips updated me for free three or four times when VW put a new map on my car and overwrote my one.
Very true. Apr updated me for free as well.
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VW did the same to me last year and prosport turned it back on for us when we noticed it was not on at a rr day :rolleye:
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So a good result in the end fella, but again I echo what others have said and feel your map should of been restored FOC. :happy2:
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hmm I don't like the sound of that, I think I will try and get my map backed up as its Custom Code and it took a day to complete the mapping.
I don't want to be forking out for another days worth of mapping!
:sick:
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they said because the remap had to be reworked & wasn't the same as the orig thats why they charged me (but in the long run i got my money back)if i went down to their hq & the map was the same they would of put it on foc
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It's what comes of buying cheap in the first place.
Many of these places, especially agents for larger companies simply buy files from them at a trade rate, these are often encrypted or 'once only'. Essentially your car would have been running a newer revision of software than previously so he would have had to request a new file.
I know REVO offer a similar system of credit linked to the interface, the agent uploads the map which removes the credit from their account. In the case of a re-write of the same car they then have to apply to REVO for a credit back to their account.
Once you have the equipment many people will sell you a file -
http://chiptunawarehouse.com/ecutools/serve.php
At the end of the day it's all money so many of these companies will take on almost anyone as an agent to ensure a greater market penetration.
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Perhaps a better explantion of what I'm trying to say is here -
SPI-Wizard Master software features :
These features allow the Master to encrypt files based on rolling code technique or on credit basis. Files will be locked to the Slave device under this Master. Files encrypted with the rolling code technique will be valid for one flash only. After flashing the file a new code will be generated inside the device . Files encrypted based on credits can be used until the Slave device runs out of credits.
Additional features are enabled in this version including e-mail generator for requesting files from the Master, Return to standard code generator, credit generator and more.
http://chiptunawarehouse.com/ecutools/spiwizard-master-software-p-122.html
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Guys,
As I've just ordered a Bluefin handset can someone clarify the position on these dealer software upgrades for me for future reference? Once I've installed the new map, if the dealer installs an upgrade that 'overwrites' it can I not just reinstall the enhanced map from the handset when I get the car home, or will this not work if the 'basic' map is different from the original? Does it make any difference if I uninstall the enhanced map before taking the car into the dealer (I intend to do this anyway whenver the car goes in for work). Do I need to upload the new 'basic' map to Superchips each time this happens for them to provide a revised 'new'one?
Hope this makes sense!! As you can tell I'm a little confused by all this!
Thanks,
Shaun
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if the dealers software upgrade wont let you reapply the map all you do is contact Superchips and they will allow the software to be reapplied to the car, and this should be free too :happy2:
If you take it in for service etc, just take the map off the car using handset, then when you pick the car up (usually in the VW car park if your like me LOL) just use handset to put map back on, no need to upload map to superchips
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they said because the remap had to be reworked & wasn't the same as the orig thats why they charged me (but in the long run i got my money back)if i went down to their hq & the map was the same they would of put it on foc
@Shaun as well - my map had to be reworked after it had been overwritten by VW as well. The two files were not the same; I whipped the new VW file onto my Bluefin and sent it to Superchips, always within 24 hrs (one case within 2 hrs!) I got a revised "fast" map back, always free of charge. Now that is excellent customer service.
Shaun, do not try to reinstall the "fast" map back on - it will not work and the ECU will get upset. Best thing to do is to download the new VW map and send to Superchips where they can adjust it.
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Great. Thanks for that additional information.
Just out of curiosity, though, why is this necessary? Surely Superchips don't re-work their upgrade maps every time VW distribute a software update?? Or do they?
When my handset arrives do I first have to upload my original map onto it and email it to Superchips? And if so do they then amend the upgrade software they send me to reflect my specific original map?
This is all fascinating!!
Thanks,
Shaun
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Superchips modify their maps every time a VW update is released.
Each car has a slightly different map on it from factory. Superchips is the only company that allows you to retain your original map. When you get your Bluefin, plug it into the car; it will download the ECU file. Send this to superchips using the software provided, they will tweak this map to their latest standards and send it back to you (within 24 hours, but I've found that I often got 2-6 hour turnarounds). Your bluefin will retain both your customised map as well as your original map.
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Thanks, cmdrfire. Very helpful.
This forum's brilliant!
Cheers,
Shaun