MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Knobby on January 26, 2010, 08:53:07 pm
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Hi Guys,
As I am sure alot of you are aware many people have been experiencing problem with their DSG boxes and its costing people who’s cars that are out of warranty a small fortune to get repaired.
VW UK/Audi UK only warrant the DSG box for a 3 year period, again I am sure alot of you are aware that VW of America have now increased the DSG warranty to 10 years / 100,000 miles, a group of us feel that VW UK / Audi UK should also increase UK DSG cars to 10 years /100,00 miles.
To aid our protest we have set up a website for DSG owners to register their DSG faults, once we have a large amount of supports and registered faults we shall approach VW UK/Audi UK about increasing the warranty, if this fails we shall contact Watchdog or a national paper for further help.
The website is www.DSGwoes.co.uk, please sign up and register your faults. If you could spread the word about the site with other DSG owners this would also be appreciated.
It’s unfair that VW/Audi should expect their customers take the cost of repair when they themselves should have designed the DSG box to last the life of a car! Make a stand with us!
Many thanks
Knobby.
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Great idea, touch wood my dsg has been perfect so far but it scares the sh*t out of me so hopefully people with issues will get involved :happy2:
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I'm pretty sure i need a new mechatronic unit for mine :sad1:
Gets a little jerky in first and reverse when its hot or been in traffic a while, so will have to pay a visit to the dealer sometime soon i guess..
Great idea for the site though, hopefully we may see a recall like the one in the US fingers crossed :happy2:
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Thanks for your support..
If you could help spread the word it would be greatly appreicated. Want to get as many faults registered as possible.
:)
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I'm pretty sure i need a new mechatronic unit for mine :sad1:
Gets a little jerky in first and reverse when its hot or been in traffic a while, so will have to pay a visit to the dealer sometime soon i guess..
Great idea for the site though, hopefully we may see a recall like the one in the US fingers crossed :happy2:
Get a fault registered on the site please :)
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Just sold my GTi after a catalogue of unscheduled failures from aircon to electrical items, a probably perfectly serviceable DSG box managed to totally convince me with some random growly noises that it was on its way out. So I never operated outside of auto, never tried launch control and generally took it easy. This is NOT the reason why I bought a DSG car, just couldn't bare the £3k bill if it went wrong.
A 3 year warranty is too short for that gearbox, I loved it but just cant afford the risk. I wont have another DSG car outside of warranty.
Got a manual car coming in 6 weeks, it wont be as much fun but I'll enjoy it more.....
Good idea on the website
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Knobby, do you have an indicative deadline your working towards contacting VW?
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Don't forget Briskoda.net Knobby - Quite a lot of DSG's over there now.
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I had a Mechatronics module replaced at about 6,000 miles under warranty.
I think that attempting as much as a 10-year warranty is probably too ambitious and I can hear VW decision makers laughing at the proposal and consequently dismissing the whole.
On the otherhand, German carmakers might want to express their pride in their products and also gain a marketing advantage by an extended DSG warranty.
Obviously a modified car, even with just an ECU remap, won't qualify.
I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.
I don't want to sound pessimistic but that's how I see the reality. If DSG boxes were failing at a more dramatic rate then it would be a different story, but the DSG is a success story.
Don't hold your breath!
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I actually think that if you get enough support and can afford some advice you could pull this off.
If it's offered on a like for like product in the US because of a problem with that product then a good legal team might swing it.
However , I do see it only being limited to certain chassis numbers so it might only be for cars built at the time VWOA have quoted in their letter. Who Knows??
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I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.
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I don't want to sound pessimistic but that's how I see the reality. If DSG boxes were failing at a more dramatic rate then it would be a different story, but the DSG is a success story.
And where is it your getting your info from Robin on failure rates, i cant see how you know whats going on in terms of failure's. :chicken:
From what i can tell it seems there are many DSG boxes with problems at the moment, and a lot of people also wont bother reporting slight faults, or even notice them in the normal world that us lot dont live in. :smiley:
So unless you have some factual numbers i dont believe you are qualified to make the statement you have. :fighting2:
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I actually think that if you get enough support and can afford some advice you could pull this off.
If it's offered on a like for like product in the US because of a problem with that product then a good legal team might swing it.
However , I do see it only being limited to certain chassis numbers so it might only be for cars built at the time VWOA have quoted in their letter. Who Knows??
....Indeed, who knows? - It's certainly worth a go: Nothing ventured, nothing gained.
American legal eagles seem to have sharper claws and be more aggressive, or at least the legal system seems that way. But a good legal specialist onboard could make a big difference. Otherwise it's just a bunch of people signing a petition and what percentage of DSG owners will that represent?
Establishing more precisely which range of DSG versions are suffering from faults surely increases the chances of a more favourable response.
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I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.
Based on prices my dealership have given me very recently: -
Mechantronic unit is around £1,000
Complete DSG Gearbox £4,000
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I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.
I don't want to sound pessimistic but that's how I see the reality. If DSG boxes were failing at a more dramatic rate then it would be a different story, but the DSG is a success story.
And where is it your getting your info from Robin on failure rates, i cant see how you know whats going on in terms of failure's. :chicken:
From what i can tell it seems there are many DSG boxes with problems at the moment, and a lot of people also wont bother reporting slight faults, or even notice them in the normal world that us lot dont live in. :smiley:
So unless you have some factual numbers i dont believe you are qualified to make the statement you have. :fighting2:
....The question of factual numbers (statistics) works both ways: We don't actually know what percentage the known failures represents. Perhaps we should have a forum poll, but even then it would be reliant on everyone casting a 'vote'. It'll be interesting to see how many registered faults the linked site gets and subsequently what the percentage is.
I did say that "I stand to be corrected", TC.
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I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.
Based on prices my dealership have given me very recently: -
Mechantronic unit is around £1,000
Complete DSG Gearbox £4,000
....Good to know (and to be corrected) :happy2:
My VW dealer said "about £900" to me on Saturday morning, but I didn't realise he was only referring to the Mechatronics Module.
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I think that attempting as much as a 10-year warranty is probably too ambitious
^^^ VW did this off their own back in the US and in doing so have set the precedent.
And besides, why should a product be deemed 'faulty' enough to require a 10 year warranty in the US and only 3 years in the UK? IT's the SAME product...
It's VW who have actioned a 10-year period, not just some disgruntled DSG car owners plucking the number from thin air.
Show me a petition and I'll sign it... if you'll let manual owners sign it! :laugh:
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A damn good idea this. More national awareness needed though , like an article in the national press or motoring monthlys. I had my mech unit replaced recently but would be livid if it were out of warranty ! There's quite obviously a manufacture or design flaw which is affecting many cars. How many more are unspoken of too ?
Chris.
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Mercedes do a fantastic seven speed automatic operating at high internal pressures in much the same way as DSG, I have driven a CLK equipped car with it in and the changes were seemless, I appreciate that its the opposite end of the performance scale than a DSG car but they have had a catalogue of failures with many of the problem cars being put right outside of the warranty period.
Its a new technology which has yet to mature, until it does and if VW want to charge a premium for DSG (Im fairly certain DSG boxes dont cost too much over a manual to physically produce) then they need to warranty it for as long as it takes to reach that level of maturity that owners like me dont feel compelled to sell their car when they "suspect" that its on the way out.
If the box had a 5 or 7 or 10 year warranty I'd have repaired the aircon/power steering/door lock as it was I banged out of a car I enjoyed. Im buying another (manual) VW but it could easily have been an RS focus or an Alfa Brera - they need to understand its affecting their brand loyalty
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I think that attempting as much as a 10-year warranty is probably too ambitious
^^^ VW did this off their own back in the US and in doing so have set the precedent.
And besides, why should a product be deemed 'faulty' enough to require a 10 year warranty in the US and only 3 years in the UK? IT's the SAME product...
It's VW who have actioned a 10-year period, not just some disgruntled DSG car owners plucking the number from thin air.
....Thanks, I didn't know that it was VW who had actioned it as 10-years but thought it was just the great disgruntled plucking a number.
From VW's point of view they could also improve matters by supplying and allowing replacement of various parts in the DSG box but perhaps there are technical reasons for needing to keep components as a set.
Personally a DSG problem wouldn't stop me buying another VW nor another DSG equipped one. All motor vehicles can have problems and most of the manufacturers behave similarly.
As I've had a problem I'll be registering on the link in due course.
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Mercedes do a fantastic seven speed automatic operating at high internal pressures in much the same way as DSG, I have driven a CLK equipped car with it in and the changes were seemless, I appreciate that its the opposite end of the performance scale than a DSG car but they have had a catalogue of failures with many of the problem cars being put right outside of the warranty period.
....The Mitsi Evo X SST also has a similar system and it's seamless too. Personally the fact that it was seamless is something I didn't like about it - I like to know when the gear is shifting.
But that's besides the point. What have Mercedes done for customers about their outside warranty issues?
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How do I go about registering a fault or peculiar behaviour on the site?
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I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.
Based on prices my dealership have given me very recently: -
Mechantronic unit is around £1,000
Complete DSG Gearbox £4,000
Statlers 2nd hand DSG boxes £500
worth a punt if out of warranty
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Statlers 2nd hand DSG boxes £500
worth a punt if out of warranty
How do you/Statlers know you haven't just bought My gearbox or Steve P's or Beddies - odds are they're off a car for a reason and not just cos its been involved in an accident even if it was salvage it might be a bad one anyway.
A lot of this is down to hearsay and rumour which is destroying the products reputation, as an old boss of mine once said - dont let the facts get in the way of a good story....
VW need to act - not because of bust gearbox's because of the damage its doing to their brand. A 5 year warranty is simply a piece of paper - if the product works well and is good for purpose after 3 years it wont cost them a single penny will it?
Is the DSG box generally good for purpose? Personally I think not regardless of how good it is on any given Sunday
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USA customers have always enjoyed better terms than us Brits. With the mk4 1.8T engine for example they would replace coil packs out of warranty in the US as they were recognised as a weak point - UK owners? Nada. Same was true for the mk 4 window clips, these were replace FOC in the USA regardess of milage / warranty as VW USA recognised they were badly designed but in the UK? Nada.
I notice in the service booklet there is reference to a scheme where everytime the car is serviced the warranty is extended to the next service, then there is a disclaimer stating this is not applicable to UK customers....
Were getting the brown and smelly end of the stick I fear... :sad1:
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Exactly, If you read the letters its VW of america doing the warranty extension. You have to remember how these branches of the company work in these instances. I do think that these letters should be brought to the UK motoring press attension though.