MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Shamm on January 15, 2017, 11:00:35 am
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I am annoyed at the fact they cant do anything about it and others getting the rust issue sorted without a probIem any help guys????? Also i do not know how to upload a pic on here so iv copied the email from vw about the rust:
Thank you for your email. I am sorry to hear that your visit to Citygate Volkswagen proved disappointing.
The 12 year Body Protection Warranty is applicable to corrosion which works its way from the inside to the outside of the vehicle. Any corrosion which has been caused as a result of external influences such as accident damage or stone chips is excluded from this warranty. I apologise you were advised that the vehicle would not be covered due to no maintenance being carried out at the site. The Warranty Administrator has empowerment to be able to make a determination if the corrosion can be repaired under the terms of the 12 year Body Protection Warranty.
Due to the nature of your comments I would refer you for a second opinion. Due to the age of the vehicle, and no determination how the failure has occurred, I would suggest that it is unlikely there will be any support from Volkswagen UK.
I am sorry for the disappointment this may cause.
I would like to thank you for taking the time to contact Volkswagen UK.
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To put your pics on here you need to join a photo hosting site such as photobucket then use the insert image button up there ^
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Alright cheers bud
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It depends on the dealership if you take it to a dealer with many different brands eg vw seat bmw, there's a better chance you'll get it covered by warranty
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Rust where? On the wings?
They definitely get replaced so long as the paint depth test is a pass. It doesn't have to have a dealer history to qualify. The paint depth test is going by the theory that humans can't spray as thinly, or as uniformly as robots, so is a good sign of accident damage.
If the car is rusty elsewhere, such as a tailgate, sill, or panel other than the wings, your chances are slim I'm afraid.
That kind of blanket "Get lost, we're not interested" letter sucks. How do they expect people to buy another VW (which is what they want) based on a response like that?
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@Pudding (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=10733) yeh the rust is on both wings and on abit starting on the door seal
i have tried to get it covered and no luck i dunno what else to do now and how the email i copied be saying its accident damage
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@willni (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=18056) yeh thanks ill try that or i might even go to different city or another branch
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Try another dealer. If your wings and bonnet have the factory paint thickness, they can't get out of it. Tell them you will pull together dozens of cases of successful claims from forums to support your case if they start to suck teeth with you.
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Mine were initially declined until I got in touch with VW UK and waved the TSB at them, eventually they replaced them free of charge as a good will gesture. As long as the wings haven't had paint on them before you have a strong case, basically don't take no as an answer.
The guy who runs this website helped me a lot, has lots of useful info on there: http://www.corroding-volkswagens.com/
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Love that website name :grin:
Some pretty shocking rust on there though!
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I just got both my wings replaced last month 100% cost covered under warranty by Cameron's is n Perth. I also claimed for the 2 rear arches as they've started to show signs of corrosion just at the bumper. VW offered to go 50/50 on these as a good will gesture as it was caused by the bumper flexing, but my share was £430 just for a local repair on both sides.
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The bumper rubbing the paint off is still a design flaw which should be covered under the 12 year warranty really, but 50/50 is better than being slapped round the face with a wet Salmon I suppose!
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@GTIEagles (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11011) what you mean waved tsb at them
And yeh that website is very use full thanks for that
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@GTIEagles (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11011) what you mean waved tsb at them
And yeh that website is very use full thanks for that
This is the TSB: http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf
It proves that VW are aware of the wings as being a known fault, they couldn't really argue with me after I mentioned it!
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@GTIEagles (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=11011) i dunno if its a dumb question but should i show them that is that what you done ?
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:popcornsoda:
I didn't actually physically show them anything. I mentioned it to them after the tried to fob me off and suddenly they changed their tone! Don't get angry with them as they aren't likely to listen to you, stay to the point and provide plenty of evidence.
VW UK were actually really helpful, you get assigned a case manager who will liase between you and the dealership and they basically make things happen.
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I think some dealers have been taught to say no initially, and then it's like "Oh OK then" after the customer contacts UK HQ.
This disparity in claim behaviour is really frustrating. I just rolled up, showed them the car, and within 15 minutes it was paint depth checked and booked in for a replacement wing. 2 days later I got the car back with a perfect job done, 100% accurate paint match. Couldn't be happier with that.
And then I read about plenty of people being fobbed off, it's really irritating and doesn't surprise me being the UK. If this was in the US or Germany, yep, no quibbles at all.
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Thats true its like they are puppets they say what they are told not whats right, well im still waiting for there reply :thinking:
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It seems pot luck as to whether the dealership with make your life difficult or not. It's definitely worth trying multiple dealers if you have the luxury of having a few nearby.
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Ill have to try a few more but the thing is no time
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I have just been through this - VW went to the ends of the earth to wriggle out of the warranty and dug up that the car had been repaired previous to my ownership (by VW btw) - and as such they were not obliged to honour the warranty.... even though VW themsilves repaired it !! Tossers.
Has nayone got a wing for sale ? :signLOL:
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I'm about to give this a go, booked in for the photos and paint depth checking on Thursday. Initially I think they tried to make it sound as though I was the first person in the world to raise the issue about rusty wings but once they saw I knew exactly what the issue was they seemed to change tone a bit.
No idea on if it's had any paint work done before so wish me luck!
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Keep us updated on how it goes but dont give up
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Where's the pics OP? :smiley:
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Went down to submit a claim today but it doesn't look promising, the wing paint depth is over 500microns in places so the guy said it had been painted in the past. Not sure how those paint depth meters work and if the bodywork was rusty underneath it would cause an incorrect reading?
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They measure an un-rusty part, anything over 120 indicates paint that wasn't put on by a factory robot.
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Went down to submit a claim today but it doesn't look promising, the wing paint depth is over 500microns in places so the guy said it had been painted in the past. Not sure how those paint depth meters work and if the bodywork was rusty underneath it would cause an incorrect reading?
Exactly what happened to me - they found out through thier own records that the door skin on the panel next to wing had had a repair and was blended into the wing so not is same state as left factory - ironically it was vw that did the repair... they will try and wriggle out of the warranty - I am toying with raising a small claims action as they have really pi&&ed me off!
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Its bound to have less paint on it if its got rust on it growing i feel your pain im still waiting on an email back from them i suggest you go and try anoyher dealer?
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I wonder if the paint depth test accounts for the clear coat and wear and tear? How much of the paint thickness reduces over the years with detailing?
Here's an idea VW - Date stamp the body panels (or laser etch them or what ever) with serial numbers that can be traced back to a build date, instead of this vague paint test.
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Its bound to have less paint on it if its got rust on it growing i feel your pain im still waiting on an email back from them i suggest you go and try anoyher dealer?
It's time - but just wont buy VAG again - shame as great car...... let down by petty aftersales and aftercare... it will cost £400 for proper fix (not using ebay repro ready painted wings) - I will have the other side checked now to get revenge :)
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Pretty sure the paint on mine was around 110 - 150 in the various places they measured it.