Post by: jgalla89 on April 10, 2018, 09:44:15 am
Newbie here, see http://www.mk5golfgti.co.uk/forum/index.php/topic,116513.0.html
Recently purchased the car and have noticed some slight bubbling under the paint on the front arches around 10p in size on one side and 5p in size on the other. Have done loads of internet research and seen other peoples experiences and armed myself with a bit of info to go down to the VW local to me to test the water and see whether I'm going to have to pay for it myself to be done.
I rang the other day and spoke to someone who said that it was a 12 year guarantee but they have now changed it to 10 years but are now doing an extra 2 years goodwill on a case by case basis. They did say bring it down so they can have a look at it.
Car is a 2007 (57) is around 10.5 years old now. Just wondering if anyone else has had much success recently with any warranty claims on paintwork as I feel like I'm going to get fobbed off now they have mentioned this 10 years!
Post by: DavGTI on April 10, 2018, 08:52:32 pm
Post by: Gazza747 on April 10, 2018, 09:27:25 pm
Post by: jgalla89 on April 11, 2018, 09:35:45 am
Post by: biffboy81 on April 11, 2018, 11:24:18 am
I had mine replaced in January also a 2007 model by agnews in Belfast. When I phoned up and asked about the 12 years they also told me it was 10 with an extra 2 years good will. Take it down to them they will measure paint depth to make sure it hasn’t been reaprayed before and if it’s all good they should contact you with a date to leave it in to have them replaced. It may take a few months to hear back I contacted them August 2017 dropped it in a few days later to have the paint depth checked and then they got back to me around January this year to have them changed.
Im in the same boat though mine is August 2006 going down too Agnews when the V5 eventually arrives. Did you get any hassle from them or are they ok about it?
Post by: Tattooroo on April 11, 2018, 06:38:06 pm
Post by: jaylufc17 on April 12, 2018, 11:05:27 am
rang vw and they said 10 years and could not do anything under warranty. luckily a garage by my work sorted it for £50
Post by: loop on April 12, 2018, 08:50:30 pm
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Post by: DavGTI on April 12, 2018, 10:07:26 pm
I had mine replaced in January also a 2007 model by agnews in Belfast. When I phoned up and asked about the 12 years they also told me it was 10 with an extra 2 years good will. Take it down to them they will measure paint depth to make sure it hasn’t been reaprayed before and if it’s all good they should contact you with a date to leave it in to have them replaced. It may take a few months to hear back I contacted them August 2017 dropped it in a few days later to have the paint depth checked and then they got back to me around January this year to have them changed.
Im in the same boat though mine is August 2006 going down too Agnews when the V5 eventually arrives. Did you get any hassle from them or are they ok about it?
No mate no hassle at all. Just booked in for the appointment the guy came out and checked the paint depth took a few notes and said everything was dead on and that he would send his info on to Volkswagen and I would hear back soon. Although like I said it was about 5 months later. A few people on here have used agnews in Belfast with no hassle.
Post by: pudding on April 13, 2018, 03:22:09 pm
Got an ‘05, don’t fancy my chances as it’s over 12 years old now
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To be fair genuine front wings (I wouldn't use cheap pattern ones) + paint isn't mega money. Depends how much you love the car I guess.
Post by: jgalla89 on April 13, 2018, 03:33:29 pm
Are the pattern parts that bad then?
Been looking round and saw eurocarparts was around £120 quid for the pair. Will look at a cost from VW or see if I can get some rust free ones from eBay.
Post by: pudding on April 13, 2018, 05:37:22 pm
The reason for using genuine is the factory Electrophoretic coating process, which I doubt pattern stampings have. It's the grey 'paint' you see on everything underneath. Without that the panels will rot away in no time.
Post by: jgalla89 on April 13, 2018, 05:48:34 pm
I'm sure I remember the genuine wings being around £150 each last time I enquired, but could have gone up since. It was a few years ago.
The reason for using genuine is the factory Electrophoretic coating process, which I doubt pattern stampings have. It's the grey 'paint' you see on everything underneath. Without that the panels will rot away in no time.
Thanks for the advice, will bare that in mind if I have no luck with VW
Post by: pudding on April 13, 2018, 05:52:46 pm
Post by: jgalla89 on April 14, 2018, 02:04:23 pm
One thing that was slightly concerning is that he said this 12 year guarantee (10 years plus 2 years goodwill) has changed. He said as of January 2018 VW UK decided to stop offering the 2 years goodwill. But he said he’d put the claim in and see what happens.
So fingers crossed they agree to the work or I’m not sure if I’ve got much of a leg to stand on if they come back and reject now this 2 year goodwill has been stopped!
Post by: jgalla89 on April 16, 2018, 10:45:33 am
There reasons are that:
Im not on the VMS (what is this? Im a recent owner of the car and they said they could see the car has been to them consistently throughout its life) and would have needed to have owned the car for 6-7 years to have had a good claim as we are now in the 2 year goodwill. They reckon this is to stop people buying the cars to get the arches repaired (sounded like an excuse to me).
Bit annoying but I've asked for the details to escalate it further but not sure what hope I have!
Post by: colesey on April 16, 2018, 11:42:16 am
Post by: jgalla89 on April 16, 2018, 11:48:38 am
Just find it strange that a 12 year warranty is in the handbook but all of a sudden its now 10 years plus 2 years goodwill, why doesn't it just say that in the warranty book!
End of the day I'll see where I get with it, its only cost me my time and ill decide whether I pay VW to do it or an Independent body shop.
Post by: TheBALDpuma on April 19, 2018, 09:39:52 am
Testing...
I was trying to post this...
I have noticed a very small amount of bubbling on my rear offside wheel arch. I'm wondering if this is something that a) is likely to get much worse, b) is something I can do something about to halt any further bubbling and c) whether this is claimable under the 10 year corrosion warranty (58 plate car).
I'm aware that it's only a tiny thing at the moment, but I've owned a ford puma that started out like this but got very very bad!
Also, any thoughts on what's causing the straight scratches on my sill under my door? It's definitely got worse in my ownership but I have no idea how I'm causing it. I'm certain it's not me treading on it as I never tread on this part, and if I did drag my foot on it, surely I wouldn't just get this line of parallel scratches, perpendicular to to bodywork...
http://s1356.photobucket.com/user/TheBALDpuma/media/IMG_20180419_085244_zpsygmv6jyt.jpg.html?sort=3&o=2
http://s1356.photobucket.com/user/TheBALDpuma/media/IMG_20180419_085248_zpsjh4ceots.jpg.html?sort=3&o=1
http://s1356.photobucket.com/user/TheBALDpuma/media/IMG_20180419_085322_zps2qhjijkr.jpg.html?sort=3&o=0
Post by: TheBALDpuma on April 19, 2018, 09:40:25 am
Post by: andy7ven on April 19, 2018, 05:18:44 pm
As to the other posts about the wings both mine are horrendous and are getting worse, noticed them back in 2012... Trust VW Wolverhampton/Stourbridge wouldn't even entertain the idea of putting a claim in, despite the fact i've took the car to them since 2009 had timing belt and water pump, cam follower changed 3 times (every 4 years) had a service plan since 2009 ect and spent god knows how much there at least £2-3k in parts and other repairs... Bugger off to another dealership with a bodyshop was the attitude :laugh: :surprised: :sad1: Just going to get them done out my own pocket as theres other slight dings/scratches (malicious) on the doors...
Post by: pudding on April 19, 2018, 06:05:54 pm
VW UK’s goodwill appears to be based on both how much you personally have spent with their service network in the past and, possibly more importantly, how much you are likely to spend in the future.
I think there is some truth in that. Mine has been serviced at dealers from new and they know me well from my weekly parts purchases :grin:
My wing claim went through immediately and I got the car back 2 days later with a perfect paint match. It isn't often I praise dealers, but that experience did restore my faith in them.
Post by: jgalla89 on April 20, 2018, 09:42:17 am
Not holding out much hope but we shall see...
Post by: pudding on April 20, 2018, 11:07:10 am
Post by: jgalla89 on April 20, 2018, 11:21:19 am
I find Twitter is the most effective way at getting things moving. All companies hate bad publicity.
I hadn't thought of that, maybe something to consider.
Post by: willk86 on April 20, 2018, 11:40:23 am
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Previous owner purchased and lived in Nottingham
Post by: willk86 on April 21, 2018, 12:14:45 pm
). He was annoyed for me lol, basically said each car he has to turn down, his workshop misses out on 6.5 hours of work that VW would of paid for. He offered the number for VW customer services for me to try and persue it but I know a body panel repair shop locally that will sort me out. Just wanted something for nothingSent from my SM-G930F using Tapatalk
Post by: pudding on April 21, 2018, 12:21:02 pm
Post by: jgalla89 on April 21, 2018, 04:50:19 pm
I wonder how many people knew the '12' year warranty was only 10 actual years, and 2 'maybe' years at the time of purchase? Bloody con artists!
I know I wouldn’t mind if it actually said this in writing but it seems they have just decided that the last 2 years will be on a case by case basis!
I chased up VW customer services by live chat and they hadn’t assigned my case to anyone so hadn’t replied to my email. They have now assigned a case manager and will have an answer by Tuesday night the latest.
Not sure what my options are if they say no, prob just have to suck it up and take the car elsewhere to be sorted.
Post by: jgalla89 on April 23, 2018, 11:46:01 am
Dear Mr Gallagher
Following your email dated on 16 April regarding the corrosion on your vehicle, I can confirm the outcome of my investigation. I am sorry for the delay in my written response.
I appreciate that your expectations of reliability and build quality are high when you purchase a Volkswagen and that any failure is most disappointing. However, as with all manufacturers, it is always possible for an issue to arise during a component’s lifetime. It is for this reason that all new Volkswagens are supplied with a comprehensive three-year manufacturer’s warranty or 12-year body protection warranty.
The 12-year warranty covers corrosion that begins inside the vehicle’s body and works its way out. West Bridgford Vertu Volkswagen has confirmed that the issue with your vehicle arose because the protective covering of the paintwork of your vehicle was compromised. This allowed water to penetrate under the paint work, causing corrosion from the outside in. The issue is therefore not covered by the 12-year warranty. It would have been covered by your vehicle’s three-year warranty, which has now expired.
When the warranty on a vehicle has expired, our retailers are empowered to look into a goodwill gesture if they feel it is appropriate. In order for them to do this they will need to diagnose and repair the vehicle. We cannot overturn their decision.
I appreciate that this is not the response for which you had hoped, but trust that I have clarified the reasoning behind my decision. Thank you for contacting Volkswagen UK.
Kind regards
Feels like a fob off to me, not really sure what options I have now....apart from get it done myself
Post by: jgalla89 on April 23, 2018, 12:09:36 pm
Now all of a sudden VW UK are saying the claim has been rejected because the paintwork has being compromised??
Post by: jgalla89 on April 24, 2018, 04:08:35 pm
Also mentioned that VW west bridgford seemed to be contradicting themselves as there initial reason for rejecting my warranty claim was due to me not owning the car long.
Just had a phone call from VW UK and they took a few details about the car off me and said they were going to be getting in touch with VW west bridgford on Thursday to find out exactly why they had rejected my warranty claim.
Also seem very interested in the name of the person there who had said that the warranty was only 10 years plus 2 years goodwill.
Not sure what the outcome is going to be, said they are going to contact me Friday.
Post by: jgalla89 on April 27, 2018, 02:43:23 pm
1. I’m a recent owner- I bought the car sold as seen
2. The area of rust is not under the 12 year guarantee only a 3 year which is crap to me!
3. The area is a moving part so not a manufacturing fault:
Woman wasn’t very helpful when I said I wasn’t happy, just said take it to the ombudsman.
So think I’m out of options now!
Post by: Roczen on April 27, 2018, 04:31:09 pm
Post by: Juliand on April 27, 2018, 05:09:05 pm
Just had a call from VW and The woman there said they were Not going to put a claim in. Because
1. I’m a recent owner- I bought the car sold as seen
2. The area of rust is not under the 12 year guarantee only a 3 year which is crap to me!
3. The area is a moving part so not a manufacturing fault:
Woman wasn’t very helpful when I said I wasn’t happy, just said take it to the ombudsman.
So think I’m out of options now!
This is cobblers....
1. recent owner is irrelevant, sold as seen does not invalidate any warranty
2 / 3. 12 year warranty should apply, so long as it's not been re-painted by anyone. It is a manufacturing fault and VW have a service bulletin on it. I think they use a gadget to measure the paint depth. Have you got to the bottom of how they say the paint / bodywork was compromised?
I think in many instances, it's down to luck with who you deal with.
Post by: jgalla89 on April 27, 2018, 05:24:41 pm
And they have come to the the conclusion that the paint bubbling and rust underneath is edge and fold so would only have come under the 3 year warranty. They are now closing the case so looks like I’m gonna have to suck it up and pay for it myself
Post by: DavGTI on April 27, 2018, 09:41:13 pm
Just had a call from VW and The woman there said they were Not going to put a claim in. Because
1. I’m a recent owner- I bought the car sold as seen
2. The area of rust is not under the 12 year guarantee only a 3 year which is crap to me!
3. The area is a moving part so not a manufacturing fault:
Woman wasn’t very helpful when I said I wasn’t happy, just said take it to the ombudsman.
So think I’m out of options now!
Yeah that does sound pretty ridiculous. I only owned my car for less than 2 months and they honoured the warranty.
Post by: jgalla89 on April 28, 2018, 01:06:07 pm
Went down to a local spray place near me that has a good reputation and they quoted me £500 to spray 2 supplied new wings including blending to the doors and also to respray my whole boot.
Also went to the local TPS and they have quoted me £230 all in for 2 new genuine wings.
So looking about £750 all in which isn’t as bad as I thought so will be looking to book in over the next few months.
Post by: colesey on April 28, 2018, 04:43:34 pm
https://www.ebay.co.uk/itm/VW-Golf-mk5-2004-08-New-Drivers-Passenger-Front-Fender-Wings-Painted-LC9Z/142424635704?fits=Model%3AGolf%7CPlat_Gen%3AMK+V&epid=558132778&hash=item21292b7938:g:aVgAAOSwXYtYz~wY
Post by: jgalla89 on April 28, 2018, 06:26:15 pm
You could also buy a couple of prepainted wings off ebay for £179.
https://www.ebay.co.uk/itm/VW-Golf-mk5-2004-08-New-Drivers-Passenger-Front-Fender-Wings-Painted-LC9Z/142424635704?fits=Model%3AGolf%7CPlat_Gen%3AMK+V&epid=558132778&hash=item21292b7938:g:aVgAAOSwXYtYz~wY
Cheers for the link might have a look at eBay to
Post by: rich83 on April 28, 2018, 07:52:28 pm
You could also buy a couple of prepainted wings off ebay for £179.
https://www.ebay.co.uk/itm/VW-Golf-mk5-2004-08-New-Drivers-Passenger-Front-Fender-Wings-Painted-LC9Z/142424635704?fits=Model%3AGolf%7CPlat_Gen%3AMK+V&epid=558132778&hash=item21292b7938:g:aVgAAOSwXYtYz~wY
Thats fine until you fit them and find the paint doesnt match.
Post by: jgalla89 on April 28, 2018, 07:57:32 pm
You could also buy a couple of prepainted wings off ebay for £179.
https://www.ebay.co.uk/itm/VW-Golf-mk5-2004-08-New-Drivers-Passenger-Front-Fender-Wings-Painted-LC9Z/142424635704?fits=Model%3AGolf%7CPlat_Gen%3AMK+V&epid=558132778&hash=item21292b7938:g:aVgAAOSwXYtYz~wY
Thats fine until you fit them and find the paint doesnt match.
I did think that, Tbh for an extra 50 quid it’s probaly worth just buying them from TPS