MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: gillm on February 10, 2010, 06:33:49 pm

Title: massive thanks to redrobin and milltek
Post by: gillm on February 10, 2010, 06:33:49 pm
right to set the picture .

i have had a milltek tbe on my car since dec 05 and over the years the downpipe has broke a few times . milltek did cover the costs of repairs but sadly it broke again , and me being me didnt contact then again and just every now and again winged on the  forum about it .

now moving on to sat after helping robin out with his engine cover , we were chatting about things and my milltek came up . i then in turn  moaned about it and robin said he would have a word (by the way robin does not work for them but like to help everyone out with feedback on products and has a good relationship with them) .

and moving onto today i just had a phone call from phil at milltek (bloody nice chap) who is replacing my down pipe free of charge , and i learnt that back in 2007 milltek changed the design from mine to a more suitable design .


IM OVER THE FLIPPING MOON  :jumpmove:


ROBIN THANK YOU  :notworthy:
Title: Re: massive thanks to redrobin and milltek
Post by: Hurdy on February 10, 2010, 06:37:10 pm
Do you get to keep the old one too :wink:

Well done Robin :congrats:
Title: Re: massive thanks to redrobin and milltek
Post by: MAT ED30 on February 10, 2010, 06:37:47 pm
Do you get to keep the old one too :wink:

Well done Robin :congrats:

de cat  :evilgrin:
Title: Re: massive thanks to redrobin and milltek
Post by: Phil Mcavity on February 10, 2010, 07:13:49 pm
Echo that Gilly, same has happened for me today . My Downpipe ive bought second hand with a cracked exhaust flange is also being sent to them on friday to have a look at.

Never know may get a new one out of this, fortunatly Robin introduced me to Phil Millington at Autosports show and i asked him about sourcing a 2nd hand downpip/cat for phylis, he tried directing to me speak to some dealers, but having spoke to him today about my situation with my Ex Warranty pipe that seems to have identified, i may end up with a new downpipe/cat for my £250 spent.

Again Thanks Robin for your efforts. Fingers crossed for a possitive outcome.

If this comes off, remember to wear your sandles at the next forum Gathering :wink:. Ref our phone convo  :laugh:
Title: Re: massive thanks to redrobin and milltek
Post by: scarpicus on February 10, 2010, 07:15:37 pm
RedRobin the forum hero

http://www.mk5golfgti.co.uk/forum/index.php?topic=11621.0
Title: Re: massive thanks to redrobin and milltek
Post by: JPC on February 10, 2010, 07:16:43 pm
My dads milltek dp and system on his r8 has just broken. Can I have a new one too?? Lol
Title: Re: massive thanks to redrobin and milltek
Post by: markymark on February 10, 2010, 07:48:48 pm
My dads milltek dp and system on his r8 has just broken. Can I have a new one too?? Lol
Jay please tell me your dad hasnt got an R8? :drool:
Title: Re: massive thanks to redrobin and milltek
Post by: 182_blue on February 10, 2010, 08:17:34 pm
Good to hear RR helped you, its worrying the amount of people that are getting cracked bits on Milteks though !!
Title: Re: massive thanks to redrobin and milltek
Post by: Beddie on February 10, 2010, 08:24:24 pm
Good to hear RR helped you, its worrying the amount of people that are getting cracked bits on Milteks though !!
Funny you should say that, my ED30 Milltek tailpipes have cracked around the tips after only 5 months  :sad1:
Spoke to Milltek yesterday and i've got to take it down to Awesome for them to have a look whereupon Milltek 'Will decide whether i have a warranty claim or not'... ???  :confused:
Title: Re: massive thanks to redrobin and milltek
Post by: SteveP on February 10, 2010, 08:38:53 pm
Good to hear RR helped you, its worrying the amount of people that are getting cracked bits on Milteks though !!
Funny you should say that, my ED30 Milltek tailpipes have cracked around the tips after only 5 months  :sad1:
Spoke to Milltek yesterday and i've got to take it down to Awesome for them to have a look whereupon Milltek 'Will decide whether i have a warranty claim or not'... ???  :confused:

That's not a great initial response but is probably most representative of their "normal" customer service.

The old saying of "it's not what you know, it's who you know" springs to mind.
Title: Re: massive thanks to redrobin and milltek
Post by: danishmkvgti on February 10, 2010, 08:48:26 pm
Good to hear RR helped you, its worrying the amount of people that are getting cracked bits on Milteks though !!

X2
Title: Re: massive thanks to redrobin and milltek
Post by: 182_blue on February 10, 2010, 08:52:50 pm
Good to hear RR helped you, its worrying the amount of people that are getting cracked bits on Milteks though !!

X2

its not just golf owners, i know alot of Focus st owners had issue with them too !!!, its one of the reasons i have never indulged
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 10, 2010, 08:55:32 pm
 :popcornsoda: :popcornsoda:

Good to hear RR helped you, its worrying the amount of people that are getting cracked bits on Milteks though !!

X2

its not just golf owners, i know alot of Focus st owners had issue with them too !!!, its one of the reasons i have never indulged


Any links to the threads on the Focus sites?
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 10, 2010, 08:58:46 pm

The old saying of "it's not what you know, it's who you know" springs to mind.


....Yes, that's something I learnt many moons ago, probably at school, and which helped me throughout my business working life. It's even how I counted Harrods among my clients, Steve.

The thing is that this forum is a real community and we all help each other in many various ways whenever we can. If I can I help you guys and I also help the guys like Milltek who help me - We all help each other - It's called a Win-Win, no losers.

I know I'm not the only one here who derives a great pleasure from helping others.

:grouphug:
Title: Re: massive thanks to redrobin and milltek
Post by: markymark on February 10, 2010, 09:01:51 pm
Nice one Robin, its nice to know there are still plenty of people out there willing to help others! This forum certainly isnt short of them either! :happy2:
Title: Re: massive thanks to redrobin and milltek
Post by: Beddie on February 10, 2010, 09:02:25 pm
Yeah i must admit to being a little concerned about the initial response tbh, guess i just assumed that a 5 month old £400 exhaust with a 'lifetime guarantee' would be replaced without question or suspicion...  :confused:
I will however reserve final judgement until i have been down to Awesome at the weekend and had Millteks decision as to whether it is a warranty claim or not etc, so heres hoping for a good result  :scared:
Title: Re: massive thanks to redrobin and milltek
Post by: SteveP on February 10, 2010, 09:09:02 pm

The old saying of "it's not what you know, it's who you know" springs to mind.


....Yes, that's something I learnt many moons ago, probably at school, and which helped me throughout my business working life. It's even how I counted Harrods among my clients, Steve.

The thing is that this forum is a real community and we all help each other in many various ways whenever we can. If I can I help you guys and I also help the guys like Milltek who help me - We all help each other - It's called a Win-Win, no losers.

I know I'm not the only one here who derives a great pleasure from helping others.

:grouphug:

Here we go again :indifferent: :indifferent:

As normal you have missed my point Robin. It's good that people have ultimately received the right level of service from a company, but in the interests of balance the valid point remains it's a shame that certain companies can't treat all customers in the same way, and that it takes direct contact into someone very senior to what most people feel is an acceptable level of service.

Reusing the Harrods example, it doesn't matter who you are, every customer through the door is made to feel special and with the aim to make sure they are all treated in the same manner.

It's also great to hear of forum member's helping each other. :happy2:
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 10, 2010, 09:36:45 pm

The old saying of "it's not what you know, it's who you know" springs to mind.


....Yes, that's something I learnt many moons ago, probably at school, and which helped me throughout my business working life. It's even how I counted Harrods among my clients, Steve.

The thing is that this forum is a real community and we all help each other in many various ways whenever we can. If I can I help you guys and I also help the guys like Milltek who help me - We all help each other - It's called a Win-Win, no losers.

I know I'm not the only one here who derives a great pleasure from helping others.

:grouphug:

Here we go again :indifferent: :indifferent:

As normal you have missed my point Robin. It's good that people have ultimately received the right level of service from a company, but in the interests of balance the valid point remains it's a shame that certain companies can't treat all customers in the same way, and that it takes direct contact into someone very senior to what most people feel is an acceptable level of service.

Reusing the Harrods example, it doesn't matter who you are, every customer through the door is made to feel special and with the aim to make sure they are all treated in the same manner.

It's also great to hear of forum member's helping each other. :happy2:

The valid point being that people would not require any assistance by RR if Milltek products had not cracked..................

I believe the Forum is best served by unbiased reporting, and people making up their own minds.

 :happy2:
Title: Re: massive thanks to redrobin and milltek
Post by: Hedge on February 10, 2010, 09:43:29 pm
My tip cracked and after contacting JKM Milltek sent 2 new ones to replace my existing ones.
Jim suggested that he have a go at repairing the existing ones (2 concentic pipes, welded, ground and polished) as replacing could be a bit hit and miss.

30 minutes of welding, grinding and polishing and they looked as good as new and have been fine since..  :happy2:

Once again these things happen, but it is how it is dealt with that matters more.
Title: Re: massive thanks to redrobin and milltek
Post by: Poverty on February 10, 2010, 09:45:16 pm
Its been going through my local VAG scene, especially at prept meetings that milltek do seem to be failing alot recently. Doesnt seem to stop people spending their hard earned on the stuff though. I cannot comment personally, just feedback from friends.
Title: Re: massive thanks to redrobin and milltek
Post by: chungster on February 10, 2010, 09:47:57 pm
but didn't Phil the head honcho at Milltek tell gillm that "the design was changed in 2007 to avoid the cracking issue"

it seems the problem still exists in quite a big way!

so....what's the alternative to Milltek for our cars then?? Blueflame?
Title: Re: massive thanks to redrobin and milltek
Post by: Poverty on February 10, 2010, 09:49:33 pm
but didn't Phil the head honcho at Milltek tell gillm that "the design was changed in 2007 to avoid the cracking issue"

it seems the problem still exists in quite a big way!

so....what's the alternative to Milltek for our cars then?? Blueflame?

blueflame, capristo, eurojet, apr, pipewerx, pipercross
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 10, 2010, 10:07:24 pm

It's also great to hear of forum member's helping each other. :happy2:


....Thankyou. At least you appreciate that.
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 10, 2010, 10:11:09 pm
but didn't Phil the head honcho at Milltek tell gillm that "the design was changed in 2007 to avoid the cracking issue"

it seems the problem still exists in quite a big way!

so....what's the alternative to Milltek for our cars then?? Blueflame?

blueflame, capristo, eurojet, apr, pipewerx, pipercross


....Do you really think that they don't have their failures too?
Title: Re: massive thanks to redrobin and milltek
Post by: Poverty on February 10, 2010, 10:12:36 pm
but didn't Phil the head honcho at Milltek tell gillm that "the design was changed in 2007 to avoid the cracking issue"

it seems the problem still exists in quite a big way!

so....what's the alternative to Milltek for our cars then?? Blueflame?

blueflame, capristo, eurojet, apr, pipewerx, pipercross


....Do you really think that they don't have their failures too?

Wait, did I say that? Or is that a question for chungster?
Title: Re: massive thanks to redrobin and milltek
Post by: gillm on February 10, 2010, 10:17:31 pm
think you lot are missing the point .
Title: Re: massive thanks to redrobin and milltek
Post by: Greeners on February 10, 2010, 10:19:46 pm
think you lot are missing the point .

I do to!  :confused:

Title: Re: massive thanks to redrobin and milltek
Post by: chungster on February 10, 2010, 10:23:25 pm
so what you're saying is they're all rather crap then!

i'll stick to the OEM set up  :signLOL:

customer service on fixing a problem is one thing. But if a company continues to dish out a product that fails due to bad design and are doing f all about fixing it properly (thru correct design)....well sorry but that's just poor in my book.

 
Title: Re: massive thanks to redrobin and milltek
Post by: gillm on February 10, 2010, 10:26:36 pm
lee thats where i failed . after the 1st time it broke i never got back to them . how will they ever know if they are not informed ? i must admitt i have said things about my milltek on here but now they know the issue they are more then willing to help
Title: Re: massive thanks to redrobin and milltek
Post by: Poverty on February 10, 2010, 10:26:59 pm
but didn't Phil the head honcho at Milltek tell gillm that "the design was changed in 2007 to avoid the cracking issue"

it seems the problem still exists in quite a big way!

so....what's the alternative to Milltek for our cars then?? Blueflame?

blueflame, capristo, eurojet, apr, pipewerx, pipercross


....Do you really think that they don't have their failures too?

no I dont, but that wasnt what chungster asked.
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 10, 2010, 10:30:11 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fwww.cartoonstock.com%2Flowres%2Fdre1105l.jpg&hash=7c9fe72e8313edf0bd0bfebea0e6040b1bbaab41)
Title: Re: massive thanks to redrobin and milltek
Post by: Phil Mcavity on February 10, 2010, 10:32:23 pm
think you lot are missing the point .

I do to!  :confused:

This has gone off on some Tangent here. Just wanted to thanks along with Gillm from Robins efforts to help us both.
Its a rare thing these days for someone to do more then you would ever ask and do a very kind gesture for us both. Shame to start to ruin this thread guys with other experiances that have no meaning to the thread.




Title: Re: massive thanks to redrobin and milltek
Post by: Poverty on February 10, 2010, 10:33:17 pm
natural thread progression imo. Takes nothing away from redrobin.
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 10, 2010, 10:35:03 pm

I believe the Forum is best served by unbiased reporting, and people making up their own minds.

 :happy2:

....The different and even opposite opinions being expressed in this very thread are a very clear indication that indeed people here do make up their own minds. I agree that that's how it should be.

I don't understand your reference to "unbiassed reporting" because I think that's what gets posted on this forum too. Unless of course you mistake the expression of positive enthusiasm for something or some company as a bias.

I'm very grateful indeed to be thanked for my efforts and extremely happy to be able to help occasionally but I'm now off to see a movie!

 :drinking:
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 11, 2010, 09:26:28 am

I believe the Forum is best served by unbiased reporting, and people making up their own minds.

 :happy2:

....The different and even opposite opinions being expressed in this very thread are a very clear indication that indeed people here do make up their own minds. I agree that that's how it should be.

I don't understand your reference to "unbiassed reporting" because I think that's what gets posted on this forum too. Unless of course you mistake the expression of positive enthusiasm for something or some company as a bias.

I'm very grateful indeed to be thanked for my efforts and extremely happy to be able to help occasionally but I'm now off to see a movie!

 :drinking:

The reference to unbiased reporting was made to promote the forum as a free site; by free I mean that we are not beholden to any site sponsors.

RR I would like to know - have you had any problems with Milltek exhausts?  I know that you have done development work for Milltek.

 I do find that your enthusiasm for various garages/tuners/manufacturers can sometimes over shadow the experiences that others have had.

I and others have had several problems with VWR and other tuners, given them chance to rectify, which they have done, but I will still report the facts.  I have found that cust service once engaged, is usually good, but why is it needed at all?

I believe that your relationship with Milltek needs publicising to promote the unbiased nature of the forum.

  :happy2:
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 11, 2010, 11:41:23 am

The reference to unbiased reporting was made to promote the forum as a free site; by free I mean that we are not beholden to any site sponsors.

RR I would like to know - have you had any problems with Milltek exhausts?  I know that you have done development work for Milltek.

 I do find that your enthusiasm for various garages/tuners/manufacturers can sometimes over shadow the experiences that others have had.

I and others have had several problems with VWR and other tuners, given them chance to rectify, which they have done, but I will still report the facts.  I have found that cust service once engaged, is usually good, but why is it needed at all?

I believe that your relationship with Milltek needs publicising to promote the unbiased nature of the forum.

  :happy2:


....To answer your questions, Dave, and for anyone else who is interested:

Firstly, I am not beholden to anybody, be they company or forum or individual, and I am totally independent.

MILLTEK:

Yes, I have had problems with Milltek exhaust products. In fact, it's how I had first direct contact with them and how my excellent relationship with them started several years ago. I have already publicly reported problems.

Yes, I have also done product testing for Milltek and various other car industry companies as well. As in all pre public release testing I consider I have a primary duty to report back to manufacturer/company and not to the public until a product is launched. This is done informally and as a matter of trust. Confidentiality can often be important where there is commercial competition - In the case of Adobe, for example, I have signed a 6-page non-disclosure document.

I am not the only member of this forum to do pre public release testing and it's to everyone's benefit as a result.

My excellent relationship with Milltek, and other companies/tuners etc, continues. As an enthusiast who knows a lot of people and who consequently has a lot of contacts, I am able to network and help both people who are customers/end-users and manufacturers/resellers.

As someone whose working life experience has been decades of relationships with the 'top honchos' of companies from international conglomerates to one-man bands, I am not phased and I understand the value of personal relationships and friendships. As a consequence of my friendship with Phil Millington, Milltek MD, and my friendships and acquaintances with forum members, I can often see both sides of a problem and can sometimes be a help to both parties. This thread is an appreciative thankyou for my recent efforts. I cannot control the outcome but it is surely better than leaving someone to whinge without solving their problem.


RELATIONSHIPS:

Again as a result of my life experience, I am a 'people' person: I believe that any organisation, be it user forum or commercial company, is chiefly what it is as a result of the people and individuals who form that organisation. Consequently my relationships with those I get on with in companies are no different than those I get on with here on a user forum. I am a man of peace (who often has to fight verbal battles to keep the peace!) and if I can help people by networking to solve problems etc then I think that's good.

Just as I have experienced and continue to experience excellent relationships with some companies, I also have had bad experiences with others and in the interests of balance I am happy to list them, though I don't see what good that would do in this context.

I can't help the expectations and prejudices that others might have - That's for them to resolve.


RR's ENTHUSIASM:

You say that you find that my enthusiasm for various garages/tuners/manufacturers can sometimes overshadow the experiences that others have had. You have already answered this yourself: People here are intelligent enough to make up their own minds about what they read about various products/services etc.

It's surely inevitable that different individuals will have different and opposite experiences and report them accordingly. It's important to realise that some of the opinions about poor customer service that people have may be brought on by their own expectations and attitudes.

I make no apology for being an enthusiastic and positive-thinking person - In fact I feel blessed that I am.

You ask why is customer service needed at all? - Simply because we are human. Need I say more?

 
Can I go now, please? I need to have breakfast and clean my car's arse in readiness for VC's Fast sticker.  :smiley:

Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 11, 2010, 12:23:53 pm

The reference to unbiased reporting was made to promote the forum as a free site; by free I mean that we are not beholden to any site sponsors.

RR I would like to know - have you had any problems with Milltek exhausts?  I know that you have done development work for Milltek.

 I do find that your enthusiasm for various garages/tuners/manufacturers can sometimes over shadow the experiences that others have had.

I and others have had several problems with VWR and other tuners, given them chance to rectify, which they have done, but I will still report the facts.  I have found that cust service once engaged, is usually good, but why is it needed at all?

I believe that your relationship with Milltek needs publicising to promote the unbiased nature of the forum.

  :happy2:


....To answer your questions, Dave, and for anyone else who is interested:

Firstly, I am not beholden to anybody, be they company or individual, and I am totally independent.

MILLTEK:

Yes, I have had problems with Milltek exhaust products. In fact, it's how I had first direct contact with them and how my excellent relationship with them started several years ago. I have already publicly reported problems.

Yes, I have also done product testing for Milltek and various other car industry companies as well. As in all pre public release testing I consider I have a primary duty to report back to manufacturer/company and not to the public until a product is launched. This is done informally and as a matter of trust. Confidentiality can often be important where there is commercial competition - In the case of Adobe, for example, I have signed a 6-page non-disclosure document.

I am not the only member of this forum to do pre public release testing and it's to everyone's benefit as a result.

My excellent relationship with Milltek, and other companies/tuners etc, continues. As an enthusiast who knows a lot of people and who consequently has a lot of contacts, I am able to network and help both people who are customers/end-users and manufacturers/resellers.

As someone whose working life experience has been decades of relationships with the 'top honchos' of companies from international conglomerates to one-man bands, I am not phased and I understand the value of personal relationships and friendships. As a consequence of my friendship with Phil Millington, Milltek MD, and my friendships and acquaintances with forum members, I can often see both sides of a problem and can sometimes be a help to both parties. This thread is an appreciative thankyou for my recent efforts. I cannot control the outcome but it is surely better than leaving someone to whinge without solving their problem.


RELATIONSHIPS:

Again as a result of my life experience, I am a 'people' person: I believe that any organisation, be it user forum or commercial company, is chiefly what it is as a result of the people and individuals who form that organisation. Consequently my relationships with those I get on with in companies are no different than those I get on with here on a user forum. I am a man of peace (who often has to fight verbal battles to keep the peace!) and if I can help people by networking to solve problems etc then I think that's good.

Just as I have experienced and continue to experience excellent relationships with some companies, I also have had bad experiences with others and in the interests of balance I am happy to list them, though I don't see what good that would do in this context.
I can't help the expectations and prejudices that others might have - That's for them to resolve.


RR's ENTHUSIASM:

You say that you find that my enthusiasm for various garages/tuners/manufacturers can sometimes overshadow the experiences that others have had. You have already answered this yourself: People here are intelligent enough to make up their own minds about what they read about various products/services etc.

It's surely inevitable that different individuals will have different and opposite experiences and report them accordingly.

I make no apology for being an enthusiastic and positive-thinking person - In fact I feel blessed that I am.

You ask why is customer service needed at all? - Simply because we are human. Need I say more?

 
Can I go now, please? I need to have breakfast and clean my car's arse in readiness for VC's Fast sticker.  :smiley:



RR thank you for your reply.

I for one can see huge benefit of you reporting your experiences, both poor and good.  Your car is heavily Modded, I would see huge forum gains in the reporting of such difficulties.

I know you are a positive person, but I feel the effect of you reporting the poor detail will make the forum a better place, and more information about various items cannot be a bad thing?

You accused me of promoting the negative aspects of some of my mods, I was not being negative, just showing the whole picture.

Do you think it fair for you not to report on various poor aspects of development items you have fitted, due to commercial confidentiality?  Perhaps in that case it would be more beneficial to the manufacturer for you not to report at all?

Thanks once again for the reply.

Title: Re: massive thanks to redrobin and milltek
Post by: JPC on February 11, 2010, 12:28:41 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdeadon.files.wordpress.com%2F2007%2F07%2Fgroup-hug.jpg&hash=8aaed05e4bd60fd0c1d6198d2621ddbe4bee088e)
Title: Re: massive thanks to redrobin and milltek
Post by: VC on February 11, 2010, 01:21:06 pm
i genuinely laughed out loud at that ^^^  :signLOL:
Title: Re: massive thanks to redrobin and milltek
Post by: micky 32 on February 11, 2010, 01:35:11 pm
I have had a lot of quality issues with my Milltek. Firstly the middle box had a blow when i fitted it. There was weld missing at one of the joints where it goes into the box, they hadn't fully welded all the way around, so i said ok i just put a spot of weld on it and it was fine. I also had sealing problems at the joints, sealing paste did help. Every few hundred miles i had to straighten the back box and eventually i put a weld spot on the joint to stop it moving. Not to mention it tries to pull itself apart.

 My old Golf, the back box after 3 years the bracket broke off. Of course because i couldn't find the receipt they wouldn't change it, an excuse really because why do you need a receipt when there is a lifetime warranty?? Luckily i managed to get it welded.
Title: Re: massive thanks to redrobin and milltek
Post by: Greeners on February 11, 2010, 01:41:17 pm
I have had a lot of quality issues with my Milltek. Firstly the middle box had a blow when i fitted it. There was weld missing at one of the joints where it goes into the box, they hadn't fully welded all the way around, so i said ok i just put a spot of weld on it and it was fine. I also had sealing problems at the joints, sealing paste did help. Every few hundred miles i had to straighten the back box and eventually i put a weld spot on the joint to stop it moving. Not to mention it tries to pull itself apart.

 My old Golf, the back box after 3 years the bracket broke off. Of course because i couldn't find the receipt they wouldn't change it, an excuse really because why do you need a receipt when there is a lifetime warranty?? Luckily i managed to get it welded.

I had a similar problem with my back box 'moving' after a few days and this also had to be spot welded. This was fitted by a local garage who have no experience in fitting aftermarket equipment. I have recently changed my back box (not due to a problem I may add) and this was fitted by VWR who have vast experience in fitting Milltek. No spot welds required and it hasn't budged a mm!  :happy2:
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 11, 2010, 01:43:19 pm

RR thank you for your reply.

I for one can see huge benefit of you reporting your experiences, both poor and good.  Your car is heavily Modded, I would see huge forum gains in the reporting of such difficulties.

I know you are a positive person, but I feel the effect of you reporting the poor detail will make the forum a better place, and more information about various items cannot be a bad thing?

You accused me of promoting the negative aspects of some of my mods, I was not being negative, just showing the whole picture.

Do you think it fair for you not to report on various poor aspects of development items you have fitted, due to commercial confidentiality?  Perhaps in that case it would be more beneficial to the manufacturer for you not to report at all?

Thanks once again for the reply.


....I'm really appreciative that we can discuss such subjects openly and with such great respect for each other.

Slight misunderstanding perhaps in that I'm not against your honest reporting including negatives. Ambiguous choice of words on my part? A niggle I had about just one particular post/comment? I don't know but please understand that I'm not generally anti the negatives. I don't feel we should debate it with a detailed post mortem either.

In my opinion it's entirely fair not to report on various poor aspects of development items I have fitted, due to commercial confidentiality. By being in a public arena, not only can it potentially give commercial competitors an unfair advantage but it also betrays trust. However, for example I can now report that Milltek's powdercoated tips which I tested were unsatisfactory and that the ceramic coated versions after my testing were found to be very satisfactory and are now available.

I usually ask the manufacturer how confidential a subject is and respect their answer accordingly.
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 11, 2010, 02:09:02 pm

RR thank you for your reply.

I for one can see huge benefit of you reporting your experiences, both poor and good.  Your car is heavily Modded, I would see huge forum gains in the reporting of such difficulties.

I know you are a positive person, but I feel the effect of you reporting the poor detail will make the forum a better place, and more information about various items cannot be a bad thing?

You accused me of promoting the negative aspects of some of my mods, I was not being negative, just showing the whole picture.

Do you think it fair for you not to report on various poor aspects of development items you have fitted, due to commercial confidentiality?  Perhaps in that case it would be more beneficial to the manufacturer for you not to report at all?

Thanks once again for the reply.


....I'm really appreciative that we can discuss such subjects openly and with such great respect for each other.

Slight misunderstanding perhaps in that I'm not against your honest reporting including negatives. Ambiguous choice of words on my part? A niggle I had about just one particular post/comment? I don't know but please understand that I'm not generally anti the negatives. I don't feel we should debate it with a detailed post mortem either.

In my opinion it's entirely fair not to report on various poor aspects of development items I have fitted, due to commercial confidentiality. By being in a public arena, not only can it potentially give commercial competitors an unfair advantage but it also betrays trust. However, for example I can now report that Milltek's powdercoated tips which I tested were unsatisfactory and that the ceramic coated versions after my testing were found to be very satisfactory and are now available.

I usually ask the manufacturer how confidential a subject is and respect their answer accordingly.


Utterly disagree.  We then only get to hear on how 'brilliant' the item is, and not the downsides, hence my thoughts that development items should not be reported on.

If you only have the positive aspects, then surely you have commercial interests to the manufacturer?  To tell 1/2 the story is plain and simple just being economical with the truth.

It is unfair to the other manufacturers that this unbiased and un-sponsored forum be used as a vehicle to promote only the positive aspects of their items.

Not fair at all IMO.

I for one will continue to report good and bad points on Mods, which I feel is in the best interests of the forum.



Title: Re: massive thanks to redrobin and milltek
Post by: Greeners on February 11, 2010, 02:18:03 pm
Surely the whole point of a ''development item'' is to find faults and rectify, so what would be the point in reporting a fault to other forum members when a product that is not ready for market?  :confused:

Or am I missing the point somewhere??  :chicken:
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 11, 2010, 02:22:43 pm

Utterly disagree.  We then only get to hear on how 'brilliant' the item is, and not the downsides, hence my thoughts that development items should not be reported on.

If you only have the positive aspects, then surely you have commercial interests to the manufacturer?  To tell 1/2 the story is plain and simple just being economical with the truth.

It is unfair to the other manufacturers that this unbiased and un-sponsored forum be used as a vehicle to promote only the positive aspects of their items.

Not fair at all IMO.

I for one will continue to report good and bad points on Mods, which I feel is in the best interests of the forum.


....Er?  :confused:

I'm saying that I would not report on a manufacturer's product I was testing until that product was on public release.

You wrote:

Quote
"..hence my thoughts that development items should not be reported on"

Are we not saying the same thing?  :confused:

IMO it should be exactly as Greenouse says:

Surely the whole point of a ''development item'' is to find faults and rectify, so what would be the point in reporting a fault to other forum members when a product that is not ready for market?  :confused:

Or am I missing the point somewhere??  :chicken:

For example, I did not comment on Revo's DSG software until it was released publicly. Others here behaved in the same way.

If you read my reviews, I list pro's and con's just like everyone else does, including yourself.
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 11, 2010, 02:28:01 pm
I have had a lot of quality issues with my Milltek. Firstly the middle box had a blow when i fitted it. There was weld missing at one of the joints where it goes into the box, they hadn't fully welded all the way around, so i said ok i just put a spot of weld on it and it was fine. I also had sealing problems at the joints, sealing paste did help. Every few hundred miles i had to straighten the back box and eventually i put a weld spot on the joint to stop it moving. Not to mention it tries to pull itself apart.

 My old Golf, the back box after 3 years the bracket broke off. Of course because i couldn't find the receipt they wouldn't change it, an excuse really because why do you need a receipt when there is a lifetime warranty?? Luckily i managed to get it welded.

I had a similar problem with my back box 'moving' after a few days and this also had to be spot welded. This was fitted by a local garage who have no experience in fitting aftermarket equipment. I have recently changed my back box (not due to a problem I may add) and this was fitted by VWR who have vast experience in fitting Milltek. No spot welds required and it hasn't budged a mm!  :happy2:

....Hopefully I'm not giving away any secrets when I report that Milltek are very aware of the shortfalls of some of the resellers and workshops and that many problems arise due to poor installations. To that end they are investing in further developing their own factory premises and encouraging more direct contact with customers.
Title: Re: massive thanks to redrobin and milltek
Post by: Aparoon on February 11, 2010, 02:28:07 pm
Surely the whole point of a ''development item'' is to find faults and rectify, so what would be the point in reporting a fault to other forum members when a product that is not ready for market?  :confused:

Or am I missing the point somewhere??  :chicken:

Agreed
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 11, 2010, 03:00:42 pm
Surely the whole point of a ''development item'' is to find faults and rectify, so what would be the point in reporting a fault to other forum members when a product that is not ready for market?  :confused:

Or am I missing the point somewhere??  :chicken:

Agreed

RR wrote - In my opinion it's entirely fair not to report on various poor aspects of development items I have fitted, due to commercial confidentiality.

But Robin you report on the good aspects......................  Ceramic tips louder boxes etc, but not on incorrect length exhaust hangers.....

Aparoon and Nath, That is the whole point, I am saying keep any milltek development reports away from this forum, and get the reporting back to open and honest, which will help all involved and those who will visit the forum in the future.   Good reporting without the poor aspects is not telling the whole story.

wait until released, then report all facts, good and bad.

 :happy2:





Title: Re: massive thanks to redrobin and milltek
Post by: Greeners on February 11, 2010, 03:12:10 pm
My head hurts!  :chicken:
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 11, 2010, 03:30:17 pm
My head hurts!  :chicken:

 :chicken: :chicken:
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 11, 2010, 03:40:30 pm

My head hurts!  :chicken:


....So does mine! Enough said methinks - I've answered questions about how I stand in all of this - Let people make up their own minds.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2FRedRobin_05%2FRED_INK%2FAspirinHeadache.jpg&hash=229c2ea5963c0e3d468cf9a0002f0ec842152251)
Title: Re: massive thanks to redrobin and milltek
Post by: tony_danza on February 11, 2010, 04:49:13 pm
Matt Damon.
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 11, 2010, 05:14:38 pm

Matt Damon.


....  :confused: As in "Apologies to Matt Damon, we ran out of time"? or something else?

I saw something on Stephen Fry's QI programme which gave a name for when an internet forum thread exhausts its discussion and a picture of Mr Hitler is posted, any Hitler pic, to signify no more to be said. 
Title: Re: massive thanks to redrobin and milltek
Post by: Hedge on February 11, 2010, 06:31:00 pm
Nearly but not quite.  :laugh:

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdata2.blog.de%2Fmedia%2F433%2F712433_05f2e0b29a_l.jpg&hash=9b66b9405a8e86cd64cdb403866856120e0f45d9)
Title: Re: massive thanks to redrobin and milltek
Post by: Edition30 on February 11, 2010, 06:49:23 pm
My dads milltek dp and system on his r8 has just broken. Can I have a new one too?? Lol
Jay please tell me your dad hasnt got an R8? :drool:

Still eagerly waiting for an answer on this  :evilgrin:


Not had a read of the whole thread but good on RR for going out of his way to help out I say  :happy2:
Title: Re: massive thanks to redrobin and milltek
Post by: DaveB@Vagbremtechnic on February 11, 2010, 07:09:52 pm

Well this went on a bit didn't it?

To quote Jack Nicholson (Col. Jessup) from a few good men: " I prefer you said thank you, and went on your way"
Title: Re: massive thanks to redrobin and milltek
Post by: markymark on February 11, 2010, 07:30:24 pm
My dads milltek dp and system on his r8 has just broken. Can I have a new one too?? Lol
Jay please tell me your dad hasnt got an R8? :drool:

Still eagerly waiting for an answer on this  :evilgrin:


Not had a read of the whole thread but good on RR for going out of his way to help out I say  :happy2:
Yep me too....... :party:
Title: Re: massive thanks to redrobin and milltek
Post by: micky 32 on February 11, 2010, 09:50:42 pm
I have had a lot of quality issues with my Milltek. Firstly the middle box had a blow when i fitted it. There was weld missing at one of the joints where it goes into the box, they hadn't fully welded all the way around, so i said ok i just put a spot of weld on it and it was fine. I also had sealing problems at the joints, sealing paste did help. Every few hundred miles i had to straighten the back box and eventually i put a weld spot on the joint to stop it moving. Not to mention it tries to pull itself apart.

 My old Golf, the back box after 3 years the bracket broke off. Of course because i couldn't find the receipt they wouldn't change it, an excuse really because why do you need a receipt when there is a lifetime warranty?? Luckily i managed to get it welded.

 

I had a similar problem with my back box 'moving' after a few days and this also had to be spot welded. This was fitted by a local garage who have no experience in fitting aftermarket equipment. I have recently changed my back box (not due to a problem I may add) and this was fitted by VWR who have vast experience in fitting Milltek. No spot welds required and it hasn't budged a mm!  :happy2:

....Hopefully I'm not giving away any secrets when I report that Milltek are very aware of the shortfalls of some of the resellers and workshops and that many problems arise due to poor installations. To that end they are investing in further developing their own factory premises and encouraging more direct contact with customers.


 I can assure you my problems were not due to poor installation.
Title: Re: massive thanks to redrobin and milltek
Post by: QD MBE on February 12, 2010, 07:06:48 am
I have had a lot of quality issues with my Milltek. Firstly the middle box had a blow when i fitted it. There was weld missing at one of the joints where it goes into the box, they hadn't fully welded all the way around, so i said ok i just put a spot of weld on it and it was fine. I also had sealing problems at the joints, sealing paste did help. Every few hundred miles i had to straighten the back box and eventually i put a weld spot on the joint to stop it moving. Not to mention it tries to pull itself apart.

 My old Golf, the back box after 3 years the bracket broke off. Of course because i couldn't find the receipt they wouldn't change it, an excuse really because why do you need a receipt when there is a lifetime warranty?? Luckily i managed to get it welded.

 

I had a similar problem with my back box 'moving' after a few days and this also had to be spot welded. This was fitted by a local garage who have no experience in fitting aftermarket equipment. I have recently changed my back box (not due to a problem I may add) and this was fitted by VWR who have vast experience in fitting Milltek. No spot welds required and it hasn't budged a mm!  :happy2:

....Hopefully I'm not giving away any secrets when I report that Milltek are very aware of the shortfalls of some of the resellers and workshops and that many problems arise due to poor installations. To that end they are investing in further developing their own factory premises and encouraging more direct contact with customers.


 I can assure you my problems were not due to poor installation.
:popcornsoda:
Title: Re: massive thanks to redrobin and milltek
Post by: RedRobin on February 12, 2010, 09:23:51 am
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2FDetailing%2FStickers%2Fsmiley_Spotlight.jpg&hash=bb84e578cfae571cd910232d37475b57ea16474c)

A Massive Thanks for the Massive Thanks, guys!

Very much appreciated and my pleasure to help.
Title: Re: massive thanks to redrobin and milltek
Post by: Greeners on February 12, 2010, 09:34:03 am
^^^^ Ah yes that's what this thread was about!  :wink: :happy2: :pomppomp:
Title: Re: massive thanks to redrobin and milltek
Post by: T88OMM on February 12, 2010, 11:09:55 am
My dads milltek dp and system on his r8 has just broken. Can I have a new one too?? Lol
Jay please tell me your dad hasnt got an R8? :drool:

Still eagerly waiting for an answer on this  :evilgrin:


Not had a read of the whole thread but good on RR for going out of his way to help out I say  :happy2:
Yep me too....... :party:

It was a joke guys!  :laugh: