MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: JJ on August 03, 2010, 05:00:13 pm
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One of my Monza II's on my '57 Mk5 GTi has been infected with the dreaded white worm. The car is still under warranty and was wondering if I am likely to come up against much resistance from my local dealer in trying to get that sorted along with all my corroded VW centre caps? I get the feeling from some previous posts that some dealers are more willing to put things right for folk under warranty than others. I've never had a car with a warranty on it before so I'm on new ground in that respect and don't know how receptive they'll be or how assertive I need to be. I'll make sure the car is spotless when I take it down there to show I'm the caring sort of chap...!
Cheers all.
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if its got white worm and it has not been done by curbing, then your dealer will be happy to replace them, they can charge VW for there time. :happy2:
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Cheers Top Cat :happy2: That gives me some reassurance. I've been going to the same dealer Solihull VW for years and they seem a good bunch.
It's not been kerbed, It looks like a stone chip has cracked the laquer.
Thanks.
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Even if they say no, all you have to do is keep trying dealers, until you find a skint desperate one. :laugh:
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JJ I called into my local dealer today with a small amount of white worm on all 4 of my Monza 2's (Jan '08 car). The warranty manager said that because there were signs of kerbing on my nearside 2 (done before I took ownership) they wouldn't be done. Specifically he said that the guidelines he had to go by were if the worm area was bigger than the kerbed area, VW would replace. If the kerbing was bigger, no go.
So I only get to have the offside pair replaced. No point arguing with him, but I'm not happy. Think I'll be making a phone call to VW. Although I can see their point, I fail to see why I have to put up with wormed wheels when the defect is around the wheel nut recesses, and not around or as a result of kerbing.
:sad1:
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Ha! Thanks for that top tip TC!
Yeah, I can see their point point too Lou. It's worth a phone call though eh? Knowing what you've just told me, I'd be disappointed if my claim wasn't looked upon favourably as it's clearly not kerbing that's caused the white worm. I hope you get it sorted to your satisfaction :smiley:
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The wheels were replaced under warranty on my car a week before i had it so its all down to finding a helpfull dealer :happy2:
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I went down to my local dealer looking to get 1 replaced but ended up getting 3 done!!
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I went down to my local dealer looking to get 1 replaced but ended up getting 3 done!!
I think that's commonly known as a "Result"!
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If Solihull wont replace I know Listers Stratford will. I had all of my centre caps replaced and they said if the wheels go they will do them too! They also said about the badge on the boot handle...... :happy2:
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Cheers markymark. I'll bear that in mind :happy2:
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I've had a chat with VW customer services. They want me to take my car back to the dealer tomorrow so they can have a 'technician's report' & photographs sent to them. I can expect a reply within 2 days.
I'm not quite sure how this is going to pan out. after all, there's very little corrosion. Butit hasn't been caused by the damage, and that's the line I'm taking. The white worm has struck on all the wheels, irrespective of damage. If all else fails, I'll set sail to Stratford...
Sorry to hilack your thread JJ
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When I had my car serviced at 3yrs old I mentioned the wheels as the warranty was about to run out. When I collected the car they informed me they had ordered me 3 new wheels due to white worm, the 4th wheel I'd had refurbed.
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Well, the dealer's taken some photos of the nearside wheels this morning, so we'll wait & see what VW will come up with.
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VW called this afternoon to say that they won't replace the remaining wheels, as 'the corrosion could have been caused by force applied to the wheelnuts'. (Hmm, despite this being a foreseeable situation for wheels, then?). They said that it was the dealer's decision, and although in their view, if the dealer was changing the 2 unkerbed wheels for corrosion away from the rim (which they are), they should be changing all 4. But they can't tell the dealer to do that (oh, really?). And that wheels aren't a VW warranty item.
Kinda (actually hugely) annoyed. Will have to visit the dealer again to have a full & frank conversation about this.
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VW called this afternoon to say that they won't replace the remaining wheels, as 'the corrosion could have been caused by force applied to the wheelnuts'. (Hmm, despite this being a foreseeable situation for wheels, then?). They said that it was the dealer's decision, and although in their view, if the dealer was changing the 2 unkerbed wheels for corrosion away from the rim (which they are), they should be changing all 4. But they can't tell the dealer to do that (oh, really?). And that wheels aren't a VW warranty item.
Kinda (actually hugely) annoyed. Will have to visit the dealer again to have a full & frank conversation about this.
Sounds like their taking the pee to be honest.... that's really poor. What were you supposed to do drive with loose bolts? I would try another dealer and if all else fails get angry with them.
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The wheels were replaced under warranty on my car a week before i had it so its all down to finding a helpfull dealer :happy2:
Or send our misses in and get her talking about white worm. Bamboozled my local dealer and got all 4 replaced just before the warranty ran out after I had tried and failed. :signLOL:
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all 4 of my wheels were corroded around the center caps and they tried to tell me kerbing had caused it (how you can kerb a wheel around all 4 center caps I don't know!), then it was the wheel cleaner that I was using, at which I told them I had bought it from my local dealer. In the end after nearly 9 months, lots of phone calls, lots of emails, lots of letters and help fom the local dealership got them sorted for me!!!
VW UK are rubbish to be kind.
2 weeks after getting the new ones on my wife felt and bang when parking on a side street, got out and saw a bolt sticking out from the kerb stone (looked like a bad repair from council!!), so took photo's and got a claim going through at council insurance now!!
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Update: Visited F Cross & Son VW in Grimsby this morning. They took a look at the wheels and within 2 hours had phoned me to say all 4 are to be changed under warranty. A bit different from JCT 600's warranty managers attitude. So they are swapping the wheels out on 7 September, and will get all my custom from now on.
Interestingly, they explained that if the corrosion isn't related to kerbing, there's no problem regards warranty. Also, wheels in year 1 or 2 are swapped for new. In year 3 they are swapped for refurbished ones. As if I care. Just happy it's sorted.
Well done F Cross Grimsby
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Cool ! just what you want when things arent right ,top dealer who has just gained a customer
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Definately. It took them about 2 minutes of looking at them, then just a wait until the warranty manager arrived. Brilliant. But what I really like is the full length glass wall into the workshop, so you can watch your car being worked on. Nice :wink:
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I've had a bit of a result too. Having given up on Solihull VW, I rang and spoke to a very helpful chap called Henry at Listers of Stratford upon Avon who asked me to pop down straight away. I was dealt with the second I walked through their door and given a nice cuppa tea whilst the car was taken into the pristine workshop for an inspection. Within minutes Henry reappeared to advise that they would be happy to replace the O/S/F wheel and all four centre caps, no questions asked and immediately ordered the parts. I also asked them to check out a few rattles and squeaks under warrranty which would be no problem whatsoever. Solihull VW wanted to charge me £85 an hour plus VAT for labour to look at the squeaks and rattles insisting it was not a problem that could be dealt with under warranty. Looks like Listers will be getting my trade from now on. You were right markymark! :happy2:
Henry also pointed out that the Monza IIs on my near-side do not match the Monza IIs on my off-side which I hadn't noticed before so it looks like the car has had replacement wheels before.
Is anyone aware of this as I've made the assumption they're all OEM? I'll get some photos up in a bit...
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I meant to say is anyone aware of there being two different variants of OEM Monza IIs and not is anyone aware that my car has seemingly had replacement wheels before! :stupid:
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BBS and Ronal are the two variants, I think, JJ. Why not ask the helpful chaps at Listers to look at the warranty claim history VW has on your car. that should show up if there were any previous claims.
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Having given up on Solihull VW, I rang and spoke to a very helpful chap called Henry at Listers of Stratford upon Avon
Very interesting. I bought my car from Solihull VW and have used them for servicing etc. Never had any major problems with them.
I know Greeners uses them too.
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Having given up on Solihull VW, I rang and spoke to a very helpful chap called Henry at Listers of Stratford upon Avon
Very interesting. I bought my car from Solihull VW and have used them for servicing etc. Never had any major problems with them.
I know Greeners uses them too.
I've been using them for the last 8 years stealthwolf and apart from one issue they have usually seen me right. I was just left with a much better impression of the other dealership following the enquiries I made with Solihull VW last week. Path of least resistance and all that!
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Fair enough. Did you ever go to VW Birmingham?
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Fair enough. Did you ever go to VW Birmingham?
I didn't mate because the Warranty Manager for Solihull and Birmingham is the same chap. If Solihull need any warranty stuff looking at they just give him a buzz and he pops over.
I've only used Birmingham for parts as I'm often over the road at Crown Records.
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BBS and Ronal are the two variants, I think, JJ. Why not ask the helpful chaps at Listers to look at the warranty claim history VW has on your car. that should show up if there were any previous claims.
Oops, forgot to thank you for that Lou. Good idea.
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I didn't mate because the Warranty Manager for Solihull and Birmingham is the same chap. If Solihull need any warranty stuff looking at they just give him a buzz and he pops over.
Didn't know that! Thanks for the info.
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BBS and Ronal are the two variants, I think, JJ. Why not ask the helpful chaps at Listers to look at the warranty claim history VW has on your car. that should show up if there were any previous claims.
Oops, forgot to thank you for that Lou. Good idea.
No worries mate :happy2:
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Popped down Solihull VW again today to pick up two brush aloominum door trim strips I'd ordered. One came almost bent in half and the other one had a broken clip on it. Parts chap disappered for a few minutes taking the bent one with him and then reappeared with "another" straighter looking one. Turned on my heels and went to check the mirror because I must look really stupid or something....!
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Popped down Solihull VW again today to pick up two brush aloominum door trim strips I'd ordered. One came almost bent in half and the other one had a broken clip on it. Parts chap disappered for a few minutes taking the bent one with him and then reappeared with "another" straighter looking one. Turned on my heels and went to check the mirror because I must look really stupid or something....!
It's a little bit further out but a nice drive nontheless, but Listers Stratford are spot on fella! Was there today myself! :happy2:
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Popped down Solihull VW again today to pick up two brush aloominum door trim strips I'd ordered. One came almost bent in half and the other one had a broken clip on it. Parts chap disappered for a few minutes taking the bent one with him and then reappeared with "another" straighter looking one. Turned on my heels and went to check the mirror because I must look really stupid or something....!
It's a little bit further out but a nice drive nontheless, but Listers Stratford are spot on fella! Was there today myself! :happy2:
Alright Greeners? Yeah, I was at Listers earlier in the week and they were indeed spot on. I'm down there next Tuesday for a replacement wheel so will get them to order me a couple of strips in.
Don't mind travelling if I know I'm not going to be treated like a mug. I just hope Solihull are a bit more careful with the beautiful dark grey 60 plate Mk6 GTi that's wedged in the corner of their car park!
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Hey dude! :happy2:
It's always felt like a bit of a shed to me whenever I've been to Solihull! Tell them you know me @ Listers and they'll look after you. Speak to Michael in Parts! :wink:
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Hey dude! :happy2:
It's always felt like a bit of a shed to me whenever I've been to Solihull! Tell them you know me @ Listers and they'll look after you. Speak to Michael in Parts! :wink:
Thanks man, I'll be sure to give you a mention. :happy2:
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I've always hated the tight parking at VW Solihull.
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A happy ending to my thread. Got the infected Monza replaced yesterday along with all four centre caps. Next week, they're replacing the drivers seat base and drivers seat belt assembly under warranty too in an attempt to get rid of the squeaks and rattles (I raised an eyebrow and was asked if I would prefer them not to do this!). Not bad considering my warranty expired at midnight last night! To say I'm pleased with the service from Listers of Stratford upon Avon is an understatement. :happy2:
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Nice one! :happy2:
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Nice one mate.Glad you got it sorted in the end :happy2:
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JJ I called into my local dealer today with a small amount of white worm on all 4 of my Monza 2's (Jan '08 car). The warranty manager said that because there were signs of kerbing on my nearside 2 (done before I took ownership) they wouldn't be done. Specifically he said that the guidelines he had to go by were if the worm area was bigger than the kerbed area, VW would replace. If the kerbing was bigger, no go.
So I only get to have the offside pair replaced. No point arguing with him, but I'm not happy. Think I'll be making a phone call to VW. Although I can see their point, I fail to see why I have to put up with wormed wheels when the defect is around the wheel nut recesses, and not around or as a result of kerbing.
:sad1:
Fight em. I had kerbed alloys replaced when there was white worm around the bolt holes.
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Excellent news and certainly a VW dealer to try out in future.
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BBS and Ronal are the two variants, I think, JJ. Why not ask the helpful chaps at Listers to look at the warranty claim history VW has on your car. that should show up if there were any previous claims.
Yes - BBS were the original suppliers of the Monza IIs, and these must ONLY use the metal bolt in valves. They were later replaced (around 2008) by Ronals, which have the bendy rubber snap-in valves. The two types really should not be mixed - get them to punch your VIN into ETKA - it will tell you exactly which wheels were factory fitted, and make sure they fit the correct ones.
And for the geeks, the BBS ones are the best, as they are lighter due to a 'hollow rim' technology.
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BBS and Ronal are the two variants, I think, JJ. Why not ask the helpful chaps at Listers to look at the warranty claim history VW has on your car. that should show up if there were any previous claims.
Yes - BBS were the original suppliers of the Monza IIs, and these must ONLY use the metal bolt in valves. They were later replaced (around 2008) by Ronals, which have the bendy rubber snap-in valves. The two types really should not be mixed - get them to punch your VIN into ETKA - it will tell you exactly which wheels were factory fitted, and make sure they fit the correct ones.
And for the geeks, the BBS ones are the best, as they are lighter due to a 'hollow rim' technology.
Thanks TT. I'll deffo get them to check that out when I go back down there next week. I've got a feeling I've now got three Ronals and a BBS!
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JJ I called into my local dealer today with a small amount of white worm on all 4 of my Monza 2's (Jan '08 car). The warranty manager said that because there were signs of kerbing on my nearside 2 (done before I took ownership) they wouldn't be done. Specifically he said that the guidelines he had to go by were if the worm area was bigger than the kerbed area, VW would replace. If the kerbing was bigger, no go.
So I only get to have the offside pair replaced. No point arguing with him, but I'm not happy. Think I'll be making a phone call to VW. Although I can see their point, I fail to see why I have to put up with wormed wheels when the defect is around the wheel nut recesses, and not around or as a result of kerbing.
:sad1:
Fight em. I had kerbed alloys replaced when there was white worm around the bolt holes.
I did, and by visiting another dealer, it was all sorted. New wheels in a week :happy2:
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