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General => Random Chat => Topic started by: Janner_Sy on August 04, 2010, 07:23:16 pm

Title: computer help required-part 2
Post by: Janner_Sy on August 04, 2010, 07:23:16 pm
hey up guys.

i have my niece over and whilst on my laptop she tried downloading some program to turn profile pictures into a Navi (avatar) face.  Except somewhere along the route, i think she has downloaded something else which i cant seem to find.  or allowed something to open without permission when ever it wants

Essentially if i leave my computer on for ten minutes, about 8 windows explorers windows will have opened with advertisements on them.  

ive tried deleting all internet history/passwords etc, ive tried deleting cookies, ive tried resetting internet explorer back to its default settings, but to no avail

any computer guys any idea
Title: Re: computer help required
Post by: S2 Ant on August 04, 2010, 07:25:07 pm
Something malicious by the sounds of it, malware or a virus.

If you've got some AV software make sure its up to date and run a full scan
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 07:28:57 pm
i have AVG fully updated and running a scan a the moment. 

when i asked my niece she said there was a box that came up which asked her for permision to open something with the option of "once only" or "always".  she said she clicked always.  i just cant find a way to reverse this
Title: Re: computer help required
Post by: bacillus on August 04, 2010, 07:31:15 pm
Download malawarebites  and run it, http://www.malwarebytes.org/.

It would also be a good idea at this time to disable system restore then re-enable it.
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 07:33:05 pm
thanks mate, im trying that malware right now :happy2:

2 windows opened whilstdownloading this program :fighting: :fighting: 
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 07:43:27 pm
holy sh!t, 6 minutes in and already 5 infections.  take it AVG isnt that good then :confused:
Title: Re: computer help required
Post by: Britishlion on August 04, 2010, 07:47:36 pm
holy sh!t, 6 minutes in and already 5 infections.  take it AVG isnt that good then :confused:




Also run spybot ! from download.com


it is brilliant ! and free !
Title: Re: computer help required
Post by: bacillus on August 04, 2010, 07:54:39 pm
holy sh!t, 6 minutes in and already 5 infections.  take it AVG isnt that good then :confused:

If you can do it, I would also run an online scan from one of the big AV players. I like House Call myself for this,  http://housecall.trendmicro.com/uk/
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 07:55:36 pm
wil do :happy2: just started this malware program on my desktop which is runing McAffee and within 3 minutes there are  168 infections :surprised: :scared:

does this malware program remove the infectios as well??

holy sh!t, 6 minutes in and already 5 infections.  take it AVG isnt that good then :confused:

If you can do it, I would also run an online scan from one of the big AV players. I like House Call myself for this,  http://housecall.trendmicro.com/uk/

will have a go once ive tried all of this :happy2:
Title: Re: computer help required
Post by: bacillus on August 04, 2010, 07:58:54 pm
Yes, it will try to fix as much as it can if you give it full permission to do so at the end of the scan.
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 09:04:44 pm
wil do :happy2: just started this malware program on my desktop which is runing McAffee and within 3 minutes there are  168 infections :surprised: :scared:

does this malware program remove the infectios as well??

holy sh!t, 6 minutes in and already 5 infections.  take it AVG isnt that good then :confused:

If you can do it, I would also run an online scan from one of the big AV players. I like House Call myself for this,  http://housecall.trendmicro.com/uk/

will have a go once ive tried all of this :happy2:


well the my desk top had 338 faults all successfully deleted. ;lmy laptop is still going, but is only on 7
Title: Re: computer help required
Post by: neg on August 04, 2010, 09:09:45 pm
MalwareBytes works differently to AVG - the latter being more a virus checker. MalwareBytes is great software.

Try Microsoft Security Essentials too for future protection
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 09:36:31 pm
just tried the spybot which found more 48 more infections after the malwarebytes program had already cleared 324 infections :surprised:

the thing is it wont remove it unless i pay out for the full spyware package.

anyone have links to the free version please
Title: Re: computer help required
Post by: edd666999 on August 04, 2010, 10:00:42 pm
Pm me if you can't get rid, ill giv you a hand
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 10:11:29 pm
ive just shelled out for the spybot software to keep allow me to sort out the desktop and the 3 lap tops in th ehouse.  everyone, is absolutely riddled with malware.  cannot believe how much there is on these computers.  my desktop is now 100% clear of all malware
Title: Re: computer help required
Post by: vRS Carl on August 04, 2010, 10:12:35 pm
Buy a Mac and all your problems go away :laugh:
Title: Re: computer help required
Post by: bacillus on August 04, 2010, 10:36:39 pm
Buy a Mac and all your problems go away :laugh:

Do you have to have fries with that??   :laugh:
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 10:44:51 pm
Buy a Mac and all your problems go away :laugh:

but my credit card bill wouldnt lol
Title: Re: computer help required
Post by: Janner_Sy on August 04, 2010, 11:32:31 pm
part two.

next question then guys

my work lap top has un-doubtably become much much slower than before.  it seems to take forever to start up now, and has recently been freezing when opening new programs up, also clicking on the start button sometimes akes ages to respond.

my work lap top is not especially fast, but its never been an issue before.  there is 89gb of free disc space of a total 111gb, so its not over loaded.



with just the windows explorer open the computer is using 900Mb of memory. is there anyway of reducing this it never used to be this high
Title: Re: computer help required-part 2
Post by: edd666999 on August 04, 2010, 11:51:06 pm
1st thing, download ccleaner (http://www.filehippo.com/download_ccleaner/)

in tools and advanced deselect "temp folders older than 24hours"

run the cleaner tools, selecting as many options as you want

Do the same with the registry tool (make a backup when prompted on the 1st run) you will need to run it several times.

next click start run and type "msconfig" select the startup tab, using http://www.bleepingcomputer.com/startups/ go through and remove the un-needd ones...which will be pretty much all of them apart from AV programs (print screen and send me the list and i will tell you what to leave checked if you want)

once finished select exit without restart

next click start --> run and type cmd (if using vista or win 7 run this as an admin) then type "chkdsk /r /f" and presss enter, then type "y" and enter again and restart your machine.
Title: Re: computer help required-part 2
Post by: Janner_Sy on August 05, 2010, 12:01:10 am
thanks mate :happy2:
Title: Re: computer help required-part 2
Post by: stealthwolf on August 05, 2010, 12:17:06 am
ive just shelled out for the spybot software
:surprised: Spybot search and destroy is freeware!
Title: Re: computer help required-part 2
Post by: bacillus on August 05, 2010, 10:02:10 am
It may be an idea to post the pcs specs....
Also you may want to look under msconfig to stop unecessary services from starting.
Title: Re: computer help required-part 2
Post by: scotta on August 05, 2010, 11:30:41 pm
a combination of running spybot and adaware usually sorts it.

 
1st thing, download ccleaner (http://www.filehippo.com/download_ccleaner/)

in tools and advanced deselect "temp folders older than 24hours"

run the cleaner tools, selecting as many options as you want

Do the same with the registry tool (make a backup when prompted on the 1st run) you will need to run it several times.

next click start run and type "msconfig" select the startup tab, using http://www.bleepingcomputer.com/startups/ go through and remove the un-needd ones...which will be pretty much all of them apart from AV programs (print screen and send me the list and i will tell you what to leave checked if you want)

once finished select exit without restart

next click start --> run and type cmd (if using vista or win 7 run this as an admin) then type "chkdsk /r /f" and presss enter, then type "y" and enter again and restart your machine.

thats pretty good advice also.

Another useful little program is a util called Hijack this . Run that and delete any BHO (Browser Hijack Objects ) that look dodgy. that should sort you out!
Title: Re: computer help required-part 2
Post by: stealthwolf on August 05, 2010, 11:47:23 pm
Hijackthis is a bit old but still useful. Love CCleaner. Once cleared up around 10GB of crap on a mate's laptop.
Title: Re: computer help required-part 2
Post by: edd666999 on August 06, 2010, 01:47:34 am
i didnt want to suggest hijack this due to its ability to do harm if not used correctly.

If on xp id run dial a fix too as its quite awesome!
Title: Re: computer help required-part 2
Post by: Janner_Sy on August 06, 2010, 11:22:47 am
dial a fix????
Title: Re: computer help required-part 2
Post by: Dandan on August 06, 2010, 11:33:27 am
When it comes to antivirus softwares and firewalls I'd say go with Avast (antivirus software) and Kerio (personal firewall) to prevent your pc sending threat e-mails to the iran government  :signLOL:

I use those and they have kept my pc clean few years now, for free.

x3 CCleaner. And if nothing works: format C and re-install Windows/OS you have.


-Dan
Title: Re: computer help required-part 2
Post by: gtipirelli on August 06, 2010, 04:54:09 pm
VRSY

Sorry to sort of hijack your thread but in the last 24 hours my 'Windows Essentials Security' has been going mad picking up hundreds of threats all related to some sort of virus called 'win32-zafi-b'

I have downloaded Spyware Doctor 7 - free version and it has scanned my system and picked up 16 high level infections and 532 threats but the free version does not remove them.

My essentials security programme does not seem to be able to clear this repeating virus, it seems to jump from one file to the next. It took my PC nearly 24 hours to do a scan and clean, but the threats still keep appearing.

I will try following some of the advice already in the thread but anyone got any specific advice on this issue

Thanks in advance
Title: Re: computer help required-part 2
Post by: stealthwolf on August 06, 2010, 05:39:39 pm
Boot up your computer in safe mode.

Best thing is to extract the hard drive and attach to another computer via USB caddy, then scan as an external hard drive.
Title: Re: computer help required-part 2
Post by: scotta on August 06, 2010, 05:46:34 pm
VRSY

Sorry to sort of hijack your thread but in the last 24 hours my 'Windows Essentials Security' has been going mad picking up hundreds of threats all related to some sort of virus called 'win32-zafi-b'

I have downloaded Spyware Doctor 7 - free version and it has scanned my system and picked up 16 high level infections and 532 threats but the free version does not remove them.

My essentials security programme does not seem to be able to clear this repeating virus, it seems to jump from one file to the next. It took my PC nearly 24 hours to do a scan and clean, but the threats still keep appearing.

I will try following some of the advice already in the thread but anyone got any specific advice on this issue

Thanks in advance

If its that bad in all honesty copy all your data off then remaster the system with the recovery disks/partition then copy all your stuff back on. That is the only true way to totally get rid of the threat and infections.
Title: Re: computer help required-part 2
Post by: gtipirelli on August 06, 2010, 05:51:42 pm
Thanks guys, not really what what I wanted to hear as I am bit of a beginner when it comes to partitioning hard drives, booting up in safe mode etc etc.

I will firstly try some of the advice already offered from earlier in the thread over the weekend before getting too depressed.

It seems to be better than it was and I am sure it is fixable. It is the only PC in the house so just a bit concerned at the moment about transferring the issue to another PC before fixing it.

Thanks and keep the advice coming. I was hoping to get a post back that gave a specific fix !!!!!!!
Title: Re: computer help required-part 2
Post by: edd666999 on August 06, 2010, 05:52:20 pm
Boot to safe mode, follow the steps I outlined about speeding your machine up but don't do the chkdsk. Download and run hijackthis, rename the exe file to something random select the option to scan and save a log,  the log that appears at the end copy and paste into hijackthis.de and it will tell you what to tick. this will decrease your scan times, download webroot internet security trial go to custom scan and under advanced select scan masked files, then uninstall, install counterspy run it with a deep scan, remove that and install avg internet security run both pc scan and a rootkit scan, then run malware bytes and if infections still show run kaspersky SOS. If after all that your still having issues then drop me a pm.
Title: Re: computer help required-part 2
Post by: edd666999 on August 06, 2010, 05:55:08 pm
Reinstalling your OS isn't the only true way to remove infections (unless you work for pc world) it is how ever the quickest way.
Title: Re: computer help required-part 2
Post by: cmdrfire on August 06, 2010, 06:16:18 pm
Nuke the site from orbit I say.

First format the drive.


Then format it again.


Then put it in the microwave for 45 seconds at full blast*.



Then toss it in the skip.




That'll get rid of it.



/unhelpful




*I am not responsible for any damage or loss of data or life or injury or anything at all in fact caused as a result of this post.
Title: Re: computer help required-part 2
Post by: cmdrfire on August 06, 2010, 06:22:11 pm
...


on a more helpful note:
1) use a combination of ad-aware, Spybot, and AVG to clean out a system. Best to do it offline. Disconnect the infected machines from the internet/network (this should be done IMMEDIATELY as soon as a virus/threat is discovered). Download Ad-aware/Spybot S&D/AVG onto a USB key from an unaffected computer All three have free versions available. Do NOT connect the infected machines to the network or internet. Run all three of those at least twice, rebooting between runs. A run in safe mode is also useful.
2) Use a browser like Firefox if you don't already. Do not run unsigned software unless you're 100% certain what you're running.
3) @OP, educate your niece as to why she should not just download random softwares even if it turns a her photo into a Navi face.
4) @Scotta, try this link to get rid of trojan 'win32-zafi-b". Not sure on it's effectiveness, but try it. http://www.bitdefender.com/VIRUS-33771-en--Win32.Zafi.B@mm.html
Title: Re: computer help required-part 2
Post by: gtipirelli on August 09, 2010, 02:14:43 pm
I have tried running various bits of software that you have all recommended and it has found and deleted quite a lot.

I am however still getting Microsoft essential security going mad with 'detected items' called 'Virus:Win32/Ramnit.B'

It is popping up with threat messages saying has found 301, 302, 303 threats and it grinding the PC to a halt almost.

Anyone know any software that may help this. I am a total beginner at this and do not even know how to start the PC up in safe mode - so your instructions lost me straight after that.

I only have the one PC in the house so cannot connect to the internet in any other way.

Also, I click on the free spyot download link and it shoots off to the Google main page !!!!

Any help apreciated - this PC has all our family photos on and I losing them does not bear thinking about
Title: Re: computer help required-part 2
Post by: edd666999 on August 09, 2010, 02:20:44 pm
To get into safe mode.

Turn your machine off. As soon as you press the power button to turn the machine back on, keep tapping on F8. This will bring you to a black screen woth white writing, you will be able to select safemode with networking using the arrow keys on your keyboard
Title: Re: computer help required-part 2
Post by: gtipirelli on August 09, 2010, 02:28:22 pm
EDD

Thanks, do you recommend I run the various malware/virus scans in safe mode.

It is all a bit chicken and egg as I need to use the PC to get onto the internet to download the software but the recommendation is always not to use the net in these circumstances.

This win32/ramnitB thing is a bugger and I cannot shift it

Thanks

Alan
Title: Re: computer help required-part 2
Post by: edd666999 on August 09, 2010, 02:34:53 pm
Yea use the internet on the pc, I remove infection as part of my job everyday and do this through the internet with a remote connection to a clients machine. In safe mode non of the infections will be able to run, so if you follow what I have previously said in this thread you will be fine
Title: Re: computer help required-part 2
Post by: stealthwolf on August 09, 2010, 08:06:48 pm
I did mention this earlier - boot into safe mode and run each scan through that.
Title: Re: computer help required-part 2
Post by: gtipirelli on August 10, 2010, 10:18:07 am
Edd

Progress so far - though I can see myself getting in touch with you !!

I ran the ccleaner software and then followed your instructions for - 'click start run and type "msconfig" select the startup tab, using http://www.bleepingcomputer.com/startups/ go through and remove the un-needd ones'

I then Booted to safe mode, followed the steps you outlined about speeding my machine up but didnt do the chkdsk. Downloaded and ran hijackthis, renamed the exe file to something random select the option to scan and save a log,  the log that appears at the end copy and paste into hijackthis.de and it will tell you what to tick. this will decrease your scan times. Ths showed up some pretty nasty items which I checked off.

I then tried to download webroot internet security trial but I could not work out where or how to get it off the net. There just did not seem to be an obvious download button.

Then downloaded and tried to run counterspy but error message came up saying ‘The system administrator has set policies to prevent this installation’

I am now loading up AVG, will rerun malware bytes and try Kaspersky SOS.

I will then probably give you a shout.

My PC seems to be making a strange insect noise (like a cricket) every 10 secs or so and has done ever since the virus appeared. Before I uninstalled microsft essential security (AVG was conflicting with it) it was still picking the threats this morning.

Thanks

Alan