MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Britishlion on August 13, 2010, 05:18:03 pm
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As title, just read the previous post and thought rather than hijack that one, as they are talking about warranty !
I have none ! :sad1: Car is a 56 plate and came out of warranty in October 2009 !
And i defo have a lurchy car !
Can anyone advise the best way to solve ?? has anyone fixed theirs out of warranty ? know any indys who have experience !
I dont have a grand !
Thanks in advance
:popcornsoda: :popcornsoda: :popcornsoda: :popcornsoda:
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I would consult your local dealership. If you have regular service history with them im sure they will come to some sort of agreement.
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I tried that !
They said it would not be worth my while as the previous owner was three months late on the third service ! :sad1: :sad1: :sad1:
Really annoyed by it to be honest as never even heard of this when i bought it ! previous owners must have known !
:fighting: :fighting:
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Have you tried getting p*ssed off with VW customer services? That's your next phone call. After that, I'd be inclined to suggest to VW that you'll get an RAC engineers report on the unit, and look to some sort of partial meeting of the costs. After all, it's widely held that in cases of Teves ABS faults or aircon compressor snafu, they generally stump up if there's a full service history and the car's less than 5 years old.
Don't back down.
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I think I may try VW Stockport as some members seem to have more luck with them !
VW manchester were completely disinterested !
Let battle commence ! :fighting: :fighting: :fighting:
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Stefan,
Where did you get the Car from? VW, Other Garage or Private? How many miles has it done?
Reason i ask is VW have a 12 Month used car Warranty.
Warranty Clicky (http://www.volkswagen.co.uk/owners/warranty/used-car/3-years-plus)
And a little quote from it
For cars over 3 years of age and under 100,000 miles.
The extent of this cover depends on the age and mileage of your car - but it provides a minimum 'named component' cover to ensure your car is protected against the cost of parts and repair in these areas:
Engine
Gear box
Suspension
Braking system
Drive-line components
Steering system
Clutch
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Try VW UK Stefan, in the US they sent a letter to all affected owners -
<VIN>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
<MONTH YEAR>
Vehicle Identification Number (VIN): <VIN> Subject: Customer Satisfaction Program 37E6/S8 - Mechatronic Unit
Dear Volkswagen Owner,
Some customers have reported transmission performance issues under certain driving conditions. This was due to a potentially faulty component inside the transmission’s mechatronic unit, and affects a limited number of 2007- 2009 model year Volkswagen vehicles equipped with a DSG transmission. Our records show that your vehicle was built within the production date range of vehicles that may experience this issue.
What is the issue, and what can happen?
In some vehicles it is possible that a bushing inside the mechatronic unit has the potential to wear out prematurely, causing the clutches inside the transmission to operate less smoothly than before. As this wear occurs, the driver will begin to notice changes in the way the vehicle feels as the transmission shifts (jerking). While this change can become very pronounced, the vehicle remains safe to drive.
What will Volkswagen do?
We have sufficient part supply on-hand to replace the mechatronic unit in your vehicle. We will make loaner vehicles available at no charge.
What we would like you to do
If your vehicle is exhibiting the symptoms described in this letter, or at your convenience, please contact your dealer and arrange for an appointment to have the mechatronic unit replaced in your vehicle. When making your appointment, please provide your dealer with the Vehicle Identification Number (VIN) found at the top of this letter. Your dealer will pre-order the new mechatronic unit for your vehicle and have it on hand when you arrive for this service. This service will take about four hours and will be free of charge. Your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
The warranty on the DSG transmission in your vehicle was extended to 10 years or 100,000 miles (whichever comes first, from the vehicle’s original in-service date). Please refer to the letter we sent you previously for the warranty extension details.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of this notification.
Have you changed your address or sold the vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. !2010 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.
June 2010 37E6/S8 Page 7 of 61
Service help from us
If you have any questions regarding this action, please contact Volkswagen Customer CARE by phone or mail at:
Volkswagen of America, Inc. Attn: Customer CARE Center – Hills East (37E6/S8) 3499 West Hamlin Road, Rochester Hills, MI 48309 1-800-893-5298
We also invite you to visit our website at www.vw.com, where you can check to see if this or any other action may be open on your vehicle.
We appreciate the opportunity to update your vehicle so that it will continue to meet your high expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality
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Also you could try Warranty Direct.
Wait a couple of months and then claim for it through them :happy2:
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Stefan,
Where did you get the Car from? VW, Other Garage or Private? How many miles has it done?
Reason i ask is VW have a 12 Month used car Warranty.
Warranty Clicky (http://www.volkswagen.co.uk/owners/warranty/used-car/3-years-plus)
And a little quote from it
For cars over 3 years of age and under 100,000 miles.
The extent of this cover depends on the age and mileage of your car - but it provides a minimum 'named component' cover to ensure your car is protected against the cost of parts and repair in these areas:
Engine
Gear box
Suspension
Braking system
Drive-line components
Steering system
Clutch
Thanks Carl and Stu
I bought it privately and they had always had it serviced at VW Liverpool.
When it came to me, I called VW Liverpool and they said customer had asked for the DSG service not to be done and quoted £350 for a dsg service (as this was overdue by three months) so took it straight to Awesome GTI and they did it !
Think i may have a problem with above ??
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Sorry
Car has done 50,000 miles
DSG was done 46,000 miles so 6,000 overdue when I got it !
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Well, as long as it was done with VW spec parts, to VW schedule, theere can't be any complaints. However, you may have trouble if the service was done that far overdue. I can't see them being interested in any form of financial help. Thanks to a dumbass previous owner.
I'd give it a go anyway, though. At the very worst, you'll be no worse off as you are now.
Bummer, though :sad1:
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It's going to be a battle but I would take it up with VW UK, tell them you are aware of the situation in the US and that you are prepared to take it further if necessary.
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I would give Warranty Direct a call if you have no joy with VW
DON'T let on you think you have a problem just ask general questions like is the DSG box covered. If they say yes get it in writing.
I am getting cover with them for the vRS IF they provide cover Like for Like on my Mods (which they have said they will but i want it in writing before i sign up and will be reading the get out clauses (small print) ) which is costing me £9 a month extra but will do me fine for peace of mind.
Might not be worth it but no harm in trying and could save you a headache later on :happy2:
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It's going to be a battle but I would take it up with VW UK, tell them you are aware of the situation in the US and that you are prepared to take it further if necessary.
Ok I will draft an email now and call them Monday !
Thanks everyone so far :notworthy: :notworthy: :notworthy:
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I would give Warranty Direct a call if you have no joy with VW
DON'T let on you think you have a problem just ask general questions like is the DSG box covered. If they say yes get it in writing.
I am getting cover with them for the vRS IF they provide cover Like for Like on my Mods (which they have said they will but i want it in writing before i sign up and will be reading the get out clauses (small print) ) which is costing me £9 a month extra but will do me fine for peace of mind.
Might not be worth it but no harm in trying and could save you a headache later on :happy2:
How much did your warranty direct come out at if you dont mind me asking Carl ?
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Be careful with the WTY direct route as I suspect they will want to see service history too.
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can waiting to have this repaired damage the car anymore !
Would the gearbox eventually wear itself out ??
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Would have been £34 P/M but will be £43 to cover like for like (once i see it in writing) which is SecureCare Policy (the best one) from a franchised dealer. You can lower it by £6-7 by using a network dealer (basically any garage they approve).
Have a look at the website as you can get a quote on there.
This is what the SecureCare policy covers and i've highlighted Auto Tranmission for you.
For details of cover see Policy Document
The items under the following list are covered. Any item not specifically mentioned is not covered.
Engine
All internally lubricated parts, including but not exclusive to the following: cam followers, camshaft bearings, camshaft/s, connecting rods and bearings, crankshaft and bearings, cylinder bores, cylinder head, cylinder liners, distributor drive, gudgeon pins, liner seals, oil pump and drive, piston rings, pistons, rocker gear/ tappet gear, timing chain and timing chain
tensioner, valve guides, valve springs, valves (excl. decarbonisation, burnt or pitted valves and valve seats), cylinder block, internal bushings, rear main seal Specified non-lubricated parts: cylinder head gasket, exhaust manifolds, flex plate/ auto drive plate, inlet manifolds, timing gears, cambelt and cambelt tensioner, crankshaft pulley, flywheel, ring gear, starter ring gear
Turbo
Intercooler, turbocharger, wastegate and actuator
Clutch
Clutch cable, master cylinder, pedal assembly, slave cylinder.
Manual transmission
Bearings, bushes, extension shaft, gears, selector shafts and forks, shafts, synchromesh hubs and rings, drive chains, gearlever
Automatic transmission
Automatic transmission clutches, bearings, brake bands, bushes, extension shaft, gears, internal governor (manual and electric), oil pump, servos, shafts, torque converter, valve block, valves, drive chains, gearlever, input shaft oil seal, modulator valve
Front Wheel Drive Unit
Bushes and internal bearings, C.V. joints, crown wheel and pinion, differential gears and bearings, external drive shafts, front wheel bearings, universal joints
Rear axle
Bushes and internal bearings, C.V. joints, crown wheel and pinion, differential gears and bearings, external drive shafts, rear wheel bearings
Four Wheel Drive System
Bushes and internal bearings, C.V. joints, couplings, front differential, inter-axle differential and lock, rear differential and lock, shafts
Propshaft
Centre bearings, universal joints, propshaft
ECUs
Engine ECU
Braking System
Brake servo unit, calipers, brake master cylinder, wheel cylinders
ABS
ABS pressure reducing and proportioning valves, ABS pump and control unit
Cooling System
Heater matrix, radiator, thermostat, thermostat housing, viscous fan coupling, water pump
Steering
Column shaft, couplings, idler box, power steering unit including pump, pressure pipes, rack and pinion, reservoir, steering box, steering column tilt mechanism, track rods/ track rod ends
Fuel System
Airflow meter, cold start injector, diesel injectors, fuel distributor, fuel gauge, injection pumps, low pressure pumps, petrol injectors, tank sender unit, warm-up regulator
Electronic Ignition
Camshaft sensor, crankshaft sensor, ignition coils
Electrics
Alternator, alternator voltage regulator, engine cooling fan motor, electric window motors, front windscreen wiper motor, rear windscreen wiper motor, interior cabin fan motor, horn, indicator flasher unit, starter motor
Bodywork
Tailgate suspension struts
Casings
Casings are covered provided they have been damaged as a direct result of the covered failure of an insured part.
Alarm systems and immobilisers
Alarm systems and immobilisers are covered provided they were factory fitted by the vehicle manufacturer as part of the vehicle's original specification.
Oil Seals and Gaskets
Oil leaks that necessitate the removal of the engine, gearbox/ drive unit, driveshaft or differential unit to carry out repairs.
Only the components originally fitted as standard by the manufacturer are covered unless agreed in writing by us.
CLAIMS: 0870 750 0125
Fax: 0870 750 0126
Administration: 0870 750 0127
Email: info@warrantydirect.co.uk
Website: www.warrantydirect.co.uk
May seem expensive but look at it this way - If your Mechatronic Unit & Aircon Compressor needed replacing in the same year your policy would have paid for itself straight away.
You may never need it and if you can get the Mechatronic done on it by paying £34 P/M you save yourself around £500-600 :happy2:
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OK just checked on warranty direct !
Must have had car serviced in past year ! it does not matter were (just serviced) :surprised:
Franchised Dealer £498
Indy Dealer £408
If VW UK does not work out which one would you go for ?
Also @ Carl - did you go for extra care or major care ???
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can waiting to have this repaired damage the car anymore !
Would the gearbox eventually wear itself out ??
No it says in that link Stu posted that it is still safe to drive. It will just be more of an annoyance. As i said earlier though and Stu says, check the Small print as they may try to wangle out if it's not been serviced properly in the past :happy2:
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OK just checked on warranty direct !
Must have had car serviced in past year ! it does not matter were (just serviced) :surprised:
Franchised Dealer £498
Indy Dealer £408
If VW UK does not work out which one would you go for ?
Also @ Carl - did you go for extra care or major care ???
Answered in a post above mate :P
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^^^^
:grin: :grin: :grin: :grin: :grin:
Your to quick ! god damn it
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Personally i would get the Franchised dealer care. Just for my own peace of mind that it "should" be done by someone who knows what they are doing.
Your paying for it so get value for your money :laugh:
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What annoys me about all these refused warranty claims on a mechatronics unit because the DSG service was a few k over it's due date is, since how would an oil change prevent an electrical control unit from becoming faulty??? :confused: I can understand VW sticking to thier guns and are well within thier rights to tell you to jog on, but a 3k over due oil change isn't exactly going to cause this IMO..
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What annoys me about all these refused warranty claims on a mechatronics unit because the DSG service was a few k over it's due date is, since how would an oil change prevent an electrical control unit from becoming faulty??? :confused: I can understand VW sticking to thier guns and are well within thier rights to tell you to jog on, but a 3k over due oil change isn't exactly going to cause this IMO..
I know ! And to be honest I went to dealers and all sorts before finding this one ! nobody mentioned it !
To be completely honest we did get this car cheap but as always ! note to self !
"if something is cheap there is a reason"
and here is mine !
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My view on this is that yes the car may have been slightly overdue for a routine service however this part is acknowledged as being prone to failure due to a defect in manufacture. So the point you are arguing is that the part would have failed regardless of the service.
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Thank You's have now been given :happy2:
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How about an exchange gearbox?
I think Statllers have one or two, or try your local VW indy. Probably cheaper than VW?
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If its any comfort mate, my mechatronic unit was faulty from 5K up to its replacement at 28K, only had it done due to being aware of the issues and had put the jerkiness down to a feature of the DSG, car still drove ok and recorded no faults in that time, good friend of mine also has a faulty one but never got round to sorting it under warranty and his car drives and performs fine too albeit a little jerky at times in 1st and reverse.. :happy2:
If you think about it, outside of the world of forums and in everyday joe motoring world there must be loads of faulty mechatronics with people who dont know any better or may not even care...
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What symptoms is the car showing, if it is kangaroo hoping in reverse, then this can be very dangerous when on a drive with lots of children about, and god forbid you came close to running one of your neighbours kids over.
I am sure VW would be very interested in this when you point it out to them in a nice letter, also pointing out the terrible press that Toyota have had recently with dangerous cars. :wink:
Mine actually was dangerous when trying to move one inch in my garage, this was exactly at the same time as all the toyota drama was unfolding, 3 days later i had a new one. :smiley:
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Thank You's have now been given :happy2:
try corkhills at Wigan very warranty friendly :happy2:
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I didn't think warranty direct covered modified cars, thought it was standard only?
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When i spoke to them on the phone they said they will.
I am just waiting for confirmation in writing. It does say on the website that they only cover OEM unless they have agreed in writing :happy2:
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What symptoms is the car showing, if it is kangaroo hoping in reverse, then this can be very dangerous when on a drive with lots of children about, and god forbid you came close to running one of your neighbours kids over.
I am sure VW would be very interested in this when you point it out to them in a nice letter, also pointing out the terrible press that Toyota have had recently with dangerous cars. :wink:
Mine actually was dangerous when trying to move one inch in my garage, this was exactly at the same time as all the toyota drama was unfolding, 3 days later i had a new one. :smiley:
Great Idea !
Thank you again everyone ! I will keep you updated !
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What symptoms is the car showing, if it is kangaroo hoping in reverse, then this can be very dangerous when on a drive with lots of children about, and god forbid you came close to running one of your neighbours kids over.
I am sure VW would be very interested in this when you point it out to them in a nice letter, also pointing out the terrible press that Toyota have had recently with dangerous cars. :wink:
Mine actually was dangerous when trying to move one inch in my garage, this was exactly at the same time as all the toyota drama was unfolding, 3 days later i had a new one. :smiley:
Great Idea !
Thank you again everyone ! I will keep you updated !
Good luck, cant remember one failing Out of warranty. Only people with in warrantys have mainly gone so far would be warranty free.
Keep us posted chap. :happy2:
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Give this company a ring. :happy2:
http://www.ecutesting.com/vw_and_audi_dsg_gearbox_ecu.html
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Give this company a ring. :happy2:
http://www.ecutesting.com/vw_and_audi_dsg_gearbox_ecu.html
How much do they charge ? any idea
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No. But they come recommended by Honest John of The Telegraph Motoring section fame. :happy2:
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No. But they come recommended by Honest John of The Telegraph Motoring section fame. :happy2:
thanks, if all else fails :wink: