MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Ands GTi on January 21, 2011, 08:47:23 pm
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So I was on my way home from work Tuesday night and was nearly home, just had to stop into the petrol station to fill up. Pulled out of a T junction and went to accelerate in first and was greeted by a loud bang from the engine bay, the kind of bang similar to going over a bad pot hole.
Within a few hundred yards the car started to sound like a tractor! I pulled into the petrol station checked the car over and couldn't see anything wrong from the outside or inside the bonnet. As I was just round the corner from home I carried on. The car had little power and there was a lot of vibration from under the pedals.
The following morning I took the car down to local VW dealer and got them to check it over. The technician came back to give me the diagnosis and what he told me left me stunned.
The left hand engine mounting bolt had snapped clean off and the engine was hanging down on the left side (when facing the front bumper), thus causing everything to be out of sink, hence the horrible noise and lack of power. He told me they needed a further hour or so to strip down the engine bay further to reach the area to see if bolt could be backed out of the engine block, lucky it had not snapped clean off damaging the block, otherwise new engine!! :surprised:
I went down to the workshop and the technician showed me the area where the bolt had clearly snapped and with the engine cover off you could see the engine was lop sided.
At this point I was a bit pissed off, a car that has covered 30K and under 5 years old. Not something you expect, maybe something that has covered 200K but still, poor build quality VW!!! The workshop manager then came over to offer reassurance and told me not to worry. I asked him if they had ever seen this before as I was horrified and apparently on MK5 Golf TDI’s the same has happened.
I managed to get a lift to work from my boss as they were out of courtesy cars. Got a call later in the day and they were able to back the bolt out and there was not damage to the engine, I had been lucky apparently.
To cut a long story short, the cost of the repair should have been £600 apparently (mainly due to the labour in striping down the engine) of which I refused to pay. In the end the garage made a contribution and said they would claim some back from VW, so a bill of £140 in the end. Now I have to say dealer couldn’t have done more (except maybe may for the lot) and the tech guy who has worked on my car before did a great job, car is running better than before lol. Just relieve the engine was not knackered.
However, maybe I am being naive but to me this is totally crap build quality, has anyone had similar experience?
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i have on a 2004 1.2 corsa lol, pulled out of a junction snapped the engine mount, jammed the gear box broke the gear box and basicly f*cked the hole car, was still under warenty at the time :)
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Shocking,
Not always about miles though... who knows what the previous owner could have done...
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Snapped an engine mount on my mk4 golf, happened going down my drivway,, good job it wasnt at high speed!!!
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Shocking,
Not always about miles though... who knows what the previous owner could have done...
If the car had been modified then maybe. But its bog standard. I got when it had done 8K, serviced religiously then and since. But as you say you never know. Still think it sucks. :fighting:
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Blimey - I suggest that you consider replacing the opposite side mount, as this must have been under considerable load on the trip to VW.
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Has it had cambelt done recently as the mount comes off for it and they might not have nipped it enough and the vibration from the engine on the bolt not being tight could have snapped it!!! Iv had it before on a Vw caddy but the gearbox mount.
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Blimey - I suggest that you consider replacing the opposite side mount, as this must have been under considerable load on the trip to VW.
Well on the invoice it says:
Inspected vechicle, found engine mount bolt had snapped off. Replaced all 3 bolts and tested OK.
x2 WN 906 283 03 023659/Screw
x1 WN 905 970 05 023660/Bolt
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Has it had cambelt done recently as the mount comes off for it and they might not have nipped it enough and the vibration from the engine on the bolt not being tight could have snapped it!!! Iv had it before on a Vw caddy but the gearbox mount.
Mmm thats interesting. The cam belt was done May 2010, so maybe there is something in that.
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two bolts snapped on my mk4 gttdi wreg 80.000 mls
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Has it had cambelt done recently as the mount comes off for it and they might not have nipped it enough and the vibration from the engine on the bolt not being tight could have snapped it!!! Iv had it before on a Vw caddy but the gearbox mount.
Mmm thats interesting. The cam belt was done May 2010, so maybe there is something in that.
Well I'd say you can be pretty sure that's the cause. Maybe you could ring the people who did it and see about them paying the rest. You might be lucky :happy2:
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Has it had cambelt done recently as the mount comes off for it and they might not have nipped it enough and the vibration from the engine on the bolt not being tight could have snapped it!!! Iv had it before on a Vw caddy but the gearbox mount.
Mmm thats interesting. The cam belt was done May 2010, so maybe there is something in that.
Well I'd say you can be pretty sure that's the cause. Maybe you could ring the people who did it and see about them paying the rest. You might be lucky :happy2:
I know who did, it was the same dealer. Ive owned the car a couple of years and took it to them last year to have the cam belt done.
Gutted if it was their fault, the tech did mention the cam belt but said the bolt was secure to the block. Maybe I should pay a trip back to the dealer?
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I've said this a few times before that the bolts should be replaced following a cambelt change. I know there was some debate with T_T and he insisted it's not the case but the manual does advise them to be changed.
If you weren't invoiced for new bolts and they weren't fitted then actually they've fcuked up. If they were new bolts then they have failed they will carry a 12 month warranty as does all work carried out by your VW dealer.
You've been had mate :fighting: :fighting:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fl233%2Fvrstu%2FBWAEngineMount.png&hash=0693891bf8a5b293ef6feb1669377966069d5dc9)
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That made for some horrid reading. I imagine the experience was a lot worse. Still, the important thing's that you're safe and sound.
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I've said this a few times before that the bolts should be replaced following a cambelt change. I know there was some debate with T_T and he insisted it's not the case but the manual does advise them to be changed.
If you weren't invoiced for new bolts and they weren't fitted then actually they've fcuked up. If they were new bolts then they have failed they will carry a 12 month warranty as does all work carried out by your VW dealer.
You've been had mate :fighting: :fighting:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fl233%2Fvrstu%2FBWAEngineMount.png&hash=0693891bf8a5b293ef6feb1669377966069d5dc9)
There were no bolts specified on the cambelt invoice but there is the below. Are the bolts included in the kit? If not do you have a copy of the manual you mention?
W06F 198 119 A- REPAIR KIT
The only other thing is the Water pump.
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The kit doesn't include new bolts -
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fl233%2Fvrstu%2F06F198119A.png&hash=75d01d6588dbac0ff4ce7708468e79b791543e29)
The information is contained within the factory repair manual, the dealers will have it. It seems quite simple to me, either way they are responsible. No bolts is a fcuk up and replaced bolts carry a warranty as does their workmanship.
Replacement parts warranty
All Volkswagen Original replacement parts carry a warranty for a period of 2 years/unlimited mileage, from the date of purchase. Items with warranties in excess of 2 years will be advised to you at the time of purchase. The 2 year warranty does not apply to parts fitted under the terms of the vehicle warranty, which are warranted for the remaining period of the vehicle warranty
Volkswagen Authorised Network workmanship warranty
Members of the Volkswagen Authorised Network give a warranty for their workmanship on all repairs and servicing. The warranty on repairs is 1 year/12,000 miles from the date of the work, whichever occurs first. Should any repairs be required in that period on work carried out by a member of the Volkswagen Authorised Network, the original Repairer will carry out such repairs free of charge, provided:
Repairs are required as a direct result of faulty workmanship by that member of the Volkswagen Authorised Network.
Repairs are not required due to normal wear and tear or other exclusions. Items replaced under the terms of this warranty become the property of the Volkswagen Authorised Network. A member of the Volkswagen Authorised Network may choose to pay for work under this warranty to be carried out by another member of the Volkswagen Authorised Network.
http://www.volkswagen.co.uk/owners/warranty/factory/terms
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Thanks for the info. I don't suppose you have an extract from said manual that quotes the replacement of the engine mounting bolts near the cam belt?
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That diagram is the engine mount next to the Cam Belt.
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That diagram is the engine mount next to the Cam Belt.
Sorry, wasn't being very clear. Dowloaded the diagram but was wondering if there is any text to go with it that says these bolts should be renewed when the cam belt is done.
Thanks
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No there isn't any text mate.
Like I said it's open and shut, if they replaced the bolts and they failed the bolts would warranted. If they didn't replace the bolts then they fcuked up.
Get yourself into the dealers, ask to speak to the Dealer Principle and suggest he has the Service Manager in attendance when you speak to him. This should be a face to face job, see the pain in their eyes. :evilgrin:
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Had to leave this one for a little bit due to other stuff going on. I have now requested that the service manager call me to discuss the cam belt change last year.
Hopefully there will be a good outcome. If there is any further info you can provide about the engine mounting bolts having to be replaced that would really help my case.
Thanks again
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I bought a BMW in 1995, long story but the same thing happend to me. Turns out the previous owner had hit a horse, the horse landed bang on the bonnet and the car rebuilt.
I knew it was a previous insurance job (hey I was young! you live and learn ok).
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This has happened to me mate on my vectra, sadly for me I was on the motorway when it started, didnt have a clue what was going on, managed to get it to work. A guy I know there is a mechanic, he said same as what you were told. My cam belt, fan belt and starter motor had been changed recently so the guy had the engine off then and didnt fix bolts on properly. Anyway I bought a new couple of bolts for about 3 pounds and they guy fit them on for next to nothing. scary S*** when that happens so I know how you feel mate. At least its all sorted.
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the engine in my previous 106 track car fell out twice whilst i was out and about !! :ashamed: i just pulled over, lifted it back into place, rebolted it and off i went !! the joys of peugeot ownership !! :D i really cant see it being the same deal with a VAG car !! :laugh:
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My Fiat 127's engine fell out when i shot off a hump back rail bridge, i knew something was up, cus the gear stick disapeared through the leather gaitor :laugh:
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:signLOL: :signLOL:
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My Fiat 127's engine fell out when i shot off a hump back rail bridge, i knew something was up, cus the gear stick disapeared through the leather gaitor :laugh:
PMSL :happy2:
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Hey Guys, haven't posted in ages but VRSTU was correct! The gits never changed the engine mounting bolts when the cam belt was done. The stealer admitted fault, full refund thanks to this forum. They checked the workshop manual, confirmed the step was required and it turns out the parts were never booked out, so they say.
Thanks to everyone who posted :happy2:
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Just wanted to say thanks to those who posted on this topic. I have just had the same failure on my GTI, and the VW garage were going to charge £1000+ to repair it. Having challenged them based on the information here they have accepted resposibily on the basis tha the bolts were not replaced after the cam belt change. Cheers.
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Just wanted to say thanks to those who posted on this topic. I have just had the same failure on my GTI, and the VW garage were going to charge £1000+ to repair it. Having challenged them based on the information here they have accepted resposibily on the basis tha the bolts were not replaced after the cam belt change. Cheers.
Result, well done. :happy2:
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Nice one.
Sadly I'm sure for every success there are others who are robbed.
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Strange that you should post this today as the exact same thing happened to me a fortnight ago. My car had the cambelt done recently too.
Luckily for me, the garage where I had the cambelt done were very honest and admitted that they'd struggled with the bolts when doing the cambelt so they may have contributed to the problem. As such they met me half way with the cost of repairs.
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Just wanted to say thanks to those who posted on this topic. I have just had the same failure on my GTI, and the VW garage were going to charge £1000+ to repair it. Having challenged them based on the information here they have accepted resposibily on the basis tha the bolts were not replaced after the cam belt change. Cheers.
Fantastic. Was worth registering to post that. Amazes me what dealers think they can get away with to save a few pennies, that ends up costing them dearly in the long run. And they still charge extortionate labour rates to boot as well. My car is not going near the dealer for anything other than warranty work. I dont care about the stamp in the book.
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This isn't one of the bolts is it? MAT ED30 and I found it sitting on a ledge when we were changing my DV.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fwww.andrew-parker.com%2Fbolt.jpg&hash=e50f66825716045037f8f2403cfbbd9e9a6edfba)
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Lol, no. They need to be much bigger and stronger than that.
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That bolt was a big one I was unsure of how it got in the place it was :confused:
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Lol, no. They need to be much bigger and stronger than that.
Haha, thank god. It's only about an inch long, but like Mat says, strange that we found it.
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I know this is an old thread, but my engine mount bolt sheared and therefore my engine was falling down the side. Only owned the car since March this year. I noticed the engine sounded rough and whistling little bit. Saw a friend who's dad used to be a mechanic at Honda and he noticed the engine was lopsided and the engine mount wasn't straight. Took it to a local garage the next day, they said the engine mount bolt has sheared so left it with them as I had to go away for training for work. But the amount of stuff that had to be replaced was extreme, pipes got damaged due to engine falling on to it, cambelt nearly broke and 50% of the teeth on the belt were gone, new engine mount, new bolts. The garage phoned through garages who had done services to see if they had done the cambelt change for my car. They phoned up the most recent service when not under my ownership and the garage said they had replaced the Cambelt and the Water pump. When my garage had taken the engine out and took of the engine mount, the bolt was sheared and the bolts were greased up most likely to help screw it in. The service was done August 2015 by a garage in West Midlands somewhere. Trying to see if there is anything that can be done? I have been invoiced over £600 not got the official figure yet.
*Edit: Garage was SMF Europarts LTD at 30 Two Gates Ln, Halesowen B63 2LJ. I would advise people not to go here for a Cambelt change or you might have the same consequence that I had.*
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Blimey, not good!
So is this literally down to people not replacing the bolts when they do cambelt or engine mount replacement jobs? Are they stretch bolts from the factory?
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Yes think that is the case. Yes think they are stretch bolts from factory.
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Worst nightmare that is. At least I know where NOT to go. Thanks
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I think I'm correct in saying that any stretch bolt (one that has an angle spec. for torque) should only be used once. Once they've been stretched, you can't torque them accurately again. It really annoys me that bolts that need to be replaced aren't always included in the kit of parts you buy. :stupid: