MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: johnhol78 on February 23, 2011, 06:07:20 pm
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Well, took the car to have the recall done on the coilpacks......
Said they'd do a free inspection and do a diagnostic to check the boost.
After 2 hours....the recall was one and diagnostics were clear BUT:
They reeled off two pages off things that need doing. Brake Fluid Service, AC Service, Front Bushes, Drive Shaft Boot (left side), Pads, discs etc etc
Get out to the car and they've scratched the passenger door.....LIVID. Dragged the manager out and he said they'll fix it. Booked in for 22nd March
Said ok and set off.......5 minutes down the road and nearly home the STOP light comes on and says brake fluid owner manual.....
Get home and call the garage I bought the car from......he said that all should have been picked up though will take the car back and have it looked at and pay for anything that need doing....GREAT. Also said to top the brake fluid up to stop the warning light.
Off to halfords and bought some brake fluid. When I get home and try to open the bonnet the handle is very stiff, Bonnet opens and what do I see......the brake fluid cap resting in the engine bay, not even in the reservoir.
Little bit has splashed :mad: so pop the cap on and tighten and the warning light goes off.........miracle
Close the bonnet and the catch won't lock the bonnet down, have a lock and it's stuck, small screwdriver to move the catch and then the bonnet closes.....but this needs doing everytime.
Went in to ####ing dealers driving and working fine, comes out with allsorts wrong.......AARRRGGGGHHHHHHH
So they've lost a regular customer and will continue with my old indie from now on.
Shocking service - they mustn't like doing free work so try to engineer more for themselves.
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:surprised:
Jesus, sorry to read this.At least alls being sorted F.O.C.
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Bloody Heeeeeellllllllll John
What dealer was this ! Shame them !
:popcornsoda: :popcornsoda:
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I'd also recommend getting on the phone to VW UK, had some pretty awful experiences with dealers myself over the years but always managed to get it all sorted and get some compensation thrown in too when you involve the HQ :fighting:
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Write a comprehensive list and make a polite call to VW as said, franchises are merely that and VW are normally pretty good
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Name'n'shame.
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Write a comprehensive list and make a polite call to VW as said, franchises are merely that and VW are normally pretty good sh*te.... :signLOL:
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Citygate Ruislip.
Will be writing to VW UK asap.
Thanks or the for the sympathy ppl.
J
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I've never had a problem at this dealer and always found them very helpful
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They seemed helpful, don't get me wrong and were very apologetic though the actual work standard is terrible.
They washed my bloody car as well.....after I told them not to....
Servicing guys were nice as were the sales team.....just the mechanics look like they are either straight from school or just can't be @rsed.
Might try windrush instead.
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Hmmm, I haven't been there since my service last May so I wonder if they have some new staff as the workshop guys I've dealt with have always seemed ok. I always find the service people friendly and helpful.
I got no help from the sales people when I was looking for a car so wouldn't buy a car from them!
My Dad always ends up with a list of things Citygate High Wycombe find wrong with his car when ever it goes in
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It's a sad fact that nearly all garages have way to much work on. The pound is king and all the staff in these places are under non stop pressure.
I always judge a garage by the sales reps. When i was looking to by my GTI i went into my local dealer and had a nasty 15 mins with a sales rep, who could not hide his lust for my money, or shouls i say for how much i coulod borrow from them. Before i could talk about options he wanted and needed to know about my financial circumstances. The second he spotted i had cash and wasn't going to just accept some nice mats as a deal clincher, he started looking at me like he scrapped me off his shoe.
The way i see it, if the garage manager is happy to have such a slimey sales twat, do business like this, then he will be happy for your car to get in and out with as much money extracted as possible with minimum care. :fighting:
Rant over as you were. :drinking:
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The mechanic working on mine honestly looked as old as my stepson...and he's 15.
I don't mind paying that little bit more for main dealer service but expect a high standard of work.....leaving the cap of the brake fluid is inexcusable.
Have to put up with a flaming Volvo S40 while mines being done by the garage I bought it from.....thought asking for the Porsche 911 Targa was pushing it :)
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It's a sad fact that nearly all garages have way to much work on. The pound is king and all the staff in these places are under non stop pressure.
This is true, just seen my mate who is a mechanic at the dealers and he's working late everynight and every saturday. Says he's already done over 45hrs overtime this month so far.
Our local dealer is selling loads of new cars, he said they bought a fleet of 60 new 1.4 MK6's and sold the lot super quick!
Matt
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I'm pretty certain that the brake fluid cap incorporates a sensor - Hence the warning when the cap wasn't on.
The bonnet catch issue is a well-known one by any VW dealer worth his salt.
You don't say what your car is! I'm assuming an older Mk5 GTI but there's all sorts on here nowadays.
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You don't say what your car is! I'm assuming an older Mk5 GTI but there's all sorts on here nowadays.
:grin: :grin: :grin:
Is that a hint of sarcasm their RR !
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You don't say what your car is! I'm assuming an older Mk5 GTI but there's all sorts on here nowadays.
:grin: :grin: :grin:
Is that a hint of sarcasm their RR !
....I've been rumbled! :grin:
Yes, but not with any malice. It's just a little frustrating trying to help someone if they don't say what their car is :rolleye: :evilgrin: :laugh:
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:signLOL: :signLOL:
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Sorry RR...55 GTi standard 5DR.
Is the bonnet catch as DIY job?
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Well known tuners also have their problems. According to some they don't..
My local dealer is pretty good, did a service on the Roc, and all seems to be good, service advisor detailed what they had done, what oil they had used, and handed the car back over to me.
They checked the car prior to and post the service for damage.
Also topped me right up with good coffee, and gave me my key back with a new key ring on, old one was tatty.
The dealer in the next furthest town is utterly shyte though!
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^^^^
Is your dealer the same 'group' as mine, QD - Loders?
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Anybody have an email address for someone as VW UK Head office that i can direct a complaint to?
Thanks
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Thanks for the heads up... That's one of my local dealers. (never used them though)
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Anybody have an email address for someone as VW UK Head office that i can direct a complaint to?
Thanks
Last time I had a problem, I called them and they were really helpful :) Might be worth a try
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Sent them a copy of an letter i was planning on sending to them and VW UK in an email.
I;ve just got off the phone with the General Manager who couldn't apologise enough. He's going to getting everything sorted so this should mean my entire passenger side is sorted, scratch removed and scuffs and dents removed.
Also launching an internal investgation about how the brake fluid cap can be left off....
Calling me back Monday to get more details when service manager is back and then will book the car in asap....
Seemed very helpful and willing to sort out the issues.
Just a shame the Technicians aren't upto scratch.
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Rigth well had the car independently reviewed - they went through the list and said the only thing that requieed attention was the Drive Shaft boot on the left (which was on the list)
The Front bushes are fine - not perfect though absolutely no reason to change them at all, no knocking or movement.
The rets of it was a joke as well. Pads and Discs have at least another few thousand miles left so "Requires Urgent Attention" is a little excessive.
Just waitng for the Service Manager to come back to me today with an update on their position. :confused:
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FULL REPAIR......the Manager said he will take care of all the scratches and dents and also the scratch that was already there as good will...
Management seem very good, just the Technicians I suppose, pot luck getting a good one.
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Might try windrush instead.
I went to the Windrush in Slough a while back after having my wheels fitted to ask about wheel alignment. They wanted 200 quid!!! Got it done at Protyre for £28.
I've been shocked at the appalling service I've received at VW dealers so far into my ownership. I thought Vauxhall were bad, but VW take the biscuit and spit in yer tea afterwards!