MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: Snoopy on February 26, 2011, 07:11:05 pm

Title: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: Snoopy on February 26, 2011, 07:11:05 pm

My cars due its first service soon, as it has the 3 year service pack price is not an issue but care, aftersales and service quality is.
(Been ex trade i know what some places are like :surprised: )

Anyone used: Pulmans Durham or Benfield Scotswood road or Benfield silverlink Newcastle for servicing or repairs?

Your views and experiences please?

Thank you for any help and advice,
Geoff.

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: nads1_uk on February 26, 2011, 07:33:00 pm

Used both mate.  Used Durham for my cambelt service and used Newcastle for a repair (airbag fault) didn't have any issues with either.  Told both not to wash or vac the car and neither did!!  Car was ready when they said infact my cars back in Newcastle on Monday (using them cause it's closer to work) for the coil recall repair.

One bit of advice DON'T use Sunderland they are a bunch of chimps.

HTH

Andy

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: Snoopy on February 27, 2011, 04:44:39 pm

Thanks for the reply  :smiley:
May i ask which of the Newcastle ones did you use, Scotswood or Silverlink?

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: damoegan on February 27, 2011, 04:51:29 pm

I've used all 3, Geof..

Used Benfield Scotswood road for parts and never had a problem with them.

Used Benfield silverlink Newcastle a good few years back now for a service on the Mrs' old mk4 Golf. Again, no problems to report and thought they did a good job..

Used Pulmans Durham as recent as September last year as we bought the Mrs' GT Sport from them. Again, very good service from them (even loaned us a car while waiting for the GT to be ready for collection as the old mk4 TAX was due to run out).

I will be giving Pulmans a ring early next week regarding the coil pack recall  :wink:

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: jordychris on February 27, 2011, 07:47:27 pm

I have uesd Pulman in Durham for cambelt and service back in dec and had no problem asked not to wash car and didnt also used for parts new coilpacks and spark plugs and again parts dept ok

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: nads1_uk on February 27, 2011, 07:54:01 pm

Quote from: Snoopy on February 27, 2011, 04:44:39 pm

Thanks for the reply  :smiley:
May i ask which of the Newcastle ones did you use, Scotswood or Silverlink?

The one I used was the Scotswood one  :happy2:

Andy

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: Snoopy on February 27, 2011, 09:32:50 pm

Thanks guys.  :happy2:

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: Bernhard30 on February 28, 2011, 11:22:41 pm

Yes, Benfield Silverlink is where the Ed30 and her GT TDi 170 go all the time, so would recommend them.
In my experience their service desk are better than their sales team.
I've found that by the time you've checked 'independent' garages for price and knowledge you're just as well to go to the dealer and haggle their price, by way of price matching etc.
I know there are some horror dealer stories out their but Benfield have always been spot on for servicing and any warranty work.

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: paul71 on March 01, 2011, 08:25:42 pm

used to use pulman durham for my old mkt4tdi. i would recommend them without hesitation. used them even though im over 60 miles away. staff were friendly and helpful and their work was spot on. got them to handle a corrosion claim even though they dont have their own bodyshop they took photos and dealt with vw and got work done by nearby vw approved workshop. even though they were gettin no benefit i got thei rcourtesy car while car in bodyshop. great showroom and cafe too :happy2:

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: Snoopy on March 03, 2011, 09:39:54 pm

Thanks for the replies. Im not sure who to use now  :laugh:

Title: Re: Anyone used Pulmans Durham or Benfield Newcastle for service/repairs?
Post by: Snoopy on March 11, 2011, 04:14:49 pm

Thanks everyone for the replies and info.  :smiley:
I have booked it in to Benfield for Thursday and wait to see how good or bad the experience is.
 :drinking: