MK5 Golf GTI
General => Detailing => Topic started by: Boothy on February 28, 2011, 05:22:49 pm
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Recently the Wakefield VW dealer washed my car with a bag of sand or something and and made a right mess of the paint work. I have already discussed this matter with the manager who said that they would do a free '...buff and polish" :scared: which had me somewhat worried. My fears were confirmed after Stealthwolf raised the issue of them preparing the paint correctly prior to machining.
The manager has phoned me again today to say that I can bring it down for this doing and I have raised the same concerns with him. I'm not sure they will prep the car and will just use some numpty to go over the car with a buffer, leaving swirls galore. He assures me that they use an independent valeter to do the cars but I have still asked them to clarify what exactly this valeter will do.
I've never used a machine so want to be sure that when they ring back I know EXACTLY what they should be doing to removing the scratches etc. Should they be claying it first etc?
Heeeeeeeeeelp!
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If you were going for a professional detail you would be expecting it to be washed with snowfoam, and then the 2 bucket method, clayed to remove contaminants, paintwork inspected for depth of swirls and a suitable polish and pad comboto be chosen on that basis and then sealer / wax on top of that. I don't think any valeter at a dealership will or will do that, maybe not by choice but by Instruction. If it was me I would haggle a few free services or something out the dealer and take it to a pro to get it done right and don't let them wash it again and make sure they no not to wash it again!
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VW Wakefield have their own body shop so they may have some expertise in that area.
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VW Wakefield have their own body shop so they may have some expertise in that area.
Wakefield don't have a body shop mate or I hope not because they sent me to Huddersfield to have my rust examined? I wish they did though as I might be a little bit more confident in there abilities.
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Mate, they will bugger it up! guaranteed! they are not set up at all (not even 10% competent) at fixing paintwork issues like this. Even most bodyshops will screw it up!!
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I agree with Jay after having been in the same situation.
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I agree with Jay after having been in the same situation.
Me too - sometimes it pays not to trust the dealers when you know they will make the matter worse.
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Cheers guys. Think I will just tell to forget it and try pushing for somebody with skill to do the job.
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I do work for a fair few dealers. I've got a brand new audi in at the mo from a local audi dealership! :signLOL:
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I do work for a fair few dealers. I've got a brand new audi in at the mo from a local audi dealership! :signLOL:
They are proper sh*t aren't they! :rolleye:
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VW use companies such as 'Auto Klenz' and these guys use dirty sponges and water to 'clean' cars! They are also paid by the amount of cars they do! You do the math :scared:
They are maybe a step up from the guys in Sainsbury's car park with a trolley and a bucket! :scared: :scared:
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VW Wakefield have their own body shop so they may have some expertise in that area.
Wakefield don't have a body shop mate or I hope not because they sent me to Huddersfield to have my rust examined? I wish they did though as I might be a little bit more confident in there abilities.
I think I maybe confusing it with their accident center. There's something back there :signLOL:
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...fears were confirmed after Stealthwolf raised the issue...
Have you learnt nothing from here? Never listen to me! :grin:
In all honesty, as JPC said, even body shops do crap work. I'd take a detailer/someone who knows what to look for and go over the car after their "polish". Give them the choice of correcting it or paying for a detail.
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Been to VW today and they wouldn't allow anyone else to try and rectify the issue until they had ago. Initially I said yes but then the more and more I heard him talk the more scared I got! I asked him how they would prepare the car ready for using the buffer and basically he just said "we'll give it a wash with some soapy water". He said they wouldn't clay it first to remove any contaminants and talked about using plenty of grade 6 compound (presumably more aggressive than 3) which sounds harsh so I just said don't bother.
I'm gonna type up my email to VW this afternoon about the poor service, the rust and the scratches. Its about time they did something right for me for a change!
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"Some soapy water" just about sums their lack of knowedge up!
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Absolute Idiots! just because they sell cars they think they know everything about them! i cant tell you how they wind me up sometimes!
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Agree with JPC here, your car needs a good detail from a pro. Stealer will only make matters worse :fighting:
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Agree with JPC here, your car needs a good detail from a pro. Stealer will only make matters worse :fighting:
I've sent a letter of complaint to CEO of Volkswagen UK and copied the dealer in too. Hopefully the dealers sphinkter will be twitching like a rabbits nose by now! On the other hand they might just have filed it under 'B' for bin?
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Squeeky bum time for VW customer service methinks! :P
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Boothy, what is the Wakefield VW garage like for the rest of their services etc? Had my golf a week and I'm contemplating whether or not to carry on using my mates garage for getting stuff sorted out!
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id avoid wakefield like the plague
havnt heard one good review from them personally about the services and the staff
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Boothy, what is the Wakefield VW garage like for the rest of their services etc? Had my golf a week and I'm contemplating whether or not to carry on using my mates garage for getting stuff sorted out!
Customer service - nill.
Quality of service - nill.
I'll be using Huddersfield or Barnsley from now on!
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Every time i go in for something i say "DO NOT WASH THE CAR" 9out of 10 times they wash it!
Hard to complain about them washing the car!! but i do make the point i said NOT to!
All useless
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ive heard barnsley are very very good boothy
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Thanks for the warning, think ill stick to letting my friend service my car. I've never known a dealer wash your car whenever it goes in, saying that I've only ever had one previous car and never took it to the dealer ;p
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Our polo went to a local VW dealer for some work to be done (void bushes) and the paint was gleaming when it went in. When it came out it looked like someone had used a brillo pad and scouring powder on it! Never seen a cars paintwork look so market and dull and all the protection etc had been removed. Im just glad i did not pick it up or it may have been jail time for me. Cost me alot of money to get it corrected, if i had not had a good deal on the work done by the VW dealer that was organised by a friend i would have went mental.
My car is in for a service tomorrow at a different dealer but one from the same group. I just hope they can read as i have put a couple of signs in the car.
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