MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: sjt144 on July 07, 2011, 05:32:00 pm
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Hi guys,
just bought my first GTI (DSG) and joined this forum today. Hopefully some of you guys can help out with some advise here. My car is an 07 with just under 20k miles on the clock. I've noticed the car stutters when pulling away in 1st or 2nd and after a longish run, it stutters to a stop. Not the smooth DSG I was expecting. I have read there were issues with the DSG box and am now wondering if mine has those typical symptoms. Does anyone know if VW UK recalled the GTI for DSG problems? Have you heard of anyones's experience when dealing with VW UK about this problem?
Any help/advise would be most appreciated.
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Mechatronics fella is duff
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Great........ :confused:
Any idea how much to repair? I guess VW did not recall?
cheers for the response.
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the mech's unit is around £1000 plus fitting on top.
hopefully you have some form of warranty?
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No warranty....
Do you know if it'll damage other parts of the car if I continue to run it until its repaired or is this a fault that can be lived with?
Appreciate your thoughts...
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No warranty....
Do you know if it'll damage other parts of the car if I continue to run it until its repaired or is this a fault that can be lived with?
Appreciate your thoughts...
it will only get worse over time unfortunately.You could try and do a scan with VAGcom and reset the DSG with basic settings as a "worth a punt".
have a look in the forum list of vagcom owners to see if someone local can help.
Or take the car to the dealers for them to try doing it, but you may be charged around £50 for a scan.
what reg is the car? 57/08 or an earlier one?
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It's a 57 reg. It's pretty sh8t for a car that only done a little miles. These forums are good to get some sound advise though.
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Some people subscribe to warranty direct, and pay the £300 a year.
Then totally coincidentally, after a few months of having the warranty, a big problem arises with the car. Luckily it's covered though! :evilgrin: :fighting:
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Cheers for your advice, very helpful. I'll check out the forum for VAGCom owners first.
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57-08 plate cars seem to have had more fair share then the earlier GTI's with faulty mech's units.
If your service log book has been well maintained and regually visited to a VW dealer, I'm sure they make take this in consideration and offer a 50/50 to help with this problem I'm sure.Call it "goodwill gesture"
Worth a phone call to your local vw dealer
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Some people subscribe to warranty direct, and pay the £300 a year.
Then totally coincidentally, after a few months of having the warranty, a big problem arises with the car. Luckily it's covered though! :evilgrin: :fighting:
Surely nobody would do such a thing :signLOL:
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Happened to my mates dsg last week and he took it the dealers and did a software update and fixed the problem so could be worth a try before spending big pennies!
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Was this a dealer supplied car or a private buy? Dealers have to warrant cars for 6 months from purchase as faults arising in this period are deemed to have been present at the time of purchase.
If this doesn't fit the bill, get a software reset done via VCDS. There's a chance that may help. DSG 'boxes 'learn'; the driver's style & adapts to it. By software resetting, you clear the memory of the previous owner's driving style.
Fingers crossed.
Does the car have a full VW dealer service history? This usually means that VW UK look favorably on any request for goodwill contributions in cases like this.
Hope you get some joy with this.
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Cheers guys. Car has a full VW service history. Bought from a dealer, but one I suspect won't entertain the cost to repair a Mechatronics unit. Very small dealer trading from his house. I'm going to check with Trading Standards to see if dealers must supply a minimum warranty by law.
Also nipping down to VW today for advise.
So frustrating VW US understood the problem and done the right thing.
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I think it would be well worth a reset (basic setting adaptation) it clears the fuzzy logic as Loucyffer said but it also get the clutch plates to re-learn there bite points and shifting patternn (on the prescribed test drive after) my car is an 05 and has at times decided it doesnt like to shift smoothly like a DSG should, basic settign reset helps alot, also driving around in Manual more will help.
Obviously your car has only covered a relatively small mileage and the VW standard for servicing is 40k miles but it has been suggested that you also get the DSG fluid changed at 4 years, if you think about it the wet clutch in the DSG and the gearbox itself are all swimming around in the same fluid, and that fluid hasnt been changed since the car was new so all the swarf off the gears as it bedded in are still floating around in the fluid, and the DSG box also creates massive heat and shearing forces. So it could be worth a fluid change if the reset doesnt rectify the shifting, especially before going down the expensive mechatronic replacement route.
As Steve mentioned, full VE service history cars that have been serviced to VW spec often see a bit of good will on DSG mech issues if it comes to that.
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Thanks,
found a guy on this forum (Golfman) who could possible help with a VSDS in Dundee. Sent him a PM.
cheers....
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Just back from the VW dealer. £2000 for new Mechatronic (fitted). Ouch!!! They need to run a diagnostics to confirm that's the problem then send a note to VW UK asking if they are prepared to contribute to the cost as a goodwill gesture. So, no guarantees, even although the car was owned by VW for the first six months of its life, full VW history and less than 20K on the clock!
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I'd still be pushing to see what your seller's liability is. They can't claim a 3 month warranty anymore. Any registered motor trader has to offer 6 months on major defects on appropriate vehicles. That means that although you'd not get this fault covered on a mega-miles £800 crock, it is appropriate in your case to seek redress vs the seller, if you bought within 6 months.
Check your local trading standards & Citizens Advice. Under the Sale & Supply of Goods Act (Consumer Regulations 2002) any motor dealer must warrant their vehicles for 6 months from the date of sale. Note that in such instances the onus is on the dealer to prove that any fault arising was not preexisting the sale. Otherwise the seller is essentially liable.
Have a read:
http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_second_hand_vehicles.htm#you_bought_the_vehicle_from_a_dealer
http://www.honestjohn.co.uk/forum/post/index.htm?t=52855
Don't give up. You shouldn't have to foot this bill.
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Latest update.....
as suspected, Mechatronic Unit is f*cked...£1600 plus fitting. Also small fan packed in causing the larger one to operate prematurely with a loud noise.....also needing repaired. Letter has now been fired off to VW UK for a goodwill payment. Car has less than 20K, 3-1/2 year old with full VWSH...in fact the car was owned by VW for the first 6 months of it's life so will hopefully get a positive response.
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Fingers crossed, I hope it goes well for you. :smiley:
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Latest update.....
as suspected, Mechatronic Unit is f*cked...£1600 plus fitting. Also small fan packed in causing the larger one to operate prematurely with a loud noise.....also needing repaired. Letter has now been fired off to VW UK for a goodwill payment. Car has less than 20K, 3-1/2 year old with full VWSH...in fact the car was owned by VW for the first 6 months of it's life so will hopefully get a positive response.
Good luck. I think all DSG owners dread this situation
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Good luck fella :happy2:
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Cheers guys,
will let you know VW's response.....
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You need to be following this great advice. I dont think VW will be offering you too much, even if they go halves you still have a nasty bill. :happy2:
I'd still be pushing to see what your seller's liability is. They can't claim a 3 month warranty anymore. Any registered motor trader has to offer 6 months on major defects on appropriate vehicles. That means that although you'd not get this fault covered on a mega-miles £800 crock, it is appropriate in your case to seek redress vs the seller, if you bought within 6 months.
Check your local trading standards & Citizens Advice. Under the Sale & Supply of Goods Act (Consumer Regulations 2002) any motor dealer must warrant their vehicles for 6 months from the date of sale. Note that in such instances the onus is on the dealer to prove that any fault arising was not preexisting the sale. Otherwise the seller is essentially liable.
Have a read:
http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_second_hand_vehicles.htm#you_bought_the_vehicle_from_a_dealer
http://www.honestjohn.co.uk/forum/post/index.htm?t=52855
Don't give up. You shouldn't have to foot this bill.
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^^^ great post :happy2:
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Mine plays up a bit when hot. doesnt seem to disengage second gear quick enough before going into 1st. Had oil change on schedule also had dsg reset.
No error codes so Warranty Direct wont authorise repairs.
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Thanks guys. To the original poster, my advice is as I posted. Your dealer is liable. The onus is on him/her to prove the mechatronic fault wasn't present at sale, providing you purchased this vehicle within 6 months. You can pursue claims after the 6 month period, but then the burden of proof is on you to prove that the defect was present.
So don't leave it any longer. Follow the Citizens Advice link I posted. Stop using the car (very important), and contact the dealer immediately by recorded delivery letter. Tell him/her that you intend to hold them liable for this fault under the Sale & Supply of Goods Act, and give them 7-14 days to reply. Tell them without a satisfactory reply you will pursue them through the Small Claims Track of the County Court for the total cost of repairs, plus out of pocket expenses.
If VW UK know that this dealer is within the 6 month period they will (rightly) refuse liability of their own.
Don't back down. :happy2:
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Outcome.....
Well, after writing a strong letter to VW UK, they agreed to pay 100% of the replacement Mechatronic Unit, complete with a 2 year warranty...result. I did emphasise in my letter that VW are well aware of this DSG problem and have offered their US and Canadian customers a 10 year warranty.
Local VW dealer was first class, had no issue with them whatsoever. :happy2:
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Outcome.....
Well, after writing a strong letter to VW UK, they agreed to pay 100% of the replacement Mechatronic Unit, complete with a 2 year warranty...result. I did emphasise in my letter that VW are well aware of this DSG problem and have offered their US and Canadian customers a 10 year warranty.
Local VW dealer was first class, had no issue with them whatsoever. :happy2:
:congrats:
Result!!
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sjt144 1-0 VW :pomppomp:
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Pleased it's all worked out.
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sorry for reviving an old thread but I had the same issue with my DSG Mech unit, went back n forth to the dealer I bought from, unfortunately it was a indy dealer and only part service history :sad1: :sad1: :sad1: ive wrote about it in a couple of posts/threads, ( drove my head in and still does thinking about it) long story short the indy dealer told me to go to one of there "specialist" garages in foxberry, took it to them and took the train back to east London.. week later after phoning every day like a madman they ended up telling me they cant see what the problem is and that its just a "feature" bol1ocks, told my indy again they then spoke to them and advised me to go all the way to bl00dy Gravesend to another specialist , took the trip down about week later, dropped car off. took the f'ing train back home, week later they tell me the same bloody thing after so called vigours tests and claimed it was some feature sh1t ( apologies for the language) they said they did a DSG service however and when I went to pick it back up it drove/ felt better than before. btw I didn't pay for any of the above, indy dealer sorted all that out for me
this was all around about feb 2014 ish,
fast forwards now, I took warranty with WD ( warranty direct) in jan, just for safe measures and heard decent info about them. from feb to april my car started getting the same symptoms again, made a claim in april they got a company called A1 Premier Transmissions to collect my car with there recovery truck, they had my car for almost a month! called like every other day to get some feedback which they did, eventually they stripped the gear box mech unit etc and said yes the mech unit is definatly faulty and quoated around about £800ish and depends on how much WD would contribute) WD didn't cover the whole cost :sad1: decided to contribute towards it, I ended up paying around £300ish out of the rough £1k . they delivered my car back ( some guy came and drove the car back down :confused: :confused: :confused: and handed me the keys, car full of muck but after quick drive I can say I was pretty happy with the results, feels lovely and actually enjoyable to drive now after having the car since Dec 2013..
question is, I payed WD to get my car sorted, should I inform my indy dealer that I had got my car repaired and see if they can reimburse me?
ive had the car for 6 months too, ive also got all the emails sent back and forth with the indy dealer. Can this be used for proof if it comes down to anything regarding legal matters?
... sorry I did say long story short but once I start typing I wont stop :signLOL: