MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Deako on July 17, 2011, 09:56:28 pm
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Update on Page 4
Had my Scirocco booked into VW on Friday for some warranty investigation, following Stealthwolf checking it over for me with VCDS after i had the EPC Engine Fault show up on the dash, as well as a couple of other issues.
Other problems i have had are: jerky take off and braking when the engine/gearbox are hot. The brake servo leaks loads of air into the cabin (you can hear it hissing). The O/S weather seal is perished.
So in summary, the following are all being replaced under warranty 1 week on Monday. The dealership are anticipating having the car for 2 days.
DSG mechatronics unit being replaced.
Brake servo being replaced (ouch, wouldnt want to be doing that one).
EPC fault will be fixed (VCDS indicated TB error) with a new TPS and wiring loom.
Door seal will be replaced.
A fair bit of costs will be incurred with this im sure. I will definitely be extending the warranty with VW i think. I did get 12 months extension on the warranty with my company who i bought the car from, but in Jan next year i think im going to buy the VW warranty.
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The Scirocco went into the dealership on Monday for all the repair work to be carried out. Everything has been done apart from the mechatronics.
Apparently, the dealership have to jump through hoops before VW let them replace the mechatronics unit. Anyone else experienced this?
Now they are telling me that VW are insisting they get the oil tested at a separate laboratory before they will let them replace the unit. The oil and filter were replaced in the gearbox at 36k miles; 11 months / 18k miles ago.
The car will be at the dealership until at least the end of the week now.
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Load of bollocks unless all the dealers have been asking for new units when the car never needed it. Obviously the dealer gets good labour rates from VW. I am sure they will change it if it is at fault.. :happy2:
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First I've heard of having to send off the oil to a lab.........and I work for them :stupid:
Awaiting technical enquires can take a few days but thats only to try and get it right 1st time
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They would not have replaced the oil at 18k anyway! first change is at 40k!!
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I thought it was 4years or 40,000 miles which ever came first? :happy2:
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They would not have replaced the oil at 18k anyway! first change is at 40k!!
Read it again! :wink:
He had it changed at 36k miles.
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Deako, if the car is under warranty, has had all servicing carried out at the recommended intervals, and to VW schedule including a DSG oil change before the 4 year/40k point then they have no reason to delay replacement. They may wish to test the oil to establish cause of failure, though.
I suggest you phone VW Customer Care & inquire as to the process. In my experience dealers are adept at spinning works of fiction to explain why they aren't getting on with your car. Particularly if they have a stack of services booked in by impatient owners, who wouldn't react quietly when they get bumped back down the list for a big job like this. Rather than tell you they are full & you'll have to wait, they tell you some BS about your oil getting sent to the International Space Station or NASA, so you'll wait quietly until they have space.
Call me suspicious & cynical :evilgrin:
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:ashamed:
They would not have replaced the oil at 18k anyway! first change is at 40k!!
Read it again! :wink:
He had it changed at 36k miles.
My bag! Sorry!
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I questioned the whole VW requesting the oil be tested malarky, and they stated they have all the paperwork from VW that they can prove for the request.
They have stated that there is no glycol (iirc)??? contamination in the oil which is present in a mechatronics failure. Can anyone confirm?
They are now testing the clutches to see if they are at fault. Ive stated i need the car back for next Tuesday, as im going to the Nurburgring for the annual Club GTI 'Ring Trip, and its looking unlikely. Not happy.
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Glycol - is that something to do with the coolant?
Gary's R36 is in having the whole gearbox replaced, after having had 2 mechatronics units already. Seems the heat exchanger (oil to water) for the box fouls and leaks coolant into the 'box making it a write off. Have you noticed coolant loss, or a little mayo on the cap??
I'd say they're probably waiting on finding out if it needs a new 'box, rather than trying to wriggle out of replacing the mechatronics. Maybe.
They've had it for 3 weeks already, it's still in bits.
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I've had 2 Mech's replaced R32 and Ed30.
They never tested for antifreeze in the procedure. It was a case of them following guided fault finding which entailed a Basic Setting and if that failed to improve things then they changed the Mech.
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Does someone want to ring my dealership for me (VW Solihull, Johnsons) and tell them they are useless then? Or just tell them to get a hurry on!! :grin:
I think if they discovered glycol then, it would be new gearbox time. Cant see why that is stopping them changing the mechatronics. Its definitely that which is the problem for all the threads ive read with all the symptoms.
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No calls from the dealership today. I have left my name twice to be called back. If i dont get a result today, next step is VW customer care. To be promised the car back in 2 days at the start of this week is the only reason i booked it in before our trip to Germany.
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Well, car is back together and ready to collect tomorrow morning.
They are blaming clutch packs. On order, will take a week to get the bits in, so advised me to take car as it is and book in for when i get back.
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I picked up the car today without them fixing the gearbox as that will need to be booked back in for.
However, they have completely f*cked up the car after supposedly repairing the other things.
The aircon no longer works, and it sounds like there is a grating noise coming out the air vents when its turned on. They must have disconnected air con pipes when the brake servo was done, but they obviously didnt check the aircon afterwards.
The wiring that they replaced going to the throttle body looks like it was done by a 5 year old. I could have done it better with my gas soldering iron. NOT to mention that if you touch the wiring, they short out and the engine tries to jump out of the engine bay. The engine then goes into limp mode and wont rev past 2k rpm again until the code is cleared.
After the door seal was replaced, they havent refitted the trims properly. Actually, it looks like the trims have been broken, so they will be replacing them too.
There is a massive clunking noise when i reverse off my drive. They would have had to drop the engine to replace the brake servo, so it just hasnt been done properly.
I think i got a trainee on my car to be honest. There were supposedly 2 master techs working on it.
Im supposed to be taking the car to Germany on Thursday, and to be honest, i dont even trust driving it down the road at the moment.
Jokers. Dont go to this dealership.
If its not sorted on Monday, then there will be a rant going into VW Customer Care.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6124%2F5991752852_2d702c63ea_b.jpg&hash=693bfee65e89759b33af46202bcf94ea5a41dd11) (http://www.flickr.com/photos/lukedeakin/5991752852/)
IMG_2804 (http://www.flickr.com/photos/lukedeakin/5991752852/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6022%2F5991195699_bb4acd1c59_b.jpg&hash=8fb8aae0bd0ca426f1fa5c2bc23f7f8acfbba7b3) (http://www.flickr.com/photos/lukedeakin/5991195699/)
IMG_2803 (http://www.flickr.com/photos/lukedeakin/5991195699/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6123%2F5991195151_7d8f2f5dfd_b.jpg&hash=aa8077e48f9feb32d5388bdd0e265aa144f6c1a9) (http://www.flickr.com/photos/lukedeakin/5991195151/)
IMG_2802 (http://www.flickr.com/photos/lukedeakin/5991195151/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
To be honest, Hayley has done a fine job of her booking procedures etc. Its just the technicians which appear to be rubbish.
Here is a video of the wiring shorting when you touch it:
http://www.flickr.com/photos/lukedeakin/5991775208/
Also, here is a video of the aircon noise after they must have broken it doing the brake servo:
http://www.flickr.com/photos/lukedeakin/5991248265/
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That's a joke. Did they get the Chuckle Brothers working on your car? :fighting:
I didn't realise that the clutch packs were a serviceable item unless you go aftermarket. They will have to split the box to gain access which I believe involves drilling rivets out, etc.
After this little episode I can see a new gearbox in the very near future at this rate.
Either way I would register your dissatisfaction with the dealership at a reasonable level i.e. Service Manager or above and also contact VW Customer Care.
Shocking mate.
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terrible and for such poor service VW should be shamed into compensating you in some way.
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Sounds horrendous mate. Hope you get it sorted.
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Thanks guys. I was absolutely steaming earlier. Im going to go mental at them Monday. Not acceptable to give a car back to a customer with more things wrong with it than it went in with.
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I would open that insulation tape and check how they have joined the wires, would love to see :wink:
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I would open that insulation tape and check how they have joined the wires, would love to see :wink:
Im going to get them to do it in front of me on Monday morning. :happy2: And i will be taking a photo of the mess under there. If the wires are just bunged together, and taped up, im going to go ape sh*t.
Dont want to get the blame for aggravating the issue or even causing it. However, i know for a fact, that VW approved method for this repair, is to use crimped connectors with heatwrap and not solder.
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Sorry you are having such a terrible time, I think my patience with the stealer would have long since run out. I would be willing to wager that they end up replacing the mechatronics unit. I am afraid I would be going elsewhere this shower of incompetent bar stewards sound like they should go on the avoid list. Good luck mate, hope you get it all sorted soon.
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Thats truly shocking state to be given our car back.
i have been through similar situations with SEAT but thats another story.
to cover yourself i would make a list of the faults , include photo evidence where possible , when you go to the dealers ask to speak to the workshop manager and ask for the dealer principle to be present and look at the faults together 1 by 1 , let them know that you are not happy ,before handing over the car ask them what their plan of action is to repair your car and ask for it in writing , if you could wait a little longer for your car i ask VW to send a master tech of their own over to oversee the work , i did that with SEAT.
i also told the garage they had 2 options in repairing mine either give it to another dealership or back to SEAT to repair.
the way they left your car was bloody dangerous it could have shorted and caused a fire.
finally when you car is fixed ask them what goodwill gesture they are going to sort out for you.
i have had 5 services on my car and only paid for 1 so far!
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Holy crap, that's just shocking. I'm sorry to hear you're having this stress so close to your trip. Demand a courtesy car of the same type and go thrash that around the Ring instead.
Dealer Principle job that. And a shotgun.
BTW. Gary's got his car back, new box and other bits, repair bill was £9000 and 68 hours labour.
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That is a hideous repair. :sick: What are these guys thinking?
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Bunch of muppets :fighting: I'd go with what ROBDF2 has said.
Hope you get it sorted mate.
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BTW. Gary's got his car back, new box and other bits, repair bill was £9000 and 68 hours labour.
Jesus, that's some repair bill :surprised:
Matt
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bloody hell and i thought my brother was having issues with our dealer over a badly painted rear bumper! thats just shocking what they have done to the car!
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BTW. Gary's got his car back, new box and other bits, repair bill was £9000 and 68 hours labour.
Jesus, that's some repair bill :surprised:
Matt
It totals £20k so far, and it's only 2 years old...
VWs - not made like they used to be!!
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BTW. Gary's got his car back, new box and other bits, repair bill was £9000 and 68 hours labour.
Jesus, that's some repair bill :surprised:
Matt
It totals £20k so far, and it's only 2 years old...
VWs - not made like they used to be!!
WHAAAAAATTT????!!! :scared:
Surely it was cheaper to call it quits, scrap it and buy a new one....unless we are talking about an £80k + motor :rolleye:
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Thanks for all the advice and comments guys. Will let you know how it goes tomorrow. :happy2:
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Aircon has now been regassed. God knows why this wasnt checked properly after the repairs had been carried out. Sloppy.
The wiring loom has been completely re-repaired, with cloth loom tape used instead of the crap non-oem looking electrical tape. Under the tape, they had carried out the repair correctly, but it had just been done very very poorly.
All we ever ask is that when we get our cars repaired, that they are done properly. Im happy to say, the master tech that ended up working on my car yesterday did this, and im now happy.
Roll on next week when they have it apart again for the gearbox repairs. Im now happy that i can drive the car to Germany and know its not going to go into limp mode on a motorway at 80mph.
I'll post some pics of the 2nd attempt at the wiring repair. Its so much better.
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Wow, what a saga. I've been following this, and I actually feel relieved to hear the good news. It must have been hell for you!
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Thanks. Its been a frustrating ordeal to be honest. What should have been 2 days of repairs, ended up being 6 full days that the dealership had the car.
Here is the before:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6022%2F5991195699_bb4acd1c59_b.jpg&hash=8fb8aae0bd0ca426f1fa5c2bc23f7f8acfbba7b3) (http://www.flickr.com/photos/lukedeakin/5991195699/)
IMG_2803 (http://www.flickr.com/photos/lukedeakin/5991195699/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
Here is the after:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6143%2F6001720666_0f4e10c6d2_b.jpg&hash=4beaaac4f920d59dffd6f3fc73bf5d2a566c12ba) (http://www.flickr.com/photos/lukedeakin/6001720666/)
IMG_2818 (http://www.flickr.com/photos/lukedeakin/6001720666/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
Another before:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6123%2F5991195151_7d8f2f5dfd_b.jpg&hash=aa8077e48f9feb32d5388bdd0e265aa144f6c1a9) (http://www.flickr.com/photos/lukedeakin/5991195151/)
IMG_2802 (http://www.flickr.com/photos/lukedeakin/5991195151/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
Another after:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6022%2F6001172317_af73d9e13b_b.jpg&hash=5af379e6f81989d7c91f54aecb4fffed29688d1c) (http://www.flickr.com/photos/lukedeakin/6001172317/)
IMG_2817 (http://www.flickr.com/photos/lukedeakin/6001172317/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
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Also, since the brake servo has been repaired, the car is so much more efficient. This was reset on the motorway, but previously i had only managed to get the car near 41mpg. This was after a stint at 70mph and then mixed dual carriageway driving.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6125%2F6001748680_3e117870b5_b.jpg&hash=a1811de0a91e39464812975cfbd3e7afc96bf0a2) (http://www.flickr.com/photos/lukedeakin/6001748680/)
45mpg in Rocco 2.0 TSI (http://www.flickr.com/photos/lukedeakin/6001748680/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr
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Much better. :happy2:
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45mpg? :scared:
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TSI Rich. Far more fuel efficient that the TFSI's. :wink:
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It wasnt when we got it, poorer MPG than our old Mk5 GTI. Happy to report that its very economical on a long motorway run now. :wink:
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glad youve got it sorted now! only gearbox left to do.
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Glad it's sorted but as you say, it should have been done right first time around.
I hope they know you're gonna be just as picky with the gearbox.
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The luck gets worse. Some idiot just bumped into the back of the car at the traffic lights. Was a huge guy, very rough and aggressive. Basically told me to get back in the car. Wasnt going to stand up argue in the middle of the street. Didnt notice the dent in the bumper until i got home. :fighting:
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Should have just rang the police with his reg and not moved.
Did you get his reg?
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I hope the police were called?
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Hope you got his details. Any witnesses?
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Get him shopped to the cops , he commited an offence by hitting you! You should also mention his agressive attitude.
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I didnt even notice the damage guys. My wife saw it, but thought i had. At the time, i just wanted to get back home as i had so much to do before leaving for the 'Ring. Was majorly pissed off when we got back though and the wife pointed out the damage. I didnt get the registration and in hindsight, i should have acted on things.
Oh well. Done now.
Car has now been back into the dealership and had the clutch packs repaired. Seems ok at the moment. Need to get the gearbox really hot and make sure none of the symptoms still exist. Feels better on initial testing though.
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Well, the car has died spectacularly earlier. Cant decide at this point if the gearbox has died terminally, or if the engine has gone bang. I havent been happy with the gearbox since the car was given back to me. Some symptoms still there when the gearbox is really hot.
Pulled away from a junction, the gearbox went up, then down, then up, then down again. Engine went into limp mode, so sounds like its only running on 2 cylinders.
Engine fault light came on, but was flashing. Then the EPC light was on. Pulled over, tried to rev the car to clear the code and turned engine off and on again. But it wouldnt clear.
Drove just around the corner to the house, with hazards flashing. Car struggled to pull away from the roundabout next to the house. Just managed to get on the drive.
Left it 10 minutes, now the car wont start at all.
Cant decide at this point if i want to blame VW or drive it through the windows of the place i purchased the car from. :sad1:
Thoughts? :( Only had the car less than 3 months.
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Bought from a main dealers? If so I would be asking for a replacement or full refund.
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I'd be back to the place that fixed the gearbox and see what they say. Then i'd be back to where i got the car from whilst the other lot are trying to fix it.
In no uncertain terms i would be telling them to sort the car out between themselves and in the meantime give you a full refund and go elsewhere
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Tricky situation. I work for Lex Autolease. This car is ex-fleet, sold through our re-marketing company. Cars4Staff.
Car is on tick, although i got a fairly good discount through work and staff rates.
So they should be even more understanding. I hope.
Dealership were responsible for the repairs. Just been back out the car again and it wont start. Stinks of fuel when its turning over.
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I'd leave it now and just get on to the dealer in the morning. Get them to come and collect the car and sort it out.
Have you got access to VCDS in the mean time to see what faults are being thrown up?
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I dont have access to VCDS unfortunately. :sad1: Last time Stealthwagon helped me out when i was getting the original diagnostics done for the throttle body fault.
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Where are you?
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Deako mate do you want me to pop round tomorrow?
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How old's the car?
Provided it is still covered by VW warranty I see no problems just pick the phone up and get it recovered to the nearest decent dealer.
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How old's the car?
Provided it is still covered by VW warranty I see no problems just pick the phone up and get it recovered to the nearest decent dealer.
Oh yes, not worried about the warranty at all. Just fed up of the POS. Was meant to be taking the dog to the vets in the morning for her annual jabs, but had to call on the father in law for help (lives 20 miles away) to get my wife and the dog there. As she goes into kennels next Saturday for 12 days. We are due to go on holiday next Friday to Lanzarote, and needed a car this weekend to get last minute stuff for the break. Its just been such an inconvenience from the word go.
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thought i was having bad luck until i read this thead--hope you get it sorted of a new car of them
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Deako,
It's worth remembering that a registered dealer has to warrant the car for six months from purchase. The onus is on them to prove that these faults were not present when you took delivery (which is impossible).
See my post:http://www.mk5golfgti.co.uk/forum/index.php/topic,31959.msg395974.html#msg395974
I think it's time for you to write to them explaining all the problems, inconvenience, time lost and your intention to seek redress. If the car is less than 6 weeks from delivery, you can reject it as 'not fit for it's intended purpose'. If you've had it longer, this will be difficult.
I would recommend either speaking to Citizen's Advice, or even a solicitor. It's amazing how quickly a dealer will sit up & take note once you get professionals involved. I would also get Honest John from the Telegraph Motoring section on the case: www.honestjohn.co.uk He's a real force in these cases and will usually work on your behalf to get a satisfactory resolution.
Keep detailed records, make notes on who you speak to and when, and keep plugging. This is a pretty indefensible problem; your issue is going to be if the offered resolution is satisfactory to you
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Sorry to hear it Deako, must be so frustrated!
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SORRY MATE !.
Can you leave the car with them until you return from holiday with the understanding they have a whole 3 wks to get this issue sorted !. You aint in a hurry you just want it right on your return you are a patient manthiugh, As if it had been me i'd have gone mental unfortunatly that rarely helps , stick with being polite,positive,friendly , I am sure they want to get it right and once she is fixed you will be a happy bunny .
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Having a nightmare this morning.
VW have no courtesy cars until Wednesday. VW do not have a recovery service. (The car is outside the 1 year free VW assistance).
RAC will not recover the car. They state they are a breakdown service, and cannot be used for recovery only.
I am in a dilemma, i think im going to have to resort to getting the RAC out to try and fix the car, knowing full well that they wont, and make sure i state to them to not clear ANY fault codes. Then hopefully, if they have no luck, they will recover the car to the dealership.
We are Premier Life customers with Barclays, and the RAC cover we have is with them. Obviously, not worth the paper its written on.
Update: Resorted to calling the RAC and logged it as a breakdown. ETA: 10:15.
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Sounds like a plan - I have the same deal via Barclay's though and had no issues getting recovered - was late on a Saturday night so they did home recovery initially and then a follow on to the dealership on the Monday morning. Cannot fault them at all. They will only receover once they have exhausted all other avenues, so yes they'll have to try and fix the issue first.
Dom
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Nightmare. This is why I have the maximum cover (apart from Europe) with the RAC. They do Home breakdown so they'll come to your house rather than have the 1/4 mile exclusion.
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Nightmare. This is why I have the maximum cover (apart from Europe) with the RAC. They do Home breakdown so they'll come to your house rather than have the 1/4 mile exclusion.
Yeah, we get the home breakdown cover as well Stealthy, but dont have to pay anything for it. Its actually the maximum level of breakdown that the RAC provide that we get free with our bank account, including home breakdown, onward travel and european breakdown. The only downside, is actually having to let an RAC monkey try and repair the car first.
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You are a patient man Deako.
I'd have driven the car through VW UK's front reception window by now. Guess you cant even do that now though! :confused:
My mum had a similar list of catastrophies with her Porsche. 4 dealers carried out sub standard and in some cases borderline dangerous work over a 6 month period. I ended up making Porsche UK take the car back for repair at their head office by threatening a media stink. They took the car in sorted everything (as it should have been done in the first place by one of their official dealers) and pretty much told me to fook off and not contact them ever again. Didnt really care though as at least the car had been fixed properly.
Good luck with everything
Matt
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Just read the whole thread.
Would love to be a fly on the wall when you & the car finally get to VW :fighting:
Feel your pain and really hope the ordeal is sorted soon mate...
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Thanks all. Well, in spite of my ranting, my faith has been changed in at least the RAC this morning. :happy2:
Fault diagnosed, its a coil pack. But the car would not start at all last night and all morning. :indifferent:
RAC guy has been an absolute star. Drives a black Edition 30 himself. :driver:
Has diagnosed the fault, but offered me 3 options.
1. Fix the part, and charge the cost.
2. Recover the car to the dealership.
or
3. Call VW assistance, see if they will come out and replace the part under warranty. :congrats:
He really didnt need to offer number 3, and has gone out of his way to call back to RAC headquarters, and get one of the VW assistance technicians to see if they have the part on board, and if not, pick one up on the way and come and fit it.
So at this stage, it looks like we should have it back up and running in the next couple of hours.
However, im still not happy with the gearbox, and will be getting it booked back into the dealership asap. When the gearbox is hot, it still has the mechatronics/clutch related symptoms.
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What are the chances of him being an edition 30 brother! Haha
VAG coilpacks really are made of chocolate!
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The only downside, is actually having to let an RAC monkey try and repair the car first.
Didn't realise they have to have a stab at it. When my car broke down, the RAC chap did his version of a VCDS scan and then just towed it to the nearest dealer.
You are a patient man Deako.
+1. I'd have been livid by now.
RAC guy has been an absolute star. Drives a black Edition 30 himself. :driver:
Excellent turn out!
Hopefully your run of bad luck has ended.
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Bonus :congrats:
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Thanks for the advice guys. Its still going back in for the gearbox to be looked at. Still not happy with it.
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Have you had a look with VCDS in case the 'box has logged any faults since the car was returned? May be worth a peek
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RAC guy has been an absolute star. Drives a black Edition 30 himself. :driver:
Thats gotta be a referral for the site there :happy2:
Hope that box probs get sorted soon.
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Well, its not the coil pack, or the spark plug.
Cylinder 3 still has a misfire.
Tried to compression test it and the compression was low, but this could be because of the bore wash effect of the fuel in the cylinder.
Car needs to still go to the dealership. No car for the whole of this bank holiday weekend now. Also means the car will not get looked at until Tuesday at the least. Depressing!!!
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Have you had a look with VCDS in case the 'box has logged any faults since the car was returned? May be worth a peek
Dont have it.
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VCDS was counting a missfire on cyl3 for me, coilpacks and plugs don't seem to have effected the popping & spluttering on idle.
Vagcom cable will be here on mon / tues, will let you know what I find may be of some use.
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VCDS was counting a missfire on cyl3 for me, coilpacks and plugs don't seem to have effected the popping & spluttering on idle.
Vagcom cable will be here on mon / tues, will let you know what I find may be of some use.
Interesting to see what you find as well Mike.
Interestingly, someone else has just posted on Club GTI that their neighbour had the same issue. Needed a new cylinder head under warranty.
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Car was delivered to the dealership earlier this afternoon by recovery. Long wait till Tuesday now before i can speak to anyone.