MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: micaerin on July 25, 2011, 06:51:10 pm

Title: Main dealer service.
Post by: micaerin on July 25, 2011, 06:51:10 pm: Had my car serviced today with my local main dealer, they carried out a major service and brake fluid change. When I picked the car up the usuall chat about things that need attention started, passenger side CV boot is just starting to split, fair enough i thought, but I could not believe it when he said drivers side rear tyre has no dust cap... and he never replaced it! Also when I checked service book he had not replaced The spark plugs.. To be fair when I mentioned it he took my keys back off me and got them replaced..
Oh by the way I paid £16 extra to have long life oil.
That's my second service with this main dealer, think I'll be trying a different one next time.
Title: Re: Main dealer service.
Post by: badly_dubbed on July 25, 2011, 06:59:32 pm: spark plugs id not be happy about but....a dust cap! you should have hanged him there and then for that! :jumpmove:
Title: Re: Main dealer service.
Post by: micaerin on July 25, 2011, 07:13:18 pm: Was quoted £172.09p to replace NS outer CV boot, sounds alot to me oh and £1.32p for dust cap...
Title: Re: Main dealer service.
Post by: hugh jass on July 25, 2011, 07:16:50 pm: Time to find a good independent :happy2:
Title: Re: Main dealer service.
Post by: andrewparker on July 25, 2011, 07:48:19 pm: How old is the car? As far as I'm aware they won't change the spark plugs on a GTI until it is 6 years old.
Title: Re: Main dealer service.
Post by: Lazye on July 25, 2011, 08:26:15 pm: I have the £349 service plan with VW, it had a service recently and they changed oil (long life),oil filter, pollen filter, brake fluid and 4 new sparks plugs! I was a bit disappointed they didn't change the air filter but its a fairly cheap and easy one to do myself (which I have now done).
My ed30 is 4 year old and just turned 60k miles. They prob did the plugs due to mileage i suppose.
Title: Re: Main dealer service.
Post by: baldwined30 on July 25, 2011, 08:49:32 pm: They changed my spark plugs at 38k and 3.5 years old. Well, thats what the service book says!
Title: Re: Main dealer service.
Post by: Nasir on July 25, 2011, 09:11:42 pm: Quote from: micaerin on July 25, 2011, 07:13:18 pm
Was quoted £172.09p to replace NS outer CV boot, sounds alot to me oh and £1.32p for dust cap...

Hahaha, that is a joke.
Title: Re: Main dealer service.
Post by: micaerin on July 25, 2011, 09:44:01 pm: Quote from: andrewparker on July 25, 2011, 07:48:19 pm
How old is the car? As far as I'm aware they won't change the spark plugs on a GTI until it is 6 years old.
2007, VW SAY every 4 years or 60000 miles, I was on the service plan and my second year major service, which does include plugs and all filters except fuel filter, also my plan included a brake fluid service, which is not included if you take out the service plan now.
Title: Re: Main dealer service.
Post by: JackG on July 25, 2011, 10:02:43 pm: What dealer is this?
Title: Re: Main dealer service.
Post by: stealthwolf on July 26, 2011, 12:40:24 am: You got charged for a dust cap? wTF? I used one dealer and they replaced a missing engine cover bung FOC. Hell, even kwik fit have replaced dust caps on my wheels FOC!
Title: Re: Main dealer service.
Post by: edd666999 on July 26, 2011, 03:28:52 am: i just had a service + MOT they replaced my rear wiper FOC :notworthy:
Title: Re: Main dealer service.
Post by: no golf clubs at all on July 26, 2011, 06:40:30 am: Main dealer quoted me £249 for a full service, I mentioned ac they want a further £79 are they taking the piss?
Title: Re: Main dealer service.
Post by: LouCyffer on July 26, 2011, 06:42:48 am: Depends on what mileage & whether major or minor service. The a/c service sounds about right.
Title: Re: Main dealer service.
Post by: micaerin on July 26, 2011, 10:08:09 am: Quote from: JackG on July 25, 2011, 10:02:43 pm
What dealer is this?
Eurocanterbury
Title: Re: Main dealer service.
Post by: no golf clubs at all on July 26, 2011, 11:11:15 am: Quote from: LouCyffer on July 26, 2011, 06:42:48 am
Depends on what mileage & whether major or minor service. The a/c service sounds about right.

Thanks, it is a full service (so Major I think), last service a year ago was a minor one.
Title: Re: Main dealer service.
Post by: LouCyffer on July 26, 2011, 02:14:54 pm: In that case, yes, it all sounds about right. Don't forget to tell them to use long life oil even if you're on Time & Distance :happy2:
Title: Re: Main dealer service.
Post by: no golf clubs at all on July 26, 2011, 03:16:37 pm: :happy2: good call I got caught with that one the last time, they needed a reflush to fix. Twats.