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General => Random Chat => Topic started by: Makaveli on February 05, 2012, 03:28:45 pm

Title: iPhone restore question...
Post by: Makaveli on February 05, 2012, 03:28:45 pm
I need to factory reset my iPhone 4 to resolve an issue, however I want to keep all my contacts and messages. I have copied my contacts to Windows Contacts so I should be able to get them back after the reset but I dont know how to backup and restore just the messages.

I have tried a factory reset and then a restore from a previous backup but the issue I am trying to get rid of reappears so a restore is not an option...
Title: Re: iPhone restore question...
Post by: PDT on February 05, 2012, 05:00:28 pm
Whats the problem you are having?
Title: Re: iPhone restore question...
Post by: Makaveli on February 05, 2012, 07:16:38 pm
When playing music it stops, randomly skips through the song and ocassionally plays songs at double speed. If you google the issue it is reported by a small number of people
Title: Re: iPhone restore question...
Post by: jhtrophy on February 05, 2012, 07:22:13 pm
I'm no iTunes guru but iTunes back up?
Title: Re: iPhone restore question...
Post by: Makaveli on February 05, 2012, 07:29:08 pm
I'm no iTunes guru but iTunes back up?
iTunes backs up everything. See original post for why that doesnt work...
Title: Re: iPhone restore question...
Post by: jhtrophy on February 05, 2012, 07:33:45 pm
Sorry then don't know lol, I know my contacts are backed up but not sure on messages
Title: Re: iPhone restore question...
Post by: MarkMarked on February 05, 2012, 08:37:08 pm
If you are not going to restore from a backup then you will lose all your messages and phone calls as they don't sync with anything :(

There is some third party software that can backup the SMS to your computer, but its pretty hard to restore it back afterwards especially without a jailbroken phone
Title: Re: iPhone restore question...
Post by: edd666999 on February 05, 2012, 09:09:41 pm
Cant extract that itunes backup to get just the messages using itunes.

The restore from back up doesn't restore any phone software though, only data so do a factory restore, dont restore from back up and test it with one or two tracks, then you know where the issue is.


BUT,

If you look:

Windows XP:
%APPDATA% = C:\Documents and Settings\[your username]\Application Data\

Windows Vista:
%APPDATA% = C:\Users\[your username]\AppData\Roaming

Windows 7:
C:\Users\user\AppData\Roaming\Apple Computer\MobileSync\Backup

There will be a folder with a randomly generated name that's just a bunch of hex characters i.e 3d0d7e5fb2ce288813306e4d4636395e047a3d28


Inside that folder there are some files with the extension .mddata or .mdbackup, Thats where your text messages are stored.

I found this info on google ages ago, i extracted the data into a pdf file for a client using a website. Didn't put them back onto the restored phone though.
Title: Re: iPhone restore question...
Post by: Lavonkey on February 05, 2012, 11:07:38 pm
Which iOS are you running on the phone? Depends how much/how easy it is to back things up and retrieve them...
Title: Re: iPhone restore question...
Post by: Makaveli on February 12, 2012, 12:07:52 pm
The issues with playing music are still happening even after a factory reset of the phone, so my initial question about a restore is not valid

Its an iPhone 4 running iOS5. Anyone got any suggestions?
Title: Re: iPhone restore question...
Post by: E30Dom on February 12, 2012, 01:51:31 pm
I just back-up'd my 3gs and restored it and it's working better than ever..
Title: Re: iPhone restore question...
Post by: lloydber on February 13, 2012, 07:34:54 pm
straight back up, reset phone in general settings and restore should sort the problem and you can keep all your pictures/contacts etc
Title: Re: iPhone restore question...
Post by: bacillus on February 11, 2014, 09:29:57 am
Holy thread revival...   :scared:
Title: Re: iPhone restore question...
Post by: Makaveli on February 11, 2014, 03:40:14 pm
:confused:
Title: Re: iPhone restore question...
Post by: rich83 on February 11, 2014, 03:43:12 pm
:confused:

Someone spammed the thread.
Title: Re: iPhone restore question...
Post by: Viefiney on March 21, 2014, 06:41:09 am
If you use iTunes backups, there is only one backup (the latest) maintained per device at any point in time. So in this case the new backup overwrote the older backup, and it would be possible to recover only if a copy of Library/Application Support/Mobile Sync/Backup/ was made before the clean install (through Time Machine or any other solution), restoring that folder on the system and doing a restore from iTunes.
 
You can see the device backups (with the time stamps) available in iTunes by going to iTunes → Preferences and then navigating to the Devices tab.
 
Some recommendations and points to note to avoid such a situation and have something to fall back to:
 
You can have multiple backups in iCloud for a device and choose which backup to restore from (assuming there are no device/iOS compatibility issues).
Use both iCloud and iTunes backups together (once iCloud backup is turned on, automatic backups in iTunes would be turned off; so a manual backup would have to be triggered in iTunes).

When using iTunes backup, trigger a manual backup in iTunes followed by a manual backup in Time Machine before major changes to a device, like re-installing iOS or jailbreaking or restoring iPhone from previous backup.
 
You can learn more details from here about:
How to restore iPhone from backup (http://www.iphone-android-recovery.com/iphone/restore-iphone-from-backup.html)