MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: Leonard on February 10, 2012, 08:05:36 pm

Title: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Leonard on February 10, 2012, 08:05:36 pm
Just got home to see they have used Castrol GTX 10w 40 rather than Edge 5w 30

Will this have any detrimental affects in the long run, or shall I not worry about it?

Cheers

Matt
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Deako on February 10, 2012, 08:06:59 pm
Take it back and complain. What car?

Is it even fully synthetic they have used?
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: perky85 on February 10, 2012, 08:07:36 pm
All of the dealerships should be using 5/30 why have they put 10/40 in?
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Leonard on February 10, 2012, 08:10:16 pm
No idea.

Service was really good so I didnt check.....

Its an ED30

Cheers

Matt
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Frodo-anni on February 10, 2012, 08:27:48 pm
The Ed30 lump needs to be run on longlife oil.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: PDT on February 10, 2012, 08:35:04 pm
Castrol GTX 10w 40 is the cheapest of the cheap (£5 for 5 litres to trade) semi synthetic oil available.

Ask for an oil change to the oil of your choice along with a new filter, flush and some money off for the inconvenience or next service 1/2 price.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Leonard on February 10, 2012, 08:39:40 pm
Ok cheers guy's will ring Monday and see what the crack is.

I'm normally all set at service time to make sure everything is all 100% (expecting the worst), but they blind sided me this morning with their door man/concierge who greeted me by name on arrival and introduced me to my service supervisor for the day LOL

Wish I had just gone with my instinct now and gone to Votex rather than worry about stupid VW stamp in the book for resale..
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Deako on February 10, 2012, 08:42:09 pm
I'd personally prefer to see a decent VAG specialist stamps in the service book than VW dealership. Thats why my Polo GTI will not be re-visiting the dealership except for warranty claims.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Leonard on February 10, 2012, 08:52:54 pm
I totally agree. Was going to maybe sell this spring though so thought i would keep with VW to appeal to masses. Wrongly or rightly when service reads VW VW VW VW Independent you think last owner was doing stuff on cheap.

Why can nobody do anything right. Everything was brilliant up until the bit where they changed the oil on my minor oil service...... Should have guessed what I was really dealing with when I saw that someone had taken time to go through my hard drive to find their favourite Beastie Boys song for the test drive......
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Frodo-anni on February 10, 2012, 09:01:17 pm
I totally agree. Was going to maybe sell this spring though so thought i would keep with VW to appeal to masses. Wrongly or rightly when service reads VW VW VW VW Independent you think last owner was doing stuff on cheap.

Why can nobody do anything right. Everything was brilliant up until the bit where they changed the oil on my minor oil service...... Should have guessed what I was really dealing with when I saw that someone had taken time to go through my hard drive to find their favourite Beastie Boys song for the test drive......

I would also point this out to the service manager when you go in to complain, as i find that totally unacceptable.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Leonard on February 10, 2012, 09:08:03 pm

I would also point this out to the service manager when you go in to complain, as i find that totally unacceptable.

I thought it was mildly unacceptable

If they had put on my gf's bruno mars that would have been TOTALLY unacceptable  :wink:
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Frodo-anni on February 10, 2012, 10:23:16 pm
 :signLOL:

When i went back to Barnsley VW, a service guy took a mk5 GTI out screaming up the road, then when he came back, he started laughing with his mates going through the music on the stereo. So loud i could hear it from the other side of the car park.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: vRSAlex on February 10, 2012, 11:17:19 pm
Doesn't really have to be run on longlife oil.  The dealer will use 5w30 longlife if the car is on variable servicing and 5w40 if its on fixed.

It's much better to change the oil every 10k and there is no issue with running the 5w40.

However, the dealer should not be using 10w40.

Imo the 5w30 is too thin for a tuned turbo engine and will run too hot and then too thin.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: badbwoy27 on February 10, 2012, 11:18:19 pm
went to vw for a service today and i must say, reading ur story think all dealers are the same.Collected my car  at 2 oclock  this afternoon  to find my chair cocked right back as if some1 had actually been having a snooze in there, or trying to drive gangsta style while out thrashing my motor with my heated leathers  turned up to maximum mark.Got told on a few advisors to which i quickly told them would get sorted myself after telling me they charge 50 quid to change two front window wipers and 270 quid for rear brake pads lmao. AT LEAST DICK TURPIN WORE A MASK AY!!!!!!!!!!!!!!!!!!!!!!!!
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Top Cat on February 10, 2012, 11:25:56 pm
Doesn't really have to be run on longlife oil.  The dealer will use 5w30 longlife if the car is on variable servicing and 5w40 if its on fixed.

It's much better to change the oil every 10k and there is no issue with running the 5w40.

However, the dealer should not be using 10w40.

Imo the 5w30 is too thin for a tuned turbo engine and will run too hot and then too thin.

You do realise when the Teutonic sniffs this thread out he will have you wishing that you were brushing up APR's office with Jonny and Pov.  :pomppomp:     :evilgrin:                                                         
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: vRSAlex on February 10, 2012, 11:27:45 pm
Doesn't really have to be run on longlife oil.  The dealer will use 5w30 longlife if the car is on variable servicing and 5w40 if its on fixed.

It's much better to change the oil every 10k and there is no issue with running the 5w40.

However, the dealer should not be using 10w40.

Imo the 5w30 is too thin for a tuned turbo engine and will run too hot and then too thin.

You do realise when the Teutonic sniffs this thread out he will have you wishing that you were brushing up APR's office with Jonny and Pov.  :pomppomp:     :evilgrin:                                                          

Lol. Just expressing my personal views  :happy2:
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: ktlstar on February 10, 2012, 11:28:38 pm
This is exactly why i do all my service myself, i know EXACTlY what goes in the engine and regulary changed (5k).

Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Teutonic_Tamer on February 10, 2012, 11:31:17 pm
Doesn't really have to be run on longlife oil.  The dealer will use 5w30 longlife if the car is on variable servicing and 5w40 if its on fixed.

It's much better to change the oil every 10k and there is no issue with running the 5w40.

However, the dealer should not be using 10w40.

Imo the 5w30 is too thin for a tuned turbo engine and will run too hot and then too thin.

Alex - that is not correct.  OFFICIAL VW stealers MUST only use LL3 oils and are supposed to only use said LL3 brews in their workshop since 2008 - they have no jurisdiction to alter the OEM spec.

Only independents are free to 'recommend' alternative specs - and even then, if they know their lubes, should still be pushing for a LL3 spec oil over a considerably inferior non-LL brew.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Tfsi_Mike on February 10, 2012, 11:38:14 pm
Doesn't really have to be run on longlife oil.  The dealer will use 5w30 longlife if the car is on variable servicing and 5w40 if its on fixed.

It's much better to change the oil every 10k and there is no issue with running the 5w40.

However, the dealer should not be using 10w40.

Imo the 5w30 is too thin for a tuned turbo engine and will run too hot and then too thin.

Alex - that is not correct.  OFFICIAL VW stealers MUST only use LL3 oils and are supposed to only use said LL3 brews in their workshop since 2008 - they have no jurisdiction to alter the OEM spec.

Only independents are free to 'recommend' alternative specs - and even then, if they know their lubes, should still be pushing for a LL3 spec oil over a considerably inferior non-LL brew.

Quite a civilised attack reply Sean?  :P

Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: vRSAlex on February 10, 2012, 11:41:19 pm
So let's say you have a tripple ester 5w40 (for a stage 2+ car) or a 10w60 (that the R8 for trackday use would use) that is the better grade for the usage, you would still say the LL3 is the better oil to have and is a better spec oil?

I understand that a dealer should always use LL3, but they argue that cars not on variable servicing can run 5w40.  What paperwork can the op show to the dealer stating that legally they have to use LL3 as this will help loads of stealer customers get the correct oil fitted?
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: perky85 on February 11, 2012, 04:57:31 pm
5/30 should always be used as manufacturer spec.

it is possible that alex's theory of using a 5/40 for cooling properties could be correct, but it would be usage dependant.

But, what oil is being used in slightly more tuned engines from factory, I suspect 5/30 still.

Just throwing it out there!!

 :happy2:
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Starshaped on February 11, 2012, 05:09:43 pm
Where has it come from that 5/30 must always be used? because the manual on my MK6 says for petrol engines 59kw-199kw 504.00 SPEC for longlife and either 504.00 or 502.00 without longlife. Since Quantum Platinum 5/40 meets 502.00 then that can be used for 10k interval,Alex is correct imo.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: gazon69 on February 11, 2012, 05:10:42 pm
5w/40 for me. always have always will. i'm with alex on this one.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: perky85 on February 11, 2012, 05:13:00 pm
Where has it come from that 5/30 must always be used? because the manual on my MK6 says for petrol engines 59kw-199kw 504.00 SPEC for longlife and either 504.00 or 502.00 without longlife. Since Quantum Platinum 5/40 meets 502.00 then that can be used for 10k interval,Alex is correct imo.

If you go to the dealer they must use 5/30 as that is what vw stipulate to their dealers.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Starshaped on February 11, 2012, 05:14:26 pm
Why does it say i can use it in my manual then?
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: perky85 on February 11, 2012, 05:18:45 pm
these other lubes listed are the next safest alternatives outside the dealer network
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Starshaped on February 11, 2012, 05:57:55 pm
In 2008 Volkswagen changed the minimum spec on petrol engines to be 502.00 on 10k intervals,the only oil Volkswagen sells which is 502.00 is Quantum Platinum 5w/40. Around the same time Volkswagen started fitting dpf's to diesel cars and for whatever reason they require longlife oil even if they are 10k interval servicing.

 This could be the reason some dealers say Longlife must be used as it is easier for them to store only one type in bulk and less chance of them using the wrong oil,plus it costs more.

Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Tinytim on February 11, 2012, 11:29:48 pm
I've got 5 litres of Quantum Platinum 5/40 and was thinking of using it soon.

I plan to change the oil every 6 months.
Is there any point in me getting some long life oil or will I be absolutely fine using the bottle of 5/40 I already have?

If long life is going to be better for the engine even though I will change regularly I won't bother with this Quantom business I already have.
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: Leonard on February 15, 2012, 02:08:48 pm
Car back in at the dealers today.

All dealt with very professionally (although I do have that slight feeling of being considered a ‘nuisance’)

Pick car up later on anyway with Castrol Long Life in it. Although was told that semi synthetic is perfectly acceptable for gti if on time and distance servicing.

Will feedback later when I pick it up.

Cheers everyone for the replies
Title: Re: Had service today at VW. Should I complain they used wrong oil grade?
Post by: pben47 on March 27, 2012, 09:22:55 pm
Just had the same problem, so I called the service manager and got told the following after he had investigated.

They used a Shell 10/40, as my Eddy is on TT sevice schedule, they told me this is what is recommended by the VW service manual.
I asked him why the car had LL3 on all previous services and he claimed this was just the other dealers profiteering by selling an expensive unnecessary LL3 grade oil.
He yold me he would quite happily show me the VW documentation that showed that they had used the correct oil pertaining to my chassis number. He told me that there were lots of speculation and opinion about what oils should be used for what purpose but they always stuck with VW recommendation.

Could someone please give me some actual reference to quote if indeed, as many of you have said, this is not the oil that VW stipulate must be used.

Thanks,
Paul