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General => Random Chat => Topic started by: damoegan on March 20, 2012, 09:09:27 pm

Title: Problems with Sky+ box
Post by: damoegan on March 20, 2012, 09:09:27 pm
We've got a problem with our Sky+ box, just want to pick someone's brain...

The picture is keep jumping just like it can do in bad weather, but the weather outside is perfect..
It even does it while watching a recording!!

I'm thinking the hard drive is one its last legs...

Any thoughts?
Title: Re: Problems with Sky+ box
Post by: Saintsteve on March 20, 2012, 09:12:55 pm
How old is the Sky plus?
Title: Re: Problems with Sky+ box
Post by: damoegan on March 20, 2012, 09:27:09 pm
Not more than 18 momths, Steve..
Title: Re: Problems with Sky+ box
Post by: Janner_Sy on March 20, 2012, 09:40:10 pm
Mine does this.  I now remember the technicians resetsequence.

Press  service's
Highlight  settings  then press down so the picture tab is orange
Press 01 enter.

You should now bein the setup menu.

Move across to sky+rebuild
Press select twice
Follow on screen details.

It resets everything.  It also keeps all your recordings on your hd :happy2:
Title: Re: Problems with Sky+ box
Post by: damoegan on March 20, 2012, 09:42:45 pm
Mine has the old menue setup, Sy..
Title: Re: Problems with Sky+ box
Post by: MC71 on March 20, 2012, 09:45:23 pm
Mine does this.  I now remember the technicians resetsequence.

Press  service's
Highlight  settings  then press down so the picture tab is orange
Press 01 enter.

You should now bein the setup menu.

Move across to sky+rebuild
Press select twice
Follow on screen details.

It resets everything.  It also keeps all your recordings on your hd :happy2:

That's bloody spooky, was trawling interweb yesterday looking for a reset and I find this on the forum, go figure!  :happy2:
Title: Re: Problems with Sky+ box
Post by: Janner_Sy on March 20, 2012, 09:46:13 pm
No idea then lol.  It might still worktrying the 01 enter inthe settings tabthough.  Then just look for a reset or rebuild option
Title: Re: Problems with Sky+ box
Post by: Deako on March 20, 2012, 10:05:53 pm
Mines a few years old now. Self upgraded with 1TB drive. But ever since we got it it's been cutting sound every couple of hours for a second or so and now it's running sooooooo slow. Time to threaten to cancel to get a new box methinks.
Title: Re: Problems with Sky+ box
Post by: Saintsteve on March 20, 2012, 10:08:40 pm
Not more than 18 momths, Steve..
If yours is an ordinary Sky plus and not the the hd version, u may have a Thomson Sky+. Do you have issues with getting the box to come outa standby aswell?

if u can give me the make and version details from the system details page, I will know more.
Title: Re: Problems with Sky+ box
Post by: PND on March 20, 2012, 10:30:56 pm
Don't know if it will solve your problem, but here's how to do a 'planner rebuild' for a 'standard' (non HD) Sky+ box...

Sky+ Planner rebuild (http://www.sky.com/helpcentre/tv/sky-plus/recording/guide-to-performing-a-planner-rebuild/)

It won't delete any programs in your planner - it will only sort out 'inconsistencies'.

If that doesn't work, and you don't mind losing the stuff in your planner, try the 'Full System Reset' instead!

..or wait for some 'qualified' advice to come along!  :happy2:

Title: Re: Problems with Sky+ box
Post by: Saintsteve on March 21, 2012, 07:49:55 am
Don't know if it will solve your problem, but here's how to do a 'planner rebuild' for a 'standard' (non HD) Sky+ box...

Sky+ Planner rebuild (http://www.sky.com/helpcentre/tv/sky-plus/recording/guide-to-performing-a-planner-rebuild/)

It won't delete any programs in your planner - it will only sort out 'inconsistencies'.

If that doesn't work, and you don't mind losing the stuff in your planner, try the 'Full System Reset' instead!

..or wait for some 'qualified' advice to come along!
 :happy2:

 :confused:

if its what I think it is, it's a well known fault with the Caps failing inside the Thomson sky +. Hope that's a qualified enough answer..

rebuild won't cure the fault PND.

As i said all I need is the box type details so I know more of what the fault is.


Title: Re: Problems with Sky+ box
Post by: Hedge on March 21, 2012, 08:47:55 am
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Title: Re: Problems with Sky+ box
Post by: damoegan on March 21, 2012, 09:11:24 am
Thanks Steve, I'll get you all the details tonight mate  :happy2:
Title: Re: Problems with Sky+ box
Post by: damoegan on March 21, 2012, 05:42:38 pm
Not more than 18 momths, Steve..
If yours is an ordinary Sky plus and not the the hd version, u may have a Thomson Sky+. Do you have issues with getting the box to come outa standby aswell?

if u can give me the make and version details from the system details page, I will know more.

Amstrad
A2P0802
4F2117

 :happy2:
Title: Re: Problems with Sky+ box
Post by: Bane on March 21, 2012, 05:47:14 pm
We've got a problem with our Sky+ box, just want to pick someone's brain...

The picture is keep jumping just like it can do in bad weather, but the weather outside is perfect..
It even does it while watching a recording!!

I'm thinking the hard drive is one its last legs...

Any thoughts?

Mine does this on occasion as well.
I've done the reset thing and it works for a while,then starts doing it again.But since I moved the boxes around under the TV and got more room and more airflow around the SKY+  box,it seems to be working fine.
Mines an Amstrad box.
Title: Re: Problems with Sky+ box
Post by: Saintsteve on March 21, 2012, 06:11:03 pm
Not more than 18 momths, Steve..
If yours is an ordinary Sky plus and not the the hd version, u may have a Thomson Sky+. Do you have issues with getting the box to come outa standby aswell?

if u can give me the make and version details from the system details page, I will know more.

Amstrad
A2P0802
4F2117

 :happy2:
We've got a problem with our Sky+ box, just want to pick someone's brain...

The picture is keep jumping just like it can do in bad weather, but the weather outside is perfect..
It even does it while watching a recording!!

I'm thinking the hard drive is one its last legs...

Any thoughts?

Mine does this on occasion as well.
I've done the reset thing and it works for a while,then starts doing it again.But since I moved the boxes around under the TV and got more room and more airflow around the SKY+  box,it seems to be working fine.
Mines an Amstrad box.

Good advise.
Just gives the box better ventilation. Persoanlly seeing that the box youve got, id apply for a free Hd+ and self install. avoid any install charges and sky would send it for free.

Sounds like a corrupt hard disk, one of its sectors is fecked... no ammount of Reset will cure it but if you wipe the drive and start again, you will at some point have the same problem. Or Put another Hard drive in youself and visit www.digitalspy.com for threads on "how too"change it
Title: Re: Problems with Sky+ box
Post by: damoegan on March 22, 2012, 06:29:35 am
Looking on the sky website to get the free HD+ box I will have to sign up for the HD package @ £10.50 a month...
Title: Re: Problems with Sky+ box
Post by: Bane on March 22, 2012, 10:31:22 am
Sorry,should have mentioned that mine is an HD box.
Didn't realise that there was much of a difference between SKY+ and SKY+HD boxes.
Title: Re: Problems with Sky+ box
Post by: Saintsteve on March 22, 2012, 04:01:44 pm
See what deals there are. give sales a call and see what deal they will do for you.. you don't have to take the hd subs for 1 year, but you may have to pay to have the hd supplied, if you want to keep your subs the same rate. but as I say, give sales a call and I'm sure they will sort you out.
Title: Re: Problems with Sky+ box
Post by: damoegan on March 22, 2012, 07:57:32 pm
Thanks Steve, will give them a call some time next week  :happy2:
Title: Re: Problems with Sky+ box
Post by: taff-turbo on March 22, 2012, 08:02:08 pm
had to rebuild/reset our hd box at least twice a week, threatened to leave and got a shiny new 1tb box :happy2: no problems since
Title: Re: Problems with Sky+ box
Post by: Horatio on March 22, 2012, 08:06:43 pm
have you tried erasing all the recorded programs off the hard drive? my brothers sky box kept playing up like this, and more recently our virgin box was playing up. a spring clean was all that was needed.
Title: Re: Problems with Sky+ box
Post by: Saintsteve on March 22, 2012, 08:22:15 pm
had to rebuild/reset our hd box at least twice a week, threatened to leave and got a shiny new 1tb box :happy2: no problems since
Thanks Steve, will give them a call some time next week  :happy2:
This is what you need to do. Get though to cxlations dept and Sky will then jump through hoops to keep you.

just been on Watchdog too  :wink: