MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: Padraig on July 09, 2012, 08:52:58 pm

Title: No power after getting a full service.
Post by: Padraig on July 09, 2012, 08:52:58 pm
Hi, I have a 07 Golf GTI DSG, I bought it 4 weeks ago,

I took it into my local VW dealer last Friday for a full service,

They done,

oil filter Kit, Pollen Filter, Petrol Filter, Air Filter,
Fuse-20 AMP, G12-Coolant, A/Con Belt, Spark Plugs, Timing Belt Kit, Water Pump, DSG Gear Oil.

I collected my car Saturday evening, Service Manager went through all the work that was carried out and he also said that the Diagnostic Report came back with a fault, Turbo/Super Charger Overboost.
He told me to keep an eye on any sudden loss of power, and if i didn't notice anything, then it was ok,

I asked him was there a date for when that fault first came up, he said "no the date didn't come up for some reason"
He said everything came back with just the year 2000, but couldn't tell me when the Turbo Fault first came up,

So anyway i got my car and 5 minutes into my drive home i noticed i had no power whats soever, at first i thought i was just imagining it, so i kept driving but i just knew it wasn't right, it seemed to be reving way higher than usual before it changed gear and no power at all.

I rang the service manager, told him what was going on, he told me to bring it back on monday as they were now about to close.

I took it back this morning, and he told me that, yes the turbo is gone and needs to be replaced.

So my question is, would the Turbo go just like that? up to Saturday evening i never had a problem with it loosing power like that,
I mean i drove it into their yard with no trouble and 5 minutes after i get it back the Turbo is gone,

Is it all just a huge coincidence?

Sorry for the long post,

Thnaks guys.

 
               
Title: Re: No power after getting a full service.
Post by: badbwoy27 on July 09, 2012, 08:59:48 pm
Any excessive smoke coming from exhaust (blue) does sound abit suspect.i would blame them no matter what and get a new turbo out of it for free :wink:
Title: Re: No power after getting a full service.
Post by: gigolo456 on July 09, 2012, 09:01:24 pm
Can i assume plse that you demanded all your money back for the 'service' etc, and (up to your discretion) demanded the money that you paid for the car on the spot, or at the very least asked 'so when will you be changing my turbo foc then'?????  :fighting:
Title: Re: No power after getting a full service.
Post by: Thor on July 09, 2012, 09:01:47 pm
Whats the mileage on the car?
Also what service regime has it been on, Time and Distance or the variable interval?

Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 09:03:11 pm
I didn't notice any Blue smoke, They still have the car now, Dunno what to do,
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 09:03:32 pm
im not sure over the DSG box but at the garage i work at we have had problems with auto's not changing gear until higher revs as there was not enough oil in the box. Might be connected as they have done the oil change. Power loss problem it could be a coincidence but as it was fine before maybe the timing is not quite right! so they have done alot of things to the car that could have caused all those faults! maybe a sensor has not being plugged back in... with out looking its hard to say! i would personally say with everything they have done to it,  something has not been done quite right!
Title: Re: No power after getting a full service.
Post by: Thor on July 09, 2012, 09:03:59 pm
Did you buy it privately or from a dealer, if its the latter did you get some warranty, IIRC they have to give a month under the sale of goods but stand to be corrected.
Title: Re: No power after getting a full service.
Post by: gigolo456 on July 09, 2012, 09:05:13 pm
demand ALL your money back, surely we all agree on this one, then move on!!??
Title: Re: No power after getting a full service.
Post by: chungster on July 09, 2012, 09:06:35 pm
Is the car mapped??
Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 09:11:00 pm
Can i assume plse that you demanded all your money back for the 'service' etc, and (up to your discretion) demanded the money that you paid for the car on the spot, or at the very least asked 'so when will you be changing my turbo foc then'?????  :fighting:


No i paid them in full for the service, because at the time the service manger lead me to believe that the Turbo "might" go, i didn't actually think it was gone right now.
 I didn't buy the car from them, i bought it private.


Whats the mileage on the car?
Also what service regime has it been on, Time and Distance or the variable interval?


63000 miles, it has only got one VW Service when it was a year old or so, The guy i bought it from said he serviced it himself.

Thats why i wanted to take it to VW Dealer, just wanted to start off the right way with it,





Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 09:11:10 pm
demand ALL your money back, surely we all agree on this one, then move on!!??

i wouldn't go in ranting and raving at first as they may just say yes ok we will sort it but i would be firm and say it was 100 %  fine before going in for all the work and say its very strange how its all happened after all this work! and if they are denying all blame then contact VW uk and complain big time!
Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 09:19:14 pm
im not sure over the DSG box but at the garage i work at we have had problems with auto's not changing gear until higher revs as there was not enough oil in the box. Might be connected as they have done the oil change. Power loss problem it could be a coincidence but as it was fine before maybe the timing is not quite right! so they have done alot of things to the car that could have caused all those faults! maybe a sensor has not being plugged back in... with out looking its hard to say! i would personally say with everything they have done to it,  something has not been done quite right!

ya they did do alot of work to it that why I'm thinking they just done something wrong, but won't admit it now, or maybe the didn't, I'm just not sure, but i did say the the mechanic this morning "would it have anything to do with changing the Air Filter and a sensor or something, he just looked at me and said "no"


Is the car mapped??

Id be safe to say no.

Did you buy it privately or from a dealer, if its the latter did you get some warranty, IIRC they have to give a month under the sale of goods but stand to be corrected.


I bought it private, no warranty.
Title: Re: No power after getting a full service.
Post by: gigolo456 on July 09, 2012, 09:20:55 pm
i'd seek legal advice on this one then tbh if this sale has been private..
Title: Re: No power after getting a full service.
Post by: Statller-Stevo on July 09, 2012, 09:22:49 pm
Hi, I have a 07 Golf GTI DSG, I bought it 4 weeks ago,

I took it into my local VW dealer last Friday for a

So anyway i got my car and 5 minutes into my drive home i noticed i had no power whats soever, at first i thought i was just imagining it, so i kept driving but i just knew it wasn't right, it seemed to be reving way higher than usual before it changed gear and no power at all.

I rang the service manager, told him what was going on, he told me to bring it back on monday as they were now about to close.

I took it back this morning, and he told me that, yes the turbo is gone and needs to be replaced.

I've been working on these since VW launched them, we also tune them day to day very heavily, I've never had a K03 turbo let go yet unless there was an oil starvation issue!! ( maybe someone ran it with no oil in by mistake??)
Does the power return if you turn the engine off then back on ??
That would suggest a falty N75 boost control valve (again easy to damage whilst doing a belt)

I'm sure if a customer of mine brought a perfectly running car into the shop in the morning then drove away with a faulty one on the way home I would be sorting the problem FOC !!


 
                
Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 09:28:57 pm

I've been working on these since VW launched them, we also tune them day to day very heavily, I've never had a K03 turbo let go yet unless there was an oil starvation issue!! ( maybe someone ran it with no oil in by mistake??)
Does the power return if you turn the engine off then back on ??
That would suggest a falty N75 boost control valve (again easy to damage whilst doing a belt)

I'm sure if a customer of mine brought a perfectly running car into the shop in the morning then drove away with a faulty one on the way home I would be sorting the problem FOC !!


 
               

No the power doesn't return if i turn it off and back on, its the same.
Why wasn't he able to give me a date of when the problem first came up?
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 09:31:20 pm

I've been working on these since VW launched them, we also tune them day to day very heavily, I've never had a K03 turbo let go yet unless there was an oil starvation issue!! ( maybe someone ran it with no oil in by mistake??)
Does the power return if you turn the engine off then back on ??
That would suggest a falty N75 boost control valve (again easy to damage whilst doing a belt)

I'm sure if a customer of mine brought a perfectly running car into the shop in the morning then drove away with a faulty one on the way home I would be sorting the problem FOC !!


 
               

No the power doesn't return if i turn it off and back on, its the same.
Why wasn't he able to give me a date of when the problem first came up?

Because it was probably when the lad took it for a test drive after all the work and he didn't want to tell you  :fighting:
Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 09:36:07 pm

[/quote]

Because it was probably when the lad took it for a test drive after all the work and he didn't want to tell you  :fighting:
[/quote]

Ya thats what i thought, but i wasn't sure,
What to do now?
Title: Re: No power after getting a full service.
Post by: Statller-Stevo on July 09, 2012, 09:43:26 pm


Because it was probably when the lad took it for a test drive after all the work and he didn't want to tell you  :fighting:
[/quote]

Ya thats what i thought, but i wasn't sure,
What to do now?
[/quote]

I'd second that for sure, you need to be asking lots of questions.
If you don't get anywhere give me a buz (Statller Sheffield) I've got turbo's in stock ( if it actually is that )


Good luck Bro
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 09:44:17 pm
i wouldn't go jumping in at the deep end with legal advise yet but as statller stevo said its very likely something to do with what they have done!! you need to be firm in saying you have just payed a lot of money to have all this work done and its not right! and if they are just playing the dumb game say you will be contacting VW uk to complain and you just need to kick up a big fuss!!
Title: Re: No power after getting a full service.
Post by: andygo on July 09, 2012, 09:54:34 pm
It all seems a bit shady with the service manager saying 'the turbo 'might' go.. Why would he say that? He's planting a seed.

They have messed your car up, it's just too coincidental. Get someone with a vcds to look at it or wear some baggy pants when you go back to the garage- they are easier for the dealer to take down as he bends you over for a new turbo.
Title: Re: No power after getting a full service.
Post by: Statller-Stevo on July 09, 2012, 09:56:39 pm
i wouldn't go jumping in at the deep end with legal advise yet but as statller stevo said its very likely something to do with what they have done!! you need to be firm in saying you have just payed a lot of money to have all this work done and its not right! and if they are just playing the dumb game say you will be contacting VW uk to complain and you just need to kick up a big fuss!!

It's good advice !!  :happy2:
Title: Re: No power after getting a full service.
Post by: GTI Leeds on July 09, 2012, 09:58:34 pm
Take it to another VW garage/specialist or someone with the software to read codes.

Dont know how VW codes read but i know with us at Landrover it shows you the date and mileage it first faulted.

If thats while they had your car its down to them, more than likely the idiot who did your work has give it some pasty straight after he's done the service and timing belt.
Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 10:00:10 pm


I'd second that for sure, you need to be asking lots of questions.
If you don't get anywhere give me a buz (Statller Sheffield) I've got turbo's in stock ( if it actually is that )


Good luck Bro

Thanks, How much are you for a turbo? would it be the same as VW use?
They are charging me 1250euro parts and labour, = £1000


i wouldn't go jumping in at the deep end with legal advise yet but as statller stevo said its very likely something to do with what they have done!! you need to be firm in saying you have just payed a lot of money to have all this work done and its not right! and if they are just playing the dumb game say you will be contacting VW uk to complain and you just need to kick up a big fuss!!

IF i start to complain and say i want to know when the fault first showed up, would they be able to change dates on the Diagnostic Report?

Im from Ireland, so VW Irl, if there is one, but would they take my side against their own Dealer?
Title: Re: No power after getting a full service.
Post by: Padraig on July 09, 2012, 10:06:02 pm
It all seems a bit shady with the service manager saying 'the turbo 'might' go.. Why would he say that? He's planting a seed.

They have messed your car up, it's just too coincidental. Get someone with a vcds to look at it or wear some baggy pants when you go back to the garage- they are easier for the dealer to take down as he bends you over for a new turbo.

Yea he said it "might" go, 5 mins down the road it was gone,
Title: Re: No power after getting a full service.
Post by: gigolo456 on July 09, 2012, 10:10:20 pm
There is v little being made here bout the previous owner! Wat portal did u use to purchase it may I ask?? Did you get a full receipt, etc? Can you get to him/her to ask a few questions?? Im not for 1 min suggesting that all VW dealers are experts in their field, but I just feel there is more to this than meets the eye!?
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 10:10:46 pm
chances are they will have erased the fault code so any more since will just read the date from when you picked the car up!
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 10:14:24 pm
There is v little being made here bout the previous owner! Wat portal did u use to purchase it may I ask?? Did you get a full receipt, etc? Can you get to him/her to ask a few questions?? Im not for 1 min suggesting that all VW dealers are experts in their field, but I just feel there is more to this than meets the eye!?

private sale so its a sold as seen unfortunately, i don't see how there could be any come back on him/her! and as padraig said it was running fine until this point so they previous owner will only say it was fine at the time of sale.
Title: Re: No power after getting a full service.
Post by: gigolo456 on July 09, 2012, 10:25:17 pm
Wat, so no comeback on a private sale??
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 10:35:47 pm
That's what iv been led to believe since I bought my first car.  :popcornsoda:
Title: Re: No power after getting a full service.
Post by: vRSAlex on July 09, 2012, 10:37:09 pm
It's very common for vw to time the belt up incorrectly.  This causes a massive loss of power.  PDT seems to get loads of these in from their local dealer.

To me it looks like the dealer has done something wrong and they know about it.  If the car drove 100% fine before they did any work then they need to sort the issue.

If I had a car come in that was driving perfectly before I worked on it then didn't afterwards on test drive, then I wouldn't charge to find and fix the fault if it was caused by me.
Title: Re: No power after getting a full service.
Post by: vRSAlex on July 09, 2012, 10:39:37 pm
That's what iv been led to believe since I bought my first car.  :popcornsoda:

I'm sure you do have comeback even on a private sale.  If the exhaust fell off on the way home or even a month later the seller would have to rectify etc.
Title: Re: No power after getting a full service.
Post by: gigolo456 on July 09, 2012, 10:47:32 pm
and quite rightly too. IF this is down to the previous owner, i have no doubt there would be avenues to go down! If you bought a house and within 4 weeks, you 'perhaps' needed to then pay out an additional 5th of your initial outlay once more, there would surely be actions you could take against the previous owners!!?? That said, the laws of the Irish Republic mahy be different, but i would imagine not by much....
Title: Re: No power after getting a full service.
Post by: Dan.b on July 09, 2012, 10:48:15 pm
Lol at people saying seek legal advice and demand your money back!

Are you for real? The guy bought it privately a month ago. He said it was perfect until VW touched it so why should the previous owner even be mentioned? The car was sold with no faults and fit for purpose.

I'm 99% sure it isn't a turbo fault. Get it out of VW and into a reputable vag specialist. Once you have proven VW wrong and found out its probably something they done you can seek some money back.  

Title: Re: No power after getting a full service.
Post by: fab5freddy on July 09, 2012, 10:52:04 pm


I'd second that for sure, you need to be asking lots of questions.
If you don't get anywhere give me a buz (Statller Sheffield) I've got turbo's in stock ( if it actually is that )


Good luck Bro

Thanks, How much are you for a turbo? would it be the same as VW use?
They are charging me 1250euro parts and labour, = £1000


i wouldn't go jumping in at the deep end with legal advise yet but as statller stevo said its very likely something to do with what they have done!! you need to be firm in saying you have just payed a lot of money to have all this work done and its not right! and if they are just playing the dumb game say you will be contacting VW uk to complain and you just need to kick up a big fuss!!

IF i start to complain and say i want to know when the fault first showed up, would they be able to change dates on the Diagnostic Report?

Im from Ireland, so VW Irl, if there is one, but would they take my side against their own Dealer?


Padraig, where abouts are you mate, i'm in Cork city if i can be of any help.  :happy2:

There most certainly is a VW Ireland,  and don't be shy about telling them you will be in contact with them if you don't get a satisfactory outcome/explanation.

Demand to speak to the service manager about how this has played out.

It seems pretty clear they have fudged your car and they need to put it right.

Drop me a PM with your number if you want to talk to someone  :drinking:
Title: Re: No power after getting a full service.
Post by: laserblue999 on July 09, 2012, 10:52:24 pm
Car was fine, dealer said turbo 'might' go, turbos goes and there is conveniently no data to prove. Sounds sus to me............its the vague explanation for the date of first fault that clinches it.  :popcornsoda:I'm no mechanic but I'm sure a reputable specialist would get to the bottom of the fault before any more cash is splashed as DAN.B says.

With the private sale thing, there is little hope of getting anything back from the previous owner as you have correctly concluded - after all it could just be wear and tear from that point of view. Proving anything there would be very difficult and a lot of hassle IMO, esp as it was fine beforehand.
Title: Re: No power after getting a full service.
Post by: Andy_Ed30 on July 09, 2012, 10:58:53 pm
Lol at people saying seek legal advice and demand your money back!

Are you for real? The guy bought it privately a month ago. He said it was perfect until VW touched it so why should the previous owner even be mentioned? The car was sold with no faults and fit for purpose.

I'm 99% sure it isn't a turbo fault. Get it out of VW and into a reputable vag specialist. Once you have proven VW wrong and found out its probably something they done you can seek some money back.  



Second this^^^^^

The dealer has 100% done this to your car!
The "turbo might go" comment, by the service manger is a bit of a give away. And then your car has a fault straight away:/?
I would start asking lots of questions and 100% get them to fix it!
Title: Re: No power after getting a full service.
Post by: Statller-Stevo on July 09, 2012, 11:07:37 pm


I'd second that for sure, you need to be asking lots of questions.
If you don't get anywhere give me a buz (Statller Sheffield) I've got turbo's in stock ( if it actually is that )


Good luck Bro

Thanks, How much are you for a turbo? would it be the same as VW use?
They are charging me 1250euro parts and labour, = £1000


i wouldn't go jumping in at the deep end with legal advise yet but as statller stevo said its very likely something to do with what they have done!! you need to be firm in saying you have just payed a lot of money to have all this work done and its not right! and if they are just playing the dumb game say you will be contacting VW uk to complain and you just need to kick up a big fuss!!

IF i start to complain and say i want to know when the fault first showed up, would they be able to change dates on the Diagnostic Report?

Im from Ireland, so VW Irl, if there is one, but would they take my side against their own Dealer?

Yes Genuine VW turbo
Like I said before I've never had a K03 let go yet unless starved of oil
I can't honestly see you having a problem with getting the dealer to fix your car.
If you are stuck in a corner I have Many spare but you shouldn't be paying for anything yourself  :happy2:
Title: Re: No power after getting a full service.
Post by: alackofspeed on July 09, 2012, 11:14:01 pm
Lots of sensationalist comments in this thread.

The logic has to be, running well before the dealer visit, yet running badly after the dealer visit = something amiss courtesy of the dealer. If I had to place a bet, it would be that either the cam timing is wrong (dunno how people manage this, as it's an easy engine to fit a belt to), or somehow a sensor has been damaged which curiously isn't showing as a fault.
Title: Re: No power after getting a full service.
Post by: TrickGTI on July 09, 2012, 11:24:09 pm
That's what iv been led to believe since I bought my first car.  :popcornsoda:

I'm sure you do have comeback even on a private sale.  If the exhaust fell off on the way home or even a month later the seller would have to rectify etc.


Yes I agree through a trade sale surely! Who sells a car with warrenty who is just a average joe? Now I don't know the law but how can you expect someone as you have used as a example to pay say for a exhaust that has broken a month later? Or even a week. I may be wrong but iv always been told by lots of people a private sale once you have drove off that's it and a trade sale you usually get at least a months warrenty.
Title: Re: No power after getting a full service.
Post by: PDT on July 09, 2012, 11:35:30 pm
Get the cam timing checked asap, sounds like a LOT of problems that I get calls about where the dealers seem incompetent and unable to fit a timing belt correctly.

Get all of the dealers suggestions and quotes in writing and then get a specialist to look at the car. I would advise against driving it.
Title: Re: No power after getting a full service.
Post by: laserblue999 on July 09, 2012, 11:42:01 pm
This thread has helped me decide about my impending service as currently have FVWSH..........Specialist all the way!!
Title: Re: No power after getting a full service.
Post by: Tamiyoman on July 10, 2012, 12:43:17 am
That's what iv been led to believe since I bought my first car.  :popcornsoda:

I'm sure you do have comeback even on a private sale.  If the exhaust fell off on the way home or even a month later the seller would have to rectify etc.


Yes I agree through a trade sale surely! Who sells a car with warrenty who is just a average joe? Now I don't know the law but how can you expect someone as you have used as a example to pay say for a exhaust that has broken a month later? Or even a week. I may be wrong but iv always been told by lots of people a private sale once you have drove off that's it and a trade sale you usually get at least a months warrenty.

Sold as seen means just that, it also implies any faults ocurring later are your responsiblity. If your a trader it's a different story.

I would be going back to VW as the car went to them working just fine and left broken, it's their issue to fix!
Title: Re: No power after getting a full service.
Post by: Padraig on July 10, 2012, 12:46:09 am

[/quote]


Padraig, where abouts are you mate, i'm in Cork city if i can be of any help.  :happy2:

There most certainly is a VW Ireland,  and don't be shy about telling them you will be in contact with them if you don't get a satisfactory outcome/explanation.

Demand to speak to the service manager about how this has played out.

It seems pretty clear they have fudged your car and they need to put it right.

Drop me a PM with your number if you want to talk to someone  :drinking:
[/quote]

Im from Kerry, id like to give you a call but i can't seem to pm,

I was talking to the service manager, all he kept saying was, its the turbo, its the turbo, we told you that the last day,

i asked him, did the mechanic take the car for a drive after the service?

He said: yea he did,

Me: so he must have know by driving it, that it wasn't right,

He said: yea he probably did notice it wasn't right,

Me: so why did they send the car back to me when they knew it wasn't right,

He said: yea i dunno, but we wrote it down that there was a fault with the turbo.

I drove the car in 100%, i drove it back out with something wrong and they knew that, and they still left me take it away.


I was thinking of ringing another VW Dealer in the morning and asking them, would they be able to tell me exactly the date and time of when a fault first came up. and if they say yes, that can be done, then ring the garage where my car is and demand that i want the date and time of the fault.

Or should i just ring them and say, my car was 100% when you got it, thats the way i want it back,

Or should i just take the car from them and say, ill be back in a week or 2 and leave it like that, then finding out what i can, from another VW Dealer or a specialist?

Which would be the better option and who would be a specialist?

Thanks again,

Title: Re: No power after getting a full service.
Post by: gigolo456 on July 10, 2012, 12:53:29 am
If only life were that simple! I brought my car into my local VW dealer bout 14mths ago to have my front wheel bearings changed. Left it with them, got a call few hrs later, apparently as they were driving it into the actual bay, the amber steering wheel warning light came on, steering rack failure, cost to me £1450 to put right! Yeap, I fought my corner alright, damned rite I did! After endless calls to VW Hq, and wks later, they brought price down to £850, and that was only cause id religiously had my car serviced, etc with said dealer! All I can say is, I hope u have better luck than I had!!
Title: Re: No power after getting a full service.
Post by: fab5freddy on July 10, 2012, 08:48:09 am
^^^  Padraig you only need one more post mate, then you can send and read PM's  :happy2:

As PDT, VRSAlex and Statller-stevo have said, more than likely they have cocked up the timing belt. These guys are experts with the TFSI.

Basic facts are the car was fine going in and shagged coming out. Tell them to check the timing belt or you will be contacting VW Ireland to lodge a complaint.

I'm no expert but just because they saw a fault code indicating overboost, doesn't mean the turbo's on the way out. Stick to your guns and keep at them, you'll need to wear them down by the sounds of it.

Get a couple more posts and you can drop me your number  :happy2:

Title: Re: No power after getting a full service.
Post by: Padraig on July 10, 2012, 09:40:36 pm
UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.
Title: Re: No power after getting a full service.
Post by: chowgar on July 10, 2012, 10:26:45 pm
Had the same thing with a loose hose.... hope its all sorted mate...
Title: Re: No power after getting a full service.
Post by: Hedge on July 10, 2012, 10:30:35 pm
Padraig do you have Liam Neesons phone number?

Maybe he could speak with the guys at your dealer.  :wink:
Title: Re: No power after getting a full service.
Post by: jon-tfsi on July 10, 2012, 10:41:10 pm
It all seems a bit shady with the service manager saying 'the turbo 'might' go.. Why would he say that? He's planting a seed.

Hit the nail on the head there mate. planting a 1250 Euro seed

This is scandalous  :fighting:
Title: Re: No power after getting a full service.
Post by: Statller-Stevo on July 10, 2012, 10:46:15 pm
UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

Ahh they broke the N75 valve then when they did the belt! Rough buggers eh?
Glad it all worked out then :happy2:
Title: Re: No power after getting a full service.
Post by: andygo on July 10, 2012, 10:54:30 pm
It looks like the shady dealer is blaming a "glued up pipe" that has mysteriously broken. I bet the dodgy beggars broke the pipe when they took the top engine mount off to do the Cambelt. And then glued it up to get rid of you for a few days..

But they have dropped themselves in it big time by saying your turbo 'might' go.

And if they were servicing the car, ,why didn't they notice the pipe had been glued up. I'd be down there to look at this pipe. I bet its got shiny new glue on itI'm not totally au fait with the plumbing, but I bet it's one that should have been removed/ loosened when the work was being done.

Someone with a more detailed knowledge of the procedures will be able to help you here.I would just turn up at the garage unannounced to look at the bits.

Good luck!
Title: Re: No power after getting a full service.
Post by: Padraig on July 10, 2012, 11:20:53 pm
UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

Ahh they broke the N75 valve then when they did the belt! Rough buggers eh?
Glad it all worked out then :happy2:


Should i pay for this repair?
Title: Re: No power after getting a full service.
Post by: PDT on July 10, 2012, 11:34:12 pm
I would be getting my car out of there ASAP, paying for anything from them would be the last thing on my mind. I would also be getting the work they have done inspected by a 3rd party.
Title: Re: No power after getting a full service.
Post by: Statller-Stevo on July 11, 2012, 07:06:03 am
UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

Ahh they broke the N75 valve then when they did the belt! Rough buggers eh?
Glad it all worked out then :happy2:


Should i pay for this repair?

Nope!!
Title: Re: No power after getting a full service.
Post by: stealthwolf on July 11, 2012, 07:59:50 am
Tell them you've lost confidence in them and that the car will be inspected by a third party then see how they react.
Title: Re: No power after getting a full service.
Post by: ianv5 on July 11, 2012, 08:00:33 am
Think you need to contact VW HQ asap and get this sorted.
 
This dealer sounds totally incompetent and should be reported immediately!
Title: Re: No power after getting a full service.
Post by: andy1979uk on July 11, 2012, 02:41:10 pm
Funny how people often insist on a full VW service history. I would say a local garage takes far more care over your care as their reputation is important.
Title: Re: No power after getting a full service.
Post by: Padraig on July 12, 2012, 12:23:59 am
Funny how people often insist on a full VW service history. I would say a local garage takes far more care over your care as their reputation is important.

I agree,

Anyway, today i went to pick up my car, Service manager told me it was some valve to the turbo that was broke, i asked was it the N75 valve, he didn't know, but part and labor = €120.

So it was then i made my points, My car came in perfect,   drove out a mess,   mechanic drove it after the service, noticed something was wrong but still sent it back to me and just blamed the turbo,   i said something happened that car during the service or during the timing belt,   I said I'm sure you would be thinking the very same thing if it was your car,  and i said it was not service you'd expect from a main VW dealer,

He didn't agree nor did he disagree with me, he just went along with what i was saying,

Without asking, he took the labor from the price, said if i pay for the part id get a guarantee,

So i payed him €29 for the part,  just happy and relieved to get my car back to the way it was.
Title: Re: No power after getting a full service.
Post by: ianv5 on July 12, 2012, 08:12:32 am
Still think you should contact VW head office!

By removing labour cost he pretty much is admitting liability, he should also not of charged you for the part if it was me.

Parts are quaranteed anyway.

What if this was to happen to someone else that would believe anything the garage said (it probably has).

My two pennyworth anyway.

Title: Re: No power after getting a full service.
Post by: x21ekx on July 12, 2012, 08:35:26 am
Ain't bring funny dude but there's NO WAY I'd o paid a penny the service manager is a joke as is the full out fit.id of had my car outta there faster than you can spit!
Get on the phone to HQ get ALL ya money back and never look twice at they place I'd of been fuming in fact I am just reading this  :confused:
Let us know how you get on