MK5 Golf GTI
General => Random Chat => Topic started by: Andy on October 26, 2012, 10:19:11 pm
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had a customer in today with a Bmw m5 that had a puncture on is rear tyre which was a 255-30-19 bridgestone run flat tyre on it..I explained to the customer i can fix the puncture but it will take longer than the normal 20 minutes or so as it is a run flat tyre as they are pigs to get of the rim and more importantly i didn't want to scratch is alloy..Got the job done in 30 minutes and got the customer to look at is alloy to show there was no damage to it-- i thought he was happy with the job but he complaint to my boss saying it took to long :fighting:
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We have a word for special folk like him. :evilgrin:
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:mad: no helping some people, send him down the road next time :signLOL:
id have just been glad the tyre was repairable and you did a good job not damaging the wheel
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We have a word for special folk like him. :evilgrin:
He got called a few when he left
:mad: no helping some people, send him down the road next time :signLOL:
id have just been glad the tyre was repairable and you did a good job not damaging the wheel
i thought he would of been happy i didn't catch is alloy
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What a wankstain :fighting:
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^^^^ sums it up!
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See You Next Tuesday :fighting:
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20 odd years of fitting tyres and get my first complaint --but at least i know the car left perfect which matters most to me :happy2:
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Complain about 10mins :laugh: try 10mm drill bit through sidewall next time
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20 odd years of fitting tyres and get my first complaint --but at least i know the car left perfect which matters most to me :happy2:
Where are you based? Sound like the type of person i want doing my tyres
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Richmond --North yorkshire
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Richmond --North yorkshire
200 miles:( so is it possible to remove a tyre without touching the face of the wheel. My fitter says not so had to cover face with a cloth and tape up edge last time to protect it. Dreading next tyre change
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Andy, just be thankful that you're not like him! The attitude of some people makes me :sick: You can go home knowing you've done a decent job, he can go home thinking that he's the clever one. :stupid:
Keep up the good work! :happy2:
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Richmond --North yorkshire
200 miles:( so is it possible to remove a tyre without touching the face of the wheel. My fitter says not so had to cover face with a cloth and tape up edge last time to protect it. Dreading next tyre change
it is possible yes but all depends on what tyre machine he is using--i use a hydraulic one where the arm doesn;t move
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Andy, just be thankful that you're not like him! The attitude of some people makes me :sick: You can go home knowing you've done a decent job, he can go home thinking that he's the clever one. :stupid:
Keep up the good work! :happy2:
cheers mate--i am really really fussy with alloys--i treet every alloy as if it was on my car and take my time on them--even if it means 10 minutes longer
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had a customer in today with a Bmw m5 that had a puncture on is rear tyre which was a 255-30-19 bridgestone run flat tyre on it..I explained to the customer i can fix the puncture but it will take longer than the normal 20 minutes or so as it is a run flat tyre as they are pigs to get of the rim and more importantly i didn't want to scratch is alloy..Got the job done in 30 minutes and got the customer to look at is alloy to show there was no damage to it-- i thought he was happy with the job but he complaint to my boss saying it took to long :fighting:
so you work in a tyre place :smiley: :happy2: :wink:
need a friend? :signLOL:
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had a customer in today with a Bmw m5 that had a puncture on is rear tyre which was a 255-30-19 bridgestone run flat tyre on it..I explained to the customer i can fix the puncture but it will take longer than the normal 20 minutes or so as it is a run flat tyre as they are pigs to get of the rim and more importantly i didn't want to scratch is alloy..Got the job done in 30 minutes and got the customer to look at is alloy to show there was no damage to it-- i thought he was happy with the job but he complaint to my boss saying it took to long :fighting:
so you work in a tyre place :smiley: :happy2: :wink:
need a friend? :signLOL:
thats me :happy2:
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There is a tyre place here that says its 30 mins to change a tyre if its done properly pity they are closed down now.
I can't see what the guys problem is if you told him that it would take extra time because you didn't want to risk damaging his expensive alloy.
If you said that to me I would be happy and make sure that I came to you for any tyre changes in the future. There are too many cowboys out there that don't give a toss about anyone's wheels or car.
If the guy ever comes back with a puncture I would automatically say that it can't be repaired.
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Just cant win with some people! Bet he would have complained if you didnt take your time and damage his wheel!
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Just imagine if you had damaged the wheel by accident. there is no pleasing some people. I'm off to to get the winter tyres fitted at some point this week, had a dusting of snow on the Essex\Herts border this morning :scared: , fearing the worst what come-back would dos people have if wheels scuffs occur during fitting? surely it's my word against theirs?
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Just imagine if you had damaged the wheel by accident. there is no pleasing some people. I'm off to to get the winter tyres fitted at some point this week, had a dusting of snow on the Essex\Herts border this morning :scared: , fearing the worst what come-back would dos people have if wheels scuffs occur during fitting? surely it's my word against theirs?
I have had a mobile fitter dent one of my alloys before and he denied doing it and told me that I should point out that there are no marks etc on the wheel before any work is started.
Best bet would be to ask for the manager to come and look at your wheels before any work starts and agree with you that there are no marks etc.
I find that an independent tyre fitter will take more pride in their job compared to some of the big fast fit companies
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as above--show the tyre fitter your wheels prior to any work been carried out
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Local ATS dented my sill and denied it :fighting: :fighting:
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I had Andy fit four tyres to my EOS last year and he was meticulous about avoiding damage to the rims. I returned a few weeks later to do my wife's Peugeot, same excellent result so I can vouch for Andy's workmanship. Worth the 2 x 90 mile round trips IMO.
Andy, take no notice of tossers mate, they're everywhere. Most are easy to spot though 'cos most BMWs contain one or more!
Regards,
John
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Wouldn't worry Andy as you can't please every one. There'll be 200 happy customers compared with this one disgruntlement. If you know you did as good a job as you could've done then I'm sure management will support you in that knowing the standard of your work :happy2:
I spend a lot of time at my local Kwik Fit where a few of my mates work and having seen a lot of customers pass through, I can imagine the type of bloke that he was :signLOL:
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What a knob that guy was! I might have to travel down from Northumberland to get you to fit any tyres I need on my Monza 2s , they are mint at the mo and I would like them to stay that way! Having some savage throw them about in a tyre depot and scratching the hell out of them brings me out in a cold sweat!!
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had George redgem on here travel down from hartlepool to do is tyres :happy2:
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Andy, I hope your boss came out in your support and didn't tell you off. He may not have told the 'customer' to eff off (I would have done!) for the sake of professional reputation.
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Andy, I hope your boss came out in your support and didn't tell you off. He may not have told the 'customer' to eff off (I would have done!) for the sake of professional reputation.
My Boss said don't worry about it as the car went out undamaged :happy2:
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Hi Andy,
Yes and I"ll be travelling down again very shortly.Would"nt go anywhere else excellent service and real care taken with my alloys :happy2:
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Yeah but you did drink 3 Brews, smoked 4 fags, and shared a Dominos pizza whilst watching a dvd inside the beemer with 3 of your mates for at least 25mins Andy. :grin:
Come on..... There's taking liberties and there's taking liberties.
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Hi Andy,
Yes and I"ll be travelling down again very shortly.Would"nt go anywhere else excellent service and real care taken with my alloys :happy2:
Be good to see you again George :happy2:
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Yeah but you did drink 3 Brews, smoked 4 fags, and shared a Dominos pizza whilst watching a dvd inside the beemer with 3 of your mates for at least 25mins Andy. :grin:
Come on..... There's taking liberties and there's taking liberties.
maybe it was the empty pizza box that did it :grin: