MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Baz300 on December 11, 2012, 06:50:07 pm
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After the problems I had with my polar fis they have sent me a new box
It arrived today but I think that the circuit board is loose inside the unit
http://i760.photobucket.com/albums/xx242/baz300/95D78079-5069-4C04-960E-743B0ADCB557-6255-0000034FDEF14292.mp4 video
Would you accept this unit?
I don't think it would last long and would rattle whilst I'm driving
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No mate I would not accept that as a replacement.
I've been following your progress with this on the polar forum, as I have bought one of these 2 weeks ago also, but yet to fit
My unit certainly doesn't rattle like that :surprised:
Surely they would have double checked this before sending this out, so might suggest it's been damaged in transit?
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shake rattle and roll
Quality
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They suggested that using cable ties in the car will make it secure.
It's not as if its a cheap £20 electronics box from china
I paid £220 for one
The first box immobilised my car at one point, would be a nightmare if this box broke whilst driving and having to unplug it at the side of the road in the dark
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i would get in contact with them for a replacement
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Mine rattles and never had any issues.
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Mine rattles and never had any issues.
:rolleye: Thats not the awnser he was lookign for :grin:
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Mine rattles and never had any issues.
:rolleye: Thats not the awnser he was lookign for :grin:
:signLOL:
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:signLOL:
I had mine apart to see what it was and it is just the loose fit of the PCB inside the case. Mine was a second hand silver version though and the tamper seal had already been broken.
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Ur having no luck at all lad get them told ;)
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I have had this reply on auto polars forum
Originally Posted by Baz300
Just had another look its not the connector that is loose as both connectors (car and USB move)
It's as if the circuit board is not secure Inside the polar unit
Why you say box is not secure inside the polarFIS unit ?
Please, let will post with sense, there is not exists any problem with this, board never will be damaged.
With best regards,
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:signLOL:
I had mine apart to see what it was and it is just the loose fit of the PCB inside the case. Mine was a second hand silver version though and the tamper seal had already been broken.
I would like to open the box and see what's wrong but they will blame me for the board being loose if I did.
If I do not get offered another replacement I will be asking for a refund or requesting a chargeback from my credit card if a refund is not offered.
I would of thought that they would of personally checked this box as the original one I received was faulty, the second box was well packaged inside a box, the first unit I received was just Inside a Jiffy bag and does not make any noises when shacking
They say that there is a small number of defective boxes of the new black polar units but the fact that I have now received 2 boxes that have a fault and another member on here is having problems too makes me think it is more than a small amount that is faulty
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They are still saying that the box is not faulty and the loose circuit board is normal and locked the thread
Anyone considering buying a polar fis box look here
http://www.auto-polar.com/forum/showthread.php?559-Mk5-golf-(red-dot)-airbag-warning-after-installing-polar-fis-(ANSWERED)/page3
Awesome customer service
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Thats very nice of them to close your thread. I wouldnt be happy to be told to open it and put some silicon on it!
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She sent me a PM too saying that they would not refund me either as the box is not faulty
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She sent me a PM too saying that they would not refund me either as the box is not faulty
If you payed with Paypal, try opening a case...
Maybe also ask RoMocop to do a video of his unit (like you did with yours) to compare and further back up your case.
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She sent me a PM too saying that they would not refund me either as the box is not faulty
If you payed with Paypal, try opening a case...
Maybe also ask RoMocop to do a video of his unit (like you did with yours) to compare and further back up your case.
I have the first box they sent me to compare to and it does not make any noises
I sent a PM to mun100 as he seems to be the only person from polar that seems to be helpfull and not deny any faults
I paid by credit card so might see if i can get a chargeback
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Dear all.
This is Ismael from Auto-Polar, and I want to make clear that I speak on behalf of the company.
As a party involved in the case of this thread, we don't want to get into a discussion, but we'd like to give our version of the events.
First of all, we must to apologize because we know that our products are not 100% free of issues, as it happened to Baz300, however, it's impossible to be 100% sure that a box it's not damaged during, manufacturing or shipping. We test all boxes in a car before shippment, however, as I said, sometimes a unit can fail.
Appart of that, I'd like to clarify that normally when you buy a product and it's defective, most of the companys, request to send back the defective product, and then proceed to send a new/repaired one. In our case, we usually send a new unit to the customer and solve the issue, and after that proceed to talk with the custormer to return the defective unit, and it's what we've done in this case.
As I said, the first unit was defective and unfortunatelly, it caused a fault in the airbag ecu that switched on a warning light in the instruments cluster, of course, this fault was caused by a defective unit, we are completelly agree with that and there's no discussion about it. However we are not agree with the next events.
When the customer started a thread in our forum, we being to request some test to know the causes of the issue, because sometimes it's caused by a wrong tightness of connectors, or diagnostics tools connected to the OBD port during the initial start up of the box.
During theese tests, the customer said us that he think that the issue can be caused because he had changed the original gateway of his car by one modern unit, and our technicians answered that this model was supported and it's not the cause of the issue. However the user chaged to the original gateway and after that to the newer unit, then comes a new problem, he lost the AUDIO menu in the FIS screen, and directly attach this problem to the Polar FIS unit.
This was replied by our technicians, the problem was due to remove the gateway, and not related with Polar FIS, Gateway is likelly a HUB that joint all car buses, and sometimes, removing it, cause faults in communications as in this case, the customer siimply remove the fuse (as well as if you reset the RNS it will sove it) and the problem was fixed.
Also during theese test he bought a VCDS cable to erase the stored faults caused by the first unit, we never request him to buy a cable, because we knew that he hasn't VCDS cable and our intention was erase that faults from the Polar FIS once have solved the issue with the defective unit. Once again, there was no communication with us, so we can't do anything on that point.
After some days of test, we deduce that the unit or cable was defective and talked with him to replace it, directly we request him an address and proceed to send a new unit (box+cable). After receive this new unit, the customer writes us, indicating that there is a little gap between the pcb inside and the casing, which causes some movement of the pcb, which produces a small noise, and ask if it's safe to install, or if it can damage the box. Our reply was that this is safe, because it's a small gap between box and pcb, there many units with this gap, and no one user has reported us a issue related to this, however there is a warranty in that case.
Then, the customer, doesn't want to accept this box, and remember us the unit costs, sorry, but we don't think that this is a problem, a small gap smaller than 1mm. However, you can make the same with many electronic products cheaper and more expensive, shake it and you'll hear a small noise.
However, we said him if he can put a point of silicone, or change the casing and use the casing of the old unit. But he didn't want to do that, he want that we send a third unit. I'd like to indicate that we've never removed the warranty to a box for a broken warranty seal, because they're very delicate and sometimes brokes by itself, in fact, we've never refused a warranty.
At this point, we don't want to send a new box, the user still didn't confirm if this new unit is working properlly or not, and after that we've seen that he has no intention to send back the defective unit, because he is selling it, so we assume that we'll send a third box and maybe it have another problem for him, and in view of the events, we'll lose another unit. And even less when it's under threats of bad publicity (wich it has done since before reaching this impasse)
At last we think, that we've done all possible to help him from the fisrt minute, and there's only needed to see our forum. All people that want to see it only need to check our forum and see that there is no question/issue/improvement that be unanswered, and all the issues are fixed.
Best regards.
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A PCB should not be loose inside the case. Im certainly not gonna buy one due to these issues that a few people have experienced on here.
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I've had my Polar FIS for about a year now and I'm very happy with it. I follow the Auto-Polar forum to be informed of the free updates ( I wish everyone would do that, most would call it a new model and charge more,) and can see that all problems get solved by them.
I am only posting this to put a bit of balance to the thread. I can think of a lot of company's that could learn from Auto-Polar.
TonyZ
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I follow the Auto-Polar forum to be informed of the free updates
If you join the forum they will email you when a new update is out. :smiley:
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I follow the Auto-Polar forum to be informed of the free updates
If you join the forum they will email you when a new update is out. :smiley:
Or wait till you post in the random section Bacillus :wink:
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I follow the Auto-Polar forum to be informed of the free updates
If you join the forum they will email you when a new update is out. :smiley:
Or wait till you post in the random section Bacillus :wink:
:grin: