MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Waynevr6 on March 10, 2013, 07:15:43 pm
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Hi,
I bought my edition30 6 weeks ago from a well known used car dealer (arnold clark), when I arrived to buy the car it was just undergoing its mot so I looked around it, heard it running and was very happy. As I didn't want to be hanging around we sorted out the payment there and then and I test drove the car afterwards. 5 mins into the test drive the oil pressure warning flashed up so I stopped immediately. I left the car with them to sort but sorted some money off as a goodwill gesture for wasting my day, anyway they sorted the car and I was happy! 2 weeks later after its 1st real good motorway run the light came on again, called assistance they collected, took it to the dealer near me and sorted it again. The manager there said they had the sump off and cleaned the pick up pipe which sorted it again! Anyway today the light has come on again, 90 miles from home snowing and I'm absolutely gutted, aa again towed me home and the car to the garage.
Anyway, what would you do? I've lost all confidence in the car as both times I've taken the car for a good run on the motorway this has happened.
I think I'm either going to ask them to send it into a vw main dealer for sorting or ask for a refund, do you think this is unreasonable?
Thanks for reading and sorry for it being so long winded.
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I would ask for a refund
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Was it a vw Arnold Clark?
I've had a very recent bad experience with clarks after I bought my car from them. It was a fiat Arnold Clark so I'd ask them to take it to a vw franchise.
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Was it a vw Arnold Clark?
I've had a very recent bad experience with clarks after I bought my car from them. It was a fiat Arnold Clark so I'd ask them to take it to a vw franchise.
It was the branch at West Bromwich, don't honestly know what make they were dealers for
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Must've not been vw then. Before trying to reject, be reasonable and give them the chance to sort it at vw. In my experience non vw don't have a clue.
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Definitely wasn't a vw dealer, I agree with what you are saying but what happens if this happens again in a couple of months as it will then be out of warranty? Do I have a legal leg to stand on?
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Definitely wasn't a vw dealer, I agree with what you are saying but what happens if this happens again in a couple of months as it will then be out of warranty? Do I have a legal leg to stand on?
I'm sure any parts fitted under warranty carry warranty for a year or something like that. You'd need to check the small print :(
For your hassle you could try and negotiate an extended warranty even?
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All genuine vw parts carry a 12 month warranty
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Definitely wasn't a vw dealer, I agree with what you are saying but what happens if this happens again in a couple of months as it will then be out of warranty? Do I have a legal leg to stand on?
I'm sure any parts fitted under warranty carry warranty for a year or something like that. You'd need to check the small print :(
For your hassle you could try and negotiate an extended warranty even?
Tried the extended warranty, but because the car is over 5 years old arnold clark don't do extended.
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It's a difficult situation to be put in, I felt the same after my new golf developed a turbo fault on the way home from collecting it. The dealer kindly replaced the turbo for me and it was fine until it broke down again with a faulty fuel pump and I lost all faith in the car. I've regained confidence in it now and I'm finally starting to enjoy the thought of keeping it and making it my own.
Think about all the things you love about it...
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They defo do warranty on used cars tho. Mines is almost 5 years old and I could've got one. It's just like an aftermarket warranty.
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It's a difficult situation to be put in, I felt the same after my new golf developed a turbo fault on the way home from collecting it. The dealer kindly replaced the turbo for me and it was fine until it broke down again with a faulty fuel pump and I lost all faith in the car. I've regained confidence in it now and I'm finally starting to enjoy the thought of keeping it and making it my own.
Think about all the things you love about it...
Absolutely agree with the things I love about it, it's the best car I've ever owned but it took a long time saving with 2 kids so I don't really want to be left with a money pit that I'm too scared to drive incase it breaks again.
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They defo do warranty on used cars tho. Mines is almost 5 years old and I could've got one. It's just like an aftermarket warranty.
When I asked about it they said its over 5 years so we don't do extended just the 60 days but there are companies that do warranty.
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I'd definitely go down the refund route asap. Oil pickup sludging was a major probs on my old SAAB's (usually down to poor maintenance and / or not using fully syn oil), basically you'd have the sump off clean out... but shortly after, could be a month, could be a year, the turbos would die... perhaps being starved for so long weakened them internally; then after cleaning, received a healthy dollop of full power... and BOOM, dead turbine... anyway, I wouldn't be happy with that at all.
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Well, I've spoken to the sales manager and he has agreed that the next stage is a full engine rebuild with them footing the bill. He did offer me a refund but I would rather keep the car if they fix it properly.
He did say that once rebuilt the engine will be covered for 18 months o any problems and to take it straight back.
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Sounds promising :)
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Yes, I must say that so far I've been very impressed by arnold clarks service with warranty, just waiting on a courtesy car now.
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Well just to update this, my car has yet again let me down due to the oil pressure warning light. It happened again in October, the garage had my car for 5 weeks and then said they thought it might have been 'chipped' i know i have never chipped it but how do I prove this. All seemed to be going well again until Friday night when I took the misses out and it happened again! I have spoken to the garage but the manager will not return my calls.
Do I have a leg to stand on? Really not happy as it has had the same oil pressure warning 5 times in a year.
I have also asked on numerous occasions for a breakdown of what repairs have been carried out on each occasion but they just keep fobbing me off.
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They have to sell a car that's fit for purpose, if it's not fit for purpose they are obliged to give you a refund. It's the law.
http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/faulty_goods_e/what_is_meant_by_goods_not_fit_for_purpose.htm
If the oil light keeps coming on, that would be an MOT fail, correct? Therefore it can't be fit for use on a road :happy2:
Iirc that stands for 6 years from purchase...?
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I had a similar problem with my gti after about a week of ownership. The oil pressure warning light came on when I was on the motorway. Got the aa to take it to my local vw garage where they replaced the sump oil pick up. I bought the car from evans Halshaw in Preston and they paid the bill under my warranty. When I got the car back it was ok when cold but once it got up to temp it sounded like a diesel. Evans Halshaw got the car checked out by lookers Vw in Preston who said it was ok. I wasn't happy so I took it back to Hadwins Vw at lindale who by chance had some master tech visiting who said the car would get louder and louder until it went bang. Evans wouldn't pay the 8k Hadwins wanted for a new engine so the car went back to them and I luckily got my money back. What I've learnt know is the diesel noise might have been the cam chain. Anyway it was a stressful experience so I hope you get it sorted!
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The car passed its mot with no advisories last month, the problem happens every 3 months without fail, I rang the branch 3 times yesterday and the manager wouldn't speak to me so in the end i just left a message with the recepsionist to let him know enough is enough and I want a refund. Do I have a leg to stand on? They are saying their engineering company say its been chipped, is there any way I can prove it not or has not been while i have owned it?
Sorry for all the ranting! Im mega frustrated thats all
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Just to add that I have owned the car for 13 months and they have had it back in for repairs for over 4 months of that time all for the same oil pressure warning.
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Go to citizens advice, threaten with small claims court... They'll soon back paddle when they know that you're switched on, they're just trying to bully you away!
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I just spoke to their sales manager, absolutely clueless! So as I was getting no where with him i just asked what would he do with a car which he paid 10 grand for that has been in the garage for repairs fleas long as it had been in his possession? Needless to say he fobbed me off again saying i had to speak to their service manager tomorrow.
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Take the car in to their forecourt, park as close to the door as you can and refuse to leave until the manager speaks to you. I'd be fuming it was me!
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Go in when it's busy with customers and purposely talk loud about how they sold you a lemon make sure potential customers hear what's happened to you.. They'll soon speak :happy2:
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The branch is 100 miles away from me but I have booked Thursday & Friday off work so if something isn't sorted by then I will be going down, knowing my luck i will probably get arrested for breaking the peace or some sh*te.
Is there any way that I can prove that my car has not been chipped in my ownership? As they are claiming that this is now the reason as their contract engineers told them so. I thought that they mapped the edition 30 not chipped as in older cars.
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To be fair, and knowing car dealers, I'd have taken the refund way back then. Anything dealers say but isn't written down in quadruple and with the top copy in your possession, second copy with your solicitor, third copy with God, and they may keep the fourth copy is a lie.
Trading standards mate, or citizens advice.
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Something very similar happened to me , but the bottom end was knocking like fook by the time I got home ( no oil light showing) - you need to look on the citizens advise website,you'll need to have 2 separate independant reports doing on the car and engine from 2 separate garages- I used vw and Bosch service center
If they both find similar or the same faults you'll have a strong case for a full refund off Arnold Clark , if the engine is damaged again me personally I'd get a refund instead of another repair you've already give more than enough chances to sort it
Also if they get arsey about the whole "chipping" bullsh*t ask them to prove you've had it done in your time of ownership , if they can't they haven't got a leg to stand on really and ask them if there engineers knew it was "chipped" why didn't they reflash the ECU back to standards settings ??
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Also if they get arsey about the whole "chipping" bullsh*t ask them to prove you've had it done in your time of ownership , if they can't they haven't got a leg to stand on really and ask them if there engineers knew it was "chipped" why didn't they reflash the ECU back to standards settings ??
This, it works both ways!
As I said before, they're just trying to bully you..
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Is there any way of proving it hasn't been "chipped", especially not while I have owned it?
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Can always go to vw and scan and see? Even if it is, get it wiped? Haha