MK5 Golf GTI

Forum Market Place & Useful Links => Member Recommendations and Useful Links => VAG Dealer Reviews and Contact Details => Topic started by: stealthwolf on November 28, 2008, 11:26:51 pm

Title: Solihull Volkswagen
Post by: stealthwolf on November 28, 2008, 11:26:51 pm
Solihull Volkswagen
34 Stratford Road,
Shirley,
Solihull,
West Midlands,
B90 3LS

Phone: 0121 607 8481
Fax: 0121 713 6201
Email: sol032@solihullvolkswagen.co.uk

Mon    08:30   19:00
Tues    08:30   19:00
Wed    08:30   19:00
Thurs 08:30   19:00
Fri    08:30   19:00
Sat    09:00   17:00
Sun    10:30   16:30

http://www.volkswagen.co.uk/retailers/156 (http://www.volkswagen.co.uk/retailers/156)
Title: Re: Solihull Volkswagen
Post by: stealthwolf on November 28, 2008, 11:31:52 pm
Bought my ED30 from these guys. Dealt with someone called Phill who was absolutely fantastic.

Went back recently to buy some oil. The parts guy was away so they couldn't get access to the parts. Instead, they checked the dipstick level and topped it up with longlife oil for free!
Title: Re: Solihull Volkswagen
Post by: illyun on December 04, 2008, 10:59:53 pm
Did you get you Ed30 new or was it 2nd hand?
Title: Re: Solihull Volkswagen
Post by: stealthwolf on December 05, 2008, 02:33:56 pm
Second hand.

Title: Re: Solihull Volkswagen
Post by: illyun on December 12, 2008, 12:26:50 am
Was it an 07 plate starting with AY?
Title: Re: Solihull Volkswagen
Post by: stealthwolf on December 12, 2008, 01:40:31 pm
No, KM57

TBH they didn't have any GTIs I liked - well, in black. They had a red GTI maxxed out (xenons, dvd satnav, mfsw, parking sensors) that they even took £2k off for me. Would have taken it if it was in black. They let me have a go at their database and I found an ED30 that was low mileage and right price.

Why? Was tha AY07 yours or something?
Title: Re: Solihull Volkswagen
Post by: illyun on December 25, 2008, 03:30:18 am
Sorry - forgot about this thread!  Yes, it was mine and the paintwork was damaged while on the forecourt.
Title: Re: Solihull Volkswagen
Post by: stealthwolf on December 25, 2008, 11:36:29 am
:o

Don't recall any black ED30s at the time.

Parking in that place can be more than just a little tight, as Greenouse will tell you, so not surprised it would have been damaged. They really need to expand the parking and make it easier.
Title: Re: Solihull Volkswagen
Post by: illyun on December 26, 2008, 05:10:20 pm
Wasn't the parking although it is tight.  Some idiot threw raw eggs at the car when it was on for sale again a week after I part-ex'd it.  It was at the front near the pavement and got egg on the bonnet, roof and some other places.  Apparently, it stripped the paintwork to the metal.  They had to have the roof resprayed and tried to pass it on to an unsuspecting buyer.  The buyer turned out to be an anal enthusiast who spotted it and returned the car after a week.  I last saw it on Stratford Road - my brother-in-law said the guy was a known drug dealer around the area - poetic justice  :grin: :grin: :grin: :grin:
Title: Re: Solihull Volkswagen
Post by: illyun on December 26, 2008, 05:42:47 pm
BTW, I just realised that the I employed the term 'anal enthusiast' in the last post.  This referred to the buyer's love of the GTI marque and was not a reference to his sexuality  :signIWS: :signLOL:
Title: Re: Solihull Volkswagen
Post by: Deako on July 06, 2009, 12:45:41 pm
Another local. So thats myself, Stealthwolf and Greenouse that live in Solihull.
Title: Re: Solihull Volkswagen
Post by: markymark on July 06, 2009, 02:29:07 pm
Another local. So thats myself, Stealthwolf and Greenouse that live in Solihull.

Hey Deako, I see your reg is strikingly similar to mine! Im just down the road from yow brummies in Stratford! :happy2:
Title: Re: Solihull Volkswagen
Post by: Deako on July 06, 2009, 04:25:04 pm
Cool, only down the road really. That road being the M42/M40. But still fairly local.
Title: Re: Solihull Volkswagen
Post by: illyun on July 07, 2009, 04:17:10 pm
Hi Deako... nice to see you on here.  I remember you from the Club GTI forum around 2005/6.  :happy2:
Title: Re: Solihull Volkswagen
Post by: xxx_mojo_xxx on July 07, 2009, 09:47:25 pm
Hi guys,

Is the Solihull dealership mod-friendly?  I'm having a spot of bother with my car and need it checked under warranty. 

My local dealership in Luton won't go any where near my car - which really disappointing...

Title: Re: Solihull Volkswagen
Post by: wigit on July 08, 2009, 04:23:24 pm
may be wroth giving the dealer in aylesbury a call think its keiths, they are mod friendly as bluefin agents and not a million miles from you
Title: Re: Solihull Volkswagen
Post by: stealthwolf on July 08, 2009, 06:38:54 pm
Is the Solihull dealership mod-friendly?

Dunno but it's worth asking, then posting the reply up here.
Title: Re: Solihull Volkswagen
Post by: Gaz W on July 08, 2009, 08:43:52 pm
Blimey, I didn't realise there was quite as many people so local to Solihull!

I feel a meet coming on. ;)
Title: Re: Solihull Volkswagen
Post by: xxx_mojo_xxx on July 09, 2009, 11:43:08 pm
Blimey, I didn't realise there was quite as many people so local to Solihull!

I feel a meet coming on. ;)

I'm only close to Solihull when I go to pay homage to the "out-laws"...
Title: Re: Solihull Volkswagen
Post by: Deako on July 14, 2009, 12:51:26 pm
Hi guys,

Is the Solihull dealership mod-friendly?  I'm having a spot of bother with my car and need it checked under warranty. 

My local dealership in Luton won't go any where near my car - which really disappointing...



You bought my old Mk2 16v in Oak Green (not from me, but the dealer that bumped the price up massively), but see you moved onto a nicer one. [:)]
Title: Re: Solihull Volkswagen
Post by: xxx_mojo_xxx on July 20, 2009, 07:28:07 pm
Hi guys,

Is the Solihull dealership mod-friendly?  I'm having a spot of bother with my car and need it checked under warranty. 

My local dealership in Luton won't go any where near my car - which really disappointing...



You bought my old Mk2 16v in Oak Green (not from me, but the dealer that bumped the price up massively), but see you moved onto a nicer one. [:)]

Sorry mate, I think you may have me confused for some one else.  I have never owned a Golf before this one...
Title: Re: Solihull Volkswagen
Post by: Deako on July 23, 2009, 11:32:37 pm
Hi guys,

Is the Solihull dealership mod-friendly?  I'm having a spot of bother with my car and need it checked under warranty. 

My local dealership in Luton won't go any where near my car - which really disappointing...



You bought my old Mk2 16v in Oak Green (not from me, but the dealer that bumped the price up massively), but see you moved onto a nicer one. [:)]

Sorry mate, I think you may have me confused for some one else.  I have never owned a Golf before this one...

I quoted the wrong post.  :grin: It was meant to be illyun!!!
Title: Re: Solihull Volkswagen
Post by: DJM on July 27, 2011, 09:09:41 pm
Use these today, good friendly service did the coil pack recall no problem and checked over car.

I know what you mean about parking, they had a brand new white golf r parked on the road :| i was shocked as was further down out of view.
Title: Re: Solihull Volkswagen
Post by: Deako on July 28, 2011, 08:11:39 pm
Use these today, good friendly service did the coil pack recall no problem and checked over car.

I know what you mean about parking, they had a brand new white golf r parked on the road :| i was shocked as was further down out of view.

Tell them to fix my Scirocco.  :scared:
Title: Re: Solihull Volkswagen
Post by: Deako on July 29, 2011, 04:43:27 pm
Im not taking my car there again. I have had to chase today to try and get an update. Piss poor in my opinion. I just feel like they are lying to me about it to delay doing the work.
Title: Re: Solihull Volkswagen
Post by: stealthwolf on July 30, 2011, 08:29:25 am
It's a bit far but Listers in Stratford has always been good to me and they've helped out where Solihull wouldn't.
Title: Re: Solihull Volkswagen
Post by: DJM on July 30, 2011, 09:27:10 am
Im not taking my car there again. I have had to chase today to try and get an update. Piss poor in my opinion. I just feel like they are lying to me about it to delay doing the work.

Oh is that where it is.. yours got the DSG issues hasnt it? Seen it in another thread. Feel for you, dealers are idiots when they don't know whats actually wrong they just side track it, dunno why its not going to go away. Hope they pull there finger out and sort it soon for you.

Suppose i had good service as was just routine stop n go really nothign too bad. All be it tried to get me to have a new tyre as it had just gone down to 3mm :| lol.
I only dealt with the one girl, hailee i think her name was. She was helpful to be fair to her and she even found some petrol to put in courtesy car as i said i wouldnt be going near a petrol station.
Title: Re: Solihull Volkswagen
Post by: Deako on July 30, 2011, 09:23:39 pm
Im not taking my car there again. I have had to chase today to try and get an update. Piss poor in my opinion. I just feel like they are lying to me about it to delay doing the work.

Oh is that where it is.. yours got the DSG issues hasnt it? Seen it in another thread. Feel for you, dealers are idiots when they don't know whats actually wrong they just side track it, dunno why its not going to go away. Hope they pull there finger out and sort it soon for you.

Suppose i had good service as was just routine stop n go really nothign too bad. All be it tried to get me to have a new tyre as it had just gone down to 3mm :| lol.
I only dealt with the one girl, hailee i think her name was. She was helpful to be fair to her and she even found some petrol to put in courtesy car as i said i wouldnt be going near a petrol station.

I picked up the car today without them fixing the gearbox as that will need to be booked back in for.

However, they have completely f*cked up the car after supposedly repairing the other things.

The aircon no longer works, and it sounds like there is a grating noise coming out the air vents when its turned on. They must have disconnected air con pipes when the brake servo was done, but they obviously didnt check the aircon afterwards.
The wiring that they replaced going to the throttle body looks like it was done by a 5 year old. I could have done it better with my gas soldering iron. NOT to mention that if you touch the wiring, they short out and the engine tries to jump out of the engine bay. The engine then goes into limp mode and wont rev past 2k rpm again until the code is cleared.
After the door seal was replaced, they havent refitted the trims properly. Actually, it looks like the trims have been broken, so they will be replacing them too.
There is a massive clunking noise when i reverse off my drive. They would have had to drop the engine to replace the brake servo, so it just hasnt been done properly.

I think i got a trainee on my car to be honest. There were supposedly 2 master techs working on it.

Im supposed to be taking the car to Germany on Thursday, and to be honest, i dont even trust driving it down the road at the moment.

Jokers. Dont go to this dealership.

If its not sorted on Monday, then there will be a rant going into VW Customer Care.

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6124%2F5991752852_2d702c63ea_b.jpg&hash=693bfee65e89759b33af46202bcf94ea5a41dd11) (http://www.flickr.com/photos/lukedeakin/5991752852/)
IMG_2804 (http://www.flickr.com/photos/lukedeakin/5991752852/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6022%2F5991195699_bb4acd1c59_b.jpg&hash=8fb8aae0bd0ca426f1fa5c2bc23f7f8acfbba7b3) (http://www.flickr.com/photos/lukedeakin/5991195699/)
IMG_2803 (http://www.flickr.com/photos/lukedeakin/5991195699/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr

(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6123%2F5991195151_7d8f2f5dfd_b.jpg&hash=aa8077e48f9feb32d5388bdd0e265aa144f6c1a9) (http://www.flickr.com/photos/lukedeakin/5991195151/)
IMG_2802 (http://www.flickr.com/photos/lukedeakin/5991195151/) by LukeDeakin (http://www.flickr.com/people/lukedeakin/), on Flickr

To be honest, Hayley has done a fine job of her booking procedures etc. Its just the technicians which appear to be rubbish.
Title: Re: Solihull Volkswagen
Post by: DJM on July 31, 2011, 05:07:05 pm
gutted for you dude :( Looks like its half bodged as well. You'd expect that on the cheap at some back street garage but not at VW dealer. Yeah if not sorted I wouldnt even take the car id want to speak to someone higher and demand a courtesy car till yours is done.
Title: Re: Solihull Volkswagen
Post by: Type_R on May 17, 2012, 09:05:05 pm
Not surprised at all.

Back in 2000 when I had my first Golf (MK4 1.6), I had them do the first ever service on that car (from brand new), and the muppets 'forgot' to reset the service indicator. So I got in it to drive away and it pinged 'Service now!).

Said it all for me tbh, never gone anywhere near them in my GTi.

On a positive note, Listers Nuneaton have been quite good with my car.

P.S. Also a Solihull boy here, born and bred - currently working in London though :(
Title: Re: Solihull Volkswagen
Post by: jameelno1 on May 18, 2012, 03:17:41 pm
stourbridge volkswagen is the same had my uncle car for over a month now they dont know whats wrong with it they said they fixed it but only to break down down the road and they charged him £450 for what they call fixed   :fighting: