MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: lippyx on July 03, 2013, 08:27:50 am
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I'm not sure how much more of my VW dealer I can take!! RANT ALERT!!
They agreed to change my ill fated mk5 GT for a mk6 Golf, I have decided to go back to petrol and get a GTI.
So the first week they agreed this, they had one actually in stock, to the exact spec I wanted, but they faffed about, and it got sold.
They then found one at a sister dealer, we agreed on a deal, but it turned out to have had a front end smash, so that was a no go.
I emailed them with a list of cars last week, and didn't hear a thing back. I then called my contact at the dealer on Monday, and he said they had taken in a mk6 GTI, but it was a 3 dr, I really need a 5 dr, so that was a no go. I asked him if he could "swap" it for one of the cars at the other dealers, that I emailed over to him last week. He said its a possibility, but "its end of month, end of quarter, so the other dealers won't have time for him" blah blah blah!
Other than calling these dealers myself, and asking them, I don't know what else to do!! I've found the cars, and emailed them over to him, what more can I do!!???
I am slowly losing the will to live and want to be in my car :(
(oh, for the record, my mk5 GT is in their garage, broken, whilst I have a Polo on loan, and I am still paying for the finance!! Go figure!!)
Sorry, tea and biscuits all round!!
Lx
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I would visit them every day to enquire how the search is going on,regardless if they say they will ring you.
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Well, last time I spoke to him he basically said "don't call us, we'll call you!" Its been nearly 3 weeks since they agreed to exchange!!
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Consider giving VW finance a call, several people I have known have spoken to their finance company which has helped 'expedite' any issues they were having with getting dealers to fix faults with cars they were paying for :mad:
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I have thought about getting the finance company involved, as I have heard that they are just as responsible as the dealers when it comes to issues like this.
VW HQ are involved, but even that trail has gone a bit cold.
I wasn't sure if I was being a little impatient??
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Mate your defiantly not being Impatient from my dealings with various company's and main dealers, they are useless and don't care to be honest. It's not there car so they don't care, getting a call back from them is near on impossible. Once they have your money end of then its for you to fight it.
I had my car repaired under the paint warranty only to be messed about for two weeks nearly doing a small patch on my bonnet, I then forms my bonnet leaning against a wall chipped on the edges was not happy they only touched them in aswell even after arguments
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I have just checked, and the car they offered me is now for sale on VW website and the car I suggested to them that is at another dealers, has been removed from the for sale list, so unless in the last 24 hrs, a deal has been done, and he has yet to tell me, looks like that car has sold too!!
I just want to call him up, and tell him to pull his finger out of his ar*e and do his job. He keeps telling me "his buyer is looking for a car"... well, I am also a buyer for the company I work for, and if it took me THIS long to look for a part I wouldn't have a job... especially as I have sent them details of available cars!!
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I sell cars for a living (we are not all scumbags so please don't hold it against me) Iv worked for big German brands for many years and have an inside knowledge of the workings of a dealership. From reading between the lines it looks like you have bought a car from this dealership, it's had issues, the dealership has tried to fix the problems, you have lost faith in the car and want a different one?
What I'm about to say is likely to be the process the dealer is going through so please don't jump on me - its just the way it is.....
By the sounds of it the dealer is not sure the car is worth what it owes. VW tend to put high GFV on cars if purchased on PCP which makes getting out early tricky. If its on HP how far through the term are you. Could you voluntarily terminate the car under 1/2's and 1/3rd's? Depending on the dealer will depend on how knowledgable their business managers are.
If the dealer does not have in stock the car you want to replace for (I'm assuming its an approved vehicle as its a mk6 you want?) they will have to find one in the network somewhere. They will have to basically purchase that car from the other dealer to supply you so is not a case of a straight swap. If the car found has no money across it and they need to over allow on your mk 5 they wouldn't do it as they couldn't make the figures work.
You may also be part I internal politics. By this I mean the service department are arguing with the sales department regarding costs etc.
I presume your contact is the salesperson who sold you the mk5 - or someone on the sales team? If so it is unlikely they will get paid to sort this out - salespeople do not make the kind of money people presume we do. Iv been working for £35 commission a car for years! Unfortunately it sounds like they are too worried about getting to their target than spending time to sort you out.
I need to know the whole situation to be able to really help but don't have the post count to PM you - if you would allow me to spam your thread ill PM you my mobile and hopefully be able to help you. I do have a good friend who is at a VW garage who would be happy to sort something out. Like I said at the beginning not all dealers are idiots and not all salespeople are money grabbing so and so's.
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MateyGuv, I appreciate your help. I don't want to screw anyone over, and I totally know they still want to make their cut!
Long story, short version:
I bought the mk5 in Feb 2012 from my local VW dealer. Paid full asking price (13k), with 5k on finance over 3 yrs (half way through that now).
We drove the car away, and a week later both rear tyres needed replacing due to flat spots. After a lot of back and forths, they agreed to pay for one tyre.
6 wks later, the turbo went, and needed replacing. Again after a lot of emails back and forth to the warranty people, they agreed to replace.
Then the car started to misfire, idle high and stunk of burning soot... all pointing to the DPF (it only had 40k on the clock) It went back and forth to the dealer quite a few times, the occasional exhaust sensor was replaced, but still suffered with the same problems. Then engine lights and DPF lights started flashing up on the dash, still no one would repair the car, just kept fobbing me off. Then Feb 2013, the warranty runs out. I told them enough was enough and I want the car fixed! They then said the manifold was to blame, so replaced that, but still no change to the car if anything it got worse.
Leading up to today, with the engine management, DPF, and coil light all flashing on the dash, and about 4 weeks ago, it went into limp mode. I left the car with them last week, telling them I can no longer drive it whilst in limp mode on the motorways, its too dangerous!
So this is where I am now. No car, but still paying finance, and no closer to a replacement car (which they offered to do) They said it will cost them 2k to fix the car, as now they say it is the DPF (although they first said it wasn't!) BUT servicing called me yesterday and said they replaced yet another exhaust sensor, and its fixed the car... I don't think it has, but to be honest its all too little too late! So now, if they have "fixed" it, it won't cost them 2k to get back on the forecourt will it!
So, that is my short version (!!).
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13k was a lot of money for a 2008 mk5 gt sport so they have well and truly made there money on that car mate Surely
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13k was a lot of money for a 2008 mk5 gt sport so they have well and truly made there money on that car mate Surely
I agree!! We paid about 2-3k over the odds, but knew we were, and we wanted to buy from a dealer, as you get "looked after" more... ?? They say the car is worth £7600 now, in tip top condition, trade :(
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So in a year you have lost half buy the time you add intrest on. Yep I defiantly wouldn't be happy it's hard though unless you know the trading laws inside out and can go back with a formal letter. Maybe worth paying a lawyer into that sort of thing even if it cost 200 quid for one.
Well if you can do that sort of thing, I have just been shafted over coilovers I bought over a year ago I got no were to be honest.
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Well, according to CAB, I could be entitled to a full refund, plus the value of my PX car, but as its not so clear cut, I cannot be sure of this. I have been messed about so much with this car, one technician says its fine, the next says its a manifold, and the last says its the DPF, and will cost 2k to fix! I first reported the problem over a year ago, and I am no better off!!
I am literally pulling my hair out, as I just don't know how much I can push the dealers, before they tell me where to go. They offered to exchange the car for "newer model, mk6", but all they want to do is a normal part exchange, as in, they give me £7600 for my car, and I pay the rest for the new car. Apparently, they are doing ME a favour by giving me full PX price for the car, considering its condition!! WTF!!!??
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I would be tempted to go legal then see if there is any one near you that can help. It's a lot of money you have payed out.
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Exactly, and if the car was perfect, I wouldn't be looking to replace it for another year or two, but now I have no option but to replace it and to pay out another large sum of cash just so I have a car that works!
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I can't help with the situation but you seem to be dealing with it in a much better way than I would, its unreal that they have treated you that bad for this long! Hang on in there, I agree that the next steps seem to be a solicitor!
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Wow!! It makes me angry that there are still dealers out there that are this poor!! As the original fault was never fully rectified you should be able to back the car. I would suggest you call VW customer services and re state your problems - make sure they are aware that the dealer has never fully sorted the original problem out. Say you have lost faith in the car and after owning so many vag cars it a shame that this is the first time you have experienced this lack of customer service. That will prompt a call to the dealer where they will get a chance to say what they have done. VW Customer services will be on your side (seriously they will - customer satisfaction is massive at the moment) and they will try and broker an acceptable conclusion. I fully except that I will get shot down in flames but there really isn't the kind of profit margins in cars people think there is for a dealer these days. They will have made their money from you taking the finance through VWFS. If you only funded 5k DO NOT VT the car as you will loose a fortune. Next step is to call VWFS and go through the same as you did with customer services. Only difference this time is you are asking for assistance because you don't know what to do as you are still paying your regular payment but have not got the use of the car. Lay it on thick that you need help but no one at the dealership seems to be taking you seriously. This will prompt another call this time from VWFS. The DP or sales manager will get this one and as most of the dealerships profit comes from finance will be taken up quick smart. From experience the nicer and calmer you are when raising you problems (I know it goes against everything you are feeling) the more customer services and financial services will push. State what's happened, what's been done and the fact it still aint sorted. If this doesn't get something happening you need to be naming and shaming the dealership and start legal proceedings
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Return Key.
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Have you got free legal advice on your car insurance, bank current account, home insurance, etc. If so they will probably write a letter to VW/dealer/VWFS for you free of charge. A colleague at work used this to force an independent dealer into giving him a full refund for a car which turned out to be a dud. The solicitor ended up doing quite a bit of work in the end but it cost him nothing.
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Mateyguv, VW customer services are already involved. I sent them a letter at the start of the year, and they have been good. They called me today and I told them how I keep getting fobbed off and they were very apologetic and said they would call the guy I have been dealing with and try to get sone sort of response. They said it was bad that I have been doing all the car sourcing and calling.
I will see if anything happens, but me and the otherhalf are going to visit the dealer at the weekend I think. I know I just have to hang on in there, but I miss having my own car!
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Go in ten mins before they are due to close loooool Only problem with weekend visits to sort problems out is that most DP's won't work weekends and the sales/service managers will have to ok anything with them first. Iv spoken with my legal team and asked what they thought and although there is a chance the dealer could win (they have tried - and failed - to rectify problems and provided you with a vehicle) they would not like to risk court so would be very keen to sort out a problem like this without getting that far. The general thought was that it MAY be viewed as unfit for purpose when purchased. Generally speaking if the fault cannot be rectified within three attempts its viewed as unfit for purpose in court. I am not a legal person (I'm a salesperson) so don't take my word for gospel. Keep us updated with the outcome....... and which dealer is it?
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Go in ten mins before they are due to close loooool Only problem with weekend visits to sort problems out is that most DP's won't work weekends and the sales/service managers will have to ok anything with them first. Iv spoken with my legal team and asked what they thought and although there is a chance the dealer could win (they have tried - and failed - to rectify problems and provided you with a vehicle) they would not like to risk court so would be very keen to sort out a problem like this without getting that far. The general thought was that it MAY be viewed as unfit for purpose when purchased. Generally speaking if the fault cannot be rectified within three attempts its viewed as unfit for purpose in court. I am not a legal person (I'm a salesperson) so don't take my word for gospel. Keep us updated with the outcome....... and which dealer is it?
Well, ironically, I am a purchaser and am actually doing a course, and at the moment we are studying what happens when some thing is not fit for purpose and not to satisfactory quality. The car has been back and forth more than 3 times with the same problem, not forgetting the other issues that have come about in the mean time!
The dealer suggested exchanging the car, so now they have to meet what they have promised. I don't want to go to court, I have more important stuff in my life than faffing with court proceedings, so I hope this gets sorted outside of court.
I think we will be paying a visit Friday afternoon rather than the weekend, this means if VWCS speak to him tomorrow, that gives him a further 24hrs or so to call me.
I don't want to name and shame just yet, as it only fair I see what they say after I mentioned my feelings to VWCS this evening. I know, how many more chances, but give them enough rope and all that!!
Thanks for your help guys, I really appreciate it, and I will let you know what happens over the next few weeks!! Hopefully I'll be posting up some pictures of my new car!!
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Good luck pal.
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Wow, few hours sleep lost on this motor!
I 'm sure if you've documented your case and have copies of dealer paper work for their failed repairs, Citizens Advice Bureau will offer the best route and they are a free service!
Just remain professional and keep the faith.