MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: Markyed30 on October 24, 2013, 06:56:27 pm

Title: warranty claim
Post by: Markyed30 on October 24, 2013, 06:56:27 pm
My ed30 came with a year's warranty as I bought it from vw but had it booked in to get dsg checked as it's like a kangaroo in 2nd, I need a new mechatronics unit and are waiting on a decision from vw how long should it take I'd have thought I would have got a call today but nothing and surly they will replace it??
Title: Re: warranty claim
Post by: sub39h on October 24, 2013, 09:25:42 pm
what year is your car? iirc MY2008 cars are part of a recall anyway because of dodgy mechatronics units. they should replace it provided the car has had it's DSG serviced at the correct intervals.
Title: Re: warranty claim
Post by: Mandy on October 24, 2013, 09:26:23 pm
So have VW diagnosed the car and  told you that you need a new mechs unit? I'd expect them to replace it under warranty if the car is still under warranty. Maybe give them a ring to chase things up if they are not getting back to you.
Title: Re: warranty claim
Post by: Markyed30 on October 24, 2013, 10:48:28 pm
It's an 08 plate,  :fighting:got it with 14k miles last year and is on 28 now so wouldn't require a service, the garage diagnosed the mechatronics  just said they didn't know how long till an answer which I think is bad I mibby try vw direct if nothing by tomorrow afternoon
Title: Re: warranty claim
Post by: Jonneh on October 24, 2013, 10:51:08 pm
Just get more arsey with it mate, they have to replace it as its under warranty!

Is that true about a recall being done on MY2008 Mechatronic units though? As that'd be something I'd want to know about if it's true!