MK5 Golf GTI

All Things Mk5 => Mk5 General Area => Topic started by: Gman30 on November 01, 2013, 09:39:19 am

Title: 70k Edition 30 specialist or main dealer Service?
Post by: Gman30 on November 01, 2013, 09:39:19 am
what do people think on this? My car is full VW service bar the last one at 61k.

Going to get a full inspection service done at 71k with a Cam belt kit and water pump too.

As enthusiast's would you keep it VW or just go specialist ?

 :happy2:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: N8KOW on November 01, 2013, 10:03:54 am
I'm buying an ED30 next week which is full VWSH, I'll be keeping it up  :innocent:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: MAT ED30 on November 01, 2013, 10:19:45 am
Keep it Vw
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Nodz on November 01, 2013, 10:23:04 am
Depends on your long term plans for the car but if it already has 1 non main dealer stamp then it's already lost the FVWSH.

If your going to keep te car long term then I would go to a specialist. Depending where you are in the country your got the likes of AKS, Stattlers, JKM to name a few.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Human Joist on November 01, 2013, 10:40:47 am
Not being funny but you don't know you get with main dealer apart from high prices. It's pot luck. You could get the experienced guy or the new guy. My advice is to go small quality specialist for work. I live in the midlands and would suggest a local guy to Worcester. Works for himself very cleaver with VW's knows his stuff friendly loads cheaper as he works for himself and will stamp your book. Has vac com etc etc. SJM autos. You know what you get with him.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: MAT ED30 on November 01, 2013, 10:53:11 am
I take mine to vwr so still get the vw stamp in the book plus they know my car and for minor service it goes to the dealer
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: OSB on November 01, 2013, 11:06:42 am
It depends on a lot of factors. Are you going to keep it? Are you going to trade it in - pos back to the dealer you bought it from?
My local VW dealer is generally good but v expensive compared to local indys.
Here is part of what I wrote in a recent post ..... Its a thought .....

My previous car had NO dealer stamps - except for the first yearly check. I had done all the servicing to beyond the recommendations. At 7 yrs old and 72K It was sold, but not on 'trade in'. 'No service history recorded sir - that will knock the price down by a large amount'... I was prepared to take a hit as I had saved much more by servicing myself. My brother in law on the other hand snapped it up 'I want your car, it runs like dream and has been serviced to a inch of its life, properly!' I got a good price. happy2
My current GTI has the all stamps and any work carried out is fully documented by the garage. Its still under warranty and I don't want any disputes should something go wrong. I'll probably get all the work done by a recognised garage for the next year or so until I decide if its going to be a long term keeper. If its going I've got a more valuable service record. If I keep it I'll save a lot by doing it myself - well most of it. And then at 12+years old and 120K on the clock it wont matter a damn! 
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: GNJ_Motorsport on November 01, 2013, 11:24:47 am
Give us a shout if you want a quote and near the North West, far cheaper than main dealer and a better more personal service :)
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Golfgirl on November 01, 2013, 11:35:18 am
My advice is to go small quality specialist for work. I live in the midlands and would suggest a local guy to Worcester. Works for himself very cleaver with VW's knows his stuff friendly loads cheaper as he works for himself and will stamp your book. Has vac com etc etc. SJM autos. You know what you get with him.

Wow! I live a mile and a half from him and never knew he existed! I know of Worcester Classic Cars but had no idea he was next to them. I have started using DG Autotech in the last couple of years. Thanks for the heads up!

ETA - I always used VW for servicing until a couple of years ago and now use a specialist.  Cheaper, better knowledge and they take more care of the cars and are not target driven like the main dealers.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Marc-5-GTI on November 01, 2013, 12:41:59 pm
I don't care about a FVWSH I'd much rather get it serviced by a specialist or my local garage for that matter.

More experience and you don't get the apprentices learning how to do things on your car (not slagging apprentices off, you need to learn somehow)
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Gman30 on November 01, 2013, 01:36:31 pm
Give us a shout if you want a quote and near the North West, far cheaper than main dealer and a better more personal service :)


Thanks, but I'm right on the south coast.

 :drinking:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Jonathon555 on November 01, 2013, 01:42:14 pm
I faced the same dilemma a month a go

Car had fvwsh , i the took it to specialist

After speaking to vw main dealer they appeared to just want to do lots of unecessary work


So it will be staying specialist from now on, i feel the service is better
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Human Joist on November 01, 2013, 01:55:35 pm
My advice is to go small quality specialist for work. I live in the midlands and would suggest a local guy to Worcester. Works for himself very cleaver with VW's knows his stuff friendly loads cheaper as he works for himself and will stamp your book. Has vac com etc etc. SJM autos. You know what you get with him.

Wow! I live a mile and a half from him and never knew he existed! I know of Worcester Classic Cars but had no idea he was next to them. I have started using DG Autotech in the last couple of years. Thanks for the heads up!

ETA - I always used VW for servicing until a couple of years ago and now use a specialist.  Cheaper, better knowledge and they take more care of the cars and are not target driven like the main dealers.

I have known the bloke for 13 years. He comes highly recommended.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: flashp on November 01, 2013, 02:34:14 pm
Give us a shout if you want a quote and near the North West, far cheaper than main dealer and a better more personal service :)
JKM in Portsmouth. First class knowledge and expertise.



Thanks, but I'm right on the south coast.

 :drinking:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: homesqueeze on November 01, 2013, 04:03:32 pm
I wish I had started using an independent earlier! I get much better service and advice and at a cheaper price!  :happy2:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: MC71 on November 01, 2013, 04:35:05 pm
Specialist for me.

Depends whereabouts on the South coast you are but I'd recommend JKM performance, great peeps and a fair price and very knowledgable on the 2.0T FSI platform.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Saintsteve on November 01, 2013, 05:18:20 pm
I now do all my own servicing, except oil changes which means my service book gets stamped still  :smiley:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Frodo-anni on November 01, 2013, 05:38:32 pm
I think it varies, i use my local VW dealership and have done for the last 7 years since i have owned VW's, initially because i wanted the stamp, but now they are very well priced, will match any local specialist and cater for my picky needs.

I have just booked it in for service/MOT & cambelt/pump etc..I have found that i have built up loyalty with them, so if i have had issues they have sorted alot out of warranty period and put up with my nagging. Even little things like just been in today for some centre caps for my Winter Monza's, been given them really cheap, similar price to the copies on ebay  :signLOL:

Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Rob. on November 01, 2013, 07:13:36 pm
I was in the same position a couple of months back...newly purchased 60k Jetta TFSI, full FVWSH etc etc.

I went with VW again, but TBH I wasn't all that over the moon with the whole thing. I'll be going to a specialist next time.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Dave J on November 01, 2013, 08:29:45 pm
Specialist for me too - don't feel it is in any way worth the extra to have VW look after the car. I have used APS for many years - always have been completely honest about what needs doing, and what doesn't.
Being able to walk around your car in the workshop, and speak directly with the techs is one of the best points I have experienced.

I didn't feel like a valued customer when I went to VW. Having to wait for them to finish work at 6pm at night when I dropped the car off at 8 in the morning was irritating, but on other visit, having to wait to pay them hundreds of pounds was also very annoying.
I used VW when my old mk4 was in warranty - they did solve a number of issues FOC under warranty, which is why I kept going to them, but wished I'd swapped to a specialist earlier than I did. 

Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: broomhead50 on November 01, 2013, 08:46:22 pm
Specialist for me too.

It would not put me off in the slightest buying a car without full dealer history. In my opinion a well researched and respected specialist knows our cars far better than most VW employees.

Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: richtung on November 02, 2013, 07:39:46 am
As soon as my ED30 came out of the warranty period, it was a specialist for me. A the dealers, my car was just another target for the technicians to get in and out of the workshop as fast as possible.
I dislike that dealers use a pump to extract the oil when doing an oil change for instance - all in the name of saving time for the technician. I've always known the only way to drain the oil (and contaminants) properly was to drain the oil from the sump.

At my specialist, i know he removes all the wheels, does a proper check of the brakes, greases the hub so the wheel doesn't bind to the hub, greases each wheel bolt and then tightening the bolts to the correct torque settings. At the dealership, you get a quick peer between the spokes of the wheels to check the brake pad life (in the hope of selling you pads and disks!) and that's it.

In my opinion, the service departments at dealerships have become so target/bonus driven that your car does not receive the level of care and attention it deserves. Does the young lad who is trying to get your car done under the target of 1hr (or whatever the set time limit is) really bothered about whether you come back year after year or more bothered about finishing your car quickly so that he can he can move onto the next one so he is on target to get his bonus?

In short - specialist for me!

Hope this helps

Rich
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Tinytim on November 02, 2013, 12:24:10 pm
As soon as my ED30 came out of the warranty period, it was a specialist for me. A the dealers, my car was just another target for the technicians to get in and out of the workshop as fast as possible.
I dislike that dealers use a pump to extract the oil when doing an oil change for instance - all in the name of saving time for the technician. I've always known the only way to drain the oil (and contaminants) properly was to drain the oil from the sump.

At my specialist, i know he removes all the wheels, does a proper check of the brakes, greases the hub so the wheel doesn't bind to the hub, greases each wheel bolt and then tightening the bolts to the correct torque settings. At the dealership, you get a quick peer between the spokes of the wheels to check the brake pad life (in the hope of selling you pads and disks!) and that's it.

In my opinion, the service departments at dealerships have become so target/bonus driven that your car does not receive the level of care and attention it deserves. Does the young lad who is trying to get your car done under the target of 1hr (or whatever the set time limit is) really bothered about whether you come back year after year or more bothered about finishing your car quickly so that he can he can move onto the next one so he is on target to get his bonus?

In short - specialist for me!

Hope this helps

Rich

Exactly this.
The VW stamp in the book means nothing, for anyone that thinks it does you are deluded.
It does not prove the quality of the workman ship on your car.

Like above your car is just a number. No love or care goes in to it, they want it in our out as fast as possible.
Specialist all the way and I also do some stuff myself.

I've dealt with 3 seperate VW garages and they all annoy me, shoddy service and no morals.

If there were 2 identical cars, 1 with VW service history and the other with specialsy service history I would buy the one with specialist service history every time.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Gman30 on November 03, 2013, 12:40:37 pm
Looks like Im going specialist then!

Anyone ever used KARTECHNIC in Poole, Dorset?


Thanks for all the massive feedback back guys!

Great responces from all!!

 :happy2:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: homesqueeze on November 03, 2013, 04:49:34 pm
I can recommend Hines VW in Ferndown   http://hines-auto-services.co.uk/

They are V.A.G specialists and do all my work for me these days. Small outfit, but good honest guys at a competitive price  :happy2:
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: Tortaruga on November 04, 2013, 01:38:35 pm
Dealers are a mixed bag. I have a very good local one and they are very professional and any work I've had done was perfect and reasonably priced. The service and parts department is part of a dealership, but is in an entirely different building from the showroom - in fact it's about a mile away from the showroom. So it doesn't really feel like the normal corporate VW experience, more like going to an indy. Anyway they're very good and the lads in reception are clued up (possibly ex-technicians) so they do know what a cam follower is, for example.

You could possibly try your local dealer for a minor job like a brake fluid change and see how it goes, just to see if they start acting the maggot or are clueless or are actually quite competent.
Title: Re: 70k Edition 30 specialist or main dealer Service?
Post by: xjay1337 on November 04, 2013, 02:50:25 pm
As soon as my ED30 came out of the warranty period, it was a specialist for me. A the dealers, my car was just another target for the technicians to get in and out of the workshop as fast as possible.
I dislike that dealers use a pump to extract the oil when doing an oil change for instance - all in the name of saving time for the technician. I've always known the only way to drain the oil (and contaminants) properly was to drain the oil from the sump.

At my specialist, i know he removes all the wheels, does a proper check of the brakes, greases the hub so the wheel doesn't bind to the hub, greases each wheel bolt and then tightening the bolts to the correct torque settings. At the dealership, you get a quick peer between the spokes of the wheels to check the brake pad life (in the hope of selling you pads and disks!) and that's it.

In my opinion, the service departments at dealerships have become so target/bonus driven that your car does not receive the level of care and attention it deserves. Does the young lad who is trying to get your car done under the target of 1hr (or whatever the set time limit is) really bothered about whether you come back year after year or more bothered about finishing your car quickly so that he can he can move onto the next one so he is on target to get his bonus?

In short - specialist for me!

Hope this helps

Rich

Exactly this.
The VW stamp in the book means nothing, for anyone that thinks it does you are deluded.
It does not prove the quality of the workman ship on your car.

Like above your car is just a number. No love or care goes in to it, they want it in our out as fast as possible.
Specialist all the way and I also do some stuff myself.

I've dealt with 3 seperate VW garages and they all annoy me, shoddy service and no morals.

If there were 2 identical cars, 1 with VW service history and the other with specialsy service history I would buy the one with specialist service history every time.

Yup I agree

I service all my own cars outside of things like cambelts. Airfilters, oil changes etc I do myself.
Most mechanical work as well I do and it's documented on my build threads. I keep reciepts for parts and have loads of pictures of the work done.
My TDI I sold for £6750 at 150k , it was ultimately a 2004 Golf diesel. The book had more documentation than you could possibly imagine it was genuinley about 4 inches thick of paper work and receipts, invoices. Had no VW dealer services in my life time..