MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: hercules78 on November 05, 2013, 04:23:16 pm
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Apologies for another DSG thread but I have searched the previous ones and cant find an answer.
I recently bought an 08 GTI DSG (independant dealer - 5 weeks ago) and have noticed that it jerks away from a standstill (all other gear changes seem fine); as I read in another thread it feels a bit like I have terrible clutch control and have applied too much throttle. The only way I can avoid looking like a terrible driver is to let the brake off and allow the car to start to move by itself before accelerating - or being incredibly delicate with my right foot (not easy wioth my size 11s!)
This is my second GTI DSG and I assumed it was just a slight difference in the car but after a bit of a google I realise that this is potentially a common fault with the DSG box on cars of this age. The car has done 85k and the service book indicates 2 DSG services (40 and 80) but the SH is not with VW. From what I have read it appears the first action is to have the box serviced by VW but I am reluctant to do this 5k after it was aledgedly last done - is there a way I can check who did the DSG service (as I understand this needs to be done by a specialist / VW?). Do I have a hope in hell of getting any support from VW on this or am I going to be on my own?
I realise I need to ask my dealer (Murrays - Plymouth) but forewarned is fore armed. Would appreciate any advice. Thanks
Thanks
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Around 08 there was a batch of cars that had faulty mechatronics units and were subject to a recall. It would be worth going down this route first.
Failing that, the law is on your side (if you're in the UK). Indepdendent dealers need to provide a year's warranty on the car with the burden of proof being on the delear for the first 6 months and the buyer for the 2nd 6 months. If there is a fault with the car they need to prove that the fault was not on the car at the time of sale or repair the car.
Either way, you should be able to get it sorted. Best of luck
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Have you done a DSG adaption/reset?
Oil service doesn't really do much..
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Around 08 there was a batch of cars that had faulty mechatronics units and were subject to a recall. It would be worth going down this route first.
Failing that, the law is on your side (if you're in the UK). Indepdendent dealers need to provide a year's warranty on the car with the burden of proof being on the delear for the first 6 months and the buyer for the 2nd 6 months. If there is a fault with the car they need to prove that the fault was not on the car at the time of sale or repair the car.
Either way, you should be able to get it sorted. Best of luck
Thanks for the quick reply. I was assuming that because this is 'wear and tear' on the box then it wouldn't be covered by the 3rd party warranty that the dealer provided but I guess it would be worth trying that route. Will give them a call tomorrow and see what they say
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Have you done a DSG adaption/reset?
Oil service doesn't really do much..
Not tried this yet. Is this something that I can do or should I take it to VW?
Appreciate the help- thank you
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Basically. When you have a dsg service the oil should be drained and a new filter fitted. You don't have to use dealer, however when it's done it has to be done by someone with the VW vac com computer system. This is to ensure the oils temp and level is correct. They then have to perform a basic settings reset. All this is Part of a dsg service
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Iv got the same problem on mine. I have to let the car roll in gear a little before giving some gas for it to move off smoothly otherwise it jerks, all gear changes r fine and now iv noticed a slight clunk sound when the car down gears when the car comes to a stop. Get the car on a VAG computer and check any fault codes on the transmission module first.
Iv been to a view gearbox places and two of them are saying it's the mechatronic and the other two told me
It's the wet clutch pack. Both are expensive fixes so your better off going back to the garage who sold you the car.
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This is worth a read
http://www.mk5golfgti.co.uk/forum/index.php/topic,24158.0.html
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Quick update...
Just spoke to VW (Murrays Plymouth) and they suggested it could be the Twin Mass Flywheel. Said I should take it in for a diagnistic (£100)
Have contacted the garage I bought it from and arranging to take it in next week so they can look at it
Will update on here with the outcome
Thanks again to all that replied
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It will be the mechatronics, not the dual mass flywheel.
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quick update on this one. The car has now been to Exeter Gearbox centre (through my dealer) who have advised it is likely to be the mechatronic unit. They are currently investigating if there is an option to replace only the mechatronic unit (£1500) or if the gearbox needs replacing as well (total £3k). should hear by eo day
Some questions for anyone kind enough to repond....
1) Can one be replaced without the other?
2) the dealer is suggesting I have an external warranty (bought with the car) that will cover me for up to £1000. If its just the mchatronic unit then someone needs to cough up the extra £500. Am I wrong to think that this should be paid for by the dealer?(had the car for just over 4 weeks when I reported it to them) Or would I be expected to pay some / all of this?
would appreciate any advice here as I will need to talk to the dealer at the end of the day and woudl be good to know where I stand
thanks as always for your help
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Mines an 08 plate if I pull away smoothly it's clean but I find its jerky only in first when I gave it too much gas
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Mines an 08 plate if I pull away smoothly it's clean but I find its jerky only in first when I gave it too much gas
Sounds similar but mine is definitely not right (not just a heavy right foot!)- confirmed by the dealer (having driven it) and a couple of mechanics. I gather its not the end of the world but it does take away from the driving experience and having just spent £9k on the car I do want to get it sorted
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My 07 edition 30 gives off these symptoms, slight jerk on take off and you can hear it click down the gears with the window down but it drives lovely, launch control works fine etc. It is still under the 3 month warranty from the dealer, do i send it back now ? It was fine on test drive which is why i bought it.
For the record its much better than my 05 gti's box was except the gti was quite smooth to pull away but not perfect.
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Check these guys out, they will repair you mechatronics unit rather than replace it
http://www.ecutesting.com/vw_and_audi_dsg_gearbox_ecu.html
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Same situation as I was in with my 08 plate GTI.
Bought from a seat dealer with a 3 month warranty.
I took it straight to VW who said it was the Mechatronic Unit which was replaced and my car drives absolutely brilliant now, probably the best auto style box I've driven. After the work was completed I checked my warranty & this also said I had a £1k limit!! God knows who ended up paying for the job, but it wasn't me. :happy2:
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So it is possible to replace a mechatronic unit on its own then? That's encouraging
Anyone else have any thoughts as to where I stand with an excess over £1k?
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Latest from the dealer is that whilst they acknowledge it isnt perfect, the gearbox specialist they took it to suggest that it isnt a fault and isnt likely to worsen. From what I have read on here (and elsewhere) this is almost certainly the start of a mechatronic fault but I do accept that at present the symptoms are more of a niggle than a specific fault (debatable I know - but Im not an expert!)
Dealer is suggesting he will extend my warranty for me (going up from £1k to £5k cover in 4 months when the current policy runs out) but at the moment they arent prepared to do anything about it. Is this fair? I am inclined to hold out for the issue to worsen (after the warranty upgrades cover from £1k to £5k) but it does feel a bit like I am taking the gamble here and they dont seem to have to do anything. Or am I expecting too much for something that is not yet a fault per se?
Would welcome any views on this as I need to get back to the dealer tonight. thanks again for your help
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I don't think there is much you can as their "gearbox specialist" say's there isn't a fault.
I would be inclined to get a second opinion from VW and take that report to them but you will have to front the cost of the diagnosis.
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Quick update on this. 6 months have passed and still have the same issue - but not much by way of deterioration.
Dealer has offered me an Auto-protect warranty in case anything goes wrong, but he wants me to contribute to this (£175 of the £350 cost for 12 months). The cover claim limit is sufficient but I hear so many horror stories about these warranty companies that I am concerned I will pay out for the warranty and then if I can get some proof the mechatronic unit has gone / is going that they wont pay out for it anyway
Has anyone got any experience of getting this sorted through a warranty company (other than VW own)? and anyone with any experience of AutoProtect that I should consider?
Dealer is being a bit slippery and less helpful now that 6 months have passed - I guess he thinks that even if I can prove the issue that he is off the hook after 6 months - even though I reported it to him after 1 month and he failed to resolve the issue. would welcome any other suggestions? eg do I just pay VW the £150 to diagnose the mechatronic unit? or do I just have to live with it / sell the car?
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Mine does the same, I bought my car off my sisters fella so no warranty, mines on 130k on 56 plate gt tdi, I find it does it if you miss time putting your foot down, say if your in neutral then go into drive and put your foot down before it engages gear it jerks slightly, but if you let it engage then go easy on the pedal its fine, to me its more how your are with the throttle and the timing, if you time it right its nice and smooth. I do get the occasional noise when down changing but noting that makes me worry, will see what its like when it goes in for a dpf delete and remap soon.
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Just had my 08 30 edition a few days now & it was a bit jerky in traffic last night from 2-1st gear.
Read most of the forums but can't tell if it's normal or an issue as most folk say the clunkyness of the DSG at low speeds is 'normal' ??
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Meant to say mine is at 55k miles & both DSG & engine are revo mapped to stage 1.
This morning & today in traffic the car was perfect but noticed when the car is put into park it moves a few inches before it comes to a stop?
@ Hercules78
I would say if your paying half of the warranty I would get a letter from the dealer stating their intensions & also pay to get a second opinion from VW on the DSG anlysis.
Also keep a diary of events incase you need to go to consumer protection. If dealer won't write you a letter i would just write a letter to them & get them to countersign it as an agreement.
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Iv got a receipt for nov 2012 where my mechatronics was done on my 08ED which had a £0 price on and warranty work, did they replace them with updated ones or the same? Don't fancy paying out money like they want for new parts.
Hope you get yours sorted and not cost you a fortune mate, the joys of motoring
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Meant to say mine is at 55k miles & both DSG & engine are revo mapped to stage 1.
This morning & today in traffic the car was perfect but noticed when the car is put into park it moves a few inches before it comes to a stop?
@ Hercules78
I would say if your paying half of the warranty I would get a letter from the dealer stating their intensions & also pay to get a second opinion from VW on the DSG anlysis.
Also keep a diary of events incase you need to go to consumer protection. If dealer won't write you a letter i would just write a letter to them & get them to countersign it as an agreement.
Thanks for the input. when you say letter from the dealer stating intentions - do you mean intention to resolve the DSG issue (as I may struggle with that). If its intention to pay half the warranty then I already have that (as now is the time they need to cough up) - unfortunately the letter didn't state what level of cover so they are trying to wriggle for the cheaper option. Im going to have to battle with them to get half the warranty at a level that will cover the mechatronic unit, so if I find out on here that's not of use to me I wont push it too much with the dealer.
My first DSG GTI was perfect - smooth all the way through but after this I wont be buying another DSG that's for sure
ps. I have the same when I put it in to park but I have had this on most autos I have driven in the past
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Did you get the DSG reset?
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Had a reset by an Indy but didn't make any difference. Do I need vw to do it properly?
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Best to write your own letter then & hand it to them for countersign.
State exactly how you see things & if they don't agree at least you know where you stand.
Mine seems to be intermittent now, all the way into work was fine but got to last roundabout & it was a bit jerky in 2-1st again.
Its had a mixture of fuel since i got it so was thinking it might be that as ive not had a chance to fill up with shell v-power yet.
Sent from my iPhone using Tapatalk
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Dealer has offered me £150 towards the warranty but if the auto protect warranty is not going to cover it then am I better off using the £ for vw to device the dsg? It was done by an independent a few years back but I have no evidence other the a tick in the book
Has anyone had any experience with auto protect covering a mechatronic unit? Thanks for all the replies
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Hi all, im new here only just registered with this forum, I too have a VW golf mk5 GTI 57plate and currently having the exact same problems if not worse, gearbox goes into neutral and PRNDS flashes on the MFD- display where the gear selector shows on the front dash, bought the car from an indy in nov 2013 and told them straight away something was wrong, they blagged me over a few times until I got a littler serious with them, they took it on,
long story short back n forth they told me go here and there, they eventually did a DSG oil service, car was fine for a few months (DSG oil service was done in jan/feb 2014 I think) but recently car got worse and quite unsafe to drive due to gears going into neutral whilst driving on the A406!, they did give me an 3monthRAC warranty which did f all as it didn't cover anything, they pushed the limit up to 5k I believe but symptons were reduced, speaking as of now I took out warranty with WarrantyDirect as ive read a few forums which state they cover the Mechatronics unit, im no expert but I was pretty darn sure since these symptons started I knew its gotta be the mechatronics ( heavy googling and forum research loll!!).
Spoke to WD last week as my warranty was 4months in so thought would be safe to make a claim now, they advised me of a garage in biggleswaid? apologies for spelling, recovery truck came down last Friday nice chap, picked up the car and they called today to update me and guess what, Mechatronics unit is failing/failed, they said they will contact WD( warranty direct) and make the claim and stated it should be covered or may have to pay 50% off labour parts, which would be around 800 pound from my self off the 1600 bill, or I wont need to pay nothing if my warranty cover ive taken out covers it all , they said they will let me know Tuesday, however ive just checked my policy document, claim limit up to value of the car, guessing that's around 6/7k? so hopefully im sorted , I also did mention upon first taking out warranty with them that I clearly want the mechatronics unit to be covered under all circumstances, they agreed said yes its all covered, so waiting with fingers crossed till Tuesday to hear from them, lastly this is my first post! haha so apoligies for the essay type write up, wanted to include as much info! :happy2:
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Thanks for sharing. Good luck on Tuesday and let me know how it goes. If you get some success then I may just part with some cash and take out the warranty.
Got mine going in to VW next week for a DSG reset and restore - they seem to think this will do the trick, or at least that I should rule it out first. Fortunately I haven't had the flashing on the dash yet, so Im hoping its got a while yet. Got a VW mechanic to take it out last week and he said he did notice a slight jerk on take off but said other than that it drives pretty well considering its done 90k.
Fingers crossed for you mate
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tbh ive got a garage to perform dsg reset/ calib or whatever you call it and it does work but its like a temporary fix, its also something to do with the temperature level ive noticed and read on various different forums and read a lot of it online, but the common faults dsg faults get worse, it did with mine, got the garage to do a dsg service, they filled it up with the dsg oil and other bits associated with a dsg service and it was perfectly fine for a month or two but then the symptons came back, A1 Transmission is currently still dealing with mine, they called me and have ordered a new mech unit from Germany which is programmed also, so waiting for them to tell me when its here ( they said around 7 days for it to arrive :popcornsoda: ) once they've put the new unit in, they gonna do more testing to see if it has resolved it, im pretty confident now that having a new mech unit should resolve it :), once I get an update or when I get the car back ill post here to let you know :)
UPDATE:
so my car is back now, long story short, wow car feels a lot better now, not jerky at all!, smooth gear changes happy bunny, noticed one thing though, drivers side mirror looks like its been replaced :confused: :confused: