MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: gav69 on December 03, 2013, 03:14:49 pm
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Hi folks,
Visited local VW today regarding corrosion on wings, sills and boot release and I must admit I was pleasantly surprised by customer service I received. I had read that you have to be quite brazing to get this done under warranty. Had the paint checker thing :confused: not revealed my arches being repaired in past then everything would have been repaired without quarral. Bit gutted but sills n tailgate will do for now.
Out of curiosity does anyone know how much it would cost for 2 new wings fitted from VW? I didnt wanna ask as I was pushing for everything free.
Cheers
Gav
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Hi I recently purchased a mk5 couple of weeks ago in fact. It wasn't until the other day when the light was shining on the front wing that I could actually seen what appears to be very slight bubbling on the middle of the arch bout 3". The other side is the exact same. The paint isn't broken and Im not sure if it is rust or paint imperfection. I take it you just went to your local VW - was this where you bought the car? I don't have the warranty docs as I am the third owner - car is 8 years old would I need them/what is the corrosion warranty period? It is a shame as the rest of the paintwork on the car although 8 years old is like new.
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I just went to the local Dealers - they tested the paint thickness on both front wings (reading of 95 showed up) on his hand held paint thickness tester.
Next he check the roof, bonnet and tailgate thickness, then he said when's the next time your vehicles free for three days and you'll be responsible for percentage contribution roughly £200 inc vat.
That's my claim history.
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great thanks for that = think ill pay my local vw dealer a visit
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Hi Davie,
I didnt purchase car from VW just local garage. It is also 8 years old. I got it about 8months ago and the boot release has went shockingly noticeable since then. As for the arches mine 1 side worse than other but halfway around bubbling. Really bad under arch tho.
Like Doylebros said the guy used handheld paint checker on various areas looking for 90's - 110. Couldny believe it when he got a 942 on 1 arch and 341 on the other!!
He said he try push it to get them done also because wings look original but have audit coming up so unlikely.
Could be doing with one of those paint checkers next time I buy a car!
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It should be free under the paint warranty I know mine was 100% free to fix
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I gave up on getting my gti done, the dealer was being incredibly difficult about even having a look at it. :stupid: It needed both wings, both sill tops and the boot floor was rotten. Thankfully its not my problem anymore and the edition has no rust or rot anywhere :pomppomp:
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Hi went in today to my local VW garage where I didn't buy it. The lady was nice enough and put the car reg into her computer and said she wasn't sure about the length of the corrosion warranty as some of the older cars ie mine some were 6 years anti corrosion warranty. However she said to bring it in tomorrow as the VW chap who deals with these claims would be visiting and he would take some photos and they would try a claim to main VW group and see how it goes - here's hoping!
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Think the reason the guy promptly appeared with binder and camera being nice was that I think he thought I had been sent down to bodyshop by manager. Repair centre being about a mile away from garage. Poss thought I was an irate customer ha. I just asked for bodywork manager as advised by a member on here.
I dont know about that 6 years corrosion warranty Davie as it clearly says in manual that
"Perforation rusting will not occur on the body during the first 12 years following delivery. However, should this type of damage occur it will be repaired free of charge."
Think the lady was trying to fob you off. My arches wont get done as it states they wont touch due to being repaired.
Hope you get it sorted. Heres hoping I do too :laugh:
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Update - well I saw the guy today that inspects the car as promised - he was very good and when I said where the paint was bubbling he said right away that it was due to the inner wing fault, looked at it and confirmed without taking photos or measuring paint thickness. He did however say that due to age of car VW would only be prepared to pay half for two new wings plus respray plus blending in of both front doors and bonnet - total £800 so I would have to pay £400. Sort of result I suppose and he authorised the claim form which he said will take 2 weeks before car can be taken in. Hope this helps others wanting to claim.
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This is bull sh1t its covered under the anti corrosion warranty and its a known fault they don't have a leg to stand on its part of the terms they sell the car so get em told your not paying a thing and if thats a problem speak to vw uk and if you don't get anywhere seek legal or threaten them with legal action. Don't pay a thing simple its a nice cop out saying you need to pay towards it
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Thats pants man! I'd no be paying nowt if I were you. Absolute joke.
I was prepared to buy new wings for mine if he was correct saying mines had been repaired previously but £800!!
Should be wearing a ballaclava! Robbn sw1nes!
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I'm surprised no-one has taken VW to book over this, if they have we need info on it, as it will serve as Legal precedent for the rest of us.
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i might try and have another go at them tomorrow as I see an earlier thread where everybody seems to be getting theirs done free of charge and a courtesy car - it seems very unprofessional that vw have not sent a directive to every dealer so that that the deal is the same across the board.
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I think VW have changed their stance on repairing this , since the thread started previously. I got my 2005 GTI sorted FOC in Summer 2012 , but now apparently they only pay 50%. Nervously watching the 2008 car I replaced it with for the first sign of rust!
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Phoned Breeze in Poole 3 Times Friday to speak with service dept about Servicing my Ed30 and speaking to someone about the sills..
On the third attempt I was told someone would call me back..
Needless to say I'm still waiting for my call back! FFS!!
Can no where supply a good service these days!
:mad:
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Well after a 2 month wait finally got warranty work done. Did not get a courtesy car for the week car was in which caused a few problems but happy with result :smiley:
Replace both Front Wings
Repair both Sills
Remove Rear Bumper
Repair Boot
Repair Both 1/4's
Replace Boot Badge
All I needed to pay was £120+vat for blending doors = £144
Car valeted
Happy with that, thanks VW :happy2:
Hope everyone else gets same joy.
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Well after a 2 month wait finally got warranty work done. Did not get a courtesy car for the week car was in which caused a few problems but happy with result :smiley:
Replace both Front Wings
Repair both Sills
Remove Rear Bumper
Repair Boot
Repair Both 1/4's
Replace Boot Badge
All I needed to pay was £120+vat for blending doors = £144
Car valeted
Happy with that, thanks VW :happy2:
Hope everyone else gets same joy.
Result!
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I have been a few times to VW in darlington where i was told i would get it done free of charge.. made an appointment to get the car seen and the issue's checked.. told i would be contacted... months later still haven't been contacted.. Only thing is I'm now in Preston.. Do i go to the nearest VW Dealer in Preston and try there?
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Aye Carl if you had car checked the guy at Darlington prob took photos of areas needing repaired. I would speak to the guys at Preston and tell them to contact Darlington for Job Reference No and to forward pics throo via email. If they say they have no recollection of job then just tell them you were promised repairs for free. It shouldnt be a problem but would be good if you knew the guys name who checked your car. I had to wait a few month but I kept on at them and thought I was being ignored but the guy had said they would be startn warranty work after the new year so keep on at them but ask to speak to Bodywork manager.
Hope you get it sorted.
Have u got it at all the areas I had?
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I bought my mk5 from a non VW garage in Nov , its red and I didn't notice the start of corrosion on the front wheel arches till the sun was shining on it one day. I got in touch with my local VW and they said no probs about getting the wings replace but i would have to pay 50% which was £450. About 2 weeks ago they phoned back and said that they had the ok from VW but that if I put the car into my local VW for a major service at £299 VW would pay the full cost of the warranty job on the wings plus blending in the bonnet and front doors. I did this and the car goes in on Monday for the wings. Suppose £299 is better than £450 but the car is 8 yrs old so why does 12yr warranty not cover it? Strange!
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Thats a cracking deal you got there Davie. Bonnet and doors blended also. Thatl sort the stone chips out aswel ha.
Getting full service will help you if you decide to sell or upgrade anyway so win win. I would just double check the other areas for bubbling before taking it in so you dont have to go through it all again.
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Aye Carl if you had car checked the guy at Darlington prob took photos of areas needing repaired. I would speak to the guys at Preston and tell them to contact Darlington for Job Reference No and to forward pics throo via email. If they say they have no recollection of job then just tell them you were promised repairs for free. It shouldnt be a problem but would be good if you knew the guys name who checked your car. I had to wait a few month but I kept on at them and thought I was being ignored but the guy had said they would be startn warranty work after the new year so keep on at them but ask to speak to Bodywork manager.
Hope you get it sorted.
Have u got it at all the areas I had?
At the moment its just the drivers side front arch and when i had it checked over the lady said the passenger side is starting to bubble slightly so hopefully if i ring up VW in Preston and arrange to come down or explain over the phone.. hopefully they will do something about it this time.. Is it best to ask to speak to the bodywork manager as soon as they pick the phone up? Im a bit of a novice at this and not the kind to go all out on confrontations etc so I'm just hoping they'll do what was said nearly a year ago
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Forgot to mention.. that my car is also an 05 plate.. should that have any effect at all? its still supposedly under paint warranty from what i know due to it not being over 12 years old yet.. Plus if i ring up sometime this week is there any points i can bring up to push them to do it for free like they should?.. I read somewhere that someone mentioned something being wrote in the service manual that it says something about being eligible for full paint repairs if within the 12 year paint warranty
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I did start another thread and I may aswell give my feed back from my local VW dealer Marshall (formerly Bridgwater VW).
My car is a 07 56plate. I have a small bubble on the front corner of my bonnet and rust coming through the boot lid number plate lights and handle. Arranged to meet the warranty chap this morning, took him 15 mins to manual measure the paint depth, average 100-150 on all panels measured. He then took photos on his own iPhone and said he will send off his report to VW. He said it may take a few weeks to get an answer. He seemed to imply that it would not cost me, but let's wait and see.
Regarding the customer service at this branch, I called back twice after waiting 3 days for a promised call back. It does seem that they are more interested in selling new cars rather than maintaining there present customers. Also today my car is having a service and cam belt change at a locally sourced Indy as this is saving me £200 on VW astronomical labour rates! I don't think it will make much difference to the resale value as it's now done 148000.
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