MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: pomme on October 12, 2009, 05:06:21 pm
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Hiya guys,
Basically over on R32OC a rolling road day was organised for September at Weston Performance.
http://www.westonperformance.com/ (http://"http://www.westonperformance.com/")
Unit 10 Drayton Rd
Solihull
West Midlands
B90 4NG
A deposit was agreed to be paid to be sure that those people who said would go actually wood. But unfortunately the even fell through becuase there were not enough people signed up to do it. Here is the thread of R32OC:
http://www.r32oc.com/midlands/13826-gti-vs-r32-weston-performance-rr-day-2009-a.html (http://"http://www.r32oc.com/midlands/13826-gti-vs-r32-weston-performance-rr-day-2009-a.html")
Well basically its now been three weeks and nobody has recieved the refund for the rolling road day, even though they have our card details, phone numbers etc. Let alone failing to call people back and say a refund would be done that day but in the end havent done so yet.
GOOGLE THE COMPANY NUMBER!
NEARLY 900,000 POUNDS OUTSTANDING!
Publication Date: Thursday, 29 May 2008
Notice Code: 2441
Resolutions for Winding-up
WESTON PERFORMANCE LIMITED
(Company Number 05466706)
At a Special Meeting of the members of the above-named Company duly convened and held at 111 Hagley Road, Edgbaston, Birmingham, B15 8LB on 20 May 2008 at 10.30am, the following Special Resolution was duly passed:
“That it has been proved to the satisfaction of this Meeting that the Company resolves by Special Resolution that it be wound up voluntarily, and that Mrs Eileen T F Sale, of Sale Smith & Co Limited, Carmella House, 3 & 4 Grove Terrace, Walsall, West Midlands WS1 2NE, be and is hereby appointed Liquidator for the purpose of such winding-up.â€
P Weston, Chairman
Bt what get me the most is the rubness of the owner, this is my conversation with him earlier today:
Them - ''hello westons''
Me - ''hello im just ringing up to get my refund from the r32oc rolling road day''
Them - ''who is it'' (aggressive)
Me - ''andrew barnett''
Them - ''oh you have already rung up today havent you''
Me - ''yes, and was told i would be rung back within 10 - 15 minutes and that was at 10.15''
Them - ''i received the message and passed it onto the relavent person to deal with''
Me - ''okay but i have been told that already over 3/4 times already but nothing has happened''
Them - ''well thats pretty sad then isnt it if thats all you have to worry about is the £45, it will be done when its done so stop rining and dont ring back'' To which he promptly put the phone down
Im only posting this to let people make their own minds about the company and if they would deal with them?
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Hi Pomme, good to see you mate - I had all this crap with them for the past 3 weeks. Have passed on to trading Standards and hopefully my card provider is going to start a dispute on my behalf although they don't hold out a huge amount of hope. In a word everyone, don't use Weston Performance, look slike they are suffering financial hard ship - the companies house checks against them are an interesting read. Thanks for posting on here - think it is myself and Gadget that have money outstanding from them. Have pretty much written off any hope of seeing the £45 again - I feel like going up to Birmingham to confront face to face but it would cost me the £45 to do so. However, it is the underlying principle.
Dom
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No way... This is bad news. I hope everyone involved gets a full refund!
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No way... This is bad news. I hope everyone involved gets a full refund!
IMHO a refund is looking doubtful - have been on to the for 3 weeks trying to get one, been fobbed off on phone everytime until last time the owner, Paul actually put the phone down on me as I was talking. They're clearly not interested. Crazy really as one of the R32 guys is going to put up a site about them, will not be hard to get it ranked up their with Google on par with their official site. It's crazy that an alledgly good company does this - they are hardly going to win any business now are they!
You used them before Greenhouse haven't you?
Dom
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Its really sad to hear that in the current climate where customer service and reputation are the main reasons for us (enthusiasts) using a particular business that people are getting treated this way.
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If they owe money they should pay up...simple as. :fighting:
I can't see that it does their business any good at all. It simply puts out the word on the grapevine not to use them and makes their business turnover/profit even worse. :mad:
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Have I missed something or does the first post not state that the company is gonna be going into liquidation anyway so there is no point for them to try and retain cutomers?
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Cheers for the kind comments guys as i really hate threads like this. But as has been said its the principle and all i have been to them is courteous and firendly but after that final phone call today, i am going to make sure that there name is mud and they dont deal again in the future under a different name which is what they have done so in the past.
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Their attitude stinks even if they are going into liquidation whether it be voluntary or involuntary. But I have to say that I'm not very surprised! At the time we had a joint forum dyno day there over a year ago I had a turbo boost problem - I was shocked at the time how they repeatedly totally trashed JKM's work and approach and how they kept going on about some guy they had who was the best in the country etc. My strong impression was that they're not nice people and this confirms my view. Good riddance to them I say!
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that publication was May 2008...rather long time ago and they're still trading so i guess its since been dismissed.
but from what you guys are saying its classic cashflow crisis and they are pretty much on last legs and about to go under.
credit card companies should refund you as a service has not been provided.
makes you think twice about paying up front for a RR sesh eh.
Pay on the day is the way to go.
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Yes and if you do digging you will see that there are further companies house listings for the new company, actions date to June 2009. Quite a history!
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I guess it wasn't dismissed and they are going under!!!
Insolvency History
Select the buttton to purchase specific company-related documentation (up to £50 maximum order limit).
Name & Registered Office:
WESTON PERFORMANCE LIMITED
Company No. 05466706
Number of Cases: 1
To obtain details of the practitioner click on the appropriate case type description.
Case Number: 1 (of 1 cases)
Case Type: Voluntary Creditors Liquidation
Wind Up Date: 20/05/2008
Appoint Practitioner: 20/05/2008
Due to be Dissolved: 28/10/2009
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^^^^
And I expect that, unfortunately, those who have paid for a rolling-road session will be waaaay down on any list of creditors. :sad1:
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No way... This is bad news. I hope everyone involved gets a full refund!
IMHO a refund is looking doubtful - have been on to the for 3 weeks trying to get one, been fobbed off on phone everytime until last time the owner, Paul actually put the phone down on me as I was talking. They're clearly not interested. Crazy really as one of the R32 guys is going to put up a site about them, will not be hard to get it ranked up their with Google on par with their official site. It's crazy that an alledgly good company does this - they are hardly going to win any business now are they!
You used them before Greenhouse haven't you?
Dom
Indeed Dom, the same RR day that Robin attended. It did seem odd when we were there last as a guy came to pick up a car that had been there months and he didn't seem happy.
I hope you guys get your money back one way or another! If not maybe a forum group visit may be in order! Strength in numbers and all that! :happy2:
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name and shame :congrats:
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do a google search as two threads about this now up in the top 6 :)
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Deffo! Anyone wanna use my baseball bat and joe's shotgun?! :party:
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We are in difficult economic times and it can be difficult for businesses to immediately absorb unexpected changes in cash flow. Weston have always treated me very well and as the event organiser, I have been assured by their Managing Director - Paul (who I believe to be a good guy) that all payers will be refunded by cheque shortly.
I can understand the original posters frustration but I don’t want things to be blown out of proportion. It would be unfair for Weston’s reputation to be tarnished when refunds are imminent despite the lost revenue opportunity they’ve experienced.
I believe the situation will conclude in a positive manner.
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Hi Dave,
On behalf of those here many thanks for following this up and acting on our behalf. Let's hope we get cheques soon, irrespective of the outcome having to wait for the length of time we have and dealing with rudeness on the telephone is not good customer service and will invariable affect people's perception of reputation.
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I've never been in theposition where my business isn't looking too goo but it can't be nice when you know that each time the phone rings, it's people demanding money (that you may not have).
Not defending poor customer service but I don't know how I would act with irate customers. You must get to a point where indifference and apathy are the only solution.
Not saying it's right but I can kind of understand it.
Shame to hear another business in trouble though. Can't comment on the reputation as I've not dealt with this company.
Good luck getting your refunds though chaps. Whilst I am at heart a cynical gut, I like to at least think that people are good. Hope the. Cheques do turn up and don't bounce!
Dan
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I've never been in the position where my business isn't looking too goo but it can't be nice when you know that each time the phone rings, it's people demanding money (that you may not have).
Not defending poor customer service but I don't know how I would act with irate customers. You must get to a point where indifference and apathy are the only solution.
Not saying it's right but I can kind of understand it.
....In over 20 years of running my own limited company business I have been in that position - The worst was in the late 1980's recession under Maggie Thatcher.
I quickly found that by being honest with creditors and calling them to explain my situation before they had to start chasing hard for what I owed, they were very appreciative and all without exception extended their credit. They all got paid eventually and everyone continued to benefit by doing business.
IMO there is absolutely no excuse for the reported phone response from whoever it was at Weston and they would no longer be employed by me if they behaved and represented my company like that. They're clearly not man enough to face people.
No, in my book, there is absolutely no excuse whatsoever for such behaviour - :fighting:
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If it was an employee then agreed.
HOwever, unless I've got the wrong end of the stick (quite possible), the responses seem to have been from the owner. In all fairness, you also don't know how much grief the company has been getting from customers. ie the nature of the grief - some people's definition of polite conversation leaves a lot to be desired.
Maybe, the poster happened to call directly after an unpleasant phone call - we've all been there: pick up the phone after an argument etc, and "bark"...... called being human.
I'm by no means defending the comments, but I *can* see it from both sides.
Can't be a nice situation to be in though.
Again, I hope all get their money back :happy2:
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Maybe, the poster happened to call directly after an unpleasant phone call - we've all been there: pick up the phone after an argument etc, and "bark"...... called being human.
I'm by no means defending the comments, but I *can* see it from both sides.
....Sorry but I think that although it may be only human, it simply isn't professional - It's very unprofessional and imho cannot be justification for what is reported as being said.
Has anyone from Weston posted their intentions on the forum which was hosting the rolling-road event? I know Davefish has but he's not Weston.
But, like you, let's hope that Weston do the honorable thing and everyone gets their money back.
:happy2:
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Sadly, being professional and human sometimes aren't hand in hand!!!! :grin: :grin: :grin: :grin:
I'm a firm believer that there are always two sides to a story..... we've only heard (of) one :smiley:
Dan
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^^^^
Agreed, Dan - Always two sides to every story :happy2:
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Bumping up a dead thread, so apologies. But what happened in the end? Did others get their money?
Only ask because I spotted their modded GTI this AM on the way to work.
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Weston are no longer trading from that address.......
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Hi Pomme, hows the lambo beating Mk4!? Bloody companies... no wonder it sounds like they're going down the pan!
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It was a black GTI with a nurburgring sticker, an extra red stripe on the front down to the lower grille, silver (?lambo) rims with a red stripe, and an R32 rear end. Had weston performance across the back window.