MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: CarlW on April 09, 2014, 09:15:36 pm
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Recently joined another VAG forum and been speaking with a guy named Paul about recalls and due to my late fiasco with VW on the paint warranty issue on the front arches i asked him about it and what was the next best thing i could do to get around it and get this done under the 12 year paint warranty as VW should.
Anyway.. i received a private message back with the following:
i have just been told the rules changed a while ago regarding paint warranty but only yesterday afternoon it has been changed again i think due to customers complaining and if all criteria's are met VW will now pay 100% on cars upto 10 years old then 50% 11 and 12 years old. I have been told by my warranty guy if you wait a few weeks and try again at Preston or if you can arrange a meeting here with our warranty guy you should be able to get it done free of charge but dont hold me on that as its not my department
hope this helps
Regards
Paul
So thats my possibly good news for you all on the forum and thought i would spread the word as if this goes well then everyone that suffered from the rust issue could possibly revisit VW in around a months times and try again to resolve the issue and wallah.. job sorted. :happy2: Hope this goes through but i will visit VW in around 2 - 3 weeks as i was told to in the private message and will then let you know what happens from then on and hopefully from then on i can let you guys know the results and then everyone can give it a go fingers crossed
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Sounds good :happy2:
I assume this isn't conditional on all the servicing been done with VW?
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Doesn't change a thing to me.
Corrosion warranty is 12 years. Written in the handbook.
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I am interested to know what the "all criterias" are.
As you say, this could well mean full service history required through the dealer .
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I am interested to know what the "all criterias" are.
As you say, this could well mean full service history required through the dealer .
If that's the case, That is utter boll*x. How can where you've had your servicing done have anything to do with the design fault that's caused this problem? This is VW's fault that they've had this issue, and as Jay say's it's a 12 year anti-corrosion warranty that they should honour. :fighting: :fighting:
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Mine is going into Preston Lookers tomorrow morning for the shore coolant leak and turbo noise so I'll be sure to ensure about the wings. I was going to anyway as I've noticed some bubbling starting but given that you've specifically mentioned Preston I will certainly see what they say.
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Would this cover the boot lid too, mine has started flaking off and corroding underneath the badge on the boot?
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I assume this isn't conditional on all the servicing been done with VW?
That would be unlawful. EU block exemptions make it illegal for a car manufacturer to insist only their own franchised dealers must service the car in order to honour warranty. Sadly, Vindis, and many other stealers still try it on an refuse warranty.
Oh, and this thread deserves a sticky! :happy2:
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Went into Parkway VW in Derby today to get my wings looked at. Bloke took pics and measurements etc and said he would refer it to VW head office. I told him that l had heard VW were now doing 100% contributions, he did confirm that he had seen the email. Twenty minutes or so after leaving l got a phone call from him saying VW were offering me 50%, but if I wanted to phone him to 'discuss my options' he would be happy to help me.
Sounds good.
EDIT. VW Parkway referred me to VW Customer Care on 08000833914. Spoke to Arnie who is escallating the case. Due a call back within 48 working hours.
Will keep this thread updated.
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^ typical crap you won't get anywhere.
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Like i say guys this isn't definite.. this is possibly good news to us all.. this is still pearly stages.. as i say the "rules" VW have apparently have only just been changed BECAUSE all of the uproar and complaints VW have received from people like yourselves and me and they have now began to change it. Yes this may not apple to absolutely everyone and it may not fully change what they've said about their "12 year paint warranty" BUT it does seem US VW customers are finally getting through to them and they are doing something about it and hopefully it will get better and we may hear more good stories about people getting their rust issues sorted.
Just thought it would be good to spread the word as i've heard that VW have very recently changed their "Rules".
Hope this helps and people manage to get their rust issues sorted. and yes it does apply to the boot lid etc as far as i'm aware but i cannot confirm as i do not work for VW but i have got the message form somebody who does.
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Went into Parkway VW in Derby today to get my wings looked at. Bloke took pics and measurements etc and said he would refer it to VW head office. I told him that l had heard VW were now doing 100% contributions, he did confirm that he had seen the email. Twenty minutes or so after leaving l got a phone call from him saying VW were offering me 50%, but if I wanted to phone him to 'discuss my options' he would be happy to help me.
Sounds good.
EDIT. VW Parkway referred me to VW Customer Care on 08000833914. Spoke to Arnie who is escallating the case. Due a call back within 48 working hours.
Will keep this thread updated.
Any update on this? :smiley:
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Not yet. I had a call back from VW UK really quickly (cant fault their response times at all) saying that because the car is showing on their system as belonging to someone else I need to wait until I get my V5 back from the DVLA, then go into my local dealers to change the details on the system, then contact the bodyshop.
Sounds like a PITA but Im slightly hopeful that after making me jump through a few hoops I will get a reasonable result.
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vw wrexham did mine 100% free when Preston refused to.
even with vw only paying 50% a good bodyshop will still turn a profit. thats vw wrexhams own words.
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It's not the dealers that are refusing the warranty it's VW not approving it.
It wouldn't make sense for any dealer to turn down warranty work as its VW that pay them for it.
Unless said dealer is being offered 100% from VW and trying to milk some extra cash from the customer or VW might have a cap on the labour charges and the dealer is tying to get the shortfall from the customer.
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Got my arches replaces on my 05 gti by vw Arnold Clark in Rutherglen (Glasgow) last October.
Warranty guy took a look at it and 20 mins later had me booked in. 100% contribution and no hassle at all.
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Went into Parkway VW in Derby today to get my wings looked at. Bloke took pics and measurements etc and said he would refer it to VW head office. I told him that l had heard VW were now doing 100% contributions, he did confirm that he had seen the email. Twenty minutes or so after leaving l got a phone call from him saying VW were offering me 50%, but if I wanted to phone him to 'discuss my options' he would be happy to help me.
Sounds good.
EDIT. VW Parkway referred me to VW Customer Care on 08000833914. Spoke to Arnie who is escallating the case. Due a call back within 48 working hours.
Will keep this thread updated.
Really interested to hear the outcome of this as Parkway Derby told me they can only do a 50% good will gesture a couple of months ago rather than honouring the corrosion warranty.
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Any news that this is going to be published anywhere on any vw sites eg desktop so it's published publicly
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Good news guys....VW phoned me today and confirmed that indeed their stance has recently changed and that the rusting arches IS now being covered by 100% contribution.
So I advise anyone who has not already been granted this to resubmit a claim.
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Good news guys....VW phoned me today and confirmed that indeed their stance has recently changed and that the rusting arches IS now being covered by 100% contribution.
So I advise anyone who has not already been granted this to resubmit a claim.
Thats great news! Any chance you have got this in writing ie an email, would help if any other dealers are messing about :happy2:
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Nothing in writing, they just said the VW dealer will phone me to arrange to book it in with their approved bodyshop.
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I'm really interested to see this news as I have a live claim on with vw at the moment where they have offered 75% towards 2 new wings
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Hopefully you guys manage to get it done for 100% free.. Just taking my own in today and should hear back from them next week sometime, will keep you guys tuned in on what happens.
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I'll try calling the dealer first and failing that call vw customer services direct
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Just noticed my door sills are starting to go. Would that be covered?
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I would think so yes. Submit a claim.
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I'm going to give this a try as my wings are just starting to go. They have a few wee tiny blobs coming through. Does it have to be full on rust or just a few bubbles?
My sills are also either badly painted or very slightly bubbled. Would they do them under the same claim?
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Bubbling should be covered, thats what mine is. It will be considered as one claim.
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Mine booked in to dealer on 1 May (had to wait that long as body shop don't work weekends and I work weekdays) - near side front wheel arch bubbled. They're looking, photographing and contacting VW so fingers crossed ..
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gonna try taking mine in on sat and see what they say! will report back! only minor bubbling on my 05' but want it sorting sooner rather than later
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Happy days, trip to the stealers very soon :)
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Just spoke to customer services and they confirmed they have not changed their overall stance on this warranty claim, but each case is treated individually. Hence my 75% contribution is the max I can expect from
Vw
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If its under warranty how can they refuse to sort it 100% if it meets all the paint depth criteria etc? Have mine booked in to be looked at in Cambridge and I expect nothing less than 100% from VW to sort it.
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went in this morning to ask about this, apparently what they pay is dependant on the age. on mine (2006) they won't contribute more than 50%, and that's subject to there been no paintwork repairs or even slight damage to the panel.
will be easier just to buy a wing of eBay and get it done by a local body shop I reckon
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Who ever said VW where helpful must of been lying, Bunch of idiots.
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I was offered 75% by dealer! wasn't happy rang up vw customer service and moaned about what's the point in warranty if your not willing to pay 100%. I said I'm not happy with the service and won't be buying a vw again. A week later I had a call from vw saying they are willing to pay the full amount and that I'd get a call from my local dealer in the next 2 weeks to get it booked in.
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went in this morning to ask about this, apparently what they pay is dependant on the age. on mine (2006) they won't contribute more than 50%, and that's subject to there been no paintwork repairs or even slight damage to the panel.
will be easier just to buy a wing of eBay and get it done by a local body shop I reckon
mines is a 05 and I got full contribution. Both wings were bubbled and there was no mention of only part contribution. Had no hassle whatsoever, not sure if this is down to the dealership. It seems ridiculous that there is no definite answer on this from vw!
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Its a bit unfair that people seem to be getting different treatment from VW over this given everyone is suffering the same problem. Anyway I think I'd probably just go for something like this - http://www.ebay.co.uk/itm/Brand-new-passenger-side-front-wing-LC9Z-Diamond-Black-VW-Golf-MK5-2004-2009-/331177306748 and fit myself, but not going to rush out as it isn't urgent.
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Its been a few weeks, but I finally have a result!
Went into VW yesterday in Burton on Trent with my V5 to update my details on the system. Gave VW Parkway in Derby a call back this morning (thought ld give them a bit of time for their systems to update). Spoke to Chris Davey who is the guy who originally did the paint measurements and took the pictures for me. VW have authorised the replacement wings, fitted, painted, blended etc... with 100% contribution from themselves. Im made up. I figured that as the car is new to me they would fob me off with "50% blah blah blah 'car hasnt been serviced by VW' blah blah blah 'no customer loyalty' blah blah blah" but l made a point of telling VW UK when l rejected the original 50% offer that my last 3 cars have been Golfs, that l knew about the email mentioned in the original post, this seemed to swing things in my favour.
Car is booked in for 19th May.
If you get a 50% offer I would ring up VW UK, and kick up a fuss. Ive owned my current car for 3 weeks, so the history of ownership, VW service history etc made no difference in my claim, so shouldnt in anyone elses.
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I agree. I only had the car a couple months and had no connection with the dealership I used.
I think if you argue your case with vw enough they should give in. For it being a warranty issue and a very common one, it's crazy that people are getting told different things from different dealerships. Surely if it's under warranty the only acceptable thing if full contribution!
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Very good that you're getting blending paid for aswell, somehow. VW have told me this is an absolute no-no and even with 100% paid for replacement wings they will not cover blending.
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Good news from myself too.. had a phone call this morning saying i have been authorised to have my wing replaced / painted etc 100% free. If it helps anyone within the North East area / Darlington / Teeside / Middlesborough etc i spoke with the Paint warranty fella called Jason Pattison and went in to see him, explained in a pleasant manner what the problem was, service i've received previously and mentioned the email i was sent by the Head of parts of VW on another forum and it seems to have worked out well for me.. If anyone would like the phone number of said warranty person above, PM me and i can PM you it when i get chance :happy2:
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My golfs lowered, I assume I have no chance?
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My golfs lowered, I assume I have no chance?
Mines is lowered and I had no problem
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My golfs lowered, I assume I have no chance?
Mine went it on air ride and mercedes wheels...
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My golfs lowered, I assume I have no chance?
Only advice i could offer if your worried about them turning you down cause of suspension mods is maybe raise the ride height slightly to a standard-ish height and then go see about it.. Saying that, it seems other people have tried and succeeded alright so I'm sure you'll be fine.
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Picked my GTI up from Parkway VW in Derby this afternoon. 2 new wings, painted, blended etc... 100% covered. Chuffed. Pics to follow.
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CarlW is it possible you could email the contact details as I'm new and can't pm. Thanks
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CarlW is it possible you could email the contact details as I'm new and can't pm. Thanks
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Yeah sure, you have an email or phone number I can text you the number too?
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nice post/topic very informative, i'll be taking a look at mine in the morning :scared:
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CarlW is it possible you could email the contact details as I'm new and can't pm. Thanks
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Yeah sure, you have an email or phone number I can text you the number too?
Could you pm me please, and I'll reply with my email. Thanks carlW
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CarlW is it possible you could email the contact details as I'm new and can't pm. Thanks
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Yeah sure, you have an email or phone number I can text you the number too?
Could you pm me please, and I'll reply with my email. Thanks carlW
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Yeah sure, Do you mind waiting a few days or so as i don't have name and number with me as its been left at my uni flat so when I'm back i shall PM you the info :happy2:
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Ye that's fine carlW. Was it lookers Teesside you used? If so what body shop do they deal with?
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Just been showing my friend my freshly lowered car and noticed one of my wings is rusted to f*ck! Paint has started chipping away and its coming into view. How do i get the ball rolling with this? Speak to my local dealer or VW Customer services? Also, Does the fact that i didnt buy the car new affect the warranty?
Thanks
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Ye that's fine carlW. Was it lookers Teesside you used? If so what body shop do they deal with?
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I used Darlington Lookers but the guy who deals with paint warranties etc handles both Teeside and Darlington.
I was booked in with RNB Auto which is near Eaglescliffe.
Got the car back same day (Wednesday) even though they asked if Friday was okay. Seemed a bit quick to me considering they asked if Friday would be okay. At the moment I'm happy except i don't think the colour match is the best they can do so i may call them up and ask them what the next step is to resolve this. Looks okay when looking at one side of the car but when your looking on top of it where it meets the bonnet i can tell quiet easy.
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Just been showing my friend my freshly lowered car and noticed one of my wings is rusted to f*ck! Paint has started chipping away and its coming into view. How do i get the ball rolling with this? Speak to my local dealer or VW Customer services? Also, Does the fact that i didnt buy the car new affect the warranty?
Thanks
My car wasn't purchased new by me and i've managed perfectly fine along with many others on here.. To get the ball rolling just pop into your nearest VW Lookers Dealer and ask to see a paint technician about the rust on front arches of the car.
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Ye that's fine carlW. Was it lookers Teesside you used? If so what body shop do they deal with?
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I used Darlington Lookers but the guy who deals with paint warranties etc handles both Teeside and Darlington.
I was booked in with RNB Auto which is near Eaglescliffe.
Got the car back same day (Wednesday) even though they asked if Friday was okay. Seemed a bit quick to me considering they asked if Friday would be okay. At the moment I'm happy except i don't think the colour match is the best they can do so i may call them up and ask them what the next step is to resolve this. Looks okay when looking at one side of the car but when your looking on top of it where it meets the bonnet i can tell quiet easy.
Shame about colour match, I've heard good things about RMB...
I'll pop into lookers Teesside as I know a lad that works there so hopefully that will help my case too. I'll wait until you send me the contact details first though
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Got my 2 front wings and also a rear done too at Harrogate Volkswagen as it was all starting to rust! All under warranty!
Very good job, cannot tell it was painted. :happy2:
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just a quick one, are they only covering wings/ arches near the wheels?
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My friend is a servicing manager at a VW branch so it'll be interesting to see what the score is.
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just a quick one, are they only covering wings/ arches near the wheels?
No its up to you to check the common areas and then tell them what to inspect when you book it in for a paint inspection.. The front wings are probably the most common area to suffer from rust hence why there is more reports of front wings been repaired. If your checking around your car be sure to check the front wings, sills and around the rear boot badge.