MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Georrge on August 15, 2014, 10:47:56 pm
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Evening all,
I'm not normally one to complain, but I believe this is something worth sharing.
I picked my car up today from the VW dealers in St. Albans after having a minor service. It needed new pads and discs on the front, as well as both draft shafts replacing, so it's safe to say they took some money from me; which is fine. Cars cost money.
I paid an extra £20 for the firmware on my RNS 510 to be updated, and the first thing I checked when I got home was what firmware they updated me too. Originally it was 0900, and guess what it's on now? It's still on 0900.. Very strange. But this is the least of my concerns at the moment.
As I walked from my car to my front door, I noticed a white mark on my car door which wasn't there before hand (photo A). After inspecting it, it is damaged done by I'm assuming, another car's door. Now it's hard to say if this was them or someone else getting into their car, but having checked for more damage, I saw more damage, also white, on the edge of my door (photo B & C), which could only have been done from opening my door.
I continued to inspect the car, and then noticed that there was a small chip on my front wheel on the let hand side (photo D), which again wasn't there before hand. I had only had these wheels put on a week a go and they were mint, and still were when I cleaned the car on Wednesday.
I rung up the dealers, and they said they are taking this matter extremely seriously, because the mechanic that worked on my car actually told them himself that my car was literally immaculate!
So I'm feeling quite confident this will be sorted out, they've asked me to go back on Monday so I can speak with the manager, I will update then. Really not happy at all though :mad:
Photo A
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fs30.postimg.org%2Fdnrhf0kq5%2FIMG_8288.jpg&hash=b4667b4558244f90b2bbf6bf3ca49bd05bdb9730) (http://postimg.org/image/dnrhf0kq5/)
Photo B
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fs30.postimg.org%2Fxh3l7py3x%2FIMG_8286.jpg&hash=33a2c9f5cb387f9e61136898ce2bc61b2fb9ac7d) (http://postimg.org/image/xh3l7py3x/)
Photo C
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fs30.postimg.org%2Fd8g7lzyst%2FIMG_8287.jpg&hash=8ba87668ac712738e5b52d80fab6cf0a87887217) (http://postimg.org/image/d8g7lzyst/)
Photo D
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fs30.postimg.org%2F8y1jqetpp%2FIMG_8289.jpg&hash=27c1d024b3788e016db0b2d96c83b5e0086b56e1) (http://postimg.org/image/8y1jqetpp/)
Chances are the damage to the door will polish out, but the fact that a proper dealership has let this happen is outrageous. Plus, some other customer's car must have also been damaged!
I never ever park my car in a car park, and as soon as I parked up in their car park and handed over my keys, I had a feeling something was going to happen. Car parks are evil places :signLOL:
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Since getting my ED30 I park like what I used to describe as a dick head, right at the back across 2 spaces.
Me and my girlfriend went to the cinema tonight and I parked in the overflow car park despite there being spaces, she doesn't understand and thinks it's weird lol.
Hope they get it sorted, you'd expect them to treat it with a bit of care and respect.
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Since getting my ED30 I park like what I used to describe as a dick head, right at the back across 2 spaces.
Me and my girlfriend went to the cinema tonight and I parked in the overflow car park despite there being spaces, she doesn't understand and thinks it's weird lol.
Hope they get it sorted, you'd expect them to treat it with a bit of care and respect.
Haha, I'm always tempted to do that but never do! I'll drive else where and park on the street and walk the distance, at least that illimantes doors hitting you. But it doesn't stop people reversing into you haha, had that done too and marked my number plate :sad1:
Yeah fingers crossed! I know, terrible service!
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Thing with dealers, they're fitters on a salary and not mechanics who have to work for their hourly rate. I don't use dealers at all.
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Thing with dealers, they're fitters on a salary and not mechanics who have to work for their hourly rate. I don't use dealers at all.
That is a very good point.. ah :(
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Since getting my ED30 I park like what I used to describe as a dick head, right at the back across 2 spaces.
Me and my girlfriend went to the cinema tonight and I parked in the overflow car park despite there being spaces, she doesn't understand and thinks it's weird lol.
Hope they get it sorted, you'd expect them to treat it with a bit of care and respect.
I used to think that when we had a battered old Punto but when we got the GTI i soon found myself frequently parking like a dickhead, it's the only way to ward off the khunts :grin:
I always look for the parts of the car park furthest away from the venue, generally there's usually loads of space but i always say to the Mrs, i bet there's some prat who parks up right next to us - when we get back to the car, invariably there is - bonkers! :laugh:
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I live in Hertfordshire and have used most of the VW dealers in Herts over the years and have always found damage after picking up the car either from a service or having corrective work done through their fault. It really is obtuse how their attitude is. I think johnnym had alot of issues with these guys. VW over in Buntingford have been pretty good the last few years, but another member on here said he touch them with a barge pole.
It really is a lottery unfortunately, hope you get it sorted :happy2:
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Since getting my ED30 I park like what I used to describe as a dick head, right at the back across 2 spaces.
Me and my girlfriend went to the cinema tonight and I parked in the overflow car park despite there being spaces, she doesn't understand and thinks it's weird lol.
Hope they get it sorted, you'd expect them to treat it with a bit of care and respect.
I do the exact same! Today I parked 10 minutes outside of town and made my gf walk in because I was worried about it being scratched.
I didn't tell her that, I told her the walk would be nice!! Sucker
If I didn't have a conscience I'd be parking in the mother and child spots.
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I park in the mother and child spaces, hey, I pay the same as them
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No one would take their pride and joy to a dealership if they knew how dealerships after sales work.
Theres very rarely anyone in a dealership after sales these days who actually know the Vw product or have any enthusiasm towards cars They are mostly just fitters.
(There is the odd exception to this)
They are allocated 0.6 of an hour to carry out a small service. Now how the hell is that service going to be carried out even half correct in that time.
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Thing with dealers, they're fitters on a salary and not mechanics who have to work for their hourly rate. I don't use dealers at all.
At our garage (main dealer) we walk round there car when the customer drops and returns or there car for damage
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Good luck on trying to get this sorted... They'll more than likely want proof that it wasn't like this before you handed the car to them.
2 years ago I had my car serviced at a VW Dealership. After which they washed the car - I think we know whats coming! The next day the sun was out and I noticed scratches along the passenger wing and on the bonnet definately from a drying blade...
I went back and told them, I got the manager to come out he looked at my car which is pretty immaculate other than a few stone chips he just said at the end of the day your cars 7 years old!!! I told them it was unacceptable they backed down and got a maniac (who looked like Hank Marvin) to go over the bonnet and wing with a rotary!!! :fighting:
The wing and bonnet are still marked to this day and have mega hologramming... And to top it off the guy that did it rubbed bird sh*t off the rear quarter in front of me and scratched that as well! I said is he taking the p*ss he just scratched the rear quarter he proceeded to rub it was G3! :confused:
I just said forget it and came home before they damaged my car anymore...
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Im that sad i know at work which spaces are the biggest. There are only 3 spaces that i will park in. My favourite is one so wide i can open my door fully and it still doesnt reach the white line to one side. The other side of the space is a kerb with a grass verge
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Thing with dealers, they're fitters on a salary and not mechanics who have to work for their hourly rate. I don't use dealers at all.
At the main dealers I work at I personally treat customers cars as I treat mine be it an abused unloved car or an immaculate example it doesn't matter. As with anywhere unfortunately you'll get idiots. As also mentioned the customer and service advisor should walk around the car when dropped off to eliminate any problems. We have had cars damaged in the car park by customers who just don't care about other peoples cars (usually opening doors into them but also gone to bring cars into the workshop to find parked on the car in front/behind) I have a passion for cars, have worked for VW for over 13 years and pride myself on doing the job to a top level. I don't do much service and repairs anymore as mainly diagnostics but feel that unfortunately some mechanics/dealers are giving us all a bad name. As for washing cars when in for repair I'd just say thanks but no thanks and do it myself. :happy2: Thanks
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You guys should try parking in Barcelona. My wife also thinks i'm weird as i refuse to park outside our house.
I take our other car if i know parking will be tight problem is its always tight.
People think its ok to bump other cars when you park i dread the day i have to confront someone as its totally normal to them.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6121%2F6201131814_6a89baa8db.jpg&hash=39484d88702da9c4f0c8edb7f7bce377da5ea4f9)
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f*ck main dealers.
Sorry for those genuine mechanics that are trustworthy working for a main dealer, but you are few and far between.
Give your keys to the manager and tell him he had 3 days to get it sorted. If not, make a social media mockery out of his garage.
Find yourself a good VAG specialist, I know one in Bedfordshire - top bloke, I would trust him with my kids, let a lone my car!
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You guys should try parking in Barcelona. My wife also thinks i'm weird as i refuse to park outside our house.
I take our other car if i know parking will be tight problem is its always tight.
People think its ok to bump other cars when you park i dread the day i have to confront someone as its totally normal to them.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6121%2F6201131814_6a89baa8db.jpg&hash=39484d88702da9c4f0c8edb7f7bce377da5ea4f9)
That's how folks park where i live! (West London) And we get shed loads of supermarket delivery vans :fighting:
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f*ck main dealers.
Sorry for those genuine mechanics that are trustworthy working for a main dealer, but you are few and far between.
Give your keys to the manager and tell him he had 3 days to get it sorted. If not, make a social media mockery out of his garage.
Find yourself a good VAG specialist, I know one in Bedfordshire - top bloke, I would trust him with my kids, let a lone my car!
I'm seeing the manager of the place on Monday. On the phone they said they are taking it very seriously as the mechanic that worked on my car said himself that it was immaculate. Hopefully I get a good out come.. :scared:
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I had something similar happen after a service on my old Honda CBR600RR motorbike...
It went in for a service and was mint.... Got it home that night and was putting it away and looked down and saw a crack in the fairing around the indicator... Looked closer and the crack went all along the fairing. I felt sick.
I rang the dealer as soon as they opened and he spoke to the mechanic who said the bike was mint before and after the service...
He said it may have happened after I had ridden off. I calmly told him I had gone straight home and had no incidents at all... He said he will try and help out without actually accepting fault. He got back to me after ringing round and getting prices on second hand fairing. I said I wanted brand new as they looked mint.... Then the mechanic confessed something may have happened whilst he was on his break and then the manager just ordered brand new.
They will use their body shops to sort it for you I expect. It won't cost them much in the end and could save word of mouth bad rep from you to potential customers
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(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Ffarm7.static.flickr.com%2F6121%2F6201131814_6a89baa8db.jpg&hash=39484d88702da9c4f0c8edb7f7bce377da5ea4f9)
I'm hyperventilating just looking at that!
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They will use their body shops to sort it for you I expect. It won't cost them much in the end and could save word of mouth bad rep from you to potential customers
Yeah that's what I'm hoping for, I'm sure they rather spend a little bit instead of having bad publicity. It will most likely polish out, but that's not the point at the end of the day. It will be interesting how they go about doing the wheel..
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You will do well to prove the damage was done by them , the ding on your wheel you wouldn't see either if the ding was at the bottom of the wheel . Did you check all the way round every wheel prior to dropping it off ? I don't expect you did . Nobody would . The white stuff will polish out easily .
I used to leave £1.80 for the car park next to my drivers seat , it was always there , the VW Dealer valet/mechanic or whatever took it . They didn't seem to think it was an issue and done nothing about it . I didn't stop going to them as i wanted a VW stamp in my service book .
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You will do well to prove the damage was done by them , the ding on your wheel you wouldn't see either if the ding was at the bottom of the wheel . Did you check all the way round every wheel prior to dropping it off ? I don't expect you did . Nobody would . The white stuff will polish out easily .
Well I had this particular wheel fitted less than a week ago, and washed the car the day before I dropped it off for it's service, so actually yes, I did check all around the wheel. I check all the wheells thoroughly ever time I wash my car, so every week. Also, the damage to the wheel is obviously not done by a curb, so would have to have been doing from removing the wheel from the car, which they did to fit new draft shafts.
Also, I have already said the white paint will polish out, but that's not the point. The point is, they're hitting my door on other people's cars, and other pepople's car doors on my car. That's unacceptable. I expect my car to be handed back to me the way I handed it to them.
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Who's is the white car in your photos ? Culprit ?
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Who's is the white car in your photos ? Culprit ?
I have no idea. All three marks on my door are white. One of them is obviously from another car, but the ones on the edge of my door must have been my door hitting another car. My only guess is another poor customer has had their car damaged too :stupid:
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Just got back from seeing two of the managers, didn't had a very successful time..
Firstly, they denied the wheel 110% and said it was impossible for them to have done the damage as the tire was never removed. Now saying it is impossible is already wrong, it may be unlikely; but certainly not impossible. Having explained that the wheel was less than 2 weeks old and was cleaned and checked 2 days before the service, they both stood firm and said no way was that us.
We then got onto the door damage. They agreed to fix that with a "touch up pen" and as a "gesture of good will". Now to me, that isn't exactly a good well, it's more the minimum I would expect. However, they wouldn't admit it it being them that caused the door damage. They said it was caused from the seat belts. Now, how could a seat belt that is inside the car, cause damage to the edge of the outside of the door? The door would have to be open for this to happen. When the door opens, the door moves away from the car, and away from the seat belts. I explained this, and said it's white paint, it defiantly isn't caused by my seat belts. The guy then said, it's on the other side too, but when he tried showing me this, surprise surprise there was nothing there :signLOL:
So a this point, they had agreed to fix the door, but not the wheel. I said to them that neither damage was picked up on the vehicle check when you first saw it, and the technician said himself my car was immaculate, so I have two bits of evidence in my favor. They're response to this was that the technician wouldn't have picked up on the wheel because he wouldn't have checked it so thoroughly, and that the vehicle checks they do are very brief and don't mark damage as small as mine was.
To this I said that cutting corners and saving time when assessing cars for damage is their error, and although the damage is only small, when that's the only damage to the car, it's a pretty big deal. To this they had no response..
The entire time I was having to prove my point, it was hard work staying calm, as they both made me feel like I was in the wrong. I feel that if I wasn't as young as 20, they would have treated me with a bit more respect.
Also, to top it off, when I asked them to update my firmware, they updated my maps instead haha, so I said to them feel free to listen to the phone call when I made the booking and specifically said 'firmware update haha.
I'm currently waiting for further call back from them because I said that I know for sure this damage wasn't their originally and I'm not just going to let it go.
Not happy :sad1: