Post by: Johnny_tro on January 20, 2015, 09:53:55 pm
- They have agreed to replace and paint front wings and paint lower sills
- They want £130 to blend otherwise its just the items listed above - should they not blend as standard?
- Big one - tailgate. In and around the badge has major bubbling/rust. I have spoken with VW UK and they are saying this is a paint issue (under there 3 years policy) and not under the full rust warranty. How can this be? any tips on fighting this?
Rust is rust! If they are doing the wings and sills...how can they reject the tailgate?
Post by: Eddie-NL on January 20, 2015, 10:01:31 pm
Post by: Johnny_tro on January 20, 2015, 10:13:06 pm
Import?? Ordered and purchased in the UK mate I have the original receipt
Post by: lukemk5gti on January 21, 2015, 11:19:16 am
All of the early mk5 models with the slow close mechanism had this rust problem. It's the same whiteworm that attacks your diamond cut alloys.
If VW agree to do the badge then they should agree to do the alloys and before you know it they're down £1,000 and they can't operate a business!!
Buy a mk6 badge and retrofit it, looks nice and is easy to do!
Post by: missymckay on January 21, 2015, 06:27:16 pm
Right, just an update on mine. Strange one.
- They have agreed to replace and paint front wings and paint lower sills
- They want £130 to blend otherwise its just the items listed above - should they not blend as standard?
- Big one - tailgate. In and around the badge has major bubbling/rust. I have spoken with VW UK and they are saying this is a paint issue (under there 3 years policy) and not under the full rust warranty. How can this be? any tips on fighting this?
Rust is rust! If they are doing the wings and sills...how can they reject the tailgate?
I had my front wings done before christmas at no cost. They didn't mention blending to me at all. Mine looks ok apart from the front wings being a bit shinier lol.
I also had rust on the tailgate under the light fitting. VW offered me a 50% goodwill gesture as they said it was not covered under the corrosion warranty as there was no perforation. I had the work done and have written to the head office this week to ask for further information on why it was not covered and to ask for my money back or a free service. I am waiting to see what they come back with.
Post by: homesqueeze on January 21, 2015, 06:36:17 pm
No do not get me wrong, happy. But the boot lid is in a bad way.... rusted. Surely this is covered?
Import?? Ordered and purchased in the UK mate I have the original receipt
I had the paintwork rust under the boot badge repaired for free. Was only offered 50% at first, but after a letter to the MD of VW they changed their minds :happy2:
Post by: GrayMK5GTI on January 21, 2015, 08:04:27 pm
Post by: gav69 on January 21, 2015, 08:35:10 pm
Post by: Johnny_tro on January 21, 2015, 09:19:49 pm
Listers said they could not action this under warranty - I believe they are saying this because of the cost impact. They are unable to repair the tailgate and advised it would need a replacement. The total cost - replace, refit and paint the tailgate is £1900 :sad1: with a £300 extra just incase they are unable to remove the rear glass.
I know there is a slight defect on the wings but rush is rust, surely? the wings have bubbled and rusted the tailgate has done the same, but worse.
Had a brief call from them, currently they are saying the reason the tailgate is not really covered is becuase this is a PAINT issue (covered for 3 years only) and not a rust issue. Seem complete bull if you ask me
Post by: gav69 on January 21, 2015, 11:06:51 pm
Post by: Johnny_tro on January 22, 2015, 08:45:20 pm
The matter is being looked in to, they are CLAIMING the rust of the tailgate is a paint issue, which is not covered under warranty. Paint is only covered for three years. They advised me they will need to get an engineers report, to advise HOW has the paint caused the tailgate to rush and how its a different type of rust to the wings lol
Am I missing something? water + penetration = rust
How is can it be different. I await a call back Tuesday with the results
Post by: Eddie-NL on January 23, 2015, 04:54:14 pm
Post by: Johnny_tro on January 23, 2015, 08:01:41 pm
Can confirm car is UK, the original owner requested this to be installed when ordered - cost him ££££
Post by: jedi-knight83 on January 23, 2015, 08:34:47 pm
Post by: Johnny_tro on January 25, 2015, 07:49:35 pm
Post by: jedi-knight83 on January 25, 2015, 10:01:04 pm
All very simple.
Sent from my iPhone using Tapatalk
Post by: Yorkie92 on January 26, 2015, 08:58:48 am
Post by: BenMiller692 on February 26, 2015, 05:40:15 am
Post by: Georrge on February 26, 2015, 10:22:02 am
Post by: BenMiller692 on February 28, 2015, 12:22:49 pm
Post by: Georrge on February 28, 2015, 07:21:17 pm
Post by: Broomy on March 09, 2015, 02:15:24 pm
Post by: KieranED30 on March 09, 2015, 02:52:11 pm
Cars estimated to be in for one week just hope they do a good job and the cars in safe hands anyone on here ever used VW LOOKERS BLACKBURN??
:)
Post by: AndyBrown on March 09, 2015, 03:48:23 pm
Cars booked I for the 20/3/15 vw paying 100% for everything both wings and sills which I'm happy about plus a free courtesy car :)
Cars estimated to be in for one week just hope they do a good job and the cars in safe hands anyone on here ever used VW LOOKERS BLACKBURN??
:)
Did you get any grief about the sills?
Ive been offered a goodwill contribution and still quoted me £500!
Post by: BenMiller692 on March 09, 2015, 04:49:07 pm
Post by: th3_f15t on March 09, 2015, 04:55:47 pm
Ive been offered 100% on my wings too. Booked in on 23/3/15 sills would be 50% so that leaves me having to pay £356.50!! I will leave the sills. Also i have to pay for the panels to be blended! 100+VAT per side. Im hoping they will match ok without that though!!
Personally mate, I'd sell a kidney/child and get all the paint work done in one hit, then the blending will be better and the rust put to rest. Leaving the sills longer could just make it worse and VW may turn around in a few years and say no to anyone due to the mk5 being over 10 years old now (how scary is that!).
Post by: BenMiller692 on March 09, 2015, 04:58:33 pm
Post by: Ruggy on March 09, 2015, 05:04:51 pm
"Morning MR Ryan
With regards to the rust on your car, if the rust is at the top of the wheel arch 12 0’clock position this would likely be covered under the
Volkswagen goodwill policy as the rust is created from an external source rather than through corrosion, at the moment VW are contributing up to 100%
For replacement wings. We would need you to bring the car to our body shop on sticker lane and ask for Steve or Matthew who will inspect
& take pictures for us to submit a request to Volkswagen who would then either authorise or decline, if you need any further assistance
PLS call or email.
Thanks."
Martin Langley
Warranty Executive
JCT600 VOLKSWAGEN BRADFORD
Post by: th3_f15t on March 09, 2015, 05:06:51 pm
Post by: BenMiller692 on March 09, 2015, 05:38:59 pm
the3_f15t, i have considered it mate. Im going to take lots of pictures of my car before it goes in and make sure i get it back in good shape! Ive started saving for the rest haha
Post by: KieranED30 on March 09, 2015, 05:56:07 pm
Cars booked I for the 20/3/15 vw paying 100% for everything both wings and sills which I'm happy about plus a free courtesy car :)
Cars estimated to be in for one week just hope they do a good job and the cars in safe hands anyone on here ever used VW LOOKERS BLACKBURN??
:)
Did you get any grief about the sills?
Ive been offered a goodwill contribution and still quoted me £500!
Nope no problems at all all free of charge I'm well happy :happy2:
Post by: Ruggy on March 09, 2015, 06:32:35 pm
Sounds promising Ruggy!
the3_f15t, i have considered it mate. Im going to take lots of pictures of my car before it goes in and make sure i get it back in good shape! Ive started saving for the rest haha
I'll keep the thread updated with how I get on.
Post by: KieranED30 on March 09, 2015, 07:30:12 pm
Post by: BenMiller692 on March 09, 2015, 08:23:46 pm
Post by: AndyBrown on March 09, 2015, 10:00:17 pm
Cars booked I for the 20/3/15 vw paying 100% for everything both wings and sills which I'm happy about plus a free courtesy car :)
Cars estimated to be in for one week just hope they do a good job and the cars in safe hands anyone on here ever used VW LOOKERS BLACKBURN??
:)
Did you get any grief about the sills?
Ive been offered a goodwill contribution and still quoted me £500!
Nope no problems at all all free of charge I'm well happy :happy2:
Looks like I'll have to write a letter to head office then, do you mind me using you as an example?
Which VW did you go to? Did you get the csr from then? FVSH?
Thanks
Post by: KieranED30 on March 09, 2015, 10:48:16 pm
Post by: AndyBrown on March 09, 2015, 11:00:16 pm
You can use me as an example when my cars done haha don't want anything going against me and went to Blackburn VW and I didn't get the car from there but vehicle has got FVSH :happy2:
Ye that's fine, cheers. Imagine if wrote in kicking off and they refused yours :grin:
Mine hasn't got fvsh so that could influence it.
Post by: Broomy on March 09, 2015, 11:01:00 pm
Post by: KieranED30 on March 09, 2015, 11:22:41 pm
Post by: Broomy on March 10, 2015, 08:24:14 am
Post by: KieranED30 on March 10, 2015, 10:43:40 am
Was that sills & wings for a month? Mine is just 2 front wings but I'm not getting a courtesy car so no way should that take a month.
I had to wait a month to get booked in once my car goes in and they do the wings and the sills it will take a week tops but I get a courtesy car.
Post by: Ruggy on March 15, 2015, 12:21:52 pm
Took it in yesterday for them to have a look at, they took paint depth readings and it's way over the thickness it should be, they also said they think it's got filler on the wings. So, because a previous owner at some point in it's history has decided to do a sh*t repair, I can't get it repaired by VW under warranty. Extremely pissed off!!
I asked how much it would cost if I was to pay and they said it would be about £500 per wing.
I also got them to look at rust around the rear badge, paint readings are fine. They took some pictures and they will be sending them off to VW UK to ask if it can be repaired under warranty.
Post by: BenMiller692 on March 15, 2015, 08:17:11 pm
on the plus side ive heard that euro car parts do some reasonably prices wings. Im sure a local bodyshop will do a good job and offer a price thats easier to swallow than the stealers!
Post by: Ruggy on March 15, 2015, 08:33:24 pm
Seems like a bargain so I think I'll purchase them and stick them in the spare room until the ones on the car start to look terrible.
Post by: Georrge on March 15, 2015, 09:56:20 pm
I've looked at the ECP wings and if you go for the Platinum Plus versions, they're are supposed to be the same ones you'd get from the dealer. Fully insurance and Thatcham approved and they're only £55 each.Link me please?
Seems like a bargain so I think I'll purchase them and stick them in the spare room until the ones on the car start to look terrible.
Post by: Ruggy on March 15, 2015, 10:26:03 pm
Just go on the ECP website, put in your reg, look at body panels and it'll give you a choice of 3. Been told that the Platinum Plus versions are by far the best.
Post by: Georrge on March 15, 2015, 10:46:49 pm
Just copy and paste the website address onto here?
Post by: Ruggy on March 15, 2015, 10:51:59 pm
http://www.eurocarparts.com/ecp/c/Volkswagen_Golf_2.0_2005/p/car-parts/car-body-parts-and-car-exhaust/body-shop/body-panel/?802441995&1&020d1e08b0df56db913bfc6345a08f53dc87894f&000375
Post by: Georrge on March 16, 2015, 08:11:14 am
Post by: BenMiller692 on March 16, 2015, 09:58:28 am
I've looked at the ECP wings and if you go for the Platinum Plus versions, they're are supposed to be the same ones you'd get from the dealer. Fully insurance and Thatcham approved and they're only £55 each.
Seems like a bargain so I think I'll purchase them and stick them in the spare room until the ones on the car start to look terrible.
They are the ones I've heard about mate. Unfortunately the paint matching will be the expensive bit. I have been told, although VW are repairing/ replacing the panels, I would have to pay £100+VAT each side to have them fully blended and colour matched!!
Post by: Georrge on March 16, 2015, 12:06:47 pm
Post by: Phil_H on March 16, 2015, 07:13:36 pm
Hopefully have it back by the end of the week.
In the mean time I have a lovely brand new Fiat 500....in Yellow and White! Mmmmmmmmm!
Post by: BenMiller692 on March 16, 2015, 07:18:48 pm
Post by: Phil_H on March 16, 2015, 09:29:37 pm
He tried to lessen the pain by telling me it only had 6 miles on the clock! I told him it would be around 7miles when he collected it :)
Inside is worse!
A White Steering wheel WTF!!!
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fcdn2.autoexpress.co.uk%2Fsites%2Fautoexpressuk%2Ffiles%2Fstyles%2Finsert_main_image%2Fpublic%2F3%2F23%2F%2Ffiat-500-colour-therapy-interior.jpg%3Fitok%3DLkiqiomN&hash=30bcb55412df210253131b059fcc317c7f7eee1d)
Post by: BenMiller692 on March 17, 2015, 08:22:18 am
what!!! Haha i hope i get something better on the 23rd!!
Post by: Broomy on March 17, 2015, 10:55:38 am
Post by: Broomy on March 17, 2015, 10:56:21 am
Post by: Phil_H on March 17, 2015, 05:19:24 pm
Mine was collected by the actual bodyshop and not the dealer. So the bodyshop provided the car. If i'd dropped it of at VW they would have supplied the car, I did get the option, collecting from my house was the easiest for me (maybe the 500 is punishment for getting them to collect my car haha)
Post by: BenMiller692 on March 19, 2015, 03:31:29 pm
Post by: Broomy on March 19, 2015, 05:45:10 pm
Post by: Jarre on March 24, 2015, 10:37:46 am
100% replacement of wings
50% contribution to the rear wheel arch
50% contribution to the tailgate
Post by: Georrge on March 24, 2015, 03:24:36 pm
Post by: Jarre on March 24, 2015, 03:46:02 pm
Post by: BenMiller692 on March 24, 2015, 05:49:57 pm