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Ebay screwing me over?

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Matto:
First off a bit of back story. I sold a Sony USB WiFi dongle on Ebay in July. Turns out winning bidder is in Miami so had to post it. I never like to post things abroad but for some reason my settings allowed international bidders on this item.

Posted item 19th July fully tracked and insured. Tracking shows it clears customs on 22nd July. From then on it goes missing and for all I know doesn't get delivered. So buyer opens a case against me. We message back and forth. I request that he asks requests a missing mail search with USPS. I cannot do it as you need to reside in the US. He fails to do this. Ebay refund him.

I had to wait 25 working days before I can log a claim with Royal Mail who are going to make this difficult as I don;t have proof of purchase. How can I prove it when I bought it on ebay myself probably 2 years ago?

Just received an email from ebay saying that the buyer has been refunded but I now need to reimburse ebay $62!!! Why the f*ck do I have to send 2 refunds over? WHat is going on? Has anyone been in this situation before?

I'm about done with ebay  :fighting:

Dan_FR:
You shouldn't have to pay twice..... but eBay as a seller is a no unfortunately, especially on international sales. Good luck with your Royal Mail claim

Juliand:
Paying ebay twice doesn't sound right. E bay has swung far too much in favor of the buyer. Can't you just supply royal mail with the ebay sales log, to prove what you've lost - money / item. PITA

nkp:
Never heard of having to refund twice!

Is it possible that eBay have refunded the buyer from their account and not your account/paypal? So now they want you to pay them?

If this isn't the case and eBay have refunded from your account and now want paying AGAIN then i'd be firing an email off pretty sharpish, could just be error on eBays part.

For me it all started going downhill when they removed the ability for seller to leave negative feedback for buyers. I know there are scammer buyers and sellers out there but removing that idea was a bit silly so it gives buyers a bit of a free for all if they want one.

Hope you get it sorted

Tfsi_Mike:

PayPal customer services are normally pretty good. Worth giving them a ring

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