All Things Mk5 > Performance Modifications
VWR Intake disappointing
S19MDE:
Hi All,
I have seen your emails, while also reading all of your comments on the forum.
We have not forgotten about the issue with this intake, nor would location of the customer correlate to the speed of the issues being fixed.
At the moment, we have a re-designed MAF housing which has been 3D printed, tested and approved. The new flexi-pipe is being sampled as we speak to make sure we have the correct shape and fitment. Next, the bracket will be re-designed to support the back pipe as we were not happy with our first effort attempt. The grill re-design is next on the list.
I understand your frustrations due to lack of update, but I ask for you guys to understand that we do have other projects to contend with to get new products to the market, not just raising our social media profile.
Pudding/Kevin - I planned on contacting you when I have a full, new manufactured kit in my hand for you to test personally. I expect this will be around 4-6 weeks away after final testing/manufacture, as I would not like to give you a kit with any unfinished/3D printed parts.
I will try to keep on top of updates for you guys in the future.
Shoduchi:
@S19MDE: Thanks for updating us. This relieves us a bit while we wait. :smiley:
[/quote]
pudding:
--- Quote from: S19MDE on June 08, 2018, 01:15:07 pm ---Hi All,
I have seen your emails, while also reading all of your comments on the forum.
We have not forgotten about the issue with this intake, nor would location of the customer correlate to the speed of the issues being fixed.
At the moment, we have a re-designed MAF housing which has been 3D printed, tested and approved. The new flexi-pipe is being sampled as we speak to make sure we have the correct shape and fitment. Next, the bracket will be re-designed to support the back pipe as we were not happy with our first effort attempt. The grill re-design is next on the list.
I understand your frustrations due to lack of update, but I ask for you guys to understand that we do have other projects to contend with to get new products to the market, not just raising our social media profile.
Pudding/Kevin - I planned on contacting you when I have a full, new manufactured kit in my hand for you to test personally. I expect this will be around 4-6 weeks away after final testing/manufacture, as I would not like to give you a kit with any unfinished/3D printed parts.
I will try to keep on top of updates for you guys in the future.
--- End quote ---
Thanks Matt, this is all that we could have hoped for from you. Just touching base with us occasionally to say you're still on it :smiley:
I'm sorry to have resorted to strongly worded opinions in order to get a response from you, when really you could have mitigated that by being proactive with the updates.
I get that you have other projects on the go, but the MK7 isn't going anywhere. It's still very current and ripe for development. Gold service is looking after the people who have already paid a substantial sum for a substandard product before chasing new business. The UK is too used to brown service, so be the better company :happy2:
pudding:
--- Quote from: Dan_FR on June 08, 2018, 12:08:34 pm ---Profit is too important to 98% of companies in this world, and there's no money to be made in fixing an issue with something that they have already been paid for when the market for new intakes on this platform is tiny nowadays. Revo were the same when asking about RFD specific mapping - promises, promises, promises and it never happened. Always moving on to the newest market and rushing to be the first company to introduce X, Y and Z parts to maximise sales and revenue.
If it were 10 years ago when they were fresh on the market and people kicked up a fuss, it would have been fixed within days/weeks in order to not hamper sales.
--- End quote ---
Agreed. Imo, Revo appear to be a bit risk averse and won't venture out into the 'custom' arena. RFD tuning is pretty niche to be fair. Only a tiny proportion of people are prepared to remove their intakes (coz it's a ball ache!), which would result in fewer sales of that map vs the much larger sales of their vanilla 1 size fits all maps. The usual cost benefit business model.
One thing a lot of companies overlook is forward thinking and customer retention. GTI owners naturally progress onto Audis or other performance VW group cars. Based on their experiences of company X during their GTI ownership, they are 10 times more likely to go back to them for a map or intake for their new RS3 if they were pleased with the service they received. Or will move onto company Y if they weren't.
Compare the MK7 Racingline intake to the MK5's. Night / day different in approach and quality, but I'd wager fewer MK7 intakes are sold vs MK5 because the bulk of them are leased. So why all the diligence for the MK7 and not the MK5? I don't get it. Johnny 5 is still very much alive, especially with media outlets like Pistonheads, Evo and PPC magazine periodically doing peices on what a great car the MK5 is.
JamesED30:
Good news at last!!!
Unfortunately I thought the day would never come also so had the intake fitted by Will at VRS Northampton. Top bloke by the way!!
I can certainly see what you all have complained about. It’s not what you’d expect for double the price of others on the market.
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