All Things Mk5 > Mk5 General Area
1st Service at stealer
Top Cat:
Right that's it this thread has made my mind up, mine is not going to the stealers for its first service which is due this week.
I shall be taking it to Votex, where they do what it says on the tin, or is that cuprinol :chicken:
spikeydoo:
No service manager til wednesday, but I have reported it & I'm getting a call on wednesday...
But just this minute had a customer satisfaction survey landed in my email.... :evilgrin: I wonder if they really want to know....
Moschops:
--- Quote from: spikeydoo on April 20, 2009, 12:20:58 pm ---No service manager til wednesday, but I have reported it & I'm getting a call on wednesday...
But just this minute had a customer satisfaction survey landed in my email.... :evilgrin: I wonder if they really want to know....
--- End quote ---
Tell them we did and now use another dealers as they didn't want our custom, but if they had resolved the issue in the first place and the dealership principal hadn't argued with us in the middle of his showroom they might just have got 1 out of 10 :angry015:...but the service at the new dealers is miles better :happy2:
VC:
making you wait until wednesday! :confused: it's a no brainer :fighting:
spikeydoo:
Hi All
Quick update: Service manager back from leave but too busy to find the time to speak to me, & apparently no other manager is available to help. Thats 4 separate calls to the dealer.
Call to VW customer services, quick explaination of the problem, & they seem to think it's my word against thiers, no surprise there then....but they are going to get the dealer to call me, well I wished her the best of luck with that....
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