MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: BigA91 on November 25, 2015, 06:51:10 pm
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Guys I need some help!!
Basically I let the lion garage install my autotech internals today and now I've got a massive problem. The car doesn't have any boost and on vagcom it keeps coming up with low fuel pressure. I have had it booked into TSR on Monday to have a look at it as the lion garage are putting it back to standard on Friday but will also be charging again. TSR seem to think that there's been a problem with the installation but the lion garage techie argues it has been done correctly. The car feels very slow and it feels like the turbo isn't boosting at all. Is there anyone local to Leicestershire that can give me a hand as TSR are 170 miles each way and lion garage want £70 to refit standard internals again and won't do until Friday.
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(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fss301%2Fuk-mkivs%2F0946E832-C8B4-42B1-9968-66A01487F323_zpsmvscmi3g.jpg&hash=68b7e19f1babdd9e398ee9c34a45724fbc86fd19)
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Replacing the pump or upgrading its internals shouldn't give any problem. I'm running a LOBA pump with stock map and the car drives like before. The ECU doesn't have to compensate anything. Just waiting for a Stage 2+ remap.
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not trying to scare you but id be cautious to drive it. seems like is running lean which isnt a good thing.
If you do drive it just take it easy
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Also was it a brand new autotech pump internals or used?
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Clearly something went wrong with them fitting the internals, not quite sure how they can claim anything else !. I bought a new loba pump for exactly this reason, although I think loads of people have fitted the internals without issue.
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(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fss301%2Fuk-mkivs%2FACBB5CCF-866D-4ED2-AFDF-BB57CC7C6D04_zpsctkoczm3.jpg&hash=cf85779ebeeb777c6d15f488699f91a1385f013c)
I'm going to try approaching them tomorrow and if that doesn't work, court proceedings through small claims court!!!
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Hi mate
Looks like you've had S**t luck in your choice of garage , but if it was me I'd have waited until I approached the garage that fitted the parts before I'd posted the above letter , if they hold their hands up a sort it then no need to post if they don't then maybe you needed to hold back until after the court date just my opinion
know your fuming but deep breaths
good luck tomorrow
Rob
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rhats just the engineers report buddy.
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Obviously they've damaged the internals and now trying to cover it up as toss pots usually do.
I'm guesing you'll be taking them to court as they're not admitting liability and won't.
M
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rhats just the engineers report buddy.
I under stand its a report , but its one engineers view of a problem he believes caused by another which you may have to prove in court ( hope you sort it before it gets that far ) I'm no lawyer but until proven it could be seen as damaging to the garage and possibly even considered liable if unproven as this is a public forum , I just would have held back until tomorrow
if you would like me to remove my posts just give me a shout and I will
Rob
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No Rob you're okay buddy. It's just an engineer obviously has certain qualifications and degrees and their views or assumptions are based on experience and knowledge. I understand this may sabotage the garages name, but my car was 101% perfect before it went into the garage.
Rob picture this buddy,
- your car is perfect
- you drop it off to a garage to have the pickup pipe changed just for a pre-caution measure and get them to do the hpfp internals as they say 'they can fit anything'
- you pick the car up and the car doesn't boost or drive and takes 7seconds to fire and engine light comes but remember it was nothing like this when it went in
- a second garage inspects it and discovers the part you had given to them to fit, has been damaged
Now you tell me what I've done wrong as I'm simply worried about what incompetent 'technicians' have done to my car
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Obviously they've damaged the internals and now trying to cover it up as toss pots usually do.
I'm guesing you'll be taking them to court as they're not admitting liability and won't.
M
If you look on my build thread, you can clearly see the hpfp internals and me looking at it. I inspect all my parcels just incase of damage to contents whilst in transit. I did the very same to this and there wasn't anything wrong
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No Rob you're okay buddy. It's just an engineer obviously has certain qualifications and degrees and their views or assumptions are based on experience and knowledge. I understand this may sabotage the garages name, but my car was 101% perfect before it went into the garage.
Rob picture this buddy,
- your car is perfect
- you drop it off to a garage to have the pickup pipe changed just for a pre-caution measure and get them to do the hpfp internals as they say 'they can fit anything'
- you pick the car up and the car doesn't boost or drive and takes 7seconds to fire and engine light comes but remember it was nothing like this when it went in
- a second garage inspects it and discovers the part you had given to them to fit, has been damaged
Now you tell me what I've done wrong as I'm simply worried about what incompetent 'technicians' have done to my car
:happy2:
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They should have realized the engine wasn't running as it should and keep the car enough time to repair the damage. Mistakes happen, it's how companies deal with them that show if they're worthy of our trust. Good luck tomorrow. :happy2:
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Obviously they've damaged the internals and now trying to cover it up as toss pots usually dObviously they've damaged the internals and now trying to cover it up as toss pots usually do.
I'm guesing you'll be taking them to court as they're not admitting liability and won't.
M
If you look on my build thread, you can clearly see the hpfp internals and me looking at it. I inspect all my parcels just incase of damage to contents whilst in transit. I did the very same to this and there wasn't anything wrong
o.
I'm guesing you'll be taking them to court as they're not admitting liability and won't.
M
If you look on my build thread, you can clearly see the hpfp internals and me looking at it. I inspect all my parcels just incase of damage to contents whilst in transit. I did the very same to this and there wasn't anything wrong
BA I don't doubt you for a moment as I know what these garages do when they damage something whilst attempting to fit it on/in.
I hope they rectify the mistake for you.
Good luck buddy.
M They should have realized the engine wasn't running as it should and keep the car enough time to repair the damage. Mistakes happen, it's how companies deal with them that show if they're worthy of our trust. Good luck tomorrow. :happy2:
They probably realised this and thought f it, we'll see if the owner realises and try fob him off with a pack of lies afterward. Wan**** :mad:
M
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Tbh I just want the money back for autotech internals. I paid £150ish labour for it and il let that go but I just want my money for the pump bits. Il see how it goes on tomorrow. Hopefully fingers crossed should be all well
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I feel sorry for you mate. I hate dodgy garages for one.
This lion garage, where in Leicester is it. I used a garage off of London Road back in 1998 and the feckaz left me with a leaking recon mk1 Fiat uno turbo gearbox. was gutted as that was my baby at the time.
M
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I feel sorry for you mate. I hate dodgy garages for one.
This lion garage, where in Leicester is it. I used a garage off of London Road back in 1998 and the feckaz left me with a leaking recon mk1 Fiat uno turbo gearbox. was gutted as that was my baby at the time.
M
You from Leicester lol?
Lion garage is one of the biggest uk VW/Audi specialists (apparently). In Leicester, they're based off Dysart way, behind the car hire place which is adjacent to Speedy wheels and tyres.
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I feel sorry for you mate. I hate dodgy garages for one.
This lion garage, where in Leicester is it. I used a garage off of London Road back in 1998 and the feckaz left me with a leaking recon mk1 Fiat uno turbo gearbox. was gutted as that was my baby at the time.
M
You from Leicester lol?
Lion garage is one of the biggest uk VW/Audi specialists (apparently). In Leicester, they're based off Dysart way, behind the car hire place which is adjacent to Speedy wheels and tyres.
Your kidding me :surprised: and they've done this to your car?. You need to have a word with management and get them to put it right as that's totally wrong to damage someone's car and send it out like that.
Did you take it back straight away and complain?.
M
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Any good news BA
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hopefully they've manned up and sorted it :congrats:
Rob
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So I went in and I believe the manager of the Leicester branch is called 'Martin'. Martin approached me and asked for my car keys and I said 'I don't think that's necessary' and handed him some paper (letter and an email from TSR stating all their parts are inspecting before shipment) and the, excuse my language BA57ARD chucked it back at me and said 'total rubbish'. As you can imagine at this point, my blood was boiling and I completely lost it. I could not tolerate their attitude as they've been proved otherwise, I just gave it all I had :signLOL:. What a coward! He had to tell me to get out and lock the doors until I left the area.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi586.photobucket.com%2Falbums%2Fss301%2Fuk-mkivs%2Fth_1995D39C-570A-4357-8EEE-2E2B5C329E6B_zpsmwcvnrgd.jpg&hash=d464e6c3abe3e000873c0b0f712ca897676c1433) (http://i586.photobucket.com/albums/ss301/uk-mkivs/1995D39C-570A-4357-8EEE-2E2B5C329E6B_zpsmwcvnrgd.mp4)
Immediately after, rang up trading standards and they have started a case. I asked if I could hire a private debt collection agency, but they've advise not to go down this route as it could cause some problems?
There you have it guys!
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
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@BigA91 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14622) glad I read your thread I was considering using this garage for some work as they are a VW specialist in Leicester...glad I stuck with my normal mechanics!
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
I've explained above buddy. The car was taken into Allumy Motorsport in notts as I wrote the issue on the TFSI tuning Facebook group page and the director offered me a deal I couldn't turn down as the car was not drivable. I'm lucky I did because lion garage wanted £55ph + vat to have a look. Like I've explained, they weren't acknowledging their mistake! They kept saying it's been installed right when clearly on the previous page it shows otherwise! He tossed the paper in my face that explained why the autotech internals have failed and what was the cause. It was all documented and signed by both Allumy Motorsport and TSR. Now you tell me, what would you have done? I asked for a refund or atleast part payment for the autotech internals and said 'rubbish'.
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@BigA91 (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=14622) glad I read your thread I was considering using this garage for some work as they are a VW specialist in Leicester...glad I stuck with my normal mechanics!
Which makda is this lol.
Only difference with normal mechanics, is they don't have the specific software like vagcom and sometimes lol, you've gotta explain to them what to do and how you want it done as opposed to dropping it off to a specialist and letting them crack on with it.
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
I've explained above buddy. The car was taken into Allumy Motorsport in notts as I wrote the issue on the TFSI tuning Facebook group page and the director offered me a deal I couldn't turn down as the car was not drivable. I'm lucky I did because lion garage wanted £55ph + vat to have a look. Like I've explained, they weren't acknowledging their mistake! They kept saying it's been installed right when clearly on the previous page it shows otherwise! He tossed the paper in my face that explained why the autotech internals have failed and what was the cause. It was all documented and signed by both Allumy Motorsport and TSR. Now you tell me, what would you have done? I asked for a refund or atleast part payment for the autotech internals and said 'rubbish'.
I just assumed they were willing to do something about it.
Right, now you just need trading to deal. other this.
Did you pay with a credit card by any chance?. You can ask your credit card company to get a charge back but you obviously need to show proof of what's happened.
VW specialists sound like a bunch of tos**** from what your saying.
I only know of one who is recommended by many amd they are Midland VW and the guys off the tt forum swear by these guys although I don't take my car to anyone :laugh: unless it's a mega big job ie dealers only.
M
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I'm probably the nicest guy in the world :signLOL:. I'm always jolly and stuff lol. He really did piss me off and tbh, when I mentioned trading standards, he said 'you better crack on with it' LOL. He really did try my patience
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
I've explained above buddy. The car was taken into Allumy Motorsport in notts as I wrote the issue on the TFSI tuning Facebook group page and the director offered me a deal I couldn't turn down as the car was not drivable. I'm lucky I did because lion garage wanted £55ph + vat to have a look. Like I've explained, they weren't acknowledging their mistake! They kept saying it's been installed right when clearly on the previous page it shows otherwise! He tossed the paper in my face that explained why the autotech internals have failed and what was the cause. It was all documented and signed by both Allumy Motorsport and TSR. Now you tell me, what would you have done? I asked for a refund or atleast part payment for the autotech internals and said 'rubbish'.
I just assumed they were willing to do something about it.
Right, now you just need trading to deal. other this.
Did you pay with a credit card by any chance?. You can ask your credit card company to get a charge back but you obviously need to show proof of what's happened.
VW specialists sound like a bunch of tos**** from what your saying.
I only know of one who is recommended by many amd they are Midland VW and the guys off the tt forum swear by these guys although I don't take my car to anyone :laugh: unless it's a mega big job ie dealers only.
M
Debit card buddy. does the same rule or principle still apply? I'd love to get my money back
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
I've explained above buddy. The car was taken into Allumy Motorsport in notts as I wrote the issue on the TFSI tuning Facebook group page and the director offered me a deal I couldn't turn down as the car was not drivable. I'm lucky I did because lion garage wanted £55ph + vat to have a look. Like I've explained, they weren't acknowledging their mistake! They kept saying it's been installed right when clearly on the previous page it shows otherwise! He tossed the paper in my face that explained why the autotech internals have failed and what was the cause. It was all documented and signed by both Allumy Motorsport and TSR. Now you tell me, what would you have done? I asked for a refund or atleast part payment for the autotech internals and said 'rubbish'.
I just assumed they were willing to do something about it.
Right, now you just need trading to deal. other this.
Did you pay with a credit card by any chance?. You can ask your credit card company to get a charge back but you obviously need to show proof of what's happened.
VW specialists sound like a bunch of tos**** from what your saying.
I only know of one who is recommended by many amd they are Midland VW and the guys off the tt forum swear by these guys although I don't take my car to anyone :laugh: unless it's a mega big job ie dealers only.
M
Debit card buddy. does the same rule or principle still apply? I'd love to get my money back
Credit card is more full proof but you can try it with your debit card and as you have a second opinion from an independent garage will help you further.
You sound like a really nice guy :signLOL: especially when swearing lol
Serious note I would try and keep calm as they've got your money and you want it back.
Call your bank up.
M
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
I've explained above buddy. The car was taken into Allumy Motorsport in notts as I wrote the issue on the TFSI tuning Facebook group page and the director offered me a deal I couldn't turn down as the car was not drivable. I'm lucky I did because lion garage wanted £55ph + vat to have a look. Like I've explained, they weren't acknowledging their mistake! They kept saying it's been installed right when clearly on the previous page it shows otherwise! He tossed the paper in my face that explained why the autotech internals have failed and what was the cause. It was all documented and signed by both Allumy Motorsport and TSR. Now you tell me, what would you have done? I asked for a refund or atleast part payment for the autotech internals and said 'rubbish'.
I just assumed they were willing to do something about it.
Right, now you just need trading to deal. other this.
Did you pay with a credit card by any chance?. You can ask your credit card company to get a charge back but you obviously need to show proof of what's happened.
VW specialists sound like a bunch of tos**** from what your saying.
I only know of one who is recommended by many amd they are Midland VW and the guys off the tt forum swear by these guys although I don't take my car to anyone :laugh: unless it's a mega big job ie dealers only.
M
Debit card buddy. does the same rule or principle still apply? I'd love to get my money back
Credit card is more full proof but you can try it with your debit card and as you have a second opinion from an independent garage will help you further.
You sound like a really nice guy :signLOL: especially when swearing lol
Serious note I would try and keep calm as they've got your money and you want it back.
Call your bank up.
M
You're a star lol. I need a best friend like you :signLOL:. I rang up Lloyds and they're going to call me back tomorrow or Monday. They've taken the basic details and have confirmed, if I can show sucifficient evidence, VISA will refund me.
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That's bad dude, one thing is that you should try not to use abusive language although I know your furious as to what they've done.
When the manager asked you for the keys?, why did you refuse him. I was thinking he's ready to rectify the fault?.
Sorry I don't know the full story but that's what I initially thought.
If all else failed then you could have just mentioned trading standards will be in touch and left it at that. Usually this gets people like these di*** worried.
M
I've explained above buddy. The car was taken into Allumy Motorsport in notts as I wrote the issue on the TFSI tuning Facebook group page and the director offered me a deal I couldn't turn down as the car was not drivable. I'm lucky I did because lion garage wanted £55ph + vat to have a look. Like I've explained, they weren't acknowledging their mistake! They kept saying it's been installed right when clearly on the previous page it shows otherwise! He tossed the paper in my face that explained why the autotech internals have failed and what was the cause. It was all documented and signed by both Allumy Motorsport and TSR. Now you tell me, what would you have done? I asked for a refund or atleast part payment for the autotech internals and said 'rubbish'.
I just assumed they were willing to do something about it.
Right, now you just need trading to deal. other this.
Did you pay with a credit card by any chance?. You can ask your credit card company to get a charge back but you obviously need to show proof of what's happened.
VW specialists sound like a bunch of tos**** from what your saying.
I only know of one who is recommended by many amd they are Midland VW and the guys off the tt forum swear by these guys although I don't take my car to anyone :laugh: unless it's a mega big job ie dealers only.
M
Debit card buddy. does the same rule or principle still apply? I'd love to get my money back
Credit card is more full proof but you can try it with your debit card and as you have a second opinion from an independent garage will help you further.
You sound like a really nice guy :signLOL: especially when swearing lol
Serious note I would try and keep calm as they've got your money and you want it back.
Call your bank up.
M
You're a star lol. I need a best friend like you :signLOL:. I rang up Lloyds and they're going to call me back tomorrow or Monday. They've taken the basic details and have confirmed, if I can show sucifficient evidence, VISA will refund me.
A pleasure to help where I can :happy2:
Lets hope all goes well and you get a full refund and those poor Baskeets at that vw specialists in cock ups get it up the rear some day. :laugh:
I just need good friends :jumping:
M