Hi Peeps,
I don't come on here very often, but i have been following this thread with interest....
I have a 2007 Mk5 Candy White GTI that has wing rust as well as rust on both sill's where they join the front wings.
I approached my local VW main dealer at the beginning of June, who completed a survey and took photographs. I was then told that it would take about 2 week to get a response from VW UK.
I rang the dealers on the 17 of August, was told the warranty guy was off that day but he would ring me back the following Monday....
I finally got a call back this morning to say that VW UK have agreed the warranty claim, we are entitled to a courtesy car but there is a £1000 excess, or for a fee of £10 per day they will waive the excess....
Now i don't want to sound ungrateful, but why should i be out of pocket when this is not my doing, should i insist on that fee being waived as well...?
Also, should i also be insisting that the courtesy car be of equal size/shape and not a little 2 door UP.....?
What do you guy's think i should do....?
Thanks in advance..
Stow Dubber
Nick.