Author Topic: F Cross & Son Grimsby vs JCT600 VW Hull  (Read 3455 times)

Offline LouCyffer

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 36
  • -Receive: 63
  • Posts: 875
F Cross & Son Grimsby vs JCT600 VW Hull
« on: July 14, 2010, 08:26:28 PM »
The service guys have been extremely helpful despite not selling me a car. Their attention to detail in warranty work, servicing, and customer care have been impressive. They will advise me if work I've asked to be carried out doesn't, in their view, require it, and always lend me a car at no cost. I always get the same tech when my car goes in, and he discusses the work when I collect. So, to Lucy and Katie on service reception, and James D in the workshop  :congrats:

Spot on.

EDIT 17/08/10 Sadly these guys have blown it by being very difficult over the replacement of my Monza 2's under warranty due to white worm. See: http://www.mk5golfgti.co.uk/forum/index.php/topic,17699.msg257435.html#msg257435

So, JCT, thanks to an unhelpful warranty manager, you've lost my present & future custom. Short sighted, and dumb. And a letter to the dealer principal simply went unanswered. So much for customer care.

So from now on, I'll be taking the GTI to F Cross & Sons Grimsby who had no problem replacing all 4, despite JCT refusing to change 2 of them.
« Last Edit: July 19, 2011, 03:21:01 PM by LouCyffer »
Black 2008 5 door GTI. Leather, DSG, ipod prep, 18" Monzas. Retrofitted: Cruise, PDC, RNS510, 729 Skoda Bluetooth (thanks SteveP), MFSW buttons (thanks MortyGTTDi), Armrest & vents, covered cupholder, Highline (thanks Kalu), Polar FIS+ (thanks Richn), Reversing camera (thanks MortyGTTDi)

Offline gtlee

  • Always Involved
  • ****
  • Thank You
  • -Given: 9
  • -Receive: 14
  • Posts: 369
Re: JCT600 VW Hull
« Reply #1 on: July 16, 2010, 11:49:24 PM »
Shame my dealer is the opposite end to that, they wasted half a day just to the oil service, year 2 they spent 5 days to service and replace headlining which they fitted alright but left dirt marks everywhere but the worse thing was the sun visor light was always on.
I fixed that myself couldn't trust them to change a light bulb.

Name and shame?
Golf V 5DR DSG GT Sport,,Xenons,Full leather,18'Charlestons,Lux pack,storage pack,folding mirrors,front armrest, retrofited--mk5 gti  grilles,fog lamps grilles,GTi rear bumper,coloured coded sideskirts, VIM RNS-510 C,MK6 MFSW with paddles,GTi DSG gear lever,Cruise control,Highline.Rain sensor with window auto closure,TPMS.7P6 Bluetooth.

Mods to come: RVC, and.................

Offline Lean

  • Always Involved
  • ****
  • Thank You
  • -Given: 1
  • -Receive: 2
  • Posts: 215
  • DSG +..
Re: JCT600 VW Hull
« Reply #2 on: July 28, 2010, 12:58:27 AM »
Shame my dealer is the opposite end to that, they wasted half a day just to the oil service, year 2 they spent 5 days to service and replace headlining which they fitted alright but left dirt marks everywhere but the worse thing was the sun visor light was always on.
I fixed that myself couldn't trust them to change a light bulb.

Name and shame?

Definitely name and shame, everyone is entitled to their opinion

Offline LouCyffer

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 36
  • -Receive: 63
  • Posts: 875
Re: F Cross & Son Grimsby vs JCT600 VW Hull
« Reply #3 on: July 06, 2011, 01:18:23 PM »
Update:

After my door lock developed an intermittent fault (see http://www.mk5golfgti.co.uk/forum/index.php/topic,31476.msg390947.html#msg390947 ) I booked my car into F Cross. They suggested they have the car for 2 days in case any parts were to be ordered once they'd seen it. They also arranged a new 5 door Golf '11 plate (as I have a child seat in the back) as a loaner. Nice touch.

Best of all, they had speculatively ordered a new lock when I booked it in as they know I have VCDS & could give them the fault codes. So they only needed my car for the day.

Plus they covered the work on my extended VW warranty.

Top marks again to a good old fashioned family-run business with good old fashioned values.  :congrats:
Black 2008 5 door GTI. Leather, DSG, ipod prep, 18" Monzas. Retrofitted: Cruise, PDC, RNS510, 729 Skoda Bluetooth (thanks SteveP), MFSW buttons (thanks MortyGTTDi), Armrest & vents, covered cupholder, Highline (thanks Kalu), Polar FIS+ (thanks Richn), Reversing camera (thanks MortyGTTDi)